Issue 12 - Autumn 2020 - New Zealand Red Cross

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Issue 12 - Autumn 2020 - New Zealand Red Cross
Issue 12 – Autumn 2020
Issue 12 - Autumn 2020 - New Zealand Red Cross
Kia ora,
             Over the past few months,
             we’ve experienced something
             very few people could have ever
             predicted.
              A global pandemic has swept across the world,
              affecting millions of lives in irreversible ways.
              COVID-19 has changed almost every aspect of how
              we, as a nation and a global community, live.
              New Zealand Red Cross has faced hundreds of
              disasters over the decades, yet the COVID-19
              situation has presented unfamiliar challenges. In
              the face of these new challenges, we have shown
              that here in Aotearoa we are capable of unity and
               teamwork. To every New Zealander, thank you.
As a Red Cross whānau, we’ve supported Kiwis affected by
COVID-19 in numerous ways. We were there from the very
beginning, at the first COVID-19-related response in New
Zealand, providing welfare support to people quarantined
at Whangaparāoa after returning from Wuhan, China. As the
virus reached our shores and Aotearoa went into lockdown,
we’ve continued to assist on the front lines of the response,
deliver Meals on Wheels to vulnerable people and support
former refugees. Over the past few months, Red Cross
people have shown that they are truly here for good, and I'm
incredibly proud of what we've achieved.
As you read the stories in this COVID-19 edition of RED and get
a glimpse of what we’ve been doing, I hope you’ll be inspired
to do good in your community too.
We know that the threat of COVID-19 remains. We also know
that we and all Kiwis are ready to face this threat.
In Aotearoa and around the world, Red Cross will continue to
support people in need – wherever they may be and whatever
they may face.
Ngā mihi,

Niamh Lawless
S E C R E TA R Y G E N E R A L
Contents                                                   Who are we?
3      Bringing ‘sunshine on cold winter days’
                                                           New Zealand Red Cross
       to people in quarantine
                                                           is part of the largest
5      The Meals on Wheels keep coming in                  humanitarian network
       lockdown                                            in the world – the
7      Helping on the front line and over the phone        International Red Cross and
                                                           Red Crescent Movement.
9      Virtual support offering comfort to                 We’ve been helping in
       former refugees                                     New Zealand since 1915.

11
                                                           We’re helping Kiwis every day -
       Double disaster: Responding to Cyclone
                                                           whether that’s providing a hot
       Harold during COVID-19
                                                           meal, helping former refugees
12     COVID-19 responses around the world
                                                           rebuild their lives or engaging
                                                           with local communities to
                                                           be better prepared for an
13     A former refugee’s story of feeding the
       community during lockdown
                                                           emergency. And, right across
                                                           the world, we help people

15
                                                           affected by disaster and
       Our work, in numbers                                conflict. Our mission? To
                                                           improve the lives of vulnerable
17     What’s been happening in the regions?               people by mobilising the power
                                                           of humanity and enhancing
21     Member spotlight: Meet Meals on                     community resilience.
       Wheels Coordinator, Barbara McComb

21     Red Cross Shops

22     First Aid: We’re back!
                                                             Our
                                                             Fundamental
COVID-19 responses                                           Principles
around the world
                                                             ɠ   Humanity
                                                             ɠ   Impartiality
                         Turkey
                                                             ɠ   Neutrality
                                                             ɠ   Independence
                                                             ɠ   Voluntary Service
                                                             ɠ   Unity
                                                             ɠ Universality

                                                             Read more about them at
                                                             redcross.org.nz/about-us/
                                                             what-we-stand-for.

                                                      go                                     2
                                     Trinidad and Toba
Whangaparāoa guests,
Lily Gao and her
daughter Ellis, with
Red Cross disaster
response volunteer,
Nicky van Praagh

                        Bringing
           ‘S u\ nCOLsD hWINinTEReDAYS ’
                       ON                 TO PEOP LE IN QUA RAN TINE
      Weeks before New Zealand headed into lockdown, Red Cross volunteers
      were already supporting people impacted by COVID-19, offering comfort,
      care and friendly ears to Lily and 157 other evacuees from Wuhan, China.
      At a time when COVID-19 was             When I was in                    north of Auckland. This was the
      a far-off threat for most Kiwis,                                         first COVID-19-related response
                                           Wuhan and we heard                  in New Zealand, and Red Cross
      Lily Gao had already come face-
      to-face with the uncertainty         that the virus broke out,           volunteers were there right
      and stress of the new virus.         it was scary. We were               from the beginning.
      Lily was 13 weeks pregnant           not sure the hospitals              None of the Whangaparāoa
      and was travelling with her                                              guests had been able to prepare
      two-year-old daughter, Ellis,
                                           would be able to look
                                                                               for two weeks of self-isolation,
      when they were caught in the         after us if we got sick.            and luggage allowance had
      COVID-19 outbreak in Wuhan,          We were there for a                 been restricted for their flight
      China, earlier this year.            month, in lockdown,                 back to New Zealand, so the
                                                                               first thing our disaster response
      Lily is a Chinese Kiwi originally    explains Lily.
      from Wuhan. She and Ellis were                                           volunteers did was listen to
      visiting family in January when      After landing in Auckland on        what people were missing and
      the entire city was ordered into     5 February, their long journey      work with other agencies to
      lockdown because of the rapid        home wasn’t over yet. Lily, Ellis   meet their needs.
      spread of COVID-19. Lily was         and 156 other evacuees went         “When we arrived, a kind lady
      chosen to board the first flight     straight into quarantine for        asked me what we needed.
      evacuating people back to            14 days at the Defence Force        I said my daughter only has
      New Zealand.                         training base in Whangaparāoa,      winter shoes. So, the next day,

  3   RED Good people doing good things
ponse
                   Red Cross disaster res
                                        arsley
                   volunteer, Monica Be                    Ellis learns how to use her mask, with her mum Lilly and
                                                                                                                      Nicky

they brought summer shoes              the camp with Ellis in a stroller      Zumba and yoga classes, and
for her. They also brought             and just looking a lot happier.”       marked Chinese New Year and
basic things like shampoo,                                                    Valentine’s Day. The support
                                       Experiencing an event like
conditioner, towels and tissues,                                              Red Cross volunteers provided
                                       COVID-19 can be scary, stressful
as well as toys and books,”                                                   was varied and personalised.
                                       or worrying. These reactions
shares Lily.
                                       are normal but can manifest
“One of the lovely Red Cross           in many different ways, which             I really appreciated
volunteers asked me if I had any       is why our disaster response           Red Cross’ help. Red
concerns. I said I was a little bit    volunteers are trained to
                                       provide psychosocial support.
                                                                              Cross volunteers took
worried about my pregnancy
because my daughter was                An important part of this              a risk to look after us.
making me very tired and I felt        support is hearing people’s            I cannot say thank you
quite stressed from the journey        needs and concerns.
                                                                              enough, says Lily.
back to New Zealand.                   “Because we are trained in
“After communicating with              psychological first aid, we            “They did their very best to
me, the Red Cross volunteer            have the skills to be able to          help us through daily life,
invited a midwife to come and          listen,” says Monica Bearsley,         as well as taking note of our
see me. What thoughtful and            another Red Cross volunteer at         emotional wellbeing. They’re
warm-hearted people! I never           Whangaparāoa.                          good-natured and warm-
expected to get looked after                                                  hearted, like sunshine in the
                                       “People were in a situation            cold winter days.”
so well by these people I have         where they felt vulnerable,
never met. After the midwife           concerned, stressed and
came, I felt a lot more secure         worried, and our team was
because I knew my pregnancy            there to listen, take it in, then
was fine.”                             take action.”
Nicky van Praagh, one of our           A total of 19 disaster response          You don't have to be an
disaster response volunteers,          volunteers were deployed                 expert to provide emotional
remembers Lily well.                   during the 14-day quarantine             and practical support to
“Lily was quite anxious about          period, volunteering well over           friends and family, but
both Ellis and her pregnancy.          900 hours. They set up an                training can help.
But once she’d seen the                information hub for guests,              Call 0800 RED CROSS to
midwife, she appeared to be            coordinated the distribution of          book your psychological
a lot less stressed. I could see       food and other items, checked            first aid course.
that she was wandering around          in with guests daily, set up

                                                                                                                       4
The Meals
                                                           on Wheels
                                                           keep
                                                           coming
     Vera Farrant

    While most Kiwis                    condition, and Vera had just        from an illness.
                                        put everything in place to move
    stayed at home                      into a retirement village unit         I would normally
    during COVID-19 Alert               when the country went into
                                                                            act as if I didn’t have
                                        lockdown.
    Level 4, thousands of                                                   mobility issues and
                                        “It was wonderful news to
    dedicated Meals on                  find that the meals were            try to cook, but when
    Wheels volunteers                   continuing,” says Vera. “I felt     my situation really
                                        very relieved, and for the          changed, I knew where
    stepped up to keep                  community as well, because
    meals coming to                     they play such an important         I could get my meals,
    people in need.                     role. We always know Red            explains Vera.
                                        Cross will do what they say
                                        they will do.”                      While our volunteers have
    Wonderful news                                                          been maintaining physical
                                        Vera has been receiving Meals
                                                                            distance during deliveries, they
    Moving into lockdown didn’t         on Wheels on and off for many
                                                                            continue to connect with the
    come at the best time for           years, accessing the service
                                                                            people they are delivering to by
    89-year-old Vera Farrant, a         when she has needed support.
                                                                            stopping and having a chat.
    Meals on Wheels recipient           Meals on Wheels is our longest-
    who lives in Hamilton. Her          running service, delivering a hot   Brooklyn Wilson, a disaster
    mobility was recently reduced       meal to people who are unable       response volunteer who has
    due to a change in her health       to cook, less able or recovering    stepped in to help with Meals

5   RED Good people doing good things
on Wheels, explains how            in the older brackets, who are     Aside from bringing a meal,
     volunteers have been checking      always so kind and loving.”        Donna gladly takes the time to
     in with recipients.                                                   interact with the people who
                                        But Vera need not have
                                                                           she delivers meals to.
     “We’re noticing that a lot of      worried. While our valued
     recipients are quite scared        volunteers aged 70 and over        “I hope that the simple smile,
     or they’re just unsure about       had to stay home, thousands        friendly greeting and small talk
     the current climate. So, while     of people rallied together         I offer might somehow help
     we’re out giving these meals       to ensure that the service         brighten up their day. Most of
     to people in our community,        continued.                         the people I deliver to eagerly
     we’re also providing                                                  wait by their window, and you
                                        Another of the volunteers who
     psychological first aid. That                                         can see their faces light up.”
                                        stepped up to help is Donna
     means making sure everything
     is going okay, and that they are
                                        Sanchez. Donna was very            More than a meal
                                        close with her grandparents
     feeling calm and collected.”                                          Both volunteers and recipients
                                        and says the years she spent
                                                                           agree that providing meals to
     Stepping up to help out            with them remind her of the
                                        importance of caring for the       people in need is only part of
     Brooklyn isn’t the only person     older generation.                  the service. It’s also about the
     who has stepped up to help                                            time spent connecting and
     keep the meals coming. More        “If my grandparents were           checking in with people who
     than 300 people, including Red     still alive today, I’m sure that   might be especially isolated or
     Cross volunteers from other        they would be safe and well        vulnerable.
     areas and Kiwis who haven’t        with family members inside
                                        their bubble to support them       Jean Archbold has been
     volunteered with us before,
                                        not only physically, but also      helping at New Zealand Red
     helped us to continue this
                                        emotionally. I don’t think all     Cross for more than 15 years.
     service at a time when many
                                        elderly people are as lucky as     She knows how important the
     of our regular volunteers were
                                        they would have been,” Donna       social connection is for people
     cheering us on from home.
                                        shares.                            who receive the meals.
     “I did wonder what would
                                        “By volunteering to help           “Some of the people we serve
     happen to Meals on Wheels
                                        Meals on Wheels, I hope to         don’t see many people during
     [when the lockdown was
                                        lessen that feeling of isolation   the day, so I’d also like to think
     announced], but then I very
                                        among vulnerable people in         that me saying ‘hi’ and having a
     quickly found out it was
                                        our community who rely on          short chat with them somehow
     being re-staffed with younger
                                        this service.”                     contributes to making their day
     people,” says Vera. “There were
                                                                           brighter.”
     so many dear sweet volunteers
                                                                           Vera agrees that these
                                                                           conversations are one of the
                                                                           best parts of Meals on Wheels.

                                                                             When you’re on
Donna                                                                      your own, you really
Sanchez
                                                                           appreciate the visits,
                                                                           Vera says.

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                                                                                                                6
Katrina Meads
Lavina Anderson                                                                    Kerry Webb

                                                      Helping on
                                                  the front line
                               Oliver Todd              and over
                                                       the phone
                                              From Whangarei to Invercargill, our disaster
                                             response teams have been helping Kiwis stay
                                               safe and well during COVID-19. While some
                                               volunteers are on the physical front lines,
                                              others are on the phone, providing support
                                                   to people who are staying at home.

James Newton
from the Disaster
Welfare and Support
Team in Whanganui

                                                                Maggie Jack (left)
                                                                receives her food
   7    RED Good people doing good things                       parcel, delivered by
                                                                Thor Halidone
Help during testing times            When Aotearoa moved to             was so amazing. The last time
                                     Alert Level 4, thousands of our    Sam had dealings with Red
Krystal Boyes leads the Disaster     volunteers who were immuno-        Cross was in the aftermath of
Welfare and Support Team             compromised or aged 70 or          the Canterbury earthquakes
(DWST) in Whanganui, which           over stepped down from their       where we also helped them in
has been helping at the local        regular duties. To keep these      an awful time.”
community-based assessment           people feeling connected, other
centre. She says the work is                                            The team has made more than
                                     members have been reaching
varied but consistently busy.                                           7,000 calls to people across
                                     out to them over the phone.
                                                                        New Zealand, many of whom
“We are there to make the            “The Phone a Friend team           are living alone or unable to
job of the medical staff easier      has been calling for a chat        leave home.
and faster,” explains Krystal.       and a check-in on how people
“We help with traffic control,       are managing during the            Getting Katikati through
getting people to complete the       lockdown,” explains Pip Mabin,     lockdown
questionnaire and cleaning           New Zealand Red Cross’
equipment between each                                                  In Katikati, the Red Cross team
                                     Psychosocial Support Advisor.      has been delivering Meals on
person.”                             “With thousands of our             Wheels and food parcels and
Aside from the practical tasks,      people supporting Red Cross        providing emotional support
Krystal and the team are also        from home, we knew it was          to people in need. With online
putting their psychological          important to make sure that        ordering systems struggling to
first aid skills to work by taking   they felt supported too.”          cope with demand, Red Cross
the opportunity to check on          The impact of these calls has      and other community groups
people’s welfare.                    been felt across the country,      worked together to shop
Juan Coffey, the Whanganui           with people expressing how         for and deliver essentials to
team’s deputy leader, says he        valuable the calls have been for   people in need.
has seen several people who          them. Sam*, who was finding the    Maggie Jack, a recipient, says
are anxious and distressed           lockdown particularly difficult,   her food parcel was a joy to
come through the centre, and         said that the call put them at     receive.
he and the team have spent           ease and encouraged them to
a lot of time helping to ease        find the help they needed.         “To my surprise a Red Cross
people’s fears.                                                         van pulled into my drive. My
                                                                        heart stopped,” says Maggie,
“There’s a lot of high anxiety,         We caught Sam during            who immediately thought
as you can imagine,” says Juan.      a really hard time,                something had gone wrong.
“We have been applying a lot of      recalls Tamsyn Settle,             “Then I realised it was my
psychological first aid to help                                         groceries. I felt excited yet
lower anxiety levels.”               a Disaster Welfare and
                                                                        humbled that I was having
                                     Support Team (DWST)                people come to serve me.”
Looking after each other
                                     member. They were
from afar                                                               “Unpacking was like delving
                                     struggling with the                into a Christmas stocking – it
Around 11,000 amazing
members and volunteers
                                     lockdown and just                  was fun checking items off my
                                                                        list,” says Maggie.
make up our New Zealand              feeling really down.
Red Cross whānau, delivering
meals, helping new Kiwis             “Sam had nothing but kind
settle in Aotearoa and               words to say about us checking
supporting people before,            in with them. They said that        Get Involved
during and after a disaster.         how we listened and advised
                                                                         Head to     redcross.org.nz/
                                                                         volunteer to find out more.

                                                                                                          8
Virtual
                                           SUPPORT
                     offering comfort to former refugees
       Red Cross volunteers and staff have been using video calling
       and messaging apps to support newly arrived former refugee
             families amid the ongoing COVID-19 response.

    For Feshale, Atsede and             As a priest with the Eritrean     attend the usual orientation
    their children, who settled         Orthodox Tewahedo Church,         sessions organised by Red
    in Christchurch just five days      his religion forbids fighting     Cross to help them settle
    before the lockdown, the            and carrying a weapon, and        in their new community.
    virtual support has brought         the only way for him to avoid     However, with the help of
    comfort, friendship and vital       having to join the military was   technology, our staff across the
    information.                        to leave his home country. The    country have found innovative
                                        family lived in a refugee camp    ways to support them.
    “I am always thinking of you. I
                                        in Ethiopia for 12 years, where
    hope we can meet up soon, so                                          “The lockdown has made it
                                        they had three more children.
    we can really get to know each                                        difficult, but not impossible,”
    other,” says refugee support        Feshale’s family eventually       explains Aklilu Habteghiorghis,
    volunteer Jacqueline to the         settled in Christchurch in        our Settlement Lead worker
    new Kiwi family, via online         March 2020.                       in Christchurch. “One of the
    video chat.                                                           first things we did with families
                                           When we heard we were          before the lockdown was to
    Jacqueline is one of five
    volunteers supporting the           coming to New Zealand,            ensure that they had group
    family settle in Christchurch.      we were very happy,               messaging and video calling
    Their first meeting would           because in the camp, we           applications set up on their
    usually be at the airport or at     couldn’t work and the kids        phones and knew how
    the family’s new home, but          couldn’t go to school. We         to use them.”
    because of COVID-19 Alert Level     didn’t know anything about        “We’ve got WhatsApp groups to
    4 restrictions, they were only      New Zealand, but we knew          send translated materials about
    able to meet online.                it was a better place,            COVID-19 and government
    Feshale, his wife Atsede and        explains Feshale.                 updates. We also organised
    their eldest son fled Eritrea in                                      presentations through video
    2008 when Feshale was forced        The recent lockdown has           apps, so the families learn all
    to do his military service.         meant new families could not      the important information.”

9   RED Good people doing good things
Atsede and Selam
                                                                                         saying hello for
                                                                                         the first time to
                                                                                         their Red Cross
                                                                                         refugee support
                                                                                         volunteers

Virtual meeting with Feshale
and Atsede's family and their
Red Cross volunteers

                                        17-month-old
                                        Selam blowing
       For Feshale, the information     goodbye kisses to
       he learnt through a video call   her volunteers
       with his caseworker, Aklilu,
       was very useful.
       “We learnt about emergency       Volunteers often become             check in to ensure their new
       services and we were told        former refugees’ first Kiwi         friends are not feeling alone.
       to dial 111 and what to say in   friends. With the restriction
       an emergency. It was very                                            “We’ve received a lot of
                                        around COVID-19 Alert Level
       clear and good information,”                                         support from Red Cross staff
                                        4, our volunteers and the new
       explains Feshale.                                                    and volunteers. Whatever we
                                        Kiwis they’re supporting have
                                                                            needed, they were there. They
                                        found ways of overcoming the
       Physical distancing, not                                             check in with us regularly and
                                        challenge of physical distance.
       social distancing                                                    listen to us. There’s nothing
                                        For Feshale and Atsede, that        we’re missing, but we’d like to
       Each newly arrived family        meant organising an online          meet our volunteers face-to-
       is matched with a team of        call with their volunteers to       face soon,” says Atsede.
       volunteers tasked to support     celebrate Easter. In other parts
       them as they settle in the       of New Zealand, volunteers
       community. This may include
       taking them for their grocery
                                        are using video calling apps          Volunteer
                                        with families to read bedtime
       shopping, explaining how         illustrated stories to children,      Become a refugee support
       to pay bills, enrolling with     share photos of their daily           volunteer     redcross.org.
       the doctor and showing the       activities and recipes, or simply     nz/volunteer.
       children their new school.

                                                                                                              10
Double
      disaster:
     Responding to Cyclone
     Harold during the                                     Solomon Islands
     COVID-19 pandemic
     In early April, as the                 At the time of Cyclone Harold,    Relief Emergency Fund to
     whole world faced the                  Vanuatu was already dealing       boost the ongoing emergency
                                            with immense humanitarian         response operations of Vanuatu
     threat of COVID-19,                    challenges. Vanuatu Red           Red Cross. These funds will
     Cyclone Harold battered                Cross was working hard to         mean 5,050 families are
     some of our Pacific                    conduct COVID-19 awareness        provided with emergency
     neighbours, causing                    and hygiene promotion             shelter needs, non-food relief
                                            campaigns and had scaled          items, water, sanitation and
     extensive damage to
                                            up their extensive volunteer      hygiene promotion.
     infrastructure and crops.              network throughout the
                                                                              Thanks to the generosity of our
     Among the worst hit was                country to support the needs
                                                                              donors, New Zealand Red Cross
     Vanuatu. The Category 5                of people affected by it. Aside
                                                                              was able to augment the IFRC
     cyclone, the strongest cyclone         from preparing for COVID-19,
                                                                              contribution by sending parcels
     in the region since Cyclone Pam        the country was also dealing
                                                                              of essential non-food items
     in 2009, left a trail of destruction   with ongoing volcanic
                                                                              to Vanuatu to help cyclone-
     that affected more than 127,000        eruptions and flooding.
                                                                              affected communities. These
     people. It’s estimated that 90         The International Federation      parcels included tarpaulins and
     percent of housing in some             of the Red Cross and Red          toolkits to help people build
     areas was affected.                    Crescent Societies (IFRC)         emergency shelters, and some
                                            allocated an additional           essential household items like
                                            US$675,000 from the Disaster      kitchenware, water containers,
                               Tonga
                                                                              solar lamps and mosquito nets.

11   RED Good people doing good things
                                            Fiji                                          Vanuatu
Mozambique Red Cross Society helps raise      Kenya Red Cross Society promotes proper handwashing
  awareness about COVID-19 among vulnerable          to mitigate the risk of COVID-19 transmission.
          groups in the community.

   responses
around the world
  Take a look at how Red Cross
Red Crescent staff and volunteers
around the world have been hard
   at work preparing for, and                         Georgia Red Cross delivers food parcels and
    responding to, COVID-19.                          hygiene products to vulnerable individuals
                                                                who are self-isolating.

     Italian Red Cross volunteers help build a      Bangladesh Red Crescent Society volunteers go
   temporary camp for people who don’t have        door-to-door in Cox’s Bazar camps to disseminate
              anywhere to self-isolate.                       information on COVID-19.

                                                                                                       12
Feeding
      the community
               down         during lock
     Her journey to New Zealand as a refugee hasn’t been an easy one
     but today, as a chef for Compassion Soup Kitchen and an essential
     worker during the COVID-19 lockdown, Suzanne* has found her
     purpose feeding hundreds of people in need in Wellington.

     There’s something about              laughing can be heard. Inside,        Since the day we
     Compassion Soup Kitchen in           a team of women is preparing
                                                                            landed in New Zealand,
     Wellington that makes you feel       to cook hundreds of meals.
     welcome as soon as you walk                                            I have enjoyed everything
     in the door. From the warm,          On the menu tonight is cheesy     that has happened in my
     smiling staff, the delicious smell   pasta and salad, prepared by
                                          Suzanne, with special elements    life, shares Suzanne.
     of freshly cooked food and the
     happy buzz of the dining room,       from her Colombian heritage
                                                                            “I’ve had a very difficult and
     Compassion Soup Kitchen is           including “un poco de amor”
                                                                            complicated life before. I have
     a hang-out for Wellingtonians        (some love).
                                                                            been abused since I was a little
     experiencing challenges or           Suzanne is a former refugee       child, from the time I was in
     simply looking for company.          from Colombia who fled to         Colombia until I was in Ecuador.
     The kitchen is where the magic       Ecuador with her three children   Being in New Zealand has been
     happens. From outside, a             in 2010. She has been building    an experience like being reborn,
     noisy din of trays sliding, water    a new life in New Zealand for     because we had many problems
     running, fast chopping and           more than four years.             prior to coming here.”

13   RED Good people doing good things
Meaningful work                     split into two groups. We have    Suzanne is one of the many
                                    been working with great care,     former refugees who has had
For many former refugees like       wearing protection and taking
Suzanne, finding employment                                           a difficult journey to New
                                    all the precautions. Obviously,   Zealand, but an incredible
plays an important part             there’s still a need to carry
in feeling at home in New                                             strength to persevere. At
                                    on with the service because       the close of another busy
Zealand. Employment offers          there are many vulnerable
more than just financial                                              but fulfilling day in the
                                    people to serve and there has     kitchen, Suzanne reflects:
security, it also brings hope,      been an increase in demand
pride and a sense of giving         over the past few weeks,”
back to the country that                                                  My message is for
                                    explains Suzanne.
welcomed them.                                                        women, women who
                                    While Suzanne and her team
New Zealand Red Cross’                                                have had a really hard
                                    normally cook around 125
Pathways to Employment              meals every day, recently that    life, who have got stains
programme supports new              number has climbed to 185.        in their past – never stop
Kiwis on their career journey
and helps hundreds of people
                                    Suzanne has enjoyed coming to     dreaming that your life
                                    work and being there for Kiwis
find work every year. The                                             will become better. Your
                                    in need during this tough time.
Wellington team helped                                                life will be better, just
Suzanne find a job which            “I’m very happy to be helping.
                                                                      don’t stop dreaming.
combined her cooking skills         In fact, they are helping
and passion to help people.         me, because they give me
                                                                      *Name changed to protect
                                    purpose and help keep my
“This job absolutely delights                                         privacy. ‘Suzanne’ was the
                                    mind off coronavirus. I think
me because I love cooking, I                                          founder of Compassion Soup
                                    it’s a beautiful way to give,”
love food, I love giving a gift                                       Kitchen and an inspiring woman
                                    says Suzanne.
back to people, and the gift                                          to the Suzanne of this story.
that they give in return is their
smile,” says Suzanne.
“My family has been thoroughly
blessed by everybody who has
been involved in our life in New                                                  Offer a job to a
Zealand. From the Red Cross                                                       former refugee
volunteers to the staff and                                                           redcross.org.
the people here, we are truly                                                     nz/pathways-
blessed.”                                                                         employment.
Working through
COVID-19 Alert Level 4
Suzanne became an essential
worker during Alert Level 4,
as Compassion Soup Kitchen
was allowed to keep their
doors open. Suzanne’s shifts
increased to support the rise in
the number of people coming
through every day.
“Since the lockdown, we have

                                                                                                       14
Oinunur wmboersrk,
                                                                                                                      As at June 2020

                                     11,500
                                        meals delivered weekly
                                                                                            3,200+
                                                                                            people directly
                                                                                               assisted

                        33
                                                                 DISASTER RISK MANAGEMENT

                                                                                                                Psychosocial and
     MEALS ON WHEELS

                            locations                                                                            practical support

                                                                                            130+
                                                                                                                across the country

                                          3,000
                                                                                               disaster
                                                                                              response
                                                                                             volunteers
                                                                                              deployed
                                          volunteers

                          We know that people may be
                       feeling particularly isolated at this
                       time ... our volunteers are checking in
                       with meal recipients from a distance
                                                                                                              22         disaster
                                                                                                                         response
                                                                                                              teams are responding
                       to keep each other safe.                                                               to needs in their
                                                                                                              community

15    RED Good people doing good things
Regular check-in with

                                           358
                                      refugee-background
                                            families
                                                                              1000
MIGRATION PROGRAMMES

                        130                                                refugee support volunteers
                                                                               around the country

                                                                   Every time an update comes
                       people continue

                                              103
                       to receive trauma                         out, we translate it and get it
                       recovery support                          out into the hands of people
                       remotely                                  who need it.

                                                                15
                                                  families
                                                 receiving                        languages
                                                                                    translated
                                                extra                              information
                                               support                            about COVID-19

                                                                    Research shows that social support
                          National                               is the number one protective factor for
                          mail drop                              individual and community wellbeing
                                                                 during and after emergencies. We’re
                            of wellbeing                         working with our partners to make sure
                            messages, in                         as many people as possible have access
                            partnership                          to the support they need.
PSYCHOSOCIAL SUPPORT

                            with NZ Post

                                                                                      Distributed
                                                                                psychological
                                                                                first aid guide
                                                   COVID-19 wellbeing
                                                  resources available to

                                                   download

                                                                                                           16
Our disaster response
         volunteers at Whangaparāoa

                                                         Auckland/Northland
                                                         y Supporting quarantined
                                                           guests at Whangapāraoa
                                                         y Sending wellbeing letters to
                                                           spread kindness to people
                                                           feeling isolated in retirement
                                                           villages in Auckland

                                   Snippets
                       from the regions
                                   New Zealand Red Cross people
                                  are doing amazing work all over
                                  Aotearoa. Check out what’s been
     Alex, 8, drew a
     picture of his
                         ipa,
                                     happening in the regions.
     neighbour Phill
               on   W he els
      a Meals
         lu ntee r in Ta ranaki
      vo
                                               Ryan Knofflock, one of our
                                               disaster response voluntee
                                                                          rs
                                               in Taranaki, delivered Meals
                                               on Wheels during lockdown

                                                                               Taranaki/Manawatu-
                                                                               Whanganui
                                                                               y Supporting at the
                                                                                 community-based
                                                                                 assessment centre in
                                                                                 Whanganui

17     RED Good people doing good things
Waikato/Bay of Plenty
y Shopping for and delivering
  groceries to people in Katikati
y Delivering food packages
  to vulnerable people in Rotorua

                                                   Daniel Wilks in Katikati

                                                            Members of the Disaster Welfare
                                                            and Support Team in Hawke's Bay

                 Gisborne/Hawke’s Bay
                 y Delivering medical supplies
                   and groceries to people
                   unable to leave their home
                   during lockdown

                         Our Meals on Wheels
                         volunteers in Hastings
                         show what two-metre
                         physical distancing
                         looks like at the meals
                         collection point during
                         the Alert Level
                         4 lockdown

                                                                                   Donna Sanchez steps
                                                                                   up to help deliver
                                                                                   Meals on Wheels in
            Wellington/Wairarapa                                                   Masterton after most
                                                                                   of our volunteer
            y Supporting food delivery                                             drivers who are
              requests                                                             more vulnerable
                                                                                   to COVID-19 had to
            y Knitting winter warmers                                              stand down during
              for the community                                                    the lockdown
                                                                                                18
ber of the
                                                                      A piece of art by Ha Marks, a mem
                                                                                                          le feeling
                                                                      Auckland Area Council, sent to peop
                                                                                                         g lockdown
                                                                      isolated in retirement homes durin

                                                na, Thang Lam,
                        e support volunteer Ele
Before lockdown - Refuge Lun & volunteer Sue at Nelson Airport
                      Khan
Vung Deih Cing, Niang

                                     Disaster Welfare and Support
                                     Team leader in Nelson Jill Southon

                                                   A former refugee child, Asma,
                                                   made this drawing of her family
                                                   in their bubble in Dunedin

      A drawing of a
      person sneezing into
      their elbow, made by
      12-year-old Julia, a
      former refugee from
       Syria, now living
       in Dunedin

19   RED Good people doing good things
Nelson/Tasman/
Marlborough
y Logistics and support at
  campgrounds in Nelson
y Assistance and support to
  campers in Blenheim

                                                          Canterbury/West Coast
                                                          y Assisting with grocery
                                                            deliveries in Kaikoura
                                                          y Screening visitors to
                                                            local medical centre in
                                                            Greymouth
                                                          y Providing warm winter
                                                            clothing for Kiwis who have
                                                            returned from overseas
                                                            and are in quarantine in
                                                            Christchurch

                              Otago/Southland
                              y Assisting at drive-through
                                influenza vaccination stations
                                in Dunedin
                              y Delivering groceries and
                                blankets, chopping firewood
                                and washing laundry for
                                elderly in Invercargill

                                                                                          20
member Spotlight
                                         Thousands of dedicated Kiwis make up our
                                         New Zealand Red Cross whānau. Tauranga
                                         Branch President and Meals on Wheels
                                         coordinator Barbara McComb is one of them.
                                         She talks about her work with Red Cross.

                                         organisational skills. During      are doing. So, I thought it was a
                                         the COVID-19 lockdown it           good match for me – I want to
                                         involved a lot of resilience       help and make a difference.
                                         with change, which I can say
     What does your role as a                                               What do you know now that
                                         our wonderful volunteers and
     Meals on Wheels coordinator                                            you didn’t when you started
                                         the general public showed in
     involve?                                                               volunteering?
                                         abundance. This was greatly
     The role is very people-            appreciated by all.                How Meals on Wheels works in
     focused, with the primary                                              our community, the Red Cross
                                         What inspired you to get
     objective of ensuring                                                  volunteer hours involved and
                                         involved?
     vulnerable people in our                                               what such a wonderful service
     community receive their             Red Cross has a fantastic          it is!
     meals and that they have            reputation worldwide and I
                                                                            What is your favourite part
     regular social contact with our     enjoy working with people
                                                                            about being a Red Cross
     wonderful volunteer drivers.        involved with charitable
                                                                            member?
     To ensure this runs smoothly        organisations as they are
     it relies on good people,           generally so positive and          Knowing that I am making
     robust communication and            passionate about what they         a difference.

                                         Try our new                        Cross Shops, or you can call us
                                         shopping options                   and we can sell you items over

          oss
                                                                            the phone.

 r ed c r                                If you’re short on time or your

     shops
                                         local Red Cross Shop is too        To find out more about these
                                         far away, we think you’d enjoy     new shopping options we offer,
                                         the new remote shopping            or to get the links to our official
                                         options we have to offer.          TradeMe accounts, visit our
            e your
      donat      ods
                                                                            website        redcross.org.nz/
          ved go
                                         Five of our Red Cross Shops
     prelo
                                                                            red-cross-shops.
                                         are now listing items for sale
                                         via TradeMe, so you can now        We always look forward to
                                         shop from the comfort of your      providing you with a great
                                         home! If you prefer a chat and     shopping experience.
                                         a personal consultation, we’d
                                         still love to see you in our Red   See you soon!
21   RED Good people doing good things
We’re back!
                                                                 First Aid
                                                                 Our face-to-face classes are
                                                                 back, and we are here to help
                                                                 you get Red Cross ready in a
                                                                 safe environment.
                                                                 From Essential First Aid for
                                                                 business and individuals to
                                                                 Mental Health & Wellbeing, we
                                                                 have a range of courses to meet
                                                                 all your needs.
                                                                 We are taking important steps
                                                                 to make sure that our first aid
                                                                 training is safe and adapt how
                                                                 we run our classes according
                                                                 to the Government guidelines
                                                                 around COVID-19 alert levels.
                                                                 To book your course or find
                                                                 out more about our training
                                                                 options,    head to
                                                                 redcross.org.nz/firstaid.
                                                                 If you’d like to find out more
                                                                 about our virtual training
                                                                 options, you can contact
                                                                 firstaid@redcross.org.nz.

Get involved                    Join the conversation                   NewZealandRedCross
                                Follow us on Facebook,
  Join today at redcross.org.   Twitter and Instagram for all           @NZRedCross
  nz/get-involved               the latest New Zealand Red
                                Cross news and updates.                 nzredcross
  Volunteer with us
  Learn first aid
  Donate
                                                                      Head to
  Leave a lasting gift                                          redcross.org.nz/volunteer
  in your will                                                  to find out more.

  Fundraise to help others

                                                                                                   22
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