Health Guide - VALCARTIER FAMILY CENTRE - CAFconnection.ca
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2018 VALCARTIER FAMILY CENTRE Health Guide
We all know how important our health is to our lives. The Quebec health system can seem
complex for newcomers. Following a growing demand for help and support in this process,
we have created this guide. It will be useful whether you are posted or releasing from the
Canadian Armed Forces.
Access to a family physician may be quite limited. This guide provides you with information
on how to find a family physician, as well as other gateways to the health care system (emer-
gency rooms, CLSCs, drop-in clinics). We recommend that you check the information as it is
subject to change.
Valcartier Family Centre
Building 93
PO Box 1000, Station Forces
Courcelette, Quebec, G0A 4Z0
418 844-6060
Toll Free: 1 877 844-6060
Fax: 418 844-3959
info@crfmv.com
www.CAFconnection.ca
© Valcartier Family Centre, 2017
This document was inspired by the Health Guide created by the MFRC Montreal Region.RAMQ (RÉGIE DE L’ASSURANCE Termination of the RAMQ waiting period
MALADIE DU QUÉBEC) for members of military families who are
RAMQ is a Quebec government agency posted
under the Ministry of Health and Social In response to a request from the Canadian
Services. Its mission is to administer the Armed Forces, please note that when a
public health and drug insurance plans member is assigned to another Canadian
as well as to inform the public, manage province or territory, his or her family
eligibility for individuals, remunerate health members (spouse and children) who have
professionals and ensure the secure flow of settlement status will become eligible for
information. It is also responsible for issuing public health care upon their arrival in
health insurance cards, which allow access their host province as they are now exempt
to public health care services. from the 90-day waiting period planned in
the regulations for the entire population.
How to get a health insurance card To demonstrate this situation, the family
Here is a link describing how to obtain a must provide the document issued by the
health insurance card: Canadian Armed Forces containing the
http://www.ramq.gouv.qc.ca/en/citizens/ assignment instructions (posting message).
health-insurance/registration/Pages/how-to-
register.aspx You will receive your card within 7 to 10
business days following the receipt of your
You must call RAMQ or visit one of their completed request. If you require health care
offices during office hours in order to obtain in the meantime, you can use the health care
a registration form. services covered by RAMQ by requesting a
registration confirmation. This can be done
By phone: in person at a RAMQ office or by phone.
Québec City: 418-646-4636
Elsewhere in Quebec: 1-800-561-9749
Quebec reception Desk
787, boulevard Lebourgneuf
Québec (Québec) G2J 1C3
The Régie’s reception desk is located in the
offices of Services Québec and the Société de
l’assurance automobile du Québec (SAAQ).
Photos for all persons age 14 or over can be
taken on site (fees will apply). In addition,
copies of original documents required for
each person’s registration can be made on
site.REGISTER WITH A FAMILY DOCTOR http://www.indexsante.ca/
To facilitate access to a family physician, (Website in French only. Certain health
there is a centralized waiting list: Québec resources are not covered.)
Family Doctor Finder. Simply complete the https://www.bonjour-sante.ca/
form online or by phone. Afterwards, your LandingPage/en.html
application will be evaluated and you will be (Note that this service may be charged)
contacted when a family doctor is assigned
to you. HOW DOES A DROP-IN MEDICAL
VISIT WORK?
It should be noted that the waiting period It is advisable to call the clinic where you
for the award of a family doctor can be wish to have a consultation in order to know
considerable. Family physicians are not their method of operation. For some clinics,
allocated on a first come, first served you have to call the day before at 8 pm or 9
basis, but rather on the basis of the level of pm to get an appointment, while others ask
vulnerability of patients. you to call the same day. In addition, some
clinics operate in the same way as emergency
To register online and to learn more about rooms, depending on the priority of the
the different ways to find a family doctor in consultation, meaning that a patient who
Quebec, consult the following link: comes after you could see the doctor before
http://sante.gouv.qc.ca/programmes-et- you.
mesures-daide/inscription-aupres-d-un-
medecin-de-famille/ CONSULTING THE EMERGENCY ROOM
Do you need to go to the emergency room?
To register for the Family Doctor Finder, call For help finding the emergency room with
1-844-666-2727 the shortest wait times, consult the following
link:
FIND A FAMILY DOCTOR BY https://www.ciusss-capitalenationale.gouv.
YOURSELF qc.ca/salle-durgence
You can also try looking for a family doctor (Website in French only)
yourself. You can call in medical clinics or
family medicine groups near you to see if For a list of emergency rooms in the Québec
they are accepting new patients. Here is City region, consult the following link:
where you will find their contact details: https://www.ciusss-capitalenationale.
http://sante.gouv.qc.ca/en/repertoire- gouv.qc.ca/nos-services/en-cas-durgence/
ressources/consultations-medicales-sans- urgence-lhopital (Website in French only)
rendez-vous/
Did you know? The cost of transport by
FIND A CLINIC NEAR YOU ambulance is not covered by the Régie
Here are some resources that can help you de l’assurance maladie du Québec. Please
find a medical clinic: contact Urgences santé for more information.
https://www.rvsq.gouv.qc.ca/en/public/ Also check with your insurer, you may be
Pages/home.aspx reimbursed for ambulance costs.
http://sante.gouv.qc.ca/en/repertoire- https://www.urgences-sante.qc.ca/
ressources/consultations-medicales-sans- information-au-public/combien-coute-un-
rendez-vous/ transport/ (Website in French only)COMPLEMENTARY RESOURCES Centre de prévention du suicide de Québec
24/7 Resources / Suicide Prevention Centre
1 866 APPELLE (277-3553)
Info-Santé 8-1-1 http://www.cpsquebec.ca/
If you are worried about your health and (Website in French only)
want a professional opinion from home, you
can contact Info-Santé by calling 8-1-1. A Direction de la protection de la jeunesse
nurse will be able to answer your questions, – Centre jeunesse de Québec / Youth
tell you if you need to see a doctor and refer protection services
you to the nearest point of service for you. 418 661-3700 or 1 800 463-4834
https://www.quebec.ca/en/health/finding- (to report a situation)
a-resource/consult-a-professional/info- http://www.centrejeunessedequebec.qc.ca/
sante-811/ (Website in French only)
Info-Social 8-1-1 Centre antipoison / Poison control centre
Psychosocial consultation available 24/7 1 800 463-5060
by phone. This service is available to http://www.ciusss-capitalenationale.gouv.
anyone needing information, intervention, qc.ca/nos-services/en-cas-durgence/centre-
guidance, a referral to appropriate resources antipoison-du-quebec
a professional opinion or advice regarding (Website in French only)
social services.
https://www.quebec.ca/en/health/finding- Canadian Forces Member Assistance
a-resource/consult-a-professional/info- Program / Veterans Affairs Canada
sante-811/ Assistance Service
1 800 268-7708
Centralised information and referral http://www.forces.gc.ca/en/caf-
service 2-1-1 community-support-services-map/member-
If you want to know what community assistance-program.page
resources are available to you in relation to
your physical or psychological condition, you Family Information Line (for the military
can contact 2-1-1. A facilitator can direct you community)
to the right resource. You can also consult the 1 800-866-4546
online search tool. https://www.cafconnection.ca/National/
http://www.211quebecregions.ca Stay-Connected/Family-Information-Line/
Connect-With-Us.aspx
Centre de crise
418 688-4240 ( Québec)
1 866 411-4240 ( Portneuf et Charlevoix)
http://centredecrise.com/
(Website in French only)PROFESSIONAL SERVICES Ordre des orthophonistes et audiologistes
You need to consult a health and social du Québec / Quebec Speach Therapists and
services professional? You can consult the Audiologists Association
directories of each of the professional orders 1 888 232-9123
to obtain the contact information of qualified www.ooaq.qc.ca (Website in French only)
professionals.
Association des pédiatres du Québec /
You can check with your insurance company, Quebec Pediatricians Association
some consultation fees from health 514 350-5127
professionals can be refunded! www.pediatres.ca/
(Website in French only)
Ordre des psychologues du Québec /
Quebec Psychologists Association Ordre des psychoéducateurs et
1 800 561-1223 psychoéducatrices du Québec / Quebec
http://www.ordrepsy.qc.ca/ Psychoeducators Association
(Website in French only) 1 877 913-6601
www.ordrepsed.qc.ca/
Ordre des travailleurs sociaux et des (Web site in French only)
thérapeutes conjugaux et familiaux du
Ordre des chiropraticiens du Québec /
Québec / Quebec Social Workers and
Quebec Chiropractors Association
Family and Couple’s Therapists Association
1 888 655-8540
1 888 731-9420
http://www.ordredeschiropraticiens.ca/en
http://www.otstcfq.org/
(Website in French only) INSURANCE
Here are the two insurance companies for the
Ordre des dentistes du Québec / Quebec
Public Service Health Care Plan:
Dentists Association
1 800 361-4887 Public Service Health Care Plan (Sun Life)
http://www.odq.qc.ca/Home/tabid/149/ 1 888 757-7427
language/en-US/Default.aspx http://www.pshcp.ca/
Association des orthodontistes du Québec / To download claim forms:
Quebec Orthodontists Association http://www.pshcp.ca/forms-and-
514 282-2756 documents.aspx
www.associationdesorthodontistes.com/
(Website in French only) Great West (Dental insurance only)
1 800 957-9777
Ordre des optométristes du Québec / https://www.greatwestlife.com/
Quebec Optometrists Association
1 888 499-0524 To download claim forms:
https://www.greatwestlife.com/you-and-
https://www.ooq.org
(Website in French only) your-family/forms/group-claim-forms/
standard-claims-forms/
Association des médecins psychiatres du We recommend that you consult your insurer
Québec / Quebec Psychiatrists Association for eligible expenses before committing to a
514 350-5128 health professional.
www.ampq.org/ (Website in French only)MINISTÈRE DE LA SANTÉ ET DES are supervised by the medical team in place.
SERVICES SOCIAUX DU QUÉBEC As with a GMF, you must be registered at
For more information about the Quebec the clinic to be able to see a doctor, with or
health care system, what resources are without an appointment.
available to you, facts concerning your health http://cqmf.qc.ca/clientele/orp/unites-
and the health of your loved ones, visit the medecine-familiale/ (Website in French only)
department’s website or the Portail Santé
mieux-être. A Centre intégré de santé et de services
http://www.msss.gouv.qc.ca/en/index.php sociaux (CISSS) or a Centre intégré
http://sante.gouv.qc.ca/en/ universitaire de santé et de services sociaux
(CIUSSS) is:
SOME TERMS EXPLAINED A regional body whose mandate is to
A family medicine group (GMF) is: provide community care and services to
A clinic that brings together doctors and the population of its territory. This range of
nurses who provide comprehensive health services ranges from prevention to end-of-
care monitoring. You must be registered at life care.
the clinic to access this service. To register,
you must apply directly to a GMF or fill out In general, the CIUSSS of the Capitale-
the Family Physician Access Form. Nationale offers its population the following
care and services:
A network clinic (or GMF-network) is: • Public health prevention and promotion
A GMF with an increased front-line service activities
offering for semi-urgent needs and simple • General and specialized medical care
urgent needs. In addition to the services • Psychosocial services
offered in GMFs, super clinics must offer • Current health services (immunization,
walk-in consultations, radiology and blood withdrawal, nursing)
sampling 7 days a week to patients who do • Adaptation, rehabilitation, reintegration
not have a family physician or are enrolled in and social integration services
another GMF. • Coaching and support to the entourage
http://sante.gouv.qc.ca/systeme-sante-en- http://www.ciusss-capitalenationale.gouv.
bref/groupe-de-medecine-de-famille-gmf/ qc.ca/propos-de-nous/portrait-du-ciusss-de-
(Website in French only) la-capitale-nationale
(Website in French only)
A family medicine unit (UMF) is:
A family medicine clinic associated with a
faculty of academic medicine and dedicated
primarily to the training of family medicine
residents in the context of primary care
and research in this field. In addition to its
teaching and research vocation, it offers
medical care and services and participates
in the development of the professional
discipline. You will most likely receive
medical care from resident doctors, whoYOU ARE EXPECTING A CHILD? YOU Clinique prénatale du Jeffery Hale - Saint
PLAN ON HAVING A CHILD? Brigid’s*
Hospitals specialised in obstetrics: 1250, chemin Sainte-Foy
Québec (Québec) G1S 2M6
Centre hospitalier de l’Université Laval 418 684-5333
(CHUL) * for English-speaking parents
2705, boulevard Laurier
Québec (Québec) G1V 4G2 BIRTH CENTRES (FOLLOW-UP AND
418 525-4444 DELIVERY WITH A MIDWIFE)
Maison de naissance de la Capitale-
Hôpital Saint-François d’Assise Nationale
10, rue de l’Espinay Centre de santé et services sociaux de la
Québec (Québec) G1L 3L5 Vieille-Capitale
418 525-4444 1280, 1re Avenue
Québec (Québec) G1L 3K9
For a virtual tour of these two hospitals 418 651-7453
obstetrics department:
https://www.chudequebec.ca/patient/me- Maison de naissance Mimosa
preparer-a-accoucher/preparation-prenatale. Centre intégré de santé et de services sociaux
aspx (Website in French only) Chaudière-Appalaches
182, rue Saint-Romuald
CLINICS OFFERING PREGNANCY Lévis (Québec) G6W 3G9
FOLLOW-UP 418 839-0205
We suggest you check with clinics in your
area even if you don’t have a family doctor. Download the guide From Tiny Tot to
Some doctors offer pregnancy follow-ups. Toddler:
In addition, you can contact the CHUL for https://www.inspq.qc.ca/en/tiny-tot
more information and access to a doctor to
monitor your pregnancy. The following is a
list of clinics that offer pregnancy follow-up.
Centre d’obstétrique et de gynécologie de
la Cité
4250, 1re Avenue, Galeries de Charlesbourg
Québec (Québec) G1H 2S5
418 654-0555
MAclinique Médicale Lebourgneuf
725, Boulevard Lebourgneuf
Québec, QC, G2J 0C4
418 626-1313QUÉBEC PARENTAL INSURANCE PLAN FAMILY ALLOWANCES
(QPIP) Child assistance payment (provincial
What is the Québec Parental Insurance Plan? allowances):
http://www.rrq.gouv.qc.ca/en/programmes/
Effective January 1, 2006, the Québec soutien_enfants/paiement/Pages/paiment.
Parental Insurance Plan (QPIP) is a concrete aspx
way for workers to better reconcile their
family and work responsibilities. It aims to Canada child benefit (federal allowances):
financially support new parents, encourage http://www.cra-arc.gc.ca/bnfts/ccb/menu-
them in their desire to have children and eng.html
support them in their willingness to devote
more time to their children in the first Does your child have special needs? You may
months of their lives. be eligible for additional financial assistance.
Please consult the eligibility criteria.
The QPIP provides benefits to all workers
(employees and self-employed) who take supplement for handicapped children
maternity, paternity, parental or adoption (provincial allowances);
leave. https://www.rrq.gouv.qc.ca/en/enfants/
enfant_handicape/supplement-enfant-
It replaces the maternity, parental and handicape/Pages/criteres_admissibilite.aspx
adoption benefits that were available to
new parents in Quebec under the federal Child disability benefit (Federal
employment insurance system. allowances):
https://www.canada.ca/en/revenue-
The QPIP is an income replacement plan: agency/services/child-family-benefits/child-
you must have earned income to qualify for disability-benefit.html
it.
1 888 610-7727
http://www.rqap.gouv.qc.ca/index_en.aspYOU WILL BE POSTED? RELEASED?
Here are some tips to facilitate this milestone:
☐ Ask for a copy of your medical record.
☐ Consider asking for medication
prescriptions or referrals to medical
specialists you will need before you find a
new family physician.
☐ If you do not intend to return to the area,
do not forget to tell your family doctor
to leave your place to someone who is
waiting.
☐ Discuss continuity of care with your
current physician.
☐ For released or releasing members,
contact your Veterans Affairs Canada
clinical care manager to learn about
available services or to apply for disability
benefits:
1 866 522-2122
☐ Check with your MFRC if there is a
health guide or program to facilitate
acces to health care.You can also read
