Household Goods Inbound Information - Logistics Readiness Center - Stuttgart Citizen
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UNCLASSIFIED//FOUO Household Goods Inbound Information Version Number one Logistics Readiness Center As of 07 05 2020 UNCLASSIFIED//FOUO
UNCLASSIFIED//FOUO
Transportation Office Information
Location: Bldg 2913 3rd Floor Panzer Kasern
Phone: DSN 596-3338, Commercial No 09641-70596-3338
Email: usarmy.badenwur.405-afsb.list.stuttgart-pppo@mail.mil
Office Hours
Mon, Tues, Wed & Fri, 0730 – 1600
Thur 1300-1600
Closed on US Holidays
Customer Service Rep 596-3338/ 2 of X DD MMM YY_V#
UNCLASSIFIED//FOUO
Delivery Information
COVID Protective Measures During Delivery
You are empowered to make decisions! Work with your chain of command
and transportation office to reschedule your pack-out or delivery if you are
not comfortable at any point of your move.
Moving companies are required to present the completed Transportation Service
Provider (TSP) Certification of Health Protection Protocols document to the
customer BEFORE beginning any work in a residence
Limit the number of family members in the residence to those needed to supervise
your move.
Wear cloth face coverings. Anyone in your home during your move, whether
on or off a military installation, should follow CDC guidelines on the use of
face coverings.
All moving companies have been directed to wear face coverings per CDC
guidelines while at your residence.
Routinely clean frequently touched surfaces. The movers must take all debris
away the date of delivery.
Moving companies will be equipped and prepared to clean surfaces they frequently
touched (they will seek your permission first).
Customer Service Rep 596-3338/ 3 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Delivery Information
Deliveries are only possible M-F 0730-2000/2100 (Peak Season)
You will be contacted that your HHG’s have arrived by email from
the Defense Personal Property (DPS) shipment management.
The email will have the local moving company contact
information, you will only need to contact them to set up delivery
Tips for the day of delivery:
There is one set rule ensure you know where your large furniture will be
placed. The movers are under no contractual agreement to move it once
placed.
No government storage available in Germany, please ensure your
apartment/home will accommodate your large furniture.
If you encounter any problems with the movers during the delivery please
call Quality Assurance assistance at DSN 596-3632 or 3528, Commercial
09641-70596-3632 or 3528.
The movers must take all debris away the date of delivery.
***Note**If you arrange for the movers to return for the debris please
annotate it on the customer survey before they leave your residence.
Customer Service Rep 596-3338/ 4 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Damage to Residence
Ensure that you do a complete walk through with the movers prior to any
furniture entering your home and after they complete delivery.
If the movers damage your off post residence you must contact the land
lord with the Moving Company’s information within 24 hours.
Ensure that the crew chief annotates the damages on the survey sheet.
If your government housing unit is damaged during your move in you will
need to follow the same procedures in addition you will need to contact
housing quality control inspectors within 24 hours.
Housing Quality Assurance
Inspectors
DSN Commercial No
596-2275 09641-70596-2275
596-3269
596-2573
Customer Service Rep 596-3338/ 5 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Storage in Transit (SIT)
When your property arrives in Germany you will be allowed 90 days storage in
transit (SIT) initially.
If you need to extend past the initial 90 days:
Military will need to bring or send a copy of your PCS orders to the
transportation office and we will prepare the document to extend your storage.
**Military if you will exceed 180 days SIT you will need to request an
exception to policy for additional SIT through the transportation office to your
respective branch HQ’s.
Civilians will need amended orders to extend your storage. Once amended
orders are received you will need to provide a copy to the transportation office.
We will prepared the document needed to extend your SIT.
If amended orders are not provided, the shipment will be converted to your
expense after the initial 90 days.
Customer Service Rep 596-3338/ 6 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Loss Damaged Personal Property
You must report loss/damage within 75 days of delivery in the Defense
Personal Property System (DPS) if you don’t have an account you will need
to create one in order to submit a claim. Once you notify the Carrier
through DPS that you are filing a claim you have 9 months after
delivery to complete the claim.
Contact your Military Claims Office for additional assistance if you are not
satisfied with the settlement. Stuttgart Law Center Client Services Desk,
at DSN: 421-4152 or Commercial: 0711-729-4152. You can also send an
email to: usarmy.stuttgart.21-tsc.mbx.slcla@mail.mil
Customer Service Rep 596-3338/ 7 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Customer Service Survey (CSS)
CSS is a web-based application that will allow YOU to rate the service and
performance received from the TSP and DoD during your move.
It’s highly recommended that you complete the online CSS
within 7 days of delivery in your DPS account customer page or
by calling the US Transportation Command Help Desk at 1-800-
462-2176, select option 1
Customer Service Rep 596-3338/ 8 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Privately Owned Vehicle (POV)
Your POV will be transported from a port in Germany
to Panzer Kaserne for pick up.
POV will need to be registered prior to picking up.
Please see below for information for where to pick up
your POV and to check the status:
Number Bldg Hours of Closed
Operation
431-2617 2931 Mon – Fri US &
0800 – 1600 German
Holidays
Customer Service Rep 596-3338/ 9 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Privately Owned Vehicle Claims
1. If you identify damage to your POV during the joint inspection, and
there is a dispute with the contractor about the damage, contact the
Contracting Office Representative at 431-2613 or Civ 0703115-2613 in the
event COR is not available please email him at paul.a.george.ln@mail.mil
for a appointment to discuss.
2. If you identify damage to your POV during the inspection, the
contractor may offer you a settlement. You are not required to
immediately accept it and instead you may seek a repair estimate from a
different source. You should then return with the estimate and resume
negotiations."
3. You are encouraged to reach a fair settlement with the contractor for
the damage to your POV.“
5. If you cannot reach a fair settlement with the contractor, you may file a
claim through the Military Claims Office process (contact the 21st TSC
Stuttgart Law Center at 421-4152 or Civ 0711729-4152.
Customer Service Rep 596-3338/ 10 of X DD MMM YY_V#UNCLASSIFIED//FOUO
Helpful Websites
Customer Service Survey (CSS)
https://move.mil/tutorials/customer-satisfaction-survey
Loss or Damage report instructions:
https://move.mil/tutorials/file-a-loss-%26-damage-report
File a claim instructions:
https://move.mil/tutorials/file-a-claim
Privately-Owned Vehicle (POV)
POV Tracking and Vehicle Processing Centers
http://www.pcsmypov.com
Customer Service Rep 596-3338/ 11 of X DD MMM YY_V#You can also read
