INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University

 
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
INTERNATIONAL STUDENT
    SUPPORT HANDBOOK
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
CONTENTS
3.............Welcome from National Director Student Services
5.............Contact Details for International Student Support
7.............Important Dates
8.............Student Visa Information
9.............Emergency Contacts
11...........Community Services
12...........Insurance
12...........Pregnancy in New Zealand
13...........Alcohol Fact Sheet
14...........Playing It Safe
15...........Smoke-Free Law and Practice in New Zealand
16...........Accommodation
17...........Renting 101
18...........Fixed Term Tenancies
19...........Legal, Immigration, Work and Driving
21...........Education and Translation Services
22...........Your Student Portal
24...........Academic Support
25...........Academic Standing
26...........Plagiarism
26...........Examinations
27...........Impaired Performance of Aegrotat Consideration
28...........General Terms and Conditions for International Students
30...........Student Complaints and Grievance Procedures
32...........iStudent Complaints
32...........Code of Practice
32...........Student Discipline
34...........Earthquake Advice
35...........Be Adventure Smart
36...........Managing Your Finances
37...........Paying Your Fees
38 ..........Culture Shock
39 ..........Settling in New Zealand
42...........Glossary of Common Māori Words
42...........Common New Zealand Slang
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
WELCOME FROM
NATIONAL DIRECTOR
STUDENT SERVICES
NAU MAI, HAERE MAI – WELCOME
It is my pleasure to welcome new and returning international students
to Massey University. We start each academic year with enthusiasm,
in anticipation of the energy, talents and diverse influence you each
contribute to the campus, making it a richer place. We look forward to
celebrating your successes throughout your study at Massey.

ABOUT MASSEY
With more than 31,000 students, Massey University is the second
largest University in New Zealand with campuses in Auckland,
Palmerston North (Manawatū ) and Wellington. In addition, we offer
New Zealand’s longest-running distance education programme.
Each year more than 5,000 international students from over 100
countries study at Massey, and international students play an
important part, adding to the diversity of our student body and making
a significant contribution to student life at Massey.
Massey is recognised internationally for its excellence in teaching and
research. Our world-leading reputation extends across many diverse
disciplines, all with international excellence and national significance
in common.
We are ranked in the 1.3% of universities worldwide and have four
subject areas ranked in the top 100 by QS: agriculture and forestry, art
and design, development studies, and veterinary science.

SUPPORT AT MASSEY
The University offers a wide range of student services and has specialised
international support services and teams to help you settle into your new
study life, answer questions and help resolve any problems that may arise.
I hope that you will enjoy your time with us, and take all the opportunities
that will present themselves for learning, making new friends, expanding
your personal, social and cultural horizons. When you become a student
at university, you enter a special state of being. This period in your life
should alter the way you look at the world, at your fellow human beings
and at yourself. Enjoy it, cherish it, commit yourselves to your learning and
development and be assured that we are committed to you and your success.
On behalf of the team at Massey, we hope you enjoy your time with us
and I wish you every success for the year ahead.
Deanna Riach

                                        INTERNATIONAL STUDENT SUPPORT 3
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
PASTORAL CARE & SUPPORT

 INTERNATIONAL STUDENT SUPPORT
 The International Student Support (ISS) provides comprehensive services to
 international students. We are here to help with any questions you may have,
 including:
 •   Pastoral care and support                  •   Medical and travel insurance
 •   Student visa renewals on campus            •   Orientation programmes
 •   Cultural events, activities and seminars   •   Post-study work visa information
 •   General campus information

 Please make use of these services!

                          iss.massey.ac.nz
4 INTERNATIONAL STUDENT SUPPORT
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
CONTACT DETAILS
INTERNATIONAL STUDENT SUPPORT

AUCKLAND                          PALMERSTON NORTH WELLINGTON

 LOCATION                                LOCATION                              LOCATION
 Quadrangle Building, A Ground floor     Turitea Site, Registry Building,      Campus Co-Lab,
 (next to Campus Information Services)   Level 2 (Ground Level)                Block 9, Level C

 EMAIL                                   EMAIL                                 EMAIL
 issal@massey.ac.nz                      isspn@massey.ac.nz                    isswn@massey.ac.nz

 OFFICE HOURS                            OFFICE HOURS                          OFFICE HOURS
 Mon to Thur 8.30am – 4.30pm             Mon to Fri 8.30am – 4.30pm            Mon, Tue, Thur and
 Fri 9.30am – 4.30pm                                                           Fri 8.45am – 4.30pm
                                                                               Wed 9.00am – 4.30pm

 CONTACT                                 CONTACT                               CONTACT
 Vivien Cheah                            Dianne Reilly                         Cherie Wu
 +64 9 414 0800 ext 43214                +64 6 951 7782 ext 84782              +64 4 801 5799 ext 63622
 v.cheah@massey.ac.nz                    d.m.reilly@massey.ac.nz               isswn@massey.ac.nz

 Anita Albert                            Tian (Tina) Yang
 +64 9 414 0800 ext 43019                +64 6 951 7788 ext 84788
 a.albert@massey.ac.nz                   t.t.yang1@massey.ac.nz

 Adeline Yap                             Jamie Hooper
 +64 9 414 0800 ext 43206                +64 6 951 7783 ext 84783
 a.yap@massey.ac.nz                      j.d.hooper@massey.ac.nz

 Sindy Lee                               Saba Azeem
 +64 9 414 0800 ext 43839                +64 6 951 7784 ext 84784
 s.lee3@massey.ac.nz                     s.azeem@massey.ac.nz

 Merlyn Yin
 +64 9 414 0800 ext 43020
 m.yin@massey.ac.nz

 EMERGENCY CONTACT                       EMERGENCY CONTACT                     EMERGENCY CONTACT
 021 763 058                             021 190 8399                          027 222 0467

                                         iss.massey.ac.nz
                                                                            INTERNATIONAL STUDENT SUPPORT   5
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
6 INTERNATIONAL STUDENT SUPPORT
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
IMPORTANT DATES
SEMESTER ONE 2019
25 FEBRUARY 2019 – 22 JUNE 2019
Lectures: 25 February – 31 May 2019                                 Last day to withdraw from courses without financial
Mid-semester break: 12 – 26 April 2019                              penalty (WMAR): Friday 8 March 2019*
Exams: 10 – 22 June 2019                                            Last day to withdraw from courses without academic
Release Date of Final Grades: 11 July 2019 (approximately)          penalty (PWD): Friday 24 May 2019*
Last date to add courses: 11 February 2019

SEMESTER TWO 2019
15 JULY 2019 – 13 NOVEMBER 2019
Lectures: 15 July – 18 October 2019                                 Last date to add courses: 1 July 2019
Mid-semester break: 26 August – 6 September 2019                    Last day to withdraw from courses without financial
Exams: 29 October – 13 November 2019                                penalty (WMAR): Saturday 27 July 2019*
Release Date of Final Grades: 12 December 2019                      Last day to withdraw from courses without academic
(approximately)                                                     penalty (PWD): Wednesday 16 October 2019*

DOUBLE SEMESTER 2019
25 FEBRUARY 2019 – 13 NOVEMBER 2019
Lectures: 25 February – 18 October 2019                             Last date to add courses: 11 February 2019
Mid-semester break: 12 – 26 April 2019                              Last day to withdraw from courses without financial
Mid-year break: 24 June – 12 July 2019                              penalty (WMAR): Saturday 23 March 2019*
Mid-semester break: 26 August – 6 September 2019                    Last day to withdraw from courses without academic
Exams: 29 October – 13 November 2019                                penalty (PWD): Wednesday 11 September 2019*
Release Date of Final Grades: 12 December 2019
(approximately)

SUMMER SCHOOL 2019 - 2020
18 NOVEMBER 2019 – 15 FEBRUARY 2020
Lectures: 18 November 2019 – 4 February 2020                        Last day to withdraw from courses without financial
Christmas break: 21 December 2019 – 2 January 2020                  penalty (WMAR): Wednesday 27 November 2019*
Exams: 10 – 15 February 2020                                        Last day to withdraw from courses without academic
Release Date of Final Grades: To be advised                         penalty (PWD): Friday 24 January 2020*
Last date to add courses: 6 November 2019

*WMAR dates may differ for certain courses. Please check the Confirmation of Enrolment
letter via your Portal Messages for specific WMAR refund dates.

                                                                                         INTERNATIONAL STUDENT SUPPORT 7
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
STUDENT VISA AND WORKING IN
NZ INFORMATION
As an International student, you must hold a valid student visa at all times. If you entered the country on a visitor
visa or a working holiday visa, you must change it to a student visa before you can be enrolled. Your visa is valid
from the moment it is issued until its expiry date, or until you are granted a new visa.

THE STUDENT VISA REGULATIONS ARE AS FOLLOWS:
1. Your visa must match your enrolled programme of study.
2. You must be enrolled in full time internal study (minimum of 3 internal courses or 45 credits).
3. You must agree to hold valid insurance at all times.
4. Work rights:
     a) Most students can work during semester up to 20 hours per week (This is each week separately not an
        average over several weeks), and you can work full time over the summer holiday.
     b) Exchange students can work if enrolled for one year or more; however Study Abroad students cannot work.
     c) PhD students are able to work full time but before doing so MUST have their supervisors’ and
        GRS approval.

MASSEY UNIVERSITY CAN HELP YOU RENEW YOUR STUDENT VISA, IF YOU:
• Hold a current valid student visa. You must renew your visa before it expires.
• Have a valid visa for the correct study programme, institution and study location.
• Comply with the financial regulations (have sufficient living costs). Please come to see us for the current
  immigration requirements. Ongoing employment cannot be accepted as proof of living costs when renewing
  your visa.
• Have made satisfactory progress and attendance as defined by Immigration New Zealand.
• Hold an acceptable insurance policy for the full length of your visa.
• Have a valid passport. Immigration will NOT approve a visa for you if your passport is expiring within 3
  months.

       All visa decisions are subject to Immigration New Zealand approval
                                immigration.govt.nz

WORKING IN NEW ZEALAND
To be able to work in New Zealand you must apply for an IRD (Inland Revenue Department) tax Number.
You will need:
a)   Your passport details;
b)   Your most recent overseas tax number (if you have one);
c)   Your Immigration New Zealand application number;
d)   A current New Zealand bank account.

8    INTERNATIONAL STUDENT SUPPORT
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
EMERGENCY CONTACTS
            WHEN TO CALL 111
            • 111 is the emergency number in New Zealand

            AN EMERGENCY IS WHEN:
            • There’s been a major car, truck, bike accident, or an accident at home with seriously
              injured people;

            • There is a fire or chemical spill;

            • Someone is having breathing difficulties, is seriously ill or injured;

            • Someone is in danger;

            • There’s serious risk to life or property;

            • A crime is being committed and the offenders are still there or have just left;

            • You see a major public inconvenience: trees blocking the street or state highway.
EMERGENCY
 SERVICES: HOW TO CALL 111
            • DIAL 111 (remember to get an outside line if calling from an office or other internal
RING 111      system). You must know your location (where you are).

            • A person will answer the phone and ask if you want the police department, the fire
              services or an ambulance.

            • You must know where you are, so you can tell the person on the phone where to
              send the service you need.

            • Ask for the service you will need. If you don’t know, ask for the police and they will
              help you further.

            • This service is available 24 hours per day, every day of the week, including public
              holidays.

            • This call is free from every type of land line phone and mobile phone (even pre-pay
              phone without credit).

            • People with hearing difficulties can phone 0800 16 16 16 (text phone only) or fax
              0800 16 16 10.

            • Do not text 111.

            • There is no website access for this service.

                                                                     INTERNATIONAL STUDENT SUPPORT 9
INTERNATIONAL STUDENT SUPPORT HANDBOOK - Massey University
YOU CONTACT THIS SERVICE WHEN YOU NEED A DOCTOR BUT IT IS NOT AN EMERGENCY
SERVICE NAME                    NUMBER            ADDRESS                                WEB / E-MAIL INFORMATION
Manawatū Campus                06 350 5533       Registry Building, level 1             Medical-Centre-PN@massey.ac.nz
Medical Centre                                    Monday to Friday
                                                  8:30am - 5pm
Wellington Campus               04 979 3030       Wellbeing Centre, Block 9 Level D      studenthealthand counsellingwgtn@
Student Health and                                Monday to Friday                       massey.ac.nz
Counselling Service                               8:30am - 4:30pm
Auckland Campus Health &        09 213 6700       Level 2, Student Central               studenthealth@massey.ac.nz
Counselling Centre                                Monday to Friday
                                                  8:30am - 5pm
YOU CONTACT THIS SERVICE WHEN YOU NEED A DOCTOR AFTER HOURS OR IT IS AN EMERGENCY
PALMERSTON NORTH
City Doctors                    06 355 3300       22 Victoria Avenue, Palmerston North
                                                  8am - 8pm 7 days
Radius Medical, The Palms       06 354 7737       445 Ferguson Street, Palmerston North
                                After 8pm phone   8am - 7pm Monday- Friday, 9am - 6pm weekends and public holidays
                                0800 373 030
WELLINGTON
The Accident & Urgent Medical   04 384 4944       17 Adelaide Road, Newtown, Wellington
Centre
AUCKLAND
Shorecare Accident and Medical 09 486 7777        948 East Coast Road, Browns Bay
Clinic – Northcross                               Doctor 7 days 8am - 8pm
Shorecare Accident and Medical 09 486 7777        74 Taharoto Road, Ground Floor, Sovereign House, Smales Farm
Clinic – Smales Farm                              Doctor 24 hours, Pharmacy 7 days 8.30am - 11pm
Whitecross Accident &           09 444 4244       436-440 Glenfield Road, Glenfield
Emergency Clinic                                  Doctor 7 days 8am - 10pm
NATIONAL
Healthline                      0800 611 116      A free 24-hour telephone health advice service funded by the Ministry of
                                                  Health. This service is operated by registered nurses who will assess a
                                                  person’s condition and health needs and recommend the best course of action
                                                  to be taken. They can also provide general health information and location of
                                                  services.
FOR A TRUE EMERGENCY ONLY WHEN TAKEN BY AMBULANCE
North Shore Hospital            09 486 8900       124 Shakespeare Road, Takapuna         waitematadhb.govt.nz/hospitals-clinics/
                                0800 80 93 42                                            north-shore-hospital
Palmerston North Hospital       06 356 9169       50 Ruahine Street,                     midcentraldhb.govt.nz
                                06 350 8774       Palmerston North
Wellington Hospital             04 385 5999       Riddiford Road, Newtown,               ccdhb.org.nz
                                                  Wellington
MENTAL HEALTH ASSISTANCE
Mental Health Line              1737              Free call or text 24/7 for support     mentalhealth.org.nz
                                                  from trained mental health
                                                  professionals
Te Haika (Wellington)           0800 745 477      For mental health crisis contact,      mhaids.health.nz
                                                  referrals and general mental
                                                  enquiries – available 24 hours.
Auckland Crisis Team            0800 800 717
Mental Health Emergency Team    0800 653 357
(Palmerston North)

10 INTERNATIONAL STUDENT SUPPORT
COMMUNITY SERVICES
                                                                                               WEB/ E-MAIL
SERVICE                  NAME                      NUMBER           OPENING HOURS
                                                                                               INFORMATION
Emotional and Mental     Lifeline Aotearoa         09 522 2999      24 Hour Telephone          For information on Face to Face
or Overall Wellbeing                               0800 543 354     Counselling                Counselling service, please visit:
Support                                                                                        lifeline.org.nz
Youth Development        Youthline                 0800 376 633 for 24/7 support               Find out more about the support
and Support                                        TEXT 234 between 8am – midnight             centres in Auckland via
                                                                                               youthline.co.nz
                         Peer Support              0508 927 654     6pm – midnight;
                         Warmline                                   7 days a week
Suicide Prevention       Suicide Crisis Helpline 0508 828 865       24 hours a day;            livingworks.org.nz
                                                                    7 days a week
Sexual Abuse Support, Helpline                     09 623 1700      24/7 specialist crisis     helpauckland.org.nz
Therapy and Justice                                                 support service
Services
Domestic Abuse Crisis Family Violence              0800 456 450     9am – 11pm;                areyouok.org.nz
Support               Information Line                              7 days a week
                         SHINE (Safe Homes in 0508 744 633          9am – 11pm;                2shine.org.nz
                         NZ Every Day) helpline                     7 days a week

Victims of Crime         Victims Information       0800 650 654     24/7                       See Financial and Legal assistances
                         Line – The Ministry of                                                for victims of criminal offences via
                         Justice                                                               victimsinfo.govt.nz
Fight Crime              Crimestoppers             0800 555 111     24/7                       Give information on crime
                                                                                               anonymously via crimestoppers-nz.org

Health Triage and        Healthline                0800 611 116     24/7                       For more details, please go to
Care Advice                                                                                    health.govt.nz
                                                                                               Search: Free phone advice
Smoking Cessation        Quitline                  0800 778 778     24/7                       quit.org.nz
Support
Drinking or Drug Use     Community Alcohol and     09 845 1818      Appointments:              For information on Walk-in Clinics,
Counselling              Drug Services                              Monday to Friday           please visit cads.org.nz
                                                                    9am – 4.30pm
                         Alcohol Drug Helpline     0800 787 797     24/7                       alcoholdrughelp.org.nz
                                                   TEXT 8681
                         Alcohol Drug Youth Line   0800 787 984

Depression and           Depression Helpline       0800 111 757     24/7                       Self tests available on:
Anxiety Counselling                                TEXT 4202                                   depression.org.nz
                         The Lowdown               TEXT 5626        24/7                       See Forum on: thelowdown.co.nz

Problem Gambling         Gambling Helpline         0800 654 655     24/7                       gamblinghelpline.co.nz
Support                                            TEXT 8006
                         Youth Gambling            0800 654 659
                         Helpline
                         Problem Gambling          0800 664 262                                Find a PGF Clinic near you via pgf.nz
                         Foundation
                         Asian Family Hotline      0800 862 342                                asianfamilyservices.nz

Asian Patient Support Asian Health Services        09 486 8314      Monday to Friday;           asianhealthservices.co.nz
and Health Interpreting                                             8.30am – 5pm
                                                                    (excluding public holidays)
Other support services   See whitepages.co.nz for more details and find support services near you.

                                                                                             INTERNATIONAL STUDENT SUPPORT 11
INSURANCE
The Education (Pastoral Care of International Students) Code of Practice requires that all international students
have appropriate medical and travel insurance for the duration of their study visa or until they depart New
Zealand, whichever comes first.
Allianz Global Assistance NZ Ltd is our preferred insurance provider for international students. Enrolled students
will be charged Allianz’s Studentsafe Inbound University insurance premium when enrolment is completed. You
must pay this fee unless the University approves the use of an alternatives insurance provider.
You are not automatically covered for pre-existing medical conditions. Should you have a pre-existing medical
condition, you will need to apply for cover from Allianz.
For more information on the Student safe Inbound University insurance policy, pre-existing conditions and family
packages, visit massey.ac.nz/massey/international/faqs/insurance.cfm
For all Studentsafe Inbound University insurance and claim related queries:
Within New Zealand: 0800 486 004 or 09 488 1638
Worldwide reverse charge: +64 9 486 6868
Email: claims@studentassist.co.nz
Website: insurancesafenz.com/studentsafe
In addition to your insurance cover, the Accident Compensation Corporation (ACC) provides comprehensive, no-
fault personal injury cover for all New Zealand residents and visitors to New Zealand acc.co.nz

          PREGNANCY IS NOT COVERED BY INSURANCE IN NEW ZEALAND

  The laws in New Zealand about pregnancy and the medical/professional costs related to pregnancy have
  changed in the last few years. Currently any person who is a non-resident in New Zealand (such as a
  student visa holder) will have to pay the full costs of pregnancy and delivery at non-resident rates.

COMMUNITY SERVICES
As an international student, becoming pregnant or getting someone pregnant has several consequences that
you must take into account BEFORE the pregnancy occurs. For more information, contact the community service
providers listed below.

Pregnancy Counselling Services               0800 773 462                   pcs.org.nz

Family Planning NZ                                                          familyplanning.org.nz

Ministry of Health                           0800 855 066                   health.govt.nz

12 INTERNATIONAL STUDENT SUPPORT
ALCOHOL FACT SHEET

                         THE SALE AND SUPPLY OF ALCOHOL ACT 2012

    The government and the police are concerned about the effects of alcohol on the public – and on young
    people in particular. The Sale and Supply of Alcohol Act 2012 controls the sale and supply of alcohol on or
    from licensed premises like pubs, bars, restaurants, supermarkets and bottle-stores. It contains some new
    rules you need to know about.

18 OR OVER
If you are 18 or over, you can buy alcohol and enter licensed premises in New Zealand as long as you can show
photo ID as proof of your age. Acceptable forms of ID are a NZ or overseas passport, a NZ photo driver’s licence
or a HANZ 18+ card.

UNDER 18
If you are under 18 you cannot legally buy or be supplied with alcohol, with two exceptions:
• If it is bought for you by your parent or legal guardian (parent or legal guardian does NOT include any other
  family members like aunts, uncles, older brothers or sisters, older boyfriends or girlfriends, older husbands or
  wives, coaches or anyone else acting temporarily in the place of a parent).
• If it is supplied to you at a private function like a wedding.

IF YOU BREAK THE LAW
• The rules are strict and there are stiff penalties for breaking the law for both you and the person who supplies
  you with the alcohol.
• If you are under 18 and buy alcohol, or are illegally in a licensed premise, you could have to pay a NZ$200
  infringement fee, which is like a traffic ticket. If the police charge you and you go to court, you can be fined up
  to NZ$2,000.
• If you are found in possession of, or drinking alcohol in a public place (without a parent or legal guardian), you
  could be charged a NZ$200 infringement fee or fined up to NZ$300.
• If someone buys alcohol for you, they could be fined up to NZ$2,000.
• If a bar manager or licensee sells or supplies alcohol to you, they could be fined up to NZ$10,000 or have their
  licence suspended or both.

                                                                                  INTERNATIONAL STUDENT SUPPORT 13
STICKING TOGETHER
                                           You love your mates (most of the time!) and we love them
                                           too. So, when you’re drinking, stick together and look out for
                                           each other. It’s best if someone in the team isn’t going to get
                                           too wrecked and they can keep an eye out for the rest.

                                           SHARE A TAXI
    PLAYING IT
            safe
                                           If you don’t want to disturb anyone else, put some cash
                                           aside for a taxi home. If you share, you can save some
                                           money as well.

                                           WALKING HOME?
                                           This is probably not such a good idea. If you have to walk

    A FEW TIPS                             home, try to walk with a friend. Don’t let your friends
                                           wander off by themselves either, especially if they have

     TO MAKE                               been drinking.

    SURE YOU HAVE A                        AND REMEMBER

             good                          Drinking alcohol is your choice and you can choose to make
                                           it an enjoyable experience. Sometimes, less is more. Have

     NIGHT OUT                             a few, feel good, but not out of control. Listen to your body
                                           and think about your own limit, and tomorrow morning!

                                           ASSISTANCE
                                           If it is hard to stop drinking, it might help to talk to someone
                                           you trust. Visit the Health & Counselling Centre on your
                                           campus or ring the Alcohol Helpline on 0800 787 797. They
                                           are good listeners and will have some helpful ideas.

            The Massey University App brings you
            essential info while you are on the
            move.
            Check out ‘What’s on’ regularly to find
            out about upcoming events, workshops
            and things to do.

14 INTERNATIONAL STUDENT SUPPORT
SMOKE-FREE LAW AND PRACTICE
IN NEW ZEALAND
ABOUT THE LAW
The Smoke-free Environments Act was passed in 1990 and last updated in 2003. The purpose of the Act was to:
• Reduce the exposure of non-smokers to second-hand smoke;
• Regulate the marketing and promotion of tobacco products;
• Monitor and regulate the presence of harmful constituents in tobacco products and tobacco smoke.

THE ACT
• Places restrictions on smoking in workplaces;
• Requires all workplaces to have a policy on smoking and to review that policy annually;
• Places bans on smoking in public transport and certain other public places, and restricted smoking in cafes;
• Provides for the control and disclosure, of the contents of tobacco products.

BAN ON SALE AND SUPPLY OF SMOKING PRODUCTS TO PEOPLE UNDER 18
• The sale of cigarettes, tobacco products and herbal smoking products to people under 18 years of age
  is prohibited.
• The supply of cigarettes and tobacco products (in public places) to people under 18 is prohibited, for example,
  buying cigarettes on behalf of, or for, young people and giving the cigarettes to people under 18 outside any
  shop.
• Retailers selling cigarettes, tobacco or herbal smoking products must display a sign stating that the sale of
  cigarettes, tobacco and herbal smoking products to people under 18 years of age is prohibited.

         Massey
     smokefree policies
   Massey University is committed to providing a healthy
   environment for everyone who works, studies, visits,
         or has business on University campuses.

    All University workplaces, grounds and vehicles are
   totally smoke and vaping free except for the temporary
             designated smoking/vaping areas.

                                                                                  INTERNATIONAL STUDENT SUPPORT 15
ACCOMMODATION
                                                                              WEB / E-MAIL
SERVICE NAME            NUMBER                LOCATION
                                                                              INFORMATION
Massey Halls            AUCKLAND
Residential Services    09 213 6600           Student Central, Level 2        accommodation.massey.ac.nz
On campus and Off                             Monday to Friday
campus accommodation                          8:30am - 5pm                    accommodation.auckland@massey.ac.nz
advice
                        PALMERSTON NORTH
                        06 9517163            YFC Building, Rehab Road,       accommodation.massey.ac.nz
                        ext 84163             Turitea Campus
                                              Monday to Friday                accommodation.manawatu@massey.ac.nz
                                              8:30am - 4:30pm
                        WELLINGTON
                        04 801 5799           Student Central                 accommodation.massey.ac.nz
                        ext 63322             Monday, Tuesday,
                                              Thursday and Friday             accommodation.wellington@massey.ac.nz
                                              8.30am - 4.30pm
                                              Wednesday
                                              9am - 4.30pm
Massey University       AUCKLAND
Homestay                09 414 0800           Oteha Rohe Campus               homestayakld@massey.ac.nz
Accommodation           ext 43487 / 43158     Gate 4, Hokowhitu Place
                                              Building 110
                                              Monday to Friday
                                              8.30am - 4.30pm
                        PALMERSTON NORTH
                        06 356 9099           Building 1, Colombo Village     homestaypn@massey.ac.nz
                        ext 84077             Colombo Road
                                              Turitea Campus
                                              Monday to Friday
                                              8.30am - 4.30pm
                        WELLINGTON
                        04 801 5799           Student Central                 homestaywgtn@massey.ac.nz
                        ext 63408             Monday, Tuesday,
                                              Thursday and Friday
                                              8:30am - 4:30pm
                                              Wednesday 9am - 4:30pm
New Zealand Now         newzealandnow.govt.nz/living-in-nz/housing/renting-a-property
Housing Advice
NZ Department of        Bond advice:                                          dbh.govt.nz
Building and Housing,   0800 737 666
Tenancy Services        Tenancy advice:                                       info@dbh.govt.nz
                        0800 836 262

The University is not responsible for private accommodation but the International Student Support
and Residential Services can offer advice and support to students living in or wanting to live in private
accommodation. We can help you with knowing where to find accommodation, plus what to be aware of when
renting in New Zealand. Please see Renting 101 for further information.

16 INTERNATIONAL STUDENT SUPPORT
RENTING 101
DECIDE WHAT YOU WOULD LIKE
•   Price
•   Style or age
•   Size
•   Fencing
•   Bedrooms
•   School Zoning
•   Length of tenancy

WHAT DOES IT COST?
•   Move in costs typically include a deposit (3 or 4 weeks), rent in
    advance (1 or 2 weeks) and a letting fee (1 week + GST).
•   Contracts are negotiable.
•   Two types of tenancy (fixed or periodic) See below for further
    information on fixed term tenancy agreements).

TENANT RIGHTS AND OBLIGATIONS
•   Pay the rent on time;
•   Use the house for residential purposes;
•   Have no more people living at the house than the maximum
    allowed;
•   Tell the landlord about repairs and damage;
•   Repair damage caused deliberately;
•   Keep the home reasonably clean and tidy;
•   Rules at the end of tenancy;
•   Allow the owner reasonable access;
•   Pay for phone, electricity and gas.

A TENANT MUST NOT:
•   Carelessly or deliberately cause damage;
•   Use the home for any unlawful purpose;
•   Disturb your neighbours;
•   Alter or renovate the building;
•   Change the locks without permission;
•   Unreasonably refuse entry to the landlord;
•   Sublet or transfer the tenancy without landlord’s agreement.

A LANDLORD MUST:
•   Give 60 days’ notice of rent increase;
•   Give 48 hours’ notice of an inspection;
•   Give 24 hours’ notice of repair (entry);
•   Make sure locks are adequate;
•   Do any necessary repairs;
•   Make sure property is clean and habitable at the beginning;
•   Pay the rates;
•   Take steps to ensure tenants aren’t disturbed by landlords’ other
    tenants.

                                  INTERNATIONAL STUDENT SUPPORT 17
FIXED TERM TENANCIES
Be careful! A lot of tenants end up with court cases because of problems with their fixed term tenancy agreements.
In New Zealand, a signed rental/tenancy agreement is a commitment by law and cannot be broken.
Please think very carefully before you sign any fixed term rental agreement.

WHAT IS A FIXED TERM TENANCY AGREEMENT?
There are two main types of tenancy agreements for rental accommodation.
1. Indefinite or periodic agreements: The tenancy agreement does NOT have an END DATE. It does not say when
   the agreement will finish. In this situation, the tenancy is ended by:
   a) The tenant giving 21 days’ notice that they are leaving (this is advising the landlord that you are leaving 21
      days BEFORE the day you leave); or
   b) The landlord giving 90 days’ notice that the property must be vacated (the landlord must tell you the date
      when you must leave the house at least 90 days in advance).
2 Fixed term tenancy agreement: In this situation the agreement signed states very clearly the date when the
  tenancy will end. For example: “this tenancy is for a fixed term from 1st February 2018 to 1st February 2019”.
  Be careful because the words fixed term may not be written in the agreement. The important thing is that
  it says when the tenancy will finish. Neither the tenant (you) nor the landlord can end a fixed term tenancy
  agreement without giving notice.
Fixed term tenancies are very common in New Zealand, and houses are often in short supply. Lots of houses you
look at may come with a fixed term tenancy. Don’t sign a fixed term tenancy if it doesn’t suit you circumstances.
If you like the house, but you do not want to sign a fixed term tenancy agreement, then try to negotiate with the
landlord (in these cases having good references from previous landlords would help).
A spoken agreement from the landlord is NOT enough. If the landlord is ready to agree to a periodic tenancy
agreement, then make sure the current agreement is changed to periodic or indefinite in writing.
Don’t rush into a decision – lots of people sign fixed term contracts and regret it later.

THINK CAREFULLY, READ ALL THE SMALL PRINT AND GET ADVICE BEFORE SIGNING
A FIXED TENANCY AGREEMENT.

18 INTERNATIONAL STUDENT SUPPORT
LEGAL, IMMIGRATION, WORK AND DRIVING
                                                                                               WEB / E-MAIL
                SERVICE NAME               NUMBER          ADDRESS
                                                                                               INFORMATION
STUDENT RIGHTS
Student         AUCKLAND
Advocacy        Auckland Students’         09 443 9781     Level 2, Student Central            advocacy@asa.ac.nz
                Association                Ext 43074
                PALMERSTON NORTH
                Massey University          06 356 9099     Room 2.24, Second floor,            advocacy@musa.org.nz
                Students’ Association      Ext 86070       Students’ Centre Building
                WELLINGTON
                Massey at Wellington       04 801 5799     Campus Co-Lab,                      advocate@mawsa.org.nz
                Students’ Association      Ext 63762       Block 9, Level C
LEGAL ADVICE
General legal   Citizens Advice Bureau     0800 367 222    AUCKLAND                            cab.org.nz
advice          (CAB)                                      Ground Floor, Bays
                                                           Community Centre,
                                                           2 Glen Road, Browns Bay,
                                                           North Shore,
                                                           Auckland
                                                           PALMERSTON NORTH
                                                           Community House
                                                           77-85 King Street,
                                                           Palmerston North
                                                           WELLINGTON
                                                           Mezzanine Floor Central Library
                                                           65 Victoria Street
                                                           Wellington
                Community Law NZ                                                               communitylaw.org.nz
                Human Rights Commission 0800 496 877                                           hrc.co.nz

                                                                                               infoline@hrc.co.nz
IMMIGRATION ADVICE
Embassy         List of foreign embassies in New Zealand                                       mfat.govt.nz/en/embassies
Contact
Student visas   AUCKLAND
                International Student      09 414 0800     Quadrangle Building, A L1           iss.massey.ac.nz
                Support
                                                                                               issal@massey.ac.nz
                PALMERSTON NORTH
                International Student      06 356 9099     Registry Building, level 2          iss.massey.ac.nz
                Support
                                                                                               isspn@massey.ac.nz
                WELLINGTON
                International Student      04 801 5799     Campus Co-Lab,                      iss.massey.ac.nz
                Support                                    Block 9, Level C
                                                                                               isswn@massey.ac.nz
                Immigration                0508 558 855    PO Box 1049,                        immigration.govt.nz
                New Zealand                                Palmerston North 4440

                                                                                        INTERNATIONAL STUDENT SUPPORT 19
WORK
Work and          Career & Employability   AUCKLAND                          careerhub.massey.ac.nz
employment        Services                 Quadrangle Building A, Level 1
                                                                             careersupport@massey.ac.nz
                                           PALMERSTON NORTH
                                           Registry Building, Level 2
                                           WELLINGTON
                                           Campus Co-Lab, Block 9, Level C
                  Student Job Search       0800 757 652                      sjs.co.nz
Getting an        Inland Revenue           0800 257 777                      ird.govt.nz
IRD number        Department (IRD)
(tax number)
Knowing your    Ministry for Business      0800 20 90 20                     employment.govt.nz
employee rights Innovation and
                Employment (MBIE)
DRIVING
All driving/car   Land Transport Safety    0800 822 422                      nzta.govt.nz/index.html
enquiries         Agency
Vehicle           Vehicle testing New      0800 88 88 69                     vtnz.co.nz
inspection        Zealand (VTNZ)
Driving training, Automobile Association   06 357 7039                       aa.co.nz
insurance,        (AA)                     0800 500 222
driver Licence,
on road
assistance

20 INTERNATIONAL STUDENT SUPPORT
EDUCATION AND TRANSLATION SERVICES
                                                                                            WEB / E-MAIL
SERVICE           SERVICE NAME               NUMBER           ADDRESS
                                                                                            INFORMATION
New Zealand       Ministry of Education      04 463 8000                                    minedu.govt.nz
Education         New Zealand Educated                                                      newzealandeducated.com
Queries or       New Zealand                 0800 697 296     PO Box 160                    nzqa.govt.nz/providers-partners/
complaints under Qualifications Authority    04 463 3000      Wellington 6140               education-code-of-practice
the Education
(Pastoral Care                                                                              code.enquiries@nzqa.govt.nz
of International
Students) Code
of Practice 2016
Complaints        The Office of the                           The Ombudsman, PO Box         ombudsman.parliament.nz
against the       Ombudsman                                   10152, Wellington 6143
University                                                                                  info@ombudsman.parliament.nz
Enquiries         New Zealand                0800 697 296     PO Box 160                    nzqa.govt.nz
about overseas    Qualifications Authority   04 463 3000      Wellington 6140
qualifications
Translations      Department of Internal     0800 Translate   The Translation Services    dia.govt.nz
services          Affairs, Translation       0800 87 26 75    Level 13, Prime property
                  services                                    Tower, 86-90 Lambton Quay, translate@dia.govt.nz
                                                              PO Box 805, Wellington 6011
                  Language Line              0800 656 656     Office of Ethnic affairs      ethnicaffairs.govt.nz
                  Office of Ethnic Affairs                    PO Box 805
                                                              46 Waring Taylor St           Language.Line@dia.govt.nz
                                                              Wellington

ACADEMIC SUPPORT

                                                                                         INTERNATIONAL STUDENT SUPPORT 21
Access Massey Services
via your student portal

                                   Enrol 2019

22 INTERNATIONAL STUDENT SUPPORT
Introduction to your Student Portal
Welcome to Massey University! Your Student Portal is where you can complete a number of key University activities, and we can
communicate with you. You will be able to access your student homepage via the Student/staff login button in the Massey
website menu or by going to http://smsportal.massey.ac.nz/. The first time you go to log in you will need to set a password for
accessing your student homepage. This is not related to the password you use to access other Massey services like Stream, Office
365 and library services.
Under the Home tab you will see the following information:
 Unread messages                  Use the drop list to view all messages sent to you.
 Tasks                            Will list any information Massey requires from you to progress your admission application.
 Noticeboard                      Will provide you with information pertaining to your study at Massey.
 Stream tile                      Links to the Stream login page.
 Timetable tile                   Links to your course timetable.
 Email tile                       Click this to access your Massey email account.
 Massey information               Will direct you to the following areas on Massey website: Library, Study, Admission, Student Life,
                                  Research and Request student ID card.
Under the Qualifications and courses tab, you will see the following:
 Apply for new qualification      This is where you go to apply for entry (admission) into a new qualification. You do not enrol
 tile                             into your courses (papers) via this tile.
 View your timetable tile         Links to your course timetable.
 Important dates and events       Click this to view application due dates, semester and examination dates, fee payment dates and
 tile                             graduation ceremonies and orientation week dates.
 My study                         Will show current qualifications and courses by academic year and previous study. You can also
                                  apply for courses in this section.
Under the Results and exams tab, you will see the following information:
 Personal exam timetable tile     Links to your personal exam timetable.
 Results tile                     Links to your course results (grades).
 Order records and transcript     Click this to order academic documents.
 tile
 Academic standing                Will show your Academic Standing for current and previous academic years including any
                                  restrictions placed on your study.
 Academic records                 Includes links to order academic documents and to print out an unofficial copy of your study
                                  history report.
 Examinations                     Includes links to your personal examination timetable and to change exam venue and time.
 Results                          View your results (grades).
 Exceptional Circumstances        Includes links to apply for aegrotat, impaired performance, exam script return or exam re-mark.
 Contact Workshop                 Register for a Contact Workshop.
Under the Fees and finance tab, you will see the following information:
 Make a payment tile              Click this to make a payment for items you have been invoiced for.
 Current statement tile           Click this to view a statement for your current academic year, balances, any invoice/receipts
                                  currently available and transaction details.
 Invoices/Credit Notes tile       Click this to view a current statement, make a payment and see completed invoices.
 Balances                         Provide a quick view of your current balance outstanding and future balance.
 Manage Finances                  Where to go to make a payment, view invoices/credit notes, receipts, statement of account and
                                  get finance help and assistance.
Under the Scholarships tab, you will see the following information:
 Search for Scholarships tile     Click this to search for a list of scholarships available.
 Make an Application tile         Click this to apply for a scholarship.
 Contact Scholarships tile        Click this to email the Scholarship office.
 Apply for a scholarship          Provides link to apply for a scholarship.
 My Applications                  View the progress of your scholarship applications.

                      Your Profile - You can access your profile details by clicking the drop-down at the top right-hand side of the
                      page. In this section, you can update your personal and contact details, view and provide details about your
                      previous tertiary study, apply for credit and opt out of receiving marketing materials.

                                                                                               INTERNATIONAL STUDENT SUPPORT 23
ACADEMIC SUPPORT
CENTRE FOR TEACHING AND LEARNING

     As a student at Massey University, you have access to a wide range of study support
     services and resources that are designed to help you enhance your academic skills at all
     levels of study.

These can be sourced from:
• One-to-one support – An appointment with a Learning Consultant.
• Electronic resources – Learning resources you can view online.
• Stream – located on Massey’s virtual learning environment, you can ask short questions or submit an
   assignment for review of its academic tone and focus.
• Printed resources – Information that you can collect for free from CTL.
• Workshops and seminars – Sessions to help you develop your academic skills. Available to internal and
   distance students.
• Study groups (formerly PASS) – Join a study group facilitated by a senior student (first year papers).

AUCKLAND                             PALMERSTON NORTH                    WELLINGTON
Albany Library Building, Level 3     Student Centre, Level 2             Library, Level A
East Precinct                        Manawatū Campus                    Phone: 04 8015799 ext: 63389
Phone: 09 441 8143                   Phone: 06 350 2251 ext 81950        Email: ctlwel@massey.ac.nz
Email: ctlalb@massey.ac.nz           Email: ctlman@massey.ac.nz

ACADEMIC ADVICE
Contact an adviser from our Academic Advice and Information Team for help with choosing and planning your
degree. This includes advice on planning and sequencing your courses, changing programmes and courses,
requirement for completing your degree, as well as progression from undergraduate to postgraduate study.
• Email: contact@massey.ac.nz
• Phone: 0800 MASSEY (0800 627 739)

AUCKLAND                             PALMERSTON NORTH                    WELLINGTON
Gate 1, Campus Information           Campus Information Services         Student Central, The Pyramid
Services, Quadrangle Building A,     Registry, Level 2                   (near Entrance A)
Level 1

24 INTERNATIONAL STUDENT SUPPORT
ACADEMIC STANDING
Academic Standing is a system designed to assist you to understand how you are performing in your studies.
Massey University has high expectations and wants students to pass 100% of their courses. Massey University
identifies and acknowledges and wants to help you to perform at your best.
Your Academic Standing is calculated after each semester. There are three types of Academic Standing you
can receive:
• University Standing: this standing is calculated based on the number of credits you have passed and your
  Grade Point Average (GPA). Your University standing may affect the number of courses you are allowed to
  enrol in.
• Qualification Standing: A few qualifications have specific student progression regulations that you need to
  meet. If you fail to meet these requirements, you will receive a Qualification Standing of Excluded. This only
  applies to a small number of qualifications, but it is important to know if it applies to yours.
• Course Standing: if you fail a course twice, you will receive a Course Standing of Excluded and will not be
  able to re-enrol in that course for 12 months. This can apply to any course, from any enrolment period.
If your academic standing is calculated as “Excelling” or “Good”, this means Massey University is happy with
your progress (and you should be too!). However, if your standing is calculated as “Academic Management” or
“Academic Risk”, this means that the University may need to take steps such as limiting the number of courses
you can enrol in, so that you have the best opportunity to succeed in your studies with us.
For more information about Massey University’s academic policies, please see the University calendar or visit
massey.ac.nz

                                                                               INTERNATIONAL STUDENT SUPPORT 25
PLAGIARISM
Massey University defines plagiarism as presenting as one’s own work the work of another, including the copying
or paraphrasing of another’s work without acknowledging it as another person’s work through full and accurate
referencing. Plagiarism applies to material so presented through written, spoken, electronic, broadcasting, visual,
performance or other medium.
In the context of an assignment, plagiarism occurs when information from another source is used without being
credited correctly. This source can be a book, a journal article, an image, or a website: anything that was written,
designed, or created by someone else.

THERE ARE SEVERAL COMMON MISTAKES THAT CAN LEAD TO PLAGIARISM:
• Copying a series of words without telling the reader where those words came from;
• Copying a series of words without putting them inside quotation marks;
• Paraphrasing (rephrasing) another source, but only changing a few words;
• Using the facts or ideas from another source without telling the reader where they came from;
• Copying images, in whole or part, without including captions or telling the reader where they came from.
There can be significant academic penalties for plagiarising in an assignment.

PLAGIARISM ANXIETY
Many new students worry about accidentally plagiarising. This is perfectly natural! The rules of referencing are
complex and intimidating at first. Academic study involves a lot of reading, and it can be difficult to keep track of
the sources of ideas. If you have any doubts, ask your lecturer or tutor.

EXAMINATIONS
Examinations may be different from those you have experienced in your own country.
At Massey University, your classes will finish after 12 weeks of study. Students then have two weeks of study
time. Examinations start after the two weeks of study time. Examinations end on the last day of semester.
The examination timetable is published in week 4 or 5. Timetable information can be found in your Student
Homepage under Examinations. Examination regulations and instructions will be sent to you in an email or via
the Student Homepage. They are also available on the Exams website. Read these regulations and instructions
carefully. You must sit your exam at the time and place indicated in your timetable. If you think you have problems
sitting your examinations at the scheduled time on campus please refer to “changing your exam centre” on the
Exams website or contact Assessment Services immediately.
Contact details: exams@massey.ac.nz Phone 0800MASSEY extension 83138

26 INTERNATIONAL STUDENT SUPPORT
IMPAIRED PERFORMANCE OR
AEGROTAT CONSIDERATION
If you are unable to attend an exam due to illness or injury, or if you believe that your performance in an exam has
been seriously impaired because of illness, injury, or something serious that happened just before the exam, you
may make an application for Aegrotat consideration.

AEGROTAT AND IMPAIRED PERFORMANCE – WHAT DO THEY MEAN?
Aegrotat is a university term that is used when a student is unable to attend an examination, compulsory
component or assessment activity occurring at a fixed time and place due to illness, injury, bereavement or other
critical circumstances.
Impaired Performance is used when a student believes that their performance in, or preparation for, any
examination or assessment activity has been seriously impaired due to illness, injury, bereavement or other
critical personal circumstances.
Critical personal circumstances are circumstances that have a profound effect on your ‘normal’ functioning. The
effect will usually be in terms of your ability to concentrate, think clearly or put aside strong emotion for the
duration of the assessment or a significant proportion of the study period. A more comprehensive definition,
including examples, can be found in the Glossary of the University Calendar, available at massey.ac.nz.

WHEN TO APPLY?
Applications for Aegrotat and Impaired performance have to be submitted as soon as possible after the
assessment event. The University must receive applications within 14 days of the assessment. You should always
attempt the assessment, and then apply for Impaired Performance. If exceptional circumstances prevent you
from attending an examination, assessment or other compulsory component of the course you can apply for an
Aegrotat consideration.
You should note that Aegrotat or Impaired Performance consideration is only given when serious and exceptional
circumstances apply at, or around, the time of your assessment event(s). Ongoing problems, conditions or
situations do not provide support for an application. Circumstances of your own making, such as sleeping through
an exam, or being exhausted because you studied all night prior to an exam, are not grounds for an application.

TO APPLY
1. Go to your Homepage  Exceptional Circumstances Apply for aegrotat, impaired performance, exam script
   return or remarkCreate New application
2. Click on the link that will take you to the webpage with the relevant application form and information.
3. Download the application form and follow the instructions on the webpage for completion of the form
4. Back on the homepage site for applying for aegrotat or impaired performance, complete the Application type
   and Course information and upload the relevant forms and supporting documentation.
The University must receive the application within 14 days of the assessment. Do not send in an application
for an Aegrotat/Impaired Performance consideration after you have received your examination results, as it is
unlikely to be considered.
Supporting documentation such as medical certificates must be in English, or be accompanied by an
official translation in English. More information on the University’s Aegrotat/ Impaired Performance
                                policy and procedure is available online.

                                                                                INTERNATIONAL STUDENT SUPPORT 27
GENERAL TERMS AND CONDITIONS FOR INTERNATIONAL STUDENTS
1. TUITION FEES                                                            4.3    At the University’s discretion, refunds granted will be made to: a
1.1 Tuition fees stated on the Offer of a Place are an estimate                   nominated account in the students’ home country; to the credit card
       only and the student agrees to pay the tuition fees in full once           used to make payment; or when the University has sighted an Offer
       enrolment has been finalised. The final fees will depend on                  of Place from another institution the funds will be paid directly to
       the number of papers taken and the category from which the                 the relevant institution. Fees paid by scholarship or other third party
       selection is made.                                                         may be refunded to that party. Students under 18 years of age
1.2 Tuition fees are subject to annual adjustment by Council and                  must provide evidence of parental approval prior to withdrawal or
       the student agrees to pay the tuition fees as set each year. The           refund being granted.
       student must ensure that they have sufficient funds available        4.4    A student who gains New Zealand residency before 10% of the
       before commencing a programme of study.                                    study period has passed will be refunded the difference between
1.3 One academic year (February to November) is generally                         the international and domestic fees for those papers.
       equivalent to 120 credits of tuition.                               4.5    A student who withdraws before 10% of the study period has
1.4 Some programmes require more than 120 credits to be                           passed will be refunded the non-tuition fees. Insurance premiums
       completed in a year. This will also increase the tuition fee for           will not be refunded if a claim has been made.
       that year of study.                                                 4.6    For each refund granted prior to the completion of the first
1.5 Tuition fees do not include accommodation, living expenses                    semester of study, the University will retain an administration fee of
       textbooks, field trips, other course related or incidental                  $550.00.
                                                                                  $606.90 Withdrawal with refund in subsequent enrolment periods
       expenses. For more information please visit http://international.          will attract a withdrawal fee of $95.50.
                                                                                                                   $75. In all
                                                                                                                           In cases,  Immigration
                                                                                                                               all cases,         New New
                                                                                                                                          Immigration
       massey.ac.nz                                                               Zealand will be advised that the student has withdrawn.
                                                                           4.7    Any commission paid by Massey University to an education agent
2. NON-TUITION FEES                                                               relating to the admission of the student will be deducted from the
2.1 Non-tuition fees are calculated on an academic year not by                    amount of any refund payable to the student where withdrawal
      semester. Where a student’s study spans two academic years,                 occurs prior to completion of the first year of study.
      eg, commencing in Semester Two and continuing through                4.8    Responsibility for authorising refunds for any student enrolled
      Semester One of the following year the student will be liable for           at Massey University is delegated by the Registrar to the
      the annual non-tuition fees in each academic year.                          International Director. Appeals related to fee refunds should be
2.2 Non-tuition fees include the Enrolment Fee, Student Services                  sent in writing to the International Director.
      Levy, campus charges, Students’ Association fees and Building
      Levy and are subject to annual adjustment.                           5. FEES PROTECTION POLICY
                                                                           5.1 Massey University is governed by the Public Finance Act, the
3. PAYMENTS OF FEES                                                              Education Act, and University Council regulations in regard to
3.1 The student must pay tuition fees and other University related               student fees. An individual fee account is maintained for each
      fees to the University directly and not to any recruitment                 enrolled student.
      agent or other party. This is part of Massey University’s fee        5.2 Any programme or course offered by the University and listed
      protection policy.                                                         in its Calendar may be cancelled by the University as a result of
                                                                                 insufficient resources or student demand. The Vice Chancellor
3.2 There may be a bank fee charged by the University’s bank
                                                                                 confirms that Massey University has the financial resources
      which is payable by the student.
                                                                                 available to refund fees to students enrolled in any cancelled
                                                                                 programme or course.
4. REFUND GUIDELINES                                                       5.3 If a programme or course was unable to proceed due to destruction
(To be read in conjunction with the Massey University Calendar                   or damage to buildings, plant and equipment or other tangible
Statutes http://calendar.massey.ac.nz)                                           assets, fees may be refunded to the students affected from
4.1 In accordance with the University’s Fees Regulations and                     insurance proceeds. In this case the fees refund would be covered
      Immigration New Zealand policy, refunds of tuition fees paid               by the University’s Industrial Special Risks policy and be classified
      shall be made to students who withdraw from their paper(s)                 as a consequential loss. Under such conditions the University may
      before 10% of the study period has passed, eg, two weeks for               be unable to meet the normal timeframes for Fee Refunds.
      a single semester paper and four weeks for a double semester
      paper.                                                               6. COMPENSATION
4.2 Prior to arrival on campus, requests for refunds should                6.1 Massey University will not compensate the student if Massey
      be emailed to international@massey.ac.nz. After arrival                    University cancels and/or postpones courses and/or qualifications
      on campus, requests for refunds must be received on an                     whether or not the student has commenced study. After the student
      International Student Refund Request form available from                   has accepted the Offer of a Place Massey University may still
      International Student Support staff at each campus. The                    cancel and/or postpone courses and/or qualifications offered from
      date of withdrawal is deemed to be the date on which the                   a Programme of Study and/or change the content of any course/
      application to withdraw is received by the University.                     qualification the student has enrolled in and cancel the student’s
                                                                                 enrolment under the Education Act or as permitted by law.

28 INTERNATIONAL STUDENT SUPPORT
Nov 2010

7. LIMITATION OF LIABILITY                                                        14. IMMIGRATION
7.1 In accepting an Offer of a Place the student agrees that to the extent        14.1 Full details of visa and permit requirements, advice on rights
       permitted by law Massey University’s liability to the student is limited         to employment in New Zealand while studying, and reporting
       to the amount of the tuition fees that Massey University received for            requirements are available through the New Zealand
       the student for the enrolment period in which liability arises.                  Immigration Service, and can be viewed on their website at
7.2 No liability will be accepted for the payment of interest or other                  http://www.immigration.govt.nz. If the student ceases to attend class
       consideration in respect to monies held nor does Massey                          or fails to make satisfactory progress Massey University will advise
       acknowledge any liability for student losses arising from exchange               the New Zealand Immigration Service. This will impact the student’s
       rate movement, conversion charges, bank fees, or fees paid to                    immigration status.
       recruitment or immigration agents.
                                                                                  15. CAMPUS LOCATION AND PROGRAMME OF STUDY
8. LIMIT ON REPRESENTATION                                                        15.1 The University reserves the right where appropriate to select the
8.1 The student acknowledges that they alone have decided to                            programme of study, campus location and start date for a student.
       undertake the programme of study.                                                This will be advised in the Offer of a Place.
8.2 The student agrees that statements made to them by or on behalf
       of the University are binding only when they are recorded in writing       16. STUDENT ASSOCIATION
       by the University to the student.                                          16.1 In accepting the Offer of a Place the student acknowledges that
                                                                                        they must become a member of the Student Association unless that
9. THE
9. CODE   OF PRACTICE
       EDUCATION        FOR
                 (PASTORAL   THEOFPASTORAL
                           CARE              CARE
                                   INTERNATIONAL   OF
                                                 STUDENTS)                              Association grants the student exemption from membership on the
INTERNATIONAL
CODE  OF PRACTICE STUDENTS                                                              grounds of conscientious objection. If exempted the student must still
                                                                                        pay the membership fee which the Association will pay to a charity of
9.1    Massey University has agreed to observe and be bound by the
                                                                                        its choice.
       CodeEducation
       The   of Practice(Pastoral
                          for the Pastoral
                                   Care of Care   of International
                                            International  Students)Students
                                                                       Code of
       published2016
       Practice   by the  Minister by
                       published   of the
                                      Education.
                                           MinisterCopies  of the Code
                                                     of Education.       are of
                                                                     Copies
       available
       the Code on
                 arerequest   from
                      available  onthis institution
                                    request   from or  from
                                                    this    the NeworZealand
                                                         institution   from       17. INFORMATION SUPPLIED
       Ministry
       the NewofZealand
                  Education    website
                           Ministry  of at http://www.minedu.govt.nz/goto/
                                        Education   website at http://www.        17.1 The student acknowledges that Massey University has provided
       international.
       minedu.govt.nz/goto/international                                                 information on the cost of tuition and all other course related costs, its
                                                                                         facilities, equipment, staffing, courses and qualifications offered.
10. HEALTH AND DISABILITY
10.1 The student agrees that where there is an existing health condition          18. GRIEVANCE PROCEDURE
      or disability the student will provide the University with medical          18.1 Massey University has a Student Grievance Procedure; details can
      evidence from an appropriate medical professional that the                           found at
                                                                                        be found at http://calendar.massey.ac.nz
                                                                                                    http://www.massey.ac.nz/massey/about-massey/calendar/
      student is safe and able to participate in University activities. The             studying-at-massey-university/student-grievance-procedures.cfm
      student also accepts financial liability for all costs associated with
      assistance that may be required for an existing medical condition           19. PRIVACY
      or disability. The University reserves the right to decline or cancel       19.1 In accepting the Offer of a Place the student agrees that:
      enrolment of a student if it determines that appropriate support is         (i)   Their information may be used for purposes related to their enrolment
      not accessible or where the student withholds relevant information.               as a student by members of the academic and administrative staff of
                                                                                        Massey University.
11. COMPULSORY MEDICAL AND TRAVEL INSURANCE                                       (ii)  Their information may be used for purposes external to Massey
11.1 International students must have appropriate and current medical                   University when it is in statistical form or when it is not to their
      and travel insurance while studying in New Zealand. For insurance                 disadvantage, and also where disclosure is required to comply with
      options refer to Insurance at http://international.massey.ac.nz                   the provisions of the Privacy Act 1993.
                                                                                  (iii) They have the right to see and correct if necessary the information
                                                                                        that they have provided.
12. ORIENTATION FOR INTERNATIONAL STUDENTS
12.1 Attendance at orientation is compulsory for international students.
      Orientation is normally the International Commencement date                 20. STUDENT AGREEMENT
      notified on the Offer of Place.                                              20.1 In accepting this Offer of a Place the student agrees:
                                                                                  (i)   To obey the Regulations and Statutes of Massey University as
13. CANCELLATION OF ENROLMENT                                                           published in the University’s Calendar for the current year
                                                                                        http://calendar.massey.ac.nz including the Code of Student Conduct
13.1 Without limitation, Massey University may cancel the student’s
      enrolment if it determines that the student:                                (ii)  To supply Massey University with information it requires from the
                                                                                        student from time to time.
(i)   Is guilty of misconduct or a breach of discipline
                                                                                  (iii) Complete enrolment and registration procedures required by the
(ii)  Enrols on a full-time basis in another institution
                                                                                        University.
(iii) Fails to make sufficient progress
                                                                                  (iv) To abide by the University’s Student Contract http://calendar.massey.
(iv) Has gained admission on false documentation                                        ac.nz
(v)   Does not hold an appropriate visa                                           (v)   That the information provided to Massey University is true and correct
                                                                                        and no information that would have an effect or bearing on enrolment
                                                                                        with the University has been withheld.

                                                                                                              INTERNATIONAL STUDENT SUPPORT 29
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