International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE

 
International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
International
              Student Handbook
EMERGENCY CONTACTS
TONY MA                   DIEGO ARMAS HERRERA
Student Support Advisor   Student Support Advisor
Mobile: +64 21 881 069    Mobile: +64 21 873 598
Email: tony@nzseg.com     Email: diego.com

www.nzse.ac.nz
                                               2019/2020
study@nzse.ac.nz
International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Table of Contents                                                                    Cheating ...................................................................15
                                                                                     Results......................................................................16
Introduction and Welcome ............................. 2                             Transcripts ...............................................................16
About NZSE .................................................... 3                    Graduation ...............................................................16
Health and Safety ...................................................... 3           Having Difficulties?....................................... 17
Campus Locations ........................................... 4                       Student Complaints .................................................17
New Lynn ................................................................... 4       Resolution of Complaints.........................................17
Avondale .................................................................... 4      If your complaint has not been resolved .................17
Auckland City CBD ..................................................... 4            Student Appeals .......................................................17
Manukau ..................... Error! Bookmark not defined.                           Student Life .................................................. 18
Manukau .................................................................... 4       Student Committee .................................................18
Student Essentials .......................................... 5                      Student Mentors ......................................................18
Orientation ................................................................ 5       Events and Activities ................................................18
Code of Practice for the Pastoral Care of                                            Telephones...............................................................18
International Students ............................................... 5             Personal Property ....................................................18
Holiday Breaks ........................................................... 5         Bullying, Harassment and Discrimination ................18
Your Contact Details .................................................. 5            Student Life .................................................. 19
Student ID Cards ........................................................ 6          Protection of Students Fees.....................................19
Code of Conduct ........................................................ 6           Financial Dealings with Students .............................19
Food ........................................................................... 6   Cancellation of Enrolment .......................................19
Drugs and Alcohol Policy ........................................... 6               Withdrawal from a Course/Programme ..................20
Smoke Free Campus .................................................. 6               Home-stay Fees and Refund Policy .........................21
Contacting your Lecturer ........................................... 6               Student Services ........................................... 22
Attendance and Absences ......................................... 7                  Academic Support....................................................22
Student Feedback ...................................................... 7            Supporting Students Well-Being ..............................22
Technology ..................................................... 8                   Disabilities Support ..................................................22
Email and Internet ..................................................... 8           Employment Support ...............................................22
Computer Resources ................................................. 8               Living in New Zealand ................................... 23
Printing ...................................................................... 9    About Auckland........................................................23
Computer Usage ........................................................ 9            The Cost of Living .....................................................23
IT Support .................................................................. 9      Currency ...................................................................24
Policy Breach ............................................................. 9        Goods and Services Tax (GST): .................................24
BYOD Information ........................................ 10                         Tipping and Service Charges: ...................................24
BYOD Specifications ................................................. 10             Accommodation ........................................... 24
Existing Devices: ...................................................... 10          Types of Accommodation ........................................24
New Devices ............................................................ 11          Quality Accommodation Guarantee: .......................25
Buying a new device? .............................................. 11               Smoking, Drugs and Alcohol (18+ Card)......... 25
Student Academic Life .................................. 12                          Smoking ...................................................................25
Academic Policies and Regulations ......................... 12                       Drugs and Alcohol ....................................................25
Recognition and Assessment of Prior Learning ....... 12                              HANZ 18+ Card............ Error! Bookmark not defined.
Learning Resources .................................................. 12             Driving in New Zealand................................. 25
Assessment .............................................................. 13         Alcohol and Driving ..................................................26
Online Real Time Assessment.................................. 13                     Motorists, Cyclists and Pedestrians .........................26
Submitting Your Work ............................................. 13                Public Transportation ..............................................27
Keeping a Copy of Your Work .................................. 13                    Treaty of Waitangi (Tiriti ō Waitangi) ............ 27
Attending an Assessment, Examination or Test ...... 13                               Appendices .................................................. 30
Conduct in Assessments, Examinations and Tests .. 14                                 Appendix 1: About the Education (Pastoral Care of
Extension of Assessment Deadlines ........................ 14                        International Students) Code of Practice ................30
Reassessments......................................................... 14            Appendix 2: Sample Letter for Refund of Fees ........32
Misconduct in Assessment ...................................... 14                   Appendix 3: Refund Summery Table …………………….33
Plagiarism ................................................................ 15
                                                                                     Appendix 4: List of approved insurance providers…35

Please note that information contained in this handbook is correct at the time of publication March 2019. This booklet is available from MoodleRooms. Any
future updates will be added to the web based version.
International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Whāia te iti kahurangi, ki te tuohu koe me
   he maunga teitei.

   Be persistent and never let obstacles stop you
   from reaching your goals.

Introduction and Welcome
Greetings, Kia Ora, Talofa Lava, Malo e Lelei, Bula Vinaka, Kia Orana, Faka Lofa Lahi Atu,
Ni Hao, Namaste!
The faculty and staff of New Zealand School of Education (NZSE) invite you to explore our world of exciting
educational experiences. NZSE offers you a great opportunity to gain industry relevant skills in a variety of fields
and progress to employment or further study.

With our focus on creating a stimulating, active learning environment our range of programmes will enable you to
achieve your academic and career goals. Whether you want to pathway to a university degree or enter a highly
skilled industry we have the programme for you. NZSE is a category one school.

Our academic and support staff are here to assist and motivate you. They are all qualified professionals each with
a strong personal interest in helping you succeed.

The last section of this Handbook provides you with information about living in New Zealand. This includes
information about Auckland, the cost of living, accommodation, and using New Zealand roads as a motorist, cyclist
or pedestrian.

Learn well, work hard, have fun, but most of all, take advantage of the opportunity to build your future. We wish
you well in your studies, and hope that your time at NZSE and in New Zealand is rewarding and enjoyable.

We look forward to meeting and supporting you in your educational journey as you successfully complete your
qualification.

Here are some links you can explore to gain useful information on your life as an international student in
New Zealand.
NauMai NZ
New Zealand NOW

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International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
About NZSE
New Zealand School of Education (NZSE) was                          We offer peer to peer mentoring programmes, where
established in 2003 under the provisions of the                     fellow students support each other. We believe that
Education Act 1989 as a Private Training Establishment              this not only develops skills and leadership that will
and is funded by the Tertiary Education Commission                  advantage students in employment but that it is also a
(TEC). NZSE is accredited by the New Zealand                        great way to get to know people.
Qualifications Authority, which is the governing body
of New Zealand Private Training Providers. Currently                During the year NZSE co-ordinates fun activities such
NZSE offers a variety of programmes including:                      as cultural and sporting events, field trips and parties.
    Creative Technologies
                                                                    This enables you to meet other students and also
    Business
                                                                    creates opportunities to make life-long friends.
    Early Childhood Education
    Community Healthcare and Support                               Our New Lynn, Avondale, Manukau and CBD campuses
    Languages                                                      have comfortable learning spaces and student areas.
    Foundation Studies                                             All four campuses are very close to shopping malls,
                                                                    local libraries and transport services.
NZSE also has plans to offer further programmes in the
near future.
                                                                    Health and Safety
With an average of 30 students in one class, lecturers              NZSE’s Health and Safety policy is reviewed and
are able to provide individual attention and get to                 updated on a regular basis and complies with all
know you. NZSE programmes are designed to provide                   aspects of Workplace Safety.
you with recognised qualifications and clear pathways
to either university degree study or to an employment               NZSE's Health and Safety information is displayed
outcome. NZSE has strategic partnerships with a                     around the campuses and is introduced at orientation.
number of businesses and companies and we support                   All students need to read the evacuation procedures
our students to find full and part-time work and                    and note the assembly area for each campus and the
internships. Our Career Services Team supports                      nearest emergency exit. Emergency evacuation drills
student success by providing guidance from CV writing               are carried out at least twice a year.
to interview training.
                                                                    All incidents, injuries and near misses should be
At NZSE our students have a voice through our Student               reported to Reception so that first aid can be given and
Committee and through a variety of feedback                         the incident recorded, investigated and reported.
mechanisms. Student feedback helps shape the                        Details about who the trained first aiders are at each
student experience at NZSE.                                         campus are also displayed around the campuses.

                                                                    NZSE has a smoke free policy.

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International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Campus Locations
New Lynn                                                            Manukau
3033 Great North Rd, New Lynn                                       5 Ryan Place, Manukau
PO Box 15-1293, New Lynn, Auckland 0640                             PO Box 15-1293, New Lynn, Auckland 0640
Ph: 09 827 61000 or 0800 99 88 11                                   Ph: 09 827 61000 or 0800 99 88 11
Fax: 09 827 2660                                                    Fax:09 827 2660

Avondale                                                            Hamilton
2171 Great North Rd, New Lynn                                       848 Victoria Street
PO Box 15-1293, New Lynn, Auckland 0640                             Hamilton
Ph: 09 827 61000 or 0800 99 88 11                                   PO Box 15-1293, New Lynn, Auckland 0640
Fax: 09 827 2660                                                    Ph: 09 827 61000 or 0800 99 88 11
                                                                    Fax:09 827 2660

Auckland City CBD
Level 2 & 3, 60 Federal Street, Auckland CBD
PO Box 15-1293, New Lynn, Auckland 0640
Ph: 09 827 61000 or 0800 99 88 11
Fax: 09 827 2660

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International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Student Essentials
Orientation                                                         Code of Practice for the Pastoral Care of
At orientation you will be warmly welcomed onto                     International Students
campus by the NZSE teams who will encourage you
and support your learning and well-being during your                New Zealand School of Education has agreed to
time with us.                                                       observe and be bound by the Code of Practice for the
                                                                    Pastoral Care of International Students.
Orientation includes activity based and team building
sessions to enable you to develop familiarity and                   Copies of the Code of Practice for the Pastoral Care of
engagement with NZSE and with your fellow students.                 International Students are available from the New
                                                                    Zealand Ministry of Education website at:
NZSE offers a range of exciting experiences during this
                                                                    www.nzqa.govt.nz/providers-partners/education-
time and you are encouraged to participate in all the
                                                                    code-of-practice/
activities on offer. During orientation, you will meet
your lecturer and the programme leader who will
provide you with course related details (requirements,              Holiday Breaks
content, delivery, etc.).
                                                                    Holiday breaks may be scheduled into your
In a fun-filled and engaging manner essential                       programme. Details are provided at enrolment and in
academic information and processes will be                          your course outlines.
introduced including:
     Learning approaches                                           Your Contact Details
     Assessment processes
     Academic administration                                       NZSE needs to be able to contact you during your
     Introduction of NZSE academic team                            studies. We will usually contact you using your NZSE
     Fire Evacuation Procedures                                    email account so please check your emails regularly.
     Health and Safety
We welcome guardians of our Under 18 students to                    Please advise your lecturer or the Front Office
the orientation                                                     Administrator if your address, phone number or
                                                                    emergency contact details change. Or you can use the
Administration and Student Services:                                contact details/change of contact details forms. See
This session is to ensure that all administration related           appendix 3 & 4.
to your enrolment is completed, including the Student
Contract Agreement (a copy of which is included at the
end of this Handbook). The services offered by the
Student Services Team will also be explained.

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International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Student ID Cards                                                    Drugs and Alcohol Policy
You will be issued a Student ID Card after your first               NZSE does not tolerate the possession, use or
week at NZSE. Your ID card can be used to obtain                    distribution of alcohol, prohibited drugs or substances
tertiary discounts for goods and services including                 on NZSE premises.
public transport. Your ID card must be shown when
sitting in-class assessments and when requested by a                The Student Code of Conduct details NZSE’s right to
staff member.                                                       undertake an investigation including action to
                                                                    establish facts, and to search for drugs or alcohol on
If you lose your ID card, a replacement card can be                 NZSE’s property.
purchased from Reception for $10.
                                                                    Serious student misconduct or breach of discipline may
Code of Conduct                                                     lead to dismissal and/or suspension (see A04
                                                                    Misconduct Policy).
The Student Code of Conduct (Academic Policy A03)
details NZSE’s commitment to providing and
maintaining a safe and healthy working environment                  Smoke Free Campus
and the behaviours expected of all students. Related                No smoking is allowed in NZSE’s buildings.
policies are:
        A01 Student Admission & Withdrawal Policy                  Contacting your Lecturer
        A04 Misconduct Policy (which details the
         policy, procedures, penalties and appeals for              Your course outline provides your lecturers’ contact
         student misconduct),                                       details, including their phone numbers and email
        A06 Bullying, Harassment and Discrimination,               addresses.
        A07 Assessment and Moderation,
        A08 Misconduct in Assessment,                              You can also leave a message for a lecturer by calling
        A10 Academic Appeals.                                      the NZSE free phone number:

Food
Food may be bought from home or nearby shops,
cafes and takeaway outlets. NZSE provides student
                                                                             0800 99 88 11
areas where you can make hot drinks and eat your
food in comfort. Water coolers are also available for
you to fill your cup or bottle. Only bottled water should
be taken into the learning spaces.

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International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Attendance and Absences                                              Student Feedback
You must meet the attendance requirements for your                   NZSE welcomes feedback from students. Student
programme as stated in your course outline. If you are               feedback is obtained using a range of formal and
unable to attend a class, you should inform the Front                informal processes at different stages of each
Office Administrator or your lecturer of your absence.               student’s learning journey.

You can phone 0800 99 88 11, call or send your                       These may include:
lecturer an email. If you are absent for more than
                                                                           Structured surveys evaluating courses
three consecutive days for medical reasons you must
provide a certificate from a registered medical                            Programmes
practitioner.                                                              Lecturers

If you need leave for exceptional personal                                 Student support
circumstances, please contact your Head of School at                       Graduate destination surveys
the earliest opportunity. Student attendance is
recorded and monitored. If you are absent from class                       Feedback from student representatives
and you have not notified NZSE you will be contacted.                      Feedback from committees
                                                                           Feedback from student concerns and
In cases of sustained non-attendance, student
                                                                            complaints.
enrolment is withdrawn, Immigration NZ is informed
for the termination of the visa and you may not be
eligible for studying further.                                      Changes made as a result of a student feedback will be
                                                                    reported back to students.
For further information please refer to policies A01
Student Admission and Withdrawal Policy and A05                     The aim of student feedback is to inform continuous
Student Attendance Policy.                                          improvement of the student experience at NZSE.

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International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Technology
Email and Internet                                                  Copying of software is theft and NZSE will treat it as
                                                                    such.
When you enrol you will be given an email account and
access to the NZSE network.                                         No student shall:

All email and internet traffic including web page, email                 Attempt to gain access to the system
and other forms of electronic messaging are logged                       Allow access to the system to any other
and monitored. Filters are in place to protect all users                  person
of the NZSE network against objectionable content                        Attempt to access, obtain, alter, add or erase
and malicious use.                                                        any data to which they are not entitled
                                                                         Make, hold or modify copies of software
Students may be withdrawn if found to be accessing,                       provided by NZSE, without prior written
receiving, processing or sending objectionable                            consent of the IT Support Manager
material using internet or email services. These                         Attempt to use the system so as to cause costs
services include instant messaging, social media,                         to be incurred by NZSE, any other person or
online learning systems and any other system or                           organisation
service provided by NZSE or one of its partners.                         Attempt to access any other computer
                                                                          system, whether elsewhere or overseas
                                                                         Use the system in such a way as to contravene
Computer Resources                                                        any requirements for its use notified by the
NZSE operates a fair use policy for use of computer                       Administrator. This includes, but is not limited
resource services required to support student learning                    to, using the system for purposes other than
needs. Where students use the services for non-NZSE                       those for which access was granted, wilfully
related activities the service can be restricted or                       impending the operation of the system or any
removed.                                                                  other user and any restrictions on use.

The computer usage regulations can be found in policy               Students must abide by the relevant social media
A03 Student Code of Conduct.                                        platforms terms and conditions.

No student should infringe copyright regulations, in
terms of the Copyright Act (1994) and the Copyright
(Infringement File Sharing) Amendment Act 2011, or
use computing equipment in any way detrimental to
the lawful and efficient utilization of computing
resources by NZSE.

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International Student Handbook - EMERGENCY CONTACTS TONY MA Student Support Advisor - NZSE
Printing                                                            IT Support
When you enrol you will be given a quota for printing.              IT support for students is available on all campuses to
Students may purchase more print quota if required                  help you access the NZSE network.
from the Reception at any campus.
                                                                    Policy Breach
NZSE uses “follow me” printing so that your printing is
released only to you.                                               Breach of computer regulations will be treated as
                                                                    misconduct and penalties may be imposed. (see A04
                                                                    Misconduct Policy)
Computer Usage
Please note the following:
        All fixed computers are the property of NZSE
         and are to be used for study purposes only;
        Only NZSE staff, students or persons
         authorised by the Management Team, may
         use NZSE computer systems.
        Only authorised software and hardware may
         be used on NZSE premises. No software or
         hardware may be removed from NZSE
         premises or computer systems;
        Software, flash drives and other computer
         media with data files brought into NZSE from
         an outside source must have approval from
         the Management Team prior to use.

If you need assistance with an NZSE computer, you can
request help from your lecturer or the IT Support
person.

If the issue or problem cannot be fixed immediately,
you may request the use of another computer.

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BYOD Information
Bring your own device (BYOD) is a strategy found in                 Laptop:
many secondary schools and businesses and is
becoming a standard feature in many tertiary                                 10-inch screen or larger
organisations.                                                               4 GB memory (RAM)
                                                                             Hard drive with 50 GB free space
BYOD transforms students’ experience of learning by                          Windows 10 Pro (minimum) 32 or 64 bit
enabling them to use their own devices to access                              operating system or;
learning materials and resources 24/7 on any campus                          Apple Mac 10.8 (snow leopard minimum)
and from home or any other place where they can                              Wireless capable
connect to the internet.                                                     Intel i3 processor or equivalent
                                                                             Up-to-date antivirus software
NZSE campuses with their dedicated premium fibre                    Tablet:
optic internet connections are designed to support
student learning through the use of students’ own                            10-inch screen or larger
devices.                                                                     Wireless capable
                                                                             Keyboard accessory
Not all programmes at NZSE are BYOD. Students will                           iOS v6 or higher (iPad) or;
be advised at enrolment if the programme they are                            Android v4.1 or;
studying has a BYOD requirement.                                             Windows 8

BYOD Specifications                                                 Minimum existing device specifications for IT
                                                                    Students:
BYOD specifications will be updated annually.
                                                                    Laptop (IT Students):
Existing Devices:                                                       10-inch screen or larger
                                                                        8 GB memory (RAM)
If you currently own a computing device check the                       Hard drive with 100 GB free space (SSD drive
following minimum specifications. If your laptop or                       recommended)
tablet meets or exceeds these specifications, then you                  Windows 10 Pro (minimum) 64 bit operating
can use it at NZSE.                                                       system
                                                                        Wireless capable
Minimum existing device specifications for all                          Intel i5 processor or equivalent (in order to
programmes except IT:                                                     support hardware virtualisation)
                                                                        Up-to-date antivirus software

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New Devices                                                            Buying a new device?
If you decide to buy a new device, then the following                  A number of retailers offer special discounts for
specifications are recommended to futureproof your                     student on electronics. You can visit our preferred
needs. IT Students should purchase a Laptop.                           supplier PB Tech who will be happy to assist you.

    Laptop: (Required by IT Students)

             13-inch screen
             8 GB memory (RAM)
             Hard drive with 100 GB free space (SSD
              drive recommended for IT)
             Windows 10 Pro (recommended for IT)
             Wireless capable
             Intel i5 processor or equivalent (in order to
              support hardware virtualisation for IT) or;
             Intel i3 or equivalent (for non IT)
             Up-to-date antivirus software

Security of personal items:
NZSE makes best effort to secure the premises,
however whilst on campus you are wholly responsible
for the security of your personal items. Laptop, Tablet
etc. NZSE is not liable for any loss or damage to
personal items

.

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Student Academic Life
Academic Policies and Regulations                                   Unless otherwise stated in Programme/Qualification
                                                                    Regulations, academic credit may be awarded where
NZSE has a number of academic policies and                          course outcomes can be demonstrably met. This can
regulations as that are relevant to students. These                 be through cross credit, the transfer of credit from
include:                                                            previous study or through the recognition of prior
                                                                    learning (formal and informal).
 A01       Student Admissions and Withdrawal Policy
 A02       Assessment of Prior Learning Policy                      For more information, see A02 Assessment of Prior
                                                                    Learning Policy and talk to your lecturer or course
 A03       Student Code of Conduct
                                                                    advisor as soon as possible.
 A04       Misconduct Policy
 A05       Student Attendance Policy                                Learning Resources
 A06       Bullying, Harassment and Discrimination                  NZSE encourages and promotes the development of
           Policy                                                   flexible modes of teaching and learning, the use of new
                                                                    learning technologies and computer assisted learning
 A07       Assessment and Moderation Policy
                                                                    management systems. Some features are:
 A08       Misconduct in Assessment Policy
                                                                    Canvas:
 A09       Student Feedback and Complaints Policy
                                                                    NZSE provides online access to Canvas, a web-based
 A10       Academic Appeals Policy                                  learning management system. Students will be given a
                                                                    detailed orientation to this system so they can have
                                                                    24/7 access to their learning needs and receive
These policies may be accessed through
                                                                    important notices and communications on this
    • Canvas
                                                                    platform designed to make their academic and student
    • NZSE website: www.nzse.ac.nz/student-                         journey a smooth and hassle free one.
        support/student-services/academic-policies/

Recognition and Assessment of Prior
Learning
Students are able to gain academic credits towards the
completion of programmes of study based on previous
experience and learning, whether formal or non-
formal.

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Assessment                                                         The online system will acknowledge you have sent
                                                                   your assessment and will ensure your work is logged
Assessment is used to determine whether you have                   and tracked. If electronic submission is required, you
met the learning outcomes of your course and the                   will receive instructions on how to do this.
graduate outcomes of your programme.
At the start of each course you will be provided with a            Turnitin.com
course outline which details the assessment                        Students are required to submit all assignments
requirements you need to meet to successfully pass                 through Turnitin.com, an online plagiarism-detection
the course. This includes:                                         software that checks submitted documents against its
                                                                   database and the content of other websites.
         The assessment type
         The assessment weighting
         The assessment schedule/due dates
                                                                   Keeping a Copy of Your Work
         Any special conditions or characteristics which          It is your responsibility to keep a copy of all work you
          apply to a particular assessment.                        submit to safeguard against such events as file
                                                                   corruptions or loss. If for any reason we do not receive
Any assessment you submit should be your own                       your work, we may ask for a copy. When your marked
original work or if a group assessment the original                work is returned you should keep it for at least six
work of your group. Your assessments should                        months after you have completed your course.
demonstrate the level of English competence
expected for a student at the level at which you are               Attending an Assessment, Examination or
studying. Academic support is available.
You need to be aware of the requirements around
                                                                   Test
copyright and plagiarism.                                           Some assessments require you to be present on a
                                                                    particular day and time. You will be notified in advance
Online Real Time Assessment                                         of these requirements. If you fail to turn up for such an
                                                                    assessment you may not be entitled to an assessment
Real Time assessment means that you do the                          attempt unless there are good reasons for your non-
assessment online and get your mark and feedback                    attendance. These reasons may include;
electronically. You will get almost immediate                           Illness
feedback.                                                               Sudden injury or disablement
                                                                        Bereavement
Submitting Your Work                                                You will be asked to provide a medical certificate or
                                                                    other appropriate evidence of the circumstances
Your course outline or assessment will contain
                                                                    responsible for your non-attendance.
information on how to submit your assessment. Some
                                                                   Misreading a timetable cannot be accepted as a valid
assessments may be required to be submitted online.
                                                                   reason for failure to attend.

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Conduct in Assessments, Examinations and                           Extension of Assessment Deadlines
Tests                                                              It is important that you make every attempt to submit
Students should seek clarification from their lecturer             your work on time. However, because of illness or
before the start time of the assessment if they are                other sustained interruption to study, you may not
unsure of any of the conditions surrounding the                    always be able to meet deadlines. As soon as you know
assessment.                                                        you will have a problem meeting your assessment
                                                                   deadline contact your lecturer on 09 827 6100 or
You should follow any special conditions or                        Freephone 0800 99 88 11. The request for an extension
characteristics which apply to the assessment,                     of time should be made no later than three days before
examination or test.                                               the due date. Do not wait until after the due date of
                                                                   the assessment has passed. If your lecturer approves
 In an assessment, examination or test:                            your request for an extension of time a new due date
                                                                   will be set. This date will usually be before any marked
 You should be prepared to present your Student ID                 work or marking schedules relating to the assessment
 card to enter an assessment, examination or test                  are released to students.
 room.
                                                                   Reassessments
 You will not be admitted into an assessment,
                                                                   Reassessment, sometimes called resubmissions or
 examination or test room 45 minutes after the time
                                                                   resits, may be allowed if part of an assessment has
 of commencement. No additional time will be
                                                                   been failed. Each programme has its own set of
 allowed for time lost by your late entry.
                                                                   academic regulations including whether a further
 You cannot leave and re-enter the room while the                  attempt for a failed assessment is available. Specific
 assessment, examination or test is in progress unless             information about the number of reassessments and
 you have had approved supervision while outside                   any restrictions placed on the award of credit for work
 the room.                                                         that has been reassessed can be found in your course
                                                                   outline.
 You must not disrupt other students or use cell
                                                                   Misconduct in Assessment
 phones, cameras, MP3 players or any other such
 devices, during the assessment, examination or test               Academic Policy A08 Misconduct in Assessment details
 unless they are specified for use.                                the procedures in place to detect and prevent
                                                                   academic misconduct in assessment. It also details the
                                                                   process to be followed when misconduct in
 You must not bring any materials into the                         assessment is suspected and the outcomes of
 assessment/examination room, other than those                     misconduct. All cases of misconduct will be
 specified by your lecturer.                                       investigated. Misconduct may also be dealt with under
                                                                   A04 Misconduct Policy.
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Plagiarism                                                          Cheating
Copying someone else’s work or ideas (from books,                   Cheating will be suspected if a student who completed
the internet, someone else’s assignment or other                    an assessment cannot explain both the intricacies of
sources) without citing the source in your references               their work and the techniques used to generate their
is called plagiarism. This applies whether you have                 body of work.
quoted or copied exactly or paraphrased the source by
putting it in your own words.                                       Here are some examples that are clearly cheating:

There are two ways to avoid plagiarism:                                  Turning in someone else's work, in whole or in
                                                                          part, as your own (with or without his/her
                                                                          knowledge).
           If you quote your source using exactly the                    Allowing another student to copy or turn in your
           same words you should put the words in                         work as his/her own.
   1
           quotation marks and use an in-text citation                   Several people writing one assignment and
           to acknowledge the original source.                            turning in multiple copies, all represented
                                                                          (implicitly or explicitly) as individual work.
                                                                         Stealing an examination or solution.
           If you paraphrase the source by using your                    Using pre-prepared notes or material stored on
   2       own words you should provide a citation                        cell phones or other electronic media in a closed
           to indicate the original source.                               book assessment or test.
                                                                         Paying someone to complete an assessment or
                                                                          test for you.
Your lecturer will provide you with guidelines for citing
work and using academic references correctly using                  Here are some examples that are clearly not cheating:
APA referencing. A tutorial on understanding and                         Turning in work done alone or with the help of
avoiding plagiarism can be found at:                                      the lecturer.
www.library.acadiau.ca/sites/default/files/library/tut                   Submitting one assignment for a group of
orials/plagiarism/                                                        students if group work is explicitly permitted (or
                                                                          required).
As well as avoiding copying others work you should                       Getting or giving help to use the computer or
not allow another student to copy from you.                               access online resources.
                                                                         Getting or giving help to solve minor
You may be required to use plagiarism detection                           grammatical errors.
software to check the originality of assessments.                        Discussing assignments to better understand
                                                                          them.
NZSE views plagiarism as a form of cheating and as
such significant penalties may apply.

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Results
Unless otherwise advised in your course outlines,
assessment feedback and results will be available to
students no later than ten working days after the
assessment submission date.

All assessment results are provisional until final course
results are issued within ten working days of the final
course completion date.

Transcripts
Transcripts are available ten working days after your
results have been finalised.

Graduation
When you have met the requirements for a
programme/qualification you will receive a letter
informing you of the date and processes for
graduation. To ensure you receive this letter please
ensure you have advised NZSE of any changes to your
contact details.

 New Zealand School of Education - International Student Handbook   2018 – 2019   Version 4   Page 16 of 35
Having Difficulties?
To ensure your success it is important that you receive             Resolution of Complaints
appropriate academic advice and support as soon as
you experience a problem.                                           The Academic Leader must make a decision in relation
If you are experiencing difficulties with your academic             to the complaint and must notify the decision to the
studies, then you should first approach your lecturer               parties, in writing, within 28 days of receiving the
or Programme Manager. They will be able to help or                  complaint. A copy of the letter must be provided to the
refer you to the Student Services team.                             Academic Director.
For all other types of assistance with problems
affecting your ability to study and with your general               If the complaint involves a NZSE process or service, and
well-being please see the Student Services team. They               if, in the opinion of the relevant Head of School, the
will be able to offer assistance or refer you to the                complaint has substance, the Head of School must
appropriate support agency.                                         arrange for the relevant process or service to be
                                                                    reviewed, with a view to preventing a recurrence.
Student Complaints                                                  Should a matter not be resolved to the satisfaction of
Students may express concern about anything they                    the complainant, they will have right of appeal to the
believe breaches their rights as a student or where                 Academic Director.
they believe the standards of teaching or other
services offered under their programme with NZSE                    If your complaint has not been resolved
are not met.
Our aim is always to resolve issues as quickly as                   If NZSE has not resolved your complaint, and you still
possible with the agreement of all concerned that the               wish to have it resolved, then you can contact NZQA.
matter has been resolved satisfactorily.                            NZQA is a government organisation and they can
For complaints concerning harassment please refer to                provide an independent assessment of your complaint.
A06 Bullying, Harassment and Discrimination
Prevention Policy.                                                    1. Download the formal complaint form from
For all other complaints please refer to A09 Student                     www.nzqa.govt.nz/about-us/make-a-
Feedback and Complaints Policy which contains the                        complaint/make-a-complaint-about-a-provider/
formal complaints procedure. The first steps of this                  2. Send your completed complaint form, along
procedure are as follows:                                                with any supporting evidence, to:
 In the first instance the student making the                             The Complaints Officer
 complaint should be encouraged to clearly define                         Quality Assurance Division
 the problem.                                                             P O Box 160
 The student should talk informally with their                            Wellington 6140
 lecturer to resolve the concern or complaint. They                       Or
 may wish to take a support person with them.                             email a scan of your completed form, along
 If the lecturer has not been able to address the                         with scans of any supporting evidence, to
 concern/complaint satisfactorily, the lecturer                           qadrisk@nzqa.govt.nz.
 should then refer them to the most appropriate
 person                                                             If you need more information on the complaints
                                                                    process, contact NZQA on 0800 697 296.
 Failing a satisfactory resolution, the student (or
 support person/s) should make a formal
                                                                    Student Appeals
 complaint in writing using the complaints form, to
 the Academic Leader or Programme Manager.                          Students may appeal misconduct decisions, see A04
 All written complaints will be acknowledged in                     Misconduct Policy for details.
 writing within five working days, including an
 estimated time frame for response to the                           Students may also appeal to the Academic Director on
 complaint.                                                         any decision, action or omission in respect to academic
                                                                    matters relating to their programme of study: see A10
The full process can be found here:                                 Academic Appeals Policy.
www.nzse.ac.nz/student-support/student-
services/academic-policies

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Student Life
Studying at NZSE is not only an opportunity for                     Events and Activities
students to grow their skills and knowledge but also to
add value to their campus experience by developing                  Events are organised regularly and range from cultural
their leadership skills. These can then be showcased                and sporting events to bus trips to local beaches.
on their cv. Students can do this by joining one or both            Students are also involved in other NZSE organised
of the following programmes.                                        events like graduations, shared lunches and festival
                                                                    celebrations.
Student Committee
                                                                    Telephones
The Student Committee is composed of student
representatives who act as the voice of students and                We accept telephone messages on behalf of students
communicate any matters or concerns that the                        and will notify you about them as soon as possible.
students may have to a committee made up of NZSE                    Mobile phones are permitted but in class should be
staff.                                                              utilised for learning rather than for personal use.

This forum provides an opportunity for our students to              Personal Property
hone their leadership skills and enables them to
participate proactively in the administration of NZSE.              NZSE does not accept responsibility for damage, loss
                                                                    and/or theft of personal property. Please keep your
This group also meets on a regular basis with the                   personal belongings with you at all times.
purpose of organising fun events for their classmates.
                                                                    If you find someone else’s lost property, please give it
                                                                    to the Front Office Administrator. Likewise, if you lose
Student Mentors
                                                                    something, check with the Front Office Administrator
The aim of our Student Mentoring opportunity is to                  to see if it has been handed in.
help new students more easily settle into their studies
at NZSE. Students with a strong background in their                 Bullying, Harassment and Discrimination
field of study and/or knowledge can also be paired
with students who are facing difficulty in coping with              NZSE is committed to providing an environment which
their academic programmes or settling into study.                   recognises the diversity, potential and contribution of
                                                                    all people which is free from all forms of bullying,
                                                                    harassment and discrimination (see policy A06
                                                                    Bullying, Harassment and Discrimination Policy).

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Student Life
Protection of Students Fees                                         NZSE fees cover:
                                                                         Tuition and use of NZSE learning resources and
Student fees are placed in a special trust account                        learning spaces
operated by the Public Trust according to an                             Use of audio and video recorder/players
agreement with the Government.                                           Online learning material
                                                                         Use of computers, including after hours by
Fees for each student are accounted for separately.                       agreement
                                                                         Free access to the internet on course related
The trustee (Public Trust) releases funds to NZSE each                    sites
fortnight after you have received tuition.
                                                                    When a student signs the enrolment form they are
                                                                    signing a legally binding agreement with NZSE.
Under the agreement with the Public Trust, student
fees are protected for the whole length of a course.
                                                                    Cancellation of Enrolment
This protects you from the unlikely situation where                 NZSE may cancel the enrolment of students who:
NZSE is unable to continue to deliver the programme                      Are not of good character;
you are enrolled in. If that happens, you are                            Have been guilty of misconduct or breach of
reimbursed for the weeks of the programme that                            discipline;
cannot be delivered.                                                     Are enrolled in a full-time programme in
                                                                          another institution or secondary school;
In addition, NZSE will help you to enrol with another                    Have made insufficient academic progress in
provider, which has a similar programme. Study                            their studies.
credits will be transferred to the new provider.                         Have poor attendance

Financial Dealings with Students                                    Students who have falsified evidence or not disclosed
                                                                    required information relevant to the entry criteria may
All dealings with students are conducted openly and                 have their enrolment cancelled without refund of fees.
fairly, according to New Zealand law and good                       NZSE may cancel the enrolment of international
accounting practices. Financial records are maintained              students if all agreed fees are not received by the
in a safe environment with a full backup facility.                  course/programme start date. Students may cancel
                                                                    their enrolment for a course/programme at any time
Any transaction information held will be provided to                before the course start date. They will be refunded the
the student upon their request.                                     full fees paid.

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Withdrawal from a Course/Programme                                  Process:

Early withdrawal may occur any time from the                         Type of
                                                                                         Time Period        Refund
programme start date until the end of the tenth                      Withdrawal
working day after the course/programme start date.
                                                                                                            Refund of
Unsatisfactory attendance and behavioural issues                     A Visa was Not                         fess paid less
may lead to the early withdrawal of a student by NZSE.                                   At Any time
                                                                     Granted                                Registration
                                                                                                            Fee
Students may make a written request for early
withdrawal from a course/programme. See Appendix
2 for a letter template requesting a refund of fees.
International students will be refunded any fees paid                                    Up to the end      Refund of
less an administration charge of up to 25% of the fees.                                  of the tenth       fees paid less
                                                                     Early               working day        up to 25%,
Late withdrawal occurs eleven or more working days                   Withdrawal          after the          Registration
after the programme/course start date.                                                   course start       fee non-
                                                                                         date               refundable
Unsatisfactory attendance, failure to make
satisfactory academic progress or outstanding fees
may lead to the late withdrawal of a student by NZSE.                                                       No refund of
                                                                                         Ten or more
                                                                                                            fees unless
Students may make a written request for late                         Late                days after the
                                                                                                            exceptional
withdrawal from a course/programme. There will be                    Withdrawal          course start
                                                                                                            circumstances
no refund of fees for a late withdrawal but in                                           date
                                                                                                            apply
exceptional circumstances a student may apply in
writing to the Directors of NZSE for a refund of fees.

Immigration New Zealand will be informed of                         See full list of conditions for withdrawal and refunds in
international student withdrawals and this may lead                 appendix 3 of the handbook.
to the termination of a student’s visa. For full details
please refer to A01 Student Admissions and
Withdrawal Policy.

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Home-stay Fees and Refund Policy
Fees:                                                               Refunds:
                                                                         Once in their homestay, students are required to
                            NZ$280.00 Including GST. (a                   give NZSE a minimum of seven days’ notice,
 Placement Fee              one off payment and non-                      prior to moving out.
                            refundable)
                                                                         Should a student not provide the minimum
                            NZ$280.00 per week, per                       seven days’ notice, they will forfeit one week’s
 Accommodation              student, single room.                         fees.
 Fee Option 1               Includes breakfast and
                            dinner.                                      In the event that a student withdraws prior to
                                                                          enrolment and has paid their home-stay fees,
                                                                          the home-stay fees will be refunded in full with
                            NZ$320.00 per week, per
 Accommodation                                                            the exception of the placement fee (NZ$280)
                            student, single room.
 Fee Option 2                                                             which is not refundable. The seven-day notice
                            Includes three meals
                                                                          rule will also apply.
 Accommodation
 Replacement                NZ$120.00 per week
 Fee
                            NZ$90.00 To/from airport –
 Airport Pickup             to/from anywhere in
                            Auckland.

Note: these prices are correct at the time of print but
subject to change.

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Student Services
Academic Support                                                    Employment Support
At NZSE we want all our students to succeed. Please
                                                                    Once you complete your studies the next goal is to
talk to your tutor if you need help with your studies.
                                                                    secure a job. This can be an overwhelming and
Your tutor will be pleased to provide additional
                                                                    intimidating experience for many people, especially if
assistance with your course work and will let you know
                                                                    you have had minimal experience with looking for
the times they are available for individual
                                                                    work, preparing a CV and cover letter or attending a
appointments. They may refer you to the appropriate
                                                                    job interview.
student support services.
                                                                    Right from the beginning of your course our Careers
For those students who have work placement or
                                                                    Services Team provides a series of workshops covering
internships are part of their programme, tutors will
                                                                    what you need to know to successfully obtain a job.
work closely with you and the industry to ensure you
                                                                    Our Careers Advisor will teach and train you in every
have the desired learning outcomes.
                                                                    aspect of looking for work, from writing an effective CV
                                                                    to how to conduct yourself professionally in an
For those students who wish you continue higher                     interview.
studies with our pathway partners, the academic and
student support teams will assist and guide you with                The specialised training and knowledge you will
the enrolment process.                                              receive from our Careers Advisors will give you the
                                                                    confidence you need to seek and secure the job you
Supporting Students Well-Being                                      want.
If you are experiencing personal or financial problems
which are affecting either your ability to study or your                 Having the right attitude
general well-being, please contact Student Support.                      Full time and part time jobs
They will be able to offer assistance or refer you to a                  Job Search
range of general and specialised support services                        Recruitment Agencies
available in your community.                                             Job vacancy websites
                                                                         Working and studying in NZ
Disabilities Support                                                     About applying for an IRD number
If you have need of disability support, please contact
Student Services. They can assist you with assessment
and examination and test accommodations, advocacy
and advice.

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Living in New Zealand
About Auckland                                                      The Cost of Living
Auckland is New Zealand’s largest city with a                       In order to live comfortably while you are in Auckland,
population of over 1 million people from a variety of               you will need to have about NZ$15,000 per year
cultural backgrounds. Also known as the City of Sails,              available for living costs, above the cost of your tuition
Auckland is a modern and vibrant city, well known for               fees as per the criteria set by the current, immigration
its mild climate, glorious scenery and very friendly                policy of NZ.
people.
                                                                    You will receive advice from the Student Services Team
There is so much to do here with great outdoor and                  during the orientation programme on how best to
indoor activities. To make the most of your time here,              manage your money, but initially it is important to note
we recommend that you get out there and experience                  that you should have some New Zealand cash for
what Auckland has to offer.                                         immediate costs (e.g. airport costs or transport). You
                                                                    may need further funds in the form of traveller’s
Weather and Climate:                                                cheques, which can be readily cashed. There are
                                                                    foreign exchange offices located at the airport, the
Auckland enjoys a warm coastal climate without
                                                                    central business district and local banks.
extremes of temperature. The average daily
temperature during January and February is 23
                                                                    We strongly recommend that while in New Zealand
degrees Celsius (74 Fahrenheit), and during July and
                                                                    you do not carry large amounts of cash. We suggest
August, the average daily maximum is 14 degrees
                                                                    opening a bank account as soon as possible after
Celsius (57 Fahrenheit).
                                                                    arrival. All major banks have branches within 100
                                                                    metres of NZSE.
Summer is from December to February; Autumn is
from March to May; Winter is from June to August;
                                                                         You can also purchase goods using an EFTPOS
and Spring is from September to November.
                                                                          (Electronic Funds Transfer at Point of Sale *card
                                                                          issued by your bank) at nearly all retailers;
Daylight Saving:
                                                                         Any major amount of money may be sent in the
New Zealand is 12 hours ahead of GMT (Greenwich                           form of a bank draft, but electronic transfers
Mean Time). On the last Sunday in September, clocks                       are, in most cases, the most efficient method of
are put forward one hour to GMT+13 so that we can                         sending funds to New Zealand;
make the most of our long summer days. Daylight                          Overseas cheques are sometimes difficult to
savings usually ends around the first Sunday in April.                    clear and are not recommended.

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Currency                                                            Boarding establishments e.g. a hostel:

Local currency is the New Zealand Dollar. There are                 In this type of accommodation, you may need to share
10c, 20c, and 50c, $1 and $2 coins, and $5, $10, $20,               some facilities with other students.
$50 and $100 notes. Information regarding the current
foreign exchange rate of the New Zealand Dollar                     Private board:
against your currency can be found at                               Private board normally provides full board, including
www.oanda.com/converter/classic                                     all meals and sometimes extra services such as ironing.

Goods and Services Tax (GST):                                       Apartments or flats:
All costs in New Zealand have 15% Goods and Services                Apartments or flats are usually a cheaper option. A flat
Tax (GST) added. Under law, the prices displayed must               may be part of a house or a whole house, which is
include the GST content.                                            shared between two or more flatmates.

Tipping and Service Charges:                                        Cost of flats:
New Zealanders do not expect a tip for normal service,                    Between $250 and $500 a week, depending on
even in restaurants and bars. However, if you want to                      their quality, location and how many people are
leave a tip for exceptional service it will be                             sharing the flat;
appreciated. Service charges and gratuities are not                       An initial bond of 1-3 weeks rent will often be
added to hotel or restaurant bills.                                        required;
                                                                          In addition to the rent you can expect to pay
Accommodation                                                              about NZ$70 a week if you prepare your own
Types of Accommodation                                                     food, $40 a week for energy (heating, lighting,
                                                                           cooking, hot water) and $20 a week for a
Home stays:                                                                telephone.
Are family homes, usually separate houses with their
own gardens. A typical home has two adults and                      Temporary accommodation:
younger children. Normally you are provided with
                                                                    Motels or hotels provide temporary accommodation
breakfast and evening meals from Monday to Friday
                                                                    The cost is normally between $75 and $200 a night,
and other meals by arrangement. The minimum time
                                                                    depending on the quality.
in any one home-stay is two weeks.
Home-stay costs are:                                                Your own house:
        An initial payment for the first two weeks at              Your own house is also an accommodation option.
         the time of registration if we have to arrange             Wherever you decide to stay, please bear in mind costs
         your accommodation, plus a placement fee of                for transport, entertainment and restaurant meals.
         $250.                                                      These costs differ widely from person to person.

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Quality Accommodation Guarantee:                                    Driving in New Zealand
Home-stay families are carefully selected by
NZSE/Accommodation Agent (appointed by the                               All vehicles travel on the left hand side of the
School). NZSE has processes in place to ensure that                       road;
high quality accommodation is provided for the
                                                                         Before you drive in New Zealand you should
students.
                                                                          read the Road Code to learn about the rules of
NZSE and its Accommodation Agent promote the                              the road, especially the ‘give way’ rule which
welfare of international students in accordance with                      differs from many other countries;
the Code of Practice published by NZQA.
                                                                         You must also take out a minimum level of
Smoking, Drugs and Alcohol (18+ Card)                                     insurance against damage to other people or
                                                                          their property;
Smoking
                                                                         All occupants are required (by law) to wear a
Shopkeepers will not sell tobacco to anyone under the                     seatbelt;
age of 18. Smoking is banned in most public buildings
and in many private buildings. It is not permitted in                    If you have a drivers licence from another
restaurants and hotel bars.                                               country or an international driving permit, you
                                                                          may drive in New Zealand for a maximum of one
Drugs and Alcohol                                                         year;
New Zealand has strict laws about the use of alcohol.                    If you would like to continue driving after this
You must be aged 18 or over to buy alcohol or enter a                     one-year period, you must hold a New Zealand
bar where it is sold. You will be asked for identification                licence.
if you look under the age of 25. Using non-prescription
drugs is illegal in New Zealand.
                                                                    There are three kinds of licence, as follows:
Kiwi Access Card                                                    Learner Licence:
There are four 'evidence of age' documents: NZ
                                                                    First you must pass a theory test. If you pass the test,
passport, overseas passport, NZ photographic driver
                                                                    you may begin driving, but only with a supervisor who
license, and the Kiwi Access card. If you do not have a
                                                                    is an experienced driver.
New Zealand driver license and do not wish to carry
your passport with you. The card costs $20 and
application forms can be obtained from your local NZ                You may carry passengers, if the supervisor agrees. If
Post outlet.                                                        you use a driving instructor during this time, you will
                                                                    pay for each hour of instruction – approximately
                                                                    NZ$50.00 per hour.

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