Halls of Residence Information Booklet 2017 2018 - Bangor University
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2 Hello & Welcome Well done on choosing Bangor University, currently overall 3rd in the UK and top 5 Don’t forget the Halls’ in the UK for accommodation *. If you Team are here for are returning to us then welcome back. Whether you are a first year student or you. If you have any are returning to halls for another session, worries, concerns, we hope you have a great time in halls and that you get the most from your stay suggestions or just with us. We will always do our best to want to chat to us about accommodate you, keep you safe and make sure that you have no worries your hall’s experience, with your new home at university. we are here to listen Take your time to read through and here to help. this booklet, familiarise yourself with the content and your new home for the next year. Wishing you success this year and an enjoyable time in your Hall. The Halls’ Team * www.bangor.ac.uk/accommodation
WELCOME TO BANGOR HALLS We are committed to providing Ffriddoedd Village you with facilities that are safe and comfortable and offer value for money and to help you with any problems you might experience. In order to ensure your safety, it is compulsory for you to complete the on-line induction to the Halls. If you have not already completed this task please visit www.bangor.ac.uk/ myroom as soon as possible and before you move into your accommodation. The Halls’ Office will record all students who complete the module and will email those who fail to do so. St. Marys Village Garth Halls of Residence All we ask of you is that you follow the regulations in this booklet and that you show due consideration for your fellow students and to the local residents.
CONTENTS 4 p3 Welcome to Bangor Halls p5 The Halls Office p6 Residence Conditions p7-8 Residents’ Charter p9-10 Safety Induction & General Safety p11-12 Warden Support p13 The Campus Life Programme p14 Medical Matters p15 Payments & Insurance p16 Bangor University Security p17 Keys, Rooms, Guests & Water p18 Internet Access from your Halls of Residence p19 Mail Collection p20 Facilities p21 Maintenance p22 Room Issues and Complaints p23-24 Help p25 Bangor & Student Villages p28 Rules of Conduct p29 Target Response Times & Damage Charges p31 The Student Accommodation Code Some of this information is only relevant to students on the Bangor campus. Students in Wrexham should ask for guidance at their reception office. This booklet is a guide; please ensure that you have read and understood the residence conditions which form part of your contract. These can be found at www.bangor.ac.uk/ess1718 www.bangor.ac.uk/accommodation
THE HALLS OFFICES The Halls Offices at We can take payments, discuss room transfers, arrange meetings Ffriddoedd and St. (informal or formal) with the Mary’s can answer Warden Team and deal with any maintenance issues. all your questions about living in Halls at If you lose your room key or key card/ fob you should also call at either of the Bangor University. Halls Offices to obtain a replacement, for which there is a charge. When you agree to live in University accommodation you will be directed to read the Residence Conditions which may be found at: www.bangor.ac.uk/accommodation/essentials1718 The Residence Agreement and the Residence Conditions are very important and legally binding. A brief summary of them appears to the right but you should have read them in detail before accepting the Residence Agreement. The Halls Office - Ffriddoedd village
RESIDENCE CONDITIONS 6 Brief Summary of Residence Conditions 1. If you leave the University it does not mean that 12. Residents and their guests should your Residence Agreement is terminated. not bring illegal drugs, psychoactive substances, firearms or any 2. The Residence Agreement is legally binding and can weapon (even a replica) into the not normally be terminated. Please read Residence halls. The University will report Condition 5.3. If you are leaving the University any such incident to the Police. please call at the Halls Office BEFORE you leave bringing with you a copy of your ‘Withdrawal from 13. Residents should not cause any Studies’ form issued by Student Services. nuisance, harassment or persistent disturbance to others. Serious 3. Residents must read the notice on the wall of or persistent noise nuisance may their room regarding the contents of their room. lead to disciplinary action. Please advise us of any discrepancies or damages within 7 days of taking up occupancy. 14. Residents may not sublet their room to any other person and residents are 4. Residents must keep the room and the communal responsible for all their visitors and areas of the flat/corridor clean and tidy. their behaviour while on University 5. Residents must not damage the walls, doors, floor premises. The University appreciates covering or furniture in the room. Please do not use that some students will want to bring drawing pins, nails, hooks, adhesive tape etc. Please friends back to their accommodation use the notice boards for displaying notices or posters. who may wish to stay overnight. Residents will be charged for any damage that occurs Therefore we may allow occasionally and may be called to a disciplinary hearing. a family member or friend to share the 6. Residents must only use cooking equipment student’s room for a maximum of two in the kitchens not in their room. If any consecutive nights in any 7 day period. electrical equipment is over 12 months old it Residents should register their guests will require PAT testing before you arrive. names by going to www.bangor.ac.uk/ accommodation and completing the 7. Members of University staff or authorised contractors on line form before their guests arrive. are allowed into the rooms at reasonable times for the Guests must be over the age of 18. purpose of inspection, cleaning, maintenance or repair. 15. Residents are reminded that members 8. Residents must complete the compulsory of the Warden team and Security Halls Induction module to be found at team are members of University Staff www.bangor.ac.uk/accommodation/essentials1718. and in accordance with Residence 9. Residents must not burn candles, oil lamps or incense in Condition 2.10 their instructions must the halls, deep fry with oil or cause any other fire risk. be complied with at all times. Verbal abuse of staff will not be tolerated. 10. Smoking, including pipes, vaporizers and e-cigarettes, is not allowed in any University building or within 5 metres of any University building. 11. No animals are allowed in the Residences for full details please see except for assistance animals. www.bangor.ac.uk/accommodation/ essentials1718 www.bangor.ac.uk/accommodation
HALLS We aim to give students the best experience in their Halls by keeping them safe and supported and by promoting their participation and ownership of an equal and responsible communal society. Students’ experiences in their Halls are often the most important of their educational life. Creating a suitable environment for study, social opportunities and communal living supported by good pastoral care is crucial. Residents’ Charter This Residents’ charter sets out in general terms the services provided to you by the Halls of Residence. The Charter also defines your responsibilities and obligations both to the Halls of Residence and to your fellow residents. The Charter does not replace the Residence Conditions to which you must agree before taking up residence in a hall. The Residence Conditions may be found at: www.bangor.ac.uk/accommodation/essentials1718
8 Before you arrive at the University: • You will receive clear information • If your application is successful once you are regarding making an application offered accommodation you will be given clear to live in a hall of residence information on how to accept the offer including explaining the process involved and deadlines and a single pre-payment. the closing dates for applications • You will be given clear information regarding arrival and all costs involved. at the University and about your hall of residence. In the Halls of Residence During your period you can expect from us: of Residence we will • Access during the period of your contract to expect you to: clean, secure and safe living accommodation which conforms to or exceeds the UUK code of • Adhere to the Residence Conditions practice and current health and safety practice. and the University regulations. • A friendly service that will be equitable and • Have due consideration for other residents transparent and provide value for money. and not to cause undue disturbance. • An environment conducive to study free • Respect the rights and health and from unreasonable noise, discrimination, safety of other residents and staff. harassment or intimidation. • Exercise care in the safekeeping of key cards/ • Repairs and maintenance carried out fobs and entry codes at all time and report any efficiently and as swiftly as possible. loss to the halls staff as soon as possible. • Respect and privacy, giving adequate notice • Ensure prompt payment of all fees due. for non urgent maintenance work. • Maintain a reasonable level of hygiene • Access to assistance at all times from Halls and cleanliness in communal kitchens staff, security staff or the warden team. and bathrooms, and in your own study bedroom and shower room. • Pastoral care from the trained warden team • Remain responsible for your guests at all • Communal laundry facilities times and to register any overnight guests • Student lounges as detailed in the Residence Conditions. • Cleaning of communal areas under a • Conserve energy, respect the clearly defined Service Level Agreement environment and recycle responsibly. as detailed in the resident’s conditions. • Provision of a mail collection service with clearly displayed opening hours. • Access to a well defined complaints procedure Ken Griffith – see bangor.ac.uk/accommodation/essentials. Head of Residences www.bangor.ac.uk/accommodation
SAFETY INDUCTION & GENERAL SAFETY It is compulsory for you to Failure to complete complete the on line induction the module could result in disciplinary module before, or as soon as you action being taken. take up residence in the Hall. A record will be kept of all those This may be found at who complete the module. www.bangor.ac.uk/myroom This induction is additional to any other The induction will highlight some of the potential health and such information provided by your safety issues arising from living in Halls. This compulsory department. It is your responsibility to fully induction forms part of the University’s Health and Safety familiarise yourself with the remainder of Policy, which is reproduced in the Student Guide 2017-18. the University’s Health and Safety Policy. Fire Any student who breaks an alarm glass There have, unfortunately, been a number of to raise a false alarm or interferes incidences of fire in Halls of Residence. The in any way with the fire fighting primary cause has been through carelessness equipment, including alarms, smoke/ and/or negligence by residents eg unattended heat detectors, fire extinguishers cooking. The University treats all behaviour which etc. commits a criminal offence constitutes a fire risk, including tampering with fire equipment and fire doors, as a very serious and will be subject to University breach of University rules and regulations. Disciplinary Procedures, as well as being reported to the Police. Unattended cooking Please familiarise yourself with the can cause fires and regulations regarding Fire in section endanger life 2.10 of the Residence Conditions. Fire Alarm Fire Alarm Testing When an alarm is sounded, loud The fire alarm system will be checked warning sounds can be heard weekly. Notices are displayed indicating in all areas and you should the times and dates of tests. In these immediately leave the building circumstances, the fire alarms may following the “Evacuation sound for periods of up to 15 seconds Procedure” above. ALL students before being silenced and you need not and visitors must EVACUATE each evacuate the building. However, if the and every time the alarm sounds alarm continues to sound, you must regardless of circumstances. immediately evacuate the building.
10 Fire Precautions Fire Drills Your attention is drawn to the fire precautions, In the normal course of events two fire drills which are posted throughout the Halls. These are held each year in order to test evacuation should be read carefully and observed. You are procedures. You must always evacuate a advised to make a mental note of your nearest building in response to the continuous sounding fire exit and fire assembly point. To prevent of the fire alarms (see “Fire Alarm Testing” the unnecessary triggering of fire alarms or below). The fire drill will need to be repeated the spread of fire and/or smoke, you should if residents fail to evacuate the building within always ensure doors are closed and NEVER 3 minutes of the sounding of the fire alarm. wedged open. This includes bedroom, kitchen It is your responsibility to make sure you know and corridor doors. Cooking in rooms and the the location of the Fire Assembly Point for use of candles are strictly prohibited and may your accommodation (see Fire Notice posted lead to dismissal. Smoking is NOT permitted in in each individual student room). Anyone any University buildings, including bedrooms failing to evacuate a building when the alarm is or within 5 metres of any University Building. sounding may be subject to disciplinary action and/or fine (see Residence Condition 2.10). If you discover a fire: • Do not bring illegal drugs, or Immediately operate the legal highs into halls. nearest fire alarm. • Do not cover heat or smoke detectors. Evacuate the area immediately. • Do not smoke or use e-cigarettes within Evacuation Procedure 5 metres of any University building 1. If safe to do so, close all doors and • Do not burn candles, incense or oil lamps. windows of the room you are leaving. • Do not bring weapons into halls. This 2. Leave the building by the nearest safe exit. includes illegal knives, guns, replica 3. Do not use the lift. weapons, tazer guns, BB guns etc. 4. Do not stop to collect personal belongings. 5. Do not re-enter the building until instructed to do so by the Fire Service or a member of staff. Are e-cigarettes safe? 6. Proceed to the designated assembly Check out the link below to learn more about point and wait further instructions. e-cigarettes and the risks involved. 7. Fire escapes are only to be used in http://www.electricalsafetyfirst.org.uk/ the event of an emergency. guides-and-advice/electrical-items/ e-cigarettes/ It is a serious offence to cover any smoke or heat detector. This will result in a disciplinary hearing & you could be asked to leave the Hall permanently! www.bangor.ac.uk/accommodation
WARDENS AND SENIOR WARDENS Wherever you live on the How do wardens Bangor Campus you will resolve problems? have access to a Warden Now you have left home and are living independently, we consider you to be young adults Team who are responsible and therefore to behave as such. We would always for your welfare and encourage you to try and resolve a problem amongst yourselves first. You may want to speak for disciplinary matters to your warden for advice on how to do this - in within Halls. We are all our experience, the simplest and quickest way to resolve any issues is by talking to your flatmates. either students or staff If you’ve tried this and it hasn’t worked again members of the University you may wish to approach any one of us for advice and we will help mediate a discussion to living amongst you and establish the problem and agree a solution. If it are available to support is an issue concerning your whole flat, we may call a flat meeting; otherwise we can arrange a you at any time during smaller meeting between those involved. We your stay in Halls. will monitor the situation until things improve. If things still don’t work out, the Senior Wardens have the authority to pursue disciplinary What sorts of problems measures against any resident who is putting can wardens help with? the welfare or safety of other residents at risk; generally this would start with a warning but We are here to ensure students welfare within when appropriate the Senior Warden may issue the residences, which means we are here to help fines and in more serious cases remove the resolve any issues that may jeopardise that. This student from University accommodation. Ideally, might mean a noisy neighbour, messy flatmates, we would prefer for issues to be resolved before if you are homesick or not happy with your course, reaching this stage and, when handled properly, food thieves… or any other unexpected “surprise” they usually can be. As members of a community throughout the year. Anything you tell your we all have communal responsibilities. warden will be treated in the strictest confidence, so please don’t be afraid to approach us. The Warden Team
12 What can I expect from my wardens? • Wardens are a friendly and approachable bunch • Wardens have a vast range of experience in working and we would like you to feel like you can with students, We will treat any information you talk to us about any concerns you may have. share with us as strictly confidential. We will We encourage you to come to us for help and always provide you with the opportunity to tell your advice, especially if you’ve already tried to work version of events in any dispute or issue and we things out yourself first. You can come to us will always treat residents fairly and with respect. with any problem, issue or concern you have and if we don’t have the answer we will point • We like to resolve problems as swiftly as possible you in the direction of someone who does. so once all the facts have been established, you can rest assured we will be doing whatever • There is a warden on call 24 hours a day 7 days a necessary to find a solution. If we don’t know the week. We live in the Halls so are never hard to find. answer to something, we are very well-placed to find out or refer you to the right place. What do my wardens expect from me? • Please make yourself aware of the • Your flat is going to be your home for the next 10 months Residence Conditions (summary on page or so and YOU have a shared responsibility to keep it 8). We will not accept “I didn’t know….” clean, tidy and safe. We are here to help when things As an excuse when things go wrong. go wrong but it is your responsibility to make sure your home is a happy one. If you leave cooking unattended, • You will be sharing your flat with several you are not only risking your life but also the lives of your other students so please be considerate flatmates and neighbours. If you leave your corridor and respectful of their needs. Just because door open or your room unlocked you are jeopardising you don’t have lectures until lunchtime, the security of your flatmates and all your belongings. doesn’t mean they’re in the same position. We would like you to look out for each other at all times Some people have lectures before midday; and help create a happy community for us all to live in. some people like to study in their rooms; some people like to go to bed early. We • Occasionally, we may need you to accept that there want you all to have fun but not at the are some issues that we can’t help you resolve. When expense of others. We aim to balance the you share a flat/hall with several other people and needs of many different people and your live on a busy residential site, some problems are cooperation is vital for this to work. inevitable: the kitchen will rarely be pristine, there won’t very often be complete silence, you may not become best friends with the person next door to you and you probably won’t always get your own way. Sometimes we need to make the best of what we have Contact the Wardens and if you are willing to compromise on some things, If you need to contact a Warden in an we will be able to help you much more effectively. emergency please call our 24hr Security on 01248 382795 The Warden team hopes that you enjoy your time in Halls For non-emegencies you can email Wardens@bangor.ac.uk or and will help you live in a call 01248 382667 happy and safe community. www.bangor.ac.uk/accommodation
CAMPUS LIFE PROGRAMME Bangor University Campus The Programme Life Programme is run by The Campus Life Programme the Residential Life Team allows you to take a break from and Campus Life Crew, for your studies and the lecture theatre, meet new people and all residents of University participate in activities you Halls on the Bangor Campus already enjoy, or perhaps try your hand at something new! The Calendar The Campus Life calendar of events is known for its friendly competition between halls, so we want you to get involved, regardless of your skills or abilities and enhance the community spirit. We hold tournaments of sporting and non-sporting events each month and we’re always looking for new tournament ideas. Previous events have consisted of bake- offs, karaoke, dodge-ball, 5 a side, day trip and inter halls quizzes, to name a few. The great news is, it’s all FREE! Check out the Bangor Campus Life website or Facebook page for all our latest news. We look forward to seeing you.
MEDICAL MATTERS 14 Bodnant Medical Centre Appointments: 01248 364492 Local Surgery 8.00 am - 6.30 pm weekdays. You will have been advised in your Welcome Week diary to register with a local GP in Bangor. Please ensure that you confirm your Bangor address with your new doctor after your arrival. Bodnant Medical Centre To provide medical facilities not normally Menai Avenue available in general practice, the University Bangor has contracted with one local practice to LL57 2HH provide special services for students. Local Hospital If you need an ambulance, The local hospital is Ysbyty Gwynedd and this please call security on has an accident and emergency department. If you suffer an injury please ask security staff 01248 382795 so that they to call an ambulance. The Security officers will may direct the ambulance direct the ambulance to your room and advise the warden team of your situation. to your room and advise the warden team of your situation. Drug & Alcohol help Wales Drug and Alcohol Helpline Wales has a free and bilingual telephone drugs helpline providing Freephone: 0808 808 2234 a single point of contact for anyone Or text DAN to: 81066 wanting further information or help relating to drugs or alcohol. WWW.DAN247.ORG.UK Community Advice & Listening Line Mental Health Helpline for Wales 0800 132 737 www.choosewellwales.org.uk/home www.bangor.ac.uk/accommodation
PAYMENTS & INSURANCE Payments • All students will make a pre-payment when they accept their Residence Agreement. This is a prepayment of fees. IT IS NOT A REFUNDABLE DEPOSIT The full amount due to the University for your Hall Fees is shown on your Residence Agreement. • The balance of your hall fees (minus the pre-payment) may be paid in one lump sum on arrival or at Registration. Insurance • Alternatively you may choose to make The University has arranged contents insurance payment by using the epay system. for your possessions with Endsleigh Insurance and This is all explained in your Welcome the cost of this is included in your hall fees. Further Week diary which you will receive information and claim forms can be found at directly from the Academic Registry www.endsleigh.co.uk/reviewcover with the link to the E-payment. Please ensure that you note the level of cover • When you register with the University, if available and that you contact Endsleigh you have not already paid your hall fees, yourself if you require additional cover. you will be expected to have registered your details on the epay system. The University will always do its • If you wish to pay your hall fees in best to ensure that services meet one lump sum before registration student requirements. However you may call at the Halls Office occasionally external providers during opening hours. may be responsible for the lack of such services – e.g. power cuts or failure in the water supply – You may find more and in such circumstances information regarding the University can not be held payments including responsible. In addition Bangor University will not be responsible the dates your card for any delay in or failure of the payments will be ResNet or eduroam system collected at the due to any occurrence beyond the University’s control. finance office website
BANGOR UNIVERSITY SECURITY 16 Here at Bangor University we pride ourselves on our students being able to study and socialise in a safe environment. The safety of all staff is also of paramount importance in support of our students. We provide a security service that is available for advice and assistance 24 hours a day. Security Services Community police officer Security Services is responsible for all types The University is in the fortunate position of having of security arrangements and the provision its own community police officer, who can offer of expertise and advice which include: advice to students on safety and security issues. • The provision of a dedicated team of in-house staff who maintain a There is a police officer drop security presence on all residential in desk located in the Main accommodation sites; Arts University building. • A dedicated Central control room operating 24 hours a day, 365 days a year; Security staff are • Access control systems, trained to provide burglar alarms and CCTV; first aid. If you need • Out-of-hours access to students/visitors an ambulance or • Control of car parking on first aid call security. University Campuses If you have any security concerns, no matter how big or small please approach a security officer or contact us on: 01248 382795 or if using an internal phone: Ext 2795 Bangor University security working together with Students and staff for a safer campus. www.bangor.ac.uk/accommodation
ROOMS, GUESTS AND OTHER INFO Keys, Cards and Fobs Overnight Guests In some halls we have key cards or key Students are responsible for the behaviour of any guests fobs instead of a conventional key. Please they bring into the Halls whatever the time of day or remember that once you open your door night. Residents MUST notify their fellow residents/ with a key card it will then lock again when flatmates if they plan on having an overnight guest and if a closed. So if you pop to the kichen and fellow resident objects their feelings should be taken into don’t take your card you will be locked consideration. Residents should be particularly sensitive out of your room. It is not possible to put in female only or male only corridors when considering the door on the latch in these halls. inviting guests of the opposite sex to remain overnight. If your door opens with a key fob Residents must register their guests names you will need to use the fob to by going to www.bangor.ac.uk/myroom and actually lock the door as well. completing the on line form before their Please do not punch any holes in your key card to put it on a key ring since this guests arrive. Guests must be over 18. This will deactivate the card. Lanyards are privilege may be withdrawn if abused. provided by the Halls Office. There is a charge of £20 to replace a broken or lost card, fob or key and if you lose your key, Water Safety The University has an obligation to run the water in your en card or fob you should come to the Halls suite shower room or washbasin at least every 7 days to Office to purchase a replacement. ensure the prevention of the possible build up of bacteria. Please note that Security Staff can let you For this reason we need to know if you are leaving into your room if you are locked out. You your room at any time for a period of 7 days or should telephone 01248 382795 to request more. This is particularly likely at the Christmas and assistance or call at the Ffriddoedd or Easter semester breaks but may also be relevant if St Mary’s Security Lodge. For students you leave Bangor for an extended work placement whose contracts commence in September or return home if you are ill for instance. this service is free until 8th October inclusive. From 9th October you will be You should understand that your room will be charged £5.00 each time your room is accessed by Halls staff during the period of your opened for you by a member of Security absence to run the water for a 5 minute period. or a Warden. Students who move into Please log the expected date of your departure from Hall Halls at a later date will be allowed a 2 and the expected date of your return via the Halls website - week period of grace before charges are www.bangor.ac.uk/myroom applied to their accounts for lock outs. Residents will always be given documentation to remind them of this Room Transfers charge each time they are let into their Occasionally rooms will become vacant during the year if room and should call at the Halls Office students leave the University. to make the appropriate payment. • If you would like to be considered for a vacant room Residents are reminded that they should in another hall complete a room transfer request via lock their rooms whenever they leave the Halls website www.bangor.ac.uk/myroom. them, even for short periods of time. If • Please note that we can never guarantee that a it is necessary for a member of staff to suitable room will become available and we do enter a student rooms for any reason, not open the transfer list until at least 2 weeks e.g. for maintenance, then the room after the start of the session. The exact date will always be locked afterwards even will be available from the Halls Office. if the room was found to be open. • There will be a £25 charge for Room Transfers.
INTERNET ACCESS 18 All of our Halls on the Bangor campus have access to the eduroam wireless network and have a wired connection available called ResNet. To access either eduroam or ResNet you will need your Bangor University username and password. Your username will have been sent to you with your welcome letter when you If you do not know your username you will be given it when you accepted a place with us. You will register for your course or by also have been asked to retrieve telephoning the IT Services your password from Helpdesk on 01248 388111. www.bangor.ac.uk/signup. Connecting Further Information and Most computers will simply ask you for your Assistance username and password when connecting More in depth connection guides for specific to the eduroam wireless network. You can operating systems can be found at www.bangor. also download and install a setup program ac.uk/itservices/resnet and www.bangor.ac.uk. specifically for your computer system from itservices/wireless. Free antivirus software for www.bangor.ac.uk/itservices/wireless. University students and staff can also be found To connect to the wired ResNet service users at www.bangor.ac.uk/itservices/sophos. will need to configure their computers using IT support staff will be available to assist you, the guides at www.bangor.ac.uk/itservices/ should you have difficulty connecting to eduroam resnet/getconnected. If you have configured or ResNet. To request support, contact the IT your computer to use a fixed IP address or DNS helpdesk by telephoning 01248-388111, or servers you will need to change these settings visiting www.bangor.ac.uk/itservices/help. to automatically acquire addresses from our Please be ready to give a description of your servers. You will also need an RJ45 Cat5e patch problem and all your details including your hall lead to connect your computer to the network and room number, your username and a way socket. These will be available for purchase we can contact you, such as a mobile number. from the University should you need one. You will also need to agree to the University Acceptable Use Regulations. These prohibit, Free antivirus software for amongst other things, the sharing of copyright material and creating your own networks to University students and staff share our internet connection. Anyone found to can be found at be in breach of the AUR’s will be subject to the www.bangor.ac.uk/ University’s disciplinary procedures and may lose their internet access from their accommodation. itservices/sophos www.bangor.ac.uk/accommodation
MAIL COLLECTION & CANOLFAN BRAILSFORD Ffriddoedd and St. Mary’s Student Villages Mail may be collected at the Halls Office at your village. The timetable for mail distribution will be on display in the Halls Office. Garth Students should use their key fob to open their mail box. Canolfan Brailsford If you are a resident in halls on the Bangor Your gym membership Campus you are entitled to a student gym only will allow you to use the membership as part of your halls’ fees. facilities at either village – Your membership will last for the same time as double the incentive to get your term time accommodation contract. fit and stay active! Please note, you will need to present your student ID and register at Canolfan Brailsford before using the gym facilities.
FACILITIES 20 Student lounges There are student lounges Laundry available at Garth and both There are launderettes available student villages open from 8.00 for all residents in halls. Opening am – 11.00 pm which may also times are advertised on the be used for student events. doors of the launderettes. In addition outdoor barbecue areas have been designated on each site for use in the summer months. The computer hubs in Refuse Disposal and Recycling Alaw, Barlows and Garth are Residents are expected to empty the bedroom open 24hrs a day. St Marys’ bin into recycling bins in the kitchen. Residents village has 2 bookable kitchens available for group gatherings. in townhouses and studios will be expected to dispose of their own refuse in the outdoor bins and recycling facilities. All waste must be disposed of in the appropriate bins provided. Please wrap all broken glass, and any other sharps, in thick newspaper and dispose of separately by attaching a note marking the contents as “SHARP” and leaving in a safe position near to the waste bin. The University wishes to promote environmentally friendly refuse disposal and recycling bins are located in all kitchens. They are provided for the recycling of paper, food, glass, plastic, tins and cans. These bins must only be used for recycling waste; inappropriate use could result in the imposition of extra cleaning charges. Vehicle Parking Trains A vehicle parking permit is required to park in the University vehicle The station is a short walk from parks which are normally controlled 24 hours a day, Monday to all Halls of Residence. Tickets Friday. Applications for vehicle parking permits are dealt with by and timetables available from: the Property and Campus Services Department which is located http://www.nationalrail.co.uk/ in the Ffriddoedd Building on Victoria Drive. The office is open between the hours of 8.45am and 4.30pm, Monday to Friday. Buses Registered students who are either resident in University owned Local Bus timetables halls or who live outside the boundary of the City of Bangor are can be found at: eligible to apply for these parking permits. The permit however does not guarantee that a parking space will be available for http://www.traveline.cymru the permit holder. Non permit holders are liable to be fined. 0871 200 22 33 Further details, including the parking regulations, and details of when permits are available to purchase, can be found at www.bangor.ac.uk/eo/VehicleParking.php Parking is only permitted in desginated parking bays. Parking in prohibited red hatched areas may be subject to disciplinary action. www.bangor.ac.uk/accommodation
MAINTENANCE 5. If you break something in your residence you will need to pay for its repair. 6. Some repair jobs will be completed by Halls staff but others will be passed on to contractors to complete. This is so that all repairs are carried out by appropriately qualified staff. 7. The University will deal with faults on a priority basis and will carry out repairs as soon as reasonably practicable. The repair time will range from one hour to 4 weeks depending on how urgent it is. Maintenance 8. Don’t carry out repairs by yourself or engage contractors – it is Terms & Conditions impossible to check safety procedures or the quality of the work. 1. Damage and repairs should be reported online via 9. In reporting a fault you are giving www.bangor.ac.uk/myroom permission for staff to access the area where the fault has occurred. 2. Please call the halls office in any You are not normally given notice emergency situation - 01248 regarding the time and date of 382667. The office is open 9am – the repair. For all planned works 5pm weekdays only. Please call that you have not reported then security if it is an emergency at 7 days notice will be given. any other time - 01248 382795 10. You do not need to be in when the 3. In many cases damage may become contractor or staff member visits. worse if not reported promptly. Make sure you notify us of a fault that is 11. We are always happy to provide updates causing continued damage (e.g. on reported repairs. We monitor a water leak) or you may be held the performance of contractors and liable for any additional damage. appreciate any feedback you may have. 4. If you don’t let us know about a fault in your room (even a dent in the wall or stain on the flooring) For response times when you first move in, when we discover the damage you may be and Damage charges liable for the repair cost and you will please go to page 29 be charged an administrative fee.
ROOM ISSUES & COMPLAINTS 22 Overseas Electronics Your Room Adaptors for overseas electronics, Drawing pins, hooks, nails, sellotape, as well as ethernet cables for your double sided sticky buddies and stickers should NOT be put on walls, furniture or room can be purchased from the doors - You will be charged for any damage Ffriddoedd or St Mary’s shops. caused to your room or communal area. NON EU ADAPTORS WILL BE CONFISCATED Noise Complaints If you are affected by any unreasonable noise in Halls you should immediately report the matter to Security who may call a Warden as well to attend to the matter. Noise complaints will be dealt with in strictest confidence. You may also report noise issues by contacting either Halls Offices or the Security Lodges. Neighbours PAT Testing If you have any problems with your neighbours All electrical items and electrical adapters or with food theft for instance, you may speak to brought to University should be PAT tested if a Warden in the evenings and at the weekend or over 12 months old. This must be carried by a call at either Halls Office to speak to a member qualified electrician prior to your arrival. The of staff. Remember that if you wish to speak Halls Office will offer PAT testing surgeries to a Warden in the evening or weekend you in the first few weeks of each semester. should contact Security. You do not need to tell See our website & facebook for details the Security staff the nature of your concern. Complaint About Vacuum Cleaners Our Service Vacuum cleaners are not suitable for sucking up any spillages or liquids including vomit. You If you wish to make a complaint about our service will be charged for any appliances found to be the complaint procedure can be found at: damaged by liquid. www.bangor.ac.uk/accommodation and click on Essential 17 -18 www.bangor.ac.uk/accommodation
HELP My Room, Friends I’VE LOCKED MYSELF OUT OF MY ROOM Telephone or visit Security who will let you back into the room & Hall Mates MY COOKER / SHOWER / TOILET / CHAIR IS BROKEN I’VE LOST MY ROOM KEY/CARD/FOB Report on line: www.bangor.ac.uk/myroom Visit either Halls Offices to purchase 01248 382667 a new key/card/fob 9.00 a.m. – 5.00 p.m. weekdays only Call Security if it is an emergency at any other time I AM HAVING PROBLEMS WITH MY NEIGHBOURS Email the Head Warden at email@example.com I WANT TO CHANGE MY ROOM or call Security in the evening and weekend – Go on line: www.bangor.ac.uk/myroom 01248 382795 – and ask for a Warden to visit you I WANT MY FRIEND TO STAY OVERNIGHT. MY INTERNET CONNECTION OR MY Overnight guests are allowed to stay in your room COMPUTER IS NOT WORKING PROPERLY for a maximum of 2 consecutive nights in every 7. Call or email the helpdesk on 01248 Please consult your flatmates when inviting 388111 or firstname.lastname@example.org guests and you must register your guest by visiting: www.bangor.ac.uk/myroom Safety I NEED TO SEE A DOCTOR Loans, Payments If you have not registered with a particular practice and Fines THERE IS A FIRE IN THE BUILDING you may visit the MY LOAN HAS NOT I WANT TO TALK Bodnant Medical Centre COME THROUGH AND/ ABOUT MAKING A Raise the alarm in Menai Avenue for OR I NEED HELP WITH PAYMENT OR PAYING and vacate treatment. Please ask FINANCIAL MATTERS A FINE the building at Security or the Halls immediately Contact the Money Call, email or visit Office for directions advisor in Student either Halls Offices Support Services in email@example.com I NEED AN AMBULANCE OR FIRST AID Neuadd Rathbone 01248 382667 Call Security 01248 382795 – 01248 383637 Insurance & Proof of Address I NEED PROOF OF MY ADDRESS I WANT TO KNOW WHAT MY INSURANCE TO OPEN A BANK ACCOUNT/GET A COVER IS/I NEED TO MAKE A CLAIM ON THE MOBILE PHONE CONTRACT CONTENTS INSURANCE FOR MY ROOM. Go online at http://www.bangor.ac.uk/ar/main/ The block insurance policy is provided by Endsleigh. who can provide you with evidence of address. You should go to their website www.endsleigh.co.uk The Halls Office is not able to provide this service for further information and a claim form
24 I Need Help & Advice I’M BORED AND LONELY. I’VE BEEN CALLED I’D LIKE TO TALK TO I’M AN INTERNATIONAL WHERE CAN I FIND OUT TO A DISCIPLINARY SOMEONE ABOUT STUDENT, WHERE CAN I ABOUT ACTIVITIES? HEARING. WHERE MY WORRIES GET HELP AND ADVICE? Visit the Campus Life CAN I GET HELP Call Nightline - Visit the International webpage or Students’ AND ADVICE? the confidential Welfare Office in Union where you will You can contact the listening service Neuadd Rathbone find plenty of information Students’ Union 01248 362121 about clubs and societies 01248 388000 I WOULD LIKE TO GET COUNSELLING WHAT DO THE WARDENS DO? Email firstname.lastname@example.org Wardens can help with all welfare issues, or telephone 01248 388520 to make an appointment help you get to know your neighbours and visit your kitchen each week. Talk to a Warden if you need help and advice I’M WORRIED ABOUT MY MODULE Call Security on 01248 382795 if you CHOICES AND MY COURSE need to speak to a Warden. You do not Talk to your personal tutor in your school need to give Security any reason – they will call the Duty Warden for you I THINK I MIGHT WANT TO LEAVE UNIVERSITY Contact Student Services – I WOULD LIKE TO SEE A SENIOR WARDEN 01248 382032 – to make an appointment Call either halls office during office hours – to discuss you options. Do not leave the 01248 382667 – to make an appointment. University or the Halls of Residence without email@example.com speaking to Student Support Services Day to Day Life What About Next Year I DON’T KNOW WHERE TO I WANT TO WASH MY CLOTHES FIND MY SCHOOL/THE There is a laundrette facility STUDENTS’ UNION/MY ACCOMMODATION FOR NEXT YEAR on every residential site BANK/STUDENT RECORDS We will advertise when OFFICE/THE LIBRARY I NEED A CAR PARKING PERMIT applications are open for 2018- Ask at the Security Lodges 19 accommodation, it is likely to Go to the Estates Office above or the Halls Offices be around the 1st of December. Bar Uno on the Ffriddoedd village to purchase a permit I WANT TO CHECK MY MAIL I NEED TO STORE MY BELONGINGS Check page 19 which I’VE LOST MY UNIVERSITY DURING THE SUMMER will tell you where mail ID CARD Call at the Halls Offices where can be collected Go to the Deiniol Library to you will find leaflets from purchase a replacement various storage companies www.bangor.ac.uk/accommodation
Beaumaris 45 Llangefni A5 MENAI Craig Mair ST BRIDGE BR IDGE Ynys B54 20 HIGH S t Faelog i B5420 e n a M RD Holyhead T Pier E F AN TRE FO CYN RD GE S A5 DY Ocean Sciences BRID PACED Site CH STR APEL EET BANG AD t RO a i RD FO A5 t r EL T Ffriddoedd Shop S Bo V AI A Ce i Ffriddoedd Estates a MEN Office n Village e M 10 I 18 V D CT RIV 9 11 Menai Suspension OR E I Bridge 12 17 Bar 5 6 13 16 19 4 8 AD 3 RO 15 EAD Playing 7 14 Sports Hall YH H OL Fields Normal Site H 2 Brailsford Ground F Caffi Centre Halls Off A5 1 Mail Roo Brailsford Ground Floor - D Conference ED Y Bistro DDO Office RI FF D RD F FO Ra St Menai Bridge, BE L Treborth Sports Site, MO A55, Junction 9 NT RO Halls of Residence AD Places to eat & Drink 7 Sports and Leisure buildings 08 A4 Other University buildings Pontio A55, Junction 10
26 AD RO TH t A5 AR i ER G r a Swimming P Pool UP College Road Site JP Hall 20 GL D BBC Y A RO NN IRO Wales Neuadd A NA E Garth D ME Hen Goleg Rathbone Dean Street Site A D GOR The Management Centre RO Finance Office ALDI ST GE Main Arts/ HIG H DE LLE Café Teras AN CO S Unude io nts AD Marks & ST n ’ ST Brigantia RO Spencer UN T odnant Medical Pontio MO entre Bus Station Wheldon Memorial SE D NI Building Arch RIA L HIL Deiniol ST GL AN R A F ON DE Library PE L Morrisons IA IO Uno IN Cathedral DE Fron Halls: Heulog 1 Reichel Wardens House T 2 Reichel EE Floor - R fice & 3 Enlli ST Science Site ASDA 4 Peris GH om Academi HI 5 Alaw Students Union 6 Borth Nightclub Y 7 Elidir PT PO 8 Glyder / Security Lodge Ground floor Mail Room N 9 Cefn y Coed LÔ and Security 21 10 JMJ - Bryn Dinas 22 11 Tegfan ailway LIDL 23 12 Glaslyn tation 24 13 Llanddwyn 26 14 Adda 27 15 Idwal RO AD 25 26 St Mary’s 16 Braint ON Village 17 Ffraw RF 18 Crafnant NA 19 Gwynant ER CA 20 Neuadd Garth North 21 Bryn Eithin 22 St Mary’s Quad 23 Penmon 1/ 24 Cemlyn 4 mile 25 Cybi 0.5 kilometre 26 Ffordd Tudno © Mapping Company Ltd, 2015 27 Barlows
ME FA UE Canol y Ddinas/ Canolfan Meddygol Bodnant/ AV AI OD N EN City Centre Bodnant Medical Centre Neuaddau Preswyl/Halls of Residence RH Adeiladau eraill y Brifysgol/Other University buildings Swyddfa Undeb y Myfyrwyr/ Students Union Office Llefydd i fwyta ac yfed/Places to eat & drink JMJ Bryn Dinas HE Adeiladau Chwaraeon a Hamdden/ Sports and Leisure buildings RO AD Z OL VI CT BANGOR D Crafnant EA OR YH Cefn y Coed IA OL Tegfan A DR I /H Y IV E G YB K ER J Ffraw CA DD U OR L FF Q Glaslyn Bar A5 H Uno M Llanddwyn Ystafell Gyffredin Swyddfa Golchdy/ Braint Staff yn unig/ IVE Estadau/ Laundrette Golchdy/ Common Room Estates Staff only DR Ystafell Gyffredin Alaw Laundrette Office RIA Porthdy E Alaw Diogelwch/ Braint Gwynant Common Room N TO Security Lodge Siop P F VIC Peris Ffriddoedd I X Shop L Pont Menai, Borth W Glyder HEO Safle Chwaraeon Treborth, C Idwal A55, Cyffordd 9 / Menai Bridge, Enlli G Treborth Sports Site, Canol y A55, Junction 9 B V Ddinas/ S City Centre D A Elidir Llawr Gwaelod - Swyddfa T Neuaddau ac Ystafell Bost/ Meysydd Chwarae/ R Adda Ground Floor - Halls Office & Mail Room Playing Fields Canolfan Brailsford Centre Caffi Brailsford AD RO DD OE DD FRI F DD OR FF Gogledd/North Reichel Reichel Llawr Gwaelod - Swyddfa Wardens Cynadleddau House Ground Floor - Conference 1/8 milltir/mile Office 0.25 cilometr/kilometre © Mapping Company Ltd, 2015 Canol y Ddinas/ Canol y Ddinas/ City Centre City Centre N/ 087 ARFO D A4 C RN OA AE ON R BANGOR D F RD NAR FFO AER C A55, Cyffordd 10 Caernarfon Ystafell Gyffredin A55, Junction 10 Common Room Bryn Caernarfon Eithin LÔ N OB Golchdy P TY Laundrette Cwod Llawr gwaelod Swyddfa Santes Fair Neuaddau, Ystafell Bost a Diogelwch St Mary’s Quad Ground floor Halls Office, A5 & Llandygai Mail Room and Security Penmon Derbynfa Reception 2 1 3 Ystafell Ffitrwydd 4 Fitness Room 5 6 7 Ffordd Cemlyn Tudno Barlows Canolfannau cyfleusterau: 9 Bar caffi, golchdŷ, ceginau cymunedol, ystafelloedd cyfarfod, manau astudio Facilities hub: 10 Café bar, laundrette, communal kitchens, meeting rooms, study space Cybi Maes chwaraeon amlddefnydd Multi use games 11 area Neuaddau Preswyl/ Halls of Residence Adeiladau eraill y Brifysgol/ 12 Other University buildings Ffordd Tudno Llefydd i Fwyta/Places to eat Adeiladau Chwaraeon a Hamdden/ 13 Sports and Leisure buildings Gogledd/North 14 100 metr/metres Reproduced by Mapping Company Ltd, 2015
RULES OF CONDUCT FOR HALLS OF RESIDENCE 28 A. Introduction 1. The University seeks to provide students residing in its Halls with environments where individuals 2. As part of their duties, the Wardens Team and Halls staff may study and develop in a congenial atmosphere, are expected to ensure the and express themselves to the fullest extent that maintenance of good order in is compatible with the interests of others. Implicit their Halls. In this connection, in this is the requirement for all student residents there exist powers which may to conduct themselves at all times in a responsible need to be exercised from time and proper manner towards other residents. to time in the interests of the well-being of the community. B. Powers available to senior wardens 1. The Senior Wardens of Halls of Residence are formally designated as Disciplinary Officers of the University 2. Areview student may request a of the finding reached and, as such, are empowered by the Ordinance on or the penalty imposed by a Student Discipline to impose the following penalties: Senior Warden, by writing • a reprimand such as a verbal or written warning; to the Registrar within 7 • a fine not exceeding £100 for each days of the receipt of a letter breach of the regulations; from the Senior Warden indicating the outcome of his/ • a suspension of privileges for a period not her investigation. The letter exceeding twenty eight days such suspension may include exclusion from certain activities, should explain fully the reason buildings or the University Residential Campus; for requesting a review, and • a requirement to pay the costs appropriate documentary of any damage caused; evidence may be submitted. (Fuller details of disciplinary • or any or all of these procedures and of the Review process are contained in the Senior Wardens may impose such penalties Ordinance, which may be summarily or following a formal hearing at which obtained from the Registrar’s the student would have been required to attend by Office or may be read at the notification of a letter giving at least 5 days’ notice. Halls Office by arrangement.) C. Wardens 1. Each Warden has the authority to issue a warning to a student, whose 2. In the event of referral being made, the Warden concerned may recommend to the behaviour in Hall is considered Senior Warden that any or all of the penalties detrimental to the well-being of the specified in B.(1) above be imposed, but community, that the misconduct, or a subsequent endorsement or enforcement of repetition, will lead to the referral of a Warden’s recommendation shall be entirely the student to the Senior Warden. subject to the discretion of the Senior Warden. Bangor University August 2017 www.bangor.ac.uk/accommodation
TARGET RESPONSE TIMES The below table outlines the target times for Emergency repair work Repairs that require immediate temporary repair to prevent attending to reported serious health and safety risks and major consequential maintenance. In the case damage to the premises. of an ‘emergency’ the Urgent repair work immediate response Repair to rectify health and safety risks and secure/prevent may be a temporary minor consequential damage to the premises. fix, with the fault General repair work permanently repaired Repairs which are neither emergency nor urgent repairs as soon as possible. Emergency Urgent Permanent General repair work repair work repair work repair work Building fabric 2 hours 24 hours 5 Days 4 weeks Drainage 24 hours 48 hours 5 Days 4 weeks Fixtures and fittings 2 hours 24 hours 5 Days 4 weeks Floors and floor coverings 2 hours 6 hours 7 Days 1 week Decorative finishes n/a n/a 7 Days 4 weeks Heating, water system and 2 hours 24 hours 7 Days 1 week sanitary fittings Electrical installations 2 hours 24 hours 5 Days 4 weeks Fire and smoke alarms 2 hours 24 hours 5 Days 4 weeks Fire extinguishers 2Replaced hours within224 hours hours 2 Days 4 weeks Essential equipment n/a 48 hours n/a 1 week (e.g total failure of locks, cooker, fridge,bed) Other equipment 2Replaced hours within27hours days 2 Days 1 week Roads, paths, etc. 6 hours 1 day 5 Days 4 weeks External works 2 hours 6 hours 5 Days 4 weeks Passenger lifts 2 hours 24 hours n/a 28 Days
DAMAGE CHARGES 30 Damage Cost Damage Cost Additional cleaning £25.00 Fridge or Freezer £354.00 Angle poise Lamp £120.00 Hand basin £239.00 Bed Base £120.00 Hole in wall or ceiling (per sq. £85.00 metre) Bedside Cabinet £80.00 Ironing board £20.00 Blinds £35.00 Kettle £10.00 Book Shelves £65.00 Kitchen Bin replacement £80.00 Carpet and flooring £150.00 replacement Mattress £134.00 Clean Bedroom at end of £30.00 Microwave £65.00 tenancy if not left up to Minor wall damage (scratch/ £10.00 standard stain) per 5cm diameter Clean ensuite at end of £30.00 Mirror £12.00 tenancy if not left up to standard Room noticeboard £28.00 Computer Chair £63.00 Shower curtain replacement £12.00 Cooker including connection £350.00 Shower Door replacement £200.00 and removal Sofa £200.00 Curtain Replacement £100.00 Technician call-out fee for £80.00 Data Socket £30.00 negligent use of equipment Desk Chair £63.00 Toaster £27.00 Desk Lamp £15.00 Toilet £155.00 Desk TBA Toilet seat £20.00 Dining Chair £15.00 Vacuum cleaner £105.00 Dining Table top (only) £75.00 Wall repainting £100.00 Dining Table £110.00 Wardrobe £192.00 Disposal of large items £50.00 Wardrobe door £42.00 (eg TV/computer) Window re-glaze £175.00 Door Frame Repair £75.00 Door Lock £100.00 = Minimum charge Door noticeboard £15.00 Labour may also be charged in some Fire blanket £10.00 instances at a minimum of £25.00. Fire extinguisher (new) £75.00 Please note – this list is not exclusive and charges Fire extinguisher (refill) £35.00 may vary according to circumstances. www.bangor.ac.uk/accommodation
THE STUDENT ACCOMMODATION CODE A HEALTHY, SAFE ENVIRONMENT The Code makes sure that your accommodation is signed up to all necessary health and safety standards. Fire and utility rules Staff at your residence should be fully prepared for emergencies, such as fires and electrical faults, by The Student Accommodation Code has clearly displaying health and safety information, been designed to protect your rights to testing fire alarms and making sure fire exits are safe, good quality university and further clear. Heating, power, lighting and water should education college accommodation, all come as standard in your accommodation and drinkable water should be clearly marked. wherever you are studying, and to make sure you get the best out of your Fittings, furnishings and facilities Your room should be fitted with a bed, a mattress, time living in university or college a place to study, a chair, curtains/blinds, clothes residences. It outlines everything you storage and a rubbish bin. All kitchen, bedroom should expect from your university- and bathroom facilities should be in good working managed accommodation as well order and there should be enough showers and kitchen facilities for the number of students using as your responsibilities as tenants. them. Your university or college is also obliged Not all university and college to provide you with a place to collect mail. residences are covered by The Code – Security to find out which buildings are covered, You want to feel safe in your new home which is why all main entrances, individual rooms please visit www.TheSAC.org.uk and accessible windows must be securable. Someone’s bound to lose their keys at some point, The Code protects your rights to: so details of procedures for lost keys/access cards should be included in your welcome pack. • A healthy, safe environment • Timely repairs and maintenance Your role in staying safe As well as ensuring that your accommodation • A clean, pleasant living environment is signed up to all necessary health and safety • A formal, contractual relationship standards, The Code also outlines a few things with your landlord that you should do to help stay safe and secure. This includes making sure that you don’t leave • Access to health and wellbeing services downstairs windows open for intruders and • A living environment free from that you know where your nearest fire exit is. anti-social behaviour. The Student Accommodation Code A LIVING ENVIRONMENT FREE protects your rights to safe, good FROM ANTI-SOCIAL BEHAVIOUR quality university and further education No one likes anti-social behaviour, and your residence college accommodation. To find out should have procedures in place to help make sure everyone is treated with respect. more visit www.TheSAC.org.uk
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