GUIDE TO GETTING OUT AND ABOUT - South West Community Transport
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GUIDE TO GETTING OUT AND ABOUT
Handy tips If you do not speak English you can phone the translating and interpreting service (TIS) on 131 450 or ask for an interpreter when you call the transport information line on 131 500. Plan your trip on public transport. You can phone 131 500 for up to date information on transport in your area. Opal Cards are the cashless, convenient way to pay for travel. You can top up the balance on your Opal Card at any Opal retailer or online at www.opal.com.au Contact the train station prior to catching the train if you need help with mobility, as sometimes the stations do not have staff to help. If you are still feeling unsure about your journey and would like some support contact South West Community Transport and talk to staff in the Travel Training Project. Phone (02) 9426 8999. With your Opal/concession card pensioners tap into public transport services across Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands capped at $2.50* a day, no matter how much you travel (* Excluding Sydney Airport Station access fee). On weekends there may be track maintenance on the railway lines this means the trains will be replaced by buses. To check if your train line is affected you can either phone 131 500 or go to www.transportnsw.info and click on track work.
Contents
Useful Information 2
Introduction 3
Travel Training 4
Public Transport:
How to plan your journey 6
Opal card entitlements 9
Purchasing your opal card 10
Opal Card not accepted 10
Supporting documents:
Tips for reading bus timetable 11
Things to think about when catching a bus 12
Things to think about when catching a train 14
Things to think about when catching a ferry 16
Examples of journey planner by bus 17
Example of journey planner by train 18
How to Access:
Community transport 19
Wheelchair accessible vehicle hire 19
Taxi transport subsidy scheme 20
Taxi travel 20
1
Useful Information
Translating and Interpreter service is available on 131 450
Website: www.tisnational.gov.au
South West Community Transport
Phone: (02) 9426 8999
Website: www.swct.com.au
Travel Training
Phone: (02) 9426 8999
Website: www.swct.com.au
Bus/Rail/Ferry/Light Rail Info
Phone: 131 500
Website: www.transportnsw.info
Wheelchair Accessible Taxis
Phone: (02) 8332 0200
Website: www.zero200.com.au
Accessible Transport Australia
Phone: (02) 9426 8999
Website: www.ndistransport.com.au
2
Introduction
This booklet is a guide to getting out and about on transport.This booklet will
provide you with information on - buses, trains, coaches, ferries, community
transport, health related transport and taxi transport.
There are many different reasons for utilising Public Transport. Some people
require transport to and from work or medical appointments whilst others rely
on transport for recreational activities like shopping or social gatherings.
Whatever your needs, this booklet will assist you in planning your journey and
knowing where to look for additional information.
The booklet covers:
Planning your journey by public transport - taking you through the
steps needed to have a pleasant journey
How to read timetables made easy, step by step
The information contained in this booklet was valid at the time of production
November 2018. South West Community Transport cannot be held
responsible for any changes made to information contained in this booklet.
3
Travel Training
South West Community Transport provides access to an interpreter if
required and a Travel Training Service aimed at empowering people to
access different forms of transport both public and private.
The kind of help you receive depends on your
individual needs, the type of assistance provided
could be:
Identifying the type of transport that best
suits your needs
How to get to the Bus stop or Train station
One on one support for people using
public transport for the first time
Individual journey plans for people to
follow, including maps and timetables
This project covers the Bankstown, Fairfield,
Liverpool, Campbelltown, Camden and
Wollondilly areas. You do not have to be a client of Community Transport
to access this service.
4
For more information phone (02) 9426 8999
AREAS COor
VERED THE website www.swct.com.au
visitBYour TIPS FOR TRAVELLING click
Travel
TRAVEL TRAINING PROJECT BY PUBLIC TRANSPORT
on Services Provided then Travel Training
from here you can download thepriortravel
Training
• Check timetable to leaving home
either by calling the appropriate
training brochure, or referral
Transport form
company or you with
or checking can
the
Service
Transport information line
email traveltrainer@swct.com.au
Phone: 131500 or on the
www.131500.info
and a
internet staff
member will contact you.
• Plan return journey before leaving
Travel Training is supported bya wheelchair
• If you have the NSW State
or mobility
and want to catch a bus, phone the bus
aid
Government via Transport for NSW.
company before you leave to see if they
have a wheelchair accessible bus at the
time you need to travel.
This project covers the 6 Local
Limited funding is available
Government Areas as listed below: depending
• If you are catching a train it is a good
on your individual
• Bankstown
needs and travel
idea to phone the station you are
leaving from prior to leaving to advise
requirements. them that you will need some assistance
as some stations are not manned.
• Camden
The National Disability •Insurance
• Campbelltown
Treat all public transport staff and other
Scheme
passengers with courtesy and respect.
(NDIS) supports people• Bewith safe at disability
all times by being alert and aware
to• build
Fairfield of your surroundings.
skills and capability so that they
can participate in the community and
• Liverpool
employment.
•Wollondilly
Getting Out
South West Community transport is a on Public Transport
registered NDIS provider. Additional one on Version - September 2018
one training and support can be purchased.
If you are under 65 and have aMailing
signifi cant and
permament disability andPOhave not
Address
registered
Travel Training Registered
Box 5099, Minto NSW 2566
for NDIS you should contact the National
Phone: (02) 9426 8999
Interpreter Service: 131 450
Provider
Disability Insurance Agency on 1800 800 110.
Fax: (02) 9426 8900
Email: traveltrainer@swct.com.au
Website: www.swct.com.au
LEARNING RESOURCES
• First Stop Transport
www.firststop.transportnsw.info
• Trip Planner
www.transportnsw.info
• Transport Information - 131 500
5
Planning your journey by public
transport
The directions below are a guide for making your journey on public
transport easier. If you are not able to access Public Transport refer to page 4
Travel Training and page 19 South West Community Transport.
STEP ONE
You need to think about the following questions before you start
planning your trip:
• Where are you going?
• Do you have an Opal Card and are there sufficient funds on the
card? See page 9 for detailed information about Opal Cards.
• Do you have a preferred form of transport e.g. Bus or Train?
• What time do you want to arrive at your destination?
• What time do you want to be home?
STEP TWO
STEP TWO
Once you have the answers to step 1 you should :-
Plan your journey by phoning the Transport for NSW Info line on 131 500
if you need assistance in a language other than English you can ask for
an interpreter. Have a piece of paper and pen ready to write down a list
of details. Tell the person your travel needs from the your list. They will
provide you with the information you need to complete your journey.
6
If you have internet access then you can
plan your journey by going to
www.transportnsw.info fill in the
boxes and follow the prompt.
If you are travelling by bus you may
choose to phone the local bus provider
to find out pick up and arrival times or
perhaps you need to determine if the
bus is equipped with a ramp.
STEP THREE
STEP THREE
When you arrive at the Bus stop/ Train station, have your Opal Card ready.
You will need to tap on as you enter the bus, railway, light rail or ferry.
To find out about where you can purchase your Opal Card go to:
Purchasing your Opal Card on page 9.
STEP FOUR
STEP FOUR
When the train is approaching you will need to stand behind the yellow
line. If you are catching a bus you will need to signal the driver, by raising
your hand to indicate you would like the bus to stop.
7
STEP FIVE
As you enter the bus you will need to tap
on with your opal card. See page 10 for
further info on tapping on and off with
your Opal Card. When you make your
way through the gate or turnstiles at the
railway station or onto the bus, you will
need to tap on.
When travelling on a bus you will need to push one of the buttons
located on the handle bars to let the driver know that you want to get off.
SWCT_brochure_PP01_08Aug08.indd 19 11
If you do not feel confident with pressing the stop button, you can let the
driver know your desired stop.
If you are not confident with your English skills, have someone write it
down in English before you leave home and show the driver.
STEP SIX
There is dedicated seating for the elderly and people with mobility issues.
If travelling by bus this is situated at the front of the bus. If boarding a
train the seating is situated on the level you enter on opposite sides to
the steps.
Stay seated until your bus/train has arrived at your destination. As you
exit the bus or railway station you will need to tap off with your opal card.
8Opal Cards
Travelling on Public Transport is now even easier with the Opal Card,
it is cashless and convenient. To travel to the city, suburbs or regional
areas, all you need is an Opal Card. Opal Cards are smartcard tickets
that you keep, reload with funds and re-use to pay for travel on Public
Transport.
There are different types of Opal Cards; Adult, Child/Youth, School,
Senior/Pensioner and Concession.
To obtain an Opal Card, you can apply for one online at
www.opal.com.au/ordercard or by calling 13 67 25 (13 OPAL).
You will need to make an intial payment on your Opal Card either at the
time of ordering or before you travel.
You can add funds to your Opal Card online or at an Opal Retailer or by
calling 13 67 25 (13 OPAL).
Prior to using your Opal Card for the first time, you will need to activate
it by calling 13 67 25 (13 OPAL).
Senior and Pensioner trips are capped at $2.50 per day. No matter how
many trips you make in the day.
You can also purchase Opal single trip tickets.
* Companion cards are available for people
with a disability who meet the criteria for
information phone 1800 893 044
www.companioncard.gov.au
9
8Tap on and off, everytime Whether you are travelling with an Opal Card or an Opal single trip ticket, always tap on and off when starting and finishing your journey. If you do not you are not travelling with a valid ticket and you could be fined. Opal Card not accepted Opal Card is not accepted on private bus tours such as: Sydney Explorer, Bondi Explorer and Manly Jetcat. A station access fee applies when using any airport stations – Green Square, Mascot, Domestic and International. 10
How to read your local bus
timetable
Timetables are split into weekday and weekends; they are then
split into morning and afternoon.
If the stop you want is not a major stop it may not appear on the
bus timetable. If this is the case you can call the bus company
and they will give you an estimated time of arrival.
Look for this symbol on the timetable, this will tell you if the
bus has wheelchair access.
Some bus companies offer a large print copy of their timetable,
ring and ask if one is available.
If you are having trouble reading your timetable you can phone
131500 transport information line and they can help plan your
journey.
Campbelltown to Kearns loop (clockwise)
Monday to Friday
map
ref Route Number 877 877 877 877 877 877
A Campbelltown Station Stand E – 10:02 11:02 12:02 13:02 13:52
B Macarthur Square – 10:09 11:09 12:09 13:09 13:59
Campbelltown train from City arrives 09:02 10:02 10:59 11:59 12:59 13:59
D Campbelltown Station west side Stand H 09:18 10:18 11:18 12:18 13:18 14:08
E Woodbine North Steyne Rd & Badgally Rd 09:20 10:20 11:20 12:20 13:20 14:10
F Claymore Shops Dobell Rd 09:26 10:26 11:26 12:26 13:26 14:16
G Eagle Vale Shops Feldspar Rd 09:33 10:33 11:33 12:33 13:33 14:23
H Eschol Park Epping Forest Dr & Chasselas Av 09:34 10:34 11:34 12:34 13:34 14:24
I Kearns Epping Forest Dr & Raby Rd 09:39 10:39 11:39 12:39 13:39 14:29
J St Andrews Raby Rd & Campbelltown Rd 09:44 10:44 11:44 12:44 13:44 14:34
K Woodbine Campbelltown Rd & Collaroy Rd 09:46 10:46 11:46 12:46 13:46 14:36
A Campbelltown Station 09:53 10:53 11:53 12:53 13:53 14:43
Campbelltown train to City departs 10:04 11:03 12:03 13:03 14:03 14:48
Saturday
map
refRoute Number 877 877 877 877 877 877 877 877 877
A Campbelltown Station Stand E 08:23 09:23 10:23 11:23 12:23 13:23 14:23 15:23 16:23
B Macarthur Square 11
08:30 09:30 10:30 11:30 12:30 13:30 14:30 15:30 16:30
Campbelltown train from City arrives 08:33 09:33 10:33 11:33 12:33 13:33 14:33 15:33 16:33Things to think about when
catching a BUS
When you are catching the local bus it is good to plan your trip in
advance, here are some things you should think about :
How to get to a bus stop? Do you know how to get to the
stop or do you need someone to show you? Phone the Travel
Training Project for help on 9426 8999
Reading a bus timetable. Do you know
where to get your local bus timetable
from? Do you know how to read the bus
timetable? If not you can phone the local
bus company or phone the Travel training
Project on 9426 8999
Bus times on the timetable are an estimated time of arrival so
make sure you are at the bus stop about 10 minutes prior to
the time it is due.
12If you are using a wheelchair or mobility aid you should
look for buses that have wheelchair access . This will
be displayed on the timetable, normally as a wheelchair
picture. If there is not a wheelchair accessible bus on
the service you can phone the bus company to discuss
getting one put on the service.
Make sure the return bus also has the Wheelchair symbol
.
What to do if the bus is late? It is always a good idea
to carry the phone number of the bus company with
you, that way if the bus is more than 15 minutes late you
can call them and ask if it has been
cancelled or just running late.
13Things to think about when
catching a TRAIN
When you are catching the train it’s good to plan your trip in advance.
Here are some things to think about before setting off on your journey.
How do you get to the train station? Do you need to get a lift or
catch the bus to the train station or is it in walking distance? Can
you safely make your own way there?
Electronic displays are at most train stations. Are you comfortable
with reading these or will you need assistance? Some stations will
have staff to help you.
When deciding on the best time to leave home take into account
time to walk to the station.
Make sure you know what time your return train is due to depart.
If you’re catching a bus after the train then make sure you plan for
the bus and train to meet up so you don’t have to wait a long time
at the bus stop.
If you need assistance when catching a train ring the Transport Info
Line on 131 500
14What to do if the train is running late
or cancelled. If the train is running
late or cancelled there will normally
be an announcement over the loud
speaker to advise you of the time of
the next train.
Sometimes there is track work
happening on the weekends. If this
is the case then a bus replacement
system will be in place, the train
station will have signs and staff to
direct you where to go to get the
bus. The bus will only stop at train
stations.
If using a wheelchair it is best to
phone the train station the day before
you travel. Not all stations have staff
on duty day and night and you will
need a staff member to assist with the
ramp. You can phone 131 500 and
they will give you the station phone
number.
15Things to think about when
catching the FERRY
When you are catching the ferry it’s good idea to plan
your trip in advance:
How do you get to a Wharf? Do you need to get
a lift or catch another form of transport or is it in
walking distance? Can you safely make your own
way there?
When deciding on the best time to leave the
house, take into account time to walk onto the
wharf. Sometimes the queues are long especially
at peak time.
You will need to tap on and off with your Opal
Card when travelling on Sydney Ferries
Make sure you wear sensible shoes as the deck of
the ferry might be slippery and wet.
Make sure you know what time your return ferry is
due to depart. If not phone 131 500.
If using a wheelchair it is best to phone ahead as
not all stops are manned and you may need a staff
member to assist you. If required phone 131 500.
16Example of journey planner by bus
What time do you need to be at your destination?
12:30 appointment
Where does the bus leave from?
Westfields
What time does the bus leave ?
11:45 am
What time does the bus arrive ?
12:15 am
What time do I need to leave home?
11:15am
Do I have enough time to walk to the desitination?
Yes
What bus number do I need?
Busabout 851
Do I need to make any transfers along the way?
No
Repeat the above steps for your return journey.
17Example of journey
planner by train
What time do you need to be at your
destination?
12:30 appointment
What time do I need to leave home?
10:15am
Where does the train leave from?
Campbelltown Station, Platform 2
What time does the train leave ?
10:45 am
What train line do I need?
East Hills line
Do I need to make any
transfers ?
No
Is there a lift or ramp at the
train stations I am using?
Yes
Repeat the above steps for
your return journey.
18Accessing Community Transport
You may need to become a client of your local community transport
provider to use the service.
Community transport provides door to door service. To find your
local community transport provider phone (02) 8265 6962, this
service can also provide information of other community services in
your area.
Go to Community Transport website www.cto.org.au click on the
area you live in to find contact details for your local Community
Transport Group.
Wheelchair accessible vehicle for hire
South West Community Transport has a self drive access project for out
of hours hire for eligible users. This vehicle can be hired on evenings and
weekends. Some vehicles are fitted with wheelchair ramps and restraints.
For more information Phone (02) 9426 8999.
Or visit the website
www.swct.com.au click on
Vehicles then look for Self drive
hire for terms and conditions.
19Taxi transport subsidy scheme The taxi transport subsidy scheme is a NSW Government Incentive providing taxi travel at a subsidised rate to residents who are unable to use other forms of public transport because of a permanent disability. Eligibility of an applicant depends on the extent or severity of the disability or mobility limitation. For more information you can phone 1800 623 724 or you can visit www.transport.nsw.gov.au click on concessions, then click on taxi transport subsidy scheme. Taxi travel Taxi travel is available for people who do not need assistance. Some taxi providers offer wheelchair accessible or mini vans which can seat more than 3 people. You can find your local provider by going to www.nswtaxi.org.au and click on bookings, you can then choose the area you live in which is in alphabetical order for all contact details. You will also be able to find your local taxi company in your phone book under transport. If you need to book a wheelchair accessible taxi Phone (02) 8332 0200. 20
Train Bus Ferry Light Rail
Travel Training
Project
South West Community Transport Travel Training
PO Box 5099, Minto NSW 2566
Phone: (02) 9426 8999
Email: traveltrainer@swct.com.au
Website: www.swct.com.au
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