USING YOUR PAY-AS-YOU-GO ELECTRICITY CARD - making energy better
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USING YOUR
PAY-AS-YOU-GO
ELECTRICITY
CARD
ELECTRICITY PREPAYMENT CARD
making
energy better
Contents Welcome to SSE SSE Airtricity
Thank you for switching to SSE Airtricity
Welcome to SSE Airtricity 3 pay-as you-go electricity.
Getting Started 4 Simply pay as you go. Your pay-as-you-go
meter gives you all the information you
Prepayment Meter Buttons Explained 5 need to see how much electricity you use.
Top-ups 6 This card can only be used to buy electricity for your present address
Credit 8
METER NUMBER POSTCODE HOUSE NUMBER
AB12345A
Please leave this card for theBT2 7AF
If moving premises call SSE Airtricity on 1850 40 40 70
1
Using Electricity Wisely 9 new occupier
NT C
ARD
YME
If moving
If found house
please returncall
to: Airtricity at 0845 601 9093
Please leave this card for the new occupier REPA
ITY P
SSE Airtricity, Red Oak South
South County Business Park
TRIC
Useful information 10 If found pleaseDublin
Leopardstown, return 18,
to: Ireland
Airtricity Energy Supply (NI) Ltd.,
ELEC
inrggy better
2ud Floor, 83–85 Great Victoria Street,
k
Belfast BT2 7AF.
Contact information 11
a
m ene
Important information on your
pay-as-you-go meter
Keep your SSE Airtricity pay-as-you-go meter meter
card safe. This contains your unique meter number
which is linked to your pay-as-you-go meter only.
You’ll need your pay-as-you-go card or KeyPad
Premise Number to buy your electricity top-ups.
If you don’t use the correct pay-as-you-go card or
KeyPad Premise Number, you may end up paying for
someone else’s electricity.
If you don’t have the correct SSE Airtricity pay-as-you-
go card, please call our Customer Service team on
1850 40 40 70 and we can issue you with your unique
KeyPad Premise Number.
2 3Getting started Buttons Explained
When you buy a top-up you will be given a power code
Press this before entering power codes
(usually a 20 digit number)
Step 1: Press the button once. Press this after entering power codes
The message ‘Key Code’ will be displayed.
Credit in Euro value and days left
Step 2: Key in all digits of your power code. If you
enter a wrong digit press the button to Cost of previous day’s, week’s, month’s use and
go back. the last 12 months
Step 3: Once all 20-digits are entered press the
Unit rates and number of units used, current time
button #. The message sending will be
and date
displayed. After a few seconds one of the
following messages will be displayed: The last five power codes entered
Accepted: you will hear a ‘happy’ tone. Total money entered into meter
The top-up amount will appear,
followed by ‘Account’ and the Electricity being used presently in kilowatts
total credit on the meter and the cost per hour.
Rejected: you will hear a ‘sad’ tone Standing charge repayment rates per day if
followed by one of the fault applicable
messages below. If this happens
wait until the fault message Highest consumption 1) Point of highest
clears and start again from Step 1. consumption 2) time it happened 3) date it
happened
Duplicate: you have entered this power code
before and cannot use it again. Total units used
Incorrect: the power code has been keyed
Meter serial number, refund code details and
incorrectly or is for another property.
switch status (open/closed).
Error: you have missed a number or
entered the power code too slowly.
KB Lock: the power code has been entered
incorrectly five times in a row.
You’ll be locked out for 30 seconds
Wrong Tar: the price of electricity has
changed and you must enter the
special 40-digit power code – see
page 10, note on price changes.
CreditHI: you have too much credit on your
meter. Wait a few days and try again.
4 5Top-ups Top-ups
Buying top-ups Where can I buy SSE Airtricity top-ups?
You can buy electricity top-ups in any multiple from 1 You can top-up online at www.sseairtricity.com
110 to 1250. When you buy a top-up you will be
2 You can top-up at PayPoint. View and download the
given a power code (usually a 20 digit number)
list of approved PayPoint payment outlets online at:
www.paypoint.ie/locator.htm
3 You can also make payments at Payzone. You can
view and dowload the list of approved Payzone
payment outlets online at: www.payzone.ie/outlets
Please note that when you switch supplier, the
outlets you can use to buy top-ups may change from
the outlets you use with your current supplier. You can
visit the helpcentre at www.sseairtricity.com for full
AMOUNT payment options.
What should I do if I lose my power code?
• If you lose your power code before keying it into the
meter, you can ring our Customer Service team on
1850 40 40 70 and we will re-issue the power code
to you, free of charge.
POWER CODE
• Alternatively, you can visit your PayPoint or Payzone
agent who will re-issue you with your last receipt
free of charge.
Customer Service
1850 40 40 70
6 7Credit Using Electricity Wisely
Running out of credit? Your pay-as-you-go budget controller meter allows
you to check how much electricity you are using.
When your credit reduces to 15 you will hear a low
volume warning sound for two minutes. Press the zero Button 1: This tells you the value and number of
button to turn it off. The warning sound will be repeated days credit left, based on the last week’s usage.
every 30 minutes (but not between 5pm to 8am GMT) This is just a guide as you may use more or less
until a button is pressed. electricity week by week. REMEMBER when your
meter is first installed it will be one week before
Emergency Credit
this display is accurate.
When you turn the low-credit warning sound off you will
automatically get 110 emergency credit. If you have not Button 2: Pressing this several times tells you
turned the warning sound off your supply will switch off. how much electricity you used yesterday, last
Should this happen simply press the zero button and your week, last month and the last twelve months.
110 emergency credit will come on after a few seconds. Most meters store up to 13 months data.
Friendly Credit? Button 6: By pressing Button 6 twice, some
meters also display your consumption in
To give you enough time to buy a top-up, ‘friendly credit’ is
kilowatt hours and the cost per hour.
given automatically on:
Weekdays – if your emergency credit runs out after 5pm,
Monday to Thursday, the supply will stay on until 8am the
following day.
Weekends – if your emergency credit runs out after
5pm on a Friday, the supply will stay on until *8am
the following Monday.
Holidays – Friendly credit will not run out on the
following Public holidays (Jan 1, Mar 17, Dec 24, 25, 26,
31) and your supply will stay on until *8am the following
working day. *Please add 1 hour during Summer Time
Remember the next time you buy electricity, the amount
of emergency credit and friendly credit used will be
deducted from your balance.
Important information on standing charges
If you are away from your premises for a period of time,
standing charges and other charges will continue to
be deducted from your meter credit. You can check your
applicable standing charges on www.sseairtricity.com.
Please ensure you have enough credit on your meter at
all times.
8 9Useful Information Useful contact information
Moving Premises? SSE Airtricity
Remember not to top-up more than you need when you By phone: 1850 40 40 70
are making arrangements to move premises. This will We are open Monday to Friday from
avoid unused credit being left on your meter. 9am to 5pm.
Contact our team at payasyougo@sseairtricity.com These calls will be charged at local rates
to facilitate the transfer of the device to your new from any landline in the Republic of
premises. Ireland, calls made from mobile phones
will cost more.
What happens when the electricity
price changes? By email: You can send an email to:
payasyougo@sseairtricity.com
Power codes usually have 20-digits. However when you
buy a top-up after a change in electricity prices you will By post Alternatively you can contact us by post:
be given a special 40 or 60-digit power code. This will Customer Service
credit your meter with your top-up amount plus SSE Airtricity
update it with the new price details. Red Oak South
South County Business Park
What if I have previous arrears on Leopardstown
my account? Dublin 18
If you have any arrears, a percentage of each top-up Ireland
you buy goes towards reducing the arrears until they
By fax: You also have the option to contact us by
are cleared. We will send you a statement of your
fax: 1850 923 440
arrears every four months until this is cleared. You will
also receive an annual statement, which will show the Emergency: If you have any problems with supply you
amount of energy you have used and the amount of should contact ESB Networks on
credit you have bought. 1850 372999
10 11ROI.PPM.1.2014
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