Corporate Online. Effective as at 28 May 2018 - Westpac
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Corporate Online. Overview. Effective as at 28 May 2018.
Important information. This overview sets out the benefits and features of Corporate Online and is designed to show you the ways in which you can conduct your electronic banking so you can make the most of our Products and Services. Information in this overview is current as at 28 May 2018 and is subject to change at any time without notice. If you are an existing Corporate Online User, please see your User Guides for the latest information about Corporate Online. Fees and charges, terms and conditions apply. You should read and consider the Corporate Online Terms and Conditions and Corporate Online Fees and charges information sheet before making a decision about whether or not Corporate Online is suitable for you.
Contents. 1. Corporate Online overview. �������������������������������������������������������������������������������������������������������������������������������� 4 1.1 What is Corporate Online? ���������������������������������������������������������������������������������������������������������������������������������� 4 1.2 Application overview. ������������������������������������������������������������������������������������������������������������������������������������������ 4 2. Why choose Corporate Online? ������������������������������������������������������������������������������������������������������������������������� 4 2.1 Ability to control entitlements and payment limits. ������������������������������������������������������������������������������������� 4 2.2 No software purchase required. ������������������������������������������������������������������������������������������������������������������������ 4 3. Features of Corporate Online. ���������������������������������������������������������������������������������������������������������������������������� 5 3.1 Accounts. ���������������������������������������������������������������������������������������������������������������������������������������������������������������� 5 3.2 Payments. ��������������������������������������������������������������������������������������������������������������������������������������������������������������� 5 3.2.1 Payment Cut-Offs. ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������6 3.2.2 Payments and Files processed after the Cut-Off Time. ���������������������������������������������������������������������������������������������������6 3.2.3 Payment and Files History. ������������������������������������������������������������������������������������������������������������������������������������������������������������6 3.3 Administration. ������������������������������������������������������������������������������������������������������������������������������������������������������ 7 3.4 Receipts (Australia). ��������������������������������������������������������������������������������������������������������������������������������������������� 7 3.5 Deposits (available for Australian domiciled accounts only). ��������������������������������������������������������������������� 8 3.6 Online FX. ��������������������������������������������������������������������������������������������������������������������������������������������������������������� 8 3.7 Agency (Australia). ����������������������������������������������������������������������������������������������������������������������������������������������� 8 3.8 Loans (Australia). �������������������������������������������������������������������������������������������������������������������������������������������������� 8 4. Features of Corporate Mobile. ��������������������������������������������������������������������������������������������������������������������������� 9 4.1 Corporate Mobile. ������������������������������������������������������������������������������������������������������������������������������������������������� 9 5. Additional information. ��������������������������������������������������������������������������������������������������������������������������������������� 9 5.1 Security. ������������������������������������������������������������������������������������������������������������������������������������������������������������������ 9 5.1.1 Our security. ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������9 5.1.2 Internet security. ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������9 5.1.3 Your security. ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������9 5.2 Training. ������������������������������������������������������������������������������������������������������������������������������������������������������������������ 9 5.3 Corporate Online Support. ��������������������������������������������������������������������������������������������������������������������������������� 9 5.4 Establishment of Corporate Online. ����������������������������������������������������������������������������������������������������������������� 9 5.4.1 Corporate Online Third Party Master Agreement. �������������������������������������������������������������������������������������������������������������9 5.4.2 Tokens. �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������10 5.5 Corporate Online establishment forms. ��������������������������������������������������������������������������������������������������������� 10 5.6 Fees and Charges. ����������������������������������������������������������������������������������������������������������������������������������������������� 10 5.7 When Corporate Online is unavailable. ���������������������������������������������������������������������������������������������������������� 10 3
1. Corporate Online overview. Agency. •• Enables institutional customers and non-bank financial institution customers to view, search and 1.1 What is Corporate Online? export their agency transactions, as well as return Corporate Online is a safe, convenient, easy to use and refuse transactions. internet based electronic banking platform that provides access to a suite of applications, via a single sign-in AUD/NZD Online. capability, which you can structure to suit the specific •• Enables licensed bank customers, financial institution needs of your business. and non-bank financial institution customers to view Corporate Online is designed to service Westpac Bank their intra-day balances and account information. institutional, corporate and business customers, in Australia, New Zealand, Fiji and Papua New Guinea. Loans. •• View, print and export details of current loan facilities 1.2 Application overview. with Westpac (available to Westpac Bank institutional and corporate customers in Australia). The applications available within Corporate Online include: To enable you to determine which applications and Accounts. features best suit your company needs, a full list of the features available are provided in Section 3 – •• View, print or export your detailed account Features of Corporate Online. information, view voucher images, place a stop cheque request, view, print, or save your account statements 2. Why choose Corporate Online? and billing statements, as well as set up online account segmentation. Payments. 2.1 Ability to control entitlements •• Process domestic payments, including high value and payment limits. same-day payments. You can choose the applications and features you need •• Process international payments from accounts held in and decide which of your staff members should have access Australia or offshore Alliance Banks (a non-Westpac to them. You can also control other entitlements via the Alliance Bank which has agreed to accept payment Administration application including, but not limited to: instructions from Westpac). •• whether account(s) can be accessed in either •• Process foreign currency payments and payments Accounts or Payments, or both. funded with a Westpac Trade Finance agreement. •• whether your user(s) can have access 24 hours a day, •• Process payment files created within Corporate Online 7 days a week or less, at your own discretion. or your own accounts payable or payroll system. •• feature based authorisation and security models. Administration. •• payment and/or file limits. •• Control and self-manage your own access to Corporate Payment and/or file limits include a daily channel limit Online, including user access and entitlements, security (the maximum amount all of your User(s) can process controls, payment limits as well as access detailed per day) as well as User limits for payment authoriser(s). audit information, including user activity reports. User limits are set at both the individual payment/file level as well as a maximum daily limit for each authoriser. Receipts. The ability to control entitlements allows you to structure •• View, print and export information relating to your Corporate Online to match your business needs as they Westpac receivable products and Commercial Card grow and change. facilities, report on transactions that make up bulk For example, you may want some individuals to have credit/debits as well as view voucher images and access to only ‘view’ Transactions or information whereas Commercial Card reports. others will have full access to make Payments using either nil, single or dual authorisation model. Deposits. •• Obtain quotes and open new Term Deposits, as well 2.2 No software purchase required. as provide maturity instructions for maturing Term Deposits that have been opened within Corporate There is no need to purchase or install software Online. on your computer in order to access Corporate Online (however, Adobe®Reader® is required to read reports). •• View, print and manage Evergreen notices or Westpac It is accessible anywhere where internet access is Notice Saver notices. available, making it easier for you to conduct your business anywhere, anytime (subject to system Online FX. maintenance and availability). •• Get live exchange rate quotes, view your Foreign Note: Extreme caution should always be exercised when Exchange transactions and also check, settle and using public computers (e.g. at universities, cybercafés etc.) authorise deals online. for any purpose. 4
3. Features of Corporate Online. the available online formats, you must ensure this is completed within this time frame. Corporate Online consists of applications that provide Export files and PDF reports will be available to access to the following features. download for 100 calendar days from the date they Note: Some applications or features may not be made are made available. available to you if you access non-Australian accounts. 3.2 Payments. 3.1 Accounts. The Payments application provides you with the ability to: The Accounts application provides you with the ability to: From Australian domiciled Westpac accounts. •• View domestic and foreign currency accounts, •• Process domestic payments including same day Term Deposit accounts and, where available, offshore RTGS, immediate RTGS and overnight payments. account information from Alliance Banks (non-Westpac banks which have agreed to provide account •• Transfer funds to a Westpac Commercial Card. information to Westpac). •• Process International Payments from domestic •• View, search and export balances and transactions. or offshore accounts (where available). Export of transaction details can be requested ote: There are limits on the amount of an International N immediately in CSV format or on demand, or overnight Payment that can be sent from an Australian domiciled in a range of available formats. Westpac account where there is no Dealing Relationship. •• View, print and save your account statements There are also special conditions that may apply where in PDF format for your Australian domiciled accounts the value of the International Payment (as expressed up to 7 historical years. in Australian dollars) is more than $25,000. •• Add comments to Transactions for reconciliation. •• Process Direct Entry payment files created within Transaction comments may be included in reports Corporate Online or imported from your own accounts for printing. payable and payroll systems. •• Request reports, at a specified frequency, for printing •• Process BPAY® Payments using BPAY.¹ or to download in PDF format. •• Save BPAY Biller details for future use. •• View, print and export your monthly Billing Statement, up to 24 historical months, where available. •• Authorise each BPAY Payment individually or multiple BPAY Payments in a single authorisation. •• Request a stop to be placed on a cheque drawn on your Australian, New Zealand, Fiji or Papua New •• Import and process Payment Processing Service (PPS) Guinea domiciled Westpac account. files, including BPAY transactions. •• Stops on your Australian or New Zealand domiciled •• Import payment data to automatically create domestic, Westpac account can be requested on a single cheque, same day RTGS, immediate RTGS and international multiple cheques (via File Import) or cheque range. payments from domestic accounts (where available), using the Corporate Online All Payments Type (APT) •• Stops on your Fiji or Papua New Guinea domiciled file import option. Westpac account can be requested on a single cheque or cheque range. •• Apply a Westpac Trade Finance (WTF) facility to finance a payment, provided this facility has been •• Request a stop to be placed on a single or multiple established with us and the funds are available. Australian or New Zealand Payment Processing Services (PPS) bank cheques drawn on your Australian •• Process some payment types after the Cut-Off Time. or New Zealand domiciled Westpac account. •• Select your preferred rate option when creating Note: Account must be owned by the organisation. International Payments (where applicable to you). A stop cannot be requested on a third party PPS bank •• Process payments to an Australian Vostro account. cheque account. •• Create Recurring Payments to authorise Corporate •• View all stops placed, up to three historical calendar Online BPAY payments automatically on your behalf, years (stops not completed in Corporate Online are for a fixed amount at regular intervals, for a defined available to be viewed from the next Banking Day). period of time. •• Set up, view, maintain and export segments, Recurring Payments can be made for domestic and Transactions and interest on accounts established same currency international payments to an existing for Account Segmentation, up to 24 historical months, (authorised) beneficiary, Tax Payments, BPAY payments in available formats. to new or existing Billers and to Transfer Funds •• Add comments to segmented transactions for between your organisation’s own accounts within reconciliation. Comments may be included in reports the same Office. for printing or export. •• Process and/or view reports for files delivered •• View an audit history on data schedules. to Corporate Online using alternate methods made available by Westpac. Balances and transaction history and paper vouchers where available, will accumulate for up to 24 historical •• Create and manage non-value Beneficiary, months (from the day the account is loaded to Corporate BPAY Biller details and template tasks with Online). Should you wish to export this information in or without authorisation. 1 ® Registered to BPAY Pty Ltd ABN 69 079 137 518 5
From New Zealand domiciled Westpac accounts. in PNG, please contact your Westpac representative for details of processing limits and applicable foreign •• Process domestic payments including overnight exchange rates. and same day cleared payments (SCP). •• Process Direct Entry payment files imported from •• Process International Payment(s) from your your own accounts payable system. New Zealand domiciled Westpac account(s). •• Create Recurring Payments to authorise Corporate Note: There are limits on the amount of an International Online to make payments automatically on your Payment that can be sent from a New Zealand domiciled behalf, for fixed amounts at regular intervals, for Westpac account where there is no Dealing Relationship. a defined period of time. •• Process Direct Entry payment files created within Recurring Payments can be made for domestic and Corporate Online or imported from your own accounts same currency international payments to an existing payable and payroll systems. (authorised) beneficiary and to Transfer Funds •• Import payment data to automatically create between your organisation’s own accounts within the international payments from domestic accounts using same Office. the Corporate Online APT File Format. 3.2.1 Payment Cut-Offs. •• Import and process Payment Processing Service (PPS) files. Cut-off times are dependent on the payment type selected and the underlying payment system used in •• Create Recurring Payments to authorise Corporate processing. The following table is provided as a guide. Online to make payments automatically on your behalf, Please be aware that the times listed here may be for fixed amounts at regular intervals, for a defined subject to variation. period of time. Users of Corporate Online should refer to the cut-off Recurring Payments can be made for domestic time provided in the User Guides, or on screen, when and same currency international payments to an making the payment. existing (authorised) beneficiary and to Transfer Funds between your organisation’s own accounts within ote: Times listed within this document refer to AEST N the same Office. or AEDT during daylight savings periods in New South Wales, Australia; NZST or NZDT during daylight savings •• Process payments to a New Zealand Vostro account. periods in New Zealand; PGT for Papua New Guinea •• Create and manage non-value Beneficiary and Time; FJT for Fiji Time. template tasks with or without authorisation. 3.2.2 Payments and Files processed From Fiji domiciled Westpac accounts. after the Cut-Off Time. •• Process domestic payments. You may request for some Payment types and AU Direct Entry Files to be processed for the same Value Date •• Process International Payments from domestic although the Cut-Off Time has passed. or offshore accounts (where available). The request to extend the Cut-Off Time for the same Note: There are no processing limits applicable to Value Date may be made by making a one-off request International Payments where a Dealing Relationship or by registering for the customer controlled feature exists. If you do not have a Dealing Relationship for use as you require. in Fiji, please contact your Westpac representative for details of processing limits and applicable foreign Note: Once you register for this feature your exchange rates. Administrator(s) must assign access to your User(s). Alternatively if you have not registered for this feature •• Process Direct Entry payment files imported from and request that a Payment or AU Direct Entry File your own accounts payable system. be processed for the same Value Date after the Cut-Off •• Create Recurring Payments to authorise Corporate time has passed, a message will be displayed to your Online to make payments automatically on your behalf, users on screen and will provide instructions on how for fixed amounts at regular intervals, for a defined to proceed with the Payment or AU Direct Entry File. period of time. Please note a fee may be charged for this. Please refer Recurring Payments can be made for domestic and to the Corporate Online Terms and Conditions and same currency international payments to an existing Corporate Online Fees and Charges Information Sheet (authorised) beneficiary and to Transfer Funds between for full details. your organisation’s own accounts within the same Office. 3.2.3 Payment and Files History. From Papua New Guinea domiciled Payments and payment files initiated in Corporate Online Westpac accounts. will accumulate history for up to 24 historical months •• Process domestic payments. (from the value date of the payment or payment file). Should you wish to view, print or export this information, •• Process International Payments from domestic you must ensure this is completed within this time frame. or offshore accounts (where available). Note: There are no processing limits applicable to International Payments where a Dealing Relationship exists. If you do not have a Dealing Relationship 6
Payment type Cut-Off Time 3.3 Administration. The Administration application provides you with the AU PPS File 5.00pm AEST/AEDT ability to: •• Create and maintain your own User(s) and their AU Direct Entry 6.00pm AEST/AEDT access online. Hours of availability options include 24 hour, 7 days a week or limited access options AUD Domestic Overnight Payment 5.30pm AEST/AEDT of specified days and hours from Monday to Friday. AUD Domestic Same day Note: In order for a new User to be fully activated, 4.00pm AEST/AEDT RTGS Payment the Corporate Online User must be created and fully authorised by your Administrator(s). We will assign AUD Domestic Immediate 4.00pm AEST/AEDT a Customer Number and, for an Authenticating User, RTGS Payment issue a Token. Individual access levels within AU ATO Tax Payment 5.30pm AEST/AEDT Corporate Online can be limited as prescribed by your organisation. User fees may apply (this fee is listed in the Fees and Charges Information Sheet). AU Transfer Funds 9.00pm AEST/AEDT •• Create and maintain your own Offices and their Refer to Online Help access online. AU International Payments for Currency and Country Cut-Off Times Note: A new Office may be created at any time and there is no limit to the number of Offices allowed. AU BPAY Payment 5.30pm AEST/AEDT An Office must be created by the Administrator(s) and notification sent to us for final processing. AU Payment to an Any new Offices must be authorised in line with 4.00pm AEST/AEDT the organisation’s authorisation requirements before AU Westpac Vostro Account the changes take effect. 4.00pm AEST/AEDT or the Country Cut-Off •• Access up to 24 historical calendar months audit AU Payment to other information on specific actions performed within Time, if earlier. Refer AU bank Vostro Account Administration to track when changes were made to Online Help for Country Cut-Off Times and by whom. •• View and print reports for User activity, up to NZ PPS File 5.00pm AEST/AEDT 24 historical calendar months within Administration, Payments, Accounts (including segmentation), Receipts, NZ Direct Entry 9.00pm NZST Agency and Term Deposits. •• Request reports for printing or to download NZD Domestic Overnight Payment 8.00pm NZST in PDF format. NZ IRD Tax Payment 8.00pm NZST •• Export the Office or User active profile report and the User activity report in Comma Separated Value (CSV). NZ Transfer Funds 8.00pm NZST •• Elect to stop receiving or recommence the issuing of Westpac Australia bank account statements NZD Same day or Billing Statements by mail. 4.30pm NZST cleared payment (SCP) Note: This Administrative feature applies if you have Refer to Online Help for the accounts application and the Westpac account NZ International Payments Currency Cut-Off Times or Billing Statement is in the name of your Organisation. NZ Payment to NZ Vostro Account 6.00pm NZST •• Add an account held with Westpac Australia to your organisation set-up. Fiji Domestic Payment 2.30pm FJT •• View and maintain the organisation daily channel limit and the payment limits of the payment users. Refer to Online Help for Fiji International Payments Currency Cut-Off Times 3.4 Receipts (Australia). Fiji Direct Entry 2.30pm FJT The Receipts application provides you with the ability to: Fiji Transfer Funds 5.00pm FJT •• View details of individual transactions within your Australian Direct Entry Returns, EFTPOS Reporting, PNG Domestic Payment 3.00pm PGT Inward Cheque Dishonours or RECall receivables services (BPAY, Post Billpay, Remittance Processing, Refer to Online Help for Electronic Remittance Payments). PNG International Payments Currency Cut-Off Times •• Request reports for printing or to download in PDF PNG Direct Entry 2.00pm PGT format, or export reports containing transactions for your Australian Direct Entry Returns, EFTPOS Reporting, Inward Cheque Dishonours or RECall PNG Transfer Funds 5.00pm PGT receivables services (BPAY, Post Billpay, Remittance 7
Processing, Electronic Remittance Payments), in All Term Deposit account requests created or renewed available formats. within the Deposits application in Corporate Online will be opened in the name of the organisation. To open a Term •• View and print images of paper vouchers for your Deposit in the name of another organisation a Corporate RECall Remittance Processing and over the counter Online Third Party Master Agreement is required. transactions, where available. Users of Corporate Online should refer to the cut-off •• View and print intra-day transactions Inward Cheque times provided in the User Guides, when requesting Dishonours and balances for your Commercial Card a quote, completing a Term Deposit account application service at a company level, reporting level, card level or an Evergreen notice. and transaction level. •• Print or download in PDF format your Commercial Card reports, including monthly cardholder statements. 3.6 Online FX. The Online FX application provides you with the ability to: •• Export Commercial Card data in CSV format or InfoSpan format, where available. •• View and execute Live Foreign Exchange prices which include Spot, Forward contracts and Swaps Note: Visa InfoSpan export format is only supported prices accessing the wholesale Financial Markets if access to this service was implemented prior (subject to credit). to 3 December 2012. •• Create and save a list of unlimited currencies pairs with Balances and transaction history, including statements indicative spot values and forward values on a single page. and paper vouchers where available, will accumulate for up to 24 historical months (from the day the service is •• Ability to initiate a deal or order request for one loaded to Corporate Online). Should you wish to export of these currencies pairs from the indicative page. this information in the available online formats, you must •• Create, amend or cancel orders to purchase or sell ensure this is completed within this time frame. currency at a requested rate. Export files and PDF reports will be available to •• View all FX deals as they happen online. download for 100 calendar days from the date they are made available. •• Check, settle, and authorise settlements online. •• Create, Amend or Cancel Standard and 3.5 Deposits (available for Australian Non-Standard Settlement Instructions online. domiciled accounts only). •• On–screen and email alerts unsettle or This application provides you with the ability to: un-authorised deal supporting your workflow. •• Obtain a Term Deposit interest rate quote on a •• Email settlement details to your Beneficiaries Banking Day. when Transactions are made. •• Obtain an interest rate quote for the current Banking •• View and print settlement instruction history. Day, or the next two Banking Days. This history is available online up to 5 years. •• Accept any interest rate quote on the Banking Day it •• View on screen reports and download in CSV was provided, for the lodgement date requested, prior or PDF as pre-set on screen. to the cut-off time. •• Revalue your portfolio and outstanding deals, for up •• Complete a Term Deposit account application request to 36 months, at current market to market values, for an AUD Term Deposit. Business Bank customers as at the close of business on the last trading day of can request a term of fourteen calendar days and up the month. to five years. Westpac Bank institutional and corporate customers can request a term of seven calendar days 3.7 Agency (Australia). and up to five years. This application provides our institutional agency •• Renew a maturing Term Deposit. Business Bank customers and non-bank financial institution customers customers can provide instructions two Banking days with the ability to: prior to the maturity date and up to six Banking Days after the date of maturity. Westpac Bank institutional •• View, search and export details of Direct Entry and and corporate customers can provide instructions five paper voucher transactions posted to an agency Banking days prior and on the maturity date. arrangement branch number, up to 100 historical days. Note: The minimum amount of a Term Deposit is five •• Create or import files of returned and refused paper thousand Australian dollars and to a maximum amount and/or electronic transactions. as determined from time to time, currently twenty five •• Receive presented cheque dishonours, dishonour million Australian dollars. refusal and voucher required details electronically •• View and print Evergreen or Westpac Notice to and from other financial institutions. Saver notices. •• View and print images of paper vouchers, up to •• Manage Evergreen Westpac Notice Saver notices, 100 historical calendar days. including submitting notices of withdrawal and •• View an audit history on transaction files, up to reinvesting funds. 100 historical calendar days. 8
3.8 Loans (Australia). 5.1.2 Internet security. The Loans application provides you with the ability to: We use 128-bit secure socket layer (SSL) security, which is the industry standard for secure browser connections. •• View, print and export details of current loan facilities with Westpac. When your payment instructions or account information is transmitted over the internet, it is protected from •• Facility, Tranche and Loans limits and balance. unauthorised access by encryption. •• Tranche and Loan’s fees and interest Loan’s history. Encryption is a technique of coding the information being •• Upcoming activities (such as maturing loans and sent using random mathematical ‘keys’ so that only you interest due) for individual loans. and we can readily unscramble the information. These keys are generated each time you sign into Corporate Loan information is available for Bank guarantees, Online and are destroyed when your session is terminated. Commercial bills and Loans. For facilities or tranches denominated in a currency 5.1.3 Your security. other than AUD, balances or available commitments In-built security measures are an important part displayed through this application will be calculated of Corporate Online yet you also play a key role in by reference to a spot rate of exchange. Actual balances safeguarding your organisation’s online information. and available commitments will be calculated in accordance with the method of calculation specified There are a number of steps your organisation should under the relevant facility documentation. take to protect its computers, systems and networks. Your Users also have an individual responsibility in 4. Features of Corporate Mobile. regards to Security and the Protection of Access Codes. You should refer to the Corporate Online Terms and Conditions for details. 4.1 Corporate Mobile. Corporate Mobile provides you with the ability to: 5.2 Training. •• View account balances and transactions for up to 24 The training options available to you are: historical months. •• Self-learn using our User Guides and Quick Reference •• Filter account lists and transactions by office Guides. These can be accessed from Corporate Online and group. once you sign in. There is also an Online Help function •• Search for transactions by amount and date range. available on all screens within Corporate Online to assist you. •• Create a transfer between accounts. •• Onsite training at your offices. •• Authorise payments and files. Note: A fee may be applicable for this service (this fee •• Option to reject payments or files. is listed in the Corporate Online Fees and Charges •• Filter payments or files by office, status and Information Sheet). date range. •• Reset expired or temporary sign in password. 5.3 Corporate Online Support. The Corporate Online Support Helpdesk is available to provide technical assistance and call centre support. 5. Additional information. Within Australia phone 1300 134 291, Monday to Friday, 8.00am to 8.00pm (Australia wide). 5.1 Security. Within New Zealand phone 0800 423 424, Monday to Friday, 8.00am to 9.00pm (New Zealand time). 5.1.1 Our security. Within Fiji phone 321 7444, Monday to Friday, To ensure your personal information is kept safe we have 8.00am to 6.00pm (Fiji time). built a secure connection between our systems and Within Papua New Guinea phone 322 0999, Monday the Internet. This connection is protected by a firewall. to Friday, 8.00am to 6.00pm (Papua New Guinea time). Our security team constantly monitors this system for Outside of Australia, New Zealand and Papua New Guinea suspicious activity and automatic alerts are generated phone +61 2 9374 7237, Monday to Friday, 8.00am and if any abnormal activities are detected. We also subscribe 8.00pm (Australia wide). to services that regularly report on any potential vulnerability so we can take action to ensure you are Should you have questions or concerns relating to protected against new security risks. transactions, account information or underlying service details that may be available to view on Corporate Online, you should contact your Westpac Representative for assistance. 9
5.4 Establishment of Corporate Online. 5.5 Corporate Online Your assigned Westpac representative will provide establishment forms. you with the appropriate forms to establish you for The Corporate Online establishment forms enable you to: Corporate Online. •• Establish Corporate Online for the organisation. They will also provide you with the best banking solution for your requirements and explain the different access •• Set organisation and User profiles for each application. levels of Corporate Online. •• Nominate Offices. You will nominate an Administrator(s) and your •• Nominate Accounts. Administrator(s) may create any User(s). Based on your authorisation requirements you will need to nominate •• Nominate User(s). the appropriate number of User(s) who can authorise •• Nominate an Administrator. Transaction(s). •• Request Third Party access. There is no additional set up required to use Corporate Mobile. A new user will be required to complete their registration in Corporate Online before they can use 5.6 Fees and Charges. Corporate Mobile. Our fees and charges for the use of Corporate Online are detailed in the Corporate Online Fees and Charges 5.4.1 Corporate Online Third Party Information Sheet. That document forms a part of the Master Agreement. Corporate Online Terms and Conditions. A Corporate Online Third Party Master Agreement Our fees and charges for the use of Corporate Online provides the ability for a third (3rd) party to grant access may include fees and charges for account Transactions to your organisation to their Westpac Australia accounts and enquiries as well as charges related to issuing and and/or services via Corporate Online. maintaining security Tokens. Once registered, Corporate Online will not require a third Our fees and charges for the use of Corporate Online party access authority form to be completed to access include the use of Corporate Mobile. the Westpac Australia accounts and/or service owned by the third party. 5.7 When Corporate Online A third party relationship can include, but is not limited to: is unavailable. •• A subsidiary; If Corporate Online is unavailable the Bank may, at its •• Any related body corporate; discretion, offer an alternative payment process method to allow you to process Australian Direct Entry files by either: •• Accountants; and •• Importing such files. •• Any other non-related body corporate or legal entity. •• Generating these files from saved templates. 5.4.2 Tokens. •• Ad hoc creation of such files in the alternative A Token must be used for all functions within payment process. Administration and Online FX, and for authorisation Authorisation of these payments will need to be made functions within Payments, Agency and Term Deposits. by the same Authenticating User(s) of Corporate Online. Token(s) are issued to your Administrator(s) at the address of the Office nominated at the time of establishing the Authenticating User(s), for distribution to the new Authenticating User(s). You may elect, at the time of establishment, to nominate a particular Administrator to receive and distribute Token(s) for new Authenticating User(s) on behalf of your organisation. When a Token is due to expire, we will contact the affected Authenticating User(s) and provide instructions. Replacement Token(s) will be issued to an Administrator linked to the Authenticating User(s) primary Office. Note: Token(s) will not automatically be re-issued in instances where we determine Authenticating User(s) have not accessed Corporate Online in the 6 months prior to the Token expiry date. In these instances we will contact the affected Authenticating User(s), and an Administrator linked to the Authenticating User(s) primary office, and provide instructions. 10
Things you should know: Fees and charges, terms and conditions apply. You should read and consider the Corporate Online Terms and Conditions before making a decision about whether or not Corporate Online is suitable for you. Corporate Online is issued by Westpac Banking Corporation ABN 33 007 457 141 Australian Financial Services Licence: No. 233714. If you are thinking of using Corporate Online in Papua New Guinea, we suggest you refer to the Corporate Online PNG Product Brochure and Supplementary Terms and Conditions for more information. © 2018 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. WBCBRBB024 0518
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