Corporate Online. Effective as at 28 May 2018 - Westpac

 
Corporate Online.
Overview.
Effective as at 28 May 2018.
Important information.
This overview sets out the benefits and features of Corporate Online and is designed
to show you the ways in which you can conduct your electronic banking so you can make
the most of our Products and Services.
Information in this overview is current as at 28 May 2018 and is subject to change
at any time without notice. If you are an existing Corporate Online User, please see your
User Guides for the latest information about Corporate Online.
Fees and charges, terms and conditions apply. You should read and consider the
Corporate Online Terms and Conditions and Corporate Online Fees and charges information
sheet before making a decision about whether or not Corporate Online is suitable for you.
Contents.
1.         Corporate Online overview. �������������������������������������������������������������������������������������������������������������������������������� 4
1.1        What is Corporate Online? ���������������������������������������������������������������������������������������������������������������������������������� 4
1.2        Application overview. ������������������������������������������������������������������������������������������������������������������������������������������ 4

2.         Why choose Corporate Online? ������������������������������������������������������������������������������������������������������������������������� 4
2.1	Ability to control entitlements and payment limits. ������������������������������������������������������������������������������������� 4
2.2        No software purchase required. ������������������������������������������������������������������������������������������������������������������������ 4

3.         Features of Corporate Online. ���������������������������������������������������������������������������������������������������������������������������� 5
3.1        Accounts. ���������������������������������������������������������������������������������������������������������������������������������������������������������������� 5
3.2        Payments. ��������������������������������������������������������������������������������������������������������������������������������������������������������������� 5
3.2.1 Payment Cut-Offs. ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������6
3.2.2	Payments and Files processed after the Cut-Off Time. ���������������������������������������������������������������������������������������������������6
3.2.3 Payment and Files History. ������������������������������������������������������������������������������������������������������������������������������������������������������������6
3.3        Administration. ������������������������������������������������������������������������������������������������������������������������������������������������������ 7
3.4        Receipts (Australia). ��������������������������������������������������������������������������������������������������������������������������������������������� 7
3.5	Deposits (available for Australian domiciled accounts only). ��������������������������������������������������������������������� 8
3.6        Online FX. ��������������������������������������������������������������������������������������������������������������������������������������������������������������� 8
3.7        Agency (Australia). ����������������������������������������������������������������������������������������������������������������������������������������������� 8
3.8        Loans (Australia). �������������������������������������������������������������������������������������������������������������������������������������������������� 8

4.         Features of Corporate Mobile. ��������������������������������������������������������������������������������������������������������������������������� 9
4.1        Corporate Mobile. ������������������������������������������������������������������������������������������������������������������������������������������������� 9

5.         Additional information. ��������������������������������������������������������������������������������������������������������������������������������������� 9
5.1        Security. ������������������������������������������������������������������������������������������������������������������������������������������������������������������ 9
5.1.1      Our security. ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������9
5.1.2 Internet security. ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������9
5.1.3 Your security. ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������9
5.2        Training. ������������������������������������������������������������������������������������������������������������������������������������������������������������������ 9
5.3        Corporate Online Support. ��������������������������������������������������������������������������������������������������������������������������������� 9
5.4        Establishment of Corporate Online. ����������������������������������������������������������������������������������������������������������������� 9
5.4.1	Corporate Online Third Party Master Agreement. �������������������������������������������������������������������������������������������������������������9
5.4.2 Tokens. �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������10
5.5	Corporate Online establishment forms. ��������������������������������������������������������������������������������������������������������� 10
5.6        Fees and Charges. ����������������������������������������������������������������������������������������������������������������������������������������������� 10
5.7	When Corporate Online is unavailable. ���������������������������������������������������������������������������������������������������������� 10

                                                                                                                                                                                                                3
1.    Corporate Online overview.                              Agency.
                                                              •• Enables institutional customers and non-bank
                                                                 financial institution customers to view, search and
1.1   What is Corporate Online?                                  export their agency transactions, as well as return
Corporate Online is a safe, convenient, easy to use              and refuse transactions.
internet based electronic banking platform that provides
access to a suite of applications, via a single sign-in       AUD/NZD Online.
capability, which you can structure to suit the specific      •• Enables licensed bank customers, financial institution
needs of your business.                                          and non-bank financial institution customers to view
Corporate Online is designed to service Westpac Bank             their intra-day balances and account information.
institutional, corporate and business customers, in
Australia, New Zealand, Fiji and Papua New Guinea.            Loans.
                                                              •• View, print and export details of current loan facilities
1.2 Application overview.                                        with Westpac (available to Westpac Bank institutional
                                                                 and corporate customers in Australia).
The applications available within Corporate Online include:
                                                              To enable you to determine which applications and
Accounts.                                                     features best suit your company needs, a full list
                                                              of the features available are provided in Section 3 –
•• View, print or export your detailed account                Features of Corporate Online.
   information, view voucher images, place a stop cheque
   request, view, print, or save your account statements

                                                              2. Why choose Corporate Online?
   and billing statements, as well as set up online
   account segmentation.

Payments.                                                     2.1	Ability to control entitlements
•• Process domestic payments, including high value                 and payment limits.
   same-day payments.
                                                              You can choose the applications and features you need
•• Process international payments from accounts held in       and decide which of your staff members should have access
   Australia or offshore Alliance Banks (a non-Westpac        to them. You can also control other entitlements via the
   Alliance Bank which has agreed to accept payment           Administration application including, but not limited to:
   instructions from Westpac).
                                                              •• whether account(s) can be accessed in either
•• Process foreign currency payments and payments                Accounts or Payments, or both.
   funded with a Westpac Trade Finance agreement.
                                                              •• whether your user(s) can have access 24 hours a day,
•• Process payment files created within Corporate Online         7 days a week or less, at your own discretion.
   or your own accounts payable or payroll system.
                                                              •• feature based authorisation and security models.
Administration.                                               •• payment and/or file limits.
•• Control and self-manage your own access to Corporate       Payment and/or file limits include a daily channel limit
   Online, including user access and entitlements, security   (the maximum amount all of your User(s) can process
   controls, payment limits as well as access detailed        per day) as well as User limits for payment authoriser(s).
   audit information, including user activity reports.        User limits are set at both the individual payment/file
                                                              level as well as a maximum daily limit for each authoriser.
Receipts.
                                                              The ability to control entitlements allows you to structure
•• View, print and export information relating to your        Corporate Online to match your business needs as they
   Westpac receivable products and Commercial Card            grow and change.
   facilities, report on transactions that make up bulk
                                                              For example, you may want some individuals to have
   credit/debits as well as view voucher images and
                                                              access to only ‘view’ Transactions or information whereas
   Commercial Card reports.
                                                              others will have full access to make Payments using either
                                                              nil, single or dual authorisation model.
Deposits.
•• Obtain quotes and open new Term Deposits, as well
                                                              2.2 No software purchase required.
   as provide maturity instructions for maturing Term
   Deposits that have been opened within Corporate            There is no need to purchase or install software
   Online.                                                    on your computer in order to access Corporate Online
                                                              (however, Adobe®Reader® is required to read reports).
•• View, print and manage Evergreen notices or Westpac
                                                              It is accessible anywhere where internet access is
   Notice Saver notices.
                                                              available, making it easier for you to conduct your
                                                              business anywhere, anytime (subject to system
Online FX.                                                    maintenance and availability).
•• Get live exchange rate quotes, view your Foreign           Note: Extreme caution should always be exercised when
   Exchange transactions and also check, settle and           using public computers (e.g. at universities, cybercafés etc.)
   authorise deals online.                                    for any purpose.

4
3. Features of Corporate Online.                             the available online formats, you must ensure this is
                                                             completed within this time frame.
Corporate Online consists of applications that provide       Export files and PDF reports will be available to
access to the following features.                            download for 100 calendar days from the date they
Note: Some applications or features may not be made          are made available.
available to you if you access non-Australian accounts.
                                                             3.2 Payments.
3.1   Accounts.                                              The Payments application provides you with the ability to:
The Accounts application provides you with the ability to:
                                                             From Australian domiciled Westpac accounts.
•• View domestic and foreign currency accounts,
                                                             •• Process domestic payments including same day
   Term Deposit accounts and, where available, offshore
                                                                RTGS, immediate RTGS and overnight payments.
   account information from Alliance Banks (non-Westpac
   banks which have agreed to provide account                •• Transfer funds to a Westpac Commercial Card.
   information to Westpac).                                  •• Process International Payments from domestic
•• View, search and export balances and transactions.           or offshore accounts (where available).
   Export of transaction details can be requested                  ote: There are limits on the amount of an International
                                                                  N
   immediately in CSV format or on demand, or overnight           Payment that can be sent from an Australian domiciled
   in a range of available formats.                               Westpac account where there is no Dealing Relationship.
•• View, print and save your account statements              	There are also special conditions that may apply where
   in PDF format for your Australian domiciled accounts        the value of the International Payment (as expressed
   up to 7 historical years.                                   in Australian dollars) is more than $25,000.
•• Add comments to Transactions for reconciliation.          •• Process Direct Entry payment files created within
   Transaction comments may be included in reports              Corporate Online or imported from your own accounts
   for printing.                                                payable and payroll systems.
•• Request reports, at a specified frequency, for printing   •• Process BPAY® Payments using BPAY.¹
   or to download in PDF format.
                                                             •• Save BPAY Biller details for future use.
•• View, print and export your monthly Billing Statement,
   up to 24 historical months, where available.              •• Authorise each BPAY Payment individually or multiple
                                                                BPAY Payments in a single authorisation.
•• Request a stop to be placed on a cheque drawn
   on your Australian, New Zealand, Fiji or Papua New        •• Import and process Payment Processing Service (PPS)
   Guinea domiciled Westpac account.                            files, including BPAY transactions.

•• Stops on your Australian or New Zealand domiciled         •• Import payment data to automatically create domestic,
   Westpac account can be requested on a single cheque,         same day RTGS, immediate RTGS and international
   multiple cheques (via File Import) or cheque range.          payments from domestic accounts (where available),
                                                                using the Corporate Online All Payments Type (APT)
•• Stops on your Fiji or Papua New Guinea domiciled             file import option.
   Westpac account can be requested on a single cheque
   or cheque range.                                          •• Apply a Westpac Trade Finance (WTF) facility to
                                                                finance a payment, provided this facility has been
•• Request a stop to be placed on a single or multiple          established with us and the funds are available.
   Australian or New Zealand Payment Processing
   Services (PPS) bank cheques drawn on your Australian      •• Process some payment types after the Cut-Off Time.
   or New Zealand domiciled Westpac account.                 •• Select your preferred rate option when creating
	Note: Account must be owned by the organisation.              International Payments (where applicable to you).
  A stop cannot be requested on a third party PPS bank       •• Process payments to an Australian Vostro account.
  cheque account.
                                                             •• Create Recurring Payments to authorise Corporate
•• View all stops placed, up to three historical calendar       Online BPAY payments automatically on your behalf,
   years (stops not completed in Corporate Online are           for a fixed amount at regular intervals, for a defined
   available to be viewed from the next Banking Day).           period of time.
•• Set up, view, maintain and export segments,               	Recurring Payments can be made for domestic and
   Transactions and interest on accounts established           same currency international payments to an existing
   for Account Segmentation, up to 24 historical months,       (authorised) beneficiary, Tax Payments, BPAY payments
   in available formats.                                       to new or existing Billers and to Transfer Funds
•• Add comments to segmented transactions for                  between your organisation’s own accounts within
   reconciliation. Comments may be included in reports         the same Office.
   for printing or export.                                   •• Process and/or view reports for files delivered
•• View an audit history on data schedules.                     to Corporate Online using alternate methods made
                                                                available by Westpac.
Balances and transaction history and paper vouchers
where available, will accumulate for up to 24 historical     •• Create and manage non-value Beneficiary,
months (from the day the account is loaded to Corporate         BPAY Biller details and template tasks with
Online). Should you wish to export this information in          or without authorisation.
                                                             1
                                                                 ® Registered to BPAY Pty Ltd ABN 69 079 137 518
                                                                                                                         5
From New Zealand domiciled Westpac accounts.                   in PNG, please contact your Westpac representative
                                                               for details of processing limits and applicable foreign
•• Process domestic payments including overnight
                                                               exchange rates.
   and same day cleared payments (SCP).
                                                             •• Process Direct Entry payment files imported from
•• Process International Payment(s) from your
                                                                your own accounts payable system.
   New Zealand domiciled Westpac account(s).
                                                             •• Create Recurring Payments to authorise Corporate
 Note: There are limits on the amount of an International
	
                                                                Online to make payments automatically on your
 Payment that can be sent from a New Zealand domiciled
                                                                behalf, for fixed amounts at regular intervals, for
 Westpac account where there is no Dealing Relationship.
                                                                a defined period of time.
•• Process Direct Entry payment files created within
                                                             	Recurring Payments can be made for domestic and
   Corporate Online or imported from your own accounts
                                                               same currency international payments to an existing
   payable and payroll systems.
                                                               (authorised) beneficiary and to Transfer Funds
•• Import payment data to automatically create                 between your organisation’s own accounts within the
   international payments from domestic accounts using         same Office.
   the Corporate Online APT File Format.
                                                             3.2.1 Payment Cut-Offs.
•• Import and process Payment Processing Service
   (PPS) files.                                              Cut-off times are dependent on the payment type
                                                             selected and the underlying payment system used in
•• Create Recurring Payments to authorise Corporate
                                                             processing. The following table is provided as a guide.
   Online to make payments automatically on your behalf,
                                                             Please be aware that the times listed here may be
   for fixed amounts at regular intervals, for a defined
                                                             subject to variation.
   period of time.
                                                             Users of Corporate Online should refer to the cut-off
	Recurring Payments can be made for domestic
                                                             time provided in the User Guides, or on screen, when
  and same currency international payments to an
                                                             making the payment.
  existing (authorised) beneficiary and to Transfer Funds
  between your organisation’s own accounts within             ote: Times listed within this document refer to AEST
                                                             N
  the same Office.                                           or AEDT during daylight savings periods in New South
                                                             Wales, Australia; NZST or NZDT during daylight savings
•• Process payments to a New Zealand Vostro account.
                                                             periods in New Zealand; PGT for Papua New Guinea
•• Create and manage non-value Beneficiary and               Time; FJT for Fiji Time.
   template tasks with or without authorisation.
                                                             3.2.2	Payments and Files processed
From Fiji domiciled Westpac accounts.                               after the Cut-Off Time.
•• Process domestic payments.                                You may request for some Payment types and AU Direct
                                                             Entry Files to be processed for the same Value Date
•• Process International Payments from domestic
                                                             although the Cut-Off Time has passed.
   or offshore accounts (where available).
                                                             The request to extend the Cut-Off Time for the same
 Note: There are no processing limits applicable to
	
                                                             Value Date may be made by making a one-off request
 International Payments where a Dealing Relationship
                                                             or by registering for the customer controlled feature
 exists. If you do not have a Dealing Relationship
                                                             for use as you require.
 in Fiji, please contact your Westpac representative
 for details of processing limits and applicable foreign     Note: Once you register for this feature your
 exchange rates.                                             Administrator(s) must assign access to your User(s).
                                                             Alternatively if you have not registered for this feature
•• Process Direct Entry payment files imported from
                                                             and request that a Payment or AU Direct Entry File
   your own accounts payable system.
                                                             be processed for the same Value Date after the Cut-Off
•• Create Recurring Payments to authorise Corporate          time has passed, a message will be displayed to your
   Online to make payments automatically on your behalf,     users on screen and will provide instructions on how
   for fixed amounts at regular intervals, for a defined     to proceed with the Payment or AU Direct Entry File.
   period of time.
                                                             Please note a fee may be charged for this. Please refer
	Recurring Payments can be made for domestic and            to the Corporate Online Terms and Conditions and
  same currency international payments to an existing        Corporate Online Fees and Charges Information Sheet
  (authorised) beneficiary and to Transfer Funds between     for full details.
  your organisation’s own accounts within the same Office.
                                                             3.2.3 Payment and Files History.
From Papua New Guinea domiciled
                                                             Payments and payment files initiated in Corporate Online
Westpac accounts.
                                                             will accumulate history for up to 24 historical months
•• Process domestic payments.                                (from the value date of the payment or payment file).
                                                             Should you wish to view, print or export this information,
•• Process International Payments from domestic
                                                             you must ensure this is completed within this time frame.
   or offshore accounts (where available).
 Note: There are no processing limits applicable
	
 to International Payments where a Dealing Relationship
 exists. If you do not have a Dealing Relationship

6
Payment type                      Cut-Off Time               3.3 Administration.
                                                             The Administration application provides you with the
AU PPS File                       5.00pm AEST/AEDT           ability to:
                                                             •• Create and maintain your own User(s) and their
AU Direct Entry                   6.00pm AEST/AEDT
                                                                access online. Hours of availability options include
                                                                24 hour, 7 days a week or limited access options
AUD Domestic Overnight Payment    5.30pm AEST/AEDT              of specified days and hours from Monday to Friday.
AUD Domestic Same day                                        	Note: In order for a new User to be fully activated,
                                  4.00pm AEST/AEDT
RTGS Payment                                                   the Corporate Online User must be created and fully
                                                               authorised by your Administrator(s). We will assign
AUD Domestic Immediate
                                  4.00pm AEST/AEDT             a Customer Number and, for an Authenticating User,
RTGS Payment
                                                               issue a Token. Individual access levels within
AU ATO Tax Payment                5.30pm AEST/AEDT
                                                               Corporate Online can be limited as prescribed
                                                               by your organisation. User fees may apply (this fee
                                                               is listed in the Fees and Charges Information Sheet).
AU Transfer Funds                 9.00pm AEST/AEDT
                                                             •• Create and maintain your own Offices and their
                                  Refer to Online Help          access online.
AU International Payments         for Currency and
                                  Country Cut-Off Times      	Note: A new Office may be created at any time
                                                               and there is no limit to the number of Offices allowed.
AU BPAY Payment                   5.30pm AEST/AEDT             An Office must be created by the Administrator(s)
                                                               and notification sent to us for final processing.
AU Payment to an                                               Any new Offices must be authorised in line with
                                  4.00pm AEST/AEDT             the organisation’s authorisation requirements before
AU Westpac Vostro Account
                                                               the changes take effect.
                                  4.00pm AEST/AEDT
                                  or the Country Cut-Off     •• Access up to 24 historical calendar months audit
AU Payment to other                                             information on specific actions performed within
                                  Time, if earlier. Refer
AU bank Vostro Account                                          Administration to track when changes were made
                                  to Online Help for
                                  Country Cut-Off Times         and by whom.
                                                             •• View and print reports for User activity, up to
NZ PPS File                       5.00pm AEST/AEDT
                                                                24 historical calendar months within Administration,
                                                                Payments, Accounts (including segmentation), Receipts,
NZ Direct Entry                   9.00pm NZST                   Agency and Term Deposits.
                                                             •• Request reports for printing or to download
NZD Domestic Overnight Payment    8.00pm NZST
                                                                in PDF format.
NZ IRD Tax Payment                8.00pm NZST                •• Export the Office or User active profile report and the
                                                                User activity report in Comma Separated Value (CSV).
NZ Transfer Funds                 8.00pm NZST                •• Elect to stop receiving or recommence the issuing
                                                                of Westpac Australia bank account statements
NZD Same day                                                    or Billing Statements by mail.
                                  4.30pm NZST
cleared payment (SCP)
                                                             	Note: This Administrative feature applies if you have
                                  Refer to Online Help for     the accounts application and the Westpac account
NZ International Payments
                                  Currency Cut-Off Times
                                                               or Billing Statement is in the name of your Organisation.
NZ Payment to NZ Vostro Account   6.00pm NZST                •• Add an account held with Westpac Australia to your
                                                                organisation set-up.
Fiji Domestic Payment             2.30pm FJT                 •• View and maintain the organisation daily channel
                                                                limit and the payment limits of the payment users.
                                  Refer to Online Help for
Fiji International Payments
                                  Currency Cut-Off Times
                                                             3.4 Receipts (Australia).
Fiji Direct Entry                 2.30pm FJT
                                                             The Receipts application provides you with the ability to:
Fiji Transfer Funds               5.00pm FJT                 •• View details of individual transactions within your
                                                                Australian Direct Entry Returns, EFTPOS Reporting,
PNG Domestic Payment              3.00pm PGT                    Inward Cheque Dishonours or RECall receivables
                                                                services (BPAY, Post Billpay, Remittance Processing,
                                  Refer to Online Help for      Electronic Remittance Payments).
PNG International Payments
                                  Currency Cut-Off Times
                                                             •• Request reports for printing or to download in PDF
PNG Direct Entry                  2.00pm PGT                    format, or export reports containing transactions
                                                                for your Australian Direct Entry Returns, EFTPOS
                                                                Reporting, Inward Cheque Dishonours or RECall
PNG Transfer Funds                5.00pm PGT
                                                                receivables services (BPAY, Post Billpay, Remittance

                                                                                                                          7
Processing, Electronic Remittance Payments), in          All Term Deposit account requests created or renewed
    available formats.                                       within the Deposits application in Corporate Online will
                                                             be opened in the name of the organisation. To open a Term
•• View and print images of paper vouchers for your
                                                             Deposit in the name of another organisation a Corporate
   RECall Remittance Processing and over the counter
                                                             Online Third Party Master Agreement is required.
   transactions, where available.
                                                             Users of Corporate Online should refer to the cut-off
•• View and print intra-day transactions Inward Cheque
                                                             times provided in the User Guides, when requesting
   Dishonours and balances for your Commercial Card
                                                             a quote, completing a Term Deposit account application
   service at a company level, reporting level, card level
                                                             or an Evergreen notice.
   and transaction level.
•• Print or download in PDF format your Commercial Card
   reports, including monthly cardholder statements.
                                                             3.6 Online FX.
                                                             The Online FX application provides you with the ability to:
•• Export Commercial Card data in CSV format
   or InfoSpan format, where available.                      •• View and execute Live Foreign Exchange prices
                                                                which include Spot, Forward contracts and Swaps
 Note: Visa InfoSpan export format is only supported
	
                                                                prices accessing the wholesale Financial Markets
 if access to this service was implemented prior
                                                                (subject to credit).
 to 3 December 2012.
                                                             •• Create and save a list of unlimited currencies pairs with
Balances and transaction history, including statements
                                                                indicative spot values and forward values on a single page.
and paper vouchers where available, will accumulate for
up to 24 historical months (from the day the service is      •• Ability to initiate a deal or order request for one
loaded to Corporate Online). Should you wish to export          of these currencies pairs from the indicative page.
this information in the available online formats, you must
                                                             •• Create, amend or cancel orders to purchase or sell
ensure this is completed within this time frame.
                                                                currency at a requested rate.
Export files and PDF reports will be available to
                                                             •• View all FX deals as they happen online.
download for 100 calendar days from the date they
are made available.                                          •• Check, settle, and authorise settlements online.
                                                             •• Create, Amend or Cancel Standard and
3.5	Deposits (available for Australian                         Non-Standard Settlement Instructions online.
     domiciled accounts only).                               •• On–screen and email alerts unsettle or
This application provides you with the ability to:              un-authorised deal supporting your workflow.

•• Obtain a Term Deposit interest rate quote on a            •• Email settlement details to your Beneficiaries
   Banking Day.                                                 when Transactions are made.

•• Obtain an interest rate quote for the current Banking     •• View and print settlement instruction history.
   Day, or the next two Banking Days.                           This history is available online up to 5 years.

•• Accept any interest rate quote on the Banking Day it      •• View on screen reports and download in CSV
   was provided, for the lodgement date requested, prior        or PDF as pre-set on screen.
   to the cut-off time.                                      •• Revalue your portfolio and outstanding deals, for up
•• Complete a Term Deposit account application request          to 36 months, at current market to market values,
   for an AUD Term Deposit. Business Bank customers             as at the close of business on the last trading day of
   can request a term of fourteen calendar days and up          the month.
   to five years. Westpac Bank institutional and corporate
   customers can request a term of seven calendar days       3.7 Agency (Australia).
   and up to five years.
                                                             This application provides our institutional agency
•• Renew a maturing Term Deposit. Business Bank              customers and non-bank financial institution customers
   customers can provide instructions two Banking days       with the ability to:
   prior to the maturity date and up to six Banking Days
   after the date of maturity. Westpac Bank institutional    •• View, search and export details of Direct Entry and
   and corporate customers can provide instructions five        paper voucher transactions posted to an agency
   Banking days prior and on the maturity date.                 arrangement branch number, up to 100 historical days.

 Note: The minimum amount of a Term Deposit is five
	                                                           •• Create or import files of returned and refused paper
 thousand Australian dollars and to a maximum amount            and/or electronic transactions.
 as determined from time to time, currently twenty five      •• Receive presented cheque dishonours, dishonour
 million Australian dollars.                                    refusal and voucher required details electronically
•• View and print Evergreen or Westpac Notice                   to and from other financial institutions.
   Saver notices.                                            •• View and print images of paper vouchers, up to
•• Manage Evergreen Westpac Notice Saver notices,               100 historical calendar days.
   including submitting notices of withdrawal and            •• View an audit history on transaction files, up to
   reinvesting funds.                                           100 historical calendar days.

8
3.8 Loans (Australia).                                         5.1.2 Internet security.
The Loans application provides you with the ability to:        We use 128-bit secure socket layer (SSL) security, which
                                                               is the industry standard for secure browser connections.
•• View, print and export details of current loan facilities
   with Westpac.                                               When your payment instructions or account information
                                                               is transmitted over the internet, it is protected from
•• Facility, Tranche and Loans limits and balance.             unauthorised access by encryption.
•• Tranche and Loan’s fees and interest Loan’s history.        Encryption is a technique of coding the information being
•• Upcoming activities (such as maturing loans and             sent using random mathematical ‘keys’ so that only you
   interest due) for individual loans.                         and we can readily unscramble the information. These
                                                               keys are generated each time you sign into Corporate
Loan information is available for Bank guarantees,             Online and are destroyed when your session is terminated.
Commercial bills and Loans.
For facilities or tranches denominated in a currency           5.1.3 Your security.
other than AUD, balances or available commitments
                                                               In-built security measures are an important part
displayed through this application will be calculated
                                                               of Corporate Online yet you also play a key role in
by reference to a spot rate of exchange. Actual balances
                                                               safeguarding your organisation’s online information.
and available commitments will be calculated in
accordance with the method of calculation specified            There are a number of steps your organisation should
under the relevant facility documentation.                     take to protect its computers, systems and networks.
                                                               Your Users also have an individual responsibility in

4. Features of Corporate Mobile.                               regards to Security and the Protection of Access Codes.
                                                               You should refer to the Corporate Online Terms and
                                                               Conditions for details.
4.1 Corporate Mobile.
Corporate Mobile provides you with the ability to:             5.2 Training.
•• View account balances and transactions for up to 24         The training options available to you are:
   historical months.
                                                               •• Self-learn using our User Guides and Quick Reference
•• Filter account lists and transactions by office                Guides. These can be accessed from Corporate Online
   and group.                                                     once you sign in. There is also an Online Help function
•• Search for transactions by amount and date range.              available on all screens within Corporate Online to
                                                                  assist you.
•• Create a transfer between accounts.
                                                               •• Onsite training at your offices.
•• Authorise payments and files.
                                                               Note: A fee may be applicable for this service (this fee
•• Option to reject payments or files.                          is listed in the Corporate Online Fees and Charges
•• Filter payments or files by office, status and               Information Sheet).
   date range.
•• Reset expired or temporary sign in password.                5.3 Corporate Online Support.
                                                               The Corporate Online Support Helpdesk is available
                                                               to provide technical assistance and call centre support.
5. Additional information.                                     Within Australia phone 1300 134 291, Monday to Friday,
                                                               8.00am to 8.00pm (Australia wide).
5.1   Security.                                                Within New Zealand phone 0800 423 424, Monday
                                                               to Friday, 8.00am to 9.00pm (New Zealand time).
5.1.1 Our security.
                                                               Within Fiji phone 321 7444, Monday to Friday,
To ensure your personal information is kept safe we have       8.00am to 6.00pm (Fiji time).
built a secure connection between our systems and
                                                               Within Papua New Guinea phone 322 0999, Monday
the Internet. This connection is protected by a firewall.
                                                               to Friday, 8.00am to 6.00pm (Papua New Guinea time).
Our security team constantly monitors this system for
                                                               Outside of Australia, New Zealand and Papua New Guinea
suspicious activity and automatic alerts are generated
                                                               phone +61 2 9374 7237, Monday to Friday, 8.00am and
if any abnormal activities are detected. We also subscribe
                                                               8.00pm (Australia wide).
to services that regularly report on any potential
vulnerability so we can take action to ensure you are          Should you have questions or concerns relating to
protected against new security risks.                          transactions, account information or underlying service
                                                               details that may be available to view on Corporate Online,
                                                               you should contact your Westpac Representative
                                                               for assistance.

                                                                                                                           9
5.4 Establishment of Corporate Online.                           5.5	Corporate Online
Your assigned Westpac representative will provide                     establishment forms.
you with the appropriate forms to establish you for              The Corporate Online establishment forms enable you to:
Corporate Online.
                                                                 •• Establish Corporate Online for the organisation.
They will also provide you with the best banking solution
for your requirements and explain the different access           •• Set organisation and User profiles for each application.
levels of Corporate Online.                                      •• Nominate Offices.
You will nominate an Administrator(s) and your                   •• Nominate Accounts.
Administrator(s) may create any User(s). Based on your
authorisation requirements you will need to nominate             •• Nominate User(s).
the appropriate number of User(s) who can authorise              •• Nominate an Administrator.
Transaction(s).
                                                                 •• Request Third Party access.
There is no additional set up required to use Corporate
Mobile. A new user will be required to complete their
registration in Corporate Online before they can use             5.6 Fees and Charges.
Corporate Mobile.
                                                                 Our fees and charges for the use of Corporate Online
                                                                 are detailed in the Corporate Online Fees and Charges
5.4.1	Corporate Online Third Party                              Information Sheet. That document forms a part of the
       Master Agreement.                                         Corporate Online Terms and Conditions.
A Corporate Online Third Party Master Agreement                  Our fees and charges for the use of Corporate Online
provides the ability for a third (3rd) party to grant access     may include fees and charges for account Transactions
to your organisation to their Westpac Australia accounts         and enquiries as well as charges related to issuing and
and/or services via Corporate Online.                            maintaining security Tokens.
Once registered, Corporate Online will not require a third       Our fees and charges for the use of Corporate Online
party access authority form to be completed to access            include the use of Corporate Mobile.
the Westpac Australia accounts and/or service owned
by the third party.
                                                                 5.7	When Corporate Online
A third party relationship can include, but is not limited to:
                                                                      is unavailable.
•• A subsidiary;
                                                                 If Corporate Online is unavailable the Bank may, at its
•• Any related body corporate;                                   discretion, offer an alternative payment process method to
                                                                 allow you to process Australian Direct Entry files by either:
•• Accountants; and
                                                                 •• Importing such files.
•• Any other non-related body corporate or legal entity.
                                                                 •• Generating these files from saved templates.
5.4.2 Tokens.                                                    •• Ad hoc creation of such files in the alternative
A Token must be used for all functions within                       payment process.
Administration and Online FX, and for authorisation              Authorisation of these payments will need to be made
functions within Payments, Agency and Term Deposits.             by the same Authenticating User(s) of Corporate Online.
Token(s) are issued to your Administrator(s) at
the address of the Office nominated at the time of
establishing the Authenticating User(s), for distribution
to the new Authenticating User(s). You may elect, at
the time of establishment, to nominate a particular
Administrator to receive and distribute Token(s) for new
Authenticating User(s) on behalf of your organisation.
When a Token is due to expire, we will contact the
affected Authenticating User(s) and provide instructions.
Replacement Token(s) will be issued to an Administrator
linked to the Authenticating User(s) primary Office.
Note: Token(s) will not automatically be re-issued in
instances where we determine Authenticating User(s)
have not accessed Corporate Online in the 6 months
prior to the Token expiry date. In these instances we
will contact the affected Authenticating User(s), and
an Administrator linked to the Authenticating User(s)
primary office, and provide instructions.

10
Things you should know: Fees and charges, terms and conditions apply. You should read and consider the Corporate Online Terms and Conditions before
making a decision about whether or not Corporate Online is suitable for you. Corporate Online is issued by Westpac Banking Corporation ABN 33 007 457 141
Australian Financial Services Licence: No. 233714.
If you are thinking of using Corporate Online in Papua New Guinea, we suggest you refer to the Corporate Online PNG Product Brochure and Supplementary
Terms and Conditions for more information.
© 2018 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.                                     WBCBRBB024 0518
You can also read
Next slide ... Cancel