Membership Guide - Bupasalud

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Membership Guide - Bupasalud
Membership Guide

B U PA
PRESTIGE
BUPA PRESTIGE

                2
DEFINITIONS

INDEX
AGREEMENT ................................................ 2
BENEFITS ...................................................... 6
 Schedule of benefits ............................... 7
 Policy provisions ...................................... 8
EXCLUSIONS AND LIMITATIONS ...... 12
ADMINISTRATION .................................... 14
DEFINITIONS .............................................. 18
SPANISH VERSION.................................... 25

          3
BUPA PRESTIGE

  AGREEMENT

BUPA INSURANCE COMPANY (herein-              ELIGIBILITY: This policy can only be
after referred to as the “Insurer”) agrees   issued to residents of Latin America or
to pay you (hereinafter referred to as       the Caribbean who are a minimum of
the “Policyholder”) the benefits pro-        eighteen (18) years of age (except for eli-
vided by this policy for any treatment,      gible dependents) through a maximum
service or medical supply provided in        of seventy-three (73) years of age. There
Latin America, the Caribbean and the         is no maximum age for coverage under
United States of America. All benefits       the same terms and conditions of this
are subject to the terms and conditions      policy for those Insureds renewing a
of this policy.                              policy.
TEN (10) DAY RIGHT TO EXAMINE THE            Eligible dependents include the
POLICY: This policy may be returned          Policyholder’s spouse or concubine,
within ten (10) days of receipt for a        natural born children, legally adopted
refund of all premiums paid, less an         children, stepchildren, or children
administrative fee of seventy-five dollars   to whom the Policyholder has been
($75). The policy may be returned to the     appointed legal guardian by a court of
Insurer or to the Policyholder’s agent. If   competent jurisdiction, who have been
returned, the policy is void as though no    identified on the application and for
policy had been issued.                      whom coverage is provided for under
IMPORTANT NOTICE ABOUT THE                   the policy.
APPLICATION: This policy is issued           Dependent coverage is available for
based on the application and payment         the Policyholder’s dependent children
of the premium. If any information           up to their nineteenth (19th) birthday,
shown on the application is incorrect or     if single, or up to their twenty-fourth
incomplete, or any information has been      (24th) birthday, if single and full-time
omitted, the policy may be rescinded,        (minimum twelve (12) credits per
cancelled, or coverage may be modified,      semester) students of an accredited
at the sole discretion of the Insurer.       college or university at the time that the

                                       2
AGREEMENT

policy is issued and renewed. Coverage        Dependents who were covered under
for such dependents continues through         a prior policy with the Insurer and, who
the next anniversary date of the policy       are otherwise eligible for coverage
following the attainment of nineteen (19)     under their own separate policy, will be
years of age, if single, or twenty-four       approved without underwriting for the
(24) years of age if single and a full-time   same or higher deductible plan and with
student.                                      the same conditions and restrictions in
If a dependent child marries, discon-         existence under the prior policy which
tinues being a full-time student after        afforded them coverage with the Insurer.
the nineteenth (19th) birthday, moves         The application of the former dependent
to another country, or if a dependent         must be received before the end of the
spouse ceases to be married to the            grace period of the policy which previ-
Policyholder by reason of divorce or          ously afforded the dependent coverage.
annulment, coverage for such dependent
will terminate on the next anniversary
date of the policy.

                                               3
BUPA PRESTIGE

COMMENCEMENT AND ENDING OF COVERAGE
Coverage begins at 00:01 hours Eastern Standard Time (U.S.A.) on the policy’s
effective date and terminates at 24:00 hours Eastern Standard Time (U.S.A.):
(a) On the expiration date of the policy;   (d) Upon written request from the Poli-
    or                                          cyholder to terminate a dependent’s
(b) Upon non-payment of the premium;            coverage; or
    or                                      (e) Upon written notification from the
(c) Upon written request from the Poli-         Insurer, as allowed by the conditions
    cyholder to terminate the Policy-           of this policy.
    holder’s coverage; or

REQUIREMENT TO NOTIFY THE INSURER
The Insured must contact Bupa Insurance Company’s Claims Administrator, USA
Medical Services, at least seventy-two (72) hours in advance of receiving any
medical care. Emergency treatment must be notified within forty-eight (48) hours
of commencement of such treatment.
If the Insured fails to contact USA Medical Services as stated herein, the Insured
will be responsible for thirty percent (30%) of all covered medical and hospital
charges related to the claim, in addition to the plan’s deductible and coinsurance
(if applicable).
USA Medical Services can be contacted 24 hours a day, 365 days a year at the
following telephone numbers:
In the U.S.A.:                                                     (305) 275-1500
Free of charge from the U.S.A.:                                    1-800-726-1203
Fax:                                                                (305) 275-1518
Visit My Bupa in our display options:               www.bupasalud.com/MyBupa
Outside the USA:                                            Phone number can be
                                                       located on your ID card, or
                                                          at www.bupasalud.com

                                      4
YOUR HEALTHCARE PARTNER

ONLINE TO MAKE YOUR LIFE EASIER!
Log in to www.bupasalud.com, search for "My Bupa" in our display options and
follow the registration steps with your email to manage your policy from the
comfort of your home or office. Enjoy our online services:
  •   Access to your policy documents and ID cards
  •   Payments
  •   Changes request
  •   Claim request and update information
  •   Pre-authorization services request
  •   Costumer Service
  •   Virtual Care (Telemedicine)

You are responsible for checking all documents and correspondence online.

                                           5
BUPA PRESTIGE

    BENEFITS
    •

•   Insurance for high risk disorders.
•   See applicable sections of the policy for details, limitations, and restrictions.
•   Unless otherwise stated herein, insureds under this policy are not required to
    obtain treatment from the Preferred Provider Network.
•   Maximum coverage is two million dollars ($2,000,000) per insured, per lifetime
    for all covered illnesses and injuries while the policy is in force.
•   This policy only covers the disorders or medical necessities in the Schedule of
    Benefits, subject to the limitations herein, for any treatment, service and supply
    provided in Latin America, the Caribbean, and the United States of America.
•   The insurer, USA Medical Services, and/or any of their applicable related
    subsidiaries and affiliates will not engage in any transactions with any parties
    or in any countries where otherwise prohibited by the laws in the United States
    of America. Please contact USA Medical Services for more information about
    this restriction.

                                         6
BENEFITS

SCHEDULE OF BENEFITS
 Coverage (per Insured, per Policy Year)                               Maximum benefit
 Neurological disorders, including cerebrovascular accidents                   $150,000
 Cardiac surgery and angioplasty                                               $150,000
 Cancer treatment, including chemotherapy, radiotherapy and
                                                                               $200,000
 reconstructive surgery
 Severe trauma (multiple trauma), including rehabilitation                     $150,000
 Chronic renal insufficiency (dialysis)                                        $100,000
 Severe burns, including reconstructive surgery                                $300,000
 Major infectious disorder (Septicemia)                                        $150,000
 Organ transplants (per insured, per lifetime)
 • Heart                                                                       $300,000
 • Heart / Lung                                                                $300,000
 • Lung                                                                        $250,000
 • Pancreas                                                                    $250,000
 • Pancreas / Kidney                                                           $300,000
 • Kidney                                                                      $200,000
 • Liver                                                                       $200,000
 • Bone Marrow                                                                 $250,000
 Air ambulance (per Insured, per lifetime)                                      $25,000

                                   In Providers Network       Not in Providers Network
 Regular room and board                   No limit                   $500 per day
 Intensive care room
                                          No limit                  $1,000 per day
 and board

DEDUCTIBLE                                         towards that insured’s deductible for
                                                   the following policy year, as long as
• All insureds under     the policy have a         there are no expenses incurred during
    deductible responsibility per policy           the first nine (9) months of the policy
    year according to the plan selected            year. If the benefit is granted to carry
    by the Policyholder. When applicable,          over the insured's deductible to the
    the corresponding deductible amount            following policy year, and subse-
    is applied per Insured, per policy year        quently the insured submits claims
    before benefits are paid or reimbursed         or requests for reimbursement for
    to the insured. All deductible amounts         eligible expenses that occurred during
    paid accumulate towards the corre-             the first nine (9) months of the policy
    sponding maximum deductible per                year, the benefit will be reversed, and
    policy, which is equivalent to the sum         the insured will be responsible for the
    of two individual deductibles. All             following policy year's deductible.
    insureds under the policy contribute
    to meeting the maximum deduct-             COINSURANCE
    ible amount of the policy. Once the
    maximum deductible amount of the           • The Insured is responsible for twenty
    policy is met, the insurer will consider       percent (20%) of approved charges for
    all individual deductible responsibili-        the first five thousand dollars ($5,000)
    ties as met.                                   after satisfaction of the applicable
•   Any eligible charges incurred by               deductible (Except plan PL3, PL4,
    an insured during the last three (3)           PL5, PL6).
    months of the policy year will apply       •   One (1) coinsurance liability per
    to that policy year’s deductible and           Insured, per policy year.
    will also be carried over to be applied

                                                   7
BUPA PRESTIGE

POLICY PROVISIONS
1. COVERED EXPENSES: For the                   (d) Special rates established for an
   effects of this policy and subject to           area or country as determined
   all the stipulations in these Policy            by the Insurer.
   Provisions and all the other disposi-    3. ASSISTING PHYSICIAN/SURGEON
   tions and conditions of the policy, it      FEES: Assisting physician/surgeon
   is understood that covered expenses         fees are covered only when an
   are the usual, customary and rea-           assisting physician/surgeon is medi-
   sonable expenses described below,           cally necessary for that operation
   incurred by an insured person while         and approved in advance by USA
   the policy was in force, for treat-         Medical Services. Assisting physi-
   ments, services or supplies, as a           cian/surgeon fees are limited to the
   result of or in relation to the treat-      lesser of:
   ment of illnesses or covered medical
   necessities.                                (a) Twenty percent (20%) of the
                                                   usual, customary and reason-
   Covered charges are those incurred              able surgeon’s fee for the actual
   for:                                            surgical procedure; or
   a) Medical, surgical or hospital            (b) Twenty percent (20%) of the
      services                                     fee approved for the principal
   b) Outpatient services as defined               surgeon for the surgical proce-
      in this policy                               dure; or
   c)   Diagnostic tests                       (c) If more than one assisting physi-
   d) Medications, medical supplies                cian/surgeon is necessary, the
      and surgical implants                        maximum coverage for all
                                                   assisting physicians/surgeons
2. ANESTHESIOLOGIST FEES: Assist-                  together shall not exceed twenty
   ing physician/surgeon fees are                  percent (20%) of the principal
   covered only when an assisting phy-             surgeon’s fee for the actual
   sician/surgeon is medically necessary           surgical procedure; or
   for that operation and approved in
   advance by USA Medical Services.            (d) Special rates established for an
   Assisting physician/surgeon fees are            area or country as determined
   limited to the lesser of:                       by the Insurer.
   (a) Twenty percent (20%) of the          4. SURGEON’S FEES: Surgeon’s fees
       usual, customary and reason-            are limited to the lesser of:
       able surgeon’s fee for the actual       (a) Hundred percent (100%) of the
       surgical procedure; or                      usual, customary and reason-
   (b) Twenty percent (20%) of the                 able fee for the actual surgical
       fee approved for the principal              procedure; or
       surgeon for the surgical proce-         (b) Hundred percent (100%) of the
       dure; or                                    fee approved for the surgeon for
   (c) If more than one assisting physi-           the surgical procedure; or
       cian/surgeon is necessary, the          (c) Special rates established for an
       maximum coverage for all                    area or country as determined
       assisting physicians/surgeons               by the Insurer
       together shall not exceed twenty        (d) When performing a surgical
       percent (20%) of the principal              procedure, if it is determined
       surgeon’s fee for the actual                that another procedure is
       surgical procedure; or                      needed and it must be done
                                                   through the same surgical field
                                                   or natural orifice, the full fee of

                                      8
BENEFITS

        the main procedure will be paid                  any negligence resulting
        as stated above and 50% of the                   from such services, or for
        second procedure.                                delays or restrictions on
5. HOME HEALTH CARE AND OUT-                             flights caused by mechan-
   PATIENT PHYSICAL THERAPY: An                          ical problems, by govern-
   initial period of up to thirty (30)                   mental restrictions, or by
   days will be covered if approved                      the pilot, due to operational
   in advance by USA Medical Ser-                        conditions, or from any
   vices. Any extension of up to thirty                  negligence resulting from
   (30) days must also be approved in                    such services.
   advance or the claim will be denied.         (b) Ground ambulance transpor-
   Updated evidence of medical neces-               tation: The maximum amount
   sity and a treatment plan is required            payable for this benefit is one
   in advance to obtain each approval.              thousand dollars ($1,000) per
6. EMERGENCY DENTAL TREAT-                          incident.
   MENT: Only emergency dental              8. NEWBORN COVERAGE: To be
   treatment that takes place within           covered under the terms of this
   ninety (90) days of the date of a           policy a newborn must be added
   covered accident will be covered            to the policy. The application and
   under this policy.                          the premium for the addition of a
7. EMERGENCY TRANSPORTATION:                   newborn must be received within
   Emergency transportation (by                thirty one (31) days of birth. If the
   ground and air ambulance) is only           application is received after thirty
   covered if related to a covered con-        one (31) days of birth, the applica-
   dition for which treatment cannot be        tion will be subject to underwriting.
   provided locally and transportation      9. CONGENITAL CONDITIONS: Con-
   by any other method would result in         ditions that are a consequence
   loss of life or limb. Emergency trans-      of a congenital disorder will only
   portation must be provided by a             be covered up to ten (10)% of the
   licensed and authorized transporta-         covered expenses shown in the
   tion company to the nearest medical         Schedule of Benefits and are subject
   facility. The vehicle or aircraft used      to all policy provisions including
   must be staffed by medically trained        deductible and coinsurance.
   personnel and must be equipped to        10. ORGAN TRANSPLANTS: Cover-
   handle a medical emergency.                  age for transplantation of human
   (a) Air ambulance transportation:            organs and tissues is provided only
        i.   All air ambulance trans-           within the Insurer’s Organ Trans-
             portation must be pre-             plant Provider Network. There is no
             approved and coordinated           coverage outside the Organ Trans-
             by USA Medical Services.           plant Provider Network. Coverage
                                                is only for the medically necessary
        ii. The maximum amount                  transplant of the following human
            payable for this benefit is         organs or tissues or a combination
            twenty five thousand dollars        of these as explained in the Schedule
            ($25,000) per insured, per          of Benefits:
            lifetime.
                                                •   Heart
        iii. The Insured agrees to hold
                                                •   Heart / Lung
             the Insurer, USA Medical
                                                •   Lung
             Services, and any company
                                                •   Pancreas
             affiliated with the Insurer
                                                •   Pancreas / Kidney
             or USA Medical Services by
                                                •   Kidney
             way of similar ownership or
                                                •   Liver
             management, harmless from
                                                •   Bone Marrow

                                            9
BUPA PRESTIGE

   This organ transplant benefit begins           maximum period of six (6) months,
   once the need for transplantation              unless the Insurer approves an exten-
   has been determined by a provider,             sion. In all cases, a copy of the pre-
   has been certified by a second surgi-          scription from the attending physi-
   cal or medical opinion and has been            cian must accompany the claim.
   approved by USA Medical Services,           12. SPECIAL TREATMENTS: Prosthesis,
   and is subject to all the terms, provi-         orthotic devices, durable medical
   sions and exclusions of the policy.             equipment, implants, radiation
   This benefit includes:                          therapy, chemotherapy and highly
   (a) Pre-transplant care, which                  specialized drugs (e.g. Interferon,
       includes those services directly            Procrit, Avonex, Embrel, etc.) will
       related to evaluation of the need           be covered, but must be approved
       for transplantation, evaluation             and coordinated in advance by USA
       of the Insured for the transplant           Medical Services. Special treatments
       procedure, and preparation and              will be provided by the Insurer or
       stabilization of the Insured for            reimbursed at the cost that the
       the transplant procedure.                   Insurer would have incurred if pur-
                                                   chased from its providers.
   (b) Pre-surgical workup, including
       all laboratory and X-ray exams,         13. REQUIRED SECOND SURGICAL
       CT scans, Magnetic Resonance                OPINION: If a surgeon has recom-
       Imaging (MRI’s), ultrasounds,               mended that an Insured undergo any
       biopsies, scans, medications and            non-emergency surgical procedure,
       supplies.                                   the Insured must notify USA Medical
                                                   Services at least seventy-two (72)
   (c) The costs of organ procurement,             hours prior to the scheduled pro-
       transportation, and harvesting              cedure. If a second surgical opinion
       up to a maximum of ten thou-                is deemed necessary by either the
       sand dollars ($10,000), which is            Insurer or USA Medical Services, it
       included as part of the maximum             must be conducted by a physician
       organ transplant benefit.                   chosen and arranged by USA Medical
   (d) Post-transplant care including,             Services. Only those second surgical
       but not limited to any follow-up,           opinions required and coordinated by
       medically necessary treatment               USA Medical Services are covered. In
       resulting from the transplant,              the event the second surgical opinion
       and any complications that arise            contradicts or does not confirm the
       after the transplant procedure,             need for surgery, the Insurer will also
       whether a direct or indirect                pay for a third surgical opinion from
       consequence of the transplant.              a physician chosen by USA Medical
   (e) Any medication or therapeutic               Services. If the second or third sur-
       measure used to ensure the                  gical opinion confirms the need for
       viability and permanence of the             surgery, benefits for the surgery will
       transplanted organ.                         be paid according to this policy.
   (f) Any home health care, nursing              IF THE INSURED DOES NOT OBTAIN
       care (e.g. wound care, infusion,           A REQUIRED SECOND SURGICAL
       assessment, etc.), emergency               OPINION, THE INSURED WILL BE
       transportation, medical atten-             RESPONSIBLE FOR THIRTY PER-
       tion, clinic or office visits, trans-      CENT (30%) OF ALL COVERED
       fusions, supplies, or medications          MEDICAL AND HOSPITAL CHARGES
       related to the transplant.                 RELATED TO THE CLAIM IN ADDI-
                                                  TION TO THE PLAN DEDUCT-
11. PRESCRIPTION DRUGS: Prescrip-
                                                  IBLE AND COINSURANCE (IF
    tion drugs are only covered if first
                                                  APPLICABLE).
    prescribed during a hospitalization
    or after outpatient surgery and for a

                                        10
BENEFITS

14. OUTPATIENT SERVICES: Coverage                      i.   The policy provides for emer-
    is only provided when medically                         gency medical treatment
    necessary.                                              outside of the “Preferred
15. MAXIMUM HOSPITAL STAY: The                              Providers Network” in those
    maximum hospital stay for any spe-                      cases where medical treat-
    cific illness or injury or any related                  ment is required to avoid
    treatment is one hundred and eighty                     loss of life or limb. Covered
    (180) days during the next three                        charges related to an emer-
    hundred and sixty five (365) days                       gency admission to a non-
    after the first admission.                              network provider will be
                                                            paid up to twenty five thou-
16. DIAGNOSIS: For a condition to be                        sand dollars ($25,000) with
    considered an illness or covered                        the normal plan deductible
    disorder, copies of laboratory tests                    and coinsurance if appli-
    results, X-Rays, or any other report                    cable. To have coverage
    or result of clinical examinations on                   under this provision the
    which the diagnosis was based, will                     beginning and nature of
    be required as part of the positive                     the emergency must have
    diagnosis by a physician.                               been such that it was impos-
17. WAITING PERIOD: All insureds have                       sible for the Insured or the
    a right to the benefits provided by                     medical provider to contact
    this policy once the following waiting                  USA Medical Services before
    periods have elapsed and which will                     treatment.
    start on the policy effective date or              ii. There is no coverage for
    for the new insureds on the date they                  disorders or injuries not
    were added to the policy:                              related to an emergency
   a) During the first ninety (90) days                    outside the “Preferred
      after the effective date of the                      Providers Network”.
      policy or the addition of a new              (b) Maximum benefit of the policy
      insured only injuries cause by                   will be modified as follows:
      accident or disease of infectious
      origin will be covered.                           Age              Maximum
   b) Illnesses known or diagnosed                                       benefit
      after the first ninety (90) days                  70-75            $500,000
      of coverage from the effective                    years old
      date of the policy or ninety (90)                                  lifetime
      days from the addition of a new                   76 years old     $250,000
      Insured will be covered from the                  and over         lifetime
      date of the diagnosis.
                                             19. TREATMENT AT URGENT CARE
   c) Covered diseases diagnosed
                                                 FACILITIES OR WALK-IN CLINICS:
      within ninety (90) days after the
                                                 Treatment at urgent care facilities or
      effective date of the policy will
                                                 walk-in clinics in the United States of
      be covered after two (2) years.
                                                 America are covered at a hundred
   d) Congenital disorders will be               percent (100%) with a fifty-dollar
      covered after two (2) years of             (US$50) co-payment. These treat-
      the effective date of the policy.          ments are not subject to deductible.
18. BENEFITS AFTER AGE 69:
   (a) After age sixty nine (69) all
       covered illnesses and injuries
       must be treated by a provider
       within the “Preferred Providers
       Network” except as provided
       below:

                                              11
BUPA PRESTIGE

  EXCLUSIONS
  AND
  LIMITATIONS

This policy does not provide coverage or benefits for any of the following:
1. Cancer in-situ of the cervix.               8. Chiropractic care, homeopathic
2. Skin cancer with the exception of               treatment, acupuncture or any type
   melanoma.                                       of alternative medicine.
3. Treatment of any illness, injury, or any    9.  Any illness or injury not caused by
   charges arising from any treatment,             an accident, which first manifested
   service or supply which is:                     within the first ninety (90) days from
                                                   the effective date of the policy.
   (a) Not medically necessary; or
                                               10. Elective or cosmetic surgery or
   (b) For an Insured who is not under             medical treatment which is primar-
        the care of a physician, doctor            ily for beautification, unless neces-
        or skilled professional; or                sitated by injury, deformity or illness
   (c) Not authorized or prescribed by             which first occurs while the Insured
        a physician or doctor; or                  is covered under this policy, except
                                                   reconstructive surgery secondary to
   (d) Custodial care.                             cancer or severe burns.
4. Any care or treatment, while sane or 11. Any charges in connection with pre-
   insane, received due to self inflicted          existing conditions, except as defined
   illness or injury, suicide, failed suicide,     and addressed in this policy.
   alcohol use or abuse, drug use or
   abuse, or the use of illegal sub-           12. Any treatment, service or supply that
   stances or illegal use of controlled            is not scientifically or medically rec-
   substances. This includes any acci-             ognized for the prescribed treatment
   dent resulting from any of the afore-           or which is considered experimental
   mentioned criteria.                             and/or not approved for general use
                                                   by the Food and Drug Administration
5. Routine eye and ear examinations,               of the U.S.A.
   hearing aids, eye glasses, contact
   lenses, radial keratotomy and/or            13. Treatment in any governmen-
   other procedures to correct eye                 tal facility or any expense if the
   refraction disorders.                           Insured would be entitled to free
                                                   care. Service or treatment for which
6. Any cardiovascular procedure not                payment would not have to be made
   requiring surgery with the exception            had no insurance coverage existed.
   of balloon angioplasty.
                                               14. Any portion of any charge that is in
7. Any organ or tissue transplant not              excess of the usual, customary and
   covered by this policy.                         reasonable charge for the particular
                                                   service or supply for the geographi-
                                                   cal area.

                                        12
EXCLUSIONS AND LIMITATIONS

15. Treatment or service for any medical,         muscles, nerves and other tissue
    mental or dental condition related            relating to that joint.
    to or arising as a complication to        23. Treatment by the spouse, father,
    those medical, mental or dental ser-          mother, brother, sister or child of
    vices or other conditions specifically        any insured under this policy.
    excluded by an amendment to or not
    covered by this policy.                   24. “Over the counter” or non-prescrip-
                                                  tion drugs, prescription medications
16. Treatment for injuries resulting              which are not first prescribed while
    from participation in any hazard-             the Insured is admitted in a hos-
    ous activities as a professional or           pital and prescription medications
    for compensation.                             which are not prescribed as part of
17. Any congenital or hereditary disor-           follow-up treatment after outpatient
    der or illness, except as provided for        surgery.
    under the provisions of this policy.      25. Personal or home-based artificial
18. Any dental treatment or services              kidney equipment, unless authorized
    not related to a covered accident             in writing by the Insurer.
    or beyond 90 days from the date           26. Treatment for injury sustained while
    of such accident.                             traveling as a pilot or crewmember
19. Treatment of injuries resulting while         in a private aircraft.
    in service as a member of a police        27. Cost relating to the acquisition
    or military unit, or from participation       and implantation of artificial heart,
    in war, riot, civil commotion, or any         mono or bi-ventricular devices, other
    illegal activity, including resultant         artificial or animal organs and all
    imprisonment.                                 expenses of any cryopreservation
20. Acquired Immune Deficiency Syn-               of more than twenty-four (24) hours
    drome (AIDS), HIV positive or AIDS            duration.
    related illnesses, including tumors in    28. Charges related to brain syndrome,
    the presence of AIDS.                         or custodial care in cases of senility
21. An elective admission more than               of brain deterioration.
    twenty-three (23) hours before a          29. Injury or illness caused by, or related
    planned surgery, unless authorized            to ionized radiation, pollution or con-
    in writing by the Insurer.                    tamination, radioactivity from any
22. Treatment of the upper maxilla, the           nuclear material, nuclear waste, or
    jaw or jaw joint disorders, including,        the combustion of nuclear fuel or
    but not limited to, jaw anomalies,            nuclear devices.
    malformations, temporomandibular          30. Treatment for or arising from any
    joint syndrome, craniomandibular              epidemic and/or pandemic disease,
    disorders, or other conditions of             and vaccinations, medicines, or pre-
    the jaw or jaw joint linking the jaw          ventive treatment for or related to
    bone and the skull and complex of             any epidemic and/or pandemic
                                                  disease are not covered.

                                              13
BUPA PRESTIGE

  ADMINISTRATION

1. AUTHORITY: No agent has the                   be coordinated. All claims incurred
   authority to change the policy or             in the country of residence must be
   to waive any of its provisions. After         made in the first instance against the
   issue, no change in the policy shall          other policy. This policy shall only
   be valid unless approved in writing           provide benefits when such other
   by an officer or the Chief Underwriter        benefits payable under the other
   of the Insurer and such approval is           policy have been exhausted. Outside
   endorsed by an amendment to the               the country of residence, Bupa Insur-
   policy.                                       ance Company will function as the
2. CHANGES OF COUNTRY OF RESI-                   primary Insurer and retains the right
   DENCE: The Insured must notify the            to collect any payment from local or
   Insurer in writing of any change of           other insurers.
   the Insured’s country of residence         5. ENTIRE CONTRACT/CONTROL-
   within thirty (30) days of its occur-         LING CONTRACT: The policy, the
   rence. Changes of residence outside           application, the Certificate of Cover-
   the Insured’s stated country of resi-         age and any riders or amendments
   dence will, at the Insurer’s discretion,      thereto, shall constitute the entire
   result in modification of coverage or         contract between the parties. The
   cancellation of the policy. Changes of        Spanish translation is provided for
   residence to the U.S.A. will result in        the convenience of the Insured. The
   non-renewal of the policy. Failure to         English version of this policy will
   notify the Insurer of any change of the       prevail and is the controlling con-
   Insured’s country of residence may            tract in the event of any question or
   result in cancellation of the policy or       dispute regarding this policy.
   modification of coverage on the next       6. PAYMENT OF CLAIMS: It is the
   anniversary date, at the Insurer’s dis-       Insurer’s policy to make payments
   cretion. THE INSURED’S COUNTRY                directly to physicians and hospitals
   OF RESIDENCE CANNOT BE THE                    worldwide. When this is not possible,
   UNITED STATES OF AMERICA.                     the Insurer will reimburse the Policy-
3. COMMENCEMENT OF INSURANCE:                    holder the contractual rate given to
   Subject to the provisions of this             the Insurer by the provider involved
   policy, benefits begin on the Effec-          and/or in accordance with the usual,
   tive Date of the policy and not on            customary, and reasonable fees for
   the date of application for insurance.        that geographical area, whichever
4. OTHER INSURANCE COVERAGE:                     is less. Any charges or portions of
   When another policy is in exis-               charges in excess of these amounts
   tence which provides benefits also            are the responsibility of the Insured.
   covered by this policy, benefits will         If a Policyholder is not living, the

                                       14
ADMINISTRATION

    Insurer will pay any unpaid benefits             rates, deductibles or benefits, gen-
    to the estate of the deceased Poli-              erally and specifically, if the Insured
    cyholder. USA Medical Services must              changes country of residence,
    receive the complete medical and                 regardless of how many years the
    non-medical information they require             policy has been in force.
    in order to determine compensability             If an Insured resides in the U.S.A. on
    before: 1) Approve a direct payment;             a continuous basis for more than
    or 2) Reimburse the policyholder.                one hundred and eighty (180) days
    The insurer, USA Medical Services,               during any three hundred and sixty
    and/or any of their applicable related           five (365) day period regardless of
    subsidiaries and affiliates will not             the type of visa issued to the Insured
    engage in any transactions with any              for that purpose, then coverage for
    parties or in any countries where oth-           any condition will be limited to the
    erwise prohibited by the laws in the             Insurer’s Preferred Provider Network
    United States of America. Please con-            until the policy’s next renewal date at
    tact USA Medical Services for more               which time the policy will automati-
    information about this restriction.              cally terminate.
7. CURRENCY: All currency values                     Submission of a fraudulent claim is
    stated in this policy are in U.S. dollars.       also grounds for rescission or cancel-
8. PHYSICAL EXAMINATIONS: The                        lation of the policy.
    Insurer, at its own expense, shall have          The Insurer retains the right to can-
    the right and opportunity to examine             cel, non-renew or modify a policy
    any Insured whose illness or injury              on a “class” basis as defined in this
    is the basis of a claim, when and as             policy.
    often as considered necessary by                 No individual Insured shall be inde-
    the Insurer during the pendency of               pendently penalized by cancellation
    the claim. In the case of death, the             or modification of the policy due
    Insurer has the right to request an              solely to a poor claim record.
    autopsy at a facility of its choice.
                                                 11. POLICY ISSUANCE: This policy
9. DUTY TO COOPERATE: The Insured                    cannot be issued or delivered in the
    shall make available to the Insurer              U.S.A., except as may be specifically
    all medical reports and records and,             permitted under the laws of the State
    when requested by the Insurer, shall             of Florida. The policy is deemed
    sign all authorization forms neces-              issued or delivered upon receipt of
    sary for the Insurer to obtain such              the policy by the Policyholder in his/
    medical reports and records. Failure             her country of residence.
    to cooperate with the Insurer or
    failure to authorize the release of          12. POLICY MODE: All policies are
    all medical records requested by                 deemed annual policies. Premiums
    the Insurer may cause a claim to be              are to be paid annually, unless the
    denied.                                          Insurer authorizes other modes of
                                                     payment.
10. POLICY CANCELLATION OR NON-
    RENEWAL: The Insurer retains the             13. PREMIUM PAYMENT: Payment of the
    right to cancel, modify or rescind the           premium on time is the responsibility
    policy if statements on the applica-             of the Policyholder. The premium is
    tion are found to be misrepresenta-              due on the renewal date of the policy
    tions, incomplete or that fraud has              or other due dates if authorized by
    been committed, leading the Insurer              the Insurer. Premium notices are pro-
    to approve an application when, with             vided as a courtesy and the Insurer
    the correct or complete informa-                 provides no guarantee of delivering
    tion, the Insurer would have issued              premium notices. If a Policyholder
    a policy with restricted coverage or             has not received a premium notice
    declined to provide insurance.                   thirty (30) days prior to the due date
                                                     and the Policyholder does not know
    The Insurer retains the right to can-            the amount of the premium payment,
    cel or modify a policy in terms of               the Policyholder should contact

                                                  15
BUPA PRESTIGE

    his/her agent or the Insurer.                  are non-refundable. The unearned
    Payment may also be made online                portion of the premium is based on
    (www.bupasalud.com).                           the number of days corresponding
14. PREMIUM RATE CHANGES: The                      to the payment mode, minus the
    Insurer retains the right to change            number of days the policy was in
    the premium at the time of each                force.
    renewal date. This right will be exer-     17. GRACE PERIOD: If premium is not
    cised on a “class” basis only upon             received by the due date, the Insurer
    the renewal date of each respective            will allow a grace period of thirty
    policy.                                        (30) days from the due date for the
15. PROOF OF CLAIM: Written proof of               premium to be paid. If the premium
    loss consisting of ORIGINAL item-              is not received by the Insurer prior
    ized bills, medical records and claim          to the end of the grace period, this
    form properly completed and signed             policy and all of its benefits will be
    must be furnished to USA Medical               deemed terminated as of the original
    Services at 17901 Old Cutler Road,             due date of the premium. Benefits
    Suite 400, Palmetto Bay, Florida               are not provided under the policy
    33157, within one hundred and                  during the grace period.
    eighty (180) days after the treat-         18. REINSTATEMENT: If the policy was
    ment or service date. Failure to               not renewed within the Grace Period,
    do so will result in the claim being           it can be reinstated in the following
    denied. A completed claim form is              60 (sixty) days after the grace period
    required for all claims submitted per          ends if the insured provides new evi-
    incident. Claim forms are furnished            dence of insurability consisting of a
    with the policy or may be obtained             new application and any other infor-
    by contacting your agent or USA                mation or document required by the
    Medical Services at the address                Insurer. All policies reinstated after
    shown herein or through our website            the thirty (30) day grace period are
    (w w w. b u p a s a l u d . co m). Bills       deemed new policies with no antiq-
    received in currencies other than U.S.         uity or credit being afforded to the
    dollars will be processed in accor-            Insured. All medical conditions exist-
    dance with the official exchange rate,         ing prior to the date of reinstatement
    as determined by the Insurer, on the           of the policy shall be deemed and
    date of service. Additionally, the             treated as pre-existing conditions
    insurer reserves the right to issue            under this policy. No reinstatement
    the payment or reimbursement in                will be authorized ninety (90) days
    the currency in which the service              after the date of termination of the
    or treatment was invoiced. After               policy.
    their nineteenth (19th) birthday           19. CLAIMS APPEALS: In the event
    dependent insureds must provide                of any disagreement between the
    a certificate or affidavit from the            Insured and the Insurer regarding
    college or university as evidence              this Insurance Policy and/or its pro-
    that they were full-time students              visions, the Insured, before com-
    at the time the policy was issued or           mencing any arbitration or legal
    renewed, AND written statement                 proceedings, shall request a review
    signed by the Policyholder that the            of the matter by the “Bupa Insur-
    dependent’s marital status is single.          ance Company Appeals Commit-
16. REFUNDS: If a Policyholder or the              tee”. In order to begin such a review,
    Insurer cancels the policy after it has        the Insured must submit a written
    been issued, reinstated or renewed,            request to the Appeals Committee.
    the Insurer will refund the unearned           This request shall include copies of
    portion of the premium, less admin-            all relevant information sought to be
    istrative charges and policy fees, to a        considered, as well as an explanation
    maximum of sixty-five percent (65%)            of what decision should be reviewed
    of the premium. The policy fee, USA            and why. Said appeals shall be sent to
    Medical Services fee and thirty-five           the attention of the Bupa Insurance
    percent (35%) of the base premium              Company Appeals Coordinator, c/o

                                        16
ADMINISTRATION

    USA Medical Services. Upon the sub-            each party will pay their own attor-
    mission of a request for review, the           neys’ fees and costs, including those
    Appeals Committee will determine               incurred in arbitration.
    whether any further information and/       21. SUBROGATION AND INDEMNITY:
    or documentation is needed and act             The Insurer has a right of subrogation
    to timely obtain such. Within thirty           or reimbursement from an Insured
    (30) days thereafter, the Appeals              to whom it has paid any claims to
    Committee will notify the Insured              or on behalf of, if such Insured has
    of its decision and the underlying             recovered all or part of such pay-
    rationale.                                     ments from a third party. Further-
20. ARBITRATION, LEGAL ACTIONS,                    more, the Insurer has the right to
    AND JURY WAIVER: Any disagree-                 proceed at its own expense in the
    ment that may persist upon comple-             name of the Insured, against third
    tion of the claims appeal as deter-            parties who may be responsible for
    mined herein, must first be submitted          causing a claim under this policy or
    to arbitration. In such cases, the             who may be responsible for providing
    Insured and the Insurer will submit            indemnity of benefits for any claim
    their difference to three (3) arbiters:        under this policy.
    Each party selecting an arbiter, and       22. TERMINATION OF COVERAGE
    the third arbiter to be selected by            UPON TERMINATION OF POLICY: In
    the arbiters named by the parties              the event a policy terminates for any
    herein. In the event of disagreement           reason, coverage ceases on the effec-
    between the arbiters, the decision             tive date of the termination and the
    will rest with the majority. Either the        Insurer will only be responsible for
    Insured or the Insurer may initiate            treatment covered under the terms
    arbitration by written notice to the           of the policy that took place before
    other party demanding arbitration              the effective date of termination of
    and naming its arbiter. The other              the policy. There is no coverage for
    party shall have twenty (20) days              any treatment that occurs after the
    after receipt of said notice within            effective date of the termination,
    which to designate its arbiter. The            regardless of when the condition first
    two (2) arbiters named by the parties,         occurred or how much additional
    within ten (10) days thereafter, shall         treatment may be required.
    choose the third arbiter and the arbi-
    tration shall be held at the place here-   23. CHANGE OF PLAN OR DEDUCTIBLE:
    inafter set forth ten (10) days after          When the policyholder request to
    the appointment of the third arbiter.          change a product or plan, the follow-
    If the other party does not name its           ing conditions apply:
    arbiter within twenty (20) days, the             (a) The benefits earned by seniority
    complaining party may designate the                  of the insured will not be
    second arbiter and the other party                   affected as long as the new
    shall not be aggrieved thereby. Arbi-                product or plan contemplates
    tration shall take place in Miami-Dade               them. If the previous product
    County, Florida, U.S.A. or if approved               or plan did not include a benefit
    by the Insurer, in the Policyholder’s                included in the new product or
    country of residence. The expenses of
                                                         plan, the specific waiting period
    the arbitration shall be shared equally
    between the parties.                                 established in the Benefits Table
                                                         of the Policy Cover must be met.
    The Insured confers exclusive juris-
    diction in Miami-Dade County, Flor-              (b) During the first ninety (90) days
    ida for determination of any rights                  from the effective date of the
    under this policy. The Insurer and any               change, benefits payable for
    Insured covered by this policy hereby                any illness or injury not caused
    expressly agree to trial by judge in                 by accident or disease of infec-
    any legal action arising directly or                 tious origin, will be limited to
    indirectly from this policy. The Insurer             the lesser of benefits provided
    and the Insured further agree that                   by the new plan or the prior plan

                                                17
BUPA PRESTIGE                                                   ADMINISTRATION

  (c)    Benefits related to maternity,          already had claims paid under
        maternity complications and              the coverage of the previous
        coverage of the newborn that             product or plan, will be reduced
        occur during the ten (10) months         in the proportion of the expense
        following the effective date of          already paid. When the total
        the change, will be limited to the       benefit in the new product or
        lesser of the benefit provided by        plan is less than the amount
        either the new plan or prior plan.       already paid under the benefit
  (d) Benefits with insured sums per             in the previous product or
      lifetime that occur during the             plan, the benefit is considered
      six (6) months following the               exhausted and coverage under
      effective date of the change,              the new product or plan will no
      will be limited to the lesser of           longer apply.
      the benefit provided by either         (f) Nevertheless, the insurer reserve
      the new plan or prior plan.                the right to to carry out standard
  (e) The benefits with insured                  underwriting procedures.
      amounts per lifetime that have

                                       18
BUPA PRESTIGE                                                             DEFINITIONS

     DEFINITIONS

1.   ACCIDENT: An unfortunate incident              used by the Insurer to determine
     that occurs unexpectedly and sud-              acceptance or denial of the risk.
     denly, provoked by an external cause,          Application includes any medical
     always without the insured's inten-            history, questionnaire, and other
     tion, which causes injury or bodily            documents provided to or requested
     trauma and requires immediate                  by the Insurer prior to the issuance
     ambulatory medical attention and/              of the policy.
     or patient's hospital admission. The     8. ASSISTING PHYSICIAN/SURGEON
     medical information related to the          FEES: Charges made by a physician
     accident will be evaluated by the           or physicians who assist the princi-
     insurer, and the compensability will        pal surgeon in the performance of a
     be determined under the general             surgical procedure.
     policy's provisions.
                                              9. CALENDAR YEAR: January 1st
2. AIR AMBULANCE TRANSPORTA-                     through December 31st of any given
   TION: Emergency air transportation            year.
   from the hospital where the Insured
   is admitted to the nearest suitable        10. CERTIFICATE OF COVERAGE: Doc-
   hospital where treatment can be                ument of the policy that specifies the
   provided.                                      commencement, conditions, extent
                                                  and any limitations of the coverage,
3. AMENDMENT: A document added                    and lists each covered person.
   by the Insurer to the policy that clari-
   fies, explains or modifies the policy.     11. CLASS: The Insureds of all policies
                                                  of the same type, including but not
4. ANESTHESIOLOGIST FEES: Charges                 limited to benefits, deductibles, age
   made by an anesthesiologist for the            group, country, plan, year groups or
   administration of anesthesia during            a combination of any of these.
   the performance of a surgical pro-
   cedure or for medically necessary          12. COINSURANCE: The portion of the
   services for pain control.                     covered medical bills an Insured must
                                                  pay in addition to the deductible.
5. ANNIVERSARY DATE: Annual
   occurrence of the effective date of        13. CONGENITAL AND HEREDITARY
   the policy.                                    DISORDERS OR ILLNESSES: Any
                                                  disorder or illness existing before
6. APPLICANT: The individual who exe-             birth, regardless of its cause, whether
   cuted the application for coverage.            or not manifested or diagnosed at
7. APPLICATION: Written statements                birth, after birth or years later.
   on a form by an Applicant about            14. CONTINUITY OF COVERAGE (NO
   themselves and/or their dependents,            LOSS-NON-GAIN): Continuity

                                               19
BUPA PRESTIGE                                                             DEFINITIONS

   of coverage ensures that there is          18. DIAGNOSTIC MEDICAL CENTER:
   no coverage period when chang-                 Medical facility licensed to perform
   ing from one product or plan to                comprehensive medical physical
   another within the same company                examinations.
   or for transfers between Bupa group        19. DUE DATE: The date on which the
   companies. However, changes and                premium is due and payable.
   transfers are subject to a non-loss-
   no-profit provision, whereby the           20. EFFECTIVE DATE: The date on
   least of the benefits payable between          which coverage under this policy
   the products or plans involved in              begins and which is stated in the
   the exchange or transfer are applied           Certificate of Coverage. This date will
   during a given period in advance. The          only be effective after delivery of the
   benefits earned by seniority of the            insurance policy to the Policyholder
   insured will not be affected as long           and the expiration of the Ten (10) Day
   as the new product or plan contem-             Right to Examine the Policy.
   plates them. If the previous product       21. EMERGENCY: A medical condition
   or plan did not contemplate a benefit          manifesting itself by acute signs or
   included in the new product or plan,           symptoms which could reasonably
   the specific waiting period of that            result in placing the Insured’s life
   benefit established in the Benefits            or physical integrity in immediate
   Table must be met. Granting continu-           danger, if medical attention is not
   ity of coverage does not mean that             provided within twenty-four (24)
   they do not apply the corresponding            hours.
   risk assessment procedures.                22. EMERGENCY DENTAL TREAT-
15. COUNTRY OF RESIDENCE: The                     MENT: Treatment necessary to
    country:                                      restore or replace sound natural
   (a) Where the Insured resides the              teeth, damaged or lost in a covered
       majority of any calendar or                accident.
       policy year; or                        23. EMERGENCY TREATMENT: Medi-
   (b) Where the Insured has resided              cally necessary treatment due to an
       more than one hundred and                  emergency.
       eighty (180) continuous days           24. EPIDEMIC: The occurrence of more
       during any three hundred and               cases than expected of a disease
       sixty five (365) day period while          or other health condition in a given
       the policy is in force.                    area or among a specific group of
16. CUSTODIAL CARE: Assistance with               persons during a particular period,
    the activities of daily living that can       and declared as such by the World
    be provided by non-medical/nursing            Health Organization (WHO), or the
    trained personnel (bathing, dressing,         Pan American Health Organization
    grooming, feeding, toileting, etc.).          (PAHO) in Latin America, or the
                                                  United States Centers for Disease
17. DEDUCTIBLE: The individual deduct-            Control and Prevention (CDC), or a
    ible is the amount of covered charges         local government or equivalent body
    that must be paid by each insured             (i.e. local ministry of health) where
    each policy year before policy ben-           the epidemic is developing. Usually,
    efits are payable, except when oth-           the cases are presumed to have a
    erwise stated. The family deducible           common cause or to be related to
    is the maximum deductible amount              one another in some way.
    per policy for covered charges equiv-
    alent to the sum of two individual        25. GRACE PERIOD: The period of time
    deductibles per policy year Charges           of thirty (30) days after the policy
    incurred in the country of residence          due date during which the Insurer
    are subject to an in-country deduct-          will allow the policy to be renewed.
    ible. Charges incurred outside of the     26. GROUND AMBULANCE TRANSPOR-
    country of residence are subject to           TATION: Emergency transportation
    an out-of-country deductible.                 to a hospital by ground ambulance.

                                       20
BUPA PRESTIGE                                                              DEFINITIONS

27. HAZARDOUS ACTIVITIES: Any                 32. INJURY: Damage inflicted to the
    activity that exposes the partici-            body by an external cause.
    pant to any foreseeable danger or         33. INSURED: An individual for whom
    risk. Examples of hazardous activi-           an application has been completed,
    ties include but are not limited to:          the premium paid, and for whom
    Aviation sports, rafting or canoeing          coverage has been approved by the
    involving white water rapids in excess        Insurer and commenced. The term
    of grade 5, tests of velocity, scuba          “Insured” includes the Policyholder
    diving at a depth of more than 30             and all dependents covered under
    meters, bungee jumping, participa-            this policy.
    tion in any extreme sport or partici-
    pation in any sport for compensation      34. LABORATORY AND X-RAY SER-
    or as a professional.                         VICES: Medically necessary X-ray
                                                  services and laboratory testing
28. HOME HEALTH CARE: Care of the                 used to diagnose or treat medical
    Insured in the Insured’s home, which          conditions.
    is prescribed and certified in writing
    by the Insured’s attending physician,     35. MEDICALLY NECESSARY: A treat-
    as required for the proper treatment          ment, service or medical supply
    of the illness or injury, and used in         which is determined by USA Medical
    place of inpatient treatment in a hos-        Services to be necessary and appro-
    pital. Home Health Care includes the          priate for the diagnosis and/or treat-
    services of a skilled licensed profes-        ment of an illness or injury. A treat-
    sional (nurse, therapist, etc.) outside       ment, service or supply will not be
    of the hospital and does not include          considered medically necessary if:
    Custodial Care.                                 (a) It is provided only as a conve-
29. HOSPITAL: Any institution which is                  nience to the Insured, the
    legally licensed as a medical or sur-               Insured’s family, or the provider
    gical facility in the country in which              (e.g. private nurse, standard
    it is located, which is a) primarily                private room upgrade to junior
    engaged in providing diagnostic and                 suite or suite, etc.); or
    therapeutic facilities for clinical and         (b) It is not appropriate for the
    surgical diagnosis, treatment and                   Insured’s diagnosis or treatment;
    care of injured and sick persons by                 or
    or under the supervision of a staff             (c) It exceeds the level of care which
    of physicians; and b) not a place of                is needed to provide adequate
    rest, a place for the aged or nursing               and appropriate diagnosis or
    or convalescent home or institution                 treatment; or
    or a long term care facility.
                                                    (d) Falls outside the standard of
30. HOSPITAL SERVICES: Hospital                         practice, as established by
    staff nurses, scrub nurses, standard                Professional Boards by discipline
    private or semi-private room and                    (MD, Physical Therapy, Nursing).
    board and other medically neces-
                                              36. NEWBORN: An infant from the
    sary treatments or services ordered
                                                  moment of birth through the first
    by a physician for the Insured who
                                                  thirty-one (31) days of life.
    is admitted to a hospital. Private
    nurse and standard private room           37. NURSE: An individual legally licensed
    upgrade to junior suite or suite are          to provide nursing care.
    not included in Hospital Services.        38. ORGAN TRANSPLANT PROVIDER
31. ILLNESS: An abnormal condition                NETWORK: A group of hospitals and
    of the body, manifested by signs,             physicians contracted on behalf of
    symptoms and/or abnormal findings             the Insurer for the purpose of pro-
    in medical exams, which makes this            viding organ transplant benefits to
    condition different than the normal           the Insured. The list of hospitals and
    state of the body.                            physicians in the Organ Transplant

                                               21
BUPA PRESTIGE                                                           DEFINITIONS

   Provider Network is available from        45. PREFERRED PROVIDER NETWORK:
   USA Medical Services and may                  A group of hospitals and physicians
   change at any time without prior              approved and contracted to treat
   notice.                                       Insureds on behalf of the Insurer. The
39. OUTPATIENT SERVICES: Medical                 list of hospitals and physicians in
    treatments or services provided              the Preferred Provider Network is
    or ordered by a physician for the            available from USA Medical Services
    Insured when the Insured is not              and may change at any time without
    admitted at a Hospital. Outpatient           prior notice.
    services may include services per-       46. PRESCRIPTION MEDICATIONS:
    formed in a hospital or emergency            Medications whose sale and use are
    room.                                        legally restricted to the order of a
40.PANDEMIC: An epidemic occurring               physician.
   over a widespread area (multiple          47. PRIVATE AIRCRAFT: Any aircraft in
   countries or continents) and usually          a flight that is not regularly sched-
   affecting a substantial proportion of         uled or chartered by a commercial
   the population.                               airline.
41. PHYSICIAN OR DOCTOR: A person            48. RENEWAL DATE: The first day of
    who is legally licensed to practice          the next policy year. The renewal
    medicine in the country where treat-         date occurs only on the anniversary
    ment is provided and while acting            date of the policy.
    within the scope of their practice.      49. SECOND SURGICAL OPINION: The
    “Physician” or “Doctor” shall also           medical opinion of a physician other
    include a person legally licensed to         than the current attending physi-
    practice as a dentist.                       cian (approved and required by USA
42. POLICYHOLDER: The named appli-               Medical Services).
    cant on the application for health       50. USUAL, CUSTOMARY AND REA-
    insurance. This individual is the            SONABLE: The usual, customary
    person entitled to receive reimburse-        and reasonable charges for provided
    ment for covered medical expenses            medical services in a geographical
    and the return of any unearned               area, regardless of whether direct
    premium.                                     payment or reimbursement was
43. POLICY YEAR: The period of twelve            used.
    (12) consecutive months beginning        51. WELL BABY CARE: Routine medical
    on the effective date of the policy          care provided to a healthy newborn.
    and any subsequent twelve month
    period thereafter.                       52. TREATMENT: Medical or surgical
                                                 care of a patient.
44. PRE-EXISTING CONDITION: A
    condition:                               53. TRANSLUMINAL PERCUTANEOUS
                                                 ANGIOPLASTY: The dilation of a
   (a) Which was diagnosed by a physi-           blood vessel by inserting a catheter
       cian prior to the effective date of       through the skin to the area of nar-
       the policy or its reinstatement;          rowing, where a balloon is inflated to
       or                                        flatten the plaques against the wall
   (b) For which medical advice or               of the artery.
       treatment was recommended             54. EXPERIMENTAL OR INVESTIGA-
       by or received from a physician           TIVE: A medical or surgical proce-
       prior to the effective date of the        dure, equipment or medication that:
       policy or its reinstatement; or
                                                (a) Has not been approved for the
   (c) For which any symptom and/or                 treatment of an illness or lesion
       sign, if presented to a physician            by official authorities.
       prior to the effective date of the
       policy would have resulted in the        (b) It is under investigation and its
       diagnosis of an illness or medical           use limited to controlled clinical
       condition.                                   investigations.

                                      22
BUPA PRESTIGE                                                              DEFINITIONS

55. CANCER: Illness manifested by                    and relevant changes in the electro-
    the presence of a malignant tumor,               cardiogram (EKG), and an increase in
    characterized by growth and prolif-              the levels of cardiac enzymes.
    eration of malignant cells, capable        63. NEUROLOGIC DISEASES: Diseases
    of cell transfers and invasion of              during which the Central Nervous
    other organs not directly related.             System and/or the Peripheral
    The capacity to make metastasis                Nervous System are affected by a
    is a characteristic of all malignant           pathological process with origin
    tumors.                                        and location within the structures of
56. CHEMOTHERAPY: Use of chemical                  Central Nervous System and/or the
    agents prescribed by a physician for           Peripheral Nervous System. It will not
    the treatment and control of cancer.           be considered a neurological disease
57. RADIOTHERAPY: Treatment of ill-                to the effects of this insurance any
    nesses by way of radiations for the            disease or disorder which affects in
    purpose of stopping the proliferation          a secondary way the Central Nervous
    of malignant cells.                            System or the Peripheral Nervous
                                                   System or which was caused by con-
58. SEVERE TRAUMA (MULTIPLE                        ditions or factors not related to the
    TRAUMA): A severe trauma of                    nervous system.
    several organs and tissues of the
    human body as a consequence of             64. CEREBROVASCULAR ACCIDENT:
    an external physical action for which          Disorder consisting in the abrupt and
    the patient suffers temporal or per-           violent suspension of the fundamen-
    manent incapacity or even death.               tal brain functions, either by ischemia
                                                   or hemorrhage.
59. RENAL INSUFFICIENCY: Terminal
    stage of a chronic bilateral kidney        65. NEUROSURGERY: Any surgical pro-
    disease which means the total and              cedure of the Central or Peripheral
    irreversible loss of the renal func-           Nervous Systems, which includes
    tion. A regular renal dialysis or a            the brain, the spinal cord, peripheral
    kidney transplant will then become             nerves and the blood vessels of the
    necessary.                                     brain and the spinal medulla.
60. SEVERE BURNS: Injury of tissues            66. CARDIOVASCULAR SURGERY:
    caused by the action of physical or            Surgery of two or more coronary
    chemical agents. This policy will only         arteries with the purpose of correct-
    consider severe burns those classi-            ing a narrowing or obstruction by
    fied as Third (III) Degree Burns.              means of revascularization (by-pass),
                                                   performed after symptoms of angina
61. SEVERE INFECTIOUS DISORDER                     or myocardial infarction.
    (SEPTICEMIA): A disorder cause by
    the proliferation of bacteria and the      67. DONOR: Person dead or alive from
    presence of its toxins in the blood            whom one or more of the organs or
    that manifests itself with at least four       tissues of his body has been removed
    of the following conditions: Positive          with the purpose of transplant-
    blood culture, rectal temperature              ing to the body of another person
    over 38.50 degrees, anemia, leu-               (receptor).
    kocytosis (>12,000) or Leucopoe-           68. RECEPTOR: The person who has
    nia (
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