More than laying cables - Strong in small parts The Lufthansa Technik Group Magazine
Page content transcription
If your browser does not render page correctly, please read the page content below
The Lufthansa Technik Group Magazine 3.2014 May/June Employee portrait More than laying cables Consumables & Expandables Strong in small parts Cabin modifications Cabin interiors reloaded Material support Managing the flow
2 | Content Lufthansa Technik Connection 3.2014 6 Component Services • New distribution center: 6 LRU pool for the world • Swiss International Air Lines: 9 Complete transport logistics • Consumables & Expendables: 14 Strong services for small parts • Logistics Control Tower: 22 Managing the flow LRU pool for the world Innovation & Technology With the LRU pool now concentrated at the new • Quick mill repair: 10 distribution center site in Frankfurt, Lufthansa Technik On-site fix for a corroding issue is supplying its customers even more quickly. Landing Gear Services • Partnership: “Strong legs” 12 for Emirates 777-300ERs 10 Aircraft Services • Recommended Repair Center: First 787 brake test bench in Europe Regional Sales 13 • Eastern Europe and the CIS: 16 Value for a strong region On-site fix for corrosion Employee Portrait Lufthansa Technik has developed a • Britta Krefter: 18 “quick mill repair” to eliminate the corrosion More than laying cables on A330/A340 nose landing gears on site. eServices • manage/m®: 21 18 “Snap Happy” for a fast overview Engine Services • Air Canada: 24 Airline Support Team in Montreal • CFM56-7B engine: 25 On-site fan abradable replacement Cabin Products • Cabin interior modification: 26 More than laying cables Teamrelaunch • Aircraft Interiors Expo: 27 Given the complex electronics in modern aircraft, Britta Products to win Krefter’s work has changed enormously over the last few years. Categories • News 3–5 • Personalities 25 24 • Products & Services 28 • Contacts 30 Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Tilman Tesseraux · Marketing & Sales · HAM TS/M Weg beim Jäger 193 · 22335 Hamburg, Germany Airline Support Team in Montreal Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 email@example.com · www.lufthansa-technik.com Editorial Production Lufthansa Technik has established an Airline Support Team Editorial office: Flightlines, Hamburg (AST®) for on-site engine services in Montreal, Canada. Design: Art Works! Werbeagentur, Hamburg Photos: Lufthansa Technik AG, Lufthansa AG Printing: Beisner Druck GmbH & Co. KG
Lufthansa Technik Connection 3.2014 New overhaul site in America Lufthansa Technik Puerto Rico // Lufthansa Technik and the Com- monwealth of Puerto Rico announced an agreement to create a new maintenance, repair and overhaul facility in Puerto Rico, which will service short-haul and medium-haul aircraft. Agreements to this effect have been signed with the government of Puerto Rico and the respon- sible port authority and the company plans to start work in the next three months on the construction of the new facility. Signing ceremony (from left): This is a major new step for Lufthansa Technik to expand its involvement in America. Alejandro García Padilla, Governor The new company, Lufthansa Technik Puerto Rico (LTPR), will be based at Rafael Hernández of Puerto Rico, Penny Pritzker, United States Secretary of Commerce, International Airport in Aguadilla, a former U.S. Air Force Base located on the northwest of August Wilhelm Henningsen, CEO of the Island. The company will employ up to 400 workers and run a total of five overhaul lines. Lufthansa Technik, and Peter Ammon, Initially it will operate two lines for Airbus A320 C-checks and D-checks. The first layover is German Ambassador to the United due to take place in 2015. Lufthansa Technik has already the firm commitments of two major States. American launching customers for overhauls at the new site. One is JetBlue Airways. // Stable position in the market Lufthansa Technik enjoys a solid and stable position in the global aviation market. The Annual Report 2013 shows that the Lufthansa Technik Group was able to improve its result in 2013 once again with higher revenues of 4.2 billion euros. W elcome to the Annual Press Con- this backdrop, the Lufthansa Technik Group Boeing 787, as well as significantly extend- ference 2014 in our Hamburg has developed very well. Our good order ed partnerships with original equipment Engine Overhaul Center,” said situation and our successful cost reductions manufacturers, and preparations for the August Wilhelm Henningsen, Chairman of have enabled us to boost our operating new Boeing 777-9X and Airbus A350 air- the Executive Board of Lufthansa Technik, result significantly. Many of the cost-reduc- craft types and their engines and compo- on 18 March in Hamburg. Presenting the ing measures are taking effect, and our nents. In addition, innovation and research annual report 2013 on location in the engine sales force has successfully concluded were driven forward. Henningsen announced shop “shows that we are a production numerous contracts.” that Lufthansa Technik would strengthen its operation. This is part of Lufthansa Technik”. Currently Lufthansa Technik looks after commitment to product and service inno- “In spite of the generally satisfying 770 customers and a total of 2,800 aircraft. vations even more, since they are among development of global aviation, the difficult In 2013 alone, the company won 47 new the primary drivers of sustainable growth: situation of many airlines – particularly in customers and concluded more than 450 “We have set up centralized innovation Europe – and the increasing availability of new contracts, reaching a volume of 3.4 management and markedly increased our MRO services around the world continue to billion euros for 2013 and the years to come. investments in this area, from 50 million challenge our industry and increase price 2013 was also marked by the expansion euros during the past five years to 200 million pressures,” continued Henningsen. “Against of the service portfolio, particularly for the euros over the coming four years.” Lufthansa Technik enjoys a solid and stable position in the global aviation market, according to Henningsen. “Lufthansa Technik continues to focus on growth. We August Wilhelm Henningsen (right), will participate in shaping the MRO indus- CEO of Lufthansa try through the development of strategic Technik, and partnerships with innovative services and Dr. Peter Jansen, products. We have achieved a solid position Chief Executive Finance, presenting as regards both competitiveness and the annual report growth, and we will continue to pursue this 2013. course.” For more information: www.lufthansa- technik.com/annual-reports
4 | News Lufthansa Technik Connection 3.2014 Hamburg Edlitz-Thomasberg Erfurt High availability for Technology EVA Air’s A321 fleet meets cabin Total Component Support // New joint venture // Lufthansa Lufthansa Technik is expand- Technik and LIST components Trent overhaul for ing its cooperation with EVA & furniture have founded the Chinese market Air in Taiwan even further: The joint venture company Inairva- N3 Engine Overhaul Services MRO provider has concluded tion in which each of the two // After getting its CAAC a contract with the airline’s companies holds a 50 percent approval for the Rolls-Royce technical services company, stake. engine types Trent 500 and Evergreen Aviation Technolo- The new company combines Trent 700 in 2010, Erfurt, Ger- gies (EGAT), for component Full service for the experience of Lufthansa many based N3 Engine Over- supply for the EVA Airs’s new Sabaidee Airways Technik as one of the world’s haul Services (N3) obtained fleet of Airbus A321 aircraft. Ameco Beijing // Sabaidee leading providers of VIP air- end of the year 2013 also the The new Total Component Airways signed an agreement craft cabin conversions and according Trent 900 approval Support (TCS®) agreement with Ameco Beijing during Sin- manufacturer of in-flight enter- – another milestone in the covers component overhaul gapore Airshow. The contract tainment electronics with the company’s young history. and engineering services as covers the customer’s fleet expertise of LIST as an interna- A first Trent 500 engine from well as warehousing and pool- service for the coming years tionally acclaimed and sought- a Chinese operator was ing at Lufthansa Technik’s including AOG support, heavy after manufacturer of high-end overhauled successfully in the Singapore facility. EVA Air, a maintenance C-checks and cabin interiors for private and meantime. With its CAAC Star Alliance member, has relied D-checks, engine repair and business jets, luxury yachts, approval extension, N3 is the on support from Lufthansa overhaul as well as landing cruise liners and private resi- first non-Asian Rolls-Royce Technik for its Airbus A330 gear repair and overhaul. // dences. Trent overhaul facility that fleet for ten years now, and Based in Edlitz-Thomasberg, is allowed to certify all three recently entrusted the compa- Austria, Inairvation will offer engine types (Trent 500, ny with its Boeing 747s as well. innovative complete solutions Trent 700 and Trent 900) and Lufthansa Technik’s warehouse for business and private jet its components in accordance site in Singapore has been cabins. Up to now Lufthansa with the Chinese regulations. expanded continuously over Technik has supplied the cabin N3’s employees and its man- the last few years. A growing management system (in-flight agement are particularly proud number of customers in Asia entertainment electronics) and to be now fully prepared for are supplied with components LIST cabin components such the Chinese market. // from this location, particularly as galleys, armrests, fold-out for the Airbus A320 family. // Comprehensive services for Sabaidee tables etc. as independent Airways. suppliers to the aircraft manu- facturer. In the future when commissioned by a customer the two companies will together implement innovations that follow the theme of “Technology meets Cabin”, with the aim of blending entertainment elec- tronics, furniture and lighting The engine test stand at N3’s Total Component Support (TCS®) for together in an advanced overhaul facility. EVA Air’s new A321 fleet. design. //
Lufthansa Technik Connection 3.2014 News | 5 Hamburg MRO Company Comprehensive of the Year support for Luxair Air Transport News Award // TCS® and base maintenance // For the third year in a row Luft- Luxair and Lufthansa Technik Development hansa Technik has won the are expanding their coopera- and production prestigious Air Transport News tion. The two companies have Original Equipment Innovation Award in the category “MRO concluded a long-term con- // Lufthansa Technik is position- Company of the Year”. In the tract for component supply for ing itself actively as a developer past months more than 4,200 the airline’s fleet of Boeing 737 and manufacturer of products readers and the international NG aircraft, next to the contract for aircraft cabins. The company jury of Air Transport News have for the base maintenance on is bundling all its activities in the made their choices in 14 cate- Complete support Luxair’s Boeing 737 NG during development and production of gories. Lufthansa Technik is the for Air Namibia Winter 2014/2015. cabin products in its new Origi- only company in any category Total Technical Support // The Total Component Support nal Equipment Innovation prod- that has won the award in all The Namibian flag-carrier Air (TCS®) agreement covers uct division, thus creating an the three years since the price Namibia und Lufthansa Technik component repair and over- organizational foundation for ex- has been awarded for the first are continuing their coopera- haul services as well as pool- panding its position as a manu- time in 2012. tion. The technical support ing and the provisioning of a facturing operation. The leader- Fulya Türköz, General Manager provided since the airline began home base stock at Luxair’s ship of this new product division Turkey at Lufthansa Technik, operating in 2006 is now being main base at Luxembourg has been entrusted to one of the accepted the award at the 2014 continued through a Total airport. The base maintenance company’s most experienced Air Transport News Award Gala Technical Support (TTS®). agreement covers C-checks innovation managers, Andrew Dinner Ceremony in Istanbul, As part of its comprehensive that will be performed at Luft- Muirhead, who previously headed Turkey, saying: “I would like to supply of the airline’s current hansa Technik Sofia during the the Innovation unit at Lufthansa thank all voters and the jury for long-haul fleet of two factory Winter 2014/2015 season. Technik. Muirhead is supported this commendation. We are new Airbus A330s, Lufthansa After the recent cooperation on by a team of over 80 interdisci- extremely proud that we have Technik has been contracted Aircraft Production Inspection plinary employees – with more been selected again as best to provide services for the Programs (APIP), base mainte- to come – as the consolidation MRO Company of the year. components, engineering and nance services and Single process takes shape. This resuccess is a fantastic line maintenance. In addition, Component Maintenance All products offered by Lufthansa confirmation of our permanent Lufthansa Technik will take (SCM), these new agreements Technik as an original equipment efforts to keep the high level of over the complex support of are the confirmation of the manufacturer (OEM) will be performance and quality in our the customer’s lease returns business relation between developed, planned, manufac- MRO business.” // for the former A340 fleet. “The both partners. // tured and sold from the new integrated technical support product division. Innovative sys- we receive from Lufthansa tems and products – such as Technik allows us to focus nice®, niceview™, GuideU or the optimally on flight operations,” Patient Transport Unit (PTU) – emphasized Rene Gsponer, have already been successfully COO Air Namibia. // introduced to the market, and others will follow as part of the planned expansion. // Signing the contract: Horst Lenhard, Vice President Technics of Luxair (left), and Georgios Ouzounidis, Lufthansa Technik.
6 | Component Services Lufthansa Technik Connection 3.2014 LRU pool for the world With the LRU pool now concentrated at the new distribution center site in Frankfurt, the construction of a state-of-the-art warehouse and extensive automation of processes, Lufthansa Technik has laid the groundwork for supplying its customers even more quickly and more reliably. DP r. Alexander Sixt hone +49-40-5070-5597 a firstname.lastname@example.org
Lufthansa Technik Connection 3.2014 Component Services | 7 T o ensure their component logistics nology. The new distribution center in the are fit for the future, Lufthansa Technik southern part of Frankfurt Airport covers and Lufthansa Technik Logistik Ser- 8,500 square meters. 30,000 aircraft com- vices have completely reorganized the pro- ponents, the combined stock of the former visioning of line replaceable units (LRUs) to Hamburg and Frankfurt storage facilities, customers. The goal of the wide-ranging are located here. project was to speed up all process steps of the component cycle. The new material Central warehouse in Frankfurt distribution system is based on supplying customers from a single central location The new distribution center is designed to with fast global transport connections. meet the particular needs of component The key step of the reorganization was supply: from automatic order receipt through Ribbon cutting (from left to right): Andreas Meisel, building a new material warehouse in fast dispatch planning and processing to Managing Director of Lufthansa Technik Logistik Frankfurt that features state-of-the-art tech- smooth transportation to customers. Services, Dr. Peter Jansen, Chief Financial Officer of Lufthansa Technik, and Harald Gloy, Senior � Please continue on page 8 Vice President Aircraft Component Services.
8 | Component Services Lufthansa Technik Connection 3.2014 When it comes to storing the compo- supplied packaging also ensures that In order to provide the best possible nents themselves, another important components are well protected during service for the customers, Lufthansa Technik departure from prior practice has been transport and storage. The packaging is and Lufthansa Technik Logistik Services implemented: parts are now packed ready certified for at least 100 cycles. For the have developed a tailored solution for for shipping even before being placed in safety of components, Lufthansa Technik physical logistics of LRUs. The processes storage. At this point there is plenty of time advises customers to use the multi-use feature many concepts to significantly to perform this task. The component’s packaging provided for the return of the shorten lead times and enhance reliability measurement and weight data is regis- serviceable or unserviceable component. and traceability in parts provisioning. Once tered in the system before the package is Another revolutionary step is the automa- the required package has been removed sealed, together with the appropriate tion of disposition and shipping. The reser- from storage, shipping documents, auto- documentation. vation of available LRUs and the automatic matically issued beforehand, are attached scheduling of an individual supply chain at a printing station. Because all the tech- “ Multi-use packaging occur within seconds after the customer has The right packaging is an important part of placed his order via With this advanced concept, customers are offered component logistics. It ensures speedy the new customer unmatched performance from the industry leader in delivery, high quality by minimizing the risk portal m/material 3 aviation logistics and material supply. of damage during transport, and low over- or after his material Prof. Dr.-Ing. Dominik Matt all cost. To meet the high expectations of planning system has Logistics expert its customers even better, Lufthansa Technik registered the need via has changed to reusable packaging for the existing interfaces. Individual logistical nical and logistical properties of each part all suitable shipments of LRUs. factors and agreements are included in are already known, processing can be These boxes meet the requirements of the automatic planning and the probable done while the material ordered is still in ATA Spec 300 category 1. The use of pur- delivery date is determined. Only in spe- store. Thereby the process is substantially pose-made boxes saves time and reduces cial cases (e.g. hazardous materials) speeded up. costs because it limits the amount of logistics planning is performed manually. Other components of the concept are unnecessary re-packaging along the entire This provides a rapid and efficient order further automation, e.g. customs process- internal and external supply chain. The process. ing and an automatic small parts ware- SVO, DME HAM SNN AMS TXL/SXF LHR FRA YVR BRU ERF CDG MUC SEA BUD YMQ MSP MXP OTP YYZ ALA ORD DTW BOS SOF NYC, EWR, JFK BCN IST TAS GYD DEN IAD PHL PEK SFO ICN TUL MLA CLT NRT LAX DFW CAI KWI MIA BAH RUH SHJ AUH DXB HKG JED SZX BOM KRT BKK MNL BLR ABV LOS KUL SIN For more informa- tion about Lufthansa GRU The logistical heart Technik Logistik // Airline customers around the world are supplied Services scan the quickly and reliably with components from Frankfurt. QR Code. The Distribution Center Europe is sited at one of the MEL largest airports in Europe and thus is optimally con- nected to the international transport network.//
Lufthansa Technik Connection 3.2014 Component Services | 9 house, a system supported production control as well as an improved order processing. The new LRU logistics offer a num- ber of major advantages for customers of Lufthansa Technik and Lufthansa Technik Logistik Services. Besides enabling a faster and more accurate processing of requests, the new logis- tics design helps to avoid mistakes and misunderstandings. Subsequently, the contractual service requirements will be met more effectively. A win-win situation This means that the MRO provider and Complete transport logistics for SWISS its subsidiary that specializes in avia- tion logistics are now able to align the pool inventory more closely to the Swiss International Air Lines (SWISS) has entrusted its entire spare parts logistics requirements of their customers. to Lufthansa Technik Logistik Services. The aviation logistics specialists will take Prof. Dr.-Ing. Dominik Matt, one of over all transport services for SWISS everywhere in the world, including standard the leading logistics experts in Europe, transports and special services such as the transport of aircraft engines. attended the development and realiza- tion of the concept. He says: “Having realized this advanced concept, // Under a long-term agreement, Lufthansa Lufthansa Technik Logistik Services Lufthansa Technik and Lufthansa Technik Logistik Services as the aviation relies on its Logistics Control Tower (see Technik Logistik Services are not only logistics specialist in the Lufthansa Technik page 22) to ensure the optimal manage- offering its customers unmatched per- Group will also take on the local handling ment of all transports via its flow.control formance, but they also underline the of material supply at the airline’s hub in product. The Logistics Control Tower claim of being the industry leader in Zurich as well as at the airports in Basel enables SWISS to maintain a complete aviation logistics and in material supply.” and Geneva, encompassing packing, cus- overview and the control over its material The new facility was formally com- toms clearance, shipping and documenta- flows, both between its own sites world- missioned at an official opening in tion. Moreover, the company will serve as wide and from material suppliers and March 2014. Customers of Lufthansa the hazardous goods officer for SWISS and repair shops to the SWISS sites in Switzer- Technik and Lufthansa Technik Logistik is responsible in that capacity for the pro- land. Lufthansa Technik Logistik Services’ Services now have a powerful tool duction of hazardous goods documents. Flow Management team controls and available for fulfilling their respective “We anticipate that the support we receive monitors all the transport services provid- service promises, truly enabling “smart from Lufthansa Technik Logistik Services ed to SWISS, serving as a central contact moves” for “more mobility”. will significantly improve the performance 365 days a year around the clock for all of our material supply processes and ensure the affected areas at the airline, from pur- greater transparency in the transport chain. chasing to routine logistics to emergency For more information: We expect to benefit from a less expensive logistics (Aircraft on Ground). In addition, www.ltls.aero cost base as well as synergies from the SWISS is now using the Lufthansa Technik Lufthansa Group,” says Peter Wojahn, Chief Logistik Services tracking platform L/track- Technical Officer at SWISS. “We are very ing for maximum transparency. // pleased that SWISS has entrusted us with the job of bundling all the transport servic- es it needs into a seamless concept,” adds Andreas Meisel, Managing Director of Lufthansa Technik Logistik Services. “In this context, our Transport Management service delivers genuine added value.” Signing ceremony with SWISS: Peter Wojahn, Chief Technical Officer of SWISS (sitting left), and Andreas Meisel, Managing Director of LTLS (sitting right), with staff of the two companies.
10 | Technology & Innovation Lufthansa Technik Connection 3.2014 On-site fix for a corroding issue Airbus A330 and A340 aircraft are prone to develop corrosion in the nose gear. Lufthansa Technik has developed a procedure known as the “quick mill repair” that satisfies the requirements of the applicable Service Bulletin and can be implemented out in the field by the mobile Airline Support Team (AST®) – an innovative and efficient solution. D uring inspection, corrosion is repair and re-certify an affected nose land- the four holes are reamed. Special plug sometimes found in the lower ing gear on location at the customer site, bolts that are part of the kit are inserted in flange dowel installation holes of thus minimizing aircraft downtime. the three dowel holes that are not being the main fitting of the Airbus A330 and The quick mill repair is a mobile ream- worked on to hold the jig in place. Once A340-200/300 nose landing gear. Landing ing and milling procedure that eliminates the four holes have been reamed, the sec- gear manufacturer Messier-Dowty has corrosion on the dowel holes of the Airbus ond stage entails removing the corrosion issued a Service Bulletin (SB), made man- A330 and A340-200/300. To perform the in the chamfers with a bevel cutter. While datory by an EASA Airworthiness Directive repair first of all the nose gear shock this is going on, a measuring device (AD), which details the inspection proce- absorber is removed. The lower flange, designed for this application measures dure for the holes and outlines the process steering collar, and main fitting bushes are progress and thus ensures that the pre- to be used if corrosion damage is found. then disassembled to provide complete scribed geometry is adhered to precisely. To spare operators the ordeal of having access to the four dowel holes. Both the reaming of the dowel holes to completely remove the nose landing and the machining of the chamfer are car- gear from the aircraft for a shop visit, Simple, manual process ried out with manually operated tools. This Lufthansa Technik has developed a special ensures that the results will be extremely tooling kit for the machining and rework of A specially developed jig is then clamped accurate and also means that the repair the nose gear. A Lufthansa Technik AST® over the main fitting. The machining work can be carried out in the field without a is able to perform all necessary steps to is now carried out in two stages. First of all power supply. � Please continue on page 12 Measuring the depth of the chamfer with a dedicated tool ensures absolute adherence to the prescribed dimension.
Lufthansa Technik Connection 3.2014 Technology & Innovation | 11 After disassembly: Visual check of the dowel holes in the NLG main fitting. Link to other sites: Landing Gear Services
12 | Component Services Lufthansa Technik Connection 3.2014 Manual machining of a dowel hole using the proprietary tool kit. Bushing repair of 31.5 millimeters. After the nose gear has plete repair. Compared with the conven- been reinstalled and the aircraft declared tional procedure, which can take several Once the dowel holes are free of corrosion, airworthy, it can resume operation. weeks due to the need to uninstall and a crack inspection is carried out. Shot Lufthansa Technik’s Airline Support reinstall the nose gear along with the asso- peening is then applied to the finished sur- Team can be en route to the customer ciated transport times, this represents a faces. The compressive stresses generated within 24 hours of notification of the rele- huge saving in time and money for the in the surface during this process improve vant inspection findings. A mechanic spe- customer. the durability of the material and hence the cially trained to conduct this repair and a The repair method, which is patent service life of the component. Following crack inspector fly out to the site of the protected, has to date proved its worth in cadmium plating of the unprotected sur- customer aircraft with the toolkit. Michael more than 20 missions. As a result, it has face and the application of primer the cor- Kriegel, who headed up the engineering since been extended to the A340-500/600 rosion protection of the main fitting is once team which developed the innovative aircraft types as well. Now that develop- again complete. solution, explains: “The repair procedure ment work on the relevant tools has been Since the dowel holes are inevitably requires neither power nor water. This completed, the repair method is newly oversized after reaming, new ‘oversize’ means that the purely manual repair can available for these types as well. bronze bushings are now inserted. These be carried out anywhere in the world with are included in the kit in increments of full flexibility.” Joachim Drenckhan 0.5 millimeters up to the maximum hole In the ideal case the team requires no Phone +49-40-5070-8574 diameter permitted by the manufacturer more than 24 hours to carry out a com- email@example.com “Strong legs” for Emirates 777-300ERs Emirates and Lufthansa Technik signed an overhaul contract for the landing gears of the 777-300ER fleet of the carrier. The new agreement follows a long-term part- nership of the airline and the MRO provider on landing gear services. // Emirates has contracted Lufthansa tions. Following our successful experience Technik to overhaul the landing gears of its with Lufthansa Technik on previous pro- Boeing 777-300ER fleet. The long-term grams, we are confident that this new agreement has been signed on a non- agreement will deliver on these goals.” exclusive basis. Lufthansa Technik Land- In 2005, Emirates signed the first land- ing Gear Services UK, the landing gear ing gear contract with Lufthansa Technik subsidiary of the company near London, covering services for the 21 Boeing 777 will perform all the necessary maintenance, “classic” aircraft of the airline (777-200/- repair and overhaul services. 200ER/-300). Five years later Emirates “Being the 777-300ER fleet leader also entrusted the overhaul services for the worldwide, our requirements for landing center landing gears of its A340-300 fleet gear overhauls are strategic as they to Lufthansa Technik. become due every ten years on each air- “We are very proud that we have been Signing of the contract with Emirates (from left to craft in accordance with the maintenance able to fulfill Emirates’ high quality require- right): Wieland Timm, Director Sales Middle East and Africa of Lufthansa Technik, Abdullah Osman, program,” said Adel Al Redha, Executive ments in the past years. This successful Vice President Material Management & Supplier Vice President and Chief Operations Offi- partnership has been the base to now Support at Emirates, and Ammar Al Zaben, Emirates’ cer of Emirates. “In order to maintain the extend these kind of services to the 777- Vice President of Procurement. highest levels of reliability and quality for 300ER fleet of Emirates,” said Walter our operations, we expect our suppliers to Heerdt, Senior Vice President Marketing & provide the most robust supply chain solu- Sales of Lufthansa Technik. //
Lufthansa Technik Connection 3.2014 | 13 The brake specialists with a Boeing 787 brake in front of the test rig. Left to right: Alexander Bischof, Raimund Bendel, Andreas Ochs, Mathias Eckert, Jörg Schollmayer and (front) Manuel Urbanski with a brake gage in his hand. First 787 brake test bench in Europe In January this year, Lufthansa Technik’s Wheels and Brakes Services department in Frankfurt was named Recommended Repair Center (RRC) for 787 wheels and brakes by Messier-Bugatti-Dowty, supplier of Boeing 787 wheels. The new 787 brake test bench has now become operational, and the first tests have been performed. // Aircraft manufacturer Boeing had addition of this modern component the The novel technology meant that the departed from tradition not only in relation complex development project has signifi- test rig had to be designed from scratch, to the 787 structure but in many of its sys- cantly enhanced the offerings available to necessitating a six digit figure investment. tems as well. The aircraft brakes feature customers. Dispensing with the hydraulic As such an investment does not make new technology, too. Instead of the con- system eliminates the possibility of leaks sense especially in the case of smaller ventional modulation of brakes by hydrau- and the associated airlines, the shop is “ lic pressure, electrical actuators are now early removals of the also helping to protect used. Testing of this system, which had complete brake. Lufthansa Technik’s not been used in a civil aircraft before, Moreover, unlike the We are the only independent market position. requires a special test rig for the electrical classic hydraulic MRO provider to have this The shop staff have system, amongst other things. brake systems, the totally novel brake technology. already been trained Apart from manufacturer Messier-Bugat- electrical 787 brakes Frohmut Belthle for the 787 test rig and ti-Dowty, the Frankfurt wheels and brakes have built-in test successfully complet- shop has the first test rig for Boeing 787 equipment (BITE) and ed testing of the first brakes in Europe. “We are the only inde- extended monitoring functions. As a result electrical brakes. On top of this there are pendent MRO provider to have this totally it is possible to detect and replace defec- plans in Frankfurt to integrate other “elec- novel brake technology,” said product tive gearbox parts, individual motors or a trical” types into the MRO portfolio in the engineer Frohmut Belthle. Through the cable harness directly on the aircraft. future. // The Boeing 787 brakes feature electrical actuators which require a special test rig for their maintenance.
14 | Component Services Lufthansa Technik Connection 3.2014 Strong services for small parts Formerly offered under the roof of Lufthansa Technik Logistik Services, the Consumables and Expendables (C&E) supply has been restructured and is now part of Lufthansa Technik’s Com- ponent Services. Customers can now obtain all of these services from a single source – integrated provisioning of parts that may be small but are also essential to worry-free flying operations. While appearing big in print, this very small ball bearing is a good example of the big impact of having a flawless support with consumables and expendables. Efficiency for C&E Rounding off Lufthansa Technik’s all-embracing portfolio of component services, the highly efficient C&E supply is available in different products, subject to the individual customer’s service level requirements. c.now® – ad hoc consumable supply Simple ordering of consumables and expendables at short notice and without permanent contract. c.more® – classic consumable supply Reliable and efficient C&E provisioning – without regular costs or long-term obligations. c.all® – integrated consumable supply Fully integrated all-round provisioning with consumables and expendables: instead of planning, buying in and storing the material oneself, Lufthansa Technik guarantees material availability at the customer’s premises.
Lufthansa Technik Connection 3.2014 Component Services | 15 L ufthansa Technik’s services for con- With its years of experience and its prov- basis of either the know-how and historic sumables and expendables (C&E) en services for consumables and expend- consumption data of the aircraft operator are based on extensive, long-term ables Lufthansa Technik is the partner of or an Initial Provisioning Study (IP) provided experience of the requirements of all the choice for optimal material supply. Three by Lufthansa Technik. The purchasing terms established aircraft types as well as on a different C&E supply concepts support for these items are governed by a guaran- broad knowledge of every type of material. aircraft operators with exactly the level of teed material price list. This enables aircraft As a one-stop shop, Lufthansa Technik support they need – from ad hoc supply to operators to streamline their procurement provides comprehensive services, offering comprehensive and integrated services. process and allows them to purchase C&E its customers significant cost-cutting poten- materials with an easy ordering process. tial along with excellent material availability. Ad hoc supply – c.now® Following a reorganization, C&E provisioning Integrated supply – c.all® has moved closer to component support – a c.now® is the most direct path to material development that brings several benefits to supply. As an entry-level service, c.now® The highest level of C&E support is c.all®, customers. Since the beginning of the is aimed at customers who want to cover the integrated consumable supply with year material support for consum- their routine and AOG material guaranteed material availability. Within the ables, which previously was in requirements on an ad hoc basis framework of this C&E solution, Lufthansa the hands of Lufthansa Technik without entering into a binding Technik assumes the long-term responsi- Logistik Services, has been agreement. This service is avail- bility for planning, ordering and supplying handled by Lufthansa Technik’s able for customers without an exist- all C&E part numbers for the customer. It Component Services, which is ing contract with Lufthansa Technik. includes the optimized on-site storage of effectively a one-stop shop. As a As a one-stop shop, Lufthansa frequently needed consumables directly at result of the reorganization Lufthansa Technik bundles consumables and the customer’s facility and a direct link to Technik customers now have a single point expendables from more than 1,000 differ- Lufthansa Technik to ensure the rapid and of contact for the supply of components and ent suppliers and manufacturers, and is efficient supply of material needed on an consumables. therefore able to physically supply its cus- unplanned basis. Lufthansa Technik’s con- tomers with over 400,000 part numbers. A sumables and expendables experts take Integrated supply concepts large amount of part numbers are perma- care of the material control, so that their nently on stock in Lufthansa Technik’s own airline customers can focus more closely As Harald Gloy, Senior Vice President warehouses. Thus, by contacting Lufthansa on their core business. Aircraft Component Services of Lufthansa Technik for AOG or non-AOG requests, the The new bundling of all material support Technik, explains: “In this way we have expert sales team will ensure immediate products at Lufthansa Technik makes even aligned our overall concept for component supply of the material the customer needs, more comprehensive component support and material provisioning more closely to 24 hours a day, 7 days a week – without a services possible. “On request we can work the needs of our customers and we are fixed contract or minimum order quantity. with the customer to develop a strategy that now putting greater emphasis on integra- covers all his requirements in the area tion. For example, if a customer needs an Classic supply – c.more® of component and material support, on the aircraft component plus the associated basis of which the appropriate products bolts and washers, both aspects of his The next level of support for C&E supply can then be selected,” says Burkhard enquiry are now handled by one and the by Lufthansa Technik is c.more®. On the Pfefferle-Tolkiehn, Director Sales & Cus- same point of contact.” Moreover, because basis of a classic supply contract c.more tomer Service of Lufthansa Technik. the different areas work more closely offers preferential purchasing terms for a “Optimal provisioning with components together it is less complicated to find the jointly defined spectrum of consumables and consumables & expendables from a best overall solution for every customer – which are commonly used in the custom- single source is the passport to worry-free individual products are no longer consid- er’s operations. The list of relevant part flying operations.” ered in isolation. numbers is created on the - 4 0 - 5 0 70 49 + -4 Hotline H otl i ne 308 For non-contractual customers 24/7 For other C&E support requests k (c.now®) AOG des (c.more®, c.all®) AOG requests (24/7): Non-AOG requests: Michael Bohn Phone +49-40-5070-4308 Phone +49-40-5070-67568 Phone +49-40-5070-60384 firstname.lastname@example.org email@example.com firstname.lastname@example.org
16 | Regional Sales Lufthansa Technik Connection 3.2014 Moscow’s airport Domodedovo is home to Lufthansa Technik Vostok Services. Value for a T he Lufthansa Technik sales office in Moscow is headed up by region of Eastern Europe Andreas van de Kuil, General and the CIS has certain Sales Manager Russia & CIS. He unique features. It spans ten time has been actively working in this strong region zones, making it Lufthansa Technik’s sales region for a year and man- biggest sales region. At the same ages a team of five: Elena Prokop, time it is an extremely inhomoge- Denis Kanevskiy, Natalia Konova- neous region, with private, state, lova and Dmitry Tverdov are Key low-cost and legacy carriers as Account Managers out in the field well as cargo airlines. To cope with while Yulia Povernova performs the difficult conditions of this the role of Administrative Assistant. extremely dynamic and demand- The Moscow sales team shares The sales team for Lufthansa Technik’s ing market, Lufthansa Technik’s an office with Lufthansa Technik largest region – Eastern Europe and the sales team has been reorganized. Vostok Services that is responsible Dmitri Zaitsev, Director Sales for the customer service of com- CIS – has been reorganized. A team of Eastern Europe & CIS, is satisfied: ponent projects. Customer service representatives in Hamburg and Moscow “We now have a perfect mixture of is also offered regionally in Tash- experienced and young staff in the kent, Uzbekistan and in Almaty, ensures fast and simple contact between team who are highly motivated as Kazakhstan. customers and the production sites. they work in this demanding market.” In addition to Sales Director Lufthansa Technik’s familiar Dmitiri Zaitsev, Ralf Zimdars and principle of “Closer to the custom- Eckart Gwildis work as experienced er” is also reflected in the reorga- Sales Executives at the Lufthansa nization of this sales team. The Technik site in Hamburg. They
Lufthansa Technik Connection 3.2014 Regional Sales | 17 Contacts Sales Russia and CIS Moscow Hamburg Fast availability in Russia work not just only directly with cus- Single Component Availability tomers in Eastern Europe and the (SCA) // Lufthansa Technik’s fast Regional Director CIS but also maintain ties with dif- Eastern Europe & CIS and flexible service for component ferent departments within the com- Dmitri Zaitsev loan, exchange and sale, is now pany and represent the interests of Phone +49-40-5070-5404 offered locally in Russia. the team in Hamburg. Cell +49-172-432-7645 Specifically adapted to the customs email@example.com The MRO market in Eastern regulations and market requirements Europe and the CIS is growing and General Manager of the Russian Federation, SCA Lufthansa Technik is succeeding as Russia and CIS grants fast access to a newly set-up well. Besides the largest carrier Andreas van de Kuil local component stock at Moscow Phone +7-495-937-5103 ext. 130 Aeroflot and its subsidiaries, there Cell +7-903-797-1939 Domodedovo Airport. Managed by are several private airlines growing firstname.lastname@example.org Lufthansa Technik Vostok Services at a double-digit rate. These include this local inventory enables Lufthansa UTair, Transaero, Siberia Airlines Sales Executive Technik to rapidly provide high-quality and Ural Airlines. Ralf Zimdars and reliable aircraft components Phone +49-40-5070-4454 to customers in Russia. - 49 5 - 93 +7 7- Selling value Cell +49-151-5894-9344 51 e email@example.com S CA H otl i n 50 Lufthansa Technik has been repre- Hotline sented in Eastern Europe and the Sales Executive Russia CIS region for over 30 years. Its old- Eckart Gwildis Phone +49-40-5070-3690 est customer TAROM Rumanian Air Cell +49-172-432-7646 Transport has more than 32 years of firstname.lastname@example.org cooperation with Lufthansa Technik. Since more than 20 years Aeroflot Sales Administration with its five subsidiary airlines is Luft- Yulia Povernova hansa Technik’s biggest customer Phone +7-495-937-5103 ext. 120 in the region. Over the last year Luft- Cell +7-964-630-5628 yulia.povernova @lht.dlh.de hansa Technik has succeeded in signing a whole series of contracts with this customer. Thus, a service Key Account Manager Staffed by highly knowledgeable contract has been concluded for Elena Prokop and experienced local customer ser- Phone +7-495-937-5103 ext. 190 Aeroflot’s growing Boeing 777 fleet, Cell +7-903-799-6753 vice representatives, Lufthansa Technik while the existing contracts with email@example.com Vostok Services offers the responsive- Rossiya Airlines and Donavia have ness operators expect for their indi- been extended. One new customer Key Account Manager vidual needs and situation. Both rou- is Aurora Airlines, with whom an Denis Kanevskiy tine requests and AOG orders are exclusive component contract is Phone +7-495-937-5103 ext. 140 answered through a dedicated hotline now in place. Dmitri Zaitsev points Cell +7-903-561-6326 at extended office hours. Russian- firstname.lastname@example.org out: “For a customer of this size speaking staff is guaranteeing close Lufthansa Technik offers the best support for customers and rapid terms for all the subsidiaries. This Key Account Manager delivery of aircraft components. means that every subsidiary profits Natalia Konovalova Component loan, exchange and sale Phone +7-495-937-5103 ext. 170 from the purchasing power of Cell +7-903-561-4969 in the Russian Federation through Aeroflot.” Dmitri Zaitsev is optimistic email@example.com Lufthansa Technik Vostok Services is about the future: “We are en route currently available for Airbus A320 to being able to offer products tai- Key Account Manager and Boeing 737NG aircraft families. // lored to the needs of every single Dmitry Tverdov customer. With this value selling will Phone +7-495-937-5103 ext. 160 Lufthansa Technik Vostok Services we will be able to strengthen our Cell +7-903-797-1940 Phone +7-495-937-5150 firstname.lastname@example.org position further.” email@example.com
18 | Employee Portrait Lufthansa Technik Connection 3.2014
Lufthansa Technik Connection 3.2014 Britta Krefter and her colleagues are responsible for the electrical systems, from the cable connections to installation of the latest IFE systems. More than laying cables Britta Krefter is Supervisor Avionics in Aircraft Base Maintenance at Lufthansa Technik’s Hamburg base. Given the complex electronics in modern aircraft, her work has changed enormously over the last few years. B ritta Krefter and her colleagues at She quickly gained experience and Aircraft Base Maintenance in Ham- additional qualifications for specific types burg are responsible for the electri- and also as Aircraft Mechanic Cat A and cal systems, from the cable connections to Cat B. Having gained the critical qualifica- installation of the latest IFE systems or the tion of Base Maintenance Senior Technician, complicated process of setting and check- in 2005 she became the first Female team ing the aircraft compass. In this capacity leader in avionics. Just three years later they support C- and D-checks, cabin mod- she took the examination for the master’s ifications, Supplemental Type Certificate certificate in aeronautical engineering and related layovers and also original equipment was promoted to shift leader. In the early for a wide range of aircraft types, from the days Britta Krefter regularly had to contend Boeing 747 to the A340. Just recently they with expressions of doubt that a woman have been involved in the installation of could serve as shift leader. “I had to prove FlyNet in the A380 as well. myself. But with technical knowledge and diplomatic skill I succeeded in convincing Enthusiasm for technology from the start a lot of people,” she recalls. “Though in today’s very young team, that is no longer “I have always been more interested in an issue.” technology than in home economics,” Britta Krefter recalls. “Whenever anything needed “A bit of everything” repairing at home, I would see to it.” On leaving school, she became the first wom- As shift leader, Britta Krefter is responsible an to train as an electronics engineer spe- for 37 employees in three teams altogether. cializing in energy devices with Lufthansa Each team has a team leader, with whom in Hamburg, a training that no longer exists she works closely. Staff management is under that name. On completing her train- an important part of her work. She draws ing, she moved “straight into the dock”, as up rosters, plans courses, conducts staff she says. Since at the time there was still appraisals, stands in for team leaders when no electronics training career path specifi- required, visits various planning meetings cally for aircraft, Britta Krefter was introduced for layovers and provides induction training to working on the aircraft in a teaching to placement students. She also prepares shift. Later she worked alongside experi- enced colleagues. � Please continue on page 20
20 | Employee Portrait Lufthansa Technik Connection 3.2014 Despite her many organizational responsibilities Britta Krefter keeps up her qualifications for working on the aircraft by working directly on it. technical operations, obtains approvals for the individual trades on the aircraft coordi- craft. “Before, if something didn’t work, it certain processes, checks the tools and nate their activities closely with each other was usually because a cable or the connec- takes care of all security-related tasks, for so that the work can proceed without delays. tions were not working properly. Today the example preparing for audits. “I love being “It is good that despite my managerial problem often lies in the software,” she says. with my colleagues, working with them and responsibilities I am still so close to the air- If that is the case, she and her colleagues motivating them,” she says. craft,” says Britta Krefter. “I’m very lucky – will get support from the IT specialists. “ Despite all these largely organizational everything that I Even if it was some- activities she has not lost direct access to want for myself is what by chance that she the aircraft. “As well as my work as shift there.” Britta Kref- came to aviation, she I would love it if more leader, I do try to keep up my qualifications ter hopes to be looks forward to her women could get interested in for working on the aircraft by working directly able to continue work every day: “Every this work. on it,” she says. Her day always starts with this work for many Britta Krefter layover is different, and a walk through the aircraft so that she can years. “The more I there are always new, personally form an impression of the prog- work on aircraft, modern systems. I never ress of the work. “Most problems you only the more interesting it actually gets,” she cease to be fascinated by the complex see when you are directly on-site,” she says. The trade of aircraft electronics engi- technology of an aircraft, how everything says. As well as coordinating with the avi- neer has changed dramatically over the interacts together.” She has just one wish: onics team leaders she also works closely last few years and has become even more “I would love it if more women could get with the event manager. At daily meetings complex with the latest generations of air- interested in this work.” Personalities Dr. Claus Bauer is Dr. Helge Sachs Saskia Hissnauer Vice President Engine has been appointed has been appointed new Service in Hamburg since Head of Corporate Inno- Head of Customer Service March. Dr. Bauer holds a vation Management and at Spairliners. In 2008 PhD in engineering from Product Development she joined Lufthansa the Technical University of at Lufthansa Technik in Technik as Key Account Darmstadt and began his career at Hamburg in March 2014. He Manager and Project Leader for Lufthansa Technik in Hamburg as a studied Aerospace Engineering at Aircraft Component Services, and Design Engineer in 2000. RWTH Aachen University, followed later took over the lead of one From 2001 to 2004, Dr. Claus Bauer by a PhD at Hamburg University of of Lufthansa Technik’s top priority was Director Operation in the Technology. He began his career projects. Saskia Hissnauer now Completion Center, after which he with Lufthansa Technik in 2009 as manages the Customer Service became Vice President Completion. Project Team Leader in the Tech- team of Spairliners including the In 2008, he took over as Vice Presi- nology Engineering & Research AOG desk. dent VIP & Executive Jet Mainte- Projects department. From 2012 to nance, and in 2010 Dr. Claus Bauer 2013, Dr. Helge Sachs served there was appointed Vice President as Team Leader and from 2013 to Aircraft Maintenance MUC&DIR in 2014, he was heading up the pro- Frankfurt. gram for the development of future For more information: technologies and innovations. www.spairliners.com
Lufthansa Technik Connection 3.2014 eServices | 21 “Snap Happy” for a fast overview The new manage/m® function “Groundtime Overview” sets trends in CAMO View transparency standards: All it takes is a new manage/m® smartphone App, a photo and a few clicks for Lufthansa users to have immediate access to all pertinent information about their aircraft downtime. W here is my aircraft right now? a picture of the logbook entry with an months we have sent more than 500 Are there any maintenance iPhone. The data is automatically trans- iPhones to Lufthansa stations around the updates or changes? It is the ferred to the system while Lufthansa Technik globe to ensure that the customer gets duty of a Continuing Airworthiness Man- can manually transfer them into the Tech- direct access to the entries,” says Titze. agement Organization (CAMO) to always nical Operations WebSuite manage/m®, Having helped in the development phase be up to date concerning the actual status if required. Customers can thus expect to of the project, customer Lufthansa German of their fleet. Planned and unplanned have the latest entry in an aircraft’s log- Airlines is satisfied with the new procedure maintenance downtimes have to be made book only seconds after the picture was and recent developments of manage/m®: transparent to the owner to enable him to taken, and of course, while the aircraft is “If we, for example, see an aircraft marked react upon the issues. In the past, the still on the ground. yellow, we know that a scheduled mainte- operator had to search for specific mainte- Integrated into the WebSuite, the new nance event has been changed and can nance events within the system. And function “Groundtime Overview” arranges react accordingly”, explains Alexander Sohn sometimes, when time runs short to hold all of an operator’s aircraft neatly on one of Lufthansa German Airlines. This is mainly the take-off slot, technical logbook entries page with an eye-catching traffic light sys- possibly because of the new m/CAMo App, were transferred into manage/m® after the tem. Individual aircraft are presented in a which enables users to gain direct insight aircraft had already taken off again. table using the colors green, yellow and into the technical logbooks and to even The newly developed App m/CAMo red to show their status. This way the cus- re-classify a work item. This kind of clearly has solved this problem. “State-of-the-art tomer easily detects changes in a planned laid out transparency helps the customer technology such as a smartphone can be maintenance event or whether everything fulfill his role as an operator – at all times a helpful instrument supporting modern is still green – which means: on track and giving him the “Active Control” required by aviation maintenance,” underlines Lufthansa ready to go. the authorities. Technik project manager Felix Titze, who Since the beginning of the year, the new was responsible for the setup of processes, process has been rolled out at Lufthansa Jamila Jadran training and introduction of the new tool. stations, ensuring greater CAMO transpar- Phone +49-69-696-37386 Using the App, the engineer simply takes ency for the customer: “Within the last firstname.lastname@example.org The function “Groundtime Over- view” arranges all of an operator’s aircraft neatly on one page with an eye-catching traffic light system. Individual aircraft are presented in a table using the colors green, yellow and red to show their status. For more information: www.manage-m.com
You can also read
Next slide ... Cancel