MobiCall Release 11 Unifi ed Event Communication Platform - New Voice International
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MobiCall Release 11 Unified Event Communication Platform Comprehensive personal safety, efficient and reliable communication in emergencies, specific alerting in disaster situations, fast evacuation of buildings, monitoring of production facilities and technical functions - for the varied requirements made on an alerting, conference and multimedia messaging platform.
MobiCall
In a critical situation or in case of an incident, seconds may be crucial to save lives, prevent production
downtimes or secure buildings and their technical infrastructure. MobiCall is an alerting, information, eva-
cuation and conference system that enables fast and efficient transmission of information. At the same
time, systems and processes can be monitored. Due to the comprehensive interconnection between ma-
chines, appliances, sensors, cameras and responsible personnel, MobiCall enables, thanks to integrated
CRM and TMS, the direct transmission of important process data, critical threshold values and technical
and operational alarms.
The versatile solution offers a wide range of interfaces, integrations and transmission channels and
includes functions for personal safety, visualisation and conference management. Based on events,
the solution can alert staff and external units in charge individually or by groups interactively through all
known media using voice, text, image and video messages.
MobiCall
1 Cluster 2
Master Crisis squad
EVENT/ COMMUNICATION
EVENT INPUT First aider
Emergency
Supervisor Safety inspector
Evacuation team
4 3 Fire department
IT Alarm
REPORT & ACKNOWLEDGEMENT &
CONTROL ESCALATION
1 Event / Event Input 2 Communication
An event can be triggered either automatically by a sub- Based on alarm plans and time schedules, MobiCall sig-
system (fire detection system, building management sys- nals the event to the initiating or resposible person using
tem, process control system etc.) or manually by the user multiple media such as internal and external extension
(telephone, emergency call, PC client, web, smartphone, lines, PC clients and IP loudspeakers, smartphones and
smartwatch, tracker etc.) smartwatches etc.
3 Acknowledgement & Escalation 4 Report & Control
To guarantee the highest possible degree of safety, a pre- MobiCall logs detailed data on the entire alerting pro-
defined number of recipients must positively acknowledge cess. The alarm report can be sent automatically or re-
the alarm. If these persons cannot be contacted, the system trieved at any time from the alarm control centre. Emer-
can initialise an alarm escalation to mobilise additional par- gency calls and conferences can be recorded.
ticipants.
Fields of application of MobiCCloud - MobiCall
Mobilisation & Silent Alarm & Indoor & Outdoor Mobile Applications
Evacuation Emergency Calls Positioning, für Smartphones &
Pathfinding Smartwatches
Monitoring of Techni- IoT-based Video Physical Secu- Process Control,
cal Components Monitoring rity Information CRM & TMS
Management
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New Voice International AG
www.newvoiceinternational.com
Indoor/Outdoor Positioning
MobiCall upgrades: From now on, all alerting functions can be equipped and supplemented with precise indoor
positioning. Indoor positioning can be playfully compiled by the user. The seamless integration offers the following
advantages:
• Simple to use dashboard
• Easy and fast implementation and digitalisation of plans/maps into the application
• Automatic zone generation, numbering and assignment of names
• Automatic beacon and/or antenna positioning
• Tailor-made solution for each customer with a high degree of customisation
• Fast flow of information to save lives or avoid harm
• DSGVO: All data remains within MobiCall and thus within the company
• Efficiency increase and workflow optimisation (facility management)
• Quality assurance in emergency processes
• Precise indoor and outdoor positioning of people in danger
• Path finding
The following technologies are supported: The following devices are supported:
• Bluetooth beacons • Samsung XCover 4/4S and Entreprise from Android 8.0
• BLE scanner • Spectralink Versity
• WiFi antennas • NEC DECT
• DECT transmitters • Alcatel DECT 8262 (back to DECT 500)
• GPS coordinates • CAT
• NFC tags • Honeywell
• and more, e.g. in combination with Google Maps • Smartwatches
• Trackers based on BLE and LoRa etc.
Field of application:
• Dementia protection • Amok alarm
• Asset tracking • Lone worker protection
• First aid call • Protect prohibited areas
• Finding missing persons (e.g. mother - child) • Pathfinding
Example: An alarm was triggered in the green zone.
PNR-
Button
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New Voice International AG
www.newvoiceinternational.com
MobiCall.App
MobiCall.App scalable to the needs of your organization
The MobilCall.App offers a wide range of services. Depending on your requirements, you can decide
which modules a user may use. The following elements are available for selection:
• Alarm triggering • SIP client
• Alarm reception • Task management
• Lone worker protection • Hospitality functions
• Team presence status • Chat
The MobiCall.App is available in the app stores of all leading platforms.
Secure and monitored connection
In the interaction between the central MobiCall/ configuration, a technical alarm can be started. If
MobiBBox/MobiCCloud and the MobiCall.App, no data connection is available in the event of an
the connection and availability of the communica- alarm, the alarm recipient can also be informed via
tion channels (mobile network and WLAN) can be alternative notification channels, e.g. by voice call
checked at defined intervals. The connection sta- or SMS. Likewise, in this case it is possible to trans-
tus is displayed in real time in the MobiCall.App. fer the information to further terminals of the alarm
If no network is available, a message is issued to recipient or to notify alternative recipients.
the central and mobile unit and, depending on the
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New Voice International AG
www.newvoiceinternational.com
Internet of Things (IoT)
Industry 4.0 and the digital transformation of production facilities and business processes offer compa-
nies and organisations an enormous potential to optimise processes, to improve throughput times and to
reduce costs. Thanks to New Voice MobiCall, you can quickly and easily benefit from these advantages.
MobiCall ensures complete networking between machines, devices, sensors and responsible staff in
order to transmit event messages quickly and purposefully. As a manufacturer-neutral solution, MobiCall
supports a large number of manufacturers and platforms. MobiCall protects your investment by integra-
tion into your existing infrastructure.
WAGO Controller PFC200 (750-8217)
The next generation contact controller 750-8207 has been
successfully integrated into the new release. Besides the old RS-232 4G SMS
valued possibilities contacts, relays and analog sensors, like Interface Module
PT-100 integrations, it is now also possible to send and re-
ceive via the integrated SMS module.
Furthermore, the PFC-200 family routes a serial interface
(connected via RS-232) to a MobiCall or is forwarded fully
redundant (Comport splitter is omitted).
The new controller is also the successor of the WASCO
Watchdog-Box - the known features and the additionally in-
tegrated Watchdog-Client allow to autonomously alert the
predefined group of persons in case of a malfunction: The
MobiCall/MobiBBox/MobiCCloud extension can make calls
autonomously.
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New Voice International AG
www.newvoiceinternational.com
MobiBBox V4
With the new release, the MobiBBox is also equipped with the powerful new software and optimised accor-
dingly for the improved hardware. The performance features are once again increased.
• Plug-and-Play MobiBBox Appliance
Maximum extensions / capacity Amount
• 6 X ComPort, 2 X Gigabit-LAN
Voice channels 30
• 24/7 SSD with 120 GB
Interfaces 5
• 8 contacts
Contacts/Relay outputs 128
• Preparation for integrated 4G SMS module
Alarm person & groups 90
• Operation as a local gateway in the network
Message link and XML phones 100
DDI inbound emergency calls 100
PC & smarthphone clients 100
Alarm scenarios 1‘000
Watchdog as a Service
The Watchdog as a Service runs on the MobiCCloud and receives a control call every 30 minutes from your
MobiCall alarm server. This way the functionality of your system is monitored. If a call fails, you will be alerted or in-
formed with your personal text by voice call (text-to-speech), by SMS and by mail. Two relays are switched in parallel.
Thanks to 8 sensors, the configuration can be easily tested and set. As soon as the problem is solved and the control
call is made again, you will be informed. As you are used to from your MobiCall, you also have the possibility to acti-
vate an escalation in the cloud, should the first watchdog alarm not have been acknowledged.
The advantages briefly
summarised
• No costs in your infrastructure
• Check of the complete voice
connection
• Immediate information in the
event of a fault in your voice
connection or MobiCall
• Familiar and simple configu-
ration of alerting in the cloud
application
• Cloud infrastructure
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New Voice International AG
www.newvoiceinternational.com
Alcatel Lucent Rainbow
MobiCall can specifically alert responsible in-
ternal and external agencies, person- or group-
related, quickly and efficiently. In combination
with Rainbow, the possibilities are expanded.
Thus, group chats can be initialised across me-
dia for a quick exchange of information. In ad-
dition, it is possible to share documents in real
time and to convene online collaborations.
Thus, the interaction of both solutions ensures an op-
timisation of alarm and information processes. This
increases the overall protection of your employees
and ensures a fast response to technical and ope-
rational emergencies. This prevents malfunctions,
machine failures, production losses and downtime.
SmartWeb Conference Board
Whether spontaneous or planned for the long term, communications infrastructure as a stand-alone
telephone conferences are an important tool for cor- conferencing solution. By convening conference
porate communication. That is why MobiCall offers calls efficiently and spontaneously, communication
the possibility to create conferences easily and in- is improved and decision-making processes are
tuitively, to manage them web-based as well as to significantly accelerated. MobiCall also enables
call audio conferences manually or automatically. voice recording of the conferences, which can be
MobiCall can be integrated into your existing played back afterwards.
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New Voice International AG
www.newvoiceinternational.com
Secure Alarm Processing
New Voice is a Swiss company that has been developing high-quality solutions in
the fields of security, telecommunication and information technology since 1991.
With thousands of life time customers worldwide, New Voice is one of the leading
providers in the field of Unified Event Communication. The services are centred
New Voice International AG around the MobiCall gateway between events and experts which is an individu-
ally configured solution for alerting, mobilisation, evacuation, information distribu-
tion and monitoring in the professional environment.
© Copyright 2021 The information in this document only contains general descriptions or performance
New Voice International AG features which, depending on infrastructure and software version, may not always apply
All rights reserved. in the form described.
Germany: Austria: Switzerland:
New Voice Systems GmbH New Voice (Austria) GmbH New Voice (Schweiz) AG
Mörikestrasse 17 Paschinger Strasse 59 Militärstrasse 90
71636 Ludwigsburg 4060 Leonding 8004 Zürich
Tel: +49 7141 947 59 50 Tel: +43 732 890 120 Tel: +41 58 750 11 10
mobicall@newvoice.de mobicall@newvoice.at mobicall@newvoice.ch
www.newvoice.de www.newvoice.at www.newvoice.ch
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