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Lunch Clubs
Hackney
Hackney Lunch Clubs Network
Satisfaction Survey Impact Report 2020
Lunch Clubs Service that decreases social isolation and promotes
the health and wellbeing of older people living in Hackney
Satisfaction Survey Impact Report 2020 • 1
Lunch Clubs
Hackney
Summary All Lunch Clubs hope to achieve
outcomes that improve health
The purpose of this report is to show and wellbeing by:
results of the satisfaction survey
• Reducing the number of older
carried out by the fourteen lunch
people becoming isolated and
clubs. Including brief case studies and
socially excluded
feedback from service users, as well
listing the diverse range of activities • Empowering individuals to influence
the lunch clubs provide for their the design and delivery of the
members. As with any satisfaction service they receive
survey the aim is to gauge the levels of • Improving individuals’ quality of life
service user satisfaction and strive to
improve services. • Ensuring Lunch Club services are
accessible to disadvantaged groups
The report is ostensibly for our funders including people from Black and
London Borough of Hackney, but can Minority Ethnic (BAME) communities
also be shared widely to promote
the work of Hackney Lunch Clubs As well as hot lunches cooked on the
Network and how lunch clubs help their premises, the lunch clubs provide
members to age well. health and wellbeing classes and
awareness sessions on a host of topics
About Lunch Clubs that benefit their members. As well as
outings to places of interest locally, and
Hackney Lunch Clubs serve the diverse
regionally such as trips to the seaside.
communities in Hackney by providing
lunches and reducing isolation and Suj Ahmed
loneliness for older people by providing Development Coordinator,
leisure and health activities, regular Lunch Clubs
meeting places and opportunities to
make new friends.
Whilst some Hackney Lunch Clubs are
tailored to meet the needs of specific Reduce Social
BAME communities. All lunch clubs Isolation and
are open to Hackney residents aged Loneliness
55 and over, irrespective of gender,
sexual orientation, faith or religion, and
residents are free to choose whichever
club they feel best meets their LUnch
individual needs. Clubs
Empower Provide
Individuals and Healthy,
Improve Quality Nutritious
of Life Meals
Hackney Lunch Clubs Network • 2
Network Partners include:
• An Viet Foundation
• Chatsworth Road Methodist Church
• Hackney Caribbean Elderly Organisation
• Hackney Chinese Community Service
• Hackney Cypriot Association
• Halkevi
• Holly Street Lunch club
• Hotline Meals Service 36,200 Luches
• Nightingale Lunch club
• North London Muslim Community Centre Delivered in 2019
• Salvation Army Cambridge Heath
• Salvation Army Hoxton
• Centre 151 (formerly VLC)
• Woodberry Down – Lunch up
About Satisfaction survey
• 496 participants completed the annual
survey from all 14 lunch clubs. This is not
the total number of people attending
the lunch clubs, as some attendees
did not want to complete a survey.
Some respondents who completed the
survey did not want to complete the
demographics section.
• Tdemographics
he sexuality section of the
was uncomfortable
for some respondents to complete,
and some respondents defined
themselves as “normal”. We took these 496
to mean Heterosexual and included
those responses to the Heterosexual Responses
demographics.
Satisfaction Survey Impact Report 2020 • 3
Lunch Clubs
Hackney
Satisfaction Survey Results:
Demographics: One of the objectives of the Lunch Club service is to ensure
they are accessible to disadvantaged groups including people from Black and
Minority Ethnic (BAME) communities. The demographics from the respondents
were analysed and found to be as follows (496 Responses):
Chart 1. Ethnicity
0% 5% 10% 15% 20% 25% 30% 35%
Asian or British Asian 18%
Black or Black British 31%
White or white British 20%
55% 38% Mixed background 5%
Female* Male* Other ethnic group 20%
7% no response
No response 6%
Chart 2. Religion or Belief (496 respondents)
n Aethist / No religion – 67 n Hindu – 2 n Sikh – 1
n Buddhist – 46 n Jewish – 5 n Other – 36
n Charedi – 8 n Muslim – 62 n Noresponse – 34
n Christian – 277 n Secular beliefs – 8
Chart 3. Gender identity different to the
sex assumed at birth?
Different Same Noresponse
6% 21% 73%
Chart 4. Sexual orientation
26% Respondents Gay man 1%
identified
Lesbian or Gay
as disabled* woman 1% Heterosexual 64%
and
16% had carer Other 1% No response
17%
responsibilities
Bisexual 5% Prefer not to
*(based on 2010 Equality Act)
say 11%
Hackney Lunch Clubs Network • 4
Questions and Responses:
Members were asked to rate their responses to the first nine questions using the
scale: “Strongly Agree”, “Agree”, “Disagree”, “Strongly Disagree” and “Not Sure”.
Questions left blank were recorded as “No Response”. A comments section was
available for each question, as well as an overall comment area.
Q1 I feel that I am treated with respect and dignity as an individual when
attending the service. (496 Responses)
Members
comments
99% Feel respected 63% respondents “Strongly
Agreed” with the statement
that they were treated with
dignity and respect, whilst
37% “Agreed”.
Both staff and members The staff treat me like
make me feel valued family
Caribbean Elderly Chinese Community
Association Services
They respect me. The My views are respected
staff treat me nicely at and staff also treat me
all times with respect and value
Chinese Community my opinions
Services Nightingale
Satisfaction Survey Impact Report 2020 • 5
Lunch Clubs
Hackney
Q2 I feel less isolated and more socially connected as a result of the service
One of the key objectives of the Lunch Club Service is to help to reduce social
isolation in the elderly. Age UK report that more than 2 million people in England
above the age of 75 live alone, and more than a million older people say that
they can go for over a month without speaking to a friend, neighbour or family.
Feeling socially isolated or lonely can lead to depression and a serious decline in
physical health and wellbeing.
A total of 97% of members reported that they either “Strongly Agreed” or
“Agreed” with the statement that the Lunch Club Service had helped them to feel
less isolated and better connected socially. (496 Responses)
Chart 5. Socially connected
n Strongly agree (55%) n Not sure (1%)
n Agree (42%) n No response
n Disagree (1%) (1%)
These results were supported by the comments on the satisfaction survey:
Without this club I I have more friends. (If it wasn’t for the
would be shut in by Not alone now lunch club) I would
myself indoors. I look be by myself
forward to coming Caribbean Elderly
everyday and meeting An Viet Foundation
Organisation
people.
Nightingale
Hackney Lunch Clubs Network • 6
Q3 I am involved in decisions about what activities and food are provided at
the service. If yes, how?
Empowering individuals to influence the design and delivery of the service is
another objective of the Lunch Clubs Service, for the members personal benefit
and to ensure appropriate and enjoyable food, entertainment and services
are provided.
Results showed that 75% respondents agreed with this statement (“Strongly
Agreed” and “Agreed”), with 13% being unsure. (496 Responses)
Chart 6. I am involved in decisions about what activities and food are provided at the service. If yes how?
Strongly agree Agree Disagree Strongly disagree Not sure No response
27% 48% 4% 2% 13% 6%
Some of the respondents referred to Q4 I have a greater awareness of
the formal way in which they were other services outside of the
involved in decisions in the comments lunch club that can help me
section whilst others mentioned more in my life. (496 Responses)
informal processes:
“Survey/consultation/feedback forms“
(An Viet Foundation)
83%
“Consultation/Group Forum” Agreed
(Chinese Community Service)
“Questionnaire/Survey”
(VLC-Centre 151)
“I make comments and suggestions”
(Caribbean Elderly Org)
“[Staff member] keeps me informed”
(Chatsworth Road)
“We share different ingredients and
ideas” (Chinese Community Service)
“We talk about our likes and dislikes”
(Muslim Community Centre)
“The staff speak to members, and ask The other activities and awareness
for their views” (Nightingale) sessions are listed later in the report.
Satisfaction Survey Impact Report 2020 • 7
Lunch Clubs
Hackney
Q5 I feel that the food and drinks served are healthy,
nutritious and enjoyable for me
The most apparent of the Lunch Club objectives; a
healthy, balanced diet is especially important for the
elderly to reduce the risk of potential health problems.
95% of members agreed that the meals were
nutritious and pleasant, with 1% failing to respond.
(496 Responses)
Chart 7. I
feel that the food and drinks
served at the service are healthy,
nutritious and enjoyable.
n Strongly agree n Not sure 2% Q6 I feel my cultural needs are met
53% and understood. (496 Responses)
n N o response
n Agree 42% 1% Chart 8
49% 47%
n Disagree 1% 50%
n Strongly 40%
disagree 2%
30%
20%
Very fresh. Very 10%
delicious 1% 0% 3%
0%
e
e
ee
e
e
ur
re
re
re
gr
ag
Ag
g
s
isa
sa
ot
The food is delicious
ly
di
N
D
ng
ly
and healthy
ro
ng
St
ro
St
An Viet Foundation
An Viet
The Centre will pass
the culture to the
Food is tasty and next generation
healthy Plentiful My grandchildren
An Viet Foundation learn our culture
They regularly do a from the centre
good selection of dishes
Reminiscing is so Chinese Community
Chinese Community enjoyable
Services
Cypriot Association
Hackney Lunch Clubs Network • 8
Q7 I am clear about Q8 I feel confident to Q9 I feel safe
the role of lunch clubs make a complaint which and secure while
in meeting my needs would be taken seriously receiving this service
and what they offer. and appropriate action from the lunch club.
(496 Responses) is taken. (496 Responses) (496 Responses)
97% 97% 97%
AGREED AGREED AGREED
(35% Strongly Agreed, 62% Agreed (47% Strongly Agreed, (62% Strongly Agreed,
with 2% Not Sure, 1% no response) 50% Agreed with 2% Not Sure, 37% Agreed, 1% no response)
1% no response)
Satisfaction Survey Impact Report 2020 • 9
Lunch Clubs
Hackney
Activities and Awareness Sessions
All the lunch clubs offer a wide range of activities and
awareness sessions. Some examples include:
Advise and support
• Advice and advocacy services • Carers first sessions
• Advice sessions with volunteer Lawyer • Computer learning/assistance with forms
• Ageing Well Strategy consultation • ESOL Class
with Hackney Council • Fire safety awareness sessions
• Carer services
• Health and Safety in our homes • Power of Attorneys, Wills, with volunteer
session Solicitor
• Healthwatch consultation • Scam awareness and how to keep safe
• Home / hospital visiting following
surgery
• Keep warm sessions
Celebrations
• Black History Month Activities • Eid Celebrations
• Chinese & Vietnamese New Year • Yom Kippur
Celebrations
• Christmas Celebrations
Fittness
• Ballroom and Latin dance classes • Tai Chi classes
• Chair Exercise • Tea Dance
• Light exercise • Yoga
• Table Tennis
Hackney Lunch Clubs Network • 10Games & Hobbies
• Arts and Crafts • Heritage project • Card games
• Bingo • Mah Jong • Chess
• Board games • Reading Together • Flower arranging
• Brush calligraphy initiative • Handwriting
• Singing Group sessions
Health & Medical
• Acupuncture consultations and • Dementia awareness session
treatment sessions • Dental hygiene sessions
• Assistive equipment awareness • First Aid session with St Johns Ambulance
raising
• Flu Jab sessions with local GP practice
• Blood pressure measurement
• Head Massage Course
sessions
• Bowel Cancer Information session
• Cancer Support Group with St
Joseph’s Hospice
•H ealth checks including blood • NHS Workshop – bowel screening.
pressure& diabetes • Orthopaedics consultation/treatment sessions
• Healthy eating sessions • Pedicures and foot care
• Linking with Alzheimer’s Society • Personal hygiene sessions
• Memory loss support group • Physical therapies and meditation
• Mental Wellbeing sessions
Visits and Visitors
• Epping Forest Trip • Visiting Hos Sada • Seaside Trip
• Intergenerational work with Ihsan Choir • Southend Day Trip
Children’s Centre • Visiting Ridley Market • Trip to cable cars
• Living Well activities with Geffrey • Waterworks • Visiting art gallery
Museum gardening project
• Outing to places of interest
Satisfaction Survey Impact Report 2020 • 11Lunch Clubs
Hackney
Q10 I come to the club by which Q11 I attend the lunch clubs for
primary mode of transport? the following reasons (all
(496 Responses) that apply). (496 Responses)
349 284 Fun /
Companionship/ Interesting
Socialising activities
153 Walked
266 Chance to
get out
235 Support /
Advice
49 Dial-a-ride/
community transport
244 Cost /
(affordability) 198 Warmth/
Heating in
Winter
36 by Car
243 Tastiness
of meal
26 Other
229 by Bus
3 ?
21 Other 144 Convenience
(not having to cook)
8 No response
Hackney Lunch Clubs Network • 12Case Studies and Feedback
‘We have noticed that many of our
members are interested in alternative
therapies and herbal medicine. So this
was the perfect workshop for them
to learn more about plants available
around the Borough and plants that
they could even grow themselves. They
had the opportunity to make some tea ‘Louise has been attending the club
bags that they took away with them for over 25 years, and she says that
and we received great feedback from she enjoys the socialising, the weekly
them regarding this workshop: “Thank exercise, the planned outings and enjoys
you so much for inviting Hackney being a member of the club. She often
Herbal, I learnt so much today and I comments that she will avoid booking
am going to start growing verbena on hospital or G.P. appointments on a
my balcony, it smells so good!”, “I really Thursday in order to avoid missing the
enjoyed this workshop and it was great club.’ Chatsworth Road Lunch Club
to exchange with other members about
‘We organise to go to a classical Turkish
personal recipes. I believe this is crucial
music concert and couple of people they
information that we should pass on to
said they would like to join the choir. We
the younger generations before we all
had musical evening at the centre also
forget”.’ Centre 151-VLC
had a quiz night. Ayhan who attended
‘One of the members declared: “I am the quiz night said it was a long time
very lonely, my son lives in Scotland and he has not laughed so much in ages.’
I live by myself. I wait Wednesdays and Hackney Cypriot Association
Saturdays to come to VLC, to have good ‘A female member, who was struggling
food and see my friends”.’ Centre 151-VLC as a single parent and had domestic
‘A Vietnamese member, he isn’t able to violence problems with her ex-husband.
work because of his health condition. When she first came to the HCCS Lunch
He stays at home most of the time Club she was very timid and ‘introverted’.
but when he joined our membership, However after been coming to the Club
he made lots of new friends, he joined for about 9 months, she is now much
the table tennis club and found his more confident and sociable. Through
health and physically fitness improved helping and participating in the Club has
overtime.’ An Viet Foundation been made many friends and sometimes
brings her daughter to the Centre to meet
‘Sylvia H, lost her grand-daughter, who the staff as well. Through joint activities
was very young, yet despite her grieving organised by the Centre she has improved
she manages to attend and support her relationship with her daughter.
the club. She finds the community of Now, she’s joined the HCCS volunteer
members take care of each other and team and she said he would like to help
even when the club is not running.’ more people like her.’ Hackney Chinese
Chatsworth Road Lunch Club Community Services
Satisfaction Survey Impact Report 2020 • 13Lunch Clubs
Hackney
‘One couple followed up on Martina’s
suggestions and visited their GP to
get a diagnosis of memory and other
symptoms showing in their partner’s
behaviour. They reported back to our
group that “this was the best thing wife recently felt confident to take
to have done. We both felt properly him on a trip to his country of origin
listened to and examined. Follow up to visit family & friends. She said that
examinations have been arranged, “their lives have improved significantly
and we now know where to go to for since attending the centre”. ‘Hackney
advice”.’ Hackney Caribbean Elderly Caribbean Elderly Organisation
Organisation ‘Mrs E. was particularly challenging and
‘Mr D is an 88 year-old Caribbean preferred to stay in her room rather than
gentleman whose wife brought him to come out and eat among peers in the
our Centre two years ago. He was dining room. She is a real sea-side fan,
referred to us by his GP. She was looking so when we offered a sea-side outing
for somewhere he could go for social she attended and had a great time with
activities and interaction with Caribbean the others. This broke the ice and she’s
elders. She also wanted some respite for been coming to eat in the dining room
a few hour as she was exhausted as a ever since. ‘Mrs S. started attending the
carer. lunch club on regular basis. Her children
After assessment we agreed to accept reported that her whole demeanour
D to the lunch club, first on a trial basis and outlook to life changed. She used
with his wife remaining at the centre to be an angry, bitter woman but is now
because of his frailty. Very slowly, Mr so much more positive, happy and her
D began to have longer conversations grandchildren are no longer afraid of
with the other members. Our cook made her.’ Hotline Meals
some adjustments to his lunch to suit his Barbara: I love this club, you do a
dietary requirements. He reconnected really good job for us all and I would
with old friends and made new ones. like to thank all of you. Betty: You are
He greatly benefitted from the marvellous putting all these events
exercise and his social interaction together for us, we really appreciate
and communication improved as he everything you do for us. Pat: This club
participated in the arts & craft, dominoes has been going for years and it just
and other activities. Soon his wife was keeps getting better and better, thank
able to get some respite, after which you for all your hard work that you put in
she became actively involved with the week in and week out to make sure that
Centre, and is now one of our most avid we are all so well looked after. Nancy:
supporters. Additionally, our Advocate Another great year at our Luncheon
helped them with various applications Club, this place is absolutely marvellous.
for benefit claims and signposted to a Tony: I have not long been out of
Solicitor for advice on Wills and Power hospital and if it wasn’t for the staff in
of Attorney. Mr D’s health and mobility this club I probably wouldn’t be alive
have improved sufficiently so that his now, they saw that I wasn’t well and took
Hackney Lunch Clubs Network • 14me to the doctors to get me checked prolonged stay in hospital and a long
out, I was rushed straight to hospital slow recovery. In recent weeks she has
from there, I would just like to say thank been determined to become more
you to everyone at the club for looking mobile and independent. Dial-a-ride
after me. Nightingale Lunch Club now bring her in her mobility scooter and
‘FS loved helping people, and felt that using a Zimmer frame that we have on
she wasn’t contributing as much as they site she has started attending again on a
would like now that they have retired. We Wednesday. Although still battling with
gave them information on volunteering at the effects of her stroke (a very weak left
St. Joseph’s Hospice near Bethnal Green. side) she is an inspiration and now also
FS has started volunteering at St. Joseph’s attends our Craft Class.’ Salvation Army
Hospice near Bethnal Green. The hospice Cambridge Heath
were looking for volunteer carers, and this ‘One of our service user’s needed help
opportunity has given FS the chance to with their benefit claims and freedom
get out of their home and make a positive pass renewal. Help was given as needed.
contribution towards the health and Another service user needed clothing
wellbeing of others.’ - help was given. Another service user
North London Muslim Community Centre needed to be escorted to a hospital
‘One of our regular user was always consultant meeting and a staff member
wanted his lunch to be a takeaway so assisted with this.’ Salvation Army
that he could eat it at evening. But a Hoxton
member of his family (daughter) call me ‘We had the Windrush celebration
to inform us that her dad was not eating dinner in June, and had a wonderful
but taking away for her mom. Until her gentlemen over the age of 100 years old
telephone call we never knew that his and his wife, who is 94 years old come
wife was alive. We now serving him on in specifically for Lunch at our club.’
site and prepare a takeaway for his Woodberry Down Lunch Club
disabled wife. ‘ Halkevi Centre
‘MB “I have been coming to holly street
‘Pamela is a seventy-plus lady whom has lunch club for just over a month, my
been attending lunch club for a number friend invited me. I like coming here
of years. Recently Pamela has been because the people are friendly and the
showing signs of dementia her family services are excellent”. JH “It is so much
have been particularly worried as they
better than being at home on your own.
do not live close by. She now attends
I get to see my friend Dorren whom
lunch club five days a week, we believe
I haven’t seen for a long time”.’ Holly
having the option to attend allows her to
Street Lunch Club
live a full and active life and to continue
to be as independent as possible while
Report compiled by Suj Ahmed and
being supported. It also helps us to build
Claire Brown.
stronger ties with families of service
users.’ Salvation Army Cambridge Heath For further information please contact
Suj Ahmed on Tel: 020 7923 1962
‘Pat used to attend regularly around
Email: suj@hcvs.org.uk
eight years ago but a stroke meant a
Satisfaction Survey Impact Report 2020 • 15Lunch Clubs Hackney
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