INNOVATIVE APPROACHES TO NCEA 2019 - Inspire, Learn, Grow - The Learning Place
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Inspire, Learn, Grow INNOVATIVE APPROACHES TO NCEA 2019
CONTENT Tēnā koutou 2 Kia ora katoa Welcome to the 2019 The Learning Place Prospectus. We have named this year’s prospectus Innovative Approaches to NCEA, a departure from our Vocational Pathways title in the past. Overwhelmingly feedback from industry, schools, par- ents and students supports the attainment of life skills, vocational skills and soft skills for our young people as they enter employment. 70% of school leavers do not go directly go on to tertiary training. The need for employment readiness is essential for a successful transition to the workforce. Our range of courses provide tangible opportunities for students to be ready for work alongside the attainment of credits that contribute to the completion of NCEA levels. A means to be able to measure the abilities of your students that is not always covered by the curriculum. The Learning Place continues to lead in the delivery of quality learning opportu- nities in accessible formats to more than 400 schools across the country. Whether delivery at your school, at one of our venues across New Zealand or on our on- line platform there are opportunities for all students to achieve successful out- comes to assist their pathway into tertiary education or employment. We have some amazing stories from our past students who have achieved NCEA and gone onto secure employment as a result of a strong CV that features skills acquired from our courses. We welcome the opportunity to share with you an innovative approach to the attainment of NCEA for your students in 2019. Tena koutou Nga mihi Piet van de Klundert Director
OUR PEOPLE 3
DIRECTOR Piet van de Klundert ACADEMIC MANAGER Erin Thomson
Piet van de Klundert - Director - (B.A., B. Manage- Erin Thomson – Academic Manager - (B.A., B.Tch
ment and Innovation, Adult Learn Dip, member of Sec)
the Institute of Directors) Erin has worked in education for the last 11 years,
Piet has worked across the not for profit and for as a secondary school teacher, short course trainer
profit sector in senior management and leadership and Academic Manager. She has worked with a
roles. He is committed to positive change in the wide range of students in an array of different
education sector and has extensive experience learning environments, this experience is used
working with at risk youth. Piet provides gover- to inform The Learning Place kaiako, whom Erin
nance and management oversight for The Learning is responsible for. Erin is also responsible for all
Place with his fantastic team and still gets to enjoy compliance and quality assurance for The Learning
training when he can. Place and manages the Academic team.
INFORMATION MANAGER Lori Bulger ACADEMIC SUPPORT Juliane Tautz
Lori Bulger – Information Manager Juliane Tautz – Online Development and Academic
Lori has extensive experience in the Office Support (B.A., Dip. Bus Man, Cert Adult Tech and
management sector. She provides an orderly Tertiary Ed). Juliane comes from a background in
and systematic approach to managing the huge hospitality, as a fully qualified Chef. With a passion
amounts of information that come through The for education she has immersed herself in both
Learning Place daily. Lori is the friendly voice at the training and online learning. Juliane, when not in
end of the phone, who also organises the trainers front of a group of ākonga , develops all online
and their travel details, delivery of resources and learning materials and assessments, as well as pro-
manages the accounts department. viding student and Kaiako support. Alongside this
role Juliane completes pre and post moderation
and all data analysis for the academic department.
SECONDARY LIASON Roxanne Rothman ONLINE CO-ORDINATOR Ricky Sumpter
Roxanne Rothman – Secondary Schools Liaison Richard Sumpter – Online Co-ordinator
(B.tech.dip Somatology, Cert. Marketing) Ricky has extensive experience in the hospitality
Roxanne began education career as a national industry, as both an owner operator and an award
manager for a skin care college in South Africa. winning Barista. Traditionally Ricky is found in the
She has continued her education journey with The office as our online coordinator but he also fills in
Learning Place, as the online coordinator, before as Kaiako if the situation arises, bringing his knowl-
becoming the Secondary School Liaison. Roxanne edge of hospitality and espresso expertise.
communicates with secondary schools throughout
the country, promoting vocational short courses.
Alongside her marketing role Roxanne is one of our
fabulous Kaiako.
KAIAKO James Frood KAIAKO Kowhai Wilkie
James Frood - Kaiako (Cert Adult Learning Kowhai Wilkie - Kaiako (B.A., Cert Eng. Lit.)
Teaching) Kowhai has worked in a vast range of hospitality
James is the longest serving kaiako for The Learn- establishments before moving to work in the edu-
ing Place. He has endless hospitality knowledge cation sector. She began working for the Ministry
and more recently he has begun facilitating of Education, in the far North and has transferred
coaching courses, based off his own experiences her facilitation skills to her training with The
coaching Rugby. James travels from one end of Learning Place. Kowhai can be found throughout
the country to the other on a weekly basis sharing the country delivering any one of our many short
his knowledge with your ākonga. courses.
CONTENTS 4
Content 1 3 Hospitality Skills
• Barista
4 Overview • Advanced Barista
• Security
7 Leadership Skills
• Event Management
• Coaching
• Bar Tending
• Leadership
• Food Safety
• Communication
• Table Service
9 Life Skills
1 8 Online Courses
• Interview Skills
• Hotel Services (new)
• Team Work
• Health & Safety
• Life Skills
• Office Executive
• Resilience
• Fine Dining Service
1 2 Customer Service • Cafe Service
• Advanced Customer • Food Safety
Service
• Customer Service Star 2 3 Individual Unit Standards
OV E RV I E W 5
The Learning Place Ltd is a NZQA registered and accredited training provider. We deliver voca-
tional courses, aligned with Vocational Pathway unit standards, into over 400 secondary schools
across New Zealand. We also deliver a number of industry aligned compliance courses both
face to face and online.
We are a close knit team with a strong kaupapa of equal opportunities in education and em-
ployment. We have a commitment to education, Te Tiriti O Waitangi and celebrating the diver-
sity of our learners.
Courses
All of the courses we deliver to schools have NZQA unit standards
attached to them aligned with Vocational Pathways credits.
We can deliver in schools or from one of our network of venues
across the country.
When you have less than 14 students to sign up for a course check
our regular emails to you advertising the courses running in your
area. You can either email the schools team in the office to make a
booking or you can use our booking software, which allows you to
book your students with ease.
When you have 14 or more students we can deliver a course at your
school. There are no additional charges for this option, and often
this is a good way to get around the extra arrangements such as
transport to and from a venue (We are able to book a venue off site
if you do not have the space to host the course at school).
Students have the opportunity to resit units that they may not be-
come competent in straight away. We have a streamlined process in
place to ensure success.
OVERVIEW 6
Our Kaiako
We have a combination of full time and part time kaiako that bring a wealth of industry
experience and teaching skills to their roles.
Our Kaiako are either secondary school trained teachers, tertiary provider trainers or
industry experts. The Learning Place brings in external contractors from time to time to
provide specialist training knowledge and delivery. All external contractors are experts
in their field of delivery and share our love of working with young people.
They are chosen for their passion for sharing their skills and knowledge with our young
people. We are committed to ongoing professional development for all of our people.
The Vocational Pathways provide
Vocational Pathways new ways to achieve NCEA Levels
1, 2 and 3 and develop pathways
that progress to further study, train-
ing and employment. The Vocation-
al Pathways provide a framework
for students to show how their
learning and achieve-ment is valued
in the workplace by aligning learn-
ing to the skills needed for each
particular industry.
The six Vocational Pathways are:
P Primary Industries
S Services Industries
S&C Social & Community Services
M&T Manufacturing & Technology
C& I Construction & Infrastructure
C Creative Industries
As you read through the prospectus you will see colours indicating which strand/s the
particular unit standards on the course are linked to.
LEADERSHIP SKILLS 7
Our leadership and communication courses are designed
to encourage students to speak up and realise confidence
and self esteem within themselves. Each course is fully
interactive and highly engaging. Students need to be
prepared for intensive and often challenging work.
Duration Cost
COACHING 3 Three Days $350 + GST
More than 145,000 secondary school students in New Zealand play sport and behind these
students are great coaches. More often than not the coaches are secondary students them-
selves. Our coaching course is perfect for students who are interested in or currently coach-
ing a sports team. On the course students will learn the skills needed to effectively coach
a sports team and how to plan a training session for maximum results. What better way to
recognise students who are already doing the hard work, than with a course that develops
their skills as well as gaining unit standard credits.
22771 Plan a beginner level coaching
L3 C4
session for sport participants
22768 Conduct and review a beginner
L3 C6
level coaching session
20673 Demonstrate knowledge of
L3 C5
injury prevention and risk and injury
management in sport or recreation
LEADERSHIP SKILLS 8
LEADERSHIP
Duration Cost
2 Two Days $250 + GST
Using videos, role plays and group discussion this intensive
two day course builds the capacity of students wanting to
develop self esteem and leadership skills. Perfect for school
leaders, those students in work already or students needing
to come out of their shell.
1312 Give oral instructions in the
L3 C3
workplace
24874 Demonstrate knowledge of
L3 C4
performance management
9705 Give and respond to feedback on
L3 C3
performance
COMMUNICATION 2
Duration
Two Days
Cost
$250 + GST
An inspirational course, ‘Communication’ explores the
importance and application of communication in formal
situations. Developed for students entering the workforce or
tertiary studies. Activities include presenting ideas in front of
others and communicating meanings and intent in practical
situations such as work places.
11097 Listen actively to gain informa-
L3 C3
tion in an interactive situation
1307 Speak to a known audience in a
L3 C3
predictable situation
9694 Demonstrate and apply knowledge of
L3 C4
the communication process theory
LIFE SKILLS 9
Employability skills are the skills or capabilities that are needed for work.
These include behaviours, attitudes, beliefs and personal qualities such as
self-management and resilience. New Zealand and international employers
tell us these skills are essential for getting and keeping a job. Below are
courses that support the skills identified on the New Zealand Employability
skills framework.
Duration Cost
INTRODUCTION TO INTERVIEW SKILLS 1 One Day $150 + GST
One of the most important skills is having the ability to interview well. Too often we hear
of students having excellent academic results, but interviewing for jobs and tertiary cours-
es and other areas of life is where the real challenge lies. The introduction to interview
skills course takes students through the process of planning for an interview, conducting
that interview and reflecting on the interview process.
l two
A Leve o
ie w u nit is als
Interv le ase see
1296 Interview in informal situation
L3 C3 availab
le - p
ividual
Unit
the Ind ta b le for
rd s
Standa on.
formati
more in
LIFE SKILLS 10
TEAM WORK 2
Duration
Two Days
Cost
$250 + GST
A two day, 10-credit course, that teaches students the key skills
involved in working in a team. Often moving into the work-
place or interacting with unfamiliar groups can be daunting and
challenging. Teamwork explores the dynamics of participating
in a team like a workplace or with a group of unfamiliar people.
This interactive and fully engaging course challenges students
to get out of their comfort zone and participate in a positive
manner in a team environment.
27563 Describe teams and team
L3 C4
leadership
9681 Contribute within a team or group
L3 C3
which has an objective
1296 Interview in informal situation
L3 C3LIFE SKILLS 1111
LIFE Duration Cost
2 Two Days $250 + GST
As we all know, at a certain point our students are going to face the reality of having
to be independent. Teaching a range of life skills that are essential to facilitate inde-
pendence is the purpose of this amazing two day course.
12349 Demonstrate knowledge of
L2 C3
time management
28094 Produce a balanced household budget
L2 C3
and adjust the budget to reflect
changing financial circumstances
12354 Describe legal implications of living
L2 C4
in rented accommodation and
means to prevent or resolve related
problems
RESILIENCE
Duration Cost
2 Two Days $250 + GST
Taking on board your advice, we present this course. Too often we hear from you
that students lack the ability to be resilient when facing life’s challenges, disappoint-
ments and change. By no means a cure all Resilience introduces students to ways of
coping with lifes many stresses.
12355 Describe strategies for manag-
L2 C3
ing stress
7124 Demonstrate knowledge of one-to-one
L2 C2
negotiation
1299 Be assertive in a range of specified
L2 C4
situationsCUSTOMER SERVICE SKILLS 1122
ADVANCED CUSTOMER SERVICE STAR P
Duration Cost S
3 Three Days $350 + GST
This intensive three-day course is perfect for students who aspire to a career in cus-
tomer service or retail. Made up of 11 Level Three credits, this course covers com-
munication processes, active listening, and retail and distribution skills through tutor
led delivery and an individual student project.
11815 Answer customer enquiries on the tele-
L3 C3
phone in a wide range of contexts
11818 Demonstrate and apply product and/or
L3 C2
service knowledge
11831 Apply skills and qualities of a salesper-
L3 C6
son in a retail or distribution environ-
ment
Duration Cost
CUSTOMER SERVICE STAR 2 Two Days $250 + GST
This is an essential course for all students hoping to, or currently working in customer service roles. This
two-day course gives students an introduction to the basic principles of customer service, in any work
environment that has a customer service interface.
Students will learn telephone and communication skills, and how to describe and provide positive cus-
tomer service interactions through a combination of role play and written work.
57 Provide customer service
L2 C2
11941 Establish and maintain positive customer
L2 C2
service interactions in a retail environment
28295 Demonstrate knowledge of serving
L2 C5
customers in a retail environmentHOSPITALITY SKILLS 1133
Hospitality is a fantastic early, or ongoing, career of jobs in the industry there are
a range of transferable skills students can learn to take into other careers. Our hos-
pitality courses are delivered by industry experts and provide core skills and define
expectations for starting work in this exciting sector.
BARISTA Duration Cost
2 Two Days $250 + GST
S
Our mobile espresso units bring the training to your school or one
of our venues.
An introduction to foundation barista skills and the history of coffee,
in this course students will learn how to use a commercial espresso
machine and standard industry techniques.
17284 Demonstrate knowledge of
L3 C3
coffee origin and production
17285 Demonstrate knowledge of commer-
L2 C4
cial espresso equipment and prepare
espresso beverages under supervision
ADVANCED BARISTA 2
Duration
Two Days
Cost
$250 + GST S
On this two-day Advanced Barista course students will gain a com-
prehensive knowledge of espresso machine skills. The course will
cover creating a wide range of espresso beverages, to an accept-
able industry standard. This course is perfect for students who have
completed introductory Barista courses or have had prior experi-
ence working on espresso machines.
17288 Prepare and present espresso
L3 C5
beverages for serviceHOSPITALITY SKILLS 1144
SECURITY 2
Duration
Three Days
Cost
$350 + GST
S S&C
An exciting two-day course that is the perfect taster for students wishing to enter the Defence or Police
force after school, or would like to obtain employment in the security industry. This is the required man-
da-tory training for the security industry and a great way for students to obtain credits at the same time.
27364 Demonstrate knowledge of the security industry in the
L2 C4
pre-employment context
27360 Demonstrate knowledge of managing conflict situations in
L2 C4
a security context
27361 Manage conflict situations in a security context
L3 C4HOSPITALITY SKILLS 1155
Duration Cost
EVENT MANAGEMENT 3 Three Days $350 + GST
This exciting three-day course requires students to work in a hands-on environment, organizing a small
recreation event. Students work in teams, and with a small budget they organize the event from its initial
concept, through to menus, equipment and hosting. The culmination of the course is students hosting,
friends, family and invited guests.
15190 Develop and implement a work team plan
L4 C10
21414 Plan and run a recreation activity
L3 C4
This can be completed around a school formal, career day or other school
event- meaning it can be run as a two day course with the event taking
place outside of the course, at a later date. Please contact our office for
more information.HOSPITALITY SKILLS 1166
Duration Cost S
BAR TENDING 2 Two Days $250 + GST
An exciting two-day course that prepares students for a position as staff in a range of hos-
pitality establishments. The course begins with a unit standard around responsible drinking
environments and practices, followed by critical knowledge around serving alcoholic and
non-alcoholic beverages. Students also have the opportunity to make and create mocktails.
THERE IS NO ALCOHOL INVOLVED ON THIS COURSE. By the end of the two days stu-
dents will have an in-depth knowledge for the hospitality industry.
14420 Demonstrate knowledge of alcoholic and
L3 C3
non-alcoholic beverages
4645 Demonstrate knowledge of maintaining a responsible
L3 C2
drinking environment as a server in a licensed prem-
ises
21057 Prepare, construct and garnish mocktails for the hos-
L1 C2
pitality industryHOSPITALITY SKILLS 1177
FOOD SAFETY 1
Duration
One Days
Cost
$150 + GST S
Often a work place requirement, 167 is a practical course that
is intended for students wishing to or currently working in food
businesses. Students will learn how to maintain effective per-
sonal hygiene and work in a safe manner with food.
167 Practice food safety methods in a
L2 C4
food business under supervision
Duration Cost
TA B L E S E R V I C E 2 Two Days $250 + GST
S
An exciting two-day course that prepares students for a position as wait staff in
a range of hospitality establishments. By the end of the two days students will
have an in-depth knowledge of menu types, food service styles, preparing areas
for service and how to provide excellent table service.
14431 Demonstrate knowledge of food
service styles and menu types in the L2 C3
hospitality industry
14434 Prepare and clear areas for table service
L2 C3
in a commercial hospitality environment
14436 Provide table service in a commercial
L2 C4
hospitality environmentONLINE
1188
Our online courses are a fantastic way for students to gain credits in their chosen
pathway. Our incredible learning platform is entertaining, easy to use and easy to
access. Students can log in and out as they please and we can provide updates on
student progress for you. All students have access to our 0800 number for help.
Most courses align with work placements, making them a perfect fit for Gateway
students.
Online learning encourages digital literacy and reinforces the learning of those
countless hours on social media!!!!!
Feedback has been extremely positive since our online schools courses were
released.
“Great service and constant support from the team.
Looking forward to working with you again.”
We have had over three years perfecting our online pedagogy and are confident
that students will be able to learn independently, be engaged and achieve success.ONLINE 1199
Whether working in boutique accommodation or a hotel, staff that succeed are those that
have an eye for detail and the ability to attend to customers in a range of different aspects
of the business. Our online Hotel Services course provides students with the professional
skills they need to do just this. Students work through three unit standards on the online
learning platform, covering reception services, servicing of guest rooms, and restaurant
food services. Students are then required to attend a 10-day work placement, where their
practical assessment is completed alongside a workplace mentor.
New 2019
HOTEL SERVICES Cost
$150 + GST
122 Provide office reception services
L3 C5
ILL
NTS W
STUDE WORK
D A
N E E LEAST
OF AT
MENT HE
PLACE S TO MEET T INIT
14454 Service guest rooms for a commercial 10 DAY NTS OF THIS
L3 C5 EM E
REQUIR STANDARD
hospitality establishment us to d
iscuss
se contact the practical
- plea n ts o f n
uireme e chose
the req t, to ensure th
ss m e n it a b le
asse ce is su
workpla
27940 Provide cafe table service in a hospitality
establishment
L3 C5
The outcomes of US 27940 are applicable to
restaurant service in a hotel.ONLINE 20
The two Unit Standards 497 and 17593 are essential for students going into work-
places. Students will need access to school health & safety policies, if not com-
pleting practical components in the workplace.
LEVEL 1-HEALTH & SAFETY
Cost
$50 + GST
497 Demonstrate knowledge of workplace
L1 C3 P C& I M&T
health & safety requirements
LEVEL 2-HEALTH & SAFETY
Cost
$50 + GST
ILL
NTS W
STUDE WORK
A
NEED F FOR
IGN OF
ICAL S
PRACT HIS UNIT
17593 Demonstrate knowledge of workplace
L2 C4 P C& I
T
us to d
iscuss
contact the practical
health & safety regulations - please nts o f
uireme ment.
the req assess
LEVEL 3-HEALTH & SAFETY Cost
$150 + GST
REQUIRES L2 LITERACY
29315 Describe the role and functions of the
L3 C2
Health and Safety Representative in a
New Zealand workplaceONLINE 21
Administration is part of all industries and this online course provides
students with the professional skills they need in any office. The three
unit standards cover reception services, use of telecommunication
and record management systems. Students are required to attend a
10-day work placement, where a practical assessment will be com-
pleted.
OFFICE EXECUTIVE Cost
$150 + GST
122 Provide office reception services
L3 C5
123 Use office information, copying, and telecommunication L3 C5
systems
125 Demonstrate knowledge of record management systems
L3 C5
within an organisation
ILL
NTS W
STUDE WORK
A
NEED LEAST
OF AT
Individual units available please
MENT HE
PLACE S TO MEET T INIT
10 DAY NTS OF THIS
contact the office.
E M E
REQUIR STANDARD
iscuss
us to d
a se contact the practical
- ple n ts o f n
uirem e e chose
the req t, to ensure th
e ss m en su it a b le
ass ce is
workplaONLINE 22
FINE DINING SERVICE Cost
$200 + GST
ILL
NTS W
STUDE WORK
D A
N E E LEAST
OF AT
MENT HE
PLACE S TO MEET T INIT
10 DAY NTS OF THIS
EM E
REQUIR STANDARD
26308 Provide restaurant service in
L3 C20 us to d
iscuss
contact the practical
a hospitality establishment - please n ts o f n
uireme e chose
the req t, to ensure th
m e n it a b le
assess ce is su
workpla
FOOD SAFETY Cost
$75 + GST
27955 Apply food safety practices in a food
L3 C5
related business
CAFÉ SERVICE Cost
$150 + GST
ALSO AVAILABLE FACE TO FACE
27940 Provide café table service in a
L3 C5 ILL
NTS W
hospitality establishment STUDE WORK
D A
N E E LEAST
OF AT
MENT HE
PLACE S TO MEET T INIT
10 DAY NTS OF THIS
EM E
REQUIR STANDARD
iscuss
27955 Apply food safety practices in a food
L3 C5 us to d
contact the practical
- please ts o f n
related business uireme
n
the req t, to ensure th
e chose
ss m e n it a b le
asse ce is su
workpla
14441 Provide café counter service in a
L3 C5
hospitality establishmentINDIVIDUAL UNIT STANDARDS 23
A lot of our courses are tailored to a school’s specific needs or areas of focus. Below
is a range of courses that are popular with schools. Each one can either be delivered
as a stand alone course or combined with other units to create a course that specifi-
cally meets your students’ needs.
Please call or email us to discuss your student’s specific needs.
# Title Level Credits
Individual unit Standards
9677 Participate in a team or group which has an objective 2 3
7123 Apply a problem solving method to a problem 2 3
7124 Demonstrate knowledge of one to one negotiation 2 2
548 Demonstrate knowledge of management of alcohol and other drugs 1 3
497 Demonstrate knowledge of workplace health and safety regulations 1 3
17593 Demonstrate knowledge of workplace health and safety requirements 2 4
1978 Identify and describe basic employment rights and responsibilities, and 1 3
sources of information and assistance
1979 Describe an employment relationship and the application of 2 3
employment law to that relationship
377 Demonstrate knowledge of diversity in the workplace 2 2
4252 Produce a personal targeted resume 2 2
28145 Interact with customers in a service delivery context 2 2
168 Demonstrate knowledge of food contamination hazards ad control 3 4
methods used in a food business
20666 Demonstrate a basic knowledge of contamination hazards and control 2 2
methods used in a food business0800 800 415 / 03 477 7770
The Learning Place Ltd, PO Box 5789, Dunedin
bookings@thelearningplace.co.nz
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