IDC Keynote The Future of Work: From Hierarchical to Empathic Leadership - Marc Dowd, Principal, Leadership Advisory Europe, IDC - IDC CIO HUB
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IDC Keynote
The Future of Work:
From Hierarchical to Empathic Leadership
Marc Dowd, Principal, Leadership Advisory Europe, IDC
© IDC
Focus on the Next Normal
“The new normal is what will be
defined by management as we
look over the next hill”
CIO, Transportation Industry
© IDC, 2020 2
The Next Normal
In
2021
30% 38% 47%
of the workforce of organizations of organizations
Will encourage more working Will add or expand work from
Will be working from home from home and adjust IT home to
spending to support it HR policy
Source: IDC, Future of Work: Moving from Business Continuity to Business Resiliency, #US46643120 © IDC, 2020 3
Permanent Work From Home
…will allow some of its workforce to continue working
from home indefinitely if they choose.
Jack Dorsey, CEO
“... the notion of putting 7,000 people in a building may be a thing
of the past.”
Jes Staley, CEO
The bank would need “much less real estate” in the future.
James Gorman, CEO
Source: IDC, Future of Work: Moving from Business Continuity to Business Resiliency, #US46643120 © IDC, 2020 4
Increased Investments in Remote Work
The Next Normal
Investments in secure
remote work
environments
Source: COVID-19 IMPACT ON IT SPENDING Survey (Survey conducted during 7th May to 14th May period), IDC, May, 2020
“Due to COVID-19 and the need for new technology and changes to the working model of some organizations, for which of the following
technology investments do you think demand will change, and in which direction?” n =882 global technology leaders © IDC, 2020 5
Hierarchical Leadership and Rigid Organizations
Source: IDC, From Hierarchical to Empathic Leadership: Enabling the Future of Work, #US46702020 © IDC, 2020 6
Changes to management style
A European study from April 2020 found that over 90% of companies
had introduced additional employee performance
monitoring measures .
© IDC, 2020 7
The Next Normal embodies the Digital Era
The Industrial Era The Digital Era
▪ Data sparse ▪ Too much information
▪ Decisions quicker than data ▪ Communications are across a
▪ Trouble communicating network
“How to get enough information" “How to make sense and act on the flood of
information"
© IDC, 2020 8
Focus on the management and incentives
…a shift from controlling and incenting
specific actions to expressing and
conveying a desired outcome, then
connecting people to that outcome such
that they actively engage in its pursuit.
© IDC, 2020 9
Cultivate Product Oriented Talent
Guided and inspired by
compelling leadership
Product Customer
thinker Focus
System
Curious
thinker
Entrepre-
neurial
The Product-Focused IT Organization: Redesign IT for Success in Digital Transformation, Doc #US43598118 © IDC, 2020 10Focus on the management and incentives
CIOs don't have the luxury of hiring a
totally new roster of people with "the right
stuff," so they will have to be creative in
using a mix of hiring, mentoring and
training, contractors, and partners to create
the needed mix of staff.
© IDC, 2020 11Agile, resilient, digital organisations
New agile organizational models constantly The product-driven
evolves with no fixed structure
business model
requires the creation
of new agile
structures that can be
reshuffled as needed
Accelerate IT's Project to Product Management Transition: A Financial Management Toolkit, Doc #US44684619 © IDC, 2020 12IDC advises executives to:
Start with the end goal in-
mind and reverse engineer Promote an agile culture
Clearly express and Set clear behavioural
reinforce goals change expectations and
concrete metrics
© IDC, 2020 13Thank you
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