INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
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INTERNATIONAL STUDENT
SUPPORT HANDBOOK
CONTENTS 3.............Welcome from National Director Student Services 5.............Contact Details for International Student Support 7.............Important Dates 8.............Student Visa Information 9.............Emergency Contacts 11...........Community Services 12...........Insurance 12...........Pregnancy in New Zealand 13...........Alcohol Fact Sheet 14...........Playing It Safe 15...........Smoke-Free Law and Practice in New Zealand 16...........Accommodation 17...........Renting 101 18...........Fixed Term Tenancies 19...........Legal, Immigration, Work and Driving 21...........Education and Translation Services 22...........Your Student Portal 24...........Academic Support 25...........Academic Standing 26...........Plagiarism 26...........Examinations 27...........Impaired Performance of Aegrotat Consideration 28...........General Terms and Conditions for International Students 30...........Student Complaints and Grievance Procedures 32...........iStudent Complaints 32...........Code of Practice 32...........Student Discipline 34...........Earthquake Advice 35...........Be Adventure Smart 36...........Managing Your Finances 37...........Paying Your Fees 38 ..........Culture Shock 39 ..........Settling in New Zealand 42...........Glossary of Common Māori Words 42...........Common New Zealand Slang
WELCOME FROM
NATIONAL DIRECTOR
STUDENT SERVICES
NAU MAI, HAERE MAI – WELCOME
It is my pleasure to welcome new and returning international students
to Massey University. We start each academic year with enthusiasm,
in anticipation of the energy, talents and diverse influence you each
contribute to the campus, making it a richer place. We look forward to
celebrating your successes throughout your study at Massey.
ABOUT MASSEY
With more than 31,000 students, Massey University is the second
largest University in New Zealand with campuses in Auckland,
Palmerston North (Manawatū ) and Wellington. In addition, we offer
New Zealand’s longest-running distance education programme.
Each year more than 5,000 international students from over 100
countries study at Massey, and international students play an
important part, adding to the diversity of our student body and making
a significant contribution to student life at Massey.
Massey is recognised internationally for its excellence in teaching and
research. Our world-leading reputation extends across many diverse
disciplines, all with international excellence and national significance
in common.
We are ranked in the 1.3% of universities worldwide and have four
subject areas ranked in the top 100 by QS: agriculture and forestry, art
and design, development studies, and veterinary science.
SUPPORT AT MASSEY
The University offers a wide range of student services and has specialised
international support services and teams to help you settle into your new
study life, answer questions and help resolve any problems that may arise.
I hope that you will enjoy your time with us, and take all the opportunities
that will present themselves for learning, making new friends, expanding
your personal, social and cultural horizons. When you become a student
at university, you enter a special state of being. This period in your life
should alter the way you look at the world, at your fellow human beings
and at yourself. Enjoy it, cherish it, commit yourselves to your learning and
development and be assured that we are committed to you and your success.
On behalf of the team at Massey, we hope you enjoy your time with us
and I wish you every success for the year ahead.
Deanna Riach
INTERNATIONAL STUDENT SUPPORT 3
PASTORAL CARE & SUPPORT
INTERNATIONAL STUDENT SUPPORT
The International Student Support (ISS) provides comprehensive services to
international students. We are here to help with any questions you may have,
including:
• Pastoral care and support • Medical and travel insurance
• Student visa renewals on campus • Orientation programmes
• Cultural events, activities and seminars • Post-study work visa information
• General campus information
Please make use of these services!
iss.massey.ac.nz
4 INTERNATIONAL STUDENT SUPPORT
CONTACT DETAILS
INTERNATIONAL STUDENT SUPPORT
AUCKLAND PALMERSTON NORTH WELLINGTON
LOCATION LOCATION LOCATION
Quadrangle Building, A Ground floor Turitea Site, Registry Building, Campus Co-Lab,
(next to Campus Information Services) Level 2 (Ground Level) Block 9, Level C
EMAIL EMAIL EMAIL
issal@massey.ac.nz isspn@massey.ac.nz isswn@massey.ac.nz
OFFICE HOURS OFFICE HOURS OFFICE HOURS
Mon to Thur 8.30am – 4.30pm Mon to Fri 8.30am – 4.30pm Mon, Tue, Thur and
Fri 9.30am – 4.30pm Fri 8.45am – 4.30pm
Wed 9.00am – 4.30pm
CONTACT CONTACT CONTACT
Vivien Cheah Dianne Reilly Cherie Wu
+64 9 414 0800 ext 43214 +64 6 951 7782 ext 84782 +64 4 801 5799 ext 63622
v.cheah@massey.ac.nz d.m.reilly@massey.ac.nz isswn@massey.ac.nz
Anita Albert Tian (Tina) Yang
+64 9 414 0800 ext 43019 +64 6 951 7788 ext 84788
a.albert@massey.ac.nz t.t.yang1@massey.ac.nz
Adeline Yap Jamie Hooper
+64 9 414 0800 ext 43206 +64 6 951 7783 ext 84783
a.yap@massey.ac.nz j.d.hooper@massey.ac.nz
Sindy Lee Saba Azeem
+64 9 414 0800 ext 43839 +64 6 951 7784 ext 84784
s.lee3@massey.ac.nz s.azeem@massey.ac.nz
Merlyn Yin
+64 9 414 0800 ext 43020
m.yin@massey.ac.nz
EMERGENCY CONTACT EMERGENCY CONTACT EMERGENCY CONTACT
021 763 058 021 190 8399 027 222 0467
iss.massey.ac.nz
INTERNATIONAL STUDENT SUPPORT 5
6 INTERNATIONAL STUDENT SUPPORT
IMPORTANT DATES
SEMESTER ONE 2019
25 FEBRUARY 2019 – 22 JUNE 2019
Lectures: 25 February – 31 May 2019 Last day to withdraw from courses without financial
Mid-semester break: 12 – 26 April 2019 penalty (WMAR): Friday 8 March 2019*
Exams: 10 – 22 June 2019 Last day to withdraw from courses without academic
Release Date of Final Grades: 11 July 2019 (approximately) penalty (PWD): Friday 24 May 2019*
Last date to add courses: 11 February 2019
SEMESTER TWO 2019
15 JULY 2019 – 13 NOVEMBER 2019
Lectures: 15 July – 18 October 2019 Last date to add courses: 1 July 2019
Mid-semester break: 26 August – 6 September 2019 Last day to withdraw from courses without financial
Exams: 29 October – 13 November 2019 penalty (WMAR): Saturday 27 July 2019*
Release Date of Final Grades: 12 December 2019 Last day to withdraw from courses without academic
(approximately) penalty (PWD): Wednesday 16 October 2019*
DOUBLE SEMESTER 2019
25 FEBRUARY 2019 – 13 NOVEMBER 2019
Lectures: 25 February – 18 October 2019 Last date to add courses: 11 February 2019
Mid-semester break: 12 – 26 April 2019 Last day to withdraw from courses without financial
Mid-year break: 24 June – 12 July 2019 penalty (WMAR): Saturday 23 March 2019*
Mid-semester break: 26 August – 6 September 2019 Last day to withdraw from courses without academic
Exams: 29 October – 13 November 2019 penalty (PWD): Wednesday 11 September 2019*
Release Date of Final Grades: 12 December 2019
(approximately)
SUMMER SCHOOL 2019 - 2020
18 NOVEMBER 2019 – 15 FEBRUARY 2020
Lectures: 18 November 2019 – 4 February 2020 Last day to withdraw from courses without financial
Christmas break: 21 December 2019 – 2 January 2020 penalty (WMAR): Wednesday 27 November 2019*
Exams: 10 – 15 February 2020 Last day to withdraw from courses without academic
Release Date of Final Grades: To be advised penalty (PWD): Friday 24 January 2020*
Last date to add courses: 6 November 2019
*WMAR dates may differ for certain courses. Please check the Confirmation of Enrolment
letter via your Portal Messages for specific WMAR refund dates.
INTERNATIONAL STUDENT SUPPORT 7
STUDENT VISA AND WORKING IN
NZ INFORMATION
As an International student, you must hold a valid student visa at all times. If you entered the country on a visitor
visa or a working holiday visa, you must change it to a student visa before you can be enrolled. Your visa is valid
from the moment it is issued until its expiry date, or until you are granted a new visa.
THE STUDENT VISA REGULATIONS ARE AS FOLLOWS:
1. Your visa must match your enrolled programme of study.
2. You must be enrolled in full time internal study (minimum of 3 internal courses or 45 credits).
3. You must agree to hold valid insurance at all times.
4. Work rights:
a) Most students can work during semester up to 20 hours per week (This is each week separately not an
average over several weeks), and you can work full time over the summer holiday.
b) Exchange students can work if enrolled for one year or more; however Study Abroad students cannot work.
c) PhD students are able to work full time but before doing so MUST have their supervisors’ and
GRS approval.
MASSEY UNIVERSITY CAN HELP YOU RENEW YOUR STUDENT VISA, IF YOU:
• Hold a current valid student visa. You must renew your visa before it expires.
• Have a valid visa for the correct study programme, institution and study location.
• Comply with the financial regulations (have sufficient living costs). Please come to see us for the current
immigration requirements. Ongoing employment cannot be accepted as proof of living costs when renewing
your visa.
• Have made satisfactory progress and attendance as defined by Immigration New Zealand.
• Hold an acceptable insurance policy for the full length of your visa.
• Have a valid passport. Immigration will NOT approve a visa for you if your passport is expiring within 3
months.
All visa decisions are subject to Immigration New Zealand approval
immigration.govt.nz
WORKING IN NEW ZEALAND
To be able to work in New Zealand you must apply for an IRD (Inland Revenue Department) tax Number.
You will need:
a) Your passport details;
b) Your most recent overseas tax number (if you have one);
c) Your Immigration New Zealand application number;
d) A current New Zealand bank account.
8 INTERNATIONAL STUDENT SUPPORT
EMERGENCY CONTACTS
WHEN TO CALL 111
• 111 is the emergency number in New Zealand
AN EMERGENCY IS WHEN:
• There’s been a major car, truck, bike accident, or an accident at home with seriously
injured people;
• There is a fire or chemical spill;
• Someone is having breathing difficulties, is seriously ill or injured;
• Someone is in danger;
• There’s serious risk to life or property;
• A crime is being committed and the offenders are still there or have just left;
• You see a major public inconvenience: trees blocking the street or state highway.
EMERGENCY
SERVICES: HOW TO CALL 111
• DIAL 111 (remember to get an outside line if calling from an office or other internal
RING 111 system). You must know your location (where you are).
• A person will answer the phone and ask if you want the police department, the fire
services or an ambulance.
• You must know where you are, so you can tell the person on the phone where to
send the service you need.
• Ask for the service you will need. If you don’t know, ask for the police and they will
help you further.
• This service is available 24 hours per day, every day of the week, including public
holidays.
• This call is free from every type of land line phone and mobile phone (even pre-pay
phone without credit).
• People with hearing difficulties can phone 0800 16 16 16 (text phone only) or fax
0800 16 16 10.
• Do not text 111.
• There is no website access for this service.
INTERNATIONAL STUDENT SUPPORT 9
YOU CONTACT THIS SERVICE WHEN YOU NEED A DOCTOR BUT IT IS NOT AN EMERGENCY
SERVICE NAME NUMBER ADDRESS WEB / E-MAIL INFORMATION
Manawatū Campus 06 350 5533 Registry Building, level 1 Medical-Centre-PN@massey.ac.nz
Medical Centre Monday to Friday
8:30am - 5pm
Wellington Campus 04 979 3030 Wellbeing Centre, Block 9 Level D studenthealthand counsellingwgtn@
Student Health and Monday to Friday massey.ac.nz
Counselling Service 8:30am - 4:30pm
Auckland Campus Health & 09 213 6700 Level 2, Student Central studenthealth@massey.ac.nz
Counselling Centre Monday to Friday
8:30am - 5pm
YOU CONTACT THIS SERVICE WHEN YOU NEED A DOCTOR AFTER HOURS OR IT IS AN EMERGENCY
PALMERSTON NORTH
City Doctors 06 355 3300 22 Victoria Avenue, Palmerston North
8am - 8pm 7 days
Radius Medical, The Palms 06 354 7737 445 Ferguson Street, Palmerston North
After 8pm phone 8am - 7pm Monday- Friday, 9am - 6pm weekends and public holidays
0800 373 030
WELLINGTON
The Accident & Urgent Medical 04 384 4944 17 Adelaide Road, Newtown, Wellington
Centre
AUCKLAND
Shorecare Accident and Medical 09 486 7777 948 East Coast Road, Browns Bay
Clinic – Northcross Doctor 7 days 8am - 8pm
Shorecare Accident and Medical 09 486 7777 74 Taharoto Road, Ground Floor, Sovereign House, Smales Farm
Clinic – Smales Farm Doctor 24 hours, Pharmacy 7 days 8.30am - 11pm
Whitecross Accident & 09 444 4244 436-440 Glenfield Road, Glenfield
Emergency Clinic Doctor 7 days 8am - 10pm
NATIONAL
Healthline 0800 611 116 A free 24-hour telephone health advice service funded by the Ministry of
Health. This service is operated by registered nurses who will assess a
person’s condition and health needs and recommend the best course of action
to be taken. They can also provide general health information and location of
services.
FOR A TRUE EMERGENCY ONLY WHEN TAKEN BY AMBULANCE
North Shore Hospital 09 486 8900 124 Shakespeare Road, Takapuna waitematadhb.govt.nz/hospitals-clinics/
0800 80 93 42 north-shore-hospital
Palmerston North Hospital 06 356 9169 50 Ruahine Street, midcentraldhb.govt.nz
06 350 8774 Palmerston North
Wellington Hospital 04 385 5999 Riddiford Road, Newtown, ccdhb.org.nz
Wellington
MENTAL HEALTH ASSISTANCE
Mental Health Line 1737 Free call or text 24/7 for support mentalhealth.org.nz
from trained mental health
professionals
Te Haika (Wellington) 0800 745 477 For mental health crisis contact, mhaids.health.nz
referrals and general mental
enquiries – available 24 hours.
Auckland Crisis Team 0800 800 717
Mental Health Emergency Team 0800 653 357
(Palmerston North)
10 INTERNATIONAL STUDENT SUPPORTCOMMUNITY SERVICES
WEB/ E-MAIL
SERVICE NAME NUMBER OPENING HOURS
INFORMATION
Emotional and Mental Lifeline Aotearoa 09 522 2999 24 Hour Telephone For information on Face to Face
or Overall Wellbeing 0800 543 354 Counselling Counselling service, please visit:
Support lifeline.org.nz
Youth Development Youthline 0800 376 633 for 24/7 support Find out more about the support
and Support TEXT 234 between 8am – midnight centres in Auckland via
youthline.co.nz
Peer Support 0508 927 654 6pm – midnight;
Warmline 7 days a week
Suicide Prevention Suicide Crisis Helpline 0508 828 865 24 hours a day; livingworks.org.nz
7 days a week
Sexual Abuse Support, Helpline 09 623 1700 24/7 specialist crisis helpauckland.org.nz
Therapy and Justice support service
Services
Domestic Abuse Crisis Family Violence 0800 456 450 9am – 11pm; areyouok.org.nz
Support Information Line 7 days a week
SHINE (Safe Homes in 0508 744 633 9am – 11pm; 2shine.org.nz
NZ Every Day) helpline 7 days a week
Victims of Crime Victims Information 0800 650 654 24/7 See Financial and Legal assistances
Line – The Ministry of for victims of criminal offences via
Justice victimsinfo.govt.nz
Fight Crime Crimestoppers 0800 555 111 24/7 Give information on crime
anonymously via crimestoppers-nz.org
Health Triage and Healthline 0800 611 116 24/7 For more details, please go to
Care Advice health.govt.nz
Search: Free phone advice
Smoking Cessation Quitline 0800 778 778 24/7 quit.org.nz
Support
Drinking or Drug Use Community Alcohol and 09 845 1818 Appointments: For information on Walk-in Clinics,
Counselling Drug Services Monday to Friday please visit cads.org.nz
9am – 4.30pm
Alcohol Drug Helpline 0800 787 797 24/7 alcoholdrughelp.org.nz
TEXT 8681
Alcohol Drug Youth Line 0800 787 984
Depression and Depression Helpline 0800 111 757 24/7 Self tests available on:
Anxiety Counselling TEXT 4202 depression.org.nz
The Lowdown TEXT 5626 24/7 See Forum on: thelowdown.co.nz
Problem Gambling Gambling Helpline 0800 654 655 24/7 gamblinghelpline.co.nz
Support TEXT 8006
Youth Gambling 0800 654 659
Helpline
Problem Gambling 0800 664 262 Find a PGF Clinic near you via pgf.nz
Foundation
Asian Family Hotline 0800 862 342 asianfamilyservices.nz
Asian Patient Support Asian Health Services 09 486 8314 Monday to Friday; asianhealthservices.co.nz
and Health Interpreting 8.30am – 5pm
(excluding public holidays)
Other support services See whitepages.co.nz for more details and find support services near you.
INTERNATIONAL STUDENT SUPPORT 11INSURANCE
The Education (Pastoral Care of International Students) Code of Practice requires that all international students
have appropriate medical and travel insurance for the duration of their study visa or until they depart New
Zealand, whichever comes first.
Allianz Global Assistance NZ Ltd is our preferred insurance provider for international students. Enrolled students
will be charged Allianz’s Studentsafe Inbound University insurance premium when enrolment is completed. You
must pay this fee unless the University approves the use of an alternatives insurance provider.
You are not automatically covered for pre-existing medical conditions. Should you have a pre-existing medical
condition, you will need to apply for cover from Allianz.
For more information on the Student safe Inbound University insurance policy, pre-existing conditions and family
packages, visit massey.ac.nz/massey/international/faqs/insurance.cfm
For all Studentsafe Inbound University insurance and claim related queries:
Within New Zealand: 0800 486 004 or 09 488 1638
Worldwide reverse charge: +64 9 486 6868
Email: claims@studentassist.co.nz
Website: insurancesafenz.com/studentsafe
In addition to your insurance cover, the Accident Compensation Corporation (ACC) provides comprehensive, no-
fault personal injury cover for all New Zealand residents and visitors to New Zealand acc.co.nz
PREGNANCY IS NOT COVERED BY INSURANCE IN NEW ZEALAND
The laws in New Zealand about pregnancy and the medical/professional costs related to pregnancy have
changed in the last few years. Currently any person who is a non-resident in New Zealand (such as a
student visa holder) will have to pay the full costs of pregnancy and delivery at non-resident rates.
COMMUNITY SERVICES
As an international student, becoming pregnant or getting someone pregnant has several consequences that
you must take into account BEFORE the pregnancy occurs. For more information, contact the community service
providers listed below.
Pregnancy Counselling Services 0800 773 462 pcs.org.nz
Family Planning NZ familyplanning.org.nz
Ministry of Health 0800 855 066 health.govt.nz
12 INTERNATIONAL STUDENT SUPPORTALCOHOL FACT SHEET
THE SALE AND SUPPLY OF ALCOHOL ACT 2012
The government and the police are concerned about the effects of alcohol on the public – and on young
people in particular. The Sale and Supply of Alcohol Act 2012 controls the sale and supply of alcohol on or
from licensed premises like pubs, bars, restaurants, supermarkets and bottle-stores. It contains some new
rules you need to know about.
18 OR OVER
If you are 18 or over, you can buy alcohol and enter licensed premises in New Zealand as long as you can show
photo ID as proof of your age. Acceptable forms of ID are a NZ or overseas passport, a NZ photo driver’s licence
or a HANZ 18+ card.
UNDER 18
If you are under 18 you cannot legally buy or be supplied with alcohol, with two exceptions:
• If it is bought for you by your parent or legal guardian (parent or legal guardian does NOT include any other
family members like aunts, uncles, older brothers or sisters, older boyfriends or girlfriends, older husbands or
wives, coaches or anyone else acting temporarily in the place of a parent).
• If it is supplied to you at a private function like a wedding.
IF YOU BREAK THE LAW
• The rules are strict and there are stiff penalties for breaking the law for both you and the person who supplies
you with the alcohol.
• If you are under 18 and buy alcohol, or are illegally in a licensed premise, you could have to pay a NZ$200
infringement fee, which is like a traffic ticket. If the police charge you and you go to court, you can be fined up
to NZ$2,000.
• If you are found in possession of, or drinking alcohol in a public place (without a parent or legal guardian), you
could be charged a NZ$200 infringement fee or fined up to NZ$300.
• If someone buys alcohol for you, they could be fined up to NZ$2,000.
• If a bar manager or licensee sells or supplies alcohol to you, they could be fined up to NZ$10,000 or have their
licence suspended or both.
INTERNATIONAL STUDENT SUPPORT 13STICKING TOGETHER
You love your mates (most of the time!) and we love them
too. So, when you’re drinking, stick together and look out for
each other. It’s best if someone in the team isn’t going to get
too wrecked and they can keep an eye out for the rest.
SHARE A TAXI
PLAYING IT
safe
If you don’t want to disturb anyone else, put some cash
aside for a taxi home. If you share, you can save some
money as well.
WALKING HOME?
This is probably not such a good idea. If you have to walk
A FEW TIPS home, try to walk with a friend. Don’t let your friends
wander off by themselves either, especially if they have
TO MAKE been drinking.
SURE YOU HAVE A AND REMEMBER
good Drinking alcohol is your choice and you can choose to make
it an enjoyable experience. Sometimes, less is more. Have
NIGHT OUT a few, feel good, but not out of control. Listen to your body
and think about your own limit, and tomorrow morning!
ASSISTANCE
If it is hard to stop drinking, it might help to talk to someone
you trust. Visit the Health & Counselling Centre on your
campus or ring the Alcohol Helpline on 0800 787 797. They
are good listeners and will have some helpful ideas.
The Massey University App brings you
essential info while you are on the
move.
Check out ‘What’s on’ regularly to find
out about upcoming events, workshops
and things to do.
14 INTERNATIONAL STUDENT SUPPORTSMOKE-FREE LAW AND PRACTICE
IN NEW ZEALAND
ABOUT THE LAW
The Smoke-free Environments Act was passed in 1990 and last updated in 2003. The purpose of the Act was to:
• Reduce the exposure of non-smokers to second-hand smoke;
• Regulate the marketing and promotion of tobacco products;
• Monitor and regulate the presence of harmful constituents in tobacco products and tobacco smoke.
THE ACT
• Places restrictions on smoking in workplaces;
• Requires all workplaces to have a policy on smoking and to review that policy annually;
• Places bans on smoking in public transport and certain other public places, and restricted smoking in cafes;
• Provides for the control and disclosure, of the contents of tobacco products.
BAN ON SALE AND SUPPLY OF SMOKING PRODUCTS TO PEOPLE UNDER 18
• The sale of cigarettes, tobacco products and herbal smoking products to people under 18 years of age
is prohibited.
• The supply of cigarettes and tobacco products (in public places) to people under 18 is prohibited, for example,
buying cigarettes on behalf of, or for, young people and giving the cigarettes to people under 18 outside any
shop.
• Retailers selling cigarettes, tobacco or herbal smoking products must display a sign stating that the sale of
cigarettes, tobacco and herbal smoking products to people under 18 years of age is prohibited.
Massey
smokefree policies
Massey University is committed to providing a healthy
environment for everyone who works, studies, visits,
or has business on University campuses.
All University workplaces, grounds and vehicles are
totally smoke and vaping free except for the temporary
designated smoking/vaping areas.
INTERNATIONAL STUDENT SUPPORT 15ACCOMMODATION
WEB / E-MAIL
SERVICE NAME NUMBER LOCATION
INFORMATION
Massey Halls AUCKLAND
Residential Services 09 213 6600 Student Central, Level 2 accommodation.massey.ac.nz
On campus and Off Monday to Friday
campus accommodation 8:30am - 5pm accommodation.auckland@massey.ac.nz
advice
PALMERSTON NORTH
06 9517163 YFC Building, Rehab Road, accommodation.massey.ac.nz
ext 84163 Turitea Campus
Monday to Friday accommodation.manawatu@massey.ac.nz
8:30am - 4:30pm
WELLINGTON
04 801 5799 Student Central accommodation.massey.ac.nz
ext 63322 Monday, Tuesday,
Thursday and Friday accommodation.wellington@massey.ac.nz
8.30am - 4.30pm
Wednesday
9am - 4.30pm
Massey University AUCKLAND
Homestay 09 414 0800 Oteha Rohe Campus homestayakld@massey.ac.nz
Accommodation ext 43487 / 43158 Gate 4, Hokowhitu Place
Building 110
Monday to Friday
8.30am - 4.30pm
PALMERSTON NORTH
06 356 9099 Building 1, Colombo Village homestaypn@massey.ac.nz
ext 84077 Colombo Road
Turitea Campus
Monday to Friday
8.30am - 4.30pm
WELLINGTON
04 801 5799 Student Central homestaywgtn@massey.ac.nz
ext 63408 Monday, Tuesday,
Thursday and Friday
8:30am - 4:30pm
Wednesday 9am - 4:30pm
New Zealand Now newzealandnow.govt.nz/living-in-nz/housing/renting-a-property
Housing Advice
NZ Department of Bond advice: dbh.govt.nz
Building and Housing, 0800 737 666
Tenancy Services Tenancy advice: info@dbh.govt.nz
0800 836 262
The University is not responsible for private accommodation but the International Student Support
and Residential Services can offer advice and support to students living in or wanting to live in private
accommodation. We can help you with knowing where to find accommodation, plus what to be aware of when
renting in New Zealand. Please see Renting 101 for further information.
16 INTERNATIONAL STUDENT SUPPORTRENTING 101
DECIDE WHAT YOU WOULD LIKE
• Price
• Style or age
• Size
• Fencing
• Bedrooms
• School Zoning
• Length of tenancy
WHAT DOES IT COST?
• Move in costs typically include a deposit (3 or 4 weeks), rent in
advance (1 or 2 weeks) and a letting fee (1 week + GST).
• Contracts are negotiable.
• Two types of tenancy (fixed or periodic) See below for further
information on fixed term tenancy agreements).
TENANT RIGHTS AND OBLIGATIONS
• Pay the rent on time;
• Use the house for residential purposes;
• Have no more people living at the house than the maximum
allowed;
• Tell the landlord about repairs and damage;
• Repair damage caused deliberately;
• Keep the home reasonably clean and tidy;
• Rules at the end of tenancy;
• Allow the owner reasonable access;
• Pay for phone, electricity and gas.
A TENANT MUST NOT:
• Carelessly or deliberately cause damage;
• Use the home for any unlawful purpose;
• Disturb your neighbours;
• Alter or renovate the building;
• Change the locks without permission;
• Unreasonably refuse entry to the landlord;
• Sublet or transfer the tenancy without landlord’s agreement.
A LANDLORD MUST:
• Give 60 days’ notice of rent increase;
• Give 48 hours’ notice of an inspection;
• Give 24 hours’ notice of repair (entry);
• Make sure locks are adequate;
• Do any necessary repairs;
• Make sure property is clean and habitable at the beginning;
• Pay the rates;
• Take steps to ensure tenants aren’t disturbed by landlords’ other
tenants.
INTERNATIONAL STUDENT SUPPORT 17FIXED TERM TENANCIES
Be careful! A lot of tenants end up with court cases because of problems with their fixed term tenancy agreements.
In New Zealand, a signed rental/tenancy agreement is a commitment by law and cannot be broken.
Please think very carefully before you sign any fixed term rental agreement.
WHAT IS A FIXED TERM TENANCY AGREEMENT?
There are two main types of tenancy agreements for rental accommodation.
1. Indefinite or periodic agreements: The tenancy agreement does NOT have an END DATE. It does not say when
the agreement will finish. In this situation, the tenancy is ended by:
a) The tenant giving 21 days’ notice that they are leaving (this is advising the landlord that you are leaving 21
days BEFORE the day you leave); or
b) The landlord giving 90 days’ notice that the property must be vacated (the landlord must tell you the date
when you must leave the house at least 90 days in advance).
2 Fixed term tenancy agreement: In this situation the agreement signed states very clearly the date when the
tenancy will end. For example: “this tenancy is for a fixed term from 1st February 2018 to 1st February 2019”.
Be careful because the words fixed term may not be written in the agreement. The important thing is that
it says when the tenancy will finish. Neither the tenant (you) nor the landlord can end a fixed term tenancy
agreement without giving notice.
Fixed term tenancies are very common in New Zealand, and houses are often in short supply. Lots of houses you
look at may come with a fixed term tenancy. Don’t sign a fixed term tenancy if it doesn’t suit you circumstances.
If you like the house, but you do not want to sign a fixed term tenancy agreement, then try to negotiate with the
landlord (in these cases having good references from previous landlords would help).
A spoken agreement from the landlord is NOT enough. If the landlord is ready to agree to a periodic tenancy
agreement, then make sure the current agreement is changed to periodic or indefinite in writing.
Don’t rush into a decision – lots of people sign fixed term contracts and regret it later.
THINK CAREFULLY, READ ALL THE SMALL PRINT AND GET ADVICE BEFORE SIGNING
A FIXED TENANCY AGREEMENT.
18 INTERNATIONAL STUDENT SUPPORTLEGAL, IMMIGRATION, WORK AND DRIVING
WEB / E-MAIL
SERVICE NAME NUMBER ADDRESS
INFORMATION
STUDENT RIGHTS
Student AUCKLAND
Advocacy Auckland Students’ 09 443 9781 Level 2, Student Central advocacy@asa.ac.nz
Association Ext 43074
PALMERSTON NORTH
Massey University 06 356 9099 Room 2.24, Second floor, advocacy@musa.org.nz
Students’ Association Ext 86070 Students’ Centre Building
WELLINGTON
Massey at Wellington 04 801 5799 Campus Co-Lab, advocate@mawsa.org.nz
Students’ Association Ext 63762 Block 9, Level C
LEGAL ADVICE
General legal Citizens Advice Bureau 0800 367 222 AUCKLAND cab.org.nz
advice (CAB) Ground Floor, Bays
Community Centre,
2 Glen Road, Browns Bay,
North Shore,
Auckland
PALMERSTON NORTH
Community House
77-85 King Street,
Palmerston North
WELLINGTON
Mezzanine Floor Central Library
65 Victoria Street
Wellington
Community Law NZ communitylaw.org.nz
Human Rights Commission 0800 496 877 hrc.co.nz
infoline@hrc.co.nz
IMMIGRATION ADVICE
Embassy List of foreign embassies in New Zealand mfat.govt.nz/en/embassies
Contact
Student visas AUCKLAND
International Student 09 414 0800 Quadrangle Building, A L1 iss.massey.ac.nz
Support
issal@massey.ac.nz
PALMERSTON NORTH
International Student 06 356 9099 Registry Building, level 2 iss.massey.ac.nz
Support
isspn@massey.ac.nz
WELLINGTON
International Student 04 801 5799 Campus Co-Lab, iss.massey.ac.nz
Support Block 9, Level C
isswn@massey.ac.nz
Immigration 0508 558 855 PO Box 1049, immigration.govt.nz
New Zealand Palmerston North 4440
INTERNATIONAL STUDENT SUPPORT 19WORK
Work and Career & Employability AUCKLAND careerhub.massey.ac.nz
employment Services Quadrangle Building A, Level 1
careersupport@massey.ac.nz
PALMERSTON NORTH
Registry Building, Level 2
WELLINGTON
Campus Co-Lab, Block 9, Level C
Student Job Search 0800 757 652 sjs.co.nz
Getting an Inland Revenue 0800 257 777 ird.govt.nz
IRD number Department (IRD)
(tax number)
Knowing your Ministry for Business 0800 20 90 20 employment.govt.nz
employee rights Innovation and
Employment (MBIE)
DRIVING
All driving/car Land Transport Safety 0800 822 422 nzta.govt.nz/index.html
enquiries Agency
Vehicle Vehicle testing New 0800 88 88 69 vtnz.co.nz
inspection Zealand (VTNZ)
Driving training, Automobile Association 06 357 7039 aa.co.nz
insurance, (AA) 0800 500 222
driver Licence,
on road
assistance
20 INTERNATIONAL STUDENT SUPPORTEDUCATION AND TRANSLATION SERVICES
WEB / E-MAIL
SERVICE SERVICE NAME NUMBER ADDRESS
INFORMATION
New Zealand Ministry of Education 04 463 8000 minedu.govt.nz
Education New Zealand Educated newzealandeducated.com
Queries or New Zealand 0800 697 296 PO Box 160 nzqa.govt.nz/providers-partners/
complaints under Qualifications Authority 04 463 3000 Wellington 6140 education-code-of-practice
the Education
(Pastoral Care code.enquiries@nzqa.govt.nz
of International
Students) Code
of Practice 2016
Complaints The Office of the The Ombudsman, PO Box ombudsman.parliament.nz
against the Ombudsman 10152, Wellington 6143
University info@ombudsman.parliament.nz
Enquiries New Zealand 0800 697 296 PO Box 160 nzqa.govt.nz
about overseas Qualifications Authority 04 463 3000 Wellington 6140
qualifications
Translations Department of Internal 0800 Translate The Translation Services dia.govt.nz
services Affairs, Translation 0800 87 26 75 Level 13, Prime property
services Tower, 86-90 Lambton Quay, translate@dia.govt.nz
PO Box 805, Wellington 6011
Language Line 0800 656 656 Office of Ethnic affairs ethnicaffairs.govt.nz
Office of Ethnic Affairs PO Box 805
46 Waring Taylor St Language.Line@dia.govt.nz
Wellington
ACADEMIC SUPPORT
INTERNATIONAL STUDENT SUPPORT 21Access Massey Services
via your student portal
Enrol 2019
22 INTERNATIONAL STUDENT SUPPORTIntroduction to your Student Portal
Welcome to Massey University! Your Student Portal is where you can complete a number of key University activities, and we can
communicate with you. You will be able to access your student homepage via the Student/staff login button in the Massey
website menu or by going to http://smsportal.massey.ac.nz/. The first time you go to log in you will need to set a password for
accessing your student homepage. This is not related to the password you use to access other Massey services like Stream, Office
365 and library services.
Under the Home tab you will see the following information:
Unread messages Use the drop list to view all messages sent to you.
Tasks Will list any information Massey requires from you to progress your admission application.
Noticeboard Will provide you with information pertaining to your study at Massey.
Stream tile Links to the Stream login page.
Timetable tile Links to your course timetable.
Email tile Click this to access your Massey email account.
Massey information Will direct you to the following areas on Massey website: Library, Study, Admission, Student Life,
Research and Request student ID card.
Under the Qualifications and courses tab, you will see the following:
Apply for new qualification This is where you go to apply for entry (admission) into a new qualification. You do not enrol
tile into your courses (papers) via this tile.
View your timetable tile Links to your course timetable.
Important dates and events Click this to view application due dates, semester and examination dates, fee payment dates and
tile graduation ceremonies and orientation week dates.
My study Will show current qualifications and courses by academic year and previous study. You can also
apply for courses in this section.
Under the Results and exams tab, you will see the following information:
Personal exam timetable tile Links to your personal exam timetable.
Results tile Links to your course results (grades).
Order records and transcript Click this to order academic documents.
tile
Academic standing Will show your Academic Standing for current and previous academic years including any
restrictions placed on your study.
Academic records Includes links to order academic documents and to print out an unofficial copy of your study
history report.
Examinations Includes links to your personal examination timetable and to change exam venue and time.
Results View your results (grades).
Exceptional Circumstances Includes links to apply for aegrotat, impaired performance, exam script return or exam re-mark.
Contact Workshop Register for a Contact Workshop.
Under the Fees and finance tab, you will see the following information:
Make a payment tile Click this to make a payment for items you have been invoiced for.
Current statement tile Click this to view a statement for your current academic year, balances, any invoice/receipts
currently available and transaction details.
Invoices/Credit Notes tile Click this to view a current statement, make a payment and see completed invoices.
Balances Provide a quick view of your current balance outstanding and future balance.
Manage Finances Where to go to make a payment, view invoices/credit notes, receipts, statement of account and
get finance help and assistance.
Under the Scholarships tab, you will see the following information:
Search for Scholarships tile Click this to search for a list of scholarships available.
Make an Application tile Click this to apply for a scholarship.
Contact Scholarships tile Click this to email the Scholarship office.
Apply for a scholarship Provides link to apply for a scholarship.
My Applications View the progress of your scholarship applications.
Your Profile - You can access your profile details by clicking the drop-down at the top right-hand side of the
page. In this section, you can update your personal and contact details, view and provide details about your
previous tertiary study, apply for credit and opt out of receiving marketing materials.
INTERNATIONAL STUDENT SUPPORT 23ACADEMIC SUPPORT
CENTRE FOR TEACHING AND LEARNING
As a student at Massey University, you have access to a wide range of study support
services and resources that are designed to help you enhance your academic skills at all
levels of study.
These can be sourced from:
• One-to-one support – An appointment with a Learning Consultant.
• Electronic resources – Learning resources you can view online.
• Stream – located on Massey’s virtual learning environment, you can ask short questions or submit an
assignment for review of its academic tone and focus.
• Printed resources – Information that you can collect for free from CTL.
• Workshops and seminars – Sessions to help you develop your academic skills. Available to internal and
distance students.
• Study groups (formerly PASS) – Join a study group facilitated by a senior student (first year papers).
AUCKLAND PALMERSTON NORTH WELLINGTON
Albany Library Building, Level 3 Student Centre, Level 2 Library, Level A
East Precinct Manawatū Campus Phone: 04 8015799 ext: 63389
Phone: 09 441 8143 Phone: 06 350 2251 ext 81950 Email: ctlwel@massey.ac.nz
Email: ctlalb@massey.ac.nz Email: ctlman@massey.ac.nz
ACADEMIC ADVICE
Contact an adviser from our Academic Advice and Information Team for help with choosing and planning your
degree. This includes advice on planning and sequencing your courses, changing programmes and courses,
requirement for completing your degree, as well as progression from undergraduate to postgraduate study.
• Email: contact@massey.ac.nz
• Phone: 0800 MASSEY (0800 627 739)
AUCKLAND PALMERSTON NORTH WELLINGTON
Gate 1, Campus Information Campus Information Services Student Central, The Pyramid
Services, Quadrangle Building A, Registry, Level 2 (near Entrance A)
Level 1
24 INTERNATIONAL STUDENT SUPPORTACADEMIC STANDING
Academic Standing is a system designed to assist you to understand how you are performing in your studies.
Massey University has high expectations and wants students to pass 100% of their courses. Massey University
identifies and acknowledges and wants to help you to perform at your best.
Your Academic Standing is calculated after each semester. There are three types of Academic Standing you
can receive:
• University Standing: this standing is calculated based on the number of credits you have passed and your
Grade Point Average (GPA). Your University standing may affect the number of courses you are allowed to
enrol in.
• Qualification Standing: A few qualifications have specific student progression regulations that you need to
meet. If you fail to meet these requirements, you will receive a Qualification Standing of Excluded. This only
applies to a small number of qualifications, but it is important to know if it applies to yours.
• Course Standing: if you fail a course twice, you will receive a Course Standing of Excluded and will not be
able to re-enrol in that course for 12 months. This can apply to any course, from any enrolment period.
If your academic standing is calculated as “Excelling” or “Good”, this means Massey University is happy with
your progress (and you should be too!). However, if your standing is calculated as “Academic Management” or
“Academic Risk”, this means that the University may need to take steps such as limiting the number of courses
you can enrol in, so that you have the best opportunity to succeed in your studies with us.
For more information about Massey University’s academic policies, please see the University calendar or visit
massey.ac.nz
INTERNATIONAL STUDENT SUPPORT 25PLAGIARISM Massey University defines plagiarism as presenting as one’s own work the work of another, including the copying or paraphrasing of another’s work without acknowledging it as another person’s work through full and accurate referencing. Plagiarism applies to material so presented through written, spoken, electronic, broadcasting, visual, performance or other medium. In the context of an assignment, plagiarism occurs when information from another source is used without being credited correctly. This source can be a book, a journal article, an image, or a website: anything that was written, designed, or created by someone else. THERE ARE SEVERAL COMMON MISTAKES THAT CAN LEAD TO PLAGIARISM: • Copying a series of words without telling the reader where those words came from; • Copying a series of words without putting them inside quotation marks; • Paraphrasing (rephrasing) another source, but only changing a few words; • Using the facts or ideas from another source without telling the reader where they came from; • Copying images, in whole or part, without including captions or telling the reader where they came from. There can be significant academic penalties for plagiarising in an assignment. PLAGIARISM ANXIETY Many new students worry about accidentally plagiarising. This is perfectly natural! The rules of referencing are complex and intimidating at first. Academic study involves a lot of reading, and it can be difficult to keep track of the sources of ideas. If you have any doubts, ask your lecturer or tutor. EXAMINATIONS Examinations may be different from those you have experienced in your own country. At Massey University, your classes will finish after 12 weeks of study. Students then have two weeks of study time. Examinations start after the two weeks of study time. Examinations end on the last day of semester. The examination timetable is published in week 4 or 5. Timetable information can be found in your Student Homepage under Examinations. Examination regulations and instructions will be sent to you in an email or via the Student Homepage. They are also available on the Exams website. Read these regulations and instructions carefully. You must sit your exam at the time and place indicated in your timetable. If you think you have problems sitting your examinations at the scheduled time on campus please refer to “changing your exam centre” on the Exams website or contact Assessment Services immediately. Contact details: exams@massey.ac.nz Phone 0800MASSEY extension 83138 26 INTERNATIONAL STUDENT SUPPORT
IMPAIRED PERFORMANCE OR
AEGROTAT CONSIDERATION
If you are unable to attend an exam due to illness or injury, or if you believe that your performance in an exam has
been seriously impaired because of illness, injury, or something serious that happened just before the exam, you
may make an application for Aegrotat consideration.
AEGROTAT AND IMPAIRED PERFORMANCE – WHAT DO THEY MEAN?
Aegrotat is a university term that is used when a student is unable to attend an examination, compulsory
component or assessment activity occurring at a fixed time and place due to illness, injury, bereavement or other
critical circumstances.
Impaired Performance is used when a student believes that their performance in, or preparation for, any
examination or assessment activity has been seriously impaired due to illness, injury, bereavement or other
critical personal circumstances.
Critical personal circumstances are circumstances that have a profound effect on your ‘normal’ functioning. The
effect will usually be in terms of your ability to concentrate, think clearly or put aside strong emotion for the
duration of the assessment or a significant proportion of the study period. A more comprehensive definition,
including examples, can be found in the Glossary of the University Calendar, available at massey.ac.nz.
WHEN TO APPLY?
Applications for Aegrotat and Impaired performance have to be submitted as soon as possible after the
assessment event. The University must receive applications within 14 days of the assessment. You should always
attempt the assessment, and then apply for Impaired Performance. If exceptional circumstances prevent you
from attending an examination, assessment or other compulsory component of the course you can apply for an
Aegrotat consideration.
You should note that Aegrotat or Impaired Performance consideration is only given when serious and exceptional
circumstances apply at, or around, the time of your assessment event(s). Ongoing problems, conditions or
situations do not provide support for an application. Circumstances of your own making, such as sleeping through
an exam, or being exhausted because you studied all night prior to an exam, are not grounds for an application.
TO APPLY
1. Go to your Homepage Exceptional Circumstances Apply for aegrotat, impaired performance, exam script
return or remarkCreate New application
2. Click on the link that will take you to the webpage with the relevant application form and information.
3. Download the application form and follow the instructions on the webpage for completion of the form
4. Back on the homepage site for applying for aegrotat or impaired performance, complete the Application type
and Course information and upload the relevant forms and supporting documentation.
The University must receive the application within 14 days of the assessment. Do not send in an application
for an Aegrotat/Impaired Performance consideration after you have received your examination results, as it is
unlikely to be considered.
Supporting documentation such as medical certificates must be in English, or be accompanied by an
official translation in English. More information on the University’s Aegrotat/ Impaired Performance
policy and procedure is available online.
INTERNATIONAL STUDENT SUPPORT 27GENERAL TERMS AND CONDITIONS FOR INTERNATIONAL STUDENTS
1. TUITION FEES 4.3 At the University’s discretion, refunds granted will be made to: a
1.1 Tuition fees stated on the Offer of a Place are an estimate nominated account in the students’ home country; to the credit card
only and the student agrees to pay the tuition fees in full once used to make payment; or when the University has sighted an Offer
enrolment has been finalised. The final fees will depend on of Place from another institution the funds will be paid directly to
the number of papers taken and the category from which the the relevant institution. Fees paid by scholarship or other third party
selection is made. may be refunded to that party. Students under 18 years of age
1.2 Tuition fees are subject to annual adjustment by Council and must provide evidence of parental approval prior to withdrawal or
the student agrees to pay the tuition fees as set each year. The refund being granted.
student must ensure that they have sufficient funds available 4.4 A student who gains New Zealand residency before 10% of the
before commencing a programme of study. study period has passed will be refunded the difference between
1.3 One academic year (February to November) is generally the international and domestic fees for those papers.
equivalent to 120 credits of tuition. 4.5 A student who withdraws before 10% of the study period has
1.4 Some programmes require more than 120 credits to be passed will be refunded the non-tuition fees. Insurance premiums
completed in a year. This will also increase the tuition fee for will not be refunded if a claim has been made.
that year of study. 4.6 For each refund granted prior to the completion of the first
1.5 Tuition fees do not include accommodation, living expenses semester of study, the University will retain an administration fee of
textbooks, field trips, other course related or incidental $550.00.
$606.90 Withdrawal with refund in subsequent enrolment periods
expenses. For more information please visit http://international. will attract a withdrawal fee of $95.50.
$75. In all
In cases, Immigration
all cases, New New
Immigration
massey.ac.nz Zealand will be advised that the student has withdrawn.
4.7 Any commission paid by Massey University to an education agent
2. NON-TUITION FEES relating to the admission of the student will be deducted from the
2.1 Non-tuition fees are calculated on an academic year not by amount of any refund payable to the student where withdrawal
semester. Where a student’s study spans two academic years, occurs prior to completion of the first year of study.
eg, commencing in Semester Two and continuing through 4.8 Responsibility for authorising refunds for any student enrolled
Semester One of the following year the student will be liable for at Massey University is delegated by the Registrar to the
the annual non-tuition fees in each academic year. International Director. Appeals related to fee refunds should be
2.2 Non-tuition fees include the Enrolment Fee, Student Services sent in writing to the International Director.
Levy, campus charges, Students’ Association fees and Building
Levy and are subject to annual adjustment. 5. FEES PROTECTION POLICY
5.1 Massey University is governed by the Public Finance Act, the
3. PAYMENTS OF FEES Education Act, and University Council regulations in regard to
3.1 The student must pay tuition fees and other University related student fees. An individual fee account is maintained for each
fees to the University directly and not to any recruitment enrolled student.
agent or other party. This is part of Massey University’s fee 5.2 Any programme or course offered by the University and listed
protection policy. in its Calendar may be cancelled by the University as a result of
insufficient resources or student demand. The Vice Chancellor
3.2 There may be a bank fee charged by the University’s bank
confirms that Massey University has the financial resources
which is payable by the student.
available to refund fees to students enrolled in any cancelled
programme or course.
4. REFUND GUIDELINES 5.3 If a programme or course was unable to proceed due to destruction
(To be read in conjunction with the Massey University Calendar or damage to buildings, plant and equipment or other tangible
Statutes http://calendar.massey.ac.nz) assets, fees may be refunded to the students affected from
4.1 In accordance with the University’s Fees Regulations and insurance proceeds. In this case the fees refund would be covered
Immigration New Zealand policy, refunds of tuition fees paid by the University’s Industrial Special Risks policy and be classified
shall be made to students who withdraw from their paper(s) as a consequential loss. Under such conditions the University may
before 10% of the study period has passed, eg, two weeks for be unable to meet the normal timeframes for Fee Refunds.
a single semester paper and four weeks for a double semester
paper. 6. COMPENSATION
4.2 Prior to arrival on campus, requests for refunds should 6.1 Massey University will not compensate the student if Massey
be emailed to international@massey.ac.nz. After arrival University cancels and/or postpones courses and/or qualifications
on campus, requests for refunds must be received on an whether or not the student has commenced study. After the student
International Student Refund Request form available from has accepted the Offer of a Place Massey University may still
International Student Support staff at each campus. The cancel and/or postpone courses and/or qualifications offered from
date of withdrawal is deemed to be the date on which the a Programme of Study and/or change the content of any course/
application to withdraw is received by the University. qualification the student has enrolled in and cancel the student’s
enrolment under the Education Act or as permitted by law.
28 INTERNATIONAL STUDENT SUPPORTNov 2010
7. LIMITATION OF LIABILITY 14. IMMIGRATION
7.1 In accepting an Offer of a Place the student agrees that to the extent 14.1 Full details of visa and permit requirements, advice on rights
permitted by law Massey University’s liability to the student is limited to employment in New Zealand while studying, and reporting
to the amount of the tuition fees that Massey University received for requirements are available through the New Zealand
the student for the enrolment period in which liability arises. Immigration Service, and can be viewed on their website at
7.2 No liability will be accepted for the payment of interest or other http://www.immigration.govt.nz. If the student ceases to attend class
consideration in respect to monies held nor does Massey or fails to make satisfactory progress Massey University will advise
acknowledge any liability for student losses arising from exchange the New Zealand Immigration Service. This will impact the student’s
rate movement, conversion charges, bank fees, or fees paid to immigration status.
recruitment or immigration agents.
15. CAMPUS LOCATION AND PROGRAMME OF STUDY
8. LIMIT ON REPRESENTATION 15.1 The University reserves the right where appropriate to select the
8.1 The student acknowledges that they alone have decided to programme of study, campus location and start date for a student.
undertake the programme of study. This will be advised in the Offer of a Place.
8.2 The student agrees that statements made to them by or on behalf
of the University are binding only when they are recorded in writing 16. STUDENT ASSOCIATION
by the University to the student. 16.1 In accepting the Offer of a Place the student acknowledges that
they must become a member of the Student Association unless that
9. THE
9. CODE OF PRACTICE
EDUCATION FOR
(PASTORAL THEOFPASTORAL
CARE CARE
INTERNATIONAL OF
STUDENTS) Association grants the student exemption from membership on the
INTERNATIONAL
CODE OF PRACTICE STUDENTS grounds of conscientious objection. If exempted the student must still
pay the membership fee which the Association will pay to a charity of
9.1 Massey University has agreed to observe and be bound by the
its choice.
CodeEducation
The of Practice(Pastoral
for the Pastoral
Care of Care of International
International Students)Students
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published of the
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Copies
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arerequest from
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request from or from
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Ministry
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Ministry of at http://www.minedu.govt.nz/goto/
Education website at http://www. 17.1 The student acknowledges that Massey University has provided
international.
minedu.govt.nz/goto/international information on the cost of tuition and all other course related costs, its
facilities, equipment, staffing, courses and qualifications offered.
10. HEALTH AND DISABILITY
10.1 The student agrees that where there is an existing health condition 18. GRIEVANCE PROCEDURE
or disability the student will provide the University with medical 18.1 Massey University has a Student Grievance Procedure; details can
evidence from an appropriate medical professional that the found at
be found at http://calendar.massey.ac.nz
http://www.massey.ac.nz/massey/about-massey/calendar/
student is safe and able to participate in University activities. The studying-at-massey-university/student-grievance-procedures.cfm
student also accepts financial liability for all costs associated with
assistance that may be required for an existing medical condition 19. PRIVACY
or disability. The University reserves the right to decline or cancel 19.1 In accepting the Offer of a Place the student agrees that:
enrolment of a student if it determines that appropriate support is (i) Their information may be used for purposes related to their enrolment
not accessible or where the student withholds relevant information. as a student by members of the academic and administrative staff of
Massey University.
11. COMPULSORY MEDICAL AND TRAVEL INSURANCE (ii) Their information may be used for purposes external to Massey
11.1 International students must have appropriate and current medical University when it is in statistical form or when it is not to their
and travel insurance while studying in New Zealand. For insurance disadvantage, and also where disclosure is required to comply with
options refer to Insurance at http://international.massey.ac.nz the provisions of the Privacy Act 1993.
(iii) They have the right to see and correct if necessary the information
that they have provided.
12. ORIENTATION FOR INTERNATIONAL STUDENTS
12.1 Attendance at orientation is compulsory for international students.
Orientation is normally the International Commencement date 20. STUDENT AGREEMENT
notified on the Offer of Place. 20.1 In accepting this Offer of a Place the student agrees:
(i) To obey the Regulations and Statutes of Massey University as
13. CANCELLATION OF ENROLMENT published in the University’s Calendar for the current year
http://calendar.massey.ac.nz including the Code of Student Conduct
13.1 Without limitation, Massey University may cancel the student’s
enrolment if it determines that the student: (ii) To supply Massey University with information it requires from the
student from time to time.
(i) Is guilty of misconduct or a breach of discipline
(iii) Complete enrolment and registration procedures required by the
(ii) Enrols on a full-time basis in another institution
University.
(iii) Fails to make sufficient progress
(iv) To abide by the University’s Student Contract http://calendar.massey.
(iv) Has gained admission on false documentation ac.nz
(v) Does not hold an appropriate visa (v) That the information provided to Massey University is true and correct
and no information that would have an effect or bearing on enrolment
with the University has been withheld.
INTERNATIONAL STUDENT SUPPORT 29You can also read
