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Involvement
Network Issue 2
January2021
Welcome
Happy new year everyone and welcome to the
second edition of our Involvement Network
Newsletter.
In this issue we will keep you up to date with the
latest support during the COVID-19 lockdown and we
highlight some of the involvement opportunities
0300 123 1 123 you have been part of including the new ‘Phone
First’ Service. We want to thank you for helping
us shape and develop this service.
We want to continue using this Newsletter to keep in
touch with you and get information out to as many
people as possible, so please share with your family,
friends and networks.
What’s inside:
• Phone First • Zoom Support • Involvement Network
•Covid Update • Looking after you
It is important to note that
New ‘Phone First’ Emergency Departments will always
Service for Emergency be a safe place for patients, and if
Departments they attend an ED without ringing
first, they will not be turned away. If
A new ‘Phone First’ service for their condition is not life threatening
Northern Trust launched on 17 they may have to wait longer or be
November 2020 across our signposted to another service.
Emergency Departments (ED) and
will operate 24 hours a day, 7 days a Patients who Phone First will be
week. directed to the appropriate service
for their needs. Those who are
The ‘Phone First’ service will ensure directed to attend ED will be
patients can get direct access to the assessed and prioritised based on
right care, avoid busy Emergency their condition.
Departments and stay safe.
The ‘Phone First’ number to ring is
0300 123 1 123
The ‘Phone First’ text relay number
is 18001 0300 123 1 123
The service is designed for patients
including children who are feeling
unwell and considering travelling to
ED with an injury or illness which
requires urgent treatment but is not
immediately life threatening.
For all emergencies that are life
threatening always call 999
immediately. This can include:
stroke, heart attack, loss of
consciousness, breathing difficulties,
severe bleeding or major trauma.
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I N V O L V E M E NT N E T WO R K
ISSUE 2
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See what is available by visiting the Libraries NI website:
https://www.librariesni.org.uk/events/
feedback via Care Opinion in an open
and transparent manner. Responses will
be person-centred and engage with the
experience; giving assurance your story
has been heard. Both the stories and
responses nearly always appear online for
Online feedback platform others to read.
Care Opinion launched in Rodney Morton, Director of Nursing and
Northern Ireland Allied Health Professions at the Public
From the 3rd of August 2020 service users, Health Agency, said: “The launch of
families and carers will have the opportunity Care Opinion will provide a platform for
to share their experience of Health and improvements driven directly by feedback
Social Care in Northern Ireland through an from patients and their families. It will
online user feedback platform called Care enable the public to influence health and
Opinion. social care services in new, open and
transparent ways. We are really excited
Care Opinion is an independent non-profit about taking this work forward.”
feedback platform for Health and Social
Care, supported by Department of Health For anyone who has experienced Health
and implemented by the Public Health and Social Care in Northern Ireland over
Agency, which will enable users, and their the past three years, whether good or could
families, to give feedback on their care and have been improved, they are encouraged
share their stories with others. to tell their story to help improve services.
Care Opinion will treat stories confidentially.
The Health Minister said: “Care Opinion The only personal detail shared with Care
is an important tool that will help us Opinion is the email address of the person
deliver enhancements but for it to work submitting the story, and they will keep this
as well as it can, we need to hear from confidential. Stories appear using a screen
everyone who has experience of using name on the public website and anonymity
our health and social care services that will remain protected at all time.
includes service users and their families
and carers. We want to hear not only Care Opinion will complement and enhance
about what has worked well, but also existing feedback systems within the
about the times when things could have six Health and Social Care Trusts which
been better. I would encourage people includes Northern Ireland Ambulance
to use the platform and make their voice Service.
heard.”
Feedback can be provided at
Care Opinion will share stories but not www.careopinion.org.uk
a person’s name with the Trust and a Stories can also be shared by calling the
healthcare professional will respond to Care Opinion Freephone number
0800 122 3135
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I N V O L V E M E NT N E T WO R K
ISSUE 2
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SuperValu and Centra stores continue to provide home
delivery
SuperValu and Centra stores across Northern Ireland are supporting
people in local communities during the Covid-19 pandemic, with the
introduction of a new home delivery service. Currently, around 80
SuperValu and Centra stores are offering home delivery in towns and
cities across Northern Ireland, supporting people self-isolating at home.
The full list of stores is now online and will be continually updated, as
new stores come on stream. For further information, visit:
supervalu.co.uk/home-delivery or centra.co.uk/home-delivery
e C o m m u n i t y
o n n e c t i o n i n th
C
Contact: gosia@theresourcecentre.org or marzena@theresourcecentre.org
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Alzheimer’s Society offers Alzheimer’s Society are also offering
Singing For The Brain the referral to this
Dementia support. They offer pre and
service must be sent to relevant
post diagnostic support and future
Dementia Support Worker so that a link
planning, information, support, and
to the ZOOM meetings can be sent out
signposting service to anyone affected by
to the service user.
dementia or worried about their
memory, this can be phone calls or
through Skype. Local Northern Trust contacts are:
They continue to offer their Covid Mid Ulster: Lisa Hendley,
response service Companion and 028 8676 5888
Welfare calls. All service users receive a midulster@alzheimers.org.uk
welfare call from Dementia Support
Worker and through a guided
East Antrim: Hannah Coleman,
conversation a person-centred
028 93362940
assessment is completed. If a further
eastantrim@alzheimer.org.uk
welfare call is not required and
everything is settled with the case
companion calls are offered. These differ Causeway: Aoife McMaster,
from the welfare calls as they are much 077102379947
more relaxed and more about causeway@alzheimers.org.uk
interaction, stimulation and general
conversation with specially trained Antrim And Ballymena: Valerie Guthrie,
volunteers delivering this service. If the 07918 661 823
situation deteriorates or more input is antrimballymena@alzheimers.org.uk
required the volunteer refers the person
back into the welfare service.
The National Dementia Connect Phone
Support Hub can be reached on
0333 150 3456
Flu Vaccination
Flu occurs every year, usually in the winter. Sometimes flu can lead to
serious illnesses or make existing conditions worse. The best way to
protect yourself is to get the free seasonal flu vaccine, check if your GP
offers you the vaccine.
Some people are at greater risk from the effects of flu and should get the
vaccine. There's an increased risk if:
you're pregnant
you're aged 65 or over, even if you feel fit and healthy
you live in a residential or nursing home
you're the main carer for an older or disabled person - ask your GP if
you should be vaccinated so you can continue caring for the person
For more information click below:
https://www.nidirect.gov.uk/articles/flu-vaccine-adults
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COVID Latest
To keep up to date with the latest advice for COVID-19 you should visit
the Public Health Agency website.
Everyone can help stop COVID-19 spreading by:
Staying at home, only going out for essentials
Avoiding touching your face and washing your hands as soon as
you get home.
If you go outside stay 2 metres (6ft) away from other people.
The Public Health Agency website has the most up to date, reliable
information so if you have any concerns or queries you can visit the site.
Find out all you need to know at https://www.publichealth.hscni.net/
covid-19-coronavirus/covid-19-information-public
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I N V O L V E M E NT N E T WO R KISSUE 2
Page 11l v e d i n ?
o u b e e n invo
ave y
W hat h
Virtual Consultations
The COVID-19 pandemic has resulted in
Trust staff, across most settings,
considering alternative methods of service delivery where face to face
consultations is high risk for both service users and staff.
Communication and engagement with service users has been maintained
via telephone and video consultations. This way of working has been
described as ‘virtual consultations’. On 23 October 2020, the Trust held an
engagement event with service users, carers and representative
organisations to gather
their experiences and
views on the effectiveness
and accessibility of virtual
consultations. Click here to
see a summary of the
feedback received.
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Phone First
Further to the information on page
2 about the new ‘Phone First’
Service, prior to Covid-19, there
was clear evidence that our urgent
and emergency care services were
under increasing pressure. With First” service being piloted at the
the impact of the COVID pandemic Causeway Hospital Emergency
and the focus on infection Department. There was then an
prevention and social distancing it opportunity for participants to ask
is even more important that the Panel questions and provide
vulnerable patients who need suggestions on how we can
emergency treatment aren’t asked develop the service to meet the
to wait in crowded waiting. needs of service users. There was
also an opportunity to give
An engagement event took place, feedback and suggestion through
using ZOOM on 12 November 2020 an online survey.
with over 30 service users, carers
The key points, questions, and
and representative groups.
feedback from this event are
The session involved a available by clicking here.
presentation about the “PhoneNightingale Facility at
Whiteabbey
The Covid-19 pandemic has impacted health systems globally and
continues to present a significant challenge. In Northern Ireland, Belfast
City Hospital Tower Block was designated as the Nightingale hospital for
the first wave, becoming a regional critical care hub. In anticipation of a
second surge in Covid-19, one which would coincide with usual winter
pressures, the Chief Nursing Officer was tasked with leading a project to
consider if there was a need to develop a further regional Nightingale
facility to help increase bed capacity to ease potential pressures on health
and social care.
In September 2020 the Minister for Health announced that Whiteabbey
Hospital would become a second Nightingale facility for Northern Ireland
in preparation for the second wave of the coronavirus pandemic. This will
be a regional service operating as Enhanced Nursing and Therapies
Rehabilitation and Step Down unit, providing extra bed capacity to aid the
flow of patients from
acute care.
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An engagement event took place, using Zoom on 5th November 2020
with over 30 service users, carers and representative groups. The session
involved a presentation from a panel of project team members of the
Nightingale facility at Whiteabbey Hospital. There was then an
opportunity for participants to ask the panel questions and give their
feedback on what they had heard.
The feedback from this engagement event is available here.Support for Family Carers
Carer Hub
The Northern Trust Carer Hub is a central contact where you can be
signposted to local support or receive other information. The Hub is available
Monday to Friday 9am to 5pm on 02827661210 or email
carers.coordinator@northerntrust.hscni.net
Carers Digital
For further specific online support relating to the caring
role, carers should visit the Northern Trust carer website
www.carersdigital.org (information attached), create an
account to log-in using the FREE access code DGTL2770.
This is a designated website for carers where you can
download resources, guides and the ‘Jointly’ app for free
using the access code. There is also e-learning, nutritional
advice and other sources of information.
Carer Mailing List
Family carers can be kept up to date by signing up to the Northern Trust
Carer Mailing List – contact: carers.coordinator@northerntrust.hscni.net
Named Worker
Clients known to services will have a named worker, this may be a social
worker, community support worker, specialist nurse or Occupational
Therapist. Any concerns regarding the cared for person, the first point of
contact should be their named worker. The named worker will know the
family situation best and is therefore best placed to assess any changes or
developments.
For more information contact:
Carer Hub: 028 2766 1210
Email: carers.coordinator@northerntrust.hscni.net
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Looking after you
We are all feeling stressed with the new restricted
living conditions due to COVID19 but Staying
active and taking care of your physical health is a
key factor in taking care of your mental health.
This can be achieved in a number of different ways and ‘little and often’ is more
helpful than a ‘boom and bust’ approach.
A number of online resources and classes have been made available and some of
these are free for health and social care staff (e.g. ‘Headspace’ is offering three
months free access to their meditation app; ‘Downdog’ is offering free access to
apps for yoga and HIIT)
A range of exercise classes and resources are also available on Youtube.
If possible, take short walks around your neighborhood (or walk on a treadmill
if you have one and are concerned about going outside)
Spending time in the garden, cleaning the house, going up and down the stairs
Make an effort to get up and move on a regular basis, particularly if you are
spending a lot of time sitting.
Keeping your mind active
Try to do things that help keep your mind occupied and
challenged, letting this be part of your daily routine where
possible. This could include reading, listening to podcasts,
doing jigsaws or puzzles.
If you are interested, a number of colleges and universities
are offering free online courses that could be worth
exploring.Community Navigators
The Community Navigators work with the Northern Health and Social Care
Trust to link older people to services and activities within their local
community.
The Community Navigator can:
Take referrals from individuals, healthcare professionals and the community
and voluntary sector for people over the age of 50
Support community groups to sustain their activities to build capacity through
promotion, information sharing, signposting towards funding and training
opportunities
Help raise awareness of older people’s issues through attending and
participating in relevant forums, meetings, events and consultations
Examples of services the • Home safety check
• Benefit entitlement check
Community Navigator
• Handyperson scheme
can signpost you to • ‘Good Morning’ call
include: • Community transport
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Involvement Network
Our Involvement Network of over
250 service users and carers are a
passionate group of individuals who
enjoy working with us to develop our
services. Whether this is co-designing
a new service, co-producing training or having input into the
information we provide, they are a key resource for the Trust.
Many members provide comments on our plans by email.
To find out more about what the Involvement Network has
been part of check our the PPI Annual Report here.
Let’s Get Involved
There are many ways to get involved with the Northern HSC Trust,
from helping us to develop and shape our services, to responding
to an online survey and everything in between. However during
this uncertain time a lot of our involvement work has been and will
continue to be carried out virtually, meaning attending meetings
and events over Zoom. We are always looking for new ways to
engage with you so if you have experience in other methods, or
have any ideas then please get in touch with me, I would love to
hear from you.
For further information about our Involvement Network or to
join please contact Lynda:
Email: ppi.coordinator@northerntrust.hscni.net
Tel: 028 2766 1453
Mobile/Text: 07721108171
(don't want to talk? send me a text) x
LyndaYou can also read
