London Corporate Training - Training Programme 2021

 
London Corporate Training - Training Programme 2021
London
        Corporate
          Training
Training Programme 2021
London Corporate Training - Training Programme 2021
Management and Leadership 08
              Banking and Finance 28
                Human Resources 50
                             Law 62
                       Oil and Gas   70
          Operations Management      78
         Public Relations and Media 96
              Sales and Marketing 110
           Information Technology 114

Developing management
 and leadership skills for
      you and your staff
London Corporate Training - Training Programme 2021
Client List

                                                                                                                                                                                                                                                                                        Client List
              Oil, Gas and Petrochemicals                                     Telecommunications                                                  Public Sector                                                           Banking and Finance
              Angola LNG                                           Angola     K-Telecom CJSC                                      Armenia         Department for International                          Afghanistan       African Export-Import Bank                           Egypt
              Organisation of the Petroleum Exporting Companie Austria        Azercell Telecom LLC                              Azerbaijan        Development (DFID)                                                      European Central Bank                            Germany
              State Oil Fund                                   Azerbaijan     Djibouti Telecom                                     Djibouti       United Nations Department for Safety and Security          Algeria      Bank of Ghana                                       Ghana
              Gulf Petrochemical Industries Company               Bahrain     Gambia Telecommunications Co. Ltd.                   Gambia         Center for Agribusiness and Rural Dev. Foundation         Armenia       Bank Indonesia                                   Indonesia
              BG Group                                             Bolivia    Ghana Community Network Services Ltd.                  Ghana        Tamkeen                                                    Bahrain      African Development Bank                       Ivory Coast
              HESS                                      Equatorial Guinea     IPKO Telecommunications                              Kosovo         UNICEF                                               Burkina Faso       Insurance Regulatory Authority                       Kenya
              Wintershall                                       Germany       VIVA Kuwait Third Telecommunication Co.               Kuwait        Ministry of Lands and Housing                           Botswana        Himalayan Bank Limited                               Nepal
              Ghana National Petroleum Corp.                        Ghana     Liberia Telecommunications Authority                  Liberia       Ethiopian Public Health Association                       Ethiopia      Securities and Exchange Commission                  Nigeria
              Oil India Limited                                       India   Nigerian Communications Commission                    Nigeria       Ministry of Health and Social Welfare                      Gambia       Capital Market Authority                             Oman
              Special Task Force for Upstream Oil and Gas       Indonesia     Oman Telecommunication Co. (Omantel)                   Oman         European Union Monitoring Mission                          Georgia      Qatar Financial Centre Authority                     Qatar
              Kuwait Oil Tanker Co.                                Kuwait     Communications and IT Commission                Saudi Arabia        United Nations                                           Germany        Saudi Arabian Monetary Agency (SAMA)          Saudi Arabia
              Mellitah Oil and Gas B.V.                              Libya    National Telecommunications Commission          Sierra Leone        Ghana Free Zones Board                                      Ghana       Bank of Sierra Leone                          Sierra Leone
              Petronas                                           Malaysia     Telecommunications Authority            Trinidad and Tobago         United Nations Stabilization Mission                            Haiti   Bank for International Settlements             Switzerland
              Petromoc                                      Mozambique                                                                            International Initiative for Impact Evaluation (3ie)           India    Garanti Bank                                        Turkey
              Gazprom Sakhalin Holdings B.V.                 Netherlands      Power and Utilities                                                 United Nations Logistics Base                                  Italy    Uganda Revenue Authority                           Uganda
              Nigerian National Petroleum Corp.                    Nigeria    Ghana Grid Co. Ltd. (GRIDCO)                              Ghana     United Nations Children’s Fund                                  Iraq    Abu Dhabi Investment                 United Arab Emirates
              Petroleum Development of Oman (PDO)                   Oman      Enel                                                        Italy   Multinational Force and Observers                            Israel     Authority
              MOL Pakistan Oil and Gas Co. B.V                   Pakistan     Nigerian Bulk Electricity Trading Plc (NIBET)            Nigeria    United Nations OCHA                                   Kazakhstan        HSBC Bank Plc                             United Kingdom
              Qatar Gas                                             Qatar     Mazoon Electricity Co.                                    Oman      Supreme Court of Kenya                                       Kenya      World Bank                                          Yemen
              Saudi Basic Industries Corp. (SABIC)           Saudi Arabia     Rwanda Utilities Regulatory Authority                   Rwanda      Public Authority for Industry                               Kuwait
                                                                              Shuqaiq Water and Electricity Co.                  Saudi Arabia     Ministry of Finance                                        Malawi       Ports and Transport
              Dar Petroleum                                         Sudan
                                                                              Korea Hydro and Nuclear Power Ltd.                 South Korea      Koperasi Wawasan Malaysia Berhad                         Malaysia       Maersk                                              Angola
              Tanzania Petroleum Development Corp.               Tanzania
                                                                              Tanzania Electric Supply Co. Ltd. (Tanesco)            Tanzania     Industrial Training Fund                                    Nigeria     Gambian Civil Aviation Authority                   Gambia
              Petrofac Energy Developments International Ltd.      Tunisia
                                                                              Uganda Electricity Generation Co. Ltd.                  Uganda      Royal Air Force                                              Oman       Ghana Civil Aviation Authority                       Ghana
              RWE Dea                                      Turkmenistan
                                                                              Office of Gas and Electricity                   United Kingdom      International Organisation for Migration                  Pakistan      MC Aviation Corporation                               Japan
              Shell                                               Ukraine
                                                                              Markets (Ofgem)                                                     Katara                                                       Qatar      Kenya Airports Authority                             Kenya
              British Gas                                 United Kingdom
                                                                                                                                                  State Trading Organisation Plc               Republic of Maldives       Railway Regulatory Authority                        Kosovo
              Petroleos de Venezuela                           Venezuela      Manufacturing
                                                                                                                                                  Saudi Food and Drug Authority (SFDA)                 Saudi Arabia       Nigerian Ports Authority                            Nigeria
              Cuu Long Joint Operating Co.                       Vietnam      Roche Bangladesh Limited                            Bangladesh
                                                                                                                                                  National Social Security and Insurance Trust         Sierra Leone       Oman Airports Management Co. S.A.O.C.                Oman
              OMV                                                  Yemen      Volkswagen Group                                          China
                                                                                                                                                  World Intellectual Property Organisation (WIPO) Switzerland             Qatar Rail                                            Qatar
                                                                              Eurofighter Jagdflugzeug GmbH                         Germany                                                                               Saudi Railway Co.                              Saudi Arabia
                                                                                                                                                  Contractors Registrations Board                          Tanzania
                                                                              Heineken                                           Netherlands                                                                              Surface and Marine Transport                      Tanzania
                                                                                                                                                  Ministry of Finance                                       Thailand
                                                                              Fauji Fertilizer Co. Ltd.                              Pakistan                                                                             Regulatory Authority
                                                                                                                                                  Electoral Commission                                       Uganda
                                                                              British American Tobacco Trading SRL                   Romania                                                                              National Express                            United Kingdom
                                                                                                                                                  Executive Affairs Authority                United Arab Emirates
                                                                              BAE Systems                                        Saudi Arabia
                                                                                                                                                  The Royal Marsden NHS Foundation                  United Kingdom
                                                                              LG International                                   South Korea
                                                                              FNSS Defence Systems                                     Turkey
                                                                              GlaxoSmithKline                                 United Kingdom

         2    For all course dates and to book visit www.lct.co.uk                                                                                                                                                          For all course dates and to book visit www.lct.co.uk        3
London Corporate Training - Training Programme 2021
LCT welcomes
you to London
There's no better place to enhance                         London Corporate Training is the best training
your professional profile                                  organisation. Everything was excellent –
                                                           the venue, the atmosphere, the customer
Famously situated on the River Thames, the
capital city of the United Kingdom is home to              service and the training was so interesting.
some of the world's most powerful businesses.              Assistant executive officer
                                                           Supreme Court Of Nigeria

The City of London is the world's
greatest foreign exchange market
with much of the trade conducted
in Canary Wharf. This is home
to some of the best-known and
influential names in finance, power
and transport infrastructure,
telecommunications and law.
And at London Corporate Training, we are leaders in
providing the most advanced and comprehensive range
of professional training courses available. Book now and
come and experience everything that London has to offer.

                                                                                         For all course dates and to book visit www.lct.co.uk
London Corporate Training - Training Programme 2021
Introduction

                                                                                                                                                                                                                                                                               Customised Training Solutions
               Established in 1994, LCT celebrated its 25th anniversary in 2019 and is proud to be a leading provider of executive education
               for international delegates from international corporations, including directors, senior executives, entrepreneurs and
               business owners.

               The LCT approach                                                Open Courses in central London                                     Over the years, we have consolidated our relationship with        • ‘Advanced Total Quality Management and Safety at Work’
                                                                                                                                                  our clients by developing and delivering tailor-made courses.       in London for Royal Air Force of Oman
               We have built our reputation on the cornerstone of              This brochure provides details of our Open Courses,
                                                                                                                                                  These customised courses not only provide potential               • ‘Global Energy Market and Competition’
               excellent customer service and top quality educators,           which we offer at different times of the year to delegates
                                                                                                                                                  financial efficiencies for larger group sizes, but also provide     in Noida for Gas Authority of India Ltd
               all of whom have extensive experience in their respective       from all over the world. Contrary to many other training
                                                                                                                                                  clients with the added advantage of adapting the course
               areas of expertise. The result is extremely high levels of      organisations, we do not cancel courses, so all courses will                                                                         • ‘Enterprise Risk Management’
                                                                                                                                                  to address their specific requirements. Our experience
               delegate satisfaction.                                          run providing that there is at least one delegate booked! This                                                                         in London for Riyadh Bank (Saudi Arabia)
                                                                                                                                                  and expertise enable us to develop almost any courses in
                                                                               course listing was accurate as at 1 October 2019 and so                                                                              • ‘Effective Inventory Management
               We emphasise the practical element of our delegates’                                                                               the field of business and management. We always involve
                                                                               please refer to our website www.lct.co.uk for accurate and                                                                             within an IPSAS Environment’
               learning experience: at least 50% of each session is spent                                                                         our expert consultants at an early stage in order to work
                                                                               up to date information on our Open Courses.                                                                                            in Haiti for United Nations
               showing delegates how to apply theoretical management                                                                              in partnership with our clients in the design of the specific
               concepts to real-life scenarios. This allows our delegates      Our Open Courses are delivered in our training centre in           course, focusing on pre-assessment of the required                • ‘Oil and Gas Exploration and Production Accounting’
               to utilitse the tools and techniques learnt within their        Hammersmith, central London, where we have several                 capabilities and a skills gap analysis, in order to guarantee       in London for South Atlantic Petroleum (Nigeria)
               respective work scenarios. Our delegates also benefit from      training rooms. This training centre is located around 30          that the appropriate solutions are delivered.                     • ‘Management Skills’
               learning from the experience of their peers, who are often      minutes from London Heathrow and has over 20 high quality          Listed below are some examples of tailor-made courses               in Muscat for Civil Service Employees’ Pension Fund
               from differing cultural backgrounds and business sectors.       hotels and similar accommodation within walking distance.          that have been delivered by LCT for clients around the world.     • ‘Managing Matrix Organisations’
               Constantly striving for perfection means that we                Bespoke tailor-made courses for groups                                                                                                 in Accra for Ghana National Petroleum Corporation
               consistently receive extremely positive feedback from                                                                              • ‘Managing Marketing Communications’                             • ‘Events and Protocol Management’
                                                                               In addition to our Open Courses, we specialise in tailor-made
               delegates, and our service is continually customised to                                                                              in Doha for Qatari Diar                                           in London for Katara (Qatar)
                                                                               courses that can be delivered anywhere in the world
               meet their specific requirements. Our dedicated customer
                                                                               – at client offices, other leading international cities like New   • ‘Skills Development Administration, Supervision Skills,         • ‘Human Resources Cost Optimisation’
               service team is always at hand to offer the necessary
                                                                               York, Dubai, Barcelona, or at our own training centre in             and Leadership’                                                   in Russia for premium Vektor Ltd
               advice to ensure delegates are comfortable and able to
                                                                               Hammersmith, London.                                                 in London for Mellitah Oil and Gas B.V. (Libya)                 • ‘Effectively Demonstrating Governance
               focus all their energies on a positive experience.
                                                                                                                                                  • ‘Professional Ethics, Diplomacy and Communication’                and Compliance via Sarbanes-Oxley’
                                                                                                                                                    in Lagos for Economic Community of West African States            in London for Chaucer Syndicates, UK

          6    For all course dates and to book visit www.lct.co.uk                                                                                                                                                   For all course dates and to book visit www.lct.co.uk     7
London Corporate Training - Training Programme 2021
Management and Leadership

                                                                                                                                                                                                                                                                  Management and Leadership
                               Management
                               and Leadership

                               Ask about our bespoke courses tailored to your specific needs.
                               Why not speak to one of our friendly advisers?
                               Call now on +44 (0)207 193 7890 or visit www.lct.co.uk to make an enquiry.

                            Advanced Management Skills      10    Effective Communication and         13   Advanced Strategic Management   16   Advanced Masterclass in   19   Corporate Risk Management             22    Executive PA Training            25
                            (M.1) £6,500                          Inspirational Presentations              (M.6) £5,250                         Business Administration        (M.10) £3,050                               (SS.3) £5,250
                                                                  (M.3) £3,050                                                                  (M.8) £5,250                   15 - 19 February

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                                                             11                                                                            17                             20                                               01 - 03 March
                                                                                                                                                                                                                           02 - 04 November
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                                                                                                                                           17                                  15 - 19 March
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                                                                                                           03 - 06 May                          11 - 22 January
                                                            12                                             02 - 04 August                       05 - 16 April ◆
                                                                                                           01 - 03 November
                            15 - 19 February                                                          15
                            17 - 21 May                                                                                                                                   22                                         25
                            16 - 20 August                        15 - 26 February
                            26 - 30 September (Dubai)             17 - 28 May ◆
                            15 - 19 November                      16 - 27 August                                                                11 - 15 January
                                                                  26 September - 07 October (Dubai)                                             05 - 09 April                  29 March - 02 April
                                                                  15 - 26 November                                                              05 - 09 July                   28 June - 02 July
                                                                                                                                                04 - 08 October                27 September - 01 October
                                                                                                                                                                               13 - 17 December
                             ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                     8      For all course dates and to book visit www.lct.co.uk                                                                                                                           For all course dates and to book visit www.lct.co.uk   9
London Corporate Training - Training Programme 2021
COURSE CONTENT
Management and Leadership

                                                                                                                                                                                                                                                                                                                                         Management and Leadership
                                                                                                                                                                                                                                                  Essential Management Skills
                                                                               Setting Objectives and Targets                       Introduction to                                                                                               Course Reference: M.1A
                                                                               •   Where are you now and where do                   Neuro-Linguistic Programming                                                                                  Duration: 5 days
                                                                                   you want to be, by when?                         •   What is Neuro-Linguistic Programming™                                                                     Course fee: £3,050.00
                                                                               •   Plan and actions required to achieve                 (NLP™)?
                                                                                   these objectives                                 •   How does NLP™ work?                                                                                       15 - 19 February                                   London
                                                                               •   Improve organisational, team and individual      •   NLP™ for self-management and
                                                                                   performance with quantifiable targets                self-development
                                                                                                                                                                                                                                                  17 - 21 May ◆                                      London
                                                                               •   Monitoring, measuring and feeding-back results   •   Application of NLP™ to enhance performance                                                                16 - 20 August                                     London
                                                                                                                                        of organisation, teams and individuals
                                                                               Leadership                                                                                                                                                         26 - 30 September                                  Dubai
                                                                               •   Vision, roles and responsibilities               Emotional Intelligence                                                                                        15 - 19 November                                   London
                                                                                   of an inspirational leader                       and Body Language
                            Advanced Management Skills                         •   Qualities, skills and commitment required        •   Key principles, qualities and skills of
                            Course Reference: M.1                              •   Adapting leadership styles to                        Emotional Intelligence
                            Duration: 15 days                                      different situations                             •   Application of EI to develop teams,                      ABOUT THE COURSE
                                                                               •   Overcoming the challenges of leadership              individuals and respond to situations
                            Course fee: £6,500.00                                                                                   •   Sending the right messages through your
                                                                               Motivation                                                                                                    Who should attend?                                   By the end of the course
                                                                                                                                        non-verbal communication
                            15 February - 05 March                             •                                                                                                             •   Senior Managers who would like to refresh        delegates will be able to:
                                                                                   Factors which motivate you and others            •   Interpreting the signals and gestures
                               London                                          •   Achieving organisational goals with                  of body language of others
                                                                                                                                                                                                 their leadership, management and team            •   Set objectives and targets to achieve the
                                                                                   a motivated workforce                                                                                         building skills                                      vision, mission and goals of an organisation
                            17 May - 04 June ◆                                 •   Increasing motivation to improve                 Presentation Skills                                      •   Junior Managers who would like to develop        •   Apply leadership skills in their
                               London                                              individual performance                           •   Research the people in the audience
                                                                                                                                                                                                 their career and build on their knowledge            management role
                                                                               •   Management skills required to motivate               and their objectives
                                                                                                                                                                                             •   Managers who are new and would like to           •   Motivate people and build successful teams
                            16 August - 03 September ◆                                                                                                                                           learn the key skills of successful leadership,   •
                               London
                                                                                   individuals and teams                            •   Approach, structure, content and methods                                                                      Use verbal communication skills more
                                                                                                                                                                                                 management and team building                         effectively in all situations
                                                                                                                                        to meet audience requirements
                                                                               Team Building                                                                                                 •   Departmental Heads
                            15 November - 03 December                                                                               •   Anticipate, prepare and practice answers to
                                                                               •   Characteristics of an effective team                 difficult questions and awkward questioners
                                                                                                                                                                                             •   Team Leaders
                               London                                                                                                                                                        •
                                                                               •   Roles and responsibilities of individuals        •   Overcome nerves, project your voice
                                                                                                                                                                                                 Project Managers
                                                                                   in the team                                          powerfully and keep audience attention
                                                                                                                                                                                             •   Operations Managers
                                                                               •   Building a strong team which delivers results
                                ABOUT THE COURSE                               •   Delegating, appraising, evaluating, coaching     Creative Problem Solving
                                                                                   and mentoring skills for teambuilding            and Decision Making
                            Who should attend?
                                                                               Verbal Communication Skills                          •   Analysis of causes, symptoms and
                            •   Chairman, Chief Executive, Finance Director,                                                            implications of a problem                                 London corporate training is an excellent training
                                Company Secretary                              •   Structure simple messages using                  •
                            •                                                      appropriate language and delivery
                                                                                                                                        Generating a range of creative solutions
                                                                                                                                                                                                  organisation. It was wonderful to be a part of it.
                                Board Members                                                                                       •   Prioritising options against objective
                            •   Directors of Strategy                          •   Listen attentively to ensure mutual                  criteria to make a decision                               Director of Audit
                            •   Directors of Policy                                understanding                                    •   Implementing decisions, evaluating results                Legal Aid Council Of Nigeria
                            •   Directors of Departments                       •   Generate productive and open                         and responding to feedback
                            •   Deputy Directors of Departments                    discussions to solve problems
                            •   Heads of Departments                           •   Overcome the barriers to effective               Time and Stress Management
                            •   Deputy Heads of Department                         verbal communication                             •   Prioritising and organising work
                            •   Senior Managers                                                                                         according to goals                                       COURSE CONTENT
                            •                                                  Influencing Skills
                                Advisers to Senior Management                                                                       •   Eliminating time wasters
                            •   Senior Project Managers                        •   Analysis of factors which influence people       •   Identifying the causes and symptoms of stress
                                                                                                                                                                                             Setting Objectives and Targets                       Team Building
                                                                               •   How to influence people without power            •   Planning and implementing your                       •   Where are you now and where do you               •   Characteristics of an effective team
                            By the end of the course                               and authority over them                              strategy to avoid burnout                                want to be, by when?                             •   Roles and responsibilities of individuals
                            delegates will be able to:                         •   Chairing and participating in meetings                                                                    •   Plan and actions required to achieve                 in the team
                                                                                   which produce results                            Negotiation Skills                                           these objectives                                 •   Building a strong team which delivers results
                            •   Create objectives and targets to achieve the
                                                                               •
                                vision, mission and goals of an organisation
                                                                                   Finding common ground and                        •   Pre-negotiation preparation on                       •   Improve organisational, team and individual      •   Delegating, appraising, evaluating, coaching
                                                                                   reaching agreement                                   all aspects of the negotiation                           performance with quantifiable targets                and mentoring skills for teambuilding
                            •   Apply leadership skills to inspire and unite
                                an organisation                                Assertiveness                                        •   Styles, techniques and skills of                     •   Monitoring, measuring and feeding-back results
                            •   Motivate people and build successful teams                                                              a good negotiator                                                                                         Verbal Communication Skills
                                                                               •   Characteristics and skills of assertiveness      •   Tricks people may play on you                        Leadership
                            •   Apply effective verbal communications in all   •   Handling difficult people with confidence                                                                                                                      •   Structure simple messages using
                                situations, with all people                                                                         •   Close with a win-win result for all                  •   Vision, roles and responsibilities                   appropriate language and delivery
                                                                               •   Giving feedback and receiving
                            •   Use techniques to increase confidence and to       criticism constructively                         Written Communication Skills                                 of an inspirational leader                       •   Listen attentively to ensure
                                influence people positively                    •   Responding appropriately to aggressive,                                                                   •   Qualities, skills and commitment required            mutual understanding
                            •   Apply assertiveness skills in leading and
                                                                                                                                    •   Win and keep readers’ attention
                                                                                                                                                                                             •   Adapting leadership styles to                    •   Generate productive and open
                                                                                   assertive and passive people                     •   Understand how people read and
                                managing an organisation                                                                                                                                         different situations                                 discussions to solve problems
                                                                                                                                        absorb written information
                            •   Demonstrate creative problem solving                                                                                                                         •   Overcoming the challenges of leadership          •   Overcome the barriers to effective
                                techniques and develop sound
                                                                                                                                    •   Plan appropriate approach, structure, content,
                                                                                                                                                                                                                                                      verbal communication
                                                                                                                                        vocabulary and visuals
                                decision-making abilities                                                                                                                                    Motivation
                            •   Develop and apply negotiation skills and
                                                                                                                                    •   Principles applied, including to reports, pitches,
                                                                                                                                        tenders, e-mails, websites, social media             •   Factors which motivate you and others
                                techniques to a range of situations
                                                                                                                                                                                             •   Achieving organisational goals with a
                            •   Create inspirational and motivational
                                                                                                                                                                                                 motivated workforce
                                winning presentations
                                                                                                                                                                                             •   Increasing motivation to improve
                            •   Apply NLP™ and Emotional Intelligence
                                                                                                                                                                                                 individual performance
                                to self-development
                                                                                                                                                                                             •   Management skills required to motivate
                                                                                                                                                                                                 individuals and teams
                                ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                   10       For all course dates and to book visit www.lct.co.uk                                                                                                                                                                                                  For all course dates and to book visit www.lct.co.uk   11
London Corporate Training - Training Programme 2021
Management and Leadership

                                                                                                                                                                                                                                                                                                                                              Management and Leadership
                            Senior Management Skills                                                    Motivational Leadership and                                                 Effective Communication and                                            Influencing Skills, Assertiveness
                            Course Reference: M.1B                                                      Building Successful Teams                                                   Inspirational Presentations                                            and Negotiation
                            Duration: 10 days                                                           Course Reference: M.2                                                       Course Reference: M.3                                                  Course Reference: M.4
                            Course fee: £5,250.00                                                       Duration: 5 days                                                            Duration: 5 days                                                       Duration: 5 days
                                                                                                        Course fee: £3,050.00                                                       Course fee: £3,050.00                                                  Course fee: £3,050.00

                            15 - 26 February                                          London            15 - 19 February                                           London           22 - 26 February                                         London        22 - 26 February                                            London
                            17 - 28 May ◆                                             London            17 - 21 May                                                London           24 - 28 May ◆                                            London        24 - 28 May ◆                                               London
                            16 - 27 August                                            London            16 - 20 August                                             London           23 - 27 August                                           London        23 - 27 August                                              London
                            26 September - 07 October                                 Dubai             26 - 30 September                                          Dubai            03 - 07 October                                          Dubai         03 - 07 October                                             Dubai
                            15- 26 November                                           London            15 - 19 November                                           London           11 - 26 November                                         London        11 - 26 November                                            London

                                ABOUT THE COURSE                                                            ABOUT THE COURSE                                                            ABOUT THE COURSE                                                       ABOUT THE COURSE

                            Who should attend?                                                          Who should attend?                                                          Who should attend?                                                     Who should attend?
                            •   Board Members                                                           •   Senior Directors                                                        •    Senior Directors who would like a refresher                       •   Senior Managers who would like a refresher and to develop
                            •   Senior Directors                                                        •   Senior Managers                                                         •    Senior Managers who would like to develop their skills                their confidence, influence and negotiation skills
                            •   Senior Managers                                                         •   Departmental Directors and Departmental Managers                        •    Departmental Directors and Departmental Managers who              •   Departmental Directors and Departmental Managers who
                            •   Departmental Directors                                                  •   Team Leaders                                                                 would like to consolidate their knowledge                             would like practical and relevant techniques
                            •   Deputy Departmental Directors                                           •   Project Managers                                                        •    Those who deliver pitches and presentations to internal           •   Those involved in negotiations, resolving conflicts and
                            •   Departmental Managers                                                   •   Operations managers                                                          and external audiences                                                dealing with confrontation
                            •   Deputy Departmental Managers                                                                                                                        •    Team Leaders                                                      •   Team Leaders and team members
                            •   Team Leaders                                                            By the end of the course the delegates will be able to:                     •    Project Managers                                                  •   Project Managers
                            •   Project Managers
                                                                                                        •   Set objectives and targets to achieve the vision,
                                                                                                                                                                                    •    Operations managers                                               •   Operations managers
                            •   Operations Managers
                                                                                                            mission and goals of an organisation
                                                                                                                                                                                    •    Supervisors

                                                                                                        •   Confidently apply skills of motivational leadership and team building
                                                                                                                                                                                    •    Team members                                                      By the end of the course the delegates will be able to:
                            By the end of the course delegates will be able to:                         •   Generate practical and constructive solutions to problems                                                                                      •   Develop and apply negotiation skills and techniques to a range of situations
                            •   Set objectives and targets to achieve the vision,                       •   Develop clear decision making skills
                                                                                                                                                                                    By the end of the course delegates will be able to:                    •   Influence people positively
                                mission and goals of an organisation                                                                                                                •    Increase the impact of verbal communication in multiple           •   Apply practical and relevant skills to behave assertively
                            •   Apply the skills of leadership to enhance the management role
                                                                                                            COURSE CONTENT                                                               and complex situations                                            •   Apply NLP™ and Emotional Intelligence to self-development
                            •   Motivate people and build successful teams                                                                                                          •    Give powerful, memorable and winning presentations in meetings,
                            •   Communicate effectively verbally in all situations with all people          Setting Objectives and Targets                                               conferences and at pitch presentations
                                                                                                                                                                                                                                                               COURSE CONTENT
                            •   Increase confidence and influence people positively                         Leadership                                                              •    Write effectively and productively with impact
                            •   Use NLP™ and Emotional Intelligence to further their self-development
                                                                                                            Motivation
                                                                                                                                                                                    •    Apply NLP™ and Emotional Intelligence to self-development             Negotiation Skills
                                                                                                                                                                                                                                                               Influencing Skills
                                                                                                            Team Building
                                COURSE CONTENT                                                                                                                                          COURSE CONTENT                                                         Assertiveness
                                                                                                            Creative Problem Solving and Decision Making
                                                                                                                                                                                                                                                               Introduction to Neuro-Linguistic Programming
                                Setting Objectives and Targets                                                                                                                          Verbal Communication Skills
                                                                                                                                                                                                                                                               Emotional Intelligence and Body Language
                                Leadership                                                                                                                                              Presentation Skills
                                Motivation                                                                                                                                              Written Communication Skills
                                Team Building                                                                                                                                           Introduction to Neuro-Linguistic Programming
                                Verbal Communication Skills                                                                                                                             Emotional Intelligence and Body Language
                                Influencing Skills
                                Assertiveness                                                                                                                                                                                                                  I thoroughly enjoyed the course. There’s
                                Introduction to Neuro-Linguistic Programming                                                                                                                                                                                   a great, positive learning environment
                                Emotional Intelligence and Body Language
                                                                                                                                                                                                                                                               and staff are welcoming – which makes
                                                                                                                                                                                                                                                               me hungry for more training at LCT.
                                                                                                                                                                                                                                                               Accountant
                                                                                                                                                                                                                                                               Lagos State Judiciary

                                ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                    12      For all course dates and to book visit www.lct.co.uk                                                                                                                                                                                 For all course dates and to book visit www.lct.co.uk                         13
London Corporate Training - Training Programme 2021
Management and Leadership

                                                                                                                                                                                                                                                                                                          Management and Leadership
                            Supervisory Skills                                                                                                                                                   Advanced Supervisory Skills
                            Course Reference: M.5A                                                                                                                                               Course Reference: M.5B
                            Duration: 5 days                                                                                                                                                     Duration: 10 days
                            Course fee: £3,050.00                                                                                                                                                Course fee: £5,250.00

                            15 - 19 February                                           London                                                                                                    15 - 26 February                                         London
                            17 - 21 May                                                London                                                                                                    17 - 28 May ◆                                            London
                            16 - 20 August                                             London                                                                                                    16 - 27 August                                           London
                            26 - 30 September                                          Dubai                                                                                                     26 September - 07 October                                Dubai
                            15 - 19 November                                           London                                                                                                    15 - 26 November                                         London

                                ABOUT THE COURSE                                                                                             ABOUT THE COURSE                                        COURSE CONTENT

                            Who should attend?                                                                                           Who should attend?                                      Setting Objectives and Targets                       Team Building
                            •   Experienced supervisors who would like to refresh and develop their skills                               •   Senior and experienced supervisors who would        •   Where are you now and where do                   •   Characteristics of an effective team
                            •   Supervisors who would like to develop practical and relevant                                                 like to develop into managerial responsibility          you want to be, by when?                         •   Roles and responsibilities of individuals
                                skills and techniques                                                                                    •   Supervisors who would like to develop into a        •   Plan and actions required to achieve                 in the team
                            •   Supervisors who are new to the role and want to learn                                                        more senior supervisory role                            these objectives                                 •   Building a strong team which delivers results
                                and apply the relevant skills                                                                            •   Senior supervisors who would like to refresh        •   Improve organisational, team and individual      •   Delegating, appraising, evaluating, coaching
                            •   Team leaders                                                                                                 and develop their skills                                performance with quantifiable targets                and mentoring skills for teambuilding
                            •   Project supervisors                                                                                      •   Supervisors who would like to develop their         •   Monitoring, measuring and feeding-back results
                            •   Supervisors                                                                                                  practical and relevant skills and techniques                                                             Verbal Communication Skills
                                                                                                                                         •   Senior team leaders                                 Leadership                                           •   Structure simple messages using
                            By the end of the course delegates will be able to:                                                          •   Senior project supervisors                          •   Vision, roles and responsibilities                   appropriate language and delivery
                            •   Use verbal skills to influence people with a constructive outcome                                                                                                    of an inspirational leader                       •   Listen attentively to ensure
                            •   Apply assertiveness skills to cope confidently with different people
                                                                                                                                         By the end of the course delegates                      •   Qualities, skills and commitment required            mutual understanding
                            •   Solve problems creatively and develop sound decision making techniques                                   will be able to:                                        •   Adapting leadership styles to                    •   Generate productive and open
                            •   Increase effectiveness of time management and control stress                                             •   Set objectives and targets to achieve the vision,       different situations                                 discussions to solve problems
                                                                                                                                             mission and goals of an organisation                •   Overcoming the challenges of leadership          •   Overcome the barriers to effective
                                                                                                                                         •   Apply the skills of leadership to enhance the                                                                verbal communication
                                COURSE CONTENT                                                                                               supervisory role                                    Motivation
                                Verbal Communication Skills                                                                              •   Motivate people and build successful teams
                                                                                                                                                                                                 •   Factors which motivate you and others            Influencing Skills
                                Influencing Skills                                                                                       •   Use verbal skills to influence people with a
                                                                                                                                                                                                 •   Achieving organisational goals with              •   Analysis of factors which influence people
                                                                                                                                             constructive outcome
                                Assertiveness                                                                                                                                                        a motivated workforce                            •   How to influence people without power
                                Creative Problem Solving and Decision Making
                                                                                                                                         •   Apply assertiveness skills to cope confidently
                                                                                                                                                                                                 •   Increasing motivation to improve                     and authority over them
                                                                                                                                             with different people
                                Time and Stress Management                                                                                                                                           individual performance                           •   Chairing and participating in meetings
                                                                                                                                         •   Solve problems creatively and develop sound
                                                                                                                                                                                                 •   Management skills required to motivate               which produce results
                                                                                                                                             decision-making techniques
                                                                                                                                                                                                     individuals and teams                            •   Finding common ground and
                                                                                                                                         •   Increase effectiveness of their time
                                                                                                                                                                                                                                                          reaching agreement
                                                                                                                                             management and stress control

                                                                                                                                                                                                                                                      Assertiveness
                                                                                                                                                                                                                                                      •   Characteristics and skills of assertiveness
                                                                                                                                                                                                                                                      •   Handling difficult people with confidence
                                                                                                                                             The staff were very welcoming and friendly.                                                              •   Giving feedback and receiving
                                                                                                                                                                                                                                                          criticism constructively
                                                                                                                                             The training was well structured, useful, and intensive.                                                 •   Responding appropriately to aggressive,
                                                                                                                                                                                                                                                          assertive and passive people
                                                                                                                                             The consultants were highly talented and happy to
                                                                                                                                             answer questions on the subject areas.                                                                   Creative Problem Solving
                                                                                                                                                                                                                                                      and Decision Making
                                                                                                                                             They provided a diverse array of examples which aided
                                                                                                                                                                                                                                                      •   Analysis of causes, symptoms
                                                                                                                                             our understanding of the material. I look forward to                                                         and implications of a problem

                                                                                                                                             being in further contact with LCT in the future.                                                         •   Generating a range of creative solutions
                                                                                                                                                                                                                                                      •   Prioritising options against objective
                                                                                                                                             ICT Manager                                                                                                  criteria to make a decision
                                                                                                                                             Greenstream B.V.                                                                                         •   Implementing decisions, evaluating
                                                                                                                                                                                                                                                          results and responding to feedback

                                                                                                                                                                                                                                                      Time and Stress Management
                                                                                                                                                                                                                                                      •   Prioritising and organising work
                                                                                                                                                                                                                                                          according to goals
                                                                                                                                                                                                                                                      •   Eliminating time wasters
                                                                                                                                                                                                                                                      •   Identifying the causes and symptoms of stress
                                                                                                                                                                                                                                                      •   Planning and implementing your strategy
                                                                                                                                                                                                                                                          to avoid burnout
                                ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                   14       For all course dates and to book visit www.lct.co.uk                                                                                                                                                 For all course dates and to book visit www.lct.co.uk                     15
London Corporate Training - Training Programme 2021
Management and Leadership

                                                                                                                                                                                                                                                                                                                                                        Management and Leadership
                                                                                  Advanced Strategic Management                                                                               Strategic Planning                                                          Strategic Management
                                                                                  Course Reference: M.6                                                                                       Course Reference: M.6A                                                      Course Reference: M.6B
                                                                                  Duration: 10 days                                                                                           Duration: 5 days                                                            Duration: 5 days
                                                                                  Course fee: £5,250.00                                                                                       Course fee: £3,050.00                                                       Course fee: £3,050.00

                                                                                  01 - 12 February                                          London                                            01 - 05 February                                         London             08 - 12 February                                          London
                                                                                  03 - 14 May ◆                                             London                                            03 - 07 May ◆                                            London             10- 14 May                                                London
                                                                                  02 - 13 August                                            London                                            02 - 06 August                                           London             09 - 14 August                                            London
                                                                                  01 - 12 November                                          London                                            01 - 05 November                                         London             08 - 12 November                                          London

                                ABOUT THE COURSE                                                                                                                                                  ABOUT THE COURSE                                                            ABOUT THE COURSE
                            Who should attend?                                    By the end of the course delegates will be able to:                                                         Who should attend?                                                          Who should attend?
                            •   Chief Executive Officers                          •   Create strategies which will enable an            •   Appreciate how important leadership is in the     •   Chairmen                                                                •   Directors
                            •   Directors                                             organisation to achieve its vision, goals             management and implementation of strategies       •   Managing Directors                                                      •   Company Secretaries
                            •   Company Secretaries                                   and objectives                                        and incorporate this knowledge in future          •   Chief Executive Officers                                                •   Presidential advisors
                            •   Presidential advisors                             •   Develop supporting systems and                        strategic planning                                •   Directors                                                               •   Ministerial advisers
                            •   Ministerial advisers                                  structures to underpin and ensure the             •   Anticipate and evaluate likely and unlikely       •   Company Secretaries                                                     •   Chief Financial Officers
                            •   Board Advisers                                        success of all strategies                             risks and incorporate this analysis into          •   Presidential advisors                                                   •   Board Members
                            •   Chief Financial Officers                          •   Apply relevant measures of progress to enable         strategic management, while enabling a            •   Ministerial advisers                                                    •   Senior Managers
                            •   Board Members                                         action to be taken to overcome any challenges         quick and flexible response to internal           •   Board advisers                                                          •   Managers
                            •   Heads of Department                                   to the implementation of the strategies               and external changes                              •   Chief Financial Officers                                                •   Heads of Department
                            •   Directors of Human Resources                      •   Generate commitment from all stakeholders to      •   Identify those factors which contribute to        •   Board Members                                                           •   Directors of Human Resources
                            •   Directors of Business Development                     increase strength of support for the successful       the failure of the majority of all strategies     •   Heads of Department                                                     •   Managers of Human Resources
                            •   Strategic Advisors                                    implementation of the strategic plan                  and prevent or overcome those                     •   Directors of Human Resources                                            •   Directors of Business Development
                            •   Senior Managers                                   •   Identify and use the key approaches and           •   Revise, refresh and develop those key strategic   •   Directors of Business Development                                       •   Managers of Business Development
                            •   Project Directors                                     methods of communication to ensure                    management skills which enable strategic          •   Strategic Advisors                                                      •   Project Directors
                                                                                      transparency and openness                             plans to be implemented effectively                                                                                           •   Project Managers
                                                                                                                                                                                              By the end of the course delegates will be able to:                         •   Team Leaders

                                COURSE CONTENT                                                                                                                                                •   Create strategies which enable an organisation to achieve its vision,
                                                                                                                                                                                                  goals and objectives                                                    By the end of the course the delegates will be able to:
                            Formulating Strategy to Achieve Vision                Systematic Strategic Communication                    Prevent Failure of Strategies                         •   Develop supporting systems and structures to underpin and               •   Create strategies which enable an organisation to achieve its vision,
                                                                                                                                                                                                  ensure the success of all strategies                                        goals and objectives
                            •   Agree vision, mission, culture                    •   Two-way communication for stakeholders to         •   Recruit and retain people with appropriate
                                and values of organisation                            inform and be informed                                skills, experience and track record
                                                                                                                                                                                              •   Apply relevant measures of progress to enable action to be taken to     •   Appreciate how important leadership is in the management and
                                                                                                                                                                                                  overcome any challenges to the implementation of the strategies             implementation of strategies and incorporate this knowledge in
                            •   Analyse where organisation is now                 •   Clear, concise and relevant messages              •   Clarify and communicate roles
                            •   Decide where the organisation wants                   from the best messenger                               and responsibilities
                                                                                                                                                                                              •   Generate commitment from all stakeholders to increase strength of           future strategic planning
                                to be, and by when                                •   Identify and use a variety of methods             •   Encourage creative problem-solving
                                                                                                                                                                                                  support for the successful implementation of the strategic plan         •   Anticipate and evaluate likely and unlikely risks and incorporate this
                            •   Selecting best strategic options to get there         and channels                                          and constructive conflict resolution
                                                                                                                                                                                              •   Identify and use the key approaches and methods of communication to         analysis into strategic management, while enabling a quick and flexible
                                                                                                                                                                                                  ensure transparency and openness                                            response to internal and external changes
                                                                                  •   Gain commitment through frequency                 •   Promote unity within teams and
                            Structures, Processes and Procedures                      of communication                                      harmony between teams                                                                                                         •   Identify those factors which contribute to the failure of the majority
                                                                                                                                                                                                  COURSE CONTENT                                                              of all strategies and prevent or overcome those
                            •   Budget creation, monitoring and control                                                                                                                                                                                                   •   Revise, refresh and develop those key strategic management
                            •   Costing techniques and margin management          Leadership and Strategic                              Skills for Success                                        Formulating Strategy to Achieve Vision
                                                                                                                                                                                                                                                                              skills which enable strategic plans to be implemented effectively
                            •   Resource allocation and balancing priorities      Decision-Making                                       •   Communication, including: presentations,              Structures, Processes and Procedures
                            •   Creating systems to monitor effectiveness         •   Importance of leadership in implementing              meetings, oral, listening, body language              Measurement and Reporting
                                of implementation                                     successful strategies                                 and written                                           Stakeholder Identification
                                                                                                                                                                                                                                                                              COURSE CONTENT
                                                                                  •   High-profile leadership which inspires            •   Delegation to increase productivity                   Systematic Strategic Communication                                          Formulating Strategy to Achieve Vision
                            Measurement and Reporting                                 and motivates                                     •   Negotiation and influencing skills for                                                                                            Leadership and Strategic Decision-Making
                            •   Setting long-term goals and manageable            •   Decisive, speedy and consistent                       a win-win for all
                                                                                                                                                                                                                                                                              Risk and Crisis Management
                                short-term targets                                    decision-making                                   •   Time management for minimum effort
                                                                                                                                                                                                                                                                              Prevent Failure of Strategies
                            •   Building contingencies into the strategy          •   Persistent follow-through on all                      to produce maximum results
                                                                                                                                                                                                                                                                              Skills for Success
                            •   Measuring at clearly-defined milestones               decisions to produce results
                            •   Reporting and incorporating feed-back
                                                                                  Risk and Crisis Management
                            Stakeholder Identification                            •   Identify all risks, evaluate potential
                            •   Identify who affects or is affected by proposed       impact and mitigate accordingly
                                strategy (stakeholders)                           •   Incorporate strategic flexibility to respond to                                                                                                                                         I enjoyed the discussions and sharing
                            •   Encourage stakeholder ownership through               internal and external changes and pressures
                                involvement in strategy creation                  •   Prevent issues becoming risks then                                                                                                                                                      ideas with other participants from
                            •   Clarify benefits and implications for each
                                                                                  •
                                                                                      turning into crises
                                                                                      Create, practise and be prepared
                                                                                                                                                                                                                                                                              various walks of life.
                                group of stakeholders
                            •   Turn resistance into support                          to implement crisis plans                                                                                                                                                               Budget Accountant
                                                                                                                                                                                                                                                                              Seplat Petroleum Development Ltd

                                ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                   16       For all course dates and to book visit www.lct.co.uk                                                                                                                                                                                               For all course dates and to book visit www.lct.co.uk                     17
Management and Leadership

                                                                                                                                                                                                                                                                                                 Management and Leadership
                            Formulating Corporate Strategy                                                                                                                                    Advanced Masterclass in Business Administration
                            Course Reference: M.7                                                                                                                                             Course Reference: M.8
                            Duration: 3 days                                                                                                                                                  Duration: 10 days
                            Course fee: £2,750.00                                                                                                                                             Course fee: £5,250.00

                            03 - 06 May                                                 London                                                                                                                                                          London
                            02 - 04 August                                              London                                                                                                                                                          London
                            01 - 03 November                                            London                                                                                                                                                          London

                                ABOUT THE COURSE                                                                                             ABOUT THE COURSE

                            Who should attend?                                                                                           Who should attend?                                   By the end of the course delegates will be able to:
                            •   Chairmen                                                                                                 •   Senior managers or those identified via          •   Describe key business functions and their impacts
                            •   Managing Directors                                                                                           organizational talent management for fast        •   Develop a marketing strategy
                            •   Chief Executive Officers                                                                                     track to a senior role                           •   Analyse and interpret financial accounts and statements
                            •   Directors                                                                                                •   Public sector officials who are looking          •   Conduct statistical analysis
                            •   Company Secretaries                                                                                          to develop leading edge business                 •   Develop a roadmap for operational management and efficiency
                            •   Presidential advisors                                                                                        administration skills                            •   Apply knowledge of organizational behaviour and dynamics
                            •   Ministerial advisers                                                                                     •   Business owners and entrepreneurs who are        •   Review and enhance their organisation’s approach to the challenges of Corporate Governance
                            •   Board advisers                                                                                               looking for a focused course concentrating on
                            •   Chief Financial Officers                                                                                     key business skill development
                            •   Board Members
                            •   Heads of Department                                                                                          COURSE CONTENT
                            •   Directors of Human Resources
                            •   Directors of Business Development                                                                        Marketing                                            Finance                                               Corporate Governance
                            •   Strategic Advisors                                                                                       •   Consumer Analysis                                •   Business Structures                               •   Implementation of Strategies
                                                                                                                                         •   Market Analysis                                  •   Financial Management                              •   Business Ethics: internal and external
                            By the end of the course delegates will be able to:                                                          •   Analysis of Own Situation and Competition        •   Risk                                                  Responsibilities

                            •   Create strategies which enable an organisation to achieve its vision, goals
                                                                                                                                         •   Marketing Mix                                    •   Mergers and Acquisitions                          •   Stakeholder Analysis

                                and objectives
                                                                                                                                         •   Marketing Economics

                            •   Develop supporting systems and structures to underpin and ensure the                                                                                          Operations                                            Economics
                                success of all strategies                                                                                Organisational Behaviour                             •   Operations Research                               •   Micro-Economics: Supply and Demand
                            •   Apply relevant measures of progress to enable action to be taken to                                      •   Human challenges in the Workplace                •   Flow Diagrams                                     •   Macro-Economics: GNP, Monetary
                                overcome any challenges to the implementation of the strategies                                          •   Motivation and Leadership                        •   Inventory                                             and Fiscal Policies
                                                                                                                                         •   Organisational Models and Procedures             •   Standards and Control                             •   Market Structures: Competition,
                                COURSE CONTENT                                                                                           •   Organisational Evolution and Change Management   •   Information Technology (IT)                           Restraint of Trade, Monopoly

                                Formulating Strategy to Achieve Vision
                                                                                                                                         Accounting                                           Strategy                                              Quantitative Analysis
                                Structures, Processes and Procedures
                                Measurement and Reporting
                                                                                                                                         •   Accounting Rules                                 •   The Seven S Model                                 •   Decision Theory
                                                                                                                                         •   Accounting Concepts                              •   Competitive Strategies: Various Models            •   Probability Theory
                                                                                                                                         •   The Financial Statements                         •   Implementation                                    •   Statistical and Market Research
                                                                                                                                              Balance Sheets                                                                                        •   Regression Analysis and Forecasting
                                                                                                                                              The Income Statement
                                                                                                                                              Cash Flows

                                ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                   18       For all course dates and to book visit www.lct.co.uk                                                                                                                                                For all course dates and to book visit www.lct.co.uk             19
Management and Leadership

                                                                                                                                                                                                                                                                                                                                           Management and Leadership
                            Masterclass in Business Administration                                  Masterclass in Business Administration                                                                                         Advanced Corporate Governance
                            – Level 1                                                               – Level 2                                                                                                                      Course Reference: M.9
                            Course Reference: M.8A                                                  Course Reference: M.8B                                                                                                         Duration: 10 days
                            Duration: 5 days                                                        Duration: 5 days                                                                                                               Course fee: £5,250.00
                            Course fee: £3,050.00                                                   Course fee: £3,050.00
                                                                                                                                                                                                                                   11 - 22 January                                        London
                            18 - 22 January                                         London          25 - 29 January                                         London
                                                                                                                                                                                                                                   05 - 16 April ◆                                        London
                            24 - 28 May ◆                                           London          31 May - 04 June                                        London
                                                                                                                                                                                                                                   05 - 16 July                                           London
                            20 - 24 September                                       London          27 September - 01 October                               London
                                                                                                                                                                                                                                   04 - 15 October                                        London

                                ABOUT THE COURSE                                                        ABOUT THE COURSE                                                        ABOUT THE COURSE                                       COURSE CONTENT

                            Who should attend?                                                      Who should attend?                                                      Who should attend?                                     What is Corporate Governance?                      Corporate Social Responsibility
                            •   Senior managers or those identified via organisational talent       •   Senior managers or those identified via organisational              •   Professionals who need to understand the           •   Essential structures of corporate governance   •   The pressure for corporate behaviour change
                                management for fast track to a senior role                              talent management for fast track to a senior role                       latest developments in corporate governance        •   Principle functions and responsibilities       •   The Legal Background of CSR
                            •   Public sector officials who are looking to develop leading          •   Public sector officials who are looking to develop leading          •   Executives involved in strategy development,           of the Board                                   •   Company directors’ obligations and CSR
                                edge business administration skills                                     edge business administration skills                                     including finance, corporate strategy, human       •   Setting the company strategic direction        •   Voluntary measures
                            •   Business owners and entrepreneurs who are looking for a focused     •   Business owners and entrepreneurs who are looking for a focused         resources, and government affairs                  •   Establishing corporate values                  •   Is CSR “Just Public Relations”?
                                course concentrating on key business skill development                  course concentrating on key business skill development              •   Public officials in a regulatory, supervisory      •   Holding the executives to account              •   CSR and corporate governance links
                                                                                                                                                                                or compliance functions                            •   Maintaining the corporate reputation
                            By the end of the course delegates will be able to:                     By the end of the course delegates will be able to:                     •   Investor Relations managers responsible                                                               Strategic Risk Management
                            •   Understand the key business functions and their impacts             •   Understand the key business functions and their impacts
                                                                                                                                                                                for their organisation’s dealings with the         Company Directors and                              •   Identifying, Prioritising and Managing risks
                            •   Demonstrate an in depth understanding of marketing strategy         •   Understand key macro and micro economics concepts
                                                                                                                                                                                finance community                                  Company Boards                                     •   Probability & Impact analysis
                            •   Comprehend the intricacies of financial accounting                  •   Comprehend the usage of statistical analysis
                                                                                                                                                                            •   Company secretaries and
                                                                                                                                                                                                                                   •   Duties of a Director                           •   Risk tolerance and other
                                                                                                                                                                                governance professionals
                            •   Effectively evaluate and interpret financial statements             •   Create a roadmap for operational management and efficiency                                                                 •   Promoting the success of the company               management approaches
                            •   Create a roadmap for operational management and efficiency          •   Develop an understanding of organisational behaviour and dynamics
                                                                                                                                                                            •   Executive Directors and Non- Executive
                                                                                                                                                                                                                                   •   Role of the chairman                           •   Tools to apply to enterprise risks
                                                                                                                                                                                Directors including Audit Committee members
                            •   Develop an understanding of organisational behaviour and dynamics   •   Appreciate corporate governance best practice and challenges                                                               •   Executive and Non-executive directors          •   Board approaches to strategic risk
                                                                                                                                                                            •   Corporate counsel who wish to improve their
                                                                                                                                                                                                                                   •   Making a difference using
                                                                                                                                                                                understanding of new developments concerning
                                COURSE CONTENT                                                          COURSE CONTENT                                                                                                                 non-executive directors                        Board Committees
                                                                                                                                                                                corporate responsibility
                                                                                                                                                                            •   Shareholder representatives                                                                           •   Role of Board committees
                                Marketing                                                               Operations                                                                                                                 Corporate Failure Resulting                        •   Workings of the Nomination, Remuneration
                                Organisational Behaviour                                                Strategy                                                                                                                   from Poor Governance
                                                                                                                                                                            By the end of the course                                                                                      and Audit Committees
                                Accounting                                                              Corporate Governance                                                                                                                                                          •
                                                                                                                                                                            delegates will be able to:                             •   The ineffective board                              Other board committees
                                Finance                                                                 Economics
                                                                                                                                                                                                                                   •   Examples of corporate failure: Maxwell,        •   Holding Board committees to account
                                Operations                                                              Quantitative Analysis                                               •   Understand the duties of company directors
                                                                                                                                                                                                                                       Polly Peck, Enron                              •   Your responsibilities as a NED
                                                                                                                                                                            •   Evaluate how company boards
                                                                                                                                                                                                                                   •   Analysis of the banking crisis as a                committee member
                                                                                                                                                                                organise themselves
                                                                                                                                                                                                                                       failure of governance
                                                                                                                                                                            •   Explain the underlying issues which led to the
                                                                                                                                                                                                                                   •   Sarbanes-Oxley and other regulatory            Case Studies in Comparative Corporate
                                                                                                                                                                                creation of corporate governance as a discipline
                                                                                                                                                                                                                                       responses to corporate governance failure      Governance: BP and News Corporation
                                                                                                                                                                            •   Demonstrate knowledge of the checks
                                                                                                                                                                                                                                   •
                                                                                                                                                                                and balance that apply to the boards of
                                                                                                                                                                                                                                       Lessons learned from corporate failures        •   Composition of the boards
                                                                                                                                                                                listed companies                                                                                      •   The balance of Executive directors to NEDs
                                                                                                                                                                            •   Understand the framework of governance
                                                                                                                                                                                                                                   Protecting shareholders                            •   Compliance with corporate
                                                                                                                                                                                rules that has been created by the UK              and other stakeholders                                 governance standards
                                                                                                                                                                                Corporate Governance Code                          •   The UK Corporate Governance Code               •   Annual corporate governance statements
                                                                                                                                                                            •   Appreciate the trends in corporate                 •   The Comply or Explain rule                     •   Unpicking the Corporate social
                                                                                                                                                                                governance from around the world                   •   How to protect the shareholder?                    responsibility reports
                                                                                                                                                                            •   Understand the structure and function of a         •   Communicating with the shareholder
                                                                                                                                                                                Board, and Board committees, such as those         •   A Legal framework for corporate governance     International Corporate
                                                                                                                                                                                concerning Remuneration and Audit                                                                     Governance Approaches
                                                                                                                                                                                                                                                                                      •   US and UK corporate governance compared
                                                                                                                                                                                                                                                                                      •   Corporate governance in developing countries –
                                                                                                                                                                                                                                                                                          case study of Nigeria’s codes
                                                                                                                                                                                                                                                                                      •   Unitary and Dual Board systems
                                                                                                                                                                                                                                                                                      •   The supervisory board in Germany

                                                                                                                                                                                  It is clear that LCT is committed to its training.
                                                                                                                                                                                  The course was highly enjoyable and staff took
                                                                                                                                                                                  good care of my colleague and me.
                                                                                                                                                                                  Protocol to Hon. C.J.N.
                                                                                                                                                                                  Supreme Court Of Nigeria

                                ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                  20        For all course dates and to book visit www.lct.co.uk                                                                                                                                                                                  For all course dates and to book visit www.lct.co.uk                     21
Management and Leadership

                                                                                                                                                                                                                                                                                                 Management and Leadership
                            Corporate Governance                                                        Corporate Risk Management                                                                                                          Accredited Lean
                            Course Reference: M.9A                                                      Course Reference: M.10                                                                                                             Management Programme
                            Duration: 5 days                                                            Duration: 5 days                                                                                                                   Course Reference: M.12
                            Course fee: £3,050.00                                                       Course fee: £3,050.00                                                                                                              Duration: 5 days
                                                                                                                                                                                                                                           Course fee: £6,500.00
                            11 - 15 January                                              London         15 - 19 February                                          London
                                                                                                                                                                                                                                London                                                  London
                            05 - 09 April ◆                                              London         14 - 18 June                                              London
                                                                                                                                                                                                                                London     31 May - 04 June                             London
                            05 - 09 July                                                 London         11 - 15 October                                           London
                                                                                                                                                                                                                                           16 - 20 August                               London
                            04 - 08 October                                              London

                                ABOUT THE COURSE                                                            ABOUT THE COURSE

                            Who should attend?                                                          Who should attend?
                            •   Professionals who need to understand the latest developments            •   Senior managers and managers with responsibility for risk management
                                in corporate governance                                                 •   Public or private sector managers without a specific risk management
                            •   Executives involved in strategy development, including finance,             function but have elements of risk in their organisations and roles
                                corporate strategy, human resources, and government affairs             •   Private business owners looking to grow their business who recognise the
                            •   Public officials in a regulatory, supervisory or compliance functions       need to manage the associated risks of expansion
                            •   Investor Relations managers responsible for their organisation’s        •   Delegates looking to develop a sound understanding of risk and
                                dealings with the finance community                                         organisational risk management processes
                            •   Company secretaries and governance professionals                        •   Managers from organisations where risk management is a core activity
                            •   Executive Directors, & and Non- Executive Directors                     •   Operational managers who wish to gain a greater understanding of
                                including Audit Committee members                                           corporate risk management as a key element of their business and
                            •   Shareholder representatives                                                 operational planning cycle

                            By the end of the course delegates will be able to:                         By the end of the course delegates will be able to:
                            •   Understand the duties of company directors                              •   Understand corporate risks and how they should be managed
                                                                                                                                                                                           FIND OUT MORE ONLINE                                FIND OUT MORE ONLINE
                            •   Evaluate how company boards organise themselves                             in either a private or public sector organisation
                            •   Explain the underlying issues which led to the creation of corporate    •   Identify how strategic and operational managers can ensure
                                                                                                                                                                                       Who should attend?                                  Who should attend?
                                governance as a discipline                                                  their organisation has identified its key assets and the threats
                            •   Demonstrate knowledge of the checks and balance that                        and risks those assets may face                                            •   Directors                                       •   Chief Executives
                                apply to the boards of listed companies                                 •   Demonstrate an understanding of the tools and techniques                   •   Deputy Directors                                •   Entrepreneurs
                            •   Understand the framework of governance rules that has                       available for effective corporate risk management                          •   Heads of Department                             •   Sales Directors
                                been created by the UK Corporate Governance Code                        •   Develop plans to protect key people, financial and operational assets      •   Senior Managers                                 •   Marketing Directors
                                                                                                        •   Create effective risk management plans at corporate                        •   General Managers                                •   Chief Operations Officers
                                COURSE CONTENT                                                              and operational business levels                                            •   Team leaders                                    •   Senior Managers
                                                                                                        •   Develop techniques to effectively protect your organisation’s key assets   •   Project managers                                •   General Managers
                                What is Corporate Governance?                                                                                                                          •   Project leaders                                 •   Heads of Department
                                Company Directors and Company Boards
                                                                                                            COURSE CONTENT                                                             •   All individual employees                        •   Senior advisors and influencers
                                Corporate Failure Resulting from Poor Governance
                                                                                                            Strategic Context                                                          By the end of the course the
                                Protecting Shareholders and Other Stakeholders                                                                                                                                                                 FIND OUT MORE ONLINE
                                Corporate Social Responsibility (CSR)                                       Threat and Risk Analysis                                                   delegates will be able to:
                                                                                                            Financial, Market and Credit Risks                                                                                                 Lean awareness
                                                                                                                                                                                       •   Maximise the achievement of an organisation's
                                                                                                            Practical Risk Management                                                                                                          Habits of effective people,
                                                                                                                                                                                           vision through coaching and mentoring
                                                                                                            The Organisational and Personal ‘appetite’ for Risk                                                                                leadership is a service
                                                                                                                                                                                       •   Bring out the best of the skills, talents,
                                                                                                                                                                                                                                               TWI and how it fits, direction setting
                                                                                                                                                                                           contributions and qualities of all involved         and strategic alignment
                                                                                                                                                                                       •   Use modern correct skills and techniques
                                                                                                                                                                                                                                               Standardise to enable
                                                                                                                                                                                       •   Achieve long-term organisational benefits
                                                                                                                                                                                                                                               Setting the future

                                                                                                                                                                                           FIND OUT MORE ONLINE
                                                                                                                                                                                           Characteristics and Benefits
                                                                                                                                                                                           Preparation
                                                                                                                                                                                           Skills for Success
                                                                                                                                                                                           Overcoming the challenges
                                                                                                                                                                                           Measuring Results and Contribution

                                ◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.

                   22       For all course dates and to book visit www.lct.co.uk                                                                                                                                          For all course dates and to book visit www.lct.co.uk                   23
Management and Leadership

                                                                                                                                                                                                                                                                                                                Management and Leadership
                                                                                   Secretarial, Office Administration and                         Secretarial, Office Administration and                                            Executive PA Training
                                                                                   Personal Assistants’ Programme – Level 1                       Personal Assistants’ Programme – Level 2                                          Course Reference: SS.3
                                                                                   Course Reference: SS.1                                         Course Reference: SS.2                                                            Duration: 10 days
                                                                                   Duration: 5 days                                               Duration: 5 days                                                                  Course fee: £5,250.00
                                                                                   Course fee: £3,050.00                                          Course fee: £3,050.00
                                                                                                                                         London   29 March - 02 April                                       London                  01 May - 02 April                       London
                                                                                                                                                                                                                                    07 June - 02 July
                                                                                                                                         London   28 June - 02 July                                         London                                                          London
                                                                                                                                         London   27 September - 01 October                                 London
                                                                                                                                         London   13 - 17 December                                          London

                                ABOUT THE COURSE                                                                                                      ABOUT THE COURSE
                            Who should attend?                                     By the end of the course                                       Who should attend?
                            This course is ideal for Administrative Assistants,    delegates will be able to:
                                                                                                                                                  This course is ideal for Administrators, Office managers, executive secretaries
                            Office Managers, and Personal Assistants               •   Better manage their work environment to
                                                                                                                                                  and personal assistants seeking to build on essential practical skills to
                            seeking to build on essential practical skills to          fulfil both organisational objectives and
                                                                                                                                                  improve knowledge of office management and administration duties.
                            improve knowledge of office management and                 individual performance
                            administration duties.                                 •   Provide higher standards of modern
                                                                                       office administration                                      By the end of the course delegates will be able to:
                                                                                   •   Better support their managers and operational              •    Provide high standards of modern office practices and methods
                                                                                       colleagues by providing professional                       •    Enhance managerial capabilities and career growth
                                                                                       administrative support services                            •    Manage the work environment to fulfil both organisational success and
                                                                                   •   Communicate confidently and effectively with                    individual performance
                                                                                       customers and internal colleagues at all levels            •    Be able to communicate effectively, handling challenges and duties
                                                                                       in the organisation                                             professionally with confidence
                                                                                   •   Effectively organise, manage and administer
                                                                                       management meeting and other events                            COURSE CONTENT                                                                    ABOUT THE COURSE
                                COURSE CONTENT                                                                                                        Office Organisation
                                                                                                                                                                                                                                    Who should attend?
                                                                                                                                                      Presentation Skills
                                                                                                                                                                                                                                    This course is designed for senior personal assistants and top-level
                            Office Organisation                                    Professional Verbal                                                Team-working
                                                                                                                                                                                                                                    management secretaries aiming to improve their performance and maximise
                            •   Practical solution-focused administration skills   Communication Skills                                               Time and Stress Management
                                                                                                                                                                                                                                    opportunities for promotion to executive positions.
                            •   How to manage the day-to-day running               •   How to communicate with customers                              Travel Management
                                of the office                                      •   Dealing with complaints                                                                                                                      By the end of the course the delegates will be able to:
                            •   How to effectively support operational and         •   Communicating on behalf of others –
                                senior managers
                                                                                                                                                                                                                                    •   Clearly understand the role and duties necessary to provide excellent
                                                                                       maintaining the corporate image
                                                                                                                                                                                                                                        support to the most senior ministers, directors and managers
                                                                                   •   Communicating with a confident voice
                                                                                                                                                                                                                                    •   Carry out their duties more efficiently and effectively
                            Understanding the Role
                                                                                                                                                                                                                                    •   Update and raise standards of office management
                            •   Exploring the different roles of                   Written Communication Skills                                                                                                                     •   Align personal performance to organisational vision and success
                                secretary/personal assistant/office                •   How to write a good business letter,                                                                                                         •   Gain a working understanding of project, event and change management
                                administrative assistant                               email or memo                                                                                                                                •   Develop interpersonal skills and manage excellent teams
                            •   How to gain a clear understanding of each          •   Using social media for work purposes
                                specific role in the organisation                      the do’s and don’ts
                            •                                                                                                                                                                                                           FIND OUT MORE ONLINE
                                Practical tips for diary, workload management      •   Taking, publishing and following-up minutes
                                etc. (delegates are encouraged to consider and         and actions from meetings                                                                                                                        The Skills and Understanding to Provide
                                communicate their personal learning needs          •   Creating and managing a professional                                                                                                             Professional Support to Executive Level
                                ahead of the course)                                   filing system                                                                                                                                    Ministers, Directors and Managers
                                                                                                                                                                                                                                        Project Management
                            Arranging Meetings and Taking Minutes                                                                                                                                                                       Event Management
                            •   Planning arranging and monitoring meetings                                                                                                                                                              Change Management
                                and other events                                                                                                                                                                                        Workload Management
                            •   Best practice for handling meetings                                                                                                                                                                     Decision-making and Corporate Governance
                            •   Providing the right support to delegates                                                                                                                                                                Travel Management
                            •   Providing the right support to the Chair                                                                                                                                                                Self-Management
                                of the meeting                                                                                                                                                                                          The Office of the Future
                            •   Arranging the environment for successful
                                meetings or other events

                  24        For all course dates and to book visit www.lct.co.uk                                                                                                                                                         For all course dates and to book visit www.lct.co.uk                   25
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