London Corporate Training - Training Programme 2021
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London
Corporate
Training
Training Programme 2021
Management and Leadership 08
Banking and Finance 28
Human Resources 50
Law 62
Oil and Gas 70
Operations Management 78
Public Relations and Media 96
Sales and Marketing 110
Information Technology 114
Developing management
and leadership skills for
you and your staff
Client List
Client List
Oil, Gas and Petrochemicals Telecommunications Public Sector Banking and Finance
Angola LNG Angola K-Telecom CJSC Armenia Department for International Afghanistan African Export-Import Bank Egypt
Organisation of the Petroleum Exporting Companie Austria Azercell Telecom LLC Azerbaijan Development (DFID) European Central Bank Germany
State Oil Fund Azerbaijan Djibouti Telecom Djibouti United Nations Department for Safety and Security Algeria Bank of Ghana Ghana
Gulf Petrochemical Industries Company Bahrain Gambia Telecommunications Co. Ltd. Gambia Center for Agribusiness and Rural Dev. Foundation Armenia Bank Indonesia Indonesia
BG Group Bolivia Ghana Community Network Services Ltd. Ghana Tamkeen Bahrain African Development Bank Ivory Coast
HESS Equatorial Guinea IPKO Telecommunications Kosovo UNICEF Burkina Faso Insurance Regulatory Authority Kenya
Wintershall Germany VIVA Kuwait Third Telecommunication Co. Kuwait Ministry of Lands and Housing Botswana Himalayan Bank Limited Nepal
Ghana National Petroleum Corp. Ghana Liberia Telecommunications Authority Liberia Ethiopian Public Health Association Ethiopia Securities and Exchange Commission Nigeria
Oil India Limited India Nigerian Communications Commission Nigeria Ministry of Health and Social Welfare Gambia Capital Market Authority Oman
Special Task Force for Upstream Oil and Gas Indonesia Oman Telecommunication Co. (Omantel) Oman European Union Monitoring Mission Georgia Qatar Financial Centre Authority Qatar
Kuwait Oil Tanker Co. Kuwait Communications and IT Commission Saudi Arabia United Nations Germany Saudi Arabian Monetary Agency (SAMA) Saudi Arabia
Mellitah Oil and Gas B.V. Libya National Telecommunications Commission Sierra Leone Ghana Free Zones Board Ghana Bank of Sierra Leone Sierra Leone
Petronas Malaysia Telecommunications Authority Trinidad and Tobago United Nations Stabilization Mission Haiti Bank for International Settlements Switzerland
Petromoc Mozambique International Initiative for Impact Evaluation (3ie) India Garanti Bank Turkey
Gazprom Sakhalin Holdings B.V. Netherlands Power and Utilities United Nations Logistics Base Italy Uganda Revenue Authority Uganda
Nigerian National Petroleum Corp. Nigeria Ghana Grid Co. Ltd. (GRIDCO) Ghana United Nations Children’s Fund Iraq Abu Dhabi Investment United Arab Emirates
Petroleum Development of Oman (PDO) Oman Enel Italy Multinational Force and Observers Israel Authority
MOL Pakistan Oil and Gas Co. B.V Pakistan Nigerian Bulk Electricity Trading Plc (NIBET) Nigeria United Nations OCHA Kazakhstan HSBC Bank Plc United Kingdom
Qatar Gas Qatar Mazoon Electricity Co. Oman Supreme Court of Kenya Kenya World Bank Yemen
Saudi Basic Industries Corp. (SABIC) Saudi Arabia Rwanda Utilities Regulatory Authority Rwanda Public Authority for Industry Kuwait
Shuqaiq Water and Electricity Co. Saudi Arabia Ministry of Finance Malawi Ports and Transport
Dar Petroleum Sudan
Korea Hydro and Nuclear Power Ltd. South Korea Koperasi Wawasan Malaysia Berhad Malaysia Maersk Angola
Tanzania Petroleum Development Corp. Tanzania
Tanzania Electric Supply Co. Ltd. (Tanesco) Tanzania Industrial Training Fund Nigeria Gambian Civil Aviation Authority Gambia
Petrofac Energy Developments International Ltd. Tunisia
Uganda Electricity Generation Co. Ltd. Uganda Royal Air Force Oman Ghana Civil Aviation Authority Ghana
RWE Dea Turkmenistan
Office of Gas and Electricity United Kingdom International Organisation for Migration Pakistan MC Aviation Corporation Japan
Shell Ukraine
Markets (Ofgem) Katara Qatar Kenya Airports Authority Kenya
British Gas United Kingdom
State Trading Organisation Plc Republic of Maldives Railway Regulatory Authority Kosovo
Petroleos de Venezuela Venezuela Manufacturing
Saudi Food and Drug Authority (SFDA) Saudi Arabia Nigerian Ports Authority Nigeria
Cuu Long Joint Operating Co. Vietnam Roche Bangladesh Limited Bangladesh
National Social Security and Insurance Trust Sierra Leone Oman Airports Management Co. S.A.O.C. Oman
OMV Yemen Volkswagen Group China
World Intellectual Property Organisation (WIPO) Switzerland Qatar Rail Qatar
Eurofighter Jagdflugzeug GmbH Germany Saudi Railway Co. Saudi Arabia
Contractors Registrations Board Tanzania
Heineken Netherlands Surface and Marine Transport Tanzania
Ministry of Finance Thailand
Fauji Fertilizer Co. Ltd. Pakistan Regulatory Authority
Electoral Commission Uganda
British American Tobacco Trading SRL Romania National Express United Kingdom
Executive Affairs Authority United Arab Emirates
BAE Systems Saudi Arabia
The Royal Marsden NHS Foundation United Kingdom
LG International South Korea
FNSS Defence Systems Turkey
GlaxoSmithKline United Kingdom
2 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 3
LCT welcomes
you to London
There's no better place to enhance London Corporate Training is the best training
your professional profile organisation. Everything was excellent –
the venue, the atmosphere, the customer
Famously situated on the River Thames, the
capital city of the United Kingdom is home to service and the training was so interesting.
some of the world's most powerful businesses. Assistant executive officer
Supreme Court Of Nigeria
The City of London is the world's
greatest foreign exchange market
with much of the trade conducted
in Canary Wharf. This is home
to some of the best-known and
influential names in finance, power
and transport infrastructure,
telecommunications and law.
And at London Corporate Training, we are leaders in
providing the most advanced and comprehensive range
of professional training courses available. Book now and
come and experience everything that London has to offer.
For all course dates and to book visit www.lct.co.uk
Introduction
Customised Training Solutions
Established in 1994, LCT celebrated its 25th anniversary in 2019 and is proud to be a leading provider of executive education
for international delegates from international corporations, including directors, senior executives, entrepreneurs and
business owners.
The LCT approach Open Courses in central London Over the years, we have consolidated our relationship with • ‘Advanced Total Quality Management and Safety at Work’
our clients by developing and delivering tailor-made courses. in London for Royal Air Force of Oman
We have built our reputation on the cornerstone of This brochure provides details of our Open Courses,
These customised courses not only provide potential • ‘Global Energy Market and Competition’
excellent customer service and top quality educators, which we offer at different times of the year to delegates
financial efficiencies for larger group sizes, but also provide in Noida for Gas Authority of India Ltd
all of whom have extensive experience in their respective from all over the world. Contrary to many other training
clients with the added advantage of adapting the course
areas of expertise. The result is extremely high levels of organisations, we do not cancel courses, so all courses will • ‘Enterprise Risk Management’
to address their specific requirements. Our experience
delegate satisfaction. run providing that there is at least one delegate booked! This in London for Riyadh Bank (Saudi Arabia)
and expertise enable us to develop almost any courses in
course listing was accurate as at 1 October 2019 and so • ‘Effective Inventory Management
We emphasise the practical element of our delegates’ the field of business and management. We always involve
please refer to our website www.lct.co.uk for accurate and within an IPSAS Environment’
learning experience: at least 50% of each session is spent our expert consultants at an early stage in order to work
up to date information on our Open Courses. in Haiti for United Nations
showing delegates how to apply theoretical management in partnership with our clients in the design of the specific
concepts to real-life scenarios. This allows our delegates Our Open Courses are delivered in our training centre in course, focusing on pre-assessment of the required • ‘Oil and Gas Exploration and Production Accounting’
to utilitse the tools and techniques learnt within their Hammersmith, central London, where we have several capabilities and a skills gap analysis, in order to guarantee in London for South Atlantic Petroleum (Nigeria)
respective work scenarios. Our delegates also benefit from training rooms. This training centre is located around 30 that the appropriate solutions are delivered. • ‘Management Skills’
learning from the experience of their peers, who are often minutes from London Heathrow and has over 20 high quality Listed below are some examples of tailor-made courses in Muscat for Civil Service Employees’ Pension Fund
from differing cultural backgrounds and business sectors. hotels and similar accommodation within walking distance. that have been delivered by LCT for clients around the world. • ‘Managing Matrix Organisations’
Constantly striving for perfection means that we Bespoke tailor-made courses for groups in Accra for Ghana National Petroleum Corporation
consistently receive extremely positive feedback from • ‘Managing Marketing Communications’ • ‘Events and Protocol Management’
In addition to our Open Courses, we specialise in tailor-made
delegates, and our service is continually customised to in Doha for Qatari Diar in London for Katara (Qatar)
courses that can be delivered anywhere in the world
meet their specific requirements. Our dedicated customer
– at client offices, other leading international cities like New • ‘Skills Development Administration, Supervision Skills, • ‘Human Resources Cost Optimisation’
service team is always at hand to offer the necessary
York, Dubai, Barcelona, or at our own training centre in and Leadership’ in Russia for premium Vektor Ltd
advice to ensure delegates are comfortable and able to
Hammersmith, London. in London for Mellitah Oil and Gas B.V. (Libya) • ‘Effectively Demonstrating Governance
focus all their energies on a positive experience.
• ‘Professional Ethics, Diplomacy and Communication’ and Compliance via Sarbanes-Oxley’
in Lagos for Economic Community of West African States in London for Chaucer Syndicates, UK
6 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 7
Management and Leadership
Management and Leadership
Management
and Leadership
Ask about our bespoke courses tailored to your specific needs.
Why not speak to one of our friendly advisers?
Call now on +44 (0)207 193 7890 or visit www.lct.co.uk to make an enquiry.
Advanced Management Skills 10 Effective Communication and 13 Advanced Strategic Management 16 Advanced Masterclass in 19 Corporate Risk Management 22 Executive PA Training 25
(M.1) £6,500 Inspirational Presentations (M.6) £5,250 Business Administration (M.10) £3,050 (SS.3) £5,250
(M.3) £3,050 (M.8) £5,250 15 - 19 February
26
23
11 17 20 01 - 03 March
02 - 04 November
13
23
20
17 15 - 19 March
12
14 24
21
18
03 - 06 May 11 - 22 January
12 02 - 04 August 05 - 16 April ◆
01 - 03 November
15 - 19 February 15
17 - 21 May 22 25
16 - 20 August 15 - 26 February
26 - 30 September (Dubai) 17 - 28 May ◆
15 - 19 November 16 - 27 August 11 - 15 January
26 September - 07 October (Dubai) 05 - 09 April 29 March - 02 April
15 - 26 November 05 - 09 July 28 June - 02 July
04 - 08 October 27 September - 01 October
13 - 17 December
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
8 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 9
COURSE CONTENT
Management and Leadership
Management and Leadership
Essential Management Skills
Setting Objectives and Targets Introduction to Course Reference: M.1A
• Where are you now and where do Neuro-Linguistic Programming Duration: 5 days
you want to be, by when? • What is Neuro-Linguistic Programming™ Course fee: £3,050.00
• Plan and actions required to achieve (NLP™)?
these objectives • How does NLP™ work? 15 - 19 February London
• Improve organisational, team and individual • NLP™ for self-management and
performance with quantifiable targets self-development
17 - 21 May ◆ London
• Monitoring, measuring and feeding-back results • Application of NLP™ to enhance performance 16 - 20 August London
of organisation, teams and individuals
Leadership 26 - 30 September Dubai
• Vision, roles and responsibilities Emotional Intelligence 15 - 19 November London
of an inspirational leader and Body Language
Advanced Management Skills • Qualities, skills and commitment required • Key principles, qualities and skills of
Course Reference: M.1 • Adapting leadership styles to Emotional Intelligence
Duration: 15 days different situations • Application of EI to develop teams, ABOUT THE COURSE
• Overcoming the challenges of leadership individuals and respond to situations
Course fee: £6,500.00 • Sending the right messages through your
Motivation Who should attend? By the end of the course
non-verbal communication
15 February - 05 March • • Senior Managers who would like to refresh delegates will be able to:
Factors which motivate you and others • Interpreting the signals and gestures
London • Achieving organisational goals with of body language of others
their leadership, management and team • Set objectives and targets to achieve the
a motivated workforce building skills vision, mission and goals of an organisation
17 May - 04 June ◆ • Increasing motivation to improve Presentation Skills • Junior Managers who would like to develop • Apply leadership skills in their
London individual performance • Research the people in the audience
their career and build on their knowledge management role
• Management skills required to motivate and their objectives
• Managers who are new and would like to • Motivate people and build successful teams
16 August - 03 September ◆ learn the key skills of successful leadership, •
London
individuals and teams • Approach, structure, content and methods Use verbal communication skills more
management and team building effectively in all situations
to meet audience requirements
Team Building • Departmental Heads
15 November - 03 December • Anticipate, prepare and practice answers to
• Characteristics of an effective team difficult questions and awkward questioners
• Team Leaders
London •
• Roles and responsibilities of individuals • Overcome nerves, project your voice
Project Managers
in the team powerfully and keep audience attention
• Operations Managers
• Building a strong team which delivers results
ABOUT THE COURSE • Delegating, appraising, evaluating, coaching Creative Problem Solving
and mentoring skills for teambuilding and Decision Making
Who should attend?
Verbal Communication Skills • Analysis of causes, symptoms and
• Chairman, Chief Executive, Finance Director, implications of a problem London corporate training is an excellent training
Company Secretary • Structure simple messages using •
• appropriate language and delivery
Generating a range of creative solutions
organisation. It was wonderful to be a part of it.
Board Members • Prioritising options against objective
• Directors of Strategy • Listen attentively to ensure mutual criteria to make a decision Director of Audit
• Directors of Policy understanding • Implementing decisions, evaluating results Legal Aid Council Of Nigeria
• Directors of Departments • Generate productive and open and responding to feedback
• Deputy Directors of Departments discussions to solve problems
• Heads of Departments • Overcome the barriers to effective Time and Stress Management
• Deputy Heads of Department verbal communication • Prioritising and organising work
• Senior Managers according to goals COURSE CONTENT
• Influencing Skills
Advisers to Senior Management • Eliminating time wasters
• Senior Project Managers • Analysis of factors which influence people • Identifying the causes and symptoms of stress
Setting Objectives and Targets Team Building
• How to influence people without power • Planning and implementing your • Where are you now and where do you • Characteristics of an effective team
By the end of the course and authority over them strategy to avoid burnout want to be, by when? • Roles and responsibilities of individuals
delegates will be able to: • Chairing and participating in meetings • Plan and actions required to achieve in the team
which produce results Negotiation Skills these objectives • Building a strong team which delivers results
• Create objectives and targets to achieve the
•
vision, mission and goals of an organisation
Finding common ground and • Pre-negotiation preparation on • Improve organisational, team and individual • Delegating, appraising, evaluating, coaching
reaching agreement all aspects of the negotiation performance with quantifiable targets and mentoring skills for teambuilding
• Apply leadership skills to inspire and unite
an organisation Assertiveness • Styles, techniques and skills of • Monitoring, measuring and feeding-back results
• Motivate people and build successful teams a good negotiator Verbal Communication Skills
• Characteristics and skills of assertiveness • Tricks people may play on you Leadership
• Apply effective verbal communications in all • Handling difficult people with confidence • Structure simple messages using
situations, with all people • Close with a win-win result for all • Vision, roles and responsibilities appropriate language and delivery
• Giving feedback and receiving
• Use techniques to increase confidence and to criticism constructively Written Communication Skills of an inspirational leader • Listen attentively to ensure
influence people positively • Responding appropriately to aggressive, • Qualities, skills and commitment required mutual understanding
• Apply assertiveness skills in leading and
• Win and keep readers’ attention
• Adapting leadership styles to • Generate productive and open
assertive and passive people • Understand how people read and
managing an organisation different situations discussions to solve problems
absorb written information
• Demonstrate creative problem solving • Overcoming the challenges of leadership • Overcome the barriers to effective
techniques and develop sound
• Plan appropriate approach, structure, content,
verbal communication
vocabulary and visuals
decision-making abilities Motivation
• Develop and apply negotiation skills and
• Principles applied, including to reports, pitches,
tenders, e-mails, websites, social media • Factors which motivate you and others
techniques to a range of situations
• Achieving organisational goals with a
• Create inspirational and motivational
motivated workforce
winning presentations
• Increasing motivation to improve
• Apply NLP™ and Emotional Intelligence
individual performance
to self-development
• Management skills required to motivate
individuals and teams
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
10 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 11
Management and Leadership
Management and Leadership
Senior Management Skills Motivational Leadership and Effective Communication and Influencing Skills, Assertiveness
Course Reference: M.1B Building Successful Teams Inspirational Presentations and Negotiation
Duration: 10 days Course Reference: M.2 Course Reference: M.3 Course Reference: M.4
Course fee: £5,250.00 Duration: 5 days Duration: 5 days Duration: 5 days
Course fee: £3,050.00 Course fee: £3,050.00 Course fee: £3,050.00
15 - 26 February London 15 - 19 February London 22 - 26 February London 22 - 26 February London
17 - 28 May ◆ London 17 - 21 May London 24 - 28 May ◆ London 24 - 28 May ◆ London
16 - 27 August London 16 - 20 August London 23 - 27 August London 23 - 27 August London
26 September - 07 October Dubai 26 - 30 September Dubai 03 - 07 October Dubai 03 - 07 October Dubai
15- 26 November London 15 - 19 November London 11 - 26 November London 11 - 26 November London
ABOUT THE COURSE ABOUT THE COURSE ABOUT THE COURSE ABOUT THE COURSE
Who should attend? Who should attend? Who should attend? Who should attend?
• Board Members • Senior Directors • Senior Directors who would like a refresher • Senior Managers who would like a refresher and to develop
• Senior Directors • Senior Managers • Senior Managers who would like to develop their skills their confidence, influence and negotiation skills
• Senior Managers • Departmental Directors and Departmental Managers • Departmental Directors and Departmental Managers who • Departmental Directors and Departmental Managers who
• Departmental Directors • Team Leaders would like to consolidate their knowledge would like practical and relevant techniques
• Deputy Departmental Directors • Project Managers • Those who deliver pitches and presentations to internal • Those involved in negotiations, resolving conflicts and
• Departmental Managers • Operations managers and external audiences dealing with confrontation
• Deputy Departmental Managers • Team Leaders • Team Leaders and team members
• Team Leaders By the end of the course the delegates will be able to: • Project Managers • Project Managers
• Project Managers
• Set objectives and targets to achieve the vision,
• Operations managers • Operations managers
• Operations Managers
mission and goals of an organisation
• Supervisors
• Confidently apply skills of motivational leadership and team building
• Team members By the end of the course the delegates will be able to:
By the end of the course delegates will be able to: • Generate practical and constructive solutions to problems • Develop and apply negotiation skills and techniques to a range of situations
• Set objectives and targets to achieve the vision, • Develop clear decision making skills
By the end of the course delegates will be able to: • Influence people positively
mission and goals of an organisation • Increase the impact of verbal communication in multiple • Apply practical and relevant skills to behave assertively
• Apply the skills of leadership to enhance the management role
COURSE CONTENT and complex situations • Apply NLP™ and Emotional Intelligence to self-development
• Motivate people and build successful teams • Give powerful, memorable and winning presentations in meetings,
• Communicate effectively verbally in all situations with all people Setting Objectives and Targets conferences and at pitch presentations
COURSE CONTENT
• Increase confidence and influence people positively Leadership • Write effectively and productively with impact
• Use NLP™ and Emotional Intelligence to further their self-development
Motivation
• Apply NLP™ and Emotional Intelligence to self-development Negotiation Skills
Influencing Skills
Team Building
COURSE CONTENT COURSE CONTENT Assertiveness
Creative Problem Solving and Decision Making
Introduction to Neuro-Linguistic Programming
Setting Objectives and Targets Verbal Communication Skills
Emotional Intelligence and Body Language
Leadership Presentation Skills
Motivation Written Communication Skills
Team Building Introduction to Neuro-Linguistic Programming
Verbal Communication Skills Emotional Intelligence and Body Language
Influencing Skills
Assertiveness I thoroughly enjoyed the course. There’s
Introduction to Neuro-Linguistic Programming a great, positive learning environment
Emotional Intelligence and Body Language
and staff are welcoming – which makes
me hungry for more training at LCT.
Accountant
Lagos State Judiciary
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
12 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 13
Management and Leadership
Management and Leadership
Supervisory Skills Advanced Supervisory Skills
Course Reference: M.5A Course Reference: M.5B
Duration: 5 days Duration: 10 days
Course fee: £3,050.00 Course fee: £5,250.00
15 - 19 February London 15 - 26 February London
17 - 21 May London 17 - 28 May ◆ London
16 - 20 August London 16 - 27 August London
26 - 30 September Dubai 26 September - 07 October Dubai
15 - 19 November London 15 - 26 November London
ABOUT THE COURSE ABOUT THE COURSE COURSE CONTENT
Who should attend? Who should attend? Setting Objectives and Targets Team Building
• Experienced supervisors who would like to refresh and develop their skills • Senior and experienced supervisors who would • Where are you now and where do • Characteristics of an effective team
• Supervisors who would like to develop practical and relevant like to develop into managerial responsibility you want to be, by when? • Roles and responsibilities of individuals
skills and techniques • Supervisors who would like to develop into a • Plan and actions required to achieve in the team
• Supervisors who are new to the role and want to learn more senior supervisory role these objectives • Building a strong team which delivers results
and apply the relevant skills • Senior supervisors who would like to refresh • Improve organisational, team and individual • Delegating, appraising, evaluating, coaching
• Team leaders and develop their skills performance with quantifiable targets and mentoring skills for teambuilding
• Project supervisors • Supervisors who would like to develop their • Monitoring, measuring and feeding-back results
• Supervisors practical and relevant skills and techniques Verbal Communication Skills
• Senior team leaders Leadership • Structure simple messages using
By the end of the course delegates will be able to: • Senior project supervisors • Vision, roles and responsibilities appropriate language and delivery
• Use verbal skills to influence people with a constructive outcome of an inspirational leader • Listen attentively to ensure
• Apply assertiveness skills to cope confidently with different people
By the end of the course delegates • Qualities, skills and commitment required mutual understanding
• Solve problems creatively and develop sound decision making techniques will be able to: • Adapting leadership styles to • Generate productive and open
• Increase effectiveness of time management and control stress • Set objectives and targets to achieve the vision, different situations discussions to solve problems
mission and goals of an organisation • Overcoming the challenges of leadership • Overcome the barriers to effective
• Apply the skills of leadership to enhance the verbal communication
COURSE CONTENT supervisory role Motivation
Verbal Communication Skills • Motivate people and build successful teams
• Factors which motivate you and others Influencing Skills
Influencing Skills • Use verbal skills to influence people with a
• Achieving organisational goals with • Analysis of factors which influence people
constructive outcome
Assertiveness a motivated workforce • How to influence people without power
Creative Problem Solving and Decision Making
• Apply assertiveness skills to cope confidently
• Increasing motivation to improve and authority over them
with different people
Time and Stress Management individual performance • Chairing and participating in meetings
• Solve problems creatively and develop sound
• Management skills required to motivate which produce results
decision-making techniques
individuals and teams • Finding common ground and
• Increase effectiveness of their time
reaching agreement
management and stress control
Assertiveness
• Characteristics and skills of assertiveness
• Handling difficult people with confidence
The staff were very welcoming and friendly. • Giving feedback and receiving
criticism constructively
The training was well structured, useful, and intensive. • Responding appropriately to aggressive,
assertive and passive people
The consultants were highly talented and happy to
answer questions on the subject areas. Creative Problem Solving
and Decision Making
They provided a diverse array of examples which aided
• Analysis of causes, symptoms
our understanding of the material. I look forward to and implications of a problem
being in further contact with LCT in the future. • Generating a range of creative solutions
• Prioritising options against objective
ICT Manager criteria to make a decision
Greenstream B.V. • Implementing decisions, evaluating
results and responding to feedback
Time and Stress Management
• Prioritising and organising work
according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy
to avoid burnout
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
14 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 15
Management and Leadership
Management and Leadership
Advanced Strategic Management Strategic Planning Strategic Management
Course Reference: M.6 Course Reference: M.6A Course Reference: M.6B
Duration: 10 days Duration: 5 days Duration: 5 days
Course fee: £5,250.00 Course fee: £3,050.00 Course fee: £3,050.00
01 - 12 February London 01 - 05 February London 08 - 12 February London
03 - 14 May ◆ London 03 - 07 May ◆ London 10- 14 May London
02 - 13 August London 02 - 06 August London 09 - 14 August London
01 - 12 November London 01 - 05 November London 08 - 12 November London
ABOUT THE COURSE ABOUT THE COURSE ABOUT THE COURSE
Who should attend? By the end of the course delegates will be able to: Who should attend? Who should attend?
• Chief Executive Officers • Create strategies which will enable an • Appreciate how important leadership is in the • Chairmen • Directors
• Directors organisation to achieve its vision, goals management and implementation of strategies • Managing Directors • Company Secretaries
• Company Secretaries and objectives and incorporate this knowledge in future • Chief Executive Officers • Presidential advisors
• Presidential advisors • Develop supporting systems and strategic planning • Directors • Ministerial advisers
• Ministerial advisers structures to underpin and ensure the • Anticipate and evaluate likely and unlikely • Company Secretaries • Chief Financial Officers
• Board Advisers success of all strategies risks and incorporate this analysis into • Presidential advisors • Board Members
• Chief Financial Officers • Apply relevant measures of progress to enable strategic management, while enabling a • Ministerial advisers • Senior Managers
• Board Members action to be taken to overcome any challenges quick and flexible response to internal • Board advisers • Managers
• Heads of Department to the implementation of the strategies and external changes • Chief Financial Officers • Heads of Department
• Directors of Human Resources • Generate commitment from all stakeholders to • Identify those factors which contribute to • Board Members • Directors of Human Resources
• Directors of Business Development increase strength of support for the successful the failure of the majority of all strategies • Heads of Department • Managers of Human Resources
• Strategic Advisors implementation of the strategic plan and prevent or overcome those • Directors of Human Resources • Directors of Business Development
• Senior Managers • Identify and use the key approaches and • Revise, refresh and develop those key strategic • Directors of Business Development • Managers of Business Development
• Project Directors methods of communication to ensure management skills which enable strategic • Strategic Advisors • Project Directors
transparency and openness plans to be implemented effectively • Project Managers
By the end of the course delegates will be able to: • Team Leaders
COURSE CONTENT • Create strategies which enable an organisation to achieve its vision,
goals and objectives By the end of the course the delegates will be able to:
Formulating Strategy to Achieve Vision Systematic Strategic Communication Prevent Failure of Strategies • Develop supporting systems and structures to underpin and • Create strategies which enable an organisation to achieve its vision,
ensure the success of all strategies goals and objectives
• Agree vision, mission, culture • Two-way communication for stakeholders to • Recruit and retain people with appropriate
and values of organisation inform and be informed skills, experience and track record
• Apply relevant measures of progress to enable action to be taken to • Appreciate how important leadership is in the management and
overcome any challenges to the implementation of the strategies implementation of strategies and incorporate this knowledge in
• Analyse where organisation is now • Clear, concise and relevant messages • Clarify and communicate roles
• Decide where the organisation wants from the best messenger and responsibilities
• Generate commitment from all stakeholders to increase strength of future strategic planning
to be, and by when • Identify and use a variety of methods • Encourage creative problem-solving
support for the successful implementation of the strategic plan • Anticipate and evaluate likely and unlikely risks and incorporate this
• Selecting best strategic options to get there and channels and constructive conflict resolution
• Identify and use the key approaches and methods of communication to analysis into strategic management, while enabling a quick and flexible
ensure transparency and openness response to internal and external changes
• Gain commitment through frequency • Promote unity within teams and
Structures, Processes and Procedures of communication harmony between teams • Identify those factors which contribute to the failure of the majority
COURSE CONTENT of all strategies and prevent or overcome those
• Budget creation, monitoring and control • Revise, refresh and develop those key strategic management
• Costing techniques and margin management Leadership and Strategic Skills for Success Formulating Strategy to Achieve Vision
skills which enable strategic plans to be implemented effectively
• Resource allocation and balancing priorities Decision-Making • Communication, including: presentations, Structures, Processes and Procedures
• Creating systems to monitor effectiveness • Importance of leadership in implementing meetings, oral, listening, body language Measurement and Reporting
of implementation successful strategies and written Stakeholder Identification
COURSE CONTENT
• High-profile leadership which inspires • Delegation to increase productivity Systematic Strategic Communication Formulating Strategy to Achieve Vision
Measurement and Reporting and motivates • Negotiation and influencing skills for Leadership and Strategic Decision-Making
• Setting long-term goals and manageable • Decisive, speedy and consistent a win-win for all
Risk and Crisis Management
short-term targets decision-making • Time management for minimum effort
Prevent Failure of Strategies
• Building contingencies into the strategy • Persistent follow-through on all to produce maximum results
Skills for Success
• Measuring at clearly-defined milestones decisions to produce results
• Reporting and incorporating feed-back
Risk and Crisis Management
Stakeholder Identification • Identify all risks, evaluate potential
• Identify who affects or is affected by proposed impact and mitigate accordingly
strategy (stakeholders) • Incorporate strategic flexibility to respond to I enjoyed the discussions and sharing
• Encourage stakeholder ownership through internal and external changes and pressures
involvement in strategy creation • Prevent issues becoming risks then ideas with other participants from
• Clarify benefits and implications for each
•
turning into crises
Create, practise and be prepared
various walks of life.
group of stakeholders
• Turn resistance into support to implement crisis plans Budget Accountant
Seplat Petroleum Development Ltd
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
16 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 17Management and Leadership
Management and Leadership
Formulating Corporate Strategy Advanced Masterclass in Business Administration
Course Reference: M.7 Course Reference: M.8
Duration: 3 days Duration: 10 days
Course fee: £2,750.00 Course fee: £5,250.00
03 - 06 May London London
02 - 04 August London London
01 - 03 November London London
ABOUT THE COURSE ABOUT THE COURSE
Who should attend? Who should attend? By the end of the course delegates will be able to:
• Chairmen • Senior managers or those identified via • Describe key business functions and their impacts
• Managing Directors organizational talent management for fast • Develop a marketing strategy
• Chief Executive Officers track to a senior role • Analyse and interpret financial accounts and statements
• Directors • Public sector officials who are looking • Conduct statistical analysis
• Company Secretaries to develop leading edge business • Develop a roadmap for operational management and efficiency
• Presidential advisors administration skills • Apply knowledge of organizational behaviour and dynamics
• Ministerial advisers • Business owners and entrepreneurs who are • Review and enhance their organisation’s approach to the challenges of Corporate Governance
• Board advisers looking for a focused course concentrating on
• Chief Financial Officers key business skill development
• Board Members
• Heads of Department COURSE CONTENT
• Directors of Human Resources
• Directors of Business Development Marketing Finance Corporate Governance
• Strategic Advisors • Consumer Analysis • Business Structures • Implementation of Strategies
• Market Analysis • Financial Management • Business Ethics: internal and external
By the end of the course delegates will be able to: • Analysis of Own Situation and Competition • Risk Responsibilities
• Create strategies which enable an organisation to achieve its vision, goals
• Marketing Mix • Mergers and Acquisitions • Stakeholder Analysis
and objectives
• Marketing Economics
• Develop supporting systems and structures to underpin and ensure the Operations Economics
success of all strategies Organisational Behaviour • Operations Research • Micro-Economics: Supply and Demand
• Apply relevant measures of progress to enable action to be taken to • Human challenges in the Workplace • Flow Diagrams • Macro-Economics: GNP, Monetary
overcome any challenges to the implementation of the strategies • Motivation and Leadership • Inventory and Fiscal Policies
• Organisational Models and Procedures • Standards and Control • Market Structures: Competition,
COURSE CONTENT • Organisational Evolution and Change Management • Information Technology (IT) Restraint of Trade, Monopoly
Formulating Strategy to Achieve Vision
Accounting Strategy Quantitative Analysis
Structures, Processes and Procedures
Measurement and Reporting
• Accounting Rules • The Seven S Model • Decision Theory
• Accounting Concepts • Competitive Strategies: Various Models • Probability Theory
• The Financial Statements • Implementation • Statistical and Market Research
Balance Sheets • Regression Analysis and Forecasting
The Income Statement
Cash Flows
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
18 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 19Management and Leadership
Management and Leadership
Masterclass in Business Administration Masterclass in Business Administration Advanced Corporate Governance
– Level 1 – Level 2 Course Reference: M.9
Course Reference: M.8A Course Reference: M.8B Duration: 10 days
Duration: 5 days Duration: 5 days Course fee: £5,250.00
Course fee: £3,050.00 Course fee: £3,050.00
11 - 22 January London
18 - 22 January London 25 - 29 January London
05 - 16 April ◆ London
24 - 28 May ◆ London 31 May - 04 June London
05 - 16 July London
20 - 24 September London 27 September - 01 October London
04 - 15 October London
ABOUT THE COURSE ABOUT THE COURSE ABOUT THE COURSE COURSE CONTENT
Who should attend? Who should attend? Who should attend? What is Corporate Governance? Corporate Social Responsibility
• Senior managers or those identified via organisational talent • Senior managers or those identified via organisational • Professionals who need to understand the • Essential structures of corporate governance • The pressure for corporate behaviour change
management for fast track to a senior role talent management for fast track to a senior role latest developments in corporate governance • Principle functions and responsibilities • The Legal Background of CSR
• Public sector officials who are looking to develop leading • Public sector officials who are looking to develop leading • Executives involved in strategy development, of the Board • Company directors’ obligations and CSR
edge business administration skills edge business administration skills including finance, corporate strategy, human • Setting the company strategic direction • Voluntary measures
• Business owners and entrepreneurs who are looking for a focused • Business owners and entrepreneurs who are looking for a focused resources, and government affairs • Establishing corporate values • Is CSR “Just Public Relations”?
course concentrating on key business skill development course concentrating on key business skill development • Public officials in a regulatory, supervisory • Holding the executives to account • CSR and corporate governance links
or compliance functions • Maintaining the corporate reputation
By the end of the course delegates will be able to: By the end of the course delegates will be able to: • Investor Relations managers responsible Strategic Risk Management
• Understand the key business functions and their impacts • Understand the key business functions and their impacts
for their organisation’s dealings with the Company Directors and • Identifying, Prioritising and Managing risks
• Demonstrate an in depth understanding of marketing strategy • Understand key macro and micro economics concepts
finance community Company Boards • Probability & Impact analysis
• Comprehend the intricacies of financial accounting • Comprehend the usage of statistical analysis
• Company secretaries and
• Duties of a Director • Risk tolerance and other
governance professionals
• Effectively evaluate and interpret financial statements • Create a roadmap for operational management and efficiency • Promoting the success of the company management approaches
• Create a roadmap for operational management and efficiency • Develop an understanding of organisational behaviour and dynamics
• Executive Directors and Non- Executive
• Role of the chairman • Tools to apply to enterprise risks
Directors including Audit Committee members
• Develop an understanding of organisational behaviour and dynamics • Appreciate corporate governance best practice and challenges • Executive and Non-executive directors • Board approaches to strategic risk
• Corporate counsel who wish to improve their
• Making a difference using
understanding of new developments concerning
COURSE CONTENT COURSE CONTENT non-executive directors Board Committees
corporate responsibility
• Shareholder representatives • Role of Board committees
Marketing Operations Corporate Failure Resulting • Workings of the Nomination, Remuneration
Organisational Behaviour Strategy from Poor Governance
By the end of the course and Audit Committees
Accounting Corporate Governance •
delegates will be able to: • The ineffective board Other board committees
Finance Economics
• Examples of corporate failure: Maxwell, • Holding Board committees to account
Operations Quantitative Analysis • Understand the duties of company directors
Polly Peck, Enron • Your responsibilities as a NED
• Evaluate how company boards
• Analysis of the banking crisis as a committee member
organise themselves
failure of governance
• Explain the underlying issues which led to the
• Sarbanes-Oxley and other regulatory Case Studies in Comparative Corporate
creation of corporate governance as a discipline
responses to corporate governance failure Governance: BP and News Corporation
• Demonstrate knowledge of the checks
•
and balance that apply to the boards of
Lessons learned from corporate failures • Composition of the boards
listed companies • The balance of Executive directors to NEDs
• Understand the framework of governance
Protecting shareholders • Compliance with corporate
rules that has been created by the UK and other stakeholders governance standards
Corporate Governance Code • The UK Corporate Governance Code • Annual corporate governance statements
• Appreciate the trends in corporate • The Comply or Explain rule • Unpicking the Corporate social
governance from around the world • How to protect the shareholder? responsibility reports
• Understand the structure and function of a • Communicating with the shareholder
Board, and Board committees, such as those • A Legal framework for corporate governance International Corporate
concerning Remuneration and Audit Governance Approaches
• US and UK corporate governance compared
• Corporate governance in developing countries –
case study of Nigeria’s codes
• Unitary and Dual Board systems
• The supervisory board in Germany
It is clear that LCT is committed to its training.
The course was highly enjoyable and staff took
good care of my colleague and me.
Protocol to Hon. C.J.N.
Supreme Court Of Nigeria
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
20 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 21Management and Leadership
Management and Leadership
Corporate Governance Corporate Risk Management Accredited Lean
Course Reference: M.9A Course Reference: M.10 Management Programme
Duration: 5 days Duration: 5 days Course Reference: M.12
Course fee: £3,050.00 Course fee: £3,050.00 Duration: 5 days
Course fee: £6,500.00
11 - 15 January London 15 - 19 February London
London London
05 - 09 April ◆ London 14 - 18 June London
London 31 May - 04 June London
05 - 09 July London 11 - 15 October London
16 - 20 August London
04 - 08 October London
ABOUT THE COURSE ABOUT THE COURSE
Who should attend? Who should attend?
• Professionals who need to understand the latest developments • Senior managers and managers with responsibility for risk management
in corporate governance • Public or private sector managers without a specific risk management
• Executives involved in strategy development, including finance, function but have elements of risk in their organisations and roles
corporate strategy, human resources, and government affairs • Private business owners looking to grow their business who recognise the
• Public officials in a regulatory, supervisory or compliance functions need to manage the associated risks of expansion
• Investor Relations managers responsible for their organisation’s • Delegates looking to develop a sound understanding of risk and
dealings with the finance community organisational risk management processes
• Company secretaries and governance professionals • Managers from organisations where risk management is a core activity
• Executive Directors, & and Non- Executive Directors • Operational managers who wish to gain a greater understanding of
including Audit Committee members corporate risk management as a key element of their business and
• Shareholder representatives operational planning cycle
By the end of the course delegates will be able to: By the end of the course delegates will be able to:
• Understand the duties of company directors • Understand corporate risks and how they should be managed
FIND OUT MORE ONLINE FIND OUT MORE ONLINE
• Evaluate how company boards organise themselves in either a private or public sector organisation
• Explain the underlying issues which led to the creation of corporate • Identify how strategic and operational managers can ensure
Who should attend? Who should attend?
governance as a discipline their organisation has identified its key assets and the threats
• Demonstrate knowledge of the checks and balance that and risks those assets may face • Directors • Chief Executives
apply to the boards of listed companies • Demonstrate an understanding of the tools and techniques • Deputy Directors • Entrepreneurs
• Understand the framework of governance rules that has available for effective corporate risk management • Heads of Department • Sales Directors
been created by the UK Corporate Governance Code • Develop plans to protect key people, financial and operational assets • Senior Managers • Marketing Directors
• Create effective risk management plans at corporate • General Managers • Chief Operations Officers
COURSE CONTENT and operational business levels • Team leaders • Senior Managers
• Develop techniques to effectively protect your organisation’s key assets • Project managers • General Managers
What is Corporate Governance? • Project leaders • Heads of Department
Company Directors and Company Boards
COURSE CONTENT • All individual employees • Senior advisors and influencers
Corporate Failure Resulting from Poor Governance
Strategic Context By the end of the course the
Protecting Shareholders and Other Stakeholders FIND OUT MORE ONLINE
Corporate Social Responsibility (CSR) Threat and Risk Analysis delegates will be able to:
Financial, Market and Credit Risks Lean awareness
• Maximise the achievement of an organisation's
Practical Risk Management Habits of effective people,
vision through coaching and mentoring
The Organisational and Personal ‘appetite’ for Risk leadership is a service
• Bring out the best of the skills, talents,
TWI and how it fits, direction setting
contributions and qualities of all involved and strategic alignment
• Use modern correct skills and techniques
Standardise to enable
• Achieve long-term organisational benefits
Setting the future
FIND OUT MORE ONLINE
Characteristics and Benefits
Preparation
Skills for Success
Overcoming the challenges
Measuring Results and Contribution
◆ See page 119 for information about courses that occur during UK Bank Holidays in the United Kingdom.
22 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 23Management and Leadership
Management and Leadership
Secretarial, Office Administration and Secretarial, Office Administration and Executive PA Training
Personal Assistants’ Programme – Level 1 Personal Assistants’ Programme – Level 2 Course Reference: SS.3
Course Reference: SS.1 Course Reference: SS.2 Duration: 10 days
Duration: 5 days Duration: 5 days Course fee: £5,250.00
Course fee: £3,050.00 Course fee: £3,050.00
London 29 March - 02 April London 01 May - 02 April London
07 June - 02 July
London 28 June - 02 July London London
London 27 September - 01 October London
London 13 - 17 December London
ABOUT THE COURSE ABOUT THE COURSE
Who should attend? By the end of the course Who should attend?
This course is ideal for Administrative Assistants, delegates will be able to:
This course is ideal for Administrators, Office managers, executive secretaries
Office Managers, and Personal Assistants • Better manage their work environment to
and personal assistants seeking to build on essential practical skills to
seeking to build on essential practical skills to fulfil both organisational objectives and
improve knowledge of office management and administration duties.
improve knowledge of office management and individual performance
administration duties. • Provide higher standards of modern
office administration By the end of the course delegates will be able to:
• Better support their managers and operational • Provide high standards of modern office practices and methods
colleagues by providing professional • Enhance managerial capabilities and career growth
administrative support services • Manage the work environment to fulfil both organisational success and
• Communicate confidently and effectively with individual performance
customers and internal colleagues at all levels • Be able to communicate effectively, handling challenges and duties
in the organisation professionally with confidence
• Effectively organise, manage and administer
management meeting and other events COURSE CONTENT ABOUT THE COURSE
COURSE CONTENT Office Organisation
Who should attend?
Presentation Skills
This course is designed for senior personal assistants and top-level
Office Organisation Professional Verbal Team-working
management secretaries aiming to improve their performance and maximise
• Practical solution-focused administration skills Communication Skills Time and Stress Management
opportunities for promotion to executive positions.
• How to manage the day-to-day running • How to communicate with customers Travel Management
of the office • Dealing with complaints By the end of the course the delegates will be able to:
• How to effectively support operational and • Communicating on behalf of others –
senior managers
• Clearly understand the role and duties necessary to provide excellent
maintaining the corporate image
support to the most senior ministers, directors and managers
• Communicating with a confident voice
• Carry out their duties more efficiently and effectively
Understanding the Role
• Update and raise standards of office management
• Exploring the different roles of Written Communication Skills • Align personal performance to organisational vision and success
secretary/personal assistant/office • How to write a good business letter, • Gain a working understanding of project, event and change management
administrative assistant email or memo • Develop interpersonal skills and manage excellent teams
• How to gain a clear understanding of each • Using social media for work purposes
specific role in the organisation the do’s and don’ts
• FIND OUT MORE ONLINE
Practical tips for diary, workload management • Taking, publishing and following-up minutes
etc. (delegates are encouraged to consider and and actions from meetings The Skills and Understanding to Provide
communicate their personal learning needs • Creating and managing a professional Professional Support to Executive Level
ahead of the course) filing system Ministers, Directors and Managers
Project Management
Arranging Meetings and Taking Minutes Event Management
• Planning arranging and monitoring meetings Change Management
and other events Workload Management
• Best practice for handling meetings Decision-making and Corporate Governance
• Providing the right support to delegates Travel Management
• Providing the right support to the Chair Self-Management
of the meeting The Office of the Future
• Arranging the environment for successful
meetings or other events
24 For all course dates and to book visit www.lct.co.uk For all course dates and to book visit www.lct.co.uk 25You can also read
