Living in Accommodation - Guide 201 9/2020 - University of ...
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Living in Accommodation Guide 2019/2020
W
HA
Welcome
NAVIGATION
T
YO
KN U N
OW E E
D
to all students
4 Security TO
5 Your Licence Agreement
5 Accommodation fees
6 Essential guidance IN
NG
We hope you find this guide useful, if there is anything else University of Wolverhampton is a member of the L I
you would like to know please don’t hesitate to contact Universities UK (UUK) Code of Practice. T T
us in the Facilities Information Hub on your campus. SE Moving in 8
Social Aspects 9
SA 9
FE Student Support
TY
&
SE
CU
11 Student Conduct &
Wellbeing RI
12 Help Desk
13 T ?
IT & Communications
U
14 O
AY
Facilities
15 Safety W
UR
YOKeeping things clean 17
N
O 19
Transport
Moving Out 20
Damage Charges 21
Useful Contacts 23
3 4
Welcome to University Security
WELCOME
Accommodation
Personal safety kitchen areas are controlled by means of either a lock on the
The University of Wolverhampton safeguarding app kitchen door or a unique lock fitted to the corridor entrance.
Uniguard is available free to all students residing in
University accommodation. No one will be permitted access to your room without your
written permission other than University staff on authorised
We are glad you chose to live in University City Campus Accommodation Hub - Lomas Street Monday- You must think about your own personal safety when in business or in an emergency. Please ensure that you have
Accommodation, and you will be too! Friday, 9.00am-5.00pm. and around campus. secured your bedroom window when you leave your room.
Email: CityAccommodationhub@wlv.ac.uk
Tel No: 01902 321268 Here are some tips:
We really look forward to getting to know you all, so pop in Caretaker and Security staff are on duty 24 hours, 7-days-
and see us when you move in, or follow us on our social • When out in the dark, walk with someone else. a-week. They carry out regular patrols around the campus
media pages to keep up-to-date with the upcoming social Telford Campus Information Hub - Priorslee Campus, Telford • Do not take short cuts: stick to well-lit areas. sites, however; if you spot anything suspicious please report
events and trips! Monday-Friday, 8am - 6pm • Share a taxi with friends. it straight away. Security staff can be recognised by their
Email: Telfordhub@wlv.ac.uk distinctive uniform and are encouraged to wear their ID
Tel No: 01902 323900 For further details on your personal security please refer to badges.
Take a minute to read over this important information and
the Campus Security webpages http://www.wlv.ac.uk/about-
if you have any questions, get in touch. Walsall Campus Information Hub, - Gorway Road, Walsall us/security-services/ Lost Property:
Monday-Friday, 9.00am-5.00pm If you find any lost property, this should be handed in to a
The department responsible for the accommodation Email: WalsallHub@wlv.ac.uk member of staff at your Local Facilities Information Hub. If you have
Safety of your belongings:
is the Facilities & Support Services. Tel: 01902 518 961 lost an item please report this via the Uniguard App.
• Register your belongings on Uniguard
• Do not leave expensive equipment out on display.
The Information Hubs are managed by the Facilities & • Close your curtains at night (especially if you live on Lost Keys:
Support Services directorate. They are located at each the ground floor. If your keys are lost or stolen please report this to your
campus to support the student accommodation at all Facilities Information Hub. If you misplace your keys out
campuses across the University. We will assist you if you • Do not keep large amounts of cash in your room. of office hours (between 5pm and 9am) or at weekends,
have any problems in the accommodation or are • Do not let anyone into accommodation that you do not you will be given access to your room by a member of
experiencing difficulties with the people you live with. We will know. If you see someone in your corridor or block that you Security staff. Replacement keys will not be issued to
also help you if you want to change rooms or have any do not recognise, contact Security and they will investigate. residents outside normal office hours. Please note, you
invoice queries. • Ensure kitchen windows are shut at night. will be charged for replacement keys if the originals are not
Your accommodation is provided with layers of security found and returned to reception within 10 days. If you
Facilities & Support Services deal with the day-to-day protection. Each building entrance has a swipe card operated continue to lose or forget your keys, you may be charged an
activities of the whole campus. They are responsible for lock and a unique lock on your bedroom door ensuring you administration fee.
your security, cleaning and minor maintenance issues are the sole person able to access your bedroom. Access to
Facilities Information Hubs Security (all sites) 01902 32 2106
You can contact staff in the Information Hubs if you have Security operate a central service and can be
any queries about: contacted on 01902 322 106 or via the Uniguard app.
• Any allocation enquiries You can contact Security about:
• Room change requests
• Invoice queries
• Service complaints • Any aspect of Halls security
• Neighbour problems • Emergency repairs
• Accidents and illness
Opening hours • Lost keys
Facilities Information Hubs offer general information • Lost property
and advice in relation to accommodation. • Excessive noise complaint
• Incident handling
There is a Facilities Information Hub on each • Fire response.
Campus.
5 6
What is the
Licence Agreement? Essential guidance
Termination of Licence Agreement Emergency plans
To reside within University accommodation, you Cancellation rights The University has procedures in place to respond to
If you decide that you no longer wish to live in the
must have completed and signed the Licence The Consumer Contracts Regulations (June 2014)
accommodation after you have received your keys, you emergency situations whether they relate to fire, incidents or
Agreement and paid a pre-payment of £300 Right To Cancel
are required to submit a request in writing to the accidents. These are written procedures for trained personnel
The Consumer Contracts Regulations (June 2014) provide
Facilities Information Hub accompanied by any evidence to to follow and are located within the Standard Operating
Please note: this is a legally binding agreement and you will be that the University Accommodation Licence Agreement is not
support your desire to leave. As you have signed the Licence Instructions and are available upon request.
required to remain in the accommodation until the end of the an agreement to which the “cooling off” cancellation period
Agreement, you are legally bound to its terms and
contractual period. applies. Our cancellation terms are set out below. Risk Registers
conditions and are required to pay fees until the dates
specified on the offer letter. If you are taking a leave of Risk Registers are completed at each campus as your health
The Agreement also outlines the regulations you need to Cancellation of Accommodation after Acceptance and safety is paramount to the University; these are available
observe during your stay in accommodation. If you have absence or withdrawing from the University, it will be your
Students who have paid the £300 prepayment should at each campus upon request.
mislaid your copy, you can access it through the website: responsibility to provide the Facilities Information Hub with a
note that if you accept the offer, but later wish to cancel
www.wlv.ac.uk/accommodation or your e:Vision account. copy of the appropriate form, in order to be released from CCTV
the Accommodation prior to moving in, you should tell us
If you have any queries regarding the Agreement, please the Licence Agreement. If you are released from your We actively use CCTV to help protect our University community.
as early as possible as this gives us a better opportunity
contact any Facilities Information Hub. Licence Agreement, your pre-payment will be used to You are made aware of where CCTV is in operation by the
to find an alternative resident for the Accommodation.
pay any outstanding debts you may have, and you may means of clear notices at the entrances of University buildings.
The Licence Agreement will be accompanied by an offer letter incur an administration charge.
• If we are successful in finding another resident for your All security personnel will wear a head cam whilst on patrol.
that details the dates you are licensed to hold a room. If you
arrive before 6am on the first date specified on this letter, you Accommodation before the start of your booking, you Room changes Insurance
may be charged an extra night’s stay. Please contact the should refer to What happens to your prepayment Any student can request to change rooms Basic contents insurance is included in your accommodation
Facilities Information Hub if you need to move in before the regarding any application fee you may be due to be refunded throughout the academic year, but moves cannot be fees. Please check that all of your possessions are adequately
date specified. guaranteed by the Facilities Information Hub. covered by this policy.
• If we do not find another resident for your
The ‘Licensee’ is a student enrolled on a programme of study Accommodation until after the start of your booking, If you would like to move rooms, you must request a change Also note that in general, cover is only provided for losses
at the university. you will be charged for the number of days that the by raising a call on e:vision. occurring from your bedroom – if you lose something out in
Accommodation is unoccupied and you should refer You will be placed on the waiting list and contacted when town, it would not be covered.
The ‘Licensee Occupancy’ within the License Agreement, to What happens to your prepayment regarding
refers to the following; a room becomes available. Additional insurance is available for items that are not covered
any application fee you may be due to be refunded
There is a fee of £25 to cover cleaning and by the basic insurance. Further information is available within
The University reserves the right to transfer a student’s administration costs. the insurance leaflets at your reception or you can log onto the
occupation to another room or campus for a reason • If we fail to find another resident for your Accommodation,
Endsleigh website: www.endsleigh.co.uk/halls
determined by the Facilities Information Hub and without written you could be held liable for the full amount of the contract There will be NO room changes during the first two weeks
notice. Where the university exercises this right, the student of the academic year. Electoral registration
does not have a right to terminate the agreement. Occupants are expected to make their own arrangements to
Students must NOT swap rooms or move to another register for voting purposes. An electoral role form can be
The University has the right to terminate the agreement if room without permission from the Facilities Information Hub. collected from your campus’s main reception – don’t lose your
deemed necessary. The Director and Assistant Director of right to vote!
Facilities & Support Services have the authority to suspend a
Code of Practice
student from the accommodation whilst either University The University has signed up to the UUK
disciplinary procedure or criminal proceedings are being Standing Conference of Principles Code of Practice. This
conducted. The student will still be liable for any outlines the University’s compliance with all statutory
accommodation fees during this period of time. requirements under the housing, building, planning,
disability, discrimination, equal opportunities, data
protection and other relevant legislation. The Code
operates in conjunction with the University’s
regulations, policies and procedures, if you would like
a copy of the Code of Practice please contact tel: 020
7419 4111, or visit Universities UK’s website:
www.universitiesuk.ac.uk
Moving in day
8
MOVING IN
Keys Room Inventory Form
You will sign for keys the day you move in to accommodation. Upon arrival you will be given a Room Inventory Form. This
Keys are the sole responsibility of the occupant. It is strictly form is very important so please take a few minutes to go
forbidden to obtain any copies of the room keys except through each point, inspect the condition of your room and
through Facilities Information Hub Staff. Do not under any note any problems.
circumstances give your keys to anyone else. This is a breach
of your Licence Agreement and will be dealt with via the Helpdesk (HRAMS)
disciplinary procedure.
If you have any maintenance issues in your bedroom (ie. light
If you leave the accommodation over the Christmas or Easter is flickering, any damage) these should be reported by you via
break, you can leave your keys with us for safe keeping. This the Maintenance Reporting system and not logged on your
will also omit you from any communal charges your corridor Room Inventory Form. This form is for record only and any
receives. Our 24 hour security staff will be available to receive maintenance requests noted here may not be acted on.
or return your keys outside the normal office hours. This form must be completed within 48 hours of collecting your
keys. If you have not stated something on your form that you
When you vacate your room you must sign he key register later claim was not your fault, you may be charged for the
and hand in your keys to the Facilities Information Hub. This damage/loss. You will not be able to add to your Room
will stop an extra charge on your accommodation account. Inventory Form once you have submitted it to the Facilities
Information Hub. It is important that you inspect the room
What’s Included in your bedroom and kitchen B closely to ensure you are not held responsible for damage that
is not your fault.
Bedrooms include a bed, mattress, desk, chair, wardrobe,
curtains/blinds and bin. Ensuites have their own
It is important that you log any damage on your Room
bathroom. Your kitchen will have a cooker, microwave,
Inventory form, so that you are not charged for any existing
kettle, fridge, freezer, your own cupboard and work
damage during our end of year audits
surfaces to prepare your food.
Accommodation fees 19/20
Rent is all-inclusive. Your fee includes: basic charge rent, Full Year
electricity, heating and water, internet provision, basic Available to nursing students only: Nursing students will
contents insurance and limited car parking. receive an invoice with four instalment dates, for more
For prices on couple’s accommodation, please contact the information please contact the Finance Office.
Facilities Information Hub.
Single Semester
A Single Semester Licence is only available for students
Prices for 2019-2020
studying at the University for one semester.
Instalment 1 - 15th October 2019
Instalment 2 - 7th January 2020 Semester 1 (September 2019– January 2020)
Instalment 3 - 21st April 2020 Semester 2 (January 2020 – June 2020)
Should you have difficulty paying y our accommodation fees,
you should contact either the Students’ Union, Student
Services or the Facilities Information Hub.
Social Student
9
Aspects support
Living away from home for the first time can be daunting, but Students with a disability
the SU have put together a list of fantastic social opportunitites Disability covers a range of conditions including hearing and visual
impairments, mental health difficulties, mobility impairments, Autistic
to help you settle in! Don’t forget to follow us on social media Spectrum Disorders and ‘unseen’ disabilities such as epilepsy.
to keep up-to-date with what’s going on in halls and around If you feel you would benefit from adapted accommodation to help
campus! you live independently in your university halls, please get in touch
with your Facilities Information Hub and the Student Enabling Centre
who can offer advice and get your room ready for your arrival.
Noise We offer a number of purpose built rooms including:
• Rooms suitable for wheelchair users with level access bathrooms
Your License Agreement states that you must be considerate of and lowered kitchen facilities.
your neighbours and not cause unnecessary disturbance or • Adjacent accommodation can also be made available for carers.
annoyance to others. You should reduce the noise level after • Several halls have push entry systems for ease of access.
11pm the stop at midnight. If you experience a noise problem, • Rooms adapted for other mobility issues.
please contact Campus security using the Uniguard App at the • Rooms set up for students with hearing impairments.
time the noise is being made. If the problem continues, you are • Dog Pens for sensory impairment dogs.
required to log a call via e-vision.
Adaptations can be made to your room to suit your individual
needs, so we encourage you to come and have a look around the
Parties
accommodation to make sure everything is in order before you arrive.
Students may be permitted to hold a party provided that prior You will be asked to complete a medical form to ensure the appropriate
support is put into place prior to your arrival.
authority is granted as follows: Unfortunately Disabled Student Allowance is not currently available for
students from overseas.
- Complete the Request Form and send it to the Facilities
Information Hub, giving at least 48 hours’ notice.
- Adhere to noise regulations and may be allowed to continue
Additional support upon your arrival
Once you have arrived in the accommodation, the University
- The named organiser will be responsible for the event. have numerous support mechanisms in place to assist any students.
- Do not advertise your party on any social networking sites. The Student Enabling Centre should be the main contact and will
- Ensure that the area is left clean and tidy after the event. assist with any queries you may have. There are also additional
services provided by the University Counselling Services that will be
Guests able to assist with signposting to the relevant support agencies or
Students are allowed an overnight guest in the accommodation University staff to enable students to receive the appropriate support
as long as they comply with the terms of the Licence whilst studying
Agreement, and the guest stays no longer than two nights.
It will not be acceptable to stay overnight on a regular basis. Student Pregnancy
If a student becomes or is pregnant at the time of moving into the
You must sign your guest in at reception as soon as they accommodation, they must notify your local campus Facilities Information
arrive. Please take note that you will be responsible for your Hub immediately. The student must:
guest’s behaviour. If they cause damage or nuisance, you will
be held responsible. The University has the right to prohibit • Provide your Facilities Information Hub with notification either from
guests at any time if necessary. their GP or Midwife.
• Liaise with their Faculty Office to discuss whether to student needs
to defer, withdraw or require additional support.
• The student will be required to find alternative accommodation as
the student accommodation is not conducive environment to reside
with whilst pregnant,
Ground floor accommodation may be considered by the Facilities
Information Hub, exemption from penalties and support.
11 12
Student Conduct & Help Desk (HRAMS)
Wellbeing
The University wants students to enjoy their time here and Dealing with Substance Misuse
enhance their student experience. Ensuring that our students Maintenance
The aim of this procedure is to provide a healthy and safe
If you notice any maintenance or repair issues in your room, Some repair jobs can be completed instantly while others
reside within a safe and enriching environment. There are working and living environment for staff and students. Where
you are required to report this via the help desk maintenance may take a few days or weeks to complete. It is important
procedures in situ that will assist students to raise queries or the need for assistance for a student has been identified
reporting system, which is available online. Your request that you do not report the same repair more than once
report areas of concern to the Faciltities Information Hub. additional support can be provided through the University,
will be processed Monday-Friday, 8am-5pm. Once a job it will not be completed any quicker and you will waste
either through the Counselling Services, support from the
has been reported you will receive an email to confirm what administration time. For further assistance please contact
How do I inform someone if I have a problem or Mental Health and Wellbeing Coordinator or through the
action is being taken. either your campus reception or the Network Advisor.
need an answer to a query? University Safeguarding Group
This is really quick and easy, log onto e:Vision and log a call Completing a maintenance report provides members of staff Upon a maintenance issue being reported via help desk you
on the help desk, this will then be passed onto the relevant permission to gain access into your bedroom to resolve the will receive an email confirming that your issue has been
member of staff that will get back to you with an answer. The What is substance misuse? issue in your absence. Outside of these hours emergency reported and the times scales for this to be rectified. A
procedure to outline how the Facilities Information Hub deal with Substance misuse is the harmful use of substances (like caretaker will come and check the issue to ascertain if they
jobs should be reported directly to your local caretaking
Student Queries will provide you with further information. drugs and alcohol) for non-medical purposes. The term can undertake the repair without this being escalated to the
team.
“substance misuse” often refers to illegal drugs. However, maintenance department.
legal substances can also be misused, such as alcohol,
Student Conduct and Wellbeing Procedure
prescription medications, legal highs, caffeine, nicotine and
To use the online reporting system, you will need to register
This procedure will outline how the Facilities Information volatile substances (e.g. petrol, glue, paint)
for an account: Priority Response Time Completion Time
Hub team will throughly investigate all
behavioural, conduct, welfare or pastoral concerns that The Substance Misuse procedure will outline in detail how 1 1 Hour 2 Days
• Click on ‘Register’
impact upon the student experience of living in University the Facilities Information Hub and Campus operations investigate
• Follow the instructions 2 3 Days 10 Days
accommodation. The Facilities Information team will any issues that are reported on site.
• Complete the following fields on the Add Requester details
manage the security aspect ensuring the residences are a 3 5 Days 30 Days
window
safe, secure and welcoming environment. The University Sexual Violence and Inappropriate Sexual 4 90 Days 90 Days
reserves the right to monitor social media accounts with Behaviour. Please note software is only compatible with Internet
regards to any incidents that arise within University The University wants students to enjoy their time here. It has a Explorer and Windows 6 and above)
premises. responsibility for the health, safety and welfare of its students
There are 3 stages within this process and the severity of the and aims to provide a safe environment in compliance
misdemeanour will determine at which stage the incident is with this requirement. This includes offering support and
dealt with. It should be noted that all incidents at stages two signposting students to the most appropriate specialist
and three, will be disseminated to the Conduct and Appeals service following incidences of sexual violence or
Unit who may invoke the University Disciplinary Procedures inappropriate sexual behaviour that are reported to the
separate or in addition to the Accommodation Student University.
Conducsts and Wellbeing procedure. For further information
about what is involved with each of these stages, please refer The Sexual Violence and Inappropriate Sexual Behaviour
to the Student Conducts and Wellbeing Procedure. procedure will detail the University’s expectations on how
to address allegations of sexual violence and inappropriate
sexual behaviour involving students living in University
accommodation across all campus sites. It will summarise
how this will be achieved, ensuring all measures are
undertaken to demonstrate that the Facilities
Information Hubs and Facilities & Support Services
have acted reasonably to protect the health, safety and
wellbeing of its students.
2
IT and Facilities
CONTENTS
FACILITIES
IT AND COMMUNICATIONS
Communication on campus
Post
Internet Still need help? Post is delivered to each of the following places at your halls.
You will receive a detailed guide in order to assist you in
The internet in the accommodation is provided by Glide.The • At City Campus they are located at the entrance of each
connecting to the network when you move into accommodation.
bedrooms at all campuses have both wired internet and wireless accommodation block.
For more information call Glide on 0333 123 0115 or email at:
outlets. These networks are available to use free of charge • At Walsall Campus they are located by the Hub.
studentsupport@glide.co.uk
however, students do have the option to upgrade the offer • At Telford Campus they are located in Main Reception in
through Glide themselves and would have to pay directly to SA Building.
them. Information of how to connect to the internet is supplied TV through your computer Registered letters and packages will only be given to the
within your pack, issued to you when you collected your keys. The University provides a television service for students living addressee on production of their University ID card and can
within its accommodation available via the wired internet be collected from designated points.
1
connection on PC or MAC. This service provides a number of
Hardware/software requirements Freeview channels. However, occupants will require a TV licence Collection times
Your computer can run Windows, Mac or Linux. Games to use this service legally.
consoles and mobile phones can also be connected. If you • City Campus, MX Building: Mon–Fri, 8.30am –
have a Windows computer, it is essential that your copy of 5:00pm. Parcels and packages only.
Windows is genuine, and that it is kept up-to-date with Microsoft
TV licences • Walsall Campus, Reception: Mon-Fri, 9am-
security patches, in order to comply with the security system If you decide to bring a television to University, you will be 6:30pm. Weekends, 10am- 4:00pm. All post items.
that protects the University network. You will need anti-virus required to obtain a TV licence. There will be information about • Telford Campus, Reception: Mon-Fri, 10am-3.30pm.
software with a valid subscription in order to receive updates. TV licences available when you arrive. TV Licensing make 10am - 6pm Parcels and packages only.
You will also need a firewall installed. regular visits to accommodation and fine any students that do not These details are subject to change.
have a valid licence. The fine is upwards of £2,000, so get your
TV licence as soon as possible. Laundry
The University investigates copyright violations involving the
distribution of software and films using Bit Torrent and other peer Laundry facilities are available on each campus at the cost of
to peer products. The downloading of media of this kind is illegal £1.50 wash and £1.50 a dry. The University does not supply
and a serious breach of copyright laws, in addition to being a washing powder/liquid. You can use any laundry facility at the
violation of the terms and conditions of use. Such activity is easy campus you live on.
to monitor and trace and we warn those students engaged in it
that the University will suspend IT access and pursue and Laundries have washers, dryers and hand washing facilities
infringements through the University disciplinary process. (not at Walsall Student Village), and are usually open 24
hours. Please see specific sites for more information. Times
may vary throughout the year.
It is not advisable to dry wet washing in your room. This can
lead to condensation build-up that may lead to mould growing
around the window or on outside walls. Please use the dryers
provided in the laundries.
15 16
Fire safety whilst living
2
Electrical
in accommodation
CONTENTS SAFETY
ELECTRICAL
safety
FIRE SAFETY AND BANNED ITEMS
Smoking Covering or tampering with smoke detectors
The University aims to promote the health and wellbeing If an occupant covers the smoke detector heads in either their
of its students, staff and visitors by providing a smoke free bedroom or communal area, or otherwise interferes with the fire Please remember that all electrical items can be dangerous, Portable Appliance Testing (PAT)
environment. Therefore, all accommodation is no smoking and detection or fire safety equipment, the student will be issued especially when they are not looked after or used correctly. The University do no PAT test equipment students bring
anyone found smoking will be issued with – a first warning and with a fine of £80 a final warning and an ABC, if this happens onto campus, it is the student’s responsibility to ensure the
a £50 fine; 2nd offence- £80 and a final warning. Thereafter, a second time, this may result in the student being referred • Do not attempt to plug in any appliance that uses a appliance is in a safe working condition
the student will be charged £80 each time they are caught to Conducts and Appeals, charged £150, Notice to quit or European plug without using an adaptor.
or there is evidence of smoking within the room. All of the suspension. • Please do not overload plug sockets with extension leads. Environmentally friendly accommodation
student’s details will be passed to the Conduct and Appeals • If you are not using it - unplug it! All students are encouraged to turn off appliances that are not
Unit. The student may then be issued with a Notice to Quit Banned items • Overloading plugs and using too many extension leads is being used or once you have finished using them. Do not leave
as per the Incident Reporting Procedure. When the occupant Students wishing to bring additional electrical cooking deemed a hazard and you will be asked to remove them. items on stand-by or leave lights on when you go out.
leaves the room will be deep cleaned and a charge of £250 will items (i.e. rice cookers, juicers, smoothie makers, sandwich • If you do have extension leads, please ensure they are
be riased. Please note: E-cigarettes are not permitted within toasters) should ensure that those items conform to current high quality leads. Hot water
the Accommodation. EU standards. Items that do not conform to these standards The hot water is on 24-hours-a-day, every day. Please be
will be confiscated. These items must only be used in kitchen Plugs Information careful as it can be very hot. You can adjust the temperature in
Fire safety areas. British electricity works on 230 volts and most sockets take 13 your rooms by turning the valve on the side of the radiator. The
Details of fire regulations are posted throughout the amp fused plugs, with three square pins. If you will be bringing central heating pipes that run through most bedrooms are also
accommodation. All doors within University accommodation If you decide to bring any electrical equipment into your own electrical equipment with you, make sure it can be used very hot. Be careful when you are near them. The University
are fire doors and are there to protect you in the event of a accommodation, it is advised that it is PAT tested for safety. safely on this voltage and find out whether you need a UK adapter complies with all Electricity and Gas Safety regulations and
fire. Do not wedge open fire doors – it is a disciplinary offence. You can arrange this by contacting your local Facilities obtains the necessary certification on an annual basis.
Information Hub. There will be a small cost for this service.
Malicious activations Heating
Tampering with or vandalism to these fire safety devices If items are deemed a risk to health, safety, welfare, or not Room heating operates from October until the spring. The set
will result in disciplinary action and financial penalties, you conducive to communal living, they will be confiscated without times of the heating are:
may be reported to the Police. First Offence £250.00 and a notice and this will be construed as an automatic breach of the
Final Warning and Acceptable Behaviour Contract (ABC). Licence Agreement. Any student(s) found using banned items Monday-Friday:
If the occupant breaches the terms of the ABC they will may be subject to disciplinary action. This may include loud 6.00am-9.30am, 12.30pm-1.30pm and 3.30pm-11.00pm
recieve a £300.00 fine and a suspension or a notice to quite stereo systems, speakers, television equipment and musical Saturday and Sunday:
accommodation may be served. instruments. This list is not exhaustive and items may be 6.00am-11.00am, 12.30pm-1.30pm and 3.30pm-11.00pm
added to at the management’s discretion.
A 2 pin plug A British 3 pin plug Contact your local Facilities Information Hub in normal office
Malicious Break Glass Activations
If an occupant maliciously activates the fire alarm via the Items banned in accommodation include: hours, or call 01902 322106 out of office hours.
“Break Glass” point without due cause a fine of £30 and a first • Cooking appliances in bedrooms (kettles, toasters etc.)
warning will be issued to the student. If this is repeated again • Candles, joss sticks and oil burners The University aims to provide a minimum temperature of
a fine of £70 and a final warning will be imposed. Thereafter, • Smoking equipment (such as bongs, sheesha, ashtrays 19°C and maximum of 21°C. Please remember the external
the student will be charged £70 each time they are caught or etc.) temperature will also affect the timing of the heating. If you
there is evidence that they are responsible for the malicious • Electric, oil and halogen heaters/fans feel your room is below this temperature, inform a member of
activation. Please note, the student(s) may be asked to leave • Mini fridges/freezers staff to check the temperature of your room; if it is below 19°C
the accommodation through a Notice to Quit or suspension. • Ceremonial knives this will be reported and rectified within the University set time
• Deep-fat fryers and chip pans in bedrooms or kitchens scales.
Failure to evacuate • E-Cigarettes
If an occupant does not evacuate the building upon hearing
a fire alarm without due course, they will be issued with a Students are not permitted to have posters in the corridors or
£30 fine and a first warning, if this happens a second time on the front of bedroom doors. This is a fire risk and any items
the student will be issued with a £50 fine and a final warning, will be removed by members of staff where necessary.
thereafter the student will be charged £50.00 each time they
fail to evacuate and may then be issued with a Notice to Quit.
17 18
Keeping things clean Keeping things clean
in your bedroom
KITCHEN
THE KITCHEN
in the kitchen Your bedroom Communal bathrooms
INYOUR
Communal cleaning During your time within University accommodation, your Occupants must ensure that the communal bathrooms are
As an occupant living in University accommodation, you are Fridge and freezer bedroom is your responsibility. Members of staff have access in an acceptable condition at all times. Excessive mess or
communally responsible for cleaning the kitchen. Cleaning to your bedroom: but only for the following reasons, with at uncleanliness will be reported to the Facilites Information Hub
CLEANIN
Occupants must weekly:
Services will assist where possible, but it is ultimately the • Wipe down all surfaces least 24 hours’ notice given where possible. and may not be cleaned by the staff.
THINGSCLEAN
residents’ joint responsibility to maintain hygiene standards • Remove and dispose of mouldy/over ripe food.
within the kitchen, corridor and communal bathrooms. • Mid-term inspections. Condensation and damp
• Maintenance inspections. Condensation can often be seen as water droplets on
Worktops, sink and floor
• Routine maintenance or repairs. windows or water pooling on window sills. If left unattended,
Kitchen inspections Occupants must weekly:
KEEPINGTHINGS
Communal and kitchen areas are checked on a weekly basis. • Ensure that all work surfaces and cupboard doors are condensation will cause damp and mould.
Facilities Information Hub staff will give you reasonable notice
If a dirty kitchen is found, occupants will be given 24 hours’ wiped down and free of marks
of 7 days when access is required to your room for planned/ Main causes of condensation:
notice to improve the cleanliness of the communal area. Any • Keep kitchen sinks, draining boards and work surfaces
programmed repairs and/or inspections. • No air circulation around the room.
occupants will have the opportunity to appeal against this free of washing-up
• Not using extractor fans when showering or cooking.
KEEPING
decision but appeals must be made in writing to the hub • Brush and mop floor.
Should you report a maintenance problem within your bedroom • Drying wet clothes in an enclosed space with little or no
manager before 3.30pm on the day of inspection.
through the HRAMS reporting system which gives members of ventilation.
If the kitchen remains dirty after the 24 hour Refuse and recycling staff permission to access your bedroom without providing 24
period, the University will arrange to have it cleaned and each Occupants must daily: hours’ notice or you being present. It is very important to ensure bedroom windows are open on
occupant will be charged £15 to cover costs. • Remove all rubbish from the kitchen to the external bins. In an emergency, staff may need immediate access to your a regular basis to air out the room. If you notice water on the
• Remove all recycling to the appropriately marked external bedroom. In these instances, 24 hours’ notice cannot be given.
If you are having problems organising your fellow housemates window, window sill or walls, use a clean, dry cloth to wipe the
bins. This also refers to checks in the event of a fire alarm activation,
or you are at risk of failing your kitchen inspection, contact surfaces. If the condensation is left, it may develop into black
flooding and electrical failure. marks. If you notice these, clean the wall with soap and water
your local Facilities Information Hub. In each compound there are recycling facilities for glass and
to remove the marks and keep the area dry afterwards.
mixed recycling. You can dispose of a combination of mixed
Bedroom and en-suite
Oven and microwave waste which includes cans, plastic, cardboard and paper. As an occupant, you will be responsible for cleaning your The extractor fan in your en-suite bathroom (where applicable)
After every use, occupants must: bedroom and en-suite (if applicable). The cleaners will not do will start automatically when you turn on the light in the
• Clean the top of cooker, including the rings and underneath this for you. Hoovers are available and each kitchen has a mop bathroom. It should then stay on for approx. 2 minutes after the
the rings and bucket. Please note: The use of blu tack on the walls is not light has been turned off in order to properly ventilate the area
• Keep the grill area and grill pan grease-free, wash after permitted as it causes stains and you may be charged; please after use. Any excessive mould growth may be charged as
every use use the noticeboards provided. cleaning after your departure. Please report any mould issues
• Clean the inside of the oven, including the shelves, and via Helpdesk (HRAMS) immediately.
wipe down the front oven door Cleaning services
• Wipe down the microwave surfaces, inside and outside, Cleaning staff work on all sites, 8am-3pm. They visit all areas
including the plates. sporadically to ensure that they are clean and hygienic and
perform tasks in kitchens, communal bathrooms and corridors.19
2
Transport around
CONTENTS
MOVING
campus
OUT
Car parking Cycle storage
Limited free car parking is available at each campus Cycle storage is available on all campuses by request.
accommodation. To be able to use these facilities contact your Please note that you are not allowed to keep your bicycle
local Facilities Information Hub regarding access permissions. within University accommodation. If you are found with a bike
You will only be allowed to park in designated bays. inside the building you will be asked to remove it. If it is left
unattended, Facilities & Support Services may remove it.
Parking on yellow lines, grass or curbs is prohibited and
The Facilities & Support Services will revoke your access and To store your bicycle at City Campus, please
you may face disciplinary action. contact your local Facilities Information Hub and access can
be granted access to a store area.
We do not guarantee spaces and having access permission
does not mean that a space has been reserved for you. The basic insurance supplied by the University does not
Please remember that the roads around the campuses may be include bicycles. Please obtain additional insurance if you
subject to local by-laws. The local authority or the police can – wish to have a bike at University. Insurance information can be
and do – ticket cars parked on double yellow lines. found at all reception points
The University does not accept any responsibility for loss or University shuttle bus
damage to vehicles and it is your responsibility to ensure your A fleet of free University shuttle buses operate between the
car is fully insured. All cars parked on University property must campuses during term-time and weekdays only.
be fully taxed and in a roadworthy condition. Operational constraints mean that the University cannot
guarantee the provision of the transport services or to convoy
all students wishing to use any particular service.
ID cards must be shown to use this service.
Timetables are available from: www.wlv.ac.uk/bus
Moving out
What happens when I move out? Your room will be inspected shortly after you leave and
When you leave University accommodation, you must: damages not previously noted on your Room Inventory
• Remove all personal belongings Form will be charged and deducted from your deposit. If any
• Leave accommodation in the same condition as you purchased bed linen is left in your bedroom upon departure it
found it when you moved in (you may be charged for will be donated to a homeless shelter.
additional cleaning)
• Lock the bedroom door – someone else from your Left items
corridor or block may enter and you would be liable for Items left in rooms after the occupant has vacated will be
any damages disposed of. Should very valuable items be left e.g. computer
• hand in your keys at the Facilities Information Hub and equipment, televisions etc., a letter will be sent to the student’s
sign the key register (your confirmation that you’ve last known address advising them to make arrangements for
returned your keys) collection. If there has been no response within two weeks a
• Redirect your post. further letter will be sent. Failure to respond to this letter will
result in the property being disposed of after 10 days.21 22
2
Damage charges
Item Charge
Economy & Standar Bedroom deep clean £40
En-suite Bedroom (bathroom & bedroom) £75
CONTENTS
USEFUL
DAMAGE CHARGES
Redecoration (per room) - not dents £300 + VAT
Redecoration (per wall) - no dents £60 + VAT
Carpet – replacement (per room) £400 + VAT
You will be charged for any damage, loss or additional cleaning that you or the other students on your corridor are
CONTACTS
Ceiling tile replacement (each) £45 inc VAT
responsible for causing.
Damage to furniture variable
You must inform us immediately if you suspect another occupant or visitor of causing damage or removing University Mirror £82 inc VAT
property. All communal areas are inspected several times a year and should any damage or vandalism be detected, this will Replacement bed frame £100
be noted and occupants contacted. Students will be contacted as soon as possible to make them aware of any communal
Replacement mattress £85
area damage.
Replacement bedside draws. Left side only £150
A request for information will be made and students requested to contact the Facilities Information Hub by a certain time with Light/vanity shade(s)/ missing/broken socket £35 + VAT
any details that may lead to the identification of the individual responsible. Should this not be achieved, all occupants will
Replacement vanity light (If complete new unit required) £127.82 inc VAT
be charged for the repair and no further appeals will be taken.
Damage to fire/heat/smoke detector £150
Please note: due to the different standards of finish in the different accommodation, charges listed are indicative only and Damage to/replacement of smoke detector cage £160
subject to current rates of VAT.
Replacement fire blanket £40
• You will receive notice if you are being charged for anything. Replacement fire extinguisher £45
• All prices correct on date of printing. Replacement bedroom door (Including fitting and redecoration) £320 + VAT
• These prices are for a single repair and do not cover any call out charges.
Replacement corridor door (Including fitting and redecoration) - unglazed £350 + VAT
• All charges will be kept to a minimum.
Replacement corridor door (Including fitting and redecoration) - glazed £450 + VAT
A full list of damage charges for this year can be found on the next page. To ensure you are not charged for previous Replacement bathroom door (Including fitting and redecoration) £280 + VAT
damage, please complete your room inventory form as soon as possible and as thoroughly as possible once you’ve moved
Replacement door signs £40
in. Should you leave the accommodation for a period of more than a day, please return your keys to reception where they
can be kept safe for you while you are away. Window double glazed £200
Window single glazed £100
Window restrictors £65.72
Replacement kitchen work surface - standard (including replacement and fitting) variable
Replacement kitchen work surface -sink work top (including replacement and fitting) variable
Replacement faux leather settee £250
Replacement cube stool (in kitchen) £70
Replacement bar stool £75
Replacement TV in communal area £600
Replacement remote control £20
Missing vacuum cleaner £99
Sanitary ware damage variable
Lock change (keys not handed in) £47.72 inc VAT
Replacement key (£10 per key/each) £40 inc VAT
FOB £30
Lost laundry card £10
Post box key £20
Desk chair £6423
Useful contacts
Careers and Employment University Switchboard Medical information The Limes Medical Centre,
Centre T. 01902 321 000 It is your responsibility to 5 Birmingham Rd, Walsall
T. 01902 321414 register with a Doctor and T. 08443 878090 /
www.wlv.ac.uk/careers West Midlands Police Dentist while you are at 01922 612048
T. 0845 113 5000 University.
Chaplaincy www.west-midlands.police.uk Dugas and Partners,
T. 01902 322 903 The NHS 111 has replaced 111 Birmingham Rd, Walsall
E. chaplaincy@wlv.ac.uk The Workplace NHS Direct – telephone: T. 01922 624320
T. 01902 323400 111 (24 hours) or at
Counselling Services E. theworkplace@wlv.ac.uk www.nhsdirect.nhs.uk Dr Whiting & Partners
T. 01902 322 572 Shifnal and Priorslee Surgery
E.counsellingservices@wlv. Local hospitals Gatcombe Way
ac.uk New Cross Hospital Telford
Wednesfield T. 01952 460 414
Endsleigh Insurance Wolverhampton
T. 0800 028 3571 WV11 1UK Drs M M L & U Passi
www.endsleigh.co.uk Leicester Street Medical Centre
Walsall Manor Hospital Wolverhampton
The Gateway for Student Moat Road T. 0845 072 4619
Finance Support Walsall
T. 01902 321 032 WS2 9PS Sexual Health Centre
www.wlv.ac.uk/gateway Hatherton Centre
www.wlv.ac.uk/money4students Russells Hall Hospital Hatherton Street
Dudley Walsall
IT Services DY1 2HQ T. 01922 775 040
T. 01902 322 000
www.wlv.ac.uk/its Princess Royal Hospital Local dental practices:
Apley Castle A J Acquayne
Print Services Unit Telford 183 Newhampton Road East
T. 01902 321 990 TF1 6TF Wolverhampton
E. psu@wlv.ac.uk T. 01952 641 222 T. 01902 42 1704
Student Enabling Centre Local doctors’ surgeries: Argo Dental Practice
T. 01902 321 074 Thornley Street Surgery The Glenn Cottage
E. sec@wlv.ac.uk 40 Thornley Street Telford
Wolverhampton T. 01952 200 710
Students’ Union Advice and T. 01902 688 500
Support Centre G V Baker
T. 01902 322 021 Lichfield Street Surgery 7 Park Road West
E. info.wolvesunion@wlv.ac.uk 19 Lichfield Street Walsall Wolverhampton
www.wolvesunion.org/advice T. 01922 620 532 T. 01902 426 640
University Finance Department Broadway Medical Centre J Worsley
T. 01902 321 256 213 Broadway 150a Caldmore Road
E. fnc@wlv.ac.uk Walsall Walsall
T. 01922 622 064 T. 01922 623 144You can also read
