Incident Command Update May 2021 - Patrick Scott Chief Operating Officer Executive Lead Incident Command

Agenda
 Item

 10

         Incident Command Update
                  May 2021
                     Patrick Scott
               Chief Operating Officer
          Executive Lead Incident Command

COVID 19 National Context

•   Road map milestones currently being met

•   Pressure on Acutes reducing

•   Incident response level nationally now at level 3. Trust and
    system responding accordingly in reducing further incident
    response measures

•   Important we maintain gains of incident response as we
    transition out of pandemic

COVID 19 Local Context
• Inpatient Services continue to experience significant pressure, although no
  confirmed cases across our inpatient estate

• Requirement to provide trajectories to achieve zero out of area placements

• Significant pressure on growing number of community services in terms of
  numbers and complexity

• Improving staffing position in specialist childrens services (0-19)

• Strong engagement with system partners around pressures

• Planning underway for reset work w/c 7th June

COVID 19 Vaccination Centres
•   Lynfield Mount Hospital Hub due to close at end of May

•   Jacobs Well continues to increase their bookings will all
    available slots booked

•   Old Bradford College reopened 13th May and has been quality
    assured by NHSE/I for the delivery of Pfizer vaccine

•   Currently cohorts 1-10 being vaccinated with follow up letters
    being provided to those who have not taken up the vaccine in
    line with Joint Committee on Vaccination and Immunisation
    Guidance

• New guidance on the use of Astra Zeneca issued on the 7th May
  advising no 1st vaccinations for under 40 years, Pfizer vaccine
  has been offered for staff and NBS cancelled all appointments for
  under 40 years advising discussion with GP prior to vaccination

• National Guidance, patient information leaflets and
  communications produced

• Development of band 3 support worker roles using for vaccination
  and drawing up vaccines with Old Bradford College, continued
  risks of ongoing availability of qualified vaccinators

Jacobs Well (Vacc1)

Responding to emerging themes: (summary of key comments to date
i.e. includes March data - FFT)

 • 4th Pod within Jacobs Well installed
 • Hearing loops purchased for the centre
 • Leaflets in Braille available
 • Marshalling now delivered by Bradford volunteering service at Jacobs
   Well and St Johns ambulance at Old Bradford College

Friends and Family Data
April 2021

                                   Responses      Overall Score        Overall Score
 COVID Vaccination Site              Apr 21    % Very Good or Good   % Very Poor or poor

     Lynfield Mount                     97           100%                   0%

       Jacobs Well                     662           100%                   0%

    Bradford College                    13           98.97%                 0%*

* 1 result given as ‘Neither good nor poor’

Emerging themes…
                              Positive                                                             Negative
                              We Care                                                               We Care
- staff knowledgeable, skilled and friendly                          - lack of privacy when giving confidential/ personal information

- plenty of information and advice given for post vaccination care   - concerns about not being offered to wait 15 mins in the buildings
                                                                     afterwards in case of side affects
- very professional

                             We Listen                                                             We Listen
- staff explained things clearly and were compassionate              - the noise levels are too high

- good communication

                             We Deliver                                                           We Deliver
- clean environment                                                  - lack of clear directions about entrance/ exit of sites

- no waiting times, minimal queues                                   - people are chasing up information about second jab as they are
                                                                     not hearing anything about booking next one in
- nearby parking is valued                                           - lack of knowledge about car park availability

Responding to emerging themes: (summary of key comments to date
i.e. includes March data)

 • Screens have been reviewed within the centre to manage the privacy within
   each station – screens procured were not suitable, being re-ordered.
 • Purchasing hearing loops for the centre – hearing loops on order, checking
   on delay in supply.
 • Leaflets have been ordered in Braille - now in place
 • Parking is directed on the booking system to use NCP car park, it is not
   officially offered at Jacobs Well. Marshals direct the traffic outside and
   inside of the site, parking is at NCP car park and disabled access is available
   on site – remarks about parking down, parking info on national booking site
   being updated.