Mobile Spay/Neuter Clinics - Serving NYC's Animals and Residents In Need

Mobile Spay/Neuter Clinics
Serving NYC’s Animals and Residents In Need

ASPCA Mobile Spay/Neuter Clinic
        Program Goals
1. To end the euthanasia of adoptable
   animals in NYC’s five boroughs
2. To improve the health & quality of life
   of needy animals in inner-city
   communities

Mobile Spay/Neuter Clinic History

• 1997
   – one converted RV (the “Care-a-Van”)
   – three team members, 15 surgeries per day max
   – Long Island locations
• 2001
   – first custom-built Isuzu box truck mobile clinic (later called “M1”)
   – 25 surgeries per day max
• Today
   –   2002 - M2
   –   2007 - M3
   –   2008 - M4
   –   Now: 30 + team members, up to 100 surgeries per day
• 2009
   – M5 and Bergh Spay Days for rescue cats

Meet the Team

Meet the Fleet
First Generation General Body   Second Generation General Body
          M1 & M2                         M3, M4… & M5

                                  Newer clinic upgrades:
                                  -7’ longer
                                  -More capacity: 28 cages
                                  -More prep space and storage
                                  -Larger bathroom

The New Mobile Spay/Neuter Clinics

A Look Inside

The Surgery Suite

Routine Services Provided
• Owned cats & dogs
   – spay/neuter
   – rabies and distemper vax
   – nail trim and microchip
• NYC homeless pets
   – spay/neuter, vaccines
   – microchipping
   – tests and medications
• NYC feral cats
   –   spay/neuter and eartip
   –   vaccines
   –   medications
   –   trap bank

The Mobile Clinic’s Targeted Animals
• Cats and dogs belonging to NYC residents who
  receive public assistance
   – Medicaid, Medicare, disability, SSI, food stamps, TANF; rent receipt
     from public housing, etc. on first come, first served basis
   – Reservations for large mixed-breed dogs

• Homeless adoptable cats and dogs
   – city shelters, private shelters, rescue groups,
   individual rescuers, etc., by appointment.
• NYC feral cat colonies
   – TNR (Trap, Neuter, Return) for trained trappers by app’t.

How Rescuers and TNRers Can Reach Us,
                               Part 1.
 •For information about TNR in NYC or to download our Feral Cat
 Sterilization Protocol, go to www.aspca.org/tnrnyc

 •To make an appointment for spay/neuter or traps, please call Joel
 Lopez at 212-876-7700 x 4318.

 •If you have medical questions or concerns after a surgery, please call
 Vinny Ungro at 646-596-1376 (for now!).

 •For intake and adoptions questions, please call the Intake department
 at 212-876-7700 x 4145.

 •If you need a copy of an animal’s medical record, please call Kimberly
 at 212-876-7700 x 4319.

How Rescuers and TNRers Can Reach Us,
                        Part 2.

 •To reach Joel or Kimberly with non-urgent issues, please
 email them at joell@aspca.org or mobileclinic@aspca.org.

 •If you have questions, concerns, or complaints about the
 Mobile Spay/Neuter Clinics, or to say thank you or share
 an idea you have, please call Aimee Hartmann at 212-876-
 7700 x 4314 or email her at ahartmann@aspca.org.

Why TNRers and Rescuers Should
            Reach Us
• … because the only way you will get help is to ask us for it!
• … because if you leave ONE message with your phone number,
  you will get a call back within 48 hours. If we can’t reach you, we
  always leave messages!
• … because we know it’s frustrating not to have slots when you
  want them, and we are here to help you get them.
• … because needing help and saying so will never get you
  banned from the clinic.
• … because going to other groups with your ASPCA concerns
  creates a lot more work and confusion for everyone
• … and mostly because we are here for you and we
  want to hear from you!

How The Public Can Reach Us
– 24-hour bilingual automated toll-free number
   • 1-877-SPAY-NYC
   • Currently, calls returned by human within 24 hours
   • Oct 2008 – calls instantly routed to our call center queue,
     answered by medically trained Client Services in Urbana
– Website
   • www.aspca.org/petowners
   • www.aspca.org/tnrnyc

Public Locations: Where We Go and Why
NYC Locations:
•   30 in Brooklyn
•   23 in the Bronx
•   19 in Queens
•   12 in Manhattan
•   6 on Staten Island
Location criteria:
• 40% poverty level or more according to US Census data
• Highest city shelter intake rates by zip code
• Outreach partnerships: i.e., Petland Discounts, NYCHA, etc.

How Are We Doing?
22000
20000
18000
16000
14000
12000
10000
 8000
 6000
 4000
 2000
        2002 2003 2004 2005 2006 2007 2008

The statistics
1. For every 100 dogs we do on the clinic, AC&C will
   see 72 fewer next year! And for every 100 cats we
   do, AC&C will see 57 fewer. This program can
   currently do those 200 in a day and a half.

2. In NYC, we should be doing about 40,000 Medicaid
   s/n surgeries each year to impact shelter intake
   rates. This does not include s/n for rescue groups or
   shelters! This program is currently doing
   approximately 11,000.

Why the name change?
Because language matters!
  1997 - Care-a-Van
  2001 - ASPCA Cares
  2007 - Mobile Clinic Outreach Program
  2008 - Mobile Spay/Neuter Clinics

Accomplishments

• 2007 – program doubled in size.

• 2008 - program is growing into this new size
   • Refining processes and protocols
   • KM online calendar project
   • Impromed to be installed by end of 2009
   • Client Services for after-hours & post-op calls
   • Bergh Rescue Cat Sundays
        • first date Sept 7, 71 cats s/n
        • Second date October 12.

We hear you! What’s next?
• 2009 – a sneak peek
  • M5 beginning in January
  • 5 mobile clinics + monthly Bergh Sunday cat clinics = 30,800
    surgeries in 2009
  • Separate feral and rescue programs, increased slots for both.
  • Standard packages instead of a la carte services.
  • Standardize all policies and protocols across teams and become a
    model program nationwide!
  • Quarterly Newsletter
  • ??
  • ??

  Keep those ideas coming!