Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products

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Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
Microinsurance
Product Pool
Overview and assessment
of Allianz microinsurance products

Allianz SE
Oct 2014

      public
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
Introduction

This microinsurance product pool lists the microinsurance products of Allianz Group that
currently provide insurance cover to low-income people in emerging markets and
developing countries. Products launched since June 2013 which still have less than 1,000
inforce (active) policies are not included.
Two non-microinsurance products are included at the end to show why some Allianz
products are not considered microinsurance although they also serve low-income people.
This initiative supports the “Transparency” value of our Allianz microinsurance values:

Allianz Microinsurance Values1

         Passion                               Quality                          Fairness                       Transparency

                                                                                                               e.g. product pool
Information on each product is presented in three sections:
     A. Product specifications                        Gives a high-level explanation how the product looks like
                                                      (distribution, benefits, pricing)
                                     2
     B. Product assessment                            Matches the product against the Allianz
                                                      microinsurance definition and assessment tool.

                                                      This includes
                                                      1. Knock-out criteria: “Can we call this product micro?”, and
                                                      2. Qualitative criteria: “How well does the product fulfill our
                                                         microinsurance values?”2
     C. Product brochures                             where available

We will update this product pool every April/May and October as new microinsurance
products are launched and existing products are modified or taken off market. We try to list
products from the moment that over 1,000 inforce (active) policies are first reached until the
last policy matures. However, there is no duty to update (see disclaimer).

Contact
       Martin Hintz                  +49 89 3800-18401                             Is this really the latest?
                                                                                     See our microinsurance website for the
                                                                                                                                       © Allianz SE 2014

       Microinsurance               E-mail:
       Allianz SE                   martin.hintz@allianz.com                          most recent reports and publications

1)    To learn more about the Allianz microinsurance values please see our latest microinsurance business updates.
2)    The product assessment shows how well the products is intended to serve low-income families in compliance with our
      microinsurance values (“as planned”). It does not verify how products and distribution look on the ground (“as is”).
      Example: Allianz may have produced product brochures although for various logistical reasons they do not reach the
      insured. The assessment is also no indicator for actual business success.                                                    2
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
Knock-out          Qualitative criteria:
     Overview1                                           criteria: "Can     "How well aligned with our
                                                         we call it micro?" microinsurance values?"
                                                             A                     B                    C                  D                    1                  2                 3                  4             5                    6                    7

                                                          Insurance principles

                                                                                 Dev. Country or EM

                                                                                                      Low-income focus

                                                                                                                         No subsidies >50%

                                                                                                                                             Strong Risk Mgmt

                                                                                                                                                                Other benefits

                                                                                                                                                                                 Customers involved

                                                                                                                                                                                                      Voluntary

                                                                                                                                                                                                                  Customer education

                                                                                                                                                                                                                                       Product simplicity

                                                                                                                                                                                                                                                            Low transaction costs
                                                                                                                                                                                                                                                                                    Quality
                                                                                                                                                                                                                                                                                    rank      Details
                                           Product                                                                                                                                                                                                                                  avg.        on
         #    Country     Company          Name                                                                                                                                                                                                                                     c1-c7      page

                          Allianz          Family                                                                                              +                                   +                   +            +
         1    Colombia
                          Colombia         Term Life          +                                                                                                 -
                                                                                                                                                                                   +                   +            +
                                                                                                                                                                                                                                         +                     +                     1.4       5

                          Allianz          Home                                                                                                +                                   +                   +            +
         2    Colombia
                          Colombia         Business           +                                                                                                 -
                                                                                                                                                                                   +                   +            +
                                                                                                                                                                                                                                         +                     +                     1.4       7

                          Allianz          Life                                                                                                +                                   +                   +            +
         3    Colombia
                          Colombia         & Maternity        +                                                                                                 -
                                                                                                                                                                                   +                   +            +
                                                                                                                                                                                                                                         +                     +                     1.4       9

              Ivory       Allianz          Mobile                                                                                              +                                                       +            +                    +                     +
         4    Coast       Africa           Funeral            +                                                                                                 -                 -
                                                                                                                                                                                                       +            +                    +                     +
                                                                                                                                                                                                                                                                                     1.4       11

                          Bajaj            Life +                                                                                                                                                      +            +                    +                     +
         5    India
                          Allianz Life     Savings            +                                                                                                 -                 -
                                                                                                                                                                                                       +            +                    +                     +
                                                                                                                                                                                                                                                                                     1.3       15

                          Allianz          Credit Life                                                                                         +                                                                                         +                     +
update   6    Indonesia
                          Life             Plus               +                                                                                                 -              +                   +            +
                                                                                                                                                                                                                                         +                     +
                                                                                                                                                                                                                                                                                     1.3       17

              Ivory       Allianz          Funeral                                                                                             +                                                       +                                 +                     +
         7    Coast       Africa           Insurance          +                                                                                                 -                 -
                                                                                                                                                                                                       +
                                                                                                                                                                                                                    +
                                                                                                                                                                                                                                         +                     +
                                                                                                                                                                                                                                                                                     1.3       21

                          Allianz          Scratch-                                                                                                                                                    +            +                    +
         8    Indonesia
                          General          card PA2                                                                                          -                +                   -
                                                                                                                                                                                                       +            +                    +
                                                                                                                                                                                                                                                               +                     1.1       25

                          Allianz          Motorcycle                                                                                          +                                                       +            +
         9    Malaysia
                          General          + PA2              +                                                                                                 -                 -
                                                                                                                                                                                                       +            +
                                                                                                                                                                                                                                            -                  +                     1.0       29

              West                                                                                                                                                                 +                                                     +                     +
         10   Africa &    Allianz Africa   Credit Life        +                                                                                                 -
                                                                                                                                                                                   +
                                                                                                                                                                                                        -              -
                                                                                                                                                                                                                                         +                     +
                                                                                                                                                                                                                                                                                     1.0       33
              Egypt

              West                                                                                                                             +                                   +
         11   Africa
                          Allianz Africa   Crop Index         +                                                                                                 -
                                                                                                                                                                                   +
                                                                                                                                                                                                        -           +                    +                     +                     1.0       35

                                           Savings-                                                                                                                                                                                      +                     +
         12   Burkina     Allianz Africa
                                           Life               +                                                                                                 -                 -                +               -
                                                                                                                                                                                                                                         +                     +
                                                                                                                                                                                                                                                                                     0.9       39

                          Bajaj Allianz    Cattle &                                                                                            +                                                                    +
         13   India
                          General          Livestock          +                                                                                                 -                 -                +
                                                                                                                                                                                                                    +
                                                                                                                                                                                                                                            -                  +                     0.9       41

                          Bajaj Allianz                                                                                                                                            +                   +
         14   India
                          General
                                           PA Plus            +                                                                                                 -
                                                                                                                                                                                   +                   +
                                                                                                                                                                                                                       -                    -                  +                     0.9       43
                                                                                                                                                                                                                                                                                                         © Allianz SE 2014

     1) See our website for a full explanation of our assessment methodology
     2) PA: Personal Accident
     Note: A high ranking is only an indicator for compliance with Allianz’
           microinsurance values, not an indicator for actual business success                                                                                                                                                                                                                       3
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
Knock-out          Qualitative criteria:
Overview1                                        criteria: "Can     "How well aligned with our
                                                 we call it micro?" microinsurance values?"
                                                     A                     B                    C                  D                    1                  2                 3                  4             5                    6                    7

                                                  Insurance principles

                                                                         Dev. Country or EM

                                                                                              Low-income focus

                                                                                                                 No subsidies >50%

                                                                                                                                     Strong Risk Mgmt

                                                                                                                                                        Other benefits

                                                                                                                                                                         Customers involved

                                                                                                                                                                                              Voluntary

                                                                                                                                                                                                          Customer education

                                                                                                                                                                                                                               Product simplicity

                                                                                                                                                                                                                                                    Low transaction costs
                                                                                                                                                                                                                                                                            Quality
                                                                                                                                                                                                                                                                            rank      Details
                                    Product                                                                                                                                                                                                                                 avg.        on
   #    Country     Company
                                    Name                                                                                                                                                                                                                                    c1-c7      page

                    Bajaj           Group                                                                                                                                                                                        +                     +
  15     India
                    Allianz Life    Term Life         +                                                                                                 -                 -                 -           +
                                                                                                                                                                                                                                 +                     +
                                                                                                                                                                                                                                                                              0.9      45

                    Bajaj Allianz   Personal                                                                                                                                                   +
  16     India
                    General         Accident          +                                                                                                 -                 -
                                                                                                                                                                                               +
                                                                                                                                                                                                               -                    -                  +                      0.6      47

 Phased out products                             Knock-out          Qualitative criteria:
                                                                                                                                                                                                                                                                            Quality
 since last update May 2014                      criteria: "Can     "How well aligned with our
                                                                                                                                                                                                                                                                            rank
                                                 we call it micro?" microinsurance values?"
                                    Product                                                                                                                                                                                                                                 avg.      Reason for
   #    Country     Company         Name              A                     B                    C                  D                    1                  2                 3                 4              5                    6                     7                 c1-c7     phase out
                                                                                                                                                                                                                                                                                      Distribution
                    Allianz         PA2 &                                                                                                                 +                                    +             +                    +                     +
   1    Colombia
                    Colombia        Dental            +                                                                                               +
                                                                                                                                                                               -
                                                                                                                                                                                               +             +                    +                     +
                                                                                                                                                                                                                                                                              1.6      contract
                                                                                                                                                                                                                                                                                        ended
                                                                                                                                                                                                                                                                                      Phased out
        Mada-       Allianz                                                                                                                                                                    +                                  +                                                   due to low
   3    gascar      Africa
                                    Mobile PA2                                                                                        -                  -                 -
                                                                                                                                                                                               +
                                                                                                                                                                                                                -
                                                                                                                                                                                                                                  +
                                                                                                                                                                                                                                                        +                     0.7      product
                                                                                                                                                                                                                                                                                        quality

 Non-qualifying products                         Knock-out          Qualitative criteria:
                                                                                                                                                                                                                                                                            Quality
 due to failing on criteria A - D                criteria: "Can     "How well aligned with our
                                                                                                                                                                                                                                                                            rank      Details
                                                 we call it micro?" microinsurance values?"
                                    Product                                                                                                                                                                                                                                 avg.        on
   #    Country     Company         Name             A                     B                   C                  D                    1                 2               3                    4           5                    6                    7                       c1-c7      page
                                                                                                                                                                                                                                                                              not
    1
         Ivory
         Coast
                    Allianz
                    Africa
                                    Mobile
                                    Savings                                                                                                                                                                                                                              micro
                                                                                                                                                                                                                                                                                       49

                                                                                                                                                                                                                                                                              not
    2    Malaysia
                    Allianz Life
                    + General
                                    Life & PA2                                                                                                                                                                                                                           micro
                                                                                                                                                                                                                                                                                       53

 Non-qualification means that a product has failed to meet any of the four basic criteria A – D of the Allianz
 Group microinsurance definition, although they may still address needs of low-income people. Sample
                                                                                                                                                                                                                                                                                                 © Allianz SE 2014

 cases are shown here to better illustrate conditions under which this may happen.

1) See our website for a full explanation of our assessment methodology
2) PA: Personal Accident
Note: A high ranking is only an indicator for compliance with Allianz’
      microinsurance values, not an indicator for actual business success                                                                                                                                                                                                                    4
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
1. Colombia: Family Term Life
A. Product Specifications
Product name                               “Seguro de Vida” (Life Insurance)
(generic or marketing name)
Product type                               Term Life
(e.g. term life, endowment, motorcycle)
Company name                               Allianz Colombia
Country                                    Colombia
Distribution partner type                  Microfinance Institution (MFI)
(e.g. MFIs, banks, coops, retailers)
Launch date                                1 July 2012
(and stop date if any)
1-sentence product description             Voluntary Group Term Life Insurance that provides life insurance cover
                                            to the group’s members (and optional their partners) plus additional
                                            funeral cover to the insured group members and up to 4 freely chosen
                                            close relatives
Group or individual product                Group
Voluntary opt-in, opt-out or               Voluntary opt-in
compulsory
Covered risks &                            Death due to any cause of insured (i.e. group member and optional –
benefits / sum insured                      against additional premium – the partner): COP 3mn to COP 15mn
                                            depending on chosen premium plan (~ USD 1,600 to 8,000)
                                           Funeral benefit to member and 4 freely chosen close relatives (which
                                            can include the partner): up to maximum COP 3mn (~ USD 1,600) for
                                            all premium plans. Benefit expires after 2 death cases
                                           Maximum sum assured per person: COP 30mn (~ USD 16,000), e.g. if
                                            a client has multiple policies of this product
Premium range                              Minimum COP 9,960 per month (~ USD 5.50) for minimum benefits for
(min, max)                                  single insured and 4 relatives
                                           Maximum COP 42,068 per month (~ USD 23.00) for maximum benefits
                                            for insured, partner and 4 relatives
Avg. premium / year                        COP 122,880 (USD ~ 68.00)
(annualize if necessary)
Other comments                             The product is only available to active clients of the MFI, i.e. those who
                                            have an active credit and/or savings account with that MFI
                                           90 days waiting period for minor pre-existing conditions
                                           180 days waiting period for major pre-existing conditions (e.g. cancer)
                                            and suicide
                                                                                                                             © Allianz SE 2014

                                                                                           >> back to Overview           5
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
1. Colombia: Family Term Life
B. Product Assessment1
Product:       Seguro de Vida                 Ranking2         Rationale / Comments

A   Insurance principles applied                              Fully applied

    Developing country or emerging                             Colombia is an emerging market according to S&P
B
    market
                                                              and a developing country according to World Bank
                                                               The MFI distributor targets low-income families, i.e. strata
    Great majority of insured people
                                                               1 - 3 of the 6-step Colombian socioeconomic stratification.
C   or assets from low-income                                 This can also be seen by the low maximum loan amount of
    segment
                                                               their micro-credit segment of COP 2.3mn (~ USD 1,300)
    No government subsidies of
D
    more than 50%
                                                              No government subsidies

                                                               The product protects several family members against death
    Significant contribution to risk                           which is a significant risk. Coverage includes pre-existing
1
    management of end customers
                                                   ++          conditions which allows for the inclusion of more vulnerable
                                                               people (subject to waiting periods).
    End-customer receives other
2   tangible benefits (e.g. discounts,              -          None
    lottery etc.)
                                                               Workshops were done by the MFI in selected branches to
    End-customers involved in                                  garner input for the product design, especially as previous
3
    product development
                                                   ++          life insurance offers had not found wide acceptance among
                                                               customers
    Voluntary opt-in (++),
4   voluntary opt-out (+)                          ++          Fully voluntary for existing customers of the MFI
    or compulsory (-)
                                                               Simple brochures are provided, and – because many
                                                               customers are not fully literate - the bank’s staff also gives
    Customer education and
5
    feedback mechanisms in place
                                                   ++          verbal explanations. Customers receive insurance
                                                               certificates, have access to a 24/7 hotline and to a special
                                                               claim help desk
                                                               Simple product without health declaration. Several plan
    Simple product specifications
                                                               options exist, so the distinction of which family member has
6   (e.g. pre-underwritten, few                     +          what level of coverage takes time to understand. Certain
    exclusions)
                                                               waiting periods and exclusions exist.
                                                               Monthly batch processing from MFI to insurer, sales are
    Strong measures to ensure low                              done complementary on top of other products (credit,
7
    transaction costs
                                                    +          savings). A claim help desk and a bank agent help desk
                                                               achieve streamlining of the service processes

Overall ranking3                                   1.4
                                                                                                                                    © Allianz SE 2014

C. Product Brochure: not available
1) See our website for a full explanation of our assessment methodology
2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
Note: A high ranking is only an indicator for compliance with Allianz’
     microinsurance values, not an indicator for actual business success                         >> back to Overview            6
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
2. Colombia: Home Business
A. Product Specifications
Product name                               “Seguro de Hogar” (Home insurance)
(generic or marketing name)
Product type                               Property
(e.g. term life, endowment, motorcycle)
Company name                               Allianz Colombia
Country                                    Colombia
Distribution partner type                  Microfinance Institution (MFI)
(e.g. MFIs, banks, coops, retailers)
Launch date                                1 July 2012
(and stop date if any)
1-sentence product description             Voluntary Group Property insurance that covers private homes,
                                            including those used for home-based business, against damage to the
                                            building and its content arising from various risks such as fire,
                                            lightening, flooding, windstorm, civil commotion etc.
Group or individual product                Group
Voluntary opt-in, opt-out or               Voluntary opt-in
compulsory
Covered risks &                            Costs of repair or replacement (but not improvement) of home and
benefits / sum insured                      home content damages due to below risks are covered as follows for
                                            Plan 1/Plan 2 respectively
                                           A: Fire, lightening, explosion, windstorm (incl. related rains and floods),
                                            falling trees, falling aircraft and vehicle crashes: up to COP 20mn/15mn
                                            (~ USD 11,000/8,000)
                                           B: Water damage, flooding, avalanche and landslides: up to COP
                                            5mn/3mn (~ USD 2,500/1,600)
                                           C: Violent strikes, civil commotion and malicious acts by 3rd parties: up
                                            to COP 10mn/7.5mn (~ USD 5,000/ 4,000)
                                           D: Actions to contain damage, actions of public authorities and debris
                                            removal: up to COP 2mn/1.5mn (~ USD 1,100/800)
                                           Max. sum insured from all risks per home over the entire life of the
                                            policy is COP 20mn (~ USD 11,000), i.e. should the accumulated
                                            damages exceed that amount, the excess is not covered and coverage
                                            will end
Premium range                              Minimum (Plan 2): COP 4,995 (~ USD 2.75) per month
(min, max)                                 Maximum (Plan 1): COP 6,660 (~ USD 3.60) per month
Avg. premium / year                        COP 67,200 (~ USD 37.00)
(annualize if necessary)
Other comments                             The product is only available to active clients of the MFI, i.e. those who
                                            have an active credit and/or savings account with that MFI
                                                                                                                              © Allianz SE 2014

                                           Earthquake risk is not covered, as this is not considered important by
                                            customers and would significantly increase the premium
                                           A deductible of 10% applies to risks B and C above; risks A and D do
                                            not have a deductible

                                                                                           >> back to Overview            7
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
2. Colombia: Home Business
B. Product Assessment1
Product:        Seguro de Hogar                Ranking2         Rationale / Comments

A    Insurance principles applied                              Fully applied
     Developing country or emerging                             Colombia is an emerging market according to S&P
B
     market
                                                               and a developing country according to World Bank
                                                                The MFI distributor targets low-income families, i.e. strata
     Great majority of insured people
                                                                1 - 3 of the 6-step Colombian socioeconomic stratification.
C    or assets from low-income                                 This can also be seen by the low maximum loan amount of
     segment
                                                                their micro-credit segment of COP 2.3mn (~ USD 1,300)
     No government subsidies of
D
     more than 50%
                                                               No government subsidies

                                                                Several serious risks to home property are covered. The
     Significant contribution to risk                           sums insured are high enough to allow micro-
 1
     management of end customers
                                                    ++          entrepreneurs to quickly get back on their feet and resume
                                                                their home-run businesses after a claim.
     End-customer receives other
 2   tangible benefits (e.g. discounts,              -          None
     lottery etc.)
                                                                The product was developed based on strong customer
     End-customers involved in                                  demand to cater to the insurance needs of small
 3
     product development
                                                    ++          entrepreneurs that borrow from the MFI and often run their
                                                                business out of their private homes
     Voluntary opt-in (++),
 4   voluntary opt-out (+)                          ++          Fully voluntary for existing customers of the MFI
     or compulsory (-)
                                                                Simple brochures are provided, and – because many
                                                                customers are not fully literate - the bank’s staff also gives
     Customer education and
 5
     feedback mechanisms in place
                                                    ++          verbal explanations. Customers receive insurance
                                                                certificates, have access to a 24/7 hotline and to a special
                                                                claim help desk
                                                                For a property product, design and policy wording are kept
     Simple product specifications
                                                                relatively simple, with only 2 available coverage plans. Still,
 6   (e.g. pre-underwritten, few                     +          time is needed to explain the exact covered risks, the
     exclusions)
                                                                deductibles and the claim procedure.
                                                                Monthly batch processing from MFI to insurer. No on-site
     Strong measures to ensure low                              claim inspection needed. A claim help desk and a bank
 7
     transaction costs
                                                     +          agent help desk achieve streamlining of the service
                                                                processes
Overall ranking3                                    1.4
                                                                                                                                      © Allianz SE 2014

C. Product Brochure: not available
 1) See our website for a full explanation of our assessment methodology
 2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
 3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
 Note: A high ranking is only an indicator for compliance with Allianz’
      microinsurance values, not an indicator for actual business success                         >> back to Overview             8
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
3. Colombia: Life & Maternity
A. Product Specifications
Product name                               “Voy Seguro” (I go safely)
(generic or marketing name)
Product type                               Term Life
(e.g. term life, endowment, motorcycle)
Company name                               Allianz Colombia
Country                                    Colombia
Distribution partner type                  Microfinance Institution (MFI)
(e.g. MFIs, banks, coops, retailers)
Launch date                                1 November 2012
(and stop date if any)
1-sentence product description             Voluntary Group Term Life Insurance that also provides maternity
                                            benefits to the insured or partner during pregnancy and after birth
Group or individual product                Group
Voluntary opt-in, opt-out or               Voluntary opt-in
compulsory
Covered risks &                            Death of the insured due to any cause: COP 4mn basic life benefit +
benefits / sum insured                      COP 600k for food basket + COP 500k funeral assistance, i.e. total
                                            death benefits of COP 5.1mn (~ USD 2,800)
                                           Maternity benefits for insured or partner: COP 400k at 6 months into
                                            pregnancy and COP 200k after birth, i.e. total maternity benefits of COP
                                            600k (~ USD 330)
                                           Maximum sum assured per person: COP 32mn (~ USD 18,000), e.g. if
                                            a client holds multiple policies of this product
Premium range                              COP 4,990 per month (~ USD 2.75)
(min, max)                                 One standard plan only; no other premium and benefit options
Avg. premium / year                        COP 59,880 (~ USD 33.00)
(annualize if necessary)
Other comments                             The product is only available to active micro-loan clients of the MFI (the
                                            MFI offers no savings services)
                                           The food basket and funeral assistance benefits are usually paid out as
                                            a cash lump sum together with the basic life insurance benefit
                                           90 days waiting period for pregnancy and minor pre-existing conditions
                                           180 days waiting period for major pre-existing conditions (e.g. cancer)
                                            and suicide
                                                                                                                             © Allianz SE 2014

                                                                                           >> back to Overview           9
Microinsurance Product Pool - public Overview and assessment of Allianz microinsurance products
3. Colombia: Life & Maternity
B. Product Assessment1
Product:        Voy Seguro                     Ranking2         Rationale / Comments

A    Insurance principles applied                              Fully applied
     Developing country or emerging                             Colombia is an emerging market according to S&P and a
B
     market
                                                               developing country according to World Bank
                                                                The MFI distributor targets low-income families, i.e. strata
     Great majority of insured people
                                                                1 - 3 of the 6-step Colombian socioeconomic stratification.
C    or assets from low-income                                 This can also be seen by the low average loan amount of
     segment
                                                                their borrowers of COP 2mn (~ USD 1,100)
     No government subsidies of
D
     more than 50%
                                                               No government subsidies

                                                                Death is a significant risk and coverage includes pre-
     Significant contribution to risk                           existing conditions (subject to waiting periods). Moreover,
 1
     management of end customers
                                                    ++          maternity expenses are a very frequent risk even if the
                                                                related policy benefits are not high.
     End-customer receives other
 2   tangible benefits (e.g. discounts,              -          None
     lottery etc.)
                                                                Focus Group Discussions with the MFI customers have
                                                                strongly influenced the product, for example that the larger
     End-customers involved in
 3
     product development
                                                    ++          part of the maternity benefits is already paid out at 6
                                                                months pregnancy. This allows the expectant mothers to
                                                                prepare in time for the delivery and post-natal phase.
     Voluntary opt-in (++),
     voluntary opt-out (+)                                      Fully voluntary option that can be added to the MFIs credit
 4                                                  ++          offering
     or compulsory (-)
                                                                Customers receive verbal explanations from the bank’s
     Customer education and                                     staff. Brochures are not used as customers are often semi-
 5
     feedback mechanisms in place
                                                    ++          literate. Customers receive insurance certificates, have
                                                                access to a 24/7 hotline and to a special claim help desk
     Simple product specifications                              Simple, easy to understand product design with only one
 6   (e.g. pre-underwritten, few                     +          available standard plan. No health declaration required.
     exclusions)                                                However, certain waiting periods and exclusions exist.
                                                                Monthly batch processing from MFI to insurer, sales are
     Strong measures to ensure low                              done complementary on top of other products (credit,
 7
     transaction costs
                                                     +          savings). A claim help desk and a bank agent
                                                                help desk achieve streamlining of the service processes
Overall ranking3                                    1.4
                                                                                                                                    © Allianz SE 2014

C. Product Brochure: not available
 1) See our website for a full explanation of our assessment methodology
 2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
 3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
 Note: A high ranking is only an indicator for compliance with Allianz’
      microinsurance values, not an indicator for actual business success                        >> back to Overview           10
4. Ivory Coast: Mobile Funeral
A. Product Specifications
Product name                               “Allianz Obsèques”
(generic or marketing name)
Product type                               Term life insurance
(e.g. term life, endowment, motorcycle)
Company name                               Allianz Côte d’Ivoire Assurance Vie
Country                                    Ivory Coast
Distribution partner type                  Telecommunication company
(e.g. MFIs, banks, coops, retailers)
Launch date                                1 June 2012
(and stop date if any)
1-sentence product description             Voluntary group life insurance for “mobile money” account holders
                                            of the partnering telecommunication company; coverage includes
                                            protection against death due to all causes and total permanent disability
Group or individual product                Group
Voluntary opt-in, opt-out or               Voluntary opt-in
compulsory
Covered risks &                            Natural death or total permanent disability:
benefits / sum insured                      FCFA 500,000 (~ USD 900)
                                           Accidental death: FCFA 1,000,000 (~ USD 1,800)
                                           Part of the death benefit (up to 100%) can be chosen as direct
                                            payment to a designated funeral home to cover funeral expenses
                                            (i.e. “in kind” benefit)
Premium range                              FCFA 8,000 (~ USD 14) for yearly or FCFA700 (~ USD 1.3)
(min, max)                                  for monthly payment; premiums are automatically deducted
                                            from “mobile money” account
Avg. premium / year                        FCFA 8,400 (~ USD 15), based on the fact that most insured
(annualize if necessary)                    choose the monthly premium payment option
Other comments                             Age limits are 21 to 65, with disability coverage expiring at age 61
                                           Enrollment still happens by physical form filling at the telco’s outlets, but
                                            premium payment is only possible through mobile money
                                           Multiple enrollments are not allowed
                                                                                                                             © Allianz SE 2014

                                                                                            >> back to Overview         11
4. Ivory Coast: Mobile Funeral
B. Product Assessment1
               Allianz
Product:                                      Ranking2         Rationale / Comments
               Obsèques

A   Insurance principles applied                              Fully applied

    Developing country or emerging                             Ivory Coast, after 10 years of civil war and a political crisis
B
    market
                                                              in 2011, is more still very much a developing country

    Great majority of insured people                           The vast majority of the population of Ivory Coast is low
C   or assets from low-income                                 income and the low sums insured also only appeal to low-
    segment                                                    income segments

    No government subsidies of
D
    more than 50%
                                                              No government subsidies

                                                               Death is a significant risk for low-income families in Ivory
    Significant contribution to risk                           Coast. Optional direct payment of a part of the benefit to
1
    management of end customers
                                                   ++          funeral homes helps to insure “proper” payout usage.
                                                               The “payout to annual premium ratio” of 60 is decent
    End-customer receives other
2   tangible benefits (e.g. discounts,              -          None
    lottery etc.)

    End-customers involved in
3
    product development
                                                    -          No

    Voluntary opt-in (++),
    voluntary opt-out (+)                                      Fully voluntary. Moreover, the monthly premium payment
4                                                  ++          option allows for cash-flow friendly payment
    or compulsory (-)
                                                               Customers receive a physical insurance certificate,
    Customer education and
5
    feedback mechanisms in place
                                                   ++          additional information via SMS and have access to a 8/5
                                                               hotline of the insurer
    Simple product specifications
                                                               Policy terms and exclusions are much simplified.
6   (e.g. pre-underwritten, few                    ++          No health underwriting and waiting period
    exclusions)

    Strong measures to ensure low                              Premium collection through auto-debit from “mobile money”
7
    transaction costs
                                                   ++          accounts is very efficient

Overall ranking3                                   1.4
                                                                                                                                      © Allianz SE 2014

1) See our website for a full explanation of our assessment methodology
2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
Note: A high ranking is only an indicator for compliance with Allianz’
     microinsurance values, not an indicator for actual business success                          >> back to Overview            12
4. Ivory Coast: Mobile Funeral
C. Product Brochure

                                                            © Allianz SE 2014

Front

                                 >> back to Overview   13
4. Ivory Coast: Mobile Funeral
C. Product Brochure

                                                            © Allianz SE 2014

Back

                                 >> back to Overview   14
5. India: Life + Savings
A. Product Specifications
Product name                               Sarve Shakti Suraksha (SSS)
(generic or marketing name)
Product type                               5-year term life insurance with systematic savings incorporated
(e.g. term life, endowment, motorcycle)
Company name                               Bajaj Allianz Life Insurance Company Limited
Country                                    India
Distribution partner type                  Non-bank Microfinance Institutions (MFIs),
(e.g. MFIs, banks, coops, retailers)        Regional Rural Banks, Banking Correspondents,
                                            Customer Support Centers, Cooperatives
Launch date                                Launch date: April 2008
(and stop date if any)                     Stop date: effective August 2013, this product has been closed for the
                                            issuance of new group policies, due to regulatory changes
                                           New members could still enroll under existing group policies until latest
                                            July 2014
                                           Now completely closed for new business and phasing out over the
                                            next 5 years until 2019
1-sentence product description             A combination of term insurance and systematic savings benefits
                                            designed to provide risk protection as well as alternative savings
                                            opportunities
                                           The product term is 5 years
Group or individual product                Group Insurance
Voluntary opt-in, opt-out or               Voluntary opt-in
compulsory
Covered risks &                            Sum Insured: Minimum INR 2500 (~ USD 50), no limit on maximum
benefits / sum insured                      coverage (Subject to underwriting limits)
                                           Risks covered: Natural and accidental death + disability
Premium range                              Minimum INR 500 (~ USD 10) per annum
(min, max)                                 no limit on maximum premium
Avg. premium / year                        INR 1,750 (~ USD 35)
(annualize if necessary)
Other comments                             The product has won numerous awards, including the Skoch Award for
                                            Financial Inclusion 2011 & 2012
                                                                                                                         © Allianz SE 2014

                                                                                          >> back to Overview       15
5. India: Life + Savings
B. Product Assessment1
                Sarve Shakti
Product:                                       Ranking2         Rationale / Comments
                Suraksha (SSS)

A    Insurance principles applied                              Fully applied

     Developing country or emerging                             India is an emerging market according to S&P
B
     market                                                    and a developing country according to World Bank

     Great majority of insured people
                                                                Majority of the premiums collected for this product
C    or assets from low-income                                 are under INR 2,000 (~ USD 40) per year
     segment

     No government subsidies of                                 All premiums are paid by the customer.
D
     more than 50%                                             There is no premium subsidy
                                                                SSS offers life coverage and a savings feature but
     Significant contribution to risk                           claims and especially savings balances are relatively
 1
     management of end customers
                                                     +          small, even for low-income Indians. Moreover, in case
                                                                of RBBs outstanding loan balances are deducted first
     End-customer receives other
 2   tangible benefits (e.g. discounts,              -          None
     lottery etc.)

     End-customers involved in
 3
     product development
                                                     -          No

     Voluntary opt-in (++),                                     It is a voluntary opt-in. In some cases premium amounts
     voluntary opt-out (+)                                      are also bundled with the loan installments to make the
 4                                                  ++          product affordable. However, there is no compulsion
     or compulsory (-)
                                                                from the distribution partner’s side at any point in time
                                                                Allianz hotline printed on every brochure and policy
     Customer education and
 5
     feedback mechanisms in place
                                                    ++          document. A systematic “Value for the Customer”
                                                                education initiative has been put in place, too
     Simple product specifications                              Guaranteed issuance except where questions on
 6   (e.g. pre-underwritten, few                    ++          the health declaration are marked as affirmative.
     exclusions)                                                Only exclusion: Suicide not covered in year 1
                                                                The delivery channel fully integrates the product
     Strong measures to ensure low                              into existing business processes.
 7
     transaction costs
                                                    ++          Collection is often aligned with loan repayment.
                                                                Other operational tasks are also outsourced

Overall ranking3                                    1.3
                                                                                                                                 © Allianz SE 2014

C. Product Brochure: not available
 1) See our website for a full explanation of our assessment methodology
 2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
 3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
 Note: A high ranking is only an indicator for compliance with Allianz’
      microinsurance values, not an indicator for actual business success                        >> back to Overview        16
6. Indonesia: Credit Life Plus (additional brochure added, see page 20)
A. Product Specifications
Product name                               Payung Keluarga (Family Umbrella)
(generic or marketing name)
Product type                               Term Life (attached to credit accounts), with riders
(e.g. term life, endowment, motorcycle)
Company name                               Allianz Indonesia
Country                                    Indonesia
Distribution partner type                  Banks, MFIs
(e.g. MFIs, banks, coops, retailers)
Launch date                                1 Sep 2006 for base product
(and stop date if any)                     27 Nov 2013 for riders
1-sentence product description             Compulsory group credit life coverage (conventional or takaful) with
                                            flexible benefits and voluntary add-on riders
Group or individual product                Group
Voluntary opt-in, opt-out or               Compulsory for base product (with benefit package pre-configured by
compulsory                                  MFI), and voluntary for add-on riders
Covered risks &                            Base Product:
benefits / sum insured                           Risk: Death of debtor and spouse (optional)
                                                 Benefit: Outstanding loan balance, or original loan amount
                                                 Additional “funeral” benefit of up to 2x original loan (optional)
                                                 Loans: IDR 0 – max. 200mn (~ USD 0 - 20,000)
                                           Riders (since Dec-2013):
                                                 Personal Accident for accidental death and total or partial
                                                    permanent disability, with benefits of up to IDR 25,000,000
                                                    (~ USD 2,500) - pro-rated for partial disability
                                                 Home Insurance for fire; with relocation benefits up to IDR
                                                    5,000,000 (~ USD 500) and additional accidental death benefit
                                                    of up to IDR 5,000,000 (~ USD 500)
                                                 Hospital Cash; with daily lumpsum of up to IDR 250,000
                                                    (~ USD 25) from 1st day of hospitalization, for max. 180 days,
                                                    and max. IDR 2,500,000 (~ USD 250) of surgery benefits
Premium range                              Base Product:
(min, max)                                       IDR 100 to 1mn (~ USD 0.1 – 110), depending on loan amount,
                                                    tenor & benefits
                                           Riders (annualized premium, as coverage runs as long at the loans):
                                                 Personal Accident: IDR 8,000 – 20,000 (~ USD 0.8 – 2)
                                                 Home Insurance: IDR 5,000 – 30,000 (~ USD 0.5 – 3)
                                                 Hospital Cash: IDR 100,000 – 250,000 (~ USD 10 – 25)
Avg. premium / year                        Base Product: IDR 12,000 (~ USD 1.3)
(annualize if necessary)                   Riders: n.a.
                                                                                                                           © Allianz SE 2014

Other comments                             Base product is modular, with theoretically 54 different
                                            benefit configurations for MFIs to choose from
Additional resources                       Case Study: How Allianz Indonesia reached over 1 million with
                                            microinsurance (Allianz 2013)

                                                                                          >> back to Overview         17
6. Indonesia: Credit Life Plus
B. Product Assessment1
               Payung
Product:                                      Ranking2         Rationale / Comments
               Keluarga

A   Insurance principles applied                              Applied

    Developing country or emerging                             Indonesia is an emerging market according to S&P
B
    market                                                    and a developing country according to World Bank

    Great majority of insured people                           98% of insured loans are under IDR 5mn (~ USD 550).
C   or assets from low-income                                 This serves as a reliable proxy for „majority low income“
    segment                                                    customers

    No government subsidies of
D
    more than 50%                                             No government subsidies

                                                               Death of a breadwinner is a significant risk to low-income
                                                               families in Indonesia. Although most loans are covered for
    Significant contribution to risk
1
    management of end customers
                                                   ++          the outstanding balance only, 20% of them also carry some
                                                               cash payout to the families. Voluntary riders add further
                                                               flexibility to customers to manage various other risks.
    End-customer receives other
2   tangible benefits (e.g. discounts,              -          None
    lottery etc.)
                                                               Extensive market research was done to understand the
    End-customers involved in                                  target market. Life risk was only the top4 identified
3
    product development
                                                    +          customer risk. The voluntary hospital cash rider, though,
                                                               addresses the top1 identified customer risk of sickness.
    Voluntary opt-in (++),                                     The base credit life cover is compulsory for customers as
4   voluntary opt-out (+)                           +          per the MFIs benefit configuration. However, the additional
    or compulsory (-)                                          riders can be taken by customers on voluntary basis.

                                                               Brochures are provided by some MFIs. Other MFIs
                                                               distribute member cards instead. MFI staff is also equipped
    Customer education and
5
    feedback mechanisms in place
                                                    +          with flip-charts to explain the product on the spot. Direct
                                                               helpline and Allianz address are not provided, except for
                                                               the rider products. No systematic feedback collection.
    Simple product specifications                              Free coverage limit up to IDR 10mn (~ USD 1,100).
6   (e.g. pre-underwritten, few                    ++          Only 2 exclusions: Suicide and insurance related crime
    exclusions)                                                (+ age limit 17-60)

                                                               Product, distribution and collection are fully integrated
    Strong measures to ensure low
7
    transaction costs
                                                   ++          with MFI micro loans, including for riders. Most of the data
                                                               entry and claims handling is also “outsourced” to the MFIs
                                                                                                                                   © Allianz SE 2014

Overall ranking3                                   1.3

1) See our website for a full explanation of our assessment methodology
2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
Note: A high ranking is only an indicator for compliance with Allianz’
     microinsurance values, not an indicator for actual business success                        >> back to Overview           18
6. Indonesia: Credit Life Plus
C. Product Brochure – Compulory base product

                                  Member Card as alternative to brochure

                                  Front

                                  Back
                                                                                © Allianz SE 2014

                                                     >> back to Overview   19
6. Indonesia: Credit Life Plus
C. Product Brochure – Voluntary add-on riders (NEW)

                                                           © Allianz SE 2014

                                                      20
7. Ivory Coast: Funeral Insurance
A. Product Specifications
Product name                               Assurance Obséques (Funeral Insurance)
(generic or marketing name)
Product type                               Funeral Insurance
(e.g. term life, endowment, motorcycle)
Company name                               Allianz Ivory Coast
Country                                    Ivory Coast
Distribution partner type                  Microfinance Institutions (MFIs)
(e.g. MFIs, banks, coops, retailers)
Launch date                                October 2009
(and stop date if any)
1-sentence product description             Payment of a lump sum in case of death due to any cause, with variable
                                            options (accidental death, education grant for children, family
                                            coverage); exact offering may vary per MFI
Group or individual product                Group
Voluntary opt-in, opt-out or               Voluntary opt-in
compulsory
Covered risks &                            Death: lump sum from XOF 300,000 to 2,000,000 (~ USD 600 – 4,000),
benefits / sum insured                      depending on selected benefit plan
                                           With some MFIs,
                                                  spouse, children, and parents can be selectively added to
                                                    coverage
                                                  the death benefit is doubled in case of accidental death
                                                  the insured can choose to have approx. 60% of the death
                                                    benefit paid directly to an undertaker
                                                  a supplementary education rider can be added, which provides
                                                    additional XOF 250,000 to 500,000 for 4 to 6 months as school
                                                    fees payment (depending upon chosen option)

Premium range                              From XOF 5,000 to 92,000 (~ USD 10 – 195) per year
(min, max)                                 An additional XOF 1,000 (~ USD 2) one time subscription fee is
                                            charged

Avg. premium / year                        XOF 22,000 (~ USD 45)
(annualize if necessary)
Other comments                             None
                                                                                                                      © Allianz SE 2014

                                                                                        >> back to Overview      21
7. Ivory Coast: Funeral Insurance
B. Product Assessment1
               Assurance
Product:                                      Ranking2         Rationale / Comments
               Obséques

A   Insurance principles applied                              Fully applied

    Developing country or emerging                             Ivory Coast, after 10 years of civil war and a political crisis
B
    market
                                                              in 2011, is more still very much a developing country

    Great majority of insured people                           The customers of the MFI distribution partners are low-
C   or assets from low-income                                 medium segment, with at least 80% of the insured
    segment                                                    belonging to the 60% of population with the lowest incomes

    No government subsidies of
D
    more than 50%
                                                              Premiums are not subsidized

                                                               Funerals are a significant expense in Ivory Coast, and the
                                                               product significantly contributes to covering these. Family
    Significant contribution to risk
1
    management of end customers
                                                   ++          and parents can be covered as well at very competitive
                                                               pricing. The possibility to add an education rider gives
                                                               further options to customize the product to customer needs.
    End-customer receives other                                No tangible other benefits. But with some MFIs the insured
2   tangible benefits (e.g. discounts,              -          has the option that part of the payout is paid to the
    lottery etc.)                                              undertaker to ensure a proper funeral, no matter what

    End-customers involved in
3
    product development
                                                    -          No customer studies

    Voluntary opt-in (++),
4   voluntary opt-out (+)                          ++          100% voluntary
    or compulsory (-)

                                                               Simple language brochures are provided. Some MFIs also
    Customer education and
5
    feedback mechanisms in place
                                                    +          give Allianz contact details on their brochures. No service
                                                               hotline and systematic collection of customer feedback.
    Simple product specifications
                                                               Simple base product, with simple add-on options (e.g.
6   (e.g. pre-underwritten, few                    ++          education rider), no medical selection
    exclusions)
                                                               The MFIs takes charge of distribution, subscription, data
    Strong measures to ensure low
7
    transaction costs
                                                   ++          and premiums collection, and parts of the claims process.
                                                               This significantly lowers costs

Overall ranking3                                   1.3
                                                                                                                                      © Allianz SE 2014

1) See our website for a full explanation of our assessment methodology
2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
Note: A high ranking is only an indicator for compliance with Allianz’
     microinsurance values, not an indicator for actual business success                          >> back to Overview            22
7. Ivory Coast: Funeral Insurance
C. Product Brochure – MFI1

Outside

                                                               © Allianz SE 2014

Inside
                                    >> back to Overview   23
7. Ivory Coast: Funeral Insurance
C. Product Brochure – MFI2

 Front

                             Back
                                                               © Allianz SE 2014

                                    >> back to Overview   24
8. Indonesia: Scratch-Card Personal Accident
A. Product Specifications
Product name                              •   Kartu ProteksiKU (“My Protection Card”)
(generic or marketing name)
Product type                              •   Personal Accident
(e.g. term life, endowment, motorcycle)
Company name                              •   Allianz General Indonesia
Country                                   •   Indonesia
Distribution partner type                 •   MFIs (Micro Finance Institutions)
(e.g. MFIs, banks, coops, retailers)
Launch date                               •   2011 (for microinsurance channel: 1-Oct-2012)
(and stop date if any)
1-sentence product description            •   Personal Accident insurance in form of credit-card sized pre-paid
                                              voucher; instant activation and coverage confirmation via SMS
Group or individual product               •   Individual
Voluntary opt-in, opt-out or              •   Voluntary opt-in
compulsory
Covered risks &                           •   Death caused by accident: IDR 25mn (~ USD 2,750)
benefits / sum insured                    •   Total permanent disability caused by accident: maximum IDR 25mn (~
                                              USD 2,750) depending on degree of physical disability
Premium range                             •   All vouchers cost IDR 27,500 (~ USD 3.0) and are valid for one year
(min, max)
Avg. premium / year                       •   IDR 27,500 per year (~ USD 3.00)
(annualize if necessary)
Other comments                            •   The product is also sold through other channels, e.g. tied agents.
                                              However, this assessment focuses only on the microinsurance
                                              segment, i.e. distribution through MFIs. Business figures are only
                                              reported from this channel.

                                                                                                                         © Allianz SE 2014

                                                                                           >> back to Overview      25
8. Indonesia: Scratch-Card Personal Accident
B. Product Assessment1

Product:       Kartu Proteksiku               Ranking2         Rationale / Comments

A   Insurance principles applied                              Fully applied

    Developing country or emerging                             Indonesia is an emerging market according to S&P and a
B
    market                                                    developing country according to World Bank
                                                               Product is distributed through MFIs that focus on low-
    Great majority of insured people
                                                               income customers. As the product is voluntary, some
C   or assets from low-income                                 insured may actually be better off, but the majority can still
    segment
                                                               be considered low-income in the Indonesian context.
    No government subsidies of
D
    more than 50%                                             No government subsidies

                                                               Personal Accident sold to the general public, i.e. not to a
    Significant contribution to risk                           special high risk group (e.g. construction workers), does
1
    management of end customers
                                                    -          not contribute significantly to risk management of low-
                                                               income people as the likelihood of a claim is very low
    End-customer receives other                                The exceptionally high payout-to-premium ratio of 920/1
2   tangible benefits (e.g. discounts,              +          (USD 2,750 coverage for 3.00 premium) qualifies as a
    lottery etc.)                                              “tangible other benefit”.

    End-customers involved in
3
    product development
                                                    -          No

    Voluntary opt-in (++),
4   voluntary opt-out (+)                          ++          Fully voluntary
    or compulsory (-)

                                                               Customer receives full policy wording as booklet and a
    Customer education and
5
    feedback mechanisms in place
                                                   ++          handy insurance card to be put in wallet, including Allianz
                                                               service number and address.

    Simple product specifications                              Simple product format (voucher), automatic acceptance via
6   (e.g. pre-underwritten, few                    ++          SMS with no exclusions except age limit. Booklet with full
    exclusions)                                                policy wording is a bit lengthy.

                                                               SMS activation and single premium payment minimize
    Strong measures to ensure low
7
    transaction costs
                                                    +          distribution and collection costs. Claim settlement is
                                                               traditional. No integrated IT system.

Overall ranking3                                   1.1
                                                                                                                                     © Allianz SE 2014

1) See our website for a full explanation of our assessment methodology
2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
Note: A high ranking is only an indicator for compliance with Allianz’
     microinsurance values, not an indicator for actual business success                         >> back to Overview            26
8. Indonesia: Scratch-Card Personal Accident
C. Policy Document

Policy booklet (cover)

                                                                © Allianz SE 2014

Policy booklet (first inside page)

                                     >> back to Overview   27
8. Indonesia: Scratch-Card Personal Accident
C. Policy Document

Insurance card (front)

                                                               © Allianz SE 2014

Insurance card (back)

                                    >> back to Overview   28
9. Malaysia: Motorcycle + PA
A. Product Specifications
Product name                               Motorcycle & Personal Acccident
(generic or marketing name)
Product type                               Motorcycle & Personal Accident
(e.g. term life, endowment, motorcycle)
Company name                               Allianz General Malaysia
Country                                    Malaysia
Distribution partner type                  Postal Service
(e.g. MFIs, banks, coops, retailers)
Launch date                                1 July 2011
(and stop date if any)
1-sentence product description             Motorcycle coverage for third-party liability and
                                            (optional) loss and damage to due to accident
                                            + Personal Accident as semi-bundled extra offer
Group or individual product                Individual
Voluntary opt-in, opt-out or               Voluntary opt-in
compulsory
Covered risks &                            Motorcycle loss & damage: maximum current
benefits / sum insured                      market value of motorcycle
                                           PA: Death due to accident: MYR 5,000 (~ USD 1,600)
                                           PA: Total permanent diability or dismemberment:
                                            MYR 5,000 (~ USD 1,600)
                                           PA: Bereavement benefit: MYR 500 (~ USD 160)
Premium range                              for Motorcylce: n.a.; for PA: MYR 15 (~ USD 5) per year
(min, max)
Avg. premium / year                        For Motorcycle: MYR 100 (~ USD 33)
(annualize if necessary)                   For PA: MYR 15 (~ USD 5)
Other comments                             Motorcycle premiums vary per brand and engine volume
                                           Product is also marketed by tied agents at different premiums
                                            (excluded here)
                                           Third-party liability cover is a statutory requirement for motorcycles in
                                            Malaysia. Additional motorcycle cover and personal accident cover are
                                            voluntary
                                                                                                                             © Allianz SE 2014

                                                                                           >> back to Overview          29
9. Malaysia: Motorcycle + PA
B. Product Assessment1
               Motorcycle
Product:                                      Ranking2         Rationale / Comments
               & PA

A   Insurance principles applied                              Applied

    Developing country or emerging                             Malaysia is an emerging market according to S&P
B
    market                                                    and a developing country according to World Bank

    Great majority of insured people
                                                               Customer base of postal service is generally
C   or assets from low-income                                 low-income, especially for insurance sales
    segment

    No government subsidies of
D
    more than 50%                                             No government subsidies

                                                               Motorcycle coverage is comparable in importance to
    Significant contribution to risk                           car coverage in developed markets. It is a statutory
1
    management of end customers
                                                   ++          requirement in Malaysia. PA is sensible for motorcyclist as
                                                               a high risk group
    End-customer receives other
2   tangible benefits (e.g. discounts,              -          None
    lottery etc.)

    End-customers involved in
3
    product development
                                                    -          No

    Voluntary opt-in (++),                                     Several options to choose from: Third-Party liability only (a
4   voluntary opt-out (+)                          ++          statutory requirement), comprehensive (TPL + loss &
    or compulsory (-)                                          damage) and on-top Personal Accident cover

                                                               Brochures and policy documents are provided,
    Customer education and
5
    feedback mechanisms in place
                                                   ++          including an Allianz customer service hotline. Coverage
                                                               is widely used and well known in Malaysia.

    Simple product specifications                              Motorcycle policy wording is quite lenghty, the same
6   (e.g. pre-underwritten, few                     -          as for all other distribution channels (e.g. tied agents),
    exclusions)                                                and the same as for car insurance

                                                               Distribution through low-cost Malaysian postal service
    Strong measures to ensure low
7
    transaction costs
                                                    +          allows somewhat lower distribution and operational
                                                               costs (e.g. vis-à-vis tied agents)

Overall ranking3                                   1.0
                                                                                                                                    © Allianz SE 2014

1) See our website for a full explanation of our assessment methodology
2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
Note: A high ranking is only an indicator for compliance with Allianz’
     microinsurance values, not an indicator for actual business success                          >> back to Overview          30
9. Malaysia: Motorcycle + PA
C. Product Brochure

Outside
Personal Accident only. No brochure for Motorcycle component.
                                                                                           © Allianz SE 2014

                                                                >> back to Overview   31
9. Malaysia: Motorcycle + PA
C. Product Brochure

Inside
Personal Accident only. No brochure for Motorcycle component.
                                                                                           © Allianz SE 2014

                                                                >> back to Overview   32
10. West Africa & Egypt: Credit Life
A. Product Specifications
Product name                              •   Assurance Décès Emprunteur (Life Insurance for Entrepreneurs)
(generic or marketing name)
Product type                              •   Term Life (attached to credit accounts)
(e.g. term life, endowment, motorcycle)
Company name                              •   Allianz Africa and local subsidiaries
Country                                   •   Cameroon, Burkina Faso, Egypt, Ivory Coast, Madagascar, Senegal
Distribution partner type                 •   Microfinance Institutions (MFIs)
(e.g. MFIs, banks, coops, retailers)
Launch date                               •   13-Jan-2008
(and stop date if any)
1-sentence product description            •   In case of death of the loan taker due to all causes or in case of total
                                              permanent disability of the loan taker due to accident, Allianz repays
                                              100% of the initial loan amount
Group or individual product               •   Group
Voluntary opt-in, opt-out or              •   Compulsory
compulsory
Covered risks &                           •   Death of the loan taker due to all causes
benefits / sum insured                    •   Death of spouse (as voluntary add-on, Senegal only)
                                          •   Total permanent disability of the loan taker due to accident (medically
                                              certified)
                                          •   Sum Insured: 100% of the initial loan amount from which:
                                                    •    The MFI receives the outstanding loan balance
                                                    •    The micro-entrepreneur’s family receives the difference
                                                         between the initial loan amount and the outstanding loan
                                                         balance
Premium range                             •   Avg. 0.6% of loan amount (depending on risk characteristics of the
(min, max)                                    insured group)
Avg. premium / year                       •   USD 3 per loan
(annualize if necessary)                  •   loans run for an average of 12 months with an avg. loan size USD 540
Other comments                            •   Developed and distributed in cooperation with
                                              Planet Guarantee (except Cameroon and
                                              Ivory Coast)
                                                                                                                              © Allianz SE 2014

                                                                                             >> back to Overview         33
10. West Africa & Egypt: Credit Life
B. Product Assessment1
                Assurance Décès
Product:                                       Ranking2         Rationale / Comments
                Emprunteur
A    Insurance principles applied                              Applied

                                                                Burkina Faso, Cameroon, Egypt, Ivory Coast, Madagascar
     Developing country or emerging
B
     market                                                    and Senegal are all developing countries according to
                                                                World Bank
                                                                The vast majority of insured are low income micro-
     Great majority of insured people
                                                                entrepreneurs. This can be seen from their average loan
C    or assets from low-income                                 size of USD 540 (data from Cameroon and Ivory Coast not
     segment
                                                                included)
     No government subsidies of
D
     more than 50%                                             No government subsidies

                                                                Death is a significant risk and there is a direct payout to the
     Significant contribution to risk                           family (after deduction of the loan balance). Coverage of
 1
     management of end customers
                                                     +          HIV+ or diabetic entrepreneurs facilitates their access to
                                                                credit. Accidental disability risk is less significant
     End-customer receives other
 2   tangible benefits (e.g. discounts,              -          None
     lottery etc.)
                                                                A market and demand study was done. Product design and
     End-customers involved in
 3
     product development
                                                    ++          education materials were pilot tested with micro-
                                                                entrepreneurs
     Voluntary opt-in (++),
     voluntary opt-out (+)                                      The product is compulsory for the credits of all MFI
 4                                                   -          partners
     or compulsory (-)
                                                                The MFI’s credit officers are trained to orally explain the
     Customer education and                                     product to their clients, but no local language material for
 5
     feedback mechanisms in place
                                                     -          the customer. Regular exchange on customer complaints
                                                                between MFIs and the broker (Planet Guarantee)
     Simple product specifications                              No pre-underwriting. Only 3 exclusions (suicide, radiation,
 6   (e.g. pre-underwritten, few                    ++          war). No medical exclusions. Simplified disability definition
     exclusions)                                                and easy claims documentation
                                                                The mandatory underwriting-free group insurance
     Strong measures to ensure low                              approach lowers transaction costs. Most processes are
 7
     transaction costs
                                                    ++          outsourced to the MFIs and the broker (Planet Guarantee)
                                                                which operate on lower costs than Allianz

Overall ranking3                                    1.0
                                                                                                                                     © Allianz SE 2014

C. Product Brochure: not available
 1) See our website for a full explanation of our assessment methodology
 2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
 3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
 Note: A high ranking is only an indicator for compliance with Allianz’
      microinsurance values, not an indicator for actual business success                         >> back to Overview           34
11. West Africa: Crop Index
A. Product Specifications
Product name                                 Assurance Récolte Sahel (Sahel Harvest Insurance)
(generic or marketing name)
Product type                                 Index insurance
(e.g. term life, endowment, motorcycle)
Company name                                 Allianz Africa and local subsidiaries
Country                                      Burkina Faso and Mali
Distribution partner type                    Microfinance Institutions (MFIs), banks, agricultural cooperatives and
(e.g. MFIs, banks, coops, retailers)          agro-dealer networks
Launch date                                  1 June 2011
(and stop date if any)
1-sentence product description               Covers outstanding loans of smallholder farmers; claims are triggered
                                              automatically if the rainfall is insufficient for proper growth of the
                                              farmers’ crops (corn or cotton)
Group or individual product                  Group
Voluntary opt-in, opt-out or                 Compulsory
compulsory
Covered risks &                              If evapotranspiration index1 below 54 – 58% (depending on crop and
benefits / sum insured                        region), i.e. total crop failure: Full coverage of outstanding loan amount
                                             If evapotranspiration index* between approx 65% and 54 – 58%, i.e.
                                              partial crop failure: Partial coverage of outstanding loan amount
Premium range                                10 – 12% of loan amount, depending on crop and region
(min, max)
Avg. premium / year                          USD 27 per loan; avg. loan size is USD 235 (avg. loan duration: 3.5
(annualize if necessary)                      months)
                                             Annualization not applicable because planting season only lasts 3.5
                                              months
Other comments                                 Only sold in a 4 - 6 weeks sales window before planting season
                                               Expansion to more markets and crops types is planned
                                               100% of the risk is reinsured by international reinsurance partners
                                               Developed and distributed in cooperation with
                                                Planet Guarantee
                                                                                                                                © Allianz SE 2014

1) Evapotranspiration is the sum of evaporation of water from plants and soil.
   This index is independently measured by third parties using satellite data.               >> back to Overview           35
11. West Africa: Crop Index
B. Product Assessment1
               Assurance Récolte
Product:                                      Ranking2         Rationale / Comments
               Sahel
                                                               Applied. The risk of insufficient rainfall in the insured areas
A   Insurance principles applied                              is high. This is why the premium rate is also relatively high
                                                               at around 10-12%
    Developing country or emerging                             Burkina Faso, Mali and Senegal are developing countries
B
    market                                                    according to World Bank

    Great majority of insured people                           The vast majority of insured are low income farmers. This
C   or assets from low-income                                 can be seen from their small farm sizes (avg. 1.3 ha) and
    segment                                                    their low avg. loan size of USD 235
                                                               No government subsidies. However, an initial grant by
    No government subsidies of
D
    more than 50%                                             AGRA (Alliance for a Green Revolution in Africa) helped
                                                               with product development and piloting

                                                               Low rainfall is a great risk for farmers. Outstanding loans
    Significant contribution to risk
1
    management of end customers
                                                   ++          are hard to repay when harvests fail. The product
                                                               addresses this and eases access to credit
    End-customer receives other
2   tangible benefits (e.g. discounts,              -          None
    lottery etc.)
                                                               Extensive market and demand study before product
    End-customers involved in
3
    product development
                                                   ++          development. Product and education materials were pilot
                                                               tested with a small number of farmers.

    Voluntary opt-in (++),                                     Although the product can be offered on a voluntary basis,
4   voluntary opt-out (+)                           -          virtually all current distribution partners have made
    or compulsory (-)                                          coverage mandatory for their agro-loans

                                                               Intensive training of distribution channels and their field
    Customer education and                                     representatives. Raising of awareness through posters,
5
    feedback mechanisms in place
                                                    +          radio, film. However, no access to a hotline or systematic
                                                               feedback mechanism
                                                               No underwriting and no exclusions. Conceptually, the index
    Simple product specifications
                                                               is straightforward. But the exact technical definition and
6   (e.g. pre-underwritten, few                     +          measurement method is complex. The product therefore
    exclusions)
                                                               requires in-depth explanation
                                                               The (mandatory) group insurance approach lowers
                                                               transaction costs. The claims process is simplified by the
    Strong measures to ensure low
7
    transaction costs
                                                    +          index as it allows automatic triggering of claims.
                                                               Reinsurance coverage is essential and needs to be
                                                               administered
                                                                                                                                      © Allianz SE 2014

Overall ranking3                                   1.0

1) See our website for a full explanation of our assessment methodology
2) For knock-out criteria A-D: or ; for criteria 1 – 7: “-” (0), “+” (1) or “++” (2)
3) Average of criteria 1 – 7. Minimum 0.0, maximum 2.0.
Note: A high ranking is only an indicator for compliance with Allianz’
     microinsurance values, not an indicator for actual business success                          >> back to Overview            36
11. West Africa: Crop Index
C. Product Brochure

                                                         © Allianz SE 2014

Flyer examples

                              >> back to Overview   37
11. West Africa: Crop Index
C. Product Brochure

Inside
Personal Accident only. No brochure for Motorcycle component.
                                                                                           © Allianz SE 2014

Product brochure from Mali

                                                                >> back to Overview   38
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