PROSPECTUS 2020 - Industry Training Solutions
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2020 PROSPECTUS NZQA REGISTERED, CATEGORY ONE, PROVIDER #7837
Poppy Clapperton Customer Head Office
Managing Director Service Team Level 1, 515 Main Street
P: 06 356 2736 0800 464 487 Palmerston North, 4410
M: 021 529 669 schools@its.ac.nz
0800 476 779 www.its.ac.nz/schools Palmerston North Campus
poppy@its.ac.nz Level 1, 515 Main Street
Palmerston North, 4410
Waikato Campus
Level 1, 153 Victoria Street
Hamilton, 3204
Established in 2001, we set out on
a mission. Our mission was simple:
deliver quality training.
A word from Poppy Other Products Seaside Sally’s
It’s 2020 already and what a blast we are having at ITS! ITS are committed to the continued development and We have a range of Gateway packages and individual units Seaside Sally’s is a unique, simulated workplace model
We are buzzing with the number of schools throughout upskilling of our tutors, which contributes to our success. available to order by correspondence, so your students created in 2015 by Poppy and the staff at ITS for use in
Aotearoa who have trusted us with their students’ learning With our unique style of “hands-on” teaching, students can can enhance their learning at school by working on extra teaching popular topics and unit standards. Seaside
journeys. quickly gain practical skills and knowledge they need to unit standards at their own pace. These products were Sally’s is a café, retail outlet and adventure park based on
grow their kete. embraced by schools in 2019 from Kaitaia to Bluff and are a the “Island of St de Pier”. It is used for all our hospitality
We are excited about the huge range of unit standards great option to consider. Full details about these packages and retail assessments where practical assessment in
and courses you can now choose to study. We work hard Through manaakitanga and whanaungatanga, we gather and individual units are available on our website. a simulated workplace is required. It is also used as a
to balance your needs, the needs of your students AND the people, raise them up and embrace them as they join context for many other units we deliver.
employers. ITS can cater for a great range of abilities the ITS waka which traverses some amazing learning As well as coming to you to deliver any of the courses
and are proud of the outcomes and achievements of our journeys and transforms lives. in this prospectus, we also run a selection of our most Seaside Sally’s has a full staff manual, including workplace
learners. popular courses on a regular basis. These are open to all policies and procedures, and a full set of props. With a
We pride ourselves on being a proactive and adaptable schools and are available for you to book in students on an stage set and props to create the workplace environment,
Since 2001, ITS has worked closely in the corporate world training organisation. I invite you to contact me to discuss individual basis - so if you only have one or two students students can get into their new roles and act out the skills
with schools and employers around the country. Since your needs for 2020 and beyond. interested in a particular course, this is a great option they are studying. Their learning becomes real rather
2016 we have been committed to meeting employers’ to have up your sleeve. We’ve had great feedback from than imagined. In fact, we make Sally’s so believable that
needs with soft skills training. We continue to research Ngā mihi students who have attended these courses, they really sometimes students are not quite sure if the Island of St de
the needs of employers in our changing world and the enjoy meeting new people and having the opportunity to Pier is real or not ...
Poppy
knowledge we gain through this, shapes the training we mix with students from other schools.
offer. This includes a Life and Communication Skills section
which will help students prepare for work with employers in
the future.
CONTENTS
7 15
LIFE AND TEAMWORK
I N G
COMMUNICATION
LEAR N
SKILLS
8 Toolkit for Study, Work and Life 17 Teamwork
9 Interview Skills 17 Team Barbecue
9 Plan your Future
9 Manage Stress and Develop
Resilience
10 Introduction to Employment
10 Tutuki
11 X Factor Plus – Level 2
12 Leadership 101
12 Drug and Alcohol Awareness
13 Hāpai
13 X Factor Plus – Level 3
96% 97% 98%
19 23 27
LOGISTICS, CUSTOMER COFFEE
DISTRIBUTION & SERVICE
WAREHOUSING AND RETAIL
TASTERS
96% of students said 97% achievement rate for 98% achievement
their tutors made Maori and Pasifika students rate overall 21 Logistics and Distribution, 24 Introduction to Customer 29 Coffee Essentials
learning enjoyable 21 Warehousing Basics Service 29 Barista 101
Store Detective 24 The Wonderful World of Retail
Level 2
25 Store Detective
25 The Wonderful World of Retail
Level 3
We are, where you are.
We can come to your school and deliver exciting, All our courses can be tailored to suit you and your
31 36
interactive courses to your whole class (prices quoted students’ needs. Our customer service team will work with HOSPITALITY THE NITTY GRITTY
are based on minimum 14 students unless otherwise you every step of the way to make sure you have the right
stated). Ask us for a quote whether your numbers are product for your students.
higher or lower as we are happy to meet your needs.
We bring everything; learning and assessment material,
If you don’t have the space, let’s work together on that. equipment, props and supplies required, staff and our 32 High Tea
We can help! 100% commitment to do what we do, do well! 32 Café Counter Service
32 Basic Food Safety
33 Alcohol Management Course
33 Bartenders ABC
33 Comprehensive Food Safety
Industry
Training
Solutions
7
LI F E A N D
M U N I C A T I O N
COM
S K I L L S
“ than he finds.
- Francis Bacon
“
A wise man will make
more opportunities
The Post-Millennials Guide to Life
These course options are perfect for secondary students
and those who are moving out of home for the first time.
Whether they are heading away for further study, to work in
other locations, or looking for skills to assist in gaining part
time employment whilst completing their studies, these
courses will ensure they have some excellent life skills in
their kete.
These essential but often overlooked skills will help give
them the edge in being successful in making their way in
the real world.
Industry
Training
Solutions
8 LIFE AND COMMUNICATION SKILLS 9
E L O N E V E L T W O
LEV LE
TOOLKIT FOR STUDY, TOOLKIT FOR STUDY, INTERVIEW SKILLS PLAN YOUR FUTURE MANAGE STRESS AND
WORK AND LIFE - 5 DAYS NZQA unit 1978 v9 3 credits WORK AND LIFE - 1 DAY DEVELOP RESILIENCE
Identify and describe basic
Level 1 Duration 5 days employment rights and Level 1 Duration 1 day Level: 2 Duration 1 day Level: 2 Duration 1 day Level: 2 Duration 1 day
responsibilities, and sources of
Credits 20 Cost $550 information and assistance. Cost $145 Credits: 2 Cost $145 Credits: 3 Cost $145 Credits: 3 Cost $145
This is a must-have toolkit for study, NZQA unit 4249 v8 3 credits If you want to study specific areas, This course builds students’ This is a great tool for students Stress is a part of our everyday lives
work and life. Describe obligations as an employee you can. Mix and match to create confidence to be able to interview well planning their next steps, whether it that has physical, emotional and
your own 1-day course. and make a positive impression. is deciding on their university major or behavioural consequences. Some
All students who complete this course NZQA Unit 497 v10 3 credits preparing to join the workforce. stress is good, too much is not helpful.
with us will grow in confidence by Demonstrate knowledge of workplace Choose any two of the units from the They will learn to sell themselves in
gaining knowledge of real workplace health and safety requirements 5-day course and we will deliver them the best way possible. It’s an enlightening course for the This workshop will help students to
rules and expectations of wellness, as a one day course for you. students as they work through the recognise the symptoms of stress
behaviour and timeliness. They’ll NZQA unit 548 v9 2 credits Action-packed with mock interviews, process of recognising what they and introduce them to strategies for
learn about Heath & Safety and gain Demonstrate knowledge of the impact Just let us know which two units you this course achieves maximum want to do in life, how they want to managing that stress and developing
understanding of the impact drugs of alcohol and other drugs would like us to deliver. results! live, researching the budget they will resilience.
and alcohol can have. need and what they need to do to
NZQA unit 24709 v4 3 credits achieve their goals
Essential self-management skills are Produce a balanced budget to NZQA unit 12355 v6 3 credits
NZQA unit 1294 v7 2 credits
also covered, including budgeting, manage personal finances Access to I-pads/tablets/computers Describe strategies for managing
Be interviewed in a formal interview
understanding how to read financial will be needed to assist in research. stress
documents and anger management. NZQA Unit 24705 V3 2 credits
Interpret and confirm accuracy of
Everything is based around our financial documents for personal NZQA unit 10781 v6 3 credits
simulated workplace, Seaside financial capability Produce a plan for own future
Sally’s to give students a context directions
to understand real workplace rules, NZQA Unit 12348 v5 2 credits
and practice some basic workplace Demonstrate knowledge of anger and
skills, including a light introduction to options for dealing with anger issues
customer service.
NZQA unit 56 v9 2 credits
Respond orally to customer enquiries
“ “
TEACHERS SAY STUDENTS SAY
It’s great to have It was interesting to learn
the practical how body language and first
experience to LOOKING FOR SOMETHING ELSE?
We understand your students have
appearances can influence an
underpin learning.” different needs. ITS can create a bespoke
training package upon request. Our
employer’s impression of you.”
customer service team is here to help on
0800 464 487 or email schools@its.ac.nz
Industry
Training
Solutions
10 LIFE AND COMMUNICATION SKILLS 11
LE V E L T W O
INTRODUCTION TO TUTUKI X FACTOR PLUS LEVEL 2
EMPLOYMENT
Level: 2 Duration 4 days
Level: 2 Duration 2 days Level: 2 Duration 2 days NZQA unit 24871 v4 2 credits
Credits: 19 Cost $450 Complete complex forms
Credits: 8 Cost $245 Credits: 11 Cost $245
NZQA unit 1979 v10 3 credits
This awesome, action-packed 4-day
Describe employment agreements
Wanting to start work? This great To extend and succeed – an course launches students on their
2-day course will help students get inspirational, empowering journey NZQA unit 377 v8 2 credits employment journey as they are taken
NZQA unit 7123 v7 3 credits
to grips with what to expect when that’s full of fun! Demonstrate knowledge of diversity in through the induction programme
Apply a problem-solving method to a
starting a new job. workplaces of our simulated workplace, Sally’s
problem
Tutuki is perfect for developing Adventure Park. This course is for
Learners will be taken through how personal communication skills, NZQA unit 9677 v10 3 credits anyone who likes fun and interactive
NZQA unit 9677 v10 3 credits
to understand your employment good manners, etiquette and Communicate in a team or group learning.
Communicate in a group/team which
contract, your rights and what you behaviour that is appropriate in the which has an objective has an objective
need to know when you become workplace. Everyone who completes X Factor
employed. NZQA unit 12349 v6 3 credits Plus Level 2 will be equipped
NZQA unit 377 v7 8 2 credits
Knowing how to act and behave Demonstrate knowledge of time with essential written and oral
Demonstrate knowledge of diversity in
appropriately in a workplace is a life management communication skills, employment
the workplace
changer! law knowledge and customer service
NZQA unit 1979 v10 3 credits
NZQA unit 12355 v6 3 credits skills.
Describe employment agreements NZQA unit 11941 v7 2 credits
Starting a new job will be an exciting Describe strategies for managing Establish and maintain positive
and scary step, so students will also stress This will ensure the students’
NZQA unit 24871 v4 2 credits customer service interactions in a
learn the importance of recognising transition into a workplace can be
Complete complex forms retail environment
the symptoms of stress, and will completed to standards acceptable to
be introduced to strategies for employers. As a result, students will
NZQA unit 7123 v7 3 credits NZQA unit 57 v9 2 credits
managing that stress, including taking have confidence and feel prepared to
Apply a problem-solving method to a Provide customer service
preventative measures such as time enter any industry.
problem
management.
NZQA unit 28145 v1 2 credits
Interact with customers in a service
delivery context.
“ STUDENTS SAY
Simple and fun tasks
helped us better
understand and learn
everything in the
Industry
Training
course.”
Solutions
12 LIFE AND COMMUNICATION SKILLS 13
L T H R E E L T H R E E
LEV E LEVE
LEADERSHIP 101 DRUG AND ALCOHOL HĀPAI X FACTOR PLUS LEVEL 3
AWARENESS
interpret non-verbal communication.
Level: 3 Duration 2 days Combine all of this with challenging Level: 3 Duration 1 day Level: 3 Duration 3 days Level: 3 Duration 5 days
team activities and we’ll ensure their
Credits: 9 Cost $245 leadership skills are developed and Credits: 4 Cost $145 NZQA unit 9705 v7 3 credits
Credits: 12 Cost $320 Credits: 21 Cost $550
enhanced in this fast paced, action Give feedback on performance in the
packed two-day programme. workplace
This is a new course for 2020 that “Must-have” communication skills for
One of our top sellers, Leadership The units are from the First Line This workshop is a journey of NZQA unit 11097 v5 3 credits
focuses on some real work-readiness leaders.
101 is about communication and the Management strand and are designed discovery. Students are enlightened Listen actively to gain information in
skills. Hāpai - To lift up, support,
confidence you need to be a leader. for learners who are using and/or on how to keep themselves safe at an interactive situation
elevate, to start off on a new journey. All students who complete X
The course is more than that – magic will use leadership skills in a work and what to do if there are other
Factor Plus Level 3 with us grow in
happens. We have the shyest non- workplace, so is perfect for high workers with drug and/or alcohol NZQA unit 9681 v7 3 credits
Again we use our Seaside Sally’s confidence; they enjoy challenges
communicators speaking up as they achieving Year 13 students. related problems. Contribute in a group/team which has
workplace to set the scene and give like speaking to groups and giving
learn to break down barriers that an objective
the students a real context to work feedback even in tough situations.
prevent the greatest of opportunities. As this is an area that is now very
within. There’s a strong focus on self-
important under the new legislation, NZQA unit 9694 v8 4 credits
management and giving students an This course includes units from our
When students take on this leadership this course will add a valuable Demonstrate and apply knowledge of
awareness of other factors that can leadership 101 course, designed
course it’s hands on, there is nowhere NZQA unit 9705 v7 3 credits qualification to the CVs of your communication process theory
affect how they perform at work. for learners to build confidence,
to hide, and it changes lives – truly Give feedback on performance in the potential workplace leaders or people
communication and leadership in a
inspirational for all young people. workplace going to work in small businesses that NZQA unit 11818 v6 2 credits
workplace.
may not have policies in place in this Demonstrate and apply product and/
NZQA unit 9694 v8 4 credits
Future leaders who complete NZQA unit 11097 v5 3 credits area. or service knowledge
Demonstrate and apply knowledge of Their knowledge of communication
Leadership 101 with ITS will have Listen actively to gain information in communication process theory develops, and they appreciate the
the confidence and skills to listen to an interactive situation NZQA unit 11831 v7 6 credits
importance of asking the right
more than words and give feedback NZQA unit 22316 v6 4 credits Apply skills and qualities of a
NZQA unit 22316 v6 4 credits questions and giving appropriate
required to maintain a positive team. NZQA unit 9681 v7 3 credits Demonstrate knowledge of the salesperson in a retail or distribution
Demonstrate knowledge of the responses in a variety of situations.
Contribute within a team or group management of drug and alcohol environment
management of drug and alcohol-
They’ll learn to listen actively and which has an objective related problems in the workplace related problems in the workplace. Again, we use our Seaside Sally’s
workplace to set the scene and give
“
NZQA unit 21337 v4 2 credits students a real context to work within.
Demonstrate knowledge of sleep and
sleep management in relation to work This is a great option for Year 13
performance students.
“
If your actions inspire NZQA unit 376 v8 2 credits
Employ customer service techniques
others to dream more, to accommodate customer behaviour
styles in a workplace
STUDENTS SAY
learn more, do more and The X Factor course was
become more, you are a amazing ... I really enjoyed the
leader.” way we were taught ... there
- JOHN QUINCY ADAMS
Industry
was always so much energy.”
Training
Solutions
15
TEAM W O R K
“
Talent wins games,
but teamwork and
intelligence win
championships."
- Michael Jordan
Industry
Training
Solutions
16 TEAMWORK 17
TEAMWORK TEAM BARBECUE
Level: 2 or 3 Duration 1 day Level: 2 or 3 Duration 2 days
Credits: 3 Cost $145 Credits: 7 Cost $260
Understanding the dynamics of Students work together as a team
teams and how to be a positive team over two days to create and serve
member is a must-have skill for a BBQ meal. This is a very popular
everyone. course with great outcomes – big
“WOWS” and “YUMS”! It shows the
This is a classroom based course, students some useful team, BBQ and
using highly interactive practical food safety skills that go way beyond
activities to learn and understand the the sausage sizzle. You can have this
dynamics of teams, how to contribute programme run as Level 2, Level 3 or a
in a positive way and encourage other combination of both Level 2 and 3.
team members.
NZQA unit 9677 v10 (level 2)
NZQA unit 9677 v10 (level 2) 3 credits
3 credits Communicate in a team or group
Communicate in a group/team which which has an objective
has an objective
NZQA unit 167 v8 (level 2)
OR 4 credits
Practice food safety methods in a
NZQA unit 9681 v7 (level 3) food business under supervision
3 credits
Contribute in a group/team which has OR
an objective
NZQA unit 9681 v7 (level 3)
3 credits
Contribute in a group/team which has
an objective
NZQA unit 168 v7 (level 3)
4 credits
Demonstrate knowledge of food
contamination hazards and control
methods used in a food business
Industry
Training
Solutions19
L O G I S T I C S ,
T R I B U T I O N
DIS N G
R E H O U S I
& WA
TA S T E R S
“
The line between All courses will take place in the context of our own famous
Seaside Sally’s (in this case Sally’s Distribution Centre)
disorder and order which supplies Seaside Sally’s Café & Retail outlets and
lies in logistics…” Sally’s Adventure Parks. Every day will include plenty of role
– Sun Tzu play, making the subjects fun, interesting and real for the
students.
Industry
Training
Solutions20 LOGISTICS AND DISTRIBUTION 21
E L T H R E E
LEV
LOGISTICS AND STORE DETECTIVE
DISTRIBUTION,
WAREHOUSING BASICS
Level: 3 Duration 2 days Level: 3 Duration 2 days
Credits: 10 Cost $270 Credits: 7 Cost $245
A great introduction to the world of A skill valued by employers, “Store
logistics and distribution – over the Detective” helps students understand
course of this interactive programme, the psychology of theft and the
we will translate the jargon and help devastating impact it can have on
to turn what could be overwhelming businesses.
technical terms into practical,
everyday language. We will make Learn the legal definitions and then
sense of the technical and take the practice your skill to spot staff theft
fear out of the unknown. and fraud. Learn what to look for,
and how to react! A great course for
anyone thinking about a career in
retail, distribution and logistics, or a
NZQA unit 28497 v2 small business owner.
Demonstrate technical knowledge of
distribution facility operations
NZQA unit 24999 v2 4 credits
Explain practices to detect and
reduce staff theft and fraud in a retail
or distribution environment
NZQA unit 24996 v2 3 credits
Explain the legal definitions and
consequences of theft and fraud in a
retail or distribution environment
Industry
Training
Solutions23
CUST O M E R
SE R V I C E
AND R E T A I L
“
Smell the roses. Smell the
coffee. Whatever it is that
makes you happy."
- Rita Moreno
Industry
Training
Solutions24 CUSTOMER SERVICE AND RETAIL 25
T W O T H R E E
LEV E L LEVEL
INTRODUCTION TO THE WONDERFUL STORE DETECTIVE THE WONDERFUL
CUSTOMER SERVICE WORLD OF RETAIL WORLD OF RETAIL
LEVEL 2 LEVEL 3
Level: 2 Duration 2 days Level: 2 Duration 2 days Level: 3 Duration 2 days Level: 3 Duration 2 days
Credits: 10 Cost $245 Credits: 13 Cost $245 Credits: 7 Cost $245 Credits: 8 Cost $245
Essential training for all employees This all takes place at Seaside Sally’s Another hands-on, practical
A skill valued by employers, “Store
in any industry in New Zealand, this our simulated ‘world famous seaside course full of role play and fun. This
Detective” helps students understand
amazing two-day course builds the shop’. Many students work in part programme takes students to the
the psychology of theft and the
confidence to give great service time roles or aspire to a career in a next level in customer service –
devastating impact it can have on
and covers issues such as personal customer service or retail role. This teaching them the value of product
businesses.
grooming and successful positive course teaches valuable practical knowledge and how to use this to
communication. Learn the five values retail skills and Seaside Sally’s shop is increase their sales.
Learn the legal definitions and then
of GREAT customer service and be a amazing fun. practice your skill to spot staff theft
service star!
and fraud. Learn what to look for,
and how to react! A great course for
anyone thinking about a career in
NZQA unit 11968 v9 4 credits NZQA unit 11938 v6 5 credits retail, distribution and logistics, or a NZQA unit 11818 v6 2 credits
Demonstrate and apply knowledge of Assist customers to select goods small business owner. Demonstrate and apply product
legislation applicable to sale of goods and/or services and/or service knowledge
and services
NZQA unit 11971 v7 3 credits NZQA unit 11831 v7 6 credits
NZQA unit 57 v9 2 credits Use safe work practices in a retail Apply skills and qualities of a
Provide customer service environment under supervision NZQA unit 24999 v2 4 credits
salesperson in a retail or
Explain practices to detect and
distribution environment
NZQA unit 11941 v7 2 credits NZQA unit 24997 v4 5 credits reduce staff theft and fraud in a retail
Establish and maintain positive Demonstrate knowledge of theft or distribution environment
customer service interactions and fraud in a retail or distribution
environment NZQA unit 24996 v2 3 credits
NZQA unit 28145 v1 2 credits Explain the legal definitions and
Interact with customers in a service consequences of theft and fraud in a
“
delivery context retail or distribution environment
STUDENTS SAY
I enjoyed all the role- More Customer Service and Retail is
“
play and learning how in these other courses.
X Factor Plus L2, Page 11
complicated customer Whatever you are,
X Factor Plus L3, Page 13
High Tea, Page 34
service really is” be a good one." Cafe Counter Service, Page 34,
Bartenders ABC, Page 35
- Abraham Lincoln
Industry
Training
Solutions27
C O F F E E
“
Coffee is a language We will roll up with everything we need to deliver our
in itself." coffee programmes, except for the kitchen sink, water
and electricity.
- Jackie Chan
Industry
Training
SolutionsCOFFEE 29
Looking for individual units?
COFFEE ESSENTIALS BARISTA 101
z / s c h o o l s
Level: 2 Duration 2 days Level: 2&3 Duration 2 days
.a c .n
Go to www.its
Credits: 8 Cost $270 Credits: 7 Cost $260
d i v i d u a l u n i t s
and search in
This practical course covers unit This course covers the history and
standards about basic coffee methods production of coffee, so students
and techniques. Topics covered are: understand more about the beans
espresso beverages, pressed and used to make great coffee.
filtered coffee, brewing, machinery
and equipment and serving. Over the This is a very enlightening course!
Choose from the vast range of two days students will complete both
theory and practical assessments for
There is also plenty of time for a
hands-on learning experience, as
all three units. students get practical training on how
units covering communication, There’s plenty of time allowed for
to make coffee on the machines.
learning and practice on the espresso
life skills, hospitality, retail and machines and with the filter and
coffee press equipment. NZQA unit 17284 v6 3 credits (L3)
Demonstrate knowledge of coffee
much more! We allow for two tutors to deliver this
course, ensuring plenty of opportunity
origin and production
NZQA unit 17285 v9 4 credits (L2)
for students to receive help and
encouragement as they take this Demonstrate knowledge of
journey on discovering the wonderful commercial espresso coffee
world of coffee. equipment and prepare espresso
• Order online beverages under supervision
• Email schools@its.ac.nz NZQA unit 17285 v9 4 credits
Demonstrate knowledge of
commercial espresso coffee
• Call 0800 464 487 equipment and prepare espresso
beverages under supervision
NZQA unit 17286 v8 2 credits
LOOKING FOR SOMETHING ELSE?
Prepare and present pressed coffee
ITS Gateway Packages can be a
for service delivered as a course too.
NZQA unit 17287 v7 2 credits Service Industries - 6 level 3 options
Prepare and present filtered coffee Employability Skills - 2 level 3 options
for service And loads more level 2 options
as well.
Get more detail on its.ac.nz or give us
a call, our customer service team is
ready to assist. 0800 464 487 or email
schools@its.ac.nz
Industry
Training
Solutions31
HOSPI T A L I T Y
“
The best way to
find yourself is to lose
yourself in the service
of others.”
– Ghandi
Industry
Training
Solutions32 HOSPITALITY 33
O E & F O U R
E L T W T H R E
LE V LEVEL
HIGH TEA CAFÉ COUNTER BASIC FOOD SAFETY ALCOHOL BARTENDERS ABC COMPREHENSIVE FOOD
SERVICE MANAGEMENT COURSE SAFETY
Level: 2 Duration 2 days Level: 2 Duration 2 days Level: 2 Duration 1 day
Level: 3 Duration 2 days Level: 3 Duration 2 days Level: 3 Duration 1 day
Credits: 10 Cost $260 Credits: 13 Cost $270 Credits: 2 Cost $145
Credits: 2 Cost $250 Credits: 10 Cost $260 Credits: 4 Cost $145
Tired of coffee? Add a touch of class We need huge numbers of people Essential training for all food Level: 4
This is a programme of must-have Our Comprehensive Food Safety
and flair with a practical hands-on trained to fill the needs of employers. handlers - this workshop meets the
service industry skills that will give course is very focused on real industry
High Tea. Learn to prepare, present The Hospitality industry is an exciting compulsory training requirements of Credits: 5
students the edge to being successful practices and how they relate to
and perfect a High Tea with all the and rewarding one, This course will all food handlers under the Food Act
in the hospitality/service industry. Two the current Food Act. Everything
trimmings. give students a real taste of what it is 2014, from market stalls, cafes and This course includes the units that
days of interactive learning and role- we teach is in the context of MPI’s
like, and better prepare them for work restaurants to senior living and child make up the Licence Controller
play in the context of Seaside Sally’s “Simply Safe and Suitable Food
We provide all the equipment and placements. care centres. Qualification (LCQ). This is essential
will give students understanding of Control Plan” so students can easily
training - we’ll even bring the food.. training for anyone wanting to
the real expectations of the industry relate their learning to what they will
Successful work placements can be We can deliver this course either on work in licensed premises - from
and hone their hospitality skills. see in the workplace.
life changing. And like anything – site for you at school, or students can grocery stores and supermarkets to
NZQA unit 22428 v6 2 credits preparation is the key. be booked online individually onto restaurants and bars.
The hands-on practice combines We can either deliver this course on
Prepare and serve tea any of our public Basic Food Safety
mocktail making activities with the site for you at school, or students can
courses in your area. Once these units have been registered
safe, legal serving of customers. We be booked online individually on to
NZQA unit 13281 v6 2 credits NZQA unit 14440 v7 2 credits onto a student’s Record of Learning,
supply all ingredients and bring all any of our public Comprehensive Food
Prepare and present basic Prepare and clear areas for counter they can apply to ServiceIQ for their
equipment, including blenders and Safety courses in your area.
sandwiches for service food service for a commercial NZQA Unit 20666 v6 2 credits Licence Controller Qualification, when
fancy glasses for students to practice
hospitality establishment Demonstrate basic knowledge of they have worked for 6 months and
their garnishing skills.
NZQA unit 14436 v7 4 credits contamination hazards and control are ready to become a Duty Manager. NZQA unit 168 v7 4 credits
Provide table service for a commercial NZQA unit 28145 v1 2 credits methods used in a food business Demonstrate knowledge of food
hospitality establishment Interact with customers in a service We can either deliver this course on contamination hazards, and control
delivery context Optional Add-on site for you at school, or students can methods used in a food business
NZQA unit 21853 v5 5 credits
NZQA unit 57 v9 2 credits NZQA unit 167 is a practical unit, be booked online individually onto
Provide hospitality sales and service
Provide customer service NZQA unit 14425 v7 5 credits designed for those who are in a any of our public Licence Controller
opportunities to customers
Prepare and serve hot and cold non workplace, or are working regularly Qualification courses in your area.
alcoholic drinks for a commercial with food in a training environment. Please note 4645 not included in LCQ.
NZQA unit 4645 v9 2 credits
hospitality environment Two practical observations are Demonstrate knowledge of
required to complete this unit, at least maintaining a responsible drinking
NZQA 167 v8 4 credits a day apart. NZQA unit 4645 v9 2 credits environment as a server in a
Practice food safety methods in a (Level 3) licensed premise
food business under supervision If students are in a hospitality Demonstrate knowledge of
programme at school and/or are in a maintaining a responsible drinking NZQA unit 14420 v7 3 credits
position where they can be observed environment as a server in a licensed Demonstrate knowledge of alcoholic
meeting the practical requirements of premise and non-alcoholic beverages
the unit, then we can assess students
to NZQA unit 167 as an alternative NZQA unit 4646 v10 2 credits
option to unit 20666. (All practical Demonstrate knowledge of the Sale
observation requirements must be and Supply of Alcohol Act 2012 and its
met by the school.) implications for licenced premises
NZQA unit 167 v8 4 credits NZQA unit 16705 v6 3 credits
Practice food safety methods in a Demonstrate knowledge of host
food business under supervision responsibility requirements as a duty
Industry manager of licenced premises
Training
Solutions35
OPEN S C H O O L
C O U R S E S
Book in any student, anywhere
These courses are open to all schools and are available for
you to book in students on an individual basis - so if you
only have one or two students interested in a particular
course, this is a great option to have up your sleeve.
We’ve had great feedback from students who have
attended these courses, they really enjoy meeting new
people and having the opportunity to mix with students
from other schools.
Keep an eye on our website for upcoming course dates
near you or ask us -
call 0800 464 487 or email schools@its.ac.nz
www.its.ac.nz/schools/courses for schools
Industry
Training
Solutions36 37
THE NITTY
GRITTY
Reporting of students’ results Course Courtesy outlines
You can book by phoning customer service on ITS will email an Authorisation to Report (A2R) no later than Our tutors know how to manage the classroom and do not
0800 464 487 or email schools@its.ac.nz. We will supply an three weeks after the course has been completed. generally require any assistance.
MOU to be signed.
Not yet achieved students will be on separate A2R. Once It’s really nice if we know of any learning difficulties or
We confirm the booking via email. The school is responsible they have achieved, this will be sent to you. special circumstances before we arrive.
for checking details and notifying us if alteration is required
to the initial booking within a week of our course approval Most schools report the credits, if you want ITS to do that Please supply teacher aides for learners who need them
email. Please check the details. just ask, we can do that for you. and ask them to make themselves known to the ITS tutor.
• Three weeks out, we will request final confirmation, and If a student does not allow us to offer the best learning
a good indication of numbers you will have, student experience for everyone in the class, we will bring them to
names and class times, including breaks so we can do the office or call for assistance.
day plans.
• 1 week out, please confirm student names
and numbers.
• 48 hours out, please let us know of any changes to
student numbers. The final invoice will be based on
these numbers.
• In some cases travel and accomodation costs may
apply. NZQA REGISTERED
CATEGORY 1 PROVIDER
Industry
Training
SolutionsHead Office Level 1, 515 Main Street Palmerston North, 4410 Palmerston North Campus Level 1, 515 Main Street Palmerston North, 4410 Waikato Campus Level 1, 153 Victoria Street Hamilton, 3204 0800 464 487 schools@its.ac.nz www.its.ac.nz
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