Membership Guide - Bupasalud
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BUPA PRESTIGE 2
DEFINITIONS INDEX AGREEMENT ................................................ 2 BENEFITS ...................................................... 6 Schedule of benefits ............................... 7 Policy provisions ...................................... 8 EXCLUSIONS AND LIMITATIONS ...... 12 ADMINISTRATION .................................... 14 DEFINITIONS .............................................. 18 SPANISH VERSION.................................... 25 3
BUPA PRESTIGE AGREEMENT BUPA INSURANCE COMPANY (herein- ELIGIBILITY: This policy can only be after referred to as the “Insurer”) agrees issued to residents of Latin America or to pay you (hereinafter referred to as the Caribbean who are a minimum of the “Policyholder”) the benefits pro- eighteen (18) years of age (except for eli- vided by this policy for any treatment, gible dependents) through a maximum service or medical supply provided in of seventy-three (73) years of age. There Latin America, the Caribbean and the is no maximum age for coverage under United States of America. All benefits the same terms and conditions of this are subject to the terms and conditions policy for those Insureds renewing a of this policy. policy. TEN (10) DAY RIGHT TO EXAMINE THE Eligible dependents include the POLICY: This policy may be returned Policyholder’s spouse or concubine, within ten (10) days of receipt for a natural born children, legally adopted refund of all premiums paid, less an children, stepchildren, or children administrative fee of seventy-five dollars to whom the Policyholder has been ($75). The policy may be returned to the appointed legal guardian by a court of Insurer or to the Policyholder’s agent. If competent jurisdiction, who have been returned, the policy is void as though no identified on the application and for policy had been issued. whom coverage is provided for under IMPORTANT NOTICE ABOUT THE the policy. APPLICATION: This policy is issued Dependent coverage is available for based on the application and payment the Policyholder’s dependent children of the premium. If any information up to their nineteenth (19th) birthday, shown on the application is incorrect or if single, or up to their twenty-fourth incomplete, or any information has been (24th) birthday, if single and full-time omitted, the policy may be rescinded, (minimum twelve (12) credits per cancelled, or coverage may be modified, semester) students of an accredited at the sole discretion of the Insurer. college or university at the time that the 2
AGREEMENT policy is issued and renewed. Coverage Dependents who were covered under for such dependents continues through a prior policy with the Insurer and, who the next anniversary date of the policy are otherwise eligible for coverage following the attainment of nineteen (19) under their own separate policy, will be years of age, if single, or twenty-four approved without underwriting for the (24) years of age if single and a full-time same or higher deductible plan and with student. the same conditions and restrictions in If a dependent child marries, discon- existence under the prior policy which tinues being a full-time student after afforded them coverage with the Insurer. the nineteenth (19th) birthday, moves The application of the former dependent to another country, or if a dependent must be received before the end of the spouse ceases to be married to the grace period of the policy which previ- Policyholder by reason of divorce or ously afforded the dependent coverage. annulment, coverage for such dependent will terminate on the next anniversary date of the policy. 3
BUPA PRESTIGE COMMENCEMENT AND ENDING OF COVERAGE Coverage begins at 00:01 hours Eastern Standard Time (U.S.A.) on the policy’s effective date and terminates at 24:00 hours Eastern Standard Time (U.S.A.): (a) On the expiration date of the policy; (d) Upon written request from the Poli- or cyholder to terminate a dependent’s (b) Upon non-payment of the premium; coverage; or or (e) Upon written notification from the (c) Upon written request from the Poli- Insurer, as allowed by the conditions cyholder to terminate the Policy- of this policy. holder’s coverage; or REQUIREMENT TO NOTIFY THE INSURER The Insured must contact Bupa Insurance Company’s Claims Administrator, USA Medical Services, at least seventy-two (72) hours in advance of receiving any medical care. Emergency treatment must be notified within forty-eight (48) hours of commencement of such treatment. If the Insured fails to contact USA Medical Services as stated herein, the Insured will be responsible for thirty percent (30%) of all covered medical and hospital charges related to the claim, in addition to the plan’s deductible and coinsurance (if applicable). USA Medical Services can be contacted 24 hours a day, 365 days a year at the following telephone numbers: In the U.S.A.: (305) 275-1500 Free of charge from the U.S.A.: 1-800-726-1203 Fax: (305) 275-1518 Visit My Bupa in our display options: www.bupasalud.com/MyBupa Outside the USA: Phone number can be located on your ID card, or at www.bupasalud.com 4
YOUR HEALTHCARE PARTNER ONLINE TO MAKE YOUR LIFE EASIER! Log in to www.bupasalud.com, search for "My Bupa" in our display options and follow the registration steps with your email to manage your policy from the comfort of your home or office. Enjoy our online services: • Access to your policy documents and ID cards • Payments • Changes request • Claim request and update information • Pre-authorization services request • Costumer Service • Virtual Care (Telemedicine) You are responsible for checking all documents and correspondence online. 5
BUPA PRESTIGE BENEFITS • • Insurance for high risk disorders. • See applicable sections of the policy for details, limitations, and restrictions. • Unless otherwise stated herein, insureds under this policy are not required to obtain treatment from the Preferred Provider Network. • Maximum coverage is two million dollars ($2,000,000) per insured, per lifetime for all covered illnesses and injuries while the policy is in force. • This policy only covers the disorders or medical necessities in the Schedule of Benefits, subject to the limitations herein, for any treatment, service and supply provided in Latin America, the Caribbean, and the United States of America. • The insurer, USA Medical Services, and/or any of their applicable related subsidiaries and affiliates will not engage in any transactions with any parties or in any countries where otherwise prohibited by the laws in the United States of America. Please contact USA Medical Services for more information about this restriction. 6
BENEFITS SCHEDULE OF BENEFITS Coverage (per Insured, per Policy Year) Maximum benefit Neurological disorders, including cerebrovascular accidents $150,000 Cardiac surgery and angioplasty $150,000 Cancer treatment, including chemotherapy, radiotherapy and $200,000 reconstructive surgery Severe trauma (multiple trauma), including rehabilitation $150,000 Chronic renal insufficiency (dialysis) $100,000 Severe burns, including reconstructive surgery $300,000 Major infectious disorder (Septicemia) $150,000 Organ transplants (per insured, per lifetime) • Heart $300,000 • Heart / Lung $300,000 • Lung $250,000 • Pancreas $250,000 • Pancreas / Kidney $300,000 • Kidney $200,000 • Liver $200,000 • Bone Marrow $250,000 Air ambulance (per Insured, per lifetime) $25,000 In Providers Network Not in Providers Network Regular room and board No limit $500 per day Intensive care room No limit $1,000 per day and board DEDUCTIBLE towards that insured’s deductible for the following policy year, as long as • All insureds under the policy have a there are no expenses incurred during deductible responsibility per policy the first nine (9) months of the policy year according to the plan selected year. If the benefit is granted to carry by the Policyholder. When applicable, over the insured's deductible to the the corresponding deductible amount following policy year, and subse- is applied per Insured, per policy year quently the insured submits claims before benefits are paid or reimbursed or requests for reimbursement for to the insured. All deductible amounts eligible expenses that occurred during paid accumulate towards the corre- the first nine (9) months of the policy sponding maximum deductible per year, the benefit will be reversed, and policy, which is equivalent to the sum the insured will be responsible for the of two individual deductibles. All following policy year's deductible. insureds under the policy contribute to meeting the maximum deduct- COINSURANCE ible amount of the policy. Once the maximum deductible amount of the • The Insured is responsible for twenty policy is met, the insurer will consider percent (20%) of approved charges for all individual deductible responsibili- the first five thousand dollars ($5,000) ties as met. after satisfaction of the applicable • Any eligible charges incurred by deductible (Except plan PL3, PL4, an insured during the last three (3) PL5, PL6). months of the policy year will apply • One (1) coinsurance liability per to that policy year’s deductible and Insured, per policy year. will also be carried over to be applied 7
BUPA PRESTIGE POLICY PROVISIONS 1. COVERED EXPENSES: For the (d) Special rates established for an effects of this policy and subject to area or country as determined all the stipulations in these Policy by the Insurer. Provisions and all the other disposi- 3. ASSISTING PHYSICIAN/SURGEON tions and conditions of the policy, it FEES: Assisting physician/surgeon is understood that covered expenses fees are covered only when an are the usual, customary and rea- assisting physician/surgeon is medi- sonable expenses described below, cally necessary for that operation incurred by an insured person while and approved in advance by USA the policy was in force, for treat- Medical Services. Assisting physi- ments, services or supplies, as a cian/surgeon fees are limited to the result of or in relation to the treat- lesser of: ment of illnesses or covered medical necessities. (a) Twenty percent (20%) of the usual, customary and reason- Covered charges are those incurred able surgeon’s fee for the actual for: surgical procedure; or a) Medical, surgical or hospital (b) Twenty percent (20%) of the services fee approved for the principal b) Outpatient services as defined surgeon for the surgical proce- in this policy dure; or c) Diagnostic tests (c) If more than one assisting physi- d) Medications, medical supplies cian/surgeon is necessary, the and surgical implants maximum coverage for all assisting physicians/surgeons 2. ANESTHESIOLOGIST FEES: Assist- together shall not exceed twenty ing physician/surgeon fees are percent (20%) of the principal covered only when an assisting phy- surgeon’s fee for the actual sician/surgeon is medically necessary surgical procedure; or for that operation and approved in advance by USA Medical Services. (d) Special rates established for an Assisting physician/surgeon fees are area or country as determined limited to the lesser of: by the Insurer. (a) Twenty percent (20%) of the 4. SURGEON’S FEES: Surgeon’s fees usual, customary and reason- are limited to the lesser of: able surgeon’s fee for the actual (a) Hundred percent (100%) of the surgical procedure; or usual, customary and reason- (b) Twenty percent (20%) of the able fee for the actual surgical fee approved for the principal procedure; or surgeon for the surgical proce- (b) Hundred percent (100%) of the dure; or fee approved for the surgeon for (c) If more than one assisting physi- the surgical procedure; or cian/surgeon is necessary, the (c) Special rates established for an maximum coverage for all area or country as determined assisting physicians/surgeons by the Insurer together shall not exceed twenty (d) When performing a surgical percent (20%) of the principal procedure, if it is determined surgeon’s fee for the actual that another procedure is surgical procedure; or needed and it must be done through the same surgical field or natural orifice, the full fee of 8
BENEFITS the main procedure will be paid any negligence resulting as stated above and 50% of the from such services, or for second procedure. delays or restrictions on 5. HOME HEALTH CARE AND OUT- flights caused by mechan- PATIENT PHYSICAL THERAPY: An ical problems, by govern- initial period of up to thirty (30) mental restrictions, or by days will be covered if approved the pilot, due to operational in advance by USA Medical Ser- conditions, or from any vices. Any extension of up to thirty negligence resulting from (30) days must also be approved in such services. advance or the claim will be denied. (b) Ground ambulance transpor- Updated evidence of medical neces- tation: The maximum amount sity and a treatment plan is required payable for this benefit is one in advance to obtain each approval. thousand dollars ($1,000) per 6. EMERGENCY DENTAL TREAT- incident. MENT: Only emergency dental 8. NEWBORN COVERAGE: To be treatment that takes place within covered under the terms of this ninety (90) days of the date of a policy a newborn must be added covered accident will be covered to the policy. The application and under this policy. the premium for the addition of a 7. EMERGENCY TRANSPORTATION: newborn must be received within Emergency transportation (by thirty one (31) days of birth. If the ground and air ambulance) is only application is received after thirty covered if related to a covered con- one (31) days of birth, the applica- dition for which treatment cannot be tion will be subject to underwriting. provided locally and transportation 9. CONGENITAL CONDITIONS: Con- by any other method would result in ditions that are a consequence loss of life or limb. Emergency trans- of a congenital disorder will only portation must be provided by a be covered up to ten (10)% of the licensed and authorized transporta- covered expenses shown in the tion company to the nearest medical Schedule of Benefits and are subject facility. The vehicle or aircraft used to all policy provisions including must be staffed by medically trained deductible and coinsurance. personnel and must be equipped to 10. ORGAN TRANSPLANTS: Cover- handle a medical emergency. age for transplantation of human (a) Air ambulance transportation: organs and tissues is provided only i. All air ambulance trans- within the Insurer’s Organ Trans- portation must be pre- plant Provider Network. There is no approved and coordinated coverage outside the Organ Trans- by USA Medical Services. plant Provider Network. Coverage is only for the medically necessary ii. The maximum amount transplant of the following human payable for this benefit is organs or tissues or a combination twenty five thousand dollars of these as explained in the Schedule ($25,000) per insured, per of Benefits: lifetime. • Heart iii. The Insured agrees to hold • Heart / Lung the Insurer, USA Medical • Lung Services, and any company • Pancreas affiliated with the Insurer • Pancreas / Kidney or USA Medical Services by • Kidney way of similar ownership or • Liver management, harmless from • Bone Marrow 9
BUPA PRESTIGE This organ transplant benefit begins maximum period of six (6) months, once the need for transplantation unless the Insurer approves an exten- has been determined by a provider, sion. In all cases, a copy of the pre- has been certified by a second surgi- scription from the attending physi- cal or medical opinion and has been cian must accompany the claim. approved by USA Medical Services, 12. SPECIAL TREATMENTS: Prosthesis, and is subject to all the terms, provi- orthotic devices, durable medical sions and exclusions of the policy. equipment, implants, radiation This benefit includes: therapy, chemotherapy and highly (a) Pre-transplant care, which specialized drugs (e.g. Interferon, includes those services directly Procrit, Avonex, Embrel, etc.) will related to evaluation of the need be covered, but must be approved for transplantation, evaluation and coordinated in advance by USA of the Insured for the transplant Medical Services. Special treatments procedure, and preparation and will be provided by the Insurer or stabilization of the Insured for reimbursed at the cost that the the transplant procedure. Insurer would have incurred if pur- chased from its providers. (b) Pre-surgical workup, including all laboratory and X-ray exams, 13. REQUIRED SECOND SURGICAL CT scans, Magnetic Resonance OPINION: If a surgeon has recom- Imaging (MRI’s), ultrasounds, mended that an Insured undergo any biopsies, scans, medications and non-emergency surgical procedure, supplies. the Insured must notify USA Medical Services at least seventy-two (72) (c) The costs of organ procurement, hours prior to the scheduled pro- transportation, and harvesting cedure. If a second surgical opinion up to a maximum of ten thou- is deemed necessary by either the sand dollars ($10,000), which is Insurer or USA Medical Services, it included as part of the maximum must be conducted by a physician organ transplant benefit. chosen and arranged by USA Medical (d) Post-transplant care including, Services. Only those second surgical but not limited to any follow-up, opinions required and coordinated by medically necessary treatment USA Medical Services are covered. In resulting from the transplant, the event the second surgical opinion and any complications that arise contradicts or does not confirm the after the transplant procedure, need for surgery, the Insurer will also whether a direct or indirect pay for a third surgical opinion from consequence of the transplant. a physician chosen by USA Medical (e) Any medication or therapeutic Services. If the second or third sur- measure used to ensure the gical opinion confirms the need for viability and permanence of the surgery, benefits for the surgery will transplanted organ. be paid according to this policy. (f) Any home health care, nursing IF THE INSURED DOES NOT OBTAIN care (e.g. wound care, infusion, A REQUIRED SECOND SURGICAL assessment, etc.), emergency OPINION, THE INSURED WILL BE transportation, medical atten- RESPONSIBLE FOR THIRTY PER- tion, clinic or office visits, trans- CENT (30%) OF ALL COVERED fusions, supplies, or medications MEDICAL AND HOSPITAL CHARGES related to the transplant. RELATED TO THE CLAIM IN ADDI- TION TO THE PLAN DEDUCT- 11. PRESCRIPTION DRUGS: Prescrip- IBLE AND COINSURANCE (IF tion drugs are only covered if first APPLICABLE). prescribed during a hospitalization or after outpatient surgery and for a 10
BENEFITS 14. OUTPATIENT SERVICES: Coverage i. The policy provides for emer- is only provided when medically gency medical treatment necessary. outside of the “Preferred 15. MAXIMUM HOSPITAL STAY: The Providers Network” in those maximum hospital stay for any spe- cases where medical treat- cific illness or injury or any related ment is required to avoid treatment is one hundred and eighty loss of life or limb. Covered (180) days during the next three charges related to an emer- hundred and sixty five (365) days gency admission to a non- after the first admission. network provider will be paid up to twenty five thou- 16. DIAGNOSIS: For a condition to be sand dollars ($25,000) with considered an illness or covered the normal plan deductible disorder, copies of laboratory tests and coinsurance if appli- results, X-Rays, or any other report cable. To have coverage or result of clinical examinations on under this provision the which the diagnosis was based, will beginning and nature of be required as part of the positive the emergency must have diagnosis by a physician. been such that it was impos- 17. WAITING PERIOD: All insureds have sible for the Insured or the a right to the benefits provided by medical provider to contact this policy once the following waiting USA Medical Services before periods have elapsed and which will treatment. start on the policy effective date or ii. There is no coverage for for the new insureds on the date they disorders or injuries not were added to the policy: related to an emergency a) During the first ninety (90) days outside the “Preferred after the effective date of the Providers Network”. policy or the addition of a new (b) Maximum benefit of the policy insured only injuries cause by will be modified as follows: accident or disease of infectious origin will be covered. Age Maximum b) Illnesses known or diagnosed benefit after the first ninety (90) days 70-75 $500,000 of coverage from the effective years old date of the policy or ninety (90) lifetime days from the addition of a new 76 years old $250,000 Insured will be covered from the and over lifetime date of the diagnosis. 19. TREATMENT AT URGENT CARE c) Covered diseases diagnosed FACILITIES OR WALK-IN CLINICS: within ninety (90) days after the Treatment at urgent care facilities or effective date of the policy will walk-in clinics in the United States of be covered after two (2) years. America are covered at a hundred d) Congenital disorders will be percent (100%) with a fifty-dollar covered after two (2) years of (US$50) co-payment. These treat- the effective date of the policy. ments are not subject to deductible. 18. BENEFITS AFTER AGE 69: (a) After age sixty nine (69) all covered illnesses and injuries must be treated by a provider within the “Preferred Providers Network” except as provided below: 11
BUPA PRESTIGE EXCLUSIONS AND LIMITATIONS This policy does not provide coverage or benefits for any of the following: 1. Cancer in-situ of the cervix. 8. Chiropractic care, homeopathic 2. Skin cancer with the exception of treatment, acupuncture or any type melanoma. of alternative medicine. 3. Treatment of any illness, injury, or any 9. Any illness or injury not caused by charges arising from any treatment, an accident, which first manifested service or supply which is: within the first ninety (90) days from the effective date of the policy. (a) Not medically necessary; or 10. Elective or cosmetic surgery or (b) For an Insured who is not under medical treatment which is primar- the care of a physician, doctor ily for beautification, unless neces- or skilled professional; or sitated by injury, deformity or illness (c) Not authorized or prescribed by which first occurs while the Insured a physician or doctor; or is covered under this policy, except reconstructive surgery secondary to (d) Custodial care. cancer or severe burns. 4. Any care or treatment, while sane or 11. Any charges in connection with pre- insane, received due to self inflicted existing conditions, except as defined illness or injury, suicide, failed suicide, and addressed in this policy. alcohol use or abuse, drug use or abuse, or the use of illegal sub- 12. Any treatment, service or supply that stances or illegal use of controlled is not scientifically or medically rec- substances. This includes any acci- ognized for the prescribed treatment dent resulting from any of the afore- or which is considered experimental mentioned criteria. and/or not approved for general use by the Food and Drug Administration 5. Routine eye and ear examinations, of the U.S.A. hearing aids, eye glasses, contact lenses, radial keratotomy and/or 13. Treatment in any governmen- other procedures to correct eye tal facility or any expense if the refraction disorders. Insured would be entitled to free care. Service or treatment for which 6. Any cardiovascular procedure not payment would not have to be made requiring surgery with the exception had no insurance coverage existed. of balloon angioplasty. 14. Any portion of any charge that is in 7. Any organ or tissue transplant not excess of the usual, customary and covered by this policy. reasonable charge for the particular service or supply for the geographi- cal area. 12
EXCLUSIONS AND LIMITATIONS 15. Treatment or service for any medical, muscles, nerves and other tissue mental or dental condition related relating to that joint. to or arising as a complication to 23. Treatment by the spouse, father, those medical, mental or dental ser- mother, brother, sister or child of vices or other conditions specifically any insured under this policy. excluded by an amendment to or not covered by this policy. 24. “Over the counter” or non-prescrip- tion drugs, prescription medications 16. Treatment for injuries resulting which are not first prescribed while from participation in any hazard- the Insured is admitted in a hos- ous activities as a professional or pital and prescription medications for compensation. which are not prescribed as part of 17. Any congenital or hereditary disor- follow-up treatment after outpatient der or illness, except as provided for surgery. under the provisions of this policy. 25. Personal or home-based artificial 18. Any dental treatment or services kidney equipment, unless authorized not related to a covered accident in writing by the Insurer. or beyond 90 days from the date 26. Treatment for injury sustained while of such accident. traveling as a pilot or crewmember 19. Treatment of injuries resulting while in a private aircraft. in service as a member of a police 27. Cost relating to the acquisition or military unit, or from participation and implantation of artificial heart, in war, riot, civil commotion, or any mono or bi-ventricular devices, other illegal activity, including resultant artificial or animal organs and all imprisonment. expenses of any cryopreservation 20. Acquired Immune Deficiency Syn- of more than twenty-four (24) hours drome (AIDS), HIV positive or AIDS duration. related illnesses, including tumors in 28. Charges related to brain syndrome, the presence of AIDS. or custodial care in cases of senility 21. An elective admission more than of brain deterioration. twenty-three (23) hours before a 29. Injury or illness caused by, or related planned surgery, unless authorized to ionized radiation, pollution or con- in writing by the Insurer. tamination, radioactivity from any 22. Treatment of the upper maxilla, the nuclear material, nuclear waste, or jaw or jaw joint disorders, including, the combustion of nuclear fuel or but not limited to, jaw anomalies, nuclear devices. malformations, temporomandibular 30. Treatment for or arising from any joint syndrome, craniomandibular epidemic and/or pandemic disease, disorders, or other conditions of and vaccinations, medicines, or pre- the jaw or jaw joint linking the jaw ventive treatment for or related to bone and the skull and complex of any epidemic and/or pandemic disease are not covered. 13
BUPA PRESTIGE ADMINISTRATION 1. AUTHORITY: No agent has the be coordinated. All claims incurred authority to change the policy or in the country of residence must be to waive any of its provisions. After made in the first instance against the issue, no change in the policy shall other policy. This policy shall only be valid unless approved in writing provide benefits when such other by an officer or the Chief Underwriter benefits payable under the other of the Insurer and such approval is policy have been exhausted. Outside endorsed by an amendment to the the country of residence, Bupa Insur- policy. ance Company will function as the 2. CHANGES OF COUNTRY OF RESI- primary Insurer and retains the right DENCE: The Insured must notify the to collect any payment from local or Insurer in writing of any change of other insurers. the Insured’s country of residence 5. ENTIRE CONTRACT/CONTROL- within thirty (30) days of its occur- LING CONTRACT: The policy, the rence. Changes of residence outside application, the Certificate of Cover- the Insured’s stated country of resi- age and any riders or amendments dence will, at the Insurer’s discretion, thereto, shall constitute the entire result in modification of coverage or contract between the parties. The cancellation of the policy. Changes of Spanish translation is provided for residence to the U.S.A. will result in the convenience of the Insured. The non-renewal of the policy. Failure to English version of this policy will notify the Insurer of any change of the prevail and is the controlling con- Insured’s country of residence may tract in the event of any question or result in cancellation of the policy or dispute regarding this policy. modification of coverage on the next 6. PAYMENT OF CLAIMS: It is the anniversary date, at the Insurer’s dis- Insurer’s policy to make payments cretion. THE INSURED’S COUNTRY directly to physicians and hospitals OF RESIDENCE CANNOT BE THE worldwide. When this is not possible, UNITED STATES OF AMERICA. the Insurer will reimburse the Policy- 3. COMMENCEMENT OF INSURANCE: holder the contractual rate given to Subject to the provisions of this the Insurer by the provider involved policy, benefits begin on the Effec- and/or in accordance with the usual, tive Date of the policy and not on customary, and reasonable fees for the date of application for insurance. that geographical area, whichever 4. OTHER INSURANCE COVERAGE: is less. Any charges or portions of When another policy is in exis- charges in excess of these amounts tence which provides benefits also are the responsibility of the Insured. covered by this policy, benefits will If a Policyholder is not living, the 14
ADMINISTRATION Insurer will pay any unpaid benefits rates, deductibles or benefits, gen- to the estate of the deceased Poli- erally and specifically, if the Insured cyholder. USA Medical Services must changes country of residence, receive the complete medical and regardless of how many years the non-medical information they require policy has been in force. in order to determine compensability If an Insured resides in the U.S.A. on before: 1) Approve a direct payment; a continuous basis for more than or 2) Reimburse the policyholder. one hundred and eighty (180) days The insurer, USA Medical Services, during any three hundred and sixty and/or any of their applicable related five (365) day period regardless of subsidiaries and affiliates will not the type of visa issued to the Insured engage in any transactions with any for that purpose, then coverage for parties or in any countries where oth- any condition will be limited to the erwise prohibited by the laws in the Insurer’s Preferred Provider Network United States of America. Please con- until the policy’s next renewal date at tact USA Medical Services for more which time the policy will automati- information about this restriction. cally terminate. 7. CURRENCY: All currency values Submission of a fraudulent claim is stated in this policy are in U.S. dollars. also grounds for rescission or cancel- 8. PHYSICAL EXAMINATIONS: The lation of the policy. Insurer, at its own expense, shall have The Insurer retains the right to can- the right and opportunity to examine cel, non-renew or modify a policy any Insured whose illness or injury on a “class” basis as defined in this is the basis of a claim, when and as policy. often as considered necessary by No individual Insured shall be inde- the Insurer during the pendency of pendently penalized by cancellation the claim. In the case of death, the or modification of the policy due Insurer has the right to request an solely to a poor claim record. autopsy at a facility of its choice. 11. POLICY ISSUANCE: This policy 9. DUTY TO COOPERATE: The Insured cannot be issued or delivered in the shall make available to the Insurer U.S.A., except as may be specifically all medical reports and records and, permitted under the laws of the State when requested by the Insurer, shall of Florida. The policy is deemed sign all authorization forms neces- issued or delivered upon receipt of sary for the Insurer to obtain such the policy by the Policyholder in his/ medical reports and records. Failure her country of residence. to cooperate with the Insurer or failure to authorize the release of 12. POLICY MODE: All policies are all medical records requested by deemed annual policies. Premiums the Insurer may cause a claim to be are to be paid annually, unless the denied. Insurer authorizes other modes of payment. 10. POLICY CANCELLATION OR NON- RENEWAL: The Insurer retains the 13. PREMIUM PAYMENT: Payment of the right to cancel, modify or rescind the premium on time is the responsibility policy if statements on the applica- of the Policyholder. The premium is tion are found to be misrepresenta- due on the renewal date of the policy tions, incomplete or that fraud has or other due dates if authorized by been committed, leading the Insurer the Insurer. Premium notices are pro- to approve an application when, with vided as a courtesy and the Insurer the correct or complete informa- provides no guarantee of delivering tion, the Insurer would have issued premium notices. If a Policyholder a policy with restricted coverage or has not received a premium notice declined to provide insurance. thirty (30) days prior to the due date and the Policyholder does not know The Insurer retains the right to can- the amount of the premium payment, cel or modify a policy in terms of the Policyholder should contact 15
BUPA PRESTIGE his/her agent or the Insurer. are non-refundable. The unearned Payment may also be made online portion of the premium is based on (www.bupasalud.com). the number of days corresponding 14. PREMIUM RATE CHANGES: The to the payment mode, minus the Insurer retains the right to change number of days the policy was in the premium at the time of each force. renewal date. This right will be exer- 17. GRACE PERIOD: If premium is not cised on a “class” basis only upon received by the due date, the Insurer the renewal date of each respective will allow a grace period of thirty policy. (30) days from the due date for the 15. PROOF OF CLAIM: Written proof of premium to be paid. If the premium loss consisting of ORIGINAL item- is not received by the Insurer prior ized bills, medical records and claim to the end of the grace period, this form properly completed and signed policy and all of its benefits will be must be furnished to USA Medical deemed terminated as of the original Services at 17901 Old Cutler Road, due date of the premium. Benefits Suite 400, Palmetto Bay, Florida are not provided under the policy 33157, within one hundred and during the grace period. eighty (180) days after the treat- 18. REINSTATEMENT: If the policy was ment or service date. Failure to not renewed within the Grace Period, do so will result in the claim being it can be reinstated in the following denied. A completed claim form is 60 (sixty) days after the grace period required for all claims submitted per ends if the insured provides new evi- incident. Claim forms are furnished dence of insurability consisting of a with the policy or may be obtained new application and any other infor- by contacting your agent or USA mation or document required by the Medical Services at the address Insurer. All policies reinstated after shown herein or through our website the thirty (30) day grace period are (w w w. b u p a s a l u d . co m). Bills deemed new policies with no antiq- received in currencies other than U.S. uity or credit being afforded to the dollars will be processed in accor- Insured. All medical conditions exist- dance with the official exchange rate, ing prior to the date of reinstatement as determined by the Insurer, on the of the policy shall be deemed and date of service. Additionally, the treated as pre-existing conditions insurer reserves the right to issue under this policy. No reinstatement the payment or reimbursement in will be authorized ninety (90) days the currency in which the service after the date of termination of the or treatment was invoiced. After policy. their nineteenth (19th) birthday 19. CLAIMS APPEALS: In the event dependent insureds must provide of any disagreement between the a certificate or affidavit from the Insured and the Insurer regarding college or university as evidence this Insurance Policy and/or its pro- that they were full-time students visions, the Insured, before com- at the time the policy was issued or mencing any arbitration or legal renewed, AND written statement proceedings, shall request a review signed by the Policyholder that the of the matter by the “Bupa Insur- dependent’s marital status is single. ance Company Appeals Commit- 16. REFUNDS: If a Policyholder or the tee”. In order to begin such a review, Insurer cancels the policy after it has the Insured must submit a written been issued, reinstated or renewed, request to the Appeals Committee. the Insurer will refund the unearned This request shall include copies of portion of the premium, less admin- all relevant information sought to be istrative charges and policy fees, to a considered, as well as an explanation maximum of sixty-five percent (65%) of what decision should be reviewed of the premium. The policy fee, USA and why. Said appeals shall be sent to Medical Services fee and thirty-five the attention of the Bupa Insurance percent (35%) of the base premium Company Appeals Coordinator, c/o 16
ADMINISTRATION USA Medical Services. Upon the sub- each party will pay their own attor- mission of a request for review, the neys’ fees and costs, including those Appeals Committee will determine incurred in arbitration. whether any further information and/ 21. SUBROGATION AND INDEMNITY: or documentation is needed and act The Insurer has a right of subrogation to timely obtain such. Within thirty or reimbursement from an Insured (30) days thereafter, the Appeals to whom it has paid any claims to Committee will notify the Insured or on behalf of, if such Insured has of its decision and the underlying recovered all or part of such pay- rationale. ments from a third party. Further- 20. ARBITRATION, LEGAL ACTIONS, more, the Insurer has the right to AND JURY WAIVER: Any disagree- proceed at its own expense in the ment that may persist upon comple- name of the Insured, against third tion of the claims appeal as deter- parties who may be responsible for mined herein, must first be submitted causing a claim under this policy or to arbitration. In such cases, the who may be responsible for providing Insured and the Insurer will submit indemnity of benefits for any claim their difference to three (3) arbiters: under this policy. Each party selecting an arbiter, and 22. TERMINATION OF COVERAGE the third arbiter to be selected by UPON TERMINATION OF POLICY: In the arbiters named by the parties the event a policy terminates for any herein. In the event of disagreement reason, coverage ceases on the effec- between the arbiters, the decision tive date of the termination and the will rest with the majority. Either the Insurer will only be responsible for Insured or the Insurer may initiate treatment covered under the terms arbitration by written notice to the of the policy that took place before other party demanding arbitration the effective date of termination of and naming its arbiter. The other the policy. There is no coverage for party shall have twenty (20) days any treatment that occurs after the after receipt of said notice within effective date of the termination, which to designate its arbiter. The regardless of when the condition first two (2) arbiters named by the parties, occurred or how much additional within ten (10) days thereafter, shall treatment may be required. choose the third arbiter and the arbi- tration shall be held at the place here- 23. CHANGE OF PLAN OR DEDUCTIBLE: inafter set forth ten (10) days after When the policyholder request to the appointment of the third arbiter. change a product or plan, the follow- If the other party does not name its ing conditions apply: arbiter within twenty (20) days, the (a) The benefits earned by seniority complaining party may designate the of the insured will not be second arbiter and the other party affected as long as the new shall not be aggrieved thereby. Arbi- product or plan contemplates tration shall take place in Miami-Dade them. If the previous product County, Florida, U.S.A. or if approved or plan did not include a benefit by the Insurer, in the Policyholder’s included in the new product or country of residence. The expenses of plan, the specific waiting period the arbitration shall be shared equally between the parties. established in the Benefits Table of the Policy Cover must be met. The Insured confers exclusive juris- diction in Miami-Dade County, Flor- (b) During the first ninety (90) days ida for determination of any rights from the effective date of the under this policy. The Insurer and any change, benefits payable for Insured covered by this policy hereby any illness or injury not caused expressly agree to trial by judge in by accident or disease of infec- any legal action arising directly or tious origin, will be limited to indirectly from this policy. The Insurer the lesser of benefits provided and the Insured further agree that by the new plan or the prior plan 17
BUPA PRESTIGE ADMINISTRATION (c) Benefits related to maternity, already had claims paid under maternity complications and the coverage of the previous coverage of the newborn that product or plan, will be reduced occur during the ten (10) months in the proportion of the expense following the effective date of already paid. When the total the change, will be limited to the benefit in the new product or lesser of the benefit provided by plan is less than the amount either the new plan or prior plan. already paid under the benefit (d) Benefits with insured sums per in the previous product or lifetime that occur during the plan, the benefit is considered six (6) months following the exhausted and coverage under effective date of the change, the new product or plan will no will be limited to the lesser of longer apply. the benefit provided by either (f) Nevertheless, the insurer reserve the new plan or prior plan. the right to to carry out standard (e) The benefits with insured underwriting procedures. amounts per lifetime that have 18
BUPA PRESTIGE DEFINITIONS DEFINITIONS 1. ACCIDENT: An unfortunate incident used by the Insurer to determine that occurs unexpectedly and sud- acceptance or denial of the risk. denly, provoked by an external cause, Application includes any medical always without the insured's inten- history, questionnaire, and other tion, which causes injury or bodily documents provided to or requested trauma and requires immediate by the Insurer prior to the issuance ambulatory medical attention and/ of the policy. or patient's hospital admission. The 8. ASSISTING PHYSICIAN/SURGEON medical information related to the FEES: Charges made by a physician accident will be evaluated by the or physicians who assist the princi- insurer, and the compensability will pal surgeon in the performance of a be determined under the general surgical procedure. policy's provisions. 9. CALENDAR YEAR: January 1st 2. AIR AMBULANCE TRANSPORTA- through December 31st of any given TION: Emergency air transportation year. from the hospital where the Insured is admitted to the nearest suitable 10. CERTIFICATE OF COVERAGE: Doc- hospital where treatment can be ument of the policy that specifies the provided. commencement, conditions, extent and any limitations of the coverage, 3. AMENDMENT: A document added and lists each covered person. by the Insurer to the policy that clari- fies, explains or modifies the policy. 11. CLASS: The Insureds of all policies of the same type, including but not 4. ANESTHESIOLOGIST FEES: Charges limited to benefits, deductibles, age made by an anesthesiologist for the group, country, plan, year groups or administration of anesthesia during a combination of any of these. the performance of a surgical pro- cedure or for medically necessary 12. COINSURANCE: The portion of the services for pain control. covered medical bills an Insured must pay in addition to the deductible. 5. ANNIVERSARY DATE: Annual occurrence of the effective date of 13. CONGENITAL AND HEREDITARY the policy. DISORDERS OR ILLNESSES: Any disorder or illness existing before 6. APPLICANT: The individual who exe- birth, regardless of its cause, whether cuted the application for coverage. or not manifested or diagnosed at 7. APPLICATION: Written statements birth, after birth or years later. on a form by an Applicant about 14. CONTINUITY OF COVERAGE (NO themselves and/or their dependents, LOSS-NON-GAIN): Continuity 19
BUPA PRESTIGE DEFINITIONS of coverage ensures that there is 18. DIAGNOSTIC MEDICAL CENTER: no coverage period when chang- Medical facility licensed to perform ing from one product or plan to comprehensive medical physical another within the same company examinations. or for transfers between Bupa group 19. DUE DATE: The date on which the companies. However, changes and premium is due and payable. transfers are subject to a non-loss- no-profit provision, whereby the 20. EFFECTIVE DATE: The date on least of the benefits payable between which coverage under this policy the products or plans involved in begins and which is stated in the the exchange or transfer are applied Certificate of Coverage. This date will during a given period in advance. The only be effective after delivery of the benefits earned by seniority of the insurance policy to the Policyholder insured will not be affected as long and the expiration of the Ten (10) Day as the new product or plan contem- Right to Examine the Policy. plates them. If the previous product 21. EMERGENCY: A medical condition or plan did not contemplate a benefit manifesting itself by acute signs or included in the new product or plan, symptoms which could reasonably the specific waiting period of that result in placing the Insured’s life benefit established in the Benefits or physical integrity in immediate Table must be met. Granting continu- danger, if medical attention is not ity of coverage does not mean that provided within twenty-four (24) they do not apply the corresponding hours. risk assessment procedures. 22. EMERGENCY DENTAL TREAT- 15. COUNTRY OF RESIDENCE: The MENT: Treatment necessary to country: restore or replace sound natural (a) Where the Insured resides the teeth, damaged or lost in a covered majority of any calendar or accident. policy year; or 23. EMERGENCY TREATMENT: Medi- (b) Where the Insured has resided cally necessary treatment due to an more than one hundred and emergency. eighty (180) continuous days 24. EPIDEMIC: The occurrence of more during any three hundred and cases than expected of a disease sixty five (365) day period while or other health condition in a given the policy is in force. area or among a specific group of 16. CUSTODIAL CARE: Assistance with persons during a particular period, the activities of daily living that can and declared as such by the World be provided by non-medical/nursing Health Organization (WHO), or the trained personnel (bathing, dressing, Pan American Health Organization grooming, feeding, toileting, etc.). (PAHO) in Latin America, or the United States Centers for Disease 17. DEDUCTIBLE: The individual deduct- Control and Prevention (CDC), or a ible is the amount of covered charges local government or equivalent body that must be paid by each insured (i.e. local ministry of health) where each policy year before policy ben- the epidemic is developing. Usually, efits are payable, except when oth- the cases are presumed to have a erwise stated. The family deducible common cause or to be related to is the maximum deductible amount one another in some way. per policy for covered charges equiv- alent to the sum of two individual 25. GRACE PERIOD: The period of time deductibles per policy year Charges of thirty (30) days after the policy incurred in the country of residence due date during which the Insurer are subject to an in-country deduct- will allow the policy to be renewed. ible. Charges incurred outside of the 26. GROUND AMBULANCE TRANSPOR- country of residence are subject to TATION: Emergency transportation an out-of-country deductible. to a hospital by ground ambulance. 20
BUPA PRESTIGE DEFINITIONS 27. HAZARDOUS ACTIVITIES: Any 32. INJURY: Damage inflicted to the activity that exposes the partici- body by an external cause. pant to any foreseeable danger or 33. INSURED: An individual for whom risk. Examples of hazardous activi- an application has been completed, ties include but are not limited to: the premium paid, and for whom Aviation sports, rafting or canoeing coverage has been approved by the involving white water rapids in excess Insurer and commenced. The term of grade 5, tests of velocity, scuba “Insured” includes the Policyholder diving at a depth of more than 30 and all dependents covered under meters, bungee jumping, participa- this policy. tion in any extreme sport or partici- pation in any sport for compensation 34. LABORATORY AND X-RAY SER- or as a professional. VICES: Medically necessary X-ray services and laboratory testing 28. HOME HEALTH CARE: Care of the used to diagnose or treat medical Insured in the Insured’s home, which conditions. is prescribed and certified in writing by the Insured’s attending physician, 35. MEDICALLY NECESSARY: A treat- as required for the proper treatment ment, service or medical supply of the illness or injury, and used in which is determined by USA Medical place of inpatient treatment in a hos- Services to be necessary and appro- pital. Home Health Care includes the priate for the diagnosis and/or treat- services of a skilled licensed profes- ment of an illness or injury. A treat- sional (nurse, therapist, etc.) outside ment, service or supply will not be of the hospital and does not include considered medically necessary if: Custodial Care. (a) It is provided only as a conve- 29. HOSPITAL: Any institution which is nience to the Insured, the legally licensed as a medical or sur- Insured’s family, or the provider gical facility in the country in which (e.g. private nurse, standard it is located, which is a) primarily private room upgrade to junior engaged in providing diagnostic and suite or suite, etc.); or therapeutic facilities for clinical and (b) It is not appropriate for the surgical diagnosis, treatment and Insured’s diagnosis or treatment; care of injured and sick persons by or or under the supervision of a staff (c) It exceeds the level of care which of physicians; and b) not a place of is needed to provide adequate rest, a place for the aged or nursing and appropriate diagnosis or or convalescent home or institution treatment; or or a long term care facility. (d) Falls outside the standard of 30. HOSPITAL SERVICES: Hospital practice, as established by staff nurses, scrub nurses, standard Professional Boards by discipline private or semi-private room and (MD, Physical Therapy, Nursing). board and other medically neces- 36. NEWBORN: An infant from the sary treatments or services ordered moment of birth through the first by a physician for the Insured who thirty-one (31) days of life. is admitted to a hospital. Private nurse and standard private room 37. NURSE: An individual legally licensed upgrade to junior suite or suite are to provide nursing care. not included in Hospital Services. 38. ORGAN TRANSPLANT PROVIDER 31. ILLNESS: An abnormal condition NETWORK: A group of hospitals and of the body, manifested by signs, physicians contracted on behalf of symptoms and/or abnormal findings the Insurer for the purpose of pro- in medical exams, which makes this viding organ transplant benefits to condition different than the normal the Insured. The list of hospitals and state of the body. physicians in the Organ Transplant 21
BUPA PRESTIGE DEFINITIONS Provider Network is available from 45. PREFERRED PROVIDER NETWORK: USA Medical Services and may A group of hospitals and physicians change at any time without prior approved and contracted to treat notice. Insureds on behalf of the Insurer. The 39. OUTPATIENT SERVICES: Medical list of hospitals and physicians in treatments or services provided the Preferred Provider Network is or ordered by a physician for the available from USA Medical Services Insured when the Insured is not and may change at any time without admitted at a Hospital. Outpatient prior notice. services may include services per- 46. PRESCRIPTION MEDICATIONS: formed in a hospital or emergency Medications whose sale and use are room. legally restricted to the order of a 40.PANDEMIC: An epidemic occurring physician. over a widespread area (multiple 47. PRIVATE AIRCRAFT: Any aircraft in countries or continents) and usually a flight that is not regularly sched- affecting a substantial proportion of uled or chartered by a commercial the population. airline. 41. PHYSICIAN OR DOCTOR: A person 48. RENEWAL DATE: The first day of who is legally licensed to practice the next policy year. The renewal medicine in the country where treat- date occurs only on the anniversary ment is provided and while acting date of the policy. within the scope of their practice. 49. SECOND SURGICAL OPINION: The “Physician” or “Doctor” shall also medical opinion of a physician other include a person legally licensed to than the current attending physi- practice as a dentist. cian (approved and required by USA 42. POLICYHOLDER: The named appli- Medical Services). cant on the application for health 50. USUAL, CUSTOMARY AND REA- insurance. This individual is the SONABLE: The usual, customary person entitled to receive reimburse- and reasonable charges for provided ment for covered medical expenses medical services in a geographical and the return of any unearned area, regardless of whether direct premium. payment or reimbursement was 43. POLICY YEAR: The period of twelve used. (12) consecutive months beginning 51. WELL BABY CARE: Routine medical on the effective date of the policy care provided to a healthy newborn. and any subsequent twelve month period thereafter. 52. TREATMENT: Medical or surgical care of a patient. 44. PRE-EXISTING CONDITION: A condition: 53. TRANSLUMINAL PERCUTANEOUS ANGIOPLASTY: The dilation of a (a) Which was diagnosed by a physi- blood vessel by inserting a catheter cian prior to the effective date of through the skin to the area of nar- the policy or its reinstatement; rowing, where a balloon is inflated to or flatten the plaques against the wall (b) For which medical advice or of the artery. treatment was recommended 54. EXPERIMENTAL OR INVESTIGA- by or received from a physician TIVE: A medical or surgical proce- prior to the effective date of the dure, equipment or medication that: policy or its reinstatement; or (a) Has not been approved for the (c) For which any symptom and/or treatment of an illness or lesion sign, if presented to a physician by official authorities. prior to the effective date of the policy would have resulted in the (b) It is under investigation and its diagnosis of an illness or medical use limited to controlled clinical condition. investigations. 22
BUPA PRESTIGE DEFINITIONS 55. CANCER: Illness manifested by and relevant changes in the electro- the presence of a malignant tumor, cardiogram (EKG), and an increase in characterized by growth and prolif- the levels of cardiac enzymes. eration of malignant cells, capable 63. NEUROLOGIC DISEASES: Diseases of cell transfers and invasion of during which the Central Nervous other organs not directly related. System and/or the Peripheral The capacity to make metastasis Nervous System are affected by a is a characteristic of all malignant pathological process with origin tumors. and location within the structures of 56. CHEMOTHERAPY: Use of chemical Central Nervous System and/or the agents prescribed by a physician for Peripheral Nervous System. It will not the treatment and control of cancer. be considered a neurological disease 57. RADIOTHERAPY: Treatment of ill- to the effects of this insurance any nesses by way of radiations for the disease or disorder which affects in purpose of stopping the proliferation a secondary way the Central Nervous of malignant cells. System or the Peripheral Nervous System or which was caused by con- 58. SEVERE TRAUMA (MULTIPLE ditions or factors not related to the TRAUMA): A severe trauma of nervous system. several organs and tissues of the human body as a consequence of 64. CEREBROVASCULAR ACCIDENT: an external physical action for which Disorder consisting in the abrupt and the patient suffers temporal or per- violent suspension of the fundamen- manent incapacity or even death. tal brain functions, either by ischemia or hemorrhage. 59. RENAL INSUFFICIENCY: Terminal stage of a chronic bilateral kidney 65. NEUROSURGERY: Any surgical pro- disease which means the total and cedure of the Central or Peripheral irreversible loss of the renal func- Nervous Systems, which includes tion. A regular renal dialysis or a the brain, the spinal cord, peripheral kidney transplant will then become nerves and the blood vessels of the necessary. brain and the spinal medulla. 60. SEVERE BURNS: Injury of tissues 66. CARDIOVASCULAR SURGERY: caused by the action of physical or Surgery of two or more coronary chemical agents. This policy will only arteries with the purpose of correct- consider severe burns those classi- ing a narrowing or obstruction by fied as Third (III) Degree Burns. means of revascularization (by-pass), performed after symptoms of angina 61. SEVERE INFECTIOUS DISORDER or myocardial infarction. (SEPTICEMIA): A disorder cause by the proliferation of bacteria and the 67. DONOR: Person dead or alive from presence of its toxins in the blood whom one or more of the organs or that manifests itself with at least four tissues of his body has been removed of the following conditions: Positive with the purpose of transplant- blood culture, rectal temperature ing to the body of another person over 38.50 degrees, anemia, leu- (receptor). kocytosis (>12,000) or Leucopoe- 68. RECEPTOR: The person who has nia (
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