Mobility Payments Asia Pacific - The Transition to Customer-Focused Mobility in a Post-Pandemic World - apsca.org
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Mobility
Payments
Asia Pacific
The Transition to Customer-Focused Mobility
in a Post-Pandemic World
14/16/21/23 September 2021 - Virtual Global Summit & Expo (Info Brochure)
APSCA
- Putting Customers First
- Decoupling Payments & Mobility
- Account-based Ticketing (ABT)
- Smartphones and Mobility
- Maximising Payments Choice
- MaaS without Platforms
- Open Mobility Protocols and APIs
- Embedding Mobility Everywhere
- Business Models for MaaS
- Paying at Gates/Validators
The Leading Industry
- Post-Pandemic Mobility Payments
Event for Mobility - Eliminating Fare Media
- Connecting Public & Private Mobility
Payments Stakeholders
- Demand-Responsive Transport
in Asia Pacific - Touchless Travel Solutions
The Transition to Mobility The migration from transportation to mobility is more than new jargon and represents a shift in thinking about how transportation systems could be developed and managed, how they might be combined for end-to-end journeys, how operators can deliver their services to customers, and how customers can discover, choose and pay for mobility services. Customers First Meet Mobility Payments Experts Mobility is a customer-focused approach to crea�ng Meet transport authori�es, transit operators, mobility providers, convenient, flexible and user-friendly transporta�on on-demand transport companies and �cke�ng schemes building products and services that meet the needs of today's the new mobility paradigm and innova�ng new approaches for travellers. This new series of industry conferences delivering mobility services to customers. Mobility Payments Asia will explore why mobility is the new mantra, the Pacific and Mobility Payments South Asia, held since 2006 in the impact on public transport systems, how world’s fastest-growing payments markets, offer unparalleled user-friendly mobility payments are developing in opportuni�es to connect with key decision-makers and Asia, and how this will change the way we plan and understand their requirements for designing, planning and pay for journeys. implemen�ng mobility payments services.
Decouple Mobility Payments Now! Account-based �cke�ng (ABT) began the decoupling of payments from transit �cke�ng. But in many ABT implementa�ons payments are s�ll �ghtly coupled to a single funding source - EMV contactless bank cards. Transport operators, banks and payment schemes should not be dicta�ng how customers pay for their journeys. Customers should decide how they want to pay - with funds from a transit card, credit card, bank account, mobile wallet, PayPal, Wechat, Paytm, ... If innova�ve mobility services are to evolve and flourish then they will need decoupled (or loosely coupled) payments. This is one of the factors holding back the delivery of MaaS solu�ons. Mobility without Platforms Pla�orm-based approaches to integra�ng services usually involve exclusivity, control and governance mechanisms that are less than beneficial to both par�cipants and customers. The future is open and decentralised digital infrastructures that integrate the mobility consumer and mobility provider sides of online services so that no one pla�orm controls the channels between the two sides. Imagine MaaS without proprietary pla�orms, or booking a Grab without using the Grab app, or booking a ride using the DiDi app and having it fulfilled by a driver working for Meituan, or using a social media app to plan a journey, buy a �cket or order a cab. The World’s Fastest-Growing Markets Asia is the largest and fastest-growing market for mobility services with significant plans and funding for transport infrastructure and ini�a�ves for Smart Ci�es. In October 2020 the IMF forecast¹ that, a�er a contrac�on in 2020, Asia Pacific regional economic ac�vity was expected to grow by 6.9% in 2021. In March 2021, the World Bank forecast² overall regional growth (including China) of 7.4% in 2021 while the main economies of Southeast Asia -- Indonesia, Malaysia, Singapore, the Philippines and Thailand -- are collec�vely expected to see 4.8% growth in 2021 and 5.1% in 2022. Of the world’s 20 largest ci�es³, 13 are in Asia, 3 are in Africa, 3 are in La�n America and 1 is in North America. 1 - h�ps://www.imf.org/en/Publica�ons/REO/APAC/Issues/2020/10/21/regional-economic-outlook-apd 2 - h�ps://asia.nikkei.com/Editor-s-Picks/Interview/World-Bank-sees-three-speed-recovery-across-East-Asia-and-Pacific 3 - h�ps://www.visualcapitalist.com/most-populous-ci�es-in-the-world/
Mobility Payments Developments in Asia How Mobility Payments are Changing Integrating Mobility and Lifestyle
Updates on new mobility payments Why are transport operators shi�ing Payments
developments in Asia, interoperable to store data about the right to travel Many successful urban public
transport �cke�ng and fare payment in back-end servers instead of in fare transport �cke�ng schemes in Asia
ini�a�ves to support sustainable media carried by the customer? How integrated mobility and lifestyle
urban development in Asia, do open-loop and closed-loop payments to offer a wider range of
integra�ng mobility payments with mobility payments fit together in a services to customers, targe�ng both
social and lifestyle services in smart �cke�ng scheme? How are journey farebox and non-farebox revenue.
ci�es, industry innova�ons in planners, on-demand transport and How are these schemes developing
automated fare collec�on systems MaaS likely to change how we pay for their mobility and lifestyle payments
and revenue management. mobility services? services to customers under
COVID-19?
Business and Technology Issues to be explored (1/2)
The Shift to Server-Centric Mobility Eliminating Fare Media Journey Payments by Smart Phone
Payments ABT, mobile and the cloud are In some Asian markets, customers
Server-centric account-based �cke�ng enabling mobility providers to accept may be more likely to pay for their
(ABT) systems decouple the customer third-party payment products such as journeys using a smartphone instead
ID, fare calcula�on and payments. physical or digital contactless EMV of a plas�c card. Smartphone
They enable acceptance of customer cards and QR code-based mobile payments op�ons include Pays
tokens not issued by, and travel wallets. They also enable operators to wallets, super-app wallets,
funding sources not managed by, offer digital closed-loop transport operator-issued payments apps, or
transport operators; as well as simpler cards on mobile. Who benefits most any of these integrated into journey
fare adjustments, fare capping, and from this trend towards Bring Your planners. Which is likely to become
easier evolu�on to mobile payments. Own Card/Device? most popular with customers, and
why?
Business and Technology Issues to be explored (2/2) QR Codes for Mobility Payments The Cloud and Mobility Payments Integrating Public and Private Mobility There are a growing number of The synergy of ABT, smartphones and Mul�-modal �cke�ng schemes enabled applica�ons for QR code-based mobile apps is simplifying payments seamless journeys only across public smartphone payments for mobility and driving growth in cloud-based transport systems. For private shared services, par�cularly with the new mobility services. The cloud offers mobility and micro-mobility services to private mobility and micro-mobility cost-effec�ve and rapid development offer customers first/last mile transport services. But despite their adop�on by of new approaches to mobility op�ons, payments for seamless transport authori�es in China, are they payments, such as virtual transport journeys will need to cover fit for purpose in large-scale public �ckets on mobile devices, and door-to-door connected mobility. What transport systems with high passenger pay-per-use �cke�ng services for APIs, protocols and solu�ons will enable throughput? smaller PTOs. them to connect? Demand Responsive Transport Mobility-as-a-Service (MaaS) Mobility Search and Discovery DRT solu�ons must integrate rou�ng, How do we ensure that MaaS journeys Open mobility protocols and APIs could i�nerary op�misa�on, passenger pooling are user-centric instead of serving the define common languages and interfaces with booking and payment via mul�ple commercial interests of compe�ng that would allow customers to discover channels, typically to complement major mobility providers? Should MaaS be mobility services such as searching for a public transport modes. The best driven by government, by PTAs/PTOs or cab, booking a train �cket, planning a examples of DRT almost compete with by other organisa�ons such as journey journey, and paying the fare. Is this ride-hailing services but some have been planner providers? Does PAYG make more possible, through a single decentralised less than successful - what are the key sense than a subscrip�on? Do any MaaS interface to a “digital public good” of lessons that have been learned? implementa�ons suggest best prac�ces? mobility services (cf. Internet websites)? Enabling Embedded Mobility Post-Pandemic Mobility Payments Future Technology Roadmap Could open specifica�ons that enable The world has changed. We will be A global pandemic has accelerated mobility APIs and protocols through a dealing with the a�er-effects of the interest in touchless travel. Bluetooth decentralised interface, allow mobility COVID-19 pandemic for years. These BIBO �cke�ng pilots have not resulted in service providers to distribute their might include fewer journeys, modal widespread adop�on. Smartphone services through any third-party shi�/reduced modal share, less traffic ultra-wideband (UWB) provides more consumer interface or app, without conges�on due to work-from-home, new accurate spa�al and direc�onal data and having to establish a formal rela�onship health and safety requirements, a need a poten�al business case for mobility or contract with the third-party, or for “touchless” travel, limits on payments services. Facial recogni�on is become part of a third-party pla�orm? passenger numbers, downward pressure also being trialled in transit systems. Would "Embedded Mobility" in everyday on journey pricing and farebox revenue, What are some of the new technologies apps be more widely adopted than and a slowdown on public transport on the mobility payments roadmap? proprietary MaaS pla�orms? infrastructure development.
About the Event What this is The Mobility Payments Asia Pacific Virtual Summit & Expo is an immersive online experience designed to allow mobility payments stakeholders to meet, inform and connect when physical interna�onal industry events are not possible. Much more than a webinar, it combines business presenta�ons and discussions; technology seminars and industry mee�ngs; expo showcases and demonstra�ons of products and services; together with a variety of channels for delegates to network, connect and interact one-on-one. Objectives The objec�ves of the event are to: 1. Provide a pla�orm where experts from Asia and around the world can discuss important business issues related to the development of mobility payments; 2. Inform end-user organisa�ons about latest innova�ons and solu�ons that can a�ract and delight their customers and grow their mobility payments businesses; 3. Explore the evolu�on of the mobility payments business, the growing influence of mobile and digital, the challenges of developing MaaS, and the impact of COVID-19; 4. Enable end-users, their partners and suppliers to engage, have conversa�ons and exchange contacts, when physical face-to-face mee�ngs are not possible. Since the first contactless smartcard-based transport �cke�ng scheme was launched in Seoul in 1996, Asia has led the world in the development of innova�ons in automated fare collec�on. For transit authorities, operators, ticketing schemes and mobility services providers, the event offers a unique perspec�ve on the mobility payments business in Asia Pacific.
Target Audience Delegates par�cipa�ng in the Mobility Payments Asia Pacific Virtual Summit & Expo are from the following stakeholder groups: · Transit authori�es, transport operators, �cke�ng schemes, ride hailing companies, mobility providers, banks, fintechs, payment schemes. · Mobility systems integrators; �cke�ng and fare collec�on solu�ons providers; MaaS so�ware companies; payment services providers; gate, validator and �cke�ng equipment manufacturers; device, card, chip and component manufacturers; more... Networking, Meetings and Conversations Delegates can use either the mobile app or the web app to connect with speakers, sponsors and other delegates at different levels such as making individual connec�ons through exchanging contacts; engaging in group mee�ngs through chat, voice or video calls; or contribu�ng to conversa�ons visible to all delegates through the community board. Every delegate will be able to see and contact every other delegate in the mobile and web apps. The web app provides a bigger screen while the mobile app has the same features in a portable form factor, freeing delegates from their desk.
How It Works
Engagement Channels
The Mobility Payments Asia Pacific Summit & Expo is organised over 4 half days on 14/16/21/23 September 2021. The event
is spread over a two-week period to allow par�cipants to manage other commitments while par�cipa�ng in and enjoying the
event. Each session will begin mid-a�ernoon in Asia Pacific, early a�ernoon in South Asia, early morning in Europe.
The virtual event will have 4 channels through which delegates can par�cipate in business and technology discussions and
interact with other delegates:
Business Stream Technology Stream
Consis�ng of live-streamed conference sessions and Live-streamed sessions covering technology subjects,
discussions focusing on business issues for mobility standards development, industry ini�a�ves, introduc�ons
payments. Industry experts will make presenta�ons to new solu�ons and product demonstra�ons. This
and join discussions exploring how the mobility stream is a pla�orm to introduce solu�ons, demonstrate
payments business is evolving, best prac�ces, products, deliver standards updates, and educa�onal
business models, impact of COVID-19, and more… trainings, within the framework of the Mobility Payments
Asia Pacific Virtual Summit.
Expo Zone - Virtual Showcases Speed Networking
Delegates can visit the virtual showcase in the web Each event day includes 1 speed networking session of 30
app and mobile app, discover the latest mobility minutes. Delegates a�ending this session will be
payments technologies, view corporate videos and randomly sorted into breakout rooms of 4 people for an
demonstra�ons, chat or video-chat with solu�ons informal 15 minute chat. This is a great opportunity to
providers and download their brochures. The Expo network in an informal way with other mobile payments
showcase zone will open one week before the event experts. At the end of the 15 minutes, all delegates will
and remain open for 6 months a�er the event. be randomly shuffled and sent to a new breakout room
with different people. Delegates will be provided with a
list of all other delegates they met after the session
ends.Summit Agenda for Global Time Zones
The Mobility Payments Asia Pacific Summit & Expo schedule is designed to enable delegates from global �me zones to be
able to par�cipate in the live-streamed sessions.
The event runs on Tuesday and Thursday over a two-week period, 4 hours on each day, to allow par�cipants to manage
other commitments while enjoying the event. Each session will begin mid-a�ernoon in Asia Pacific, early a�ernoon in South
Asia, early morning in Europe.
A�er each live-streamed session has ended, the session entry in the agenda will be replaced by a recording of the session.
Delegates that were unable to join when the session was live will be able to watch (and re-watch) recordings of past
sessions at any time.
Business Stream - Program Technology Stream - Program
The schedule below includes only a block outline of the A program of technology stream sessions on each
business stream sessions on each day. Delegates that wish day will consist of presenta�ons introducing latest
to par�cipate in the business stream program should solu�ons, demonstra�ons of new innova�ons,
refer to the separate program below with details of updates from standards bodies and relevant
session content and discussion topics. industry organisa�ons.
(CET) (IST) (SGT) (BIZ1:Sep 14) (BIZ2:Sep 16) (BIZ3:Sep 21) (BIZ4:Sep 23) (Tech 1-4)
Technology Sessions
08:30-10:00 12:00-13:30 14:30-16:00 Session 1 Session 3 Session 5 Session 7 & Live Demos
10:00-11:00 13:30-14:30 16:00-17:00 Speed Networking Speed Networking Speed Networking Speed Networking Speed Networking
& Expo Visits & Expo Visits & Expo Visits & Expo Visits & Expo Visits
11:00-12:30 14:30-16:00 17:00-18:30 Session 2 Session 4 Session 6 Session 8 Technology Sessions
& Live DemosDelegate Recruitment The Mobility Payments Asia Pacific Summit & Expo will be marketed to APSCA’s interna�onal mobility industry database: · Weekly: Dedicated content - newsle�ers (10,000+ contacts) · Daily: Banners - Smart Card Business Intelligence newsle�ers (7,600+ contacts) · Weekly: Social media (Twi�er, LinkedIn) updates (4,000+ followers) · Bi-weekly: Dedicated campaign to issuers, PSPs, schemes Track Record Since 2006, APSCA’s mobility payments forums have become the largest mee�ngs of senior execu�ves from transit authori�es, transport operators, �cke�ng & fare payment schemes and mobility services providers managing automated fare collec�on schemes in Asia. These senior execu�ves, from public and private sector mobility end-users from over 15 Asian countries and territories, a�end APSCA industry events to meet their peers, learn about updates from other Asian mobility payments schemes and hear case studies and best prac�ces. The previous 12 physical events were held in Singapore, Taipei, Bangkok, Seoul, Kuala Lumpur, Hong Kong, Tokyo, Sydney, India, Singapore, Vietnam and the Philippines, supported by local government transport authori�es, transport �cke�ng companies and transport operators.
Sept. 14
PROGRAM OUTLINE
Session 1
Mobility Payments in Asia
· New developments and customer-focused ini�a�ves in public and private mobility services in Asia. [45min]
· Discussion + Q&A: Exploring key trends changing mobility payments in Asia including ABT, mobile, cloud, new mobility
i n providers, journey planners, MaaS, …
45m
i n · Go Virtual Speed Networking!
30m · Checkout the Virtual Expo!
Session 2
Mobility, Lifestyle, Social
· Integra�ng mobility with lifestyle and social services, combining mobility into consumer applica�ons. [45min]
in
· Discussion + Q&A: The impacts of the COVID-19 pandemic on mobility so far, customer percep�on, ridership, modal
45m share/shi�, costs, revenues, mi�ga�on strategies.
· Checkout the Virtual Expo!
Sept. 16
Session 3
Boarding Mobility Services
· Paying at gates/validators, paying for on-demand transport, QR codes, PAYG vs �ckets [45min]
· Discussion + Q&A: How customers want to make mobility payments, the trend towards elimina�ng fare media and
in Bring Your Own Card/Device.
45m
in · Go Virtual Speed Networking!
30m
· Checkout the Virtual Expo!
Session 4
Future Technologies Roadmap
· Tomorrow’s �cke�ng innova�ons, post-pandemic mobility payments and touchless travel. [45min]
· Discussion + Q&A: Status of BIBO �cke�ng, smartphone ultra-wideband (UWB), facial recogni�on and
in
45m technologies that may impact mobility payments.
· Checkout the Virtual Expo!Sept. 21
PROGRAM OUTLINE
Session 5
ABT and Cloud-based Mobility Payments
· The shi� to account-based �cke�ng, server-centric mobility payments, impact in Asia so far. [45min]
· Discussion + Q&A: How decoupling customer IDs, fare calcula�ons and payments, (closed-loop and open-loop)
i n benefits innova�ve mobility services.
45m
i n · Go Virtual Speed Networking!
30m
· Checkout the Virtual Expo!
Session 6
Decoupling Mobility and Payments
· Innova�ve mobility services that evolve and flourish require more loosely coupled payments. [45min]
in
· Discussion + Q&A: Customers (rather than operators, banks,schemes) should decide how they want to pay - ·
45m transit card, credit card, bank account, mobile wallet etc.
· Checkout the Virtual Expo!
Sept. 23
Session 7
MaaS for Asia
· Current state-of-the-art, governance and business models, payments, lessons learned. [45min]
· Discussion + Q&A: Open APIs and protocols for connec�ng mobility providers, simple service discovery and
in distribu�on, avoiding restric�ve pla�orm-based approaches.
45m
in · Go Virtual Speed Networking!
30m
· Checkout the Virtual Expo!
Session 8
New Mobility Services
· DRT and on-demand transport, ride-hailing, ride-sharing, micro-mobility, pandemic impact. [45min]
· Discussion + Q&A: customer-friendly solu�ons to plan, book and pay for journeys (with/without
in
45m smartphones) on mobility services without fixed routes/schedules.
· Checkout the Virtual Expo!? E: sales@apsca.org W: apsca.org T: APSCA_Updates L: APSCA
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