Keeping your engines flying
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The Lufthansa Technik Group Magazine 1.2019 January/February Mobile Engine Services Corporate Sales Connecting our Keeping your customers engines flying Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the special strengths of the MRO provider. Bundling value-adding products, we keep our customers’ engines on wing as long as possible. Digital Fleet Solutions From monitoring to management Engine Health Management is a new app on the AVIATAR platform. Customer portrait A foothold in South Africa Technical support for Comair is handled as a close partnership.
2 | Content Lufthansa Technik Connection 1.2019 6 Corporate Sales • Interviews: Connecting our customers • Gerald Steinhoff, Asia Pacific: 6 7 “We live in the Asian market” • Frank Berweger, Americas: 8 “Customers are at the heart of what we do” • Robert Gaag, EMEA: 10 Connecting our customers “Creating truly smarter maintenance” Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the special strengths of the company. Lufthansa Technik Group • Lufthansa Technik Sofia: 11 Ten years of keeping customers flying • Lufthansa Technik Middle East: 17 Keeping your engines flying Growing for engine support and more Mobile Engine Services is a new offer, keeping Engine Services customers’ engines on wing as long as possible. • Mobile Engine Services: 14 Keeping your engines flying Original Equipment Innovation • »nice Touch« IFE and CMS: 18 With the touch of a finger 14 Innovation and technology • Lufthansa Technik Intercoat: Automated process enhances efficiency 26 Digital Fleet Solutions • Engine Health Management: 20 From monitoring to management Customer portrait • Support for Comair Limited: 22 A foothold in South Africa • Interview with Comair CEO 24 Erik Venter: “A much more advanced approach to maintenance” 18 With the touch of a finger Categories The »nice Touch« system for Bombardier • News 3–5 Global 7500 jets sets new standards. • Personalities 13 • Events 27 • Products and services 28 22 • Contacts 30 Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 A foothold in South Africa email@example.com · www.lufthansa-technik.com Editorial production Technical support for Comair Limited’s 737 fleet Editorial office: Flightlines, Hamburg Design: Art Works!, Hamburg is handled as part of a close partnership. Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG
Lufthansa Technik Connection 1.2019 News | 3 A new hangar by 2020 Lufthansa Technik Philippines plans to open a new hangar, allowing for growth of both its base and line maintenance business. www.lht-philippines.com C onstruction will begin in early yearly base maintenance capacity by aircraft belonging to 30 other Asian and 2019, and the start of operations around 290,000 manhours. The comple- international airlines as well. Here the is envisioned for early 2020. With tion of the project will also enable Lufthansa maintenance, repair and overhaul (MRO) the additional capacity, Lufthansa Technik Technik Philippines to better maintain its company concentrates especially on the Philippines will be able to better capture current A320 base maintenance require- rapidly growing market of the A330/A340 new business opportunities and have more ments, to complement its existing A380 aircraft family as well as for A380s. flexibility when it comes to long-term per- contracts and to sustain the growth of its Lufthansa Technik Philippines has about spectives. modification business with an additional 20 approvals from aviation authori- The new hangar will allow for an expan- widebody bay. Today Lufthansa ties including the US Federal sion of line maintenance with an additional Technik Philippines Aviation Administration (FAA), narrowbody bay, and for base maintenance maintains and over- the European Aviation Safety to capture new Airbus A330 and Boeing hauls not only the entire Agency (EASA) and numer- 777 market opportunities. Once operational, fleet of Philippine Air- ous other national civil the company is prepared to increase its lines but commercial aviation authorities. Expanded cooperation with UTC Aerospace PW1100G // UTC Aerospace Systems the A320neo. Under this agreement, Luft- “This is a great opportunity for two and Lufthansa Technik have signed a hansa Technik will develop repair capabili- companies to leverage each other’s component service contract for the main- ties for certain UTC Aerospace Systems knowledge, expertise and technology tenance and support of accessories for GTF engine accessories. UTC Aerospace and work together to develop improved the Pratt & Whitney PW1100G engine of Systems will provide GTF engine accesso- solutions that enhance the overall ry parts and certain repair services to customer experience.” Lufthansa Technik. The cooperation will “We are excited to continue our relation- enable both companies to offer improved ship with UTC Aerospace Systems,” aftermarket services at reduced operating said Dr. Johannes Bussmann, CEO of costs. Lufthansa Technik. “Our customers will “We are very pleased to expand our rela- benefit greatly as we combine Lufthansa tionship with Lufthansa Technik,” said Tim Technik’s maintenance, repair and over- White, President, Electric, Environmental & haul capabilities with the design knowl- Engine Systems, UTC Aerospace Systems. edge of UTC Aerospace Systems.” //
4 | News Lufthansa Technik Connection 1.2019 Budapest Arnstadt Hamburg Seoul Wizz Air relies on AVIATAR 1,000 Rolls-Royce Award for outstanding Digital Fleet Solutions // Wizz engines overhauled training quality Air and Lufthansa Technik have TCS® for Eastar Jet’s signed a ten-year AVIATAR 737 MAX fleet N3 Engine Overhaul Services Lufthansa Technical Training // agreement to provide the airline // A Rolls-Royce Trent 900 Lufthansa Technik has won an with innovative digital fleet solu- Total Component Support // engine powering an Airbus award from the business maga- tions. Key element in the partner- Korean low-cost carrier Eastar A380 of Korean operator Asiana zine Capital for outstanding ship approach is to improve the Jet has contracted Lufthansa Airlines is the 1,000th aircraft training quality. The company efficiency of Wizz Air’s technical Technik to supply components engine that has undergone received a perfect score of five operations by using AVIATAR’s for its new fleet of Boeing 737 maintenance in the shops of N3 stars, putting it among the finest modular solutions in the areas of MAX aircraft. With currently six Engine Overhaul Services (N3) in training companies in Germany. predictive and preventive mainte- aircraft on order, Eastar Jet has Arnstadt, Germany. The joint Lufthansa Technik also won a nance and reliability management. received its first two 737 MAX venture of Lufthansa Technik and leading place in the “dual-study Christian Ambiehl, Wizz Air’s at the end of 2018, with the Rolls-Royce has been in opera- training” category. Head of Maintenance, said: “We remaining four aircraft following tion for eleven years and current- This year, more than 700 com- have selected AVIATAR after a in mid-2019. ly employs over 700 people. panies took part in the study, detailed analysis of the offerings Similar to the support Lufthansa “This is another significant which was sponsored by Capital, available. The open and modular Technik provides for the air- milestone of our German-British the “Ausbildung.de” talent plat- architecture of AVIATAR together line’s Boeing 737NG fleet, the success story,” says Nicole Fehr, form and the employer branding with the strategic decision of our new Total Component Support Director and General Manager. agency TERRITORY EMBRACE. long-term partner Lufthansa (TCS®) agreement includes “With this experience and over The goal is to identify success Technik to neutrally offer access component maintenance as 40 international airline customers factors for training and dual-study even to its competitors, makes it well as spare parts leasing we are now an inherent and training programs in Germany. a unique platform. Competition through a component pool at mature partner within the global Candidates were judged and access to new markets have Eastar Jet’s headquarters at Trent MRO network.” The capac- according to the following criteria: been key to Wizz Air’s success in Gimpo International Airport in ity of the modern plant with its support for trainees, learning in the past 14 years and our digital Seoul. Likewise the airline will own test facility is between 150 the company, innovative teach- vision requires a neutral platform, be granted access to the corre- to 200 engines per year. Besides ing methods, company commit- which enables us to cooperate sponding spare parts pools of being the repair and overhaul ment and chances for success. digitally with our MRO and tech- Lufthansa Technik. experts for Trent 500, Trent 700, “The award is more than just nical operations partners within “Lufthansa Technik has met our Trent 900 and most recently the confirmation of our work. It also our growing route network.” expectations concerning the XWB, N3 also continues to grow shows that Lufthansa Technik is AVIATAR allows operators and support provided on the Boeing its engine component repair an attractive training organization other participants in the MRO 737NG,” said Daniel Yim, Gen- capabilities. // for ambitious young people,” market to collaborate on an eral Manager of the purchasing says Kristin Bakonyi, Manager open and neutral platform. team from Eastar Jet. “There- HR Marketing for Apprentices It is an OEM-spanning platform, fore we are looking forward to & Young Talent Programs at independent of Lufthansa the expanded component Lufthansa Technik in Hamburg. // Technik or any MRO service supply for our Boeing 737 MAX contracts, serving as a central fleet aimed at achieving the and connecting hub for digital same results.” // products and services for the aviation industry. // Stay up to date! Customer Newsletter // Lufthansa Technik’s online customer newsletter Connection Flash supple- www.lufthansa- ments our popular bi-monthly Lufthansa Technik Group Magazine Connection with first-hand news technik.com/ on innovative technologies and developments, new services and offers, and future events. // newsletter
Lufthansa Technik Connection 1.2019 News | 5 Rome Singapore Shenzhen Tel Aviv Engine wash for SIA New warehouse Engineering Company in Rome Reverser services Cyclean®// Lufthansa Technik A321LR support Logistic services // At the end for Asiana Airlines has signed its first Cyclean® for Arkia of October, Lufthansa Technik Engine Wash contract with SIA Logistik Services opened a new Lufthansa Technik Shenzhen Engineering Company Limited Total Technical Support // Arkia warehouse at Rome’s Fiumicino // Asiana Airlines has signed (SIAEC), a cooperation set to Israeli Airlines has signed a com- International Airport for the Italian a five-year agreement for the last for five years. With this con- prehensive technical services airline Alitalia. In collaboration technical support of V2500 tract, SIAC will now clean the contract with Lufthansa Technik. with Lufthansa Technik Milan, thrust reversers with Lufthansa engines of its major customers Within the framework of a ten- which is acting as a local part- Technik Shenzhen. Under the in the Singapore Airlines Group year agreement, Lufthansa ner, the new warehouse offers terms of the agreement, the with Cyclean® Engine Wash at Technik will support the airline space for around 800 compo- Lufthansa Technik subsidiary the Singapore-Changi Airport. with Total Technical Support nents on an area of 350 square will support Asiana Airlines in Shortening conventional engine (TTS®) including Technical meters. developing in-house capabilities washing time by up to 80 per- Operations Management (TOM) The warehouse is operated by for the V2500 thrust reverser cent, Cyclean® Engine Wash is for Arkia’s three Airbus A321LR Lufthansa Technik Milan and and related components by performed as part of mainte- aircraft. The first aircraft deliv- a selected external service providing technical training, nance work, in transit between ered from the OEM to Arkia will provider. Logistics processes tools and equipment as well as two flights or overnight. be the first aircraft of the and IT systems are provided by on-site support. Foo Kean Shuh, Senior Vice A321neo type to feature the Lufthansa Technik Logistik The aim is to establish a flexible President of Line Maintenance long-range configuration. Services. Eight employees are and mutually beneficial cooper- and Cabin Services of SIAEC, “Arkia has been modernizing its already on site and operate the ation based on the respective says: “Cyclean® Engine Wash entire fleet, moving to a full jet warehouse around the clock, expertise and needs of both from Lufthansa Technik is a fleet for its regional and interna- all year round. companies and to deepen their product that has been proven tional routes,” says Nir Dagan, Aside from daily warehousing, relationships. With the quality to effectively and efficiently President and CEO of Arkia. additional services will also be standards and experience of wash many types of engines, “We were looking for the best provided for Alitalia at the new Lufthansa Technik Shenzhen, enabling SIAEC to create higher support for our new fleet and warehouse location. One exam- Asiana Airlines will take a signi levels of productivity and ope we are happy and proud to rely ple is the retrieval of an item ficant step towards building its rating efficiency. We are pleased on Lufthansa Technik’s experi- within just six minutes. Further- own repair capabilities. to be able to offer this service to ence and expertise to support more, transport to ten different “This joint approach allows us our airline customers, which the new era of Arkia. I feel this transfer stations is guaranteed, to build innovative repair servi will improve the performance of combination of the latest aircraft including direct transport to the ces that cover more than the their engines.” models with the best support aircraft. // V2500 thrust reverser, with “We are delighted about the in the market are the basis for benefits such as increased long-term partnership with Arkia’s development.” aircraft availability and a close SIAEC and look forward to “This contract is a milestone for relationship with a world-class further expanding our presence us, as it is our first major contract MRO service provider,” said an in Southeast Asia in the future,” with Arkia. We are very much Asiana representative on behalf says Gerald Steinhoff, Senior honored and proud that we of Chang Young-il, Executive Vice President Corporate were selected by Arkia to sup- Vice President Maintenance & Sales Asia Pacific at Lufthansa port the A321LR fleet with our Engineering at Asiana Airlines.// Technik. // TOM services,” says Georgios Ouzounidis, Senior Director Corporate Sales Europe at Lufthansa Technik. //
6 | Corporate Sales Lufthansa Technik Connection 1.2019 Connecting our customers Better than any other MRO provider, Lufthansa Technik brings together airlines and fosters a manufacturer-independent discussion. Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the special strengths of the company in each of their areas of responsibility. Gerald Steinhoff, Vice President Corporate Sales Asia Pacific; Frank Berweger, Vice President Corporate Sales Americas, and Robert Gaag, Vice President Corporate Sales EMEA (from left to right).
Lufthansa Technik Connection 1.2019 Corporate Sales | 7 “We live in the Asian market” Gerald Steinhoff, Vice President Corporate Sales Asia Pacific, discusses the strengths of Lufthansa Technik in the MRO industry’s largest growth market, particularly in terms of services for new aircraft types such as the Airbus A350 and the digital platform AVIATAR. How would you currently describe the most Here we are working with the CASC, an organization important features of the Asia Pacific market? with which we have a long and growing strategic part- Gerald Steinhoff: At about seven percent, the growth nership. In addition, I am really pleased about the rate of the MRO market in Asia is unbroken in outpac- expansion of our contract with Eastar Jet. We will now ing other regions. The Chinese market is a major force supply components to the airline’s future 737 MAX in this trend with a rate of about ten percent, especially aircraft in addition to its fleet of Boeing 737NGs. with China’s major airlines, which also have significant We are also bringing our partnership with Honey- growth objectives for their fleets. Asia remains a dynamic well to life in the region. We are a licensed component market where new airlines are taking to the skies and repair center and exclusive global asset provider for all new MROs are being set up – just look at the national Honeywell A350 components and the HGT 1700 APU. programs at U-Tapao in Thailand and in Malaysia. We are on site at customer locations with the manage- ment of Honeywell and can show them how they How is Lufthansa Technik positioned can benefit from this partnership. That is very welcome. in terms of this steady market growth? What has really paid off for our customers and for us is Which services illustrate the added value that the development of strong local company structures Lufthansa Technik provides for the region? that extend far beyond sales. We now have decision- We are successful in the region with a number of makers on site as well as local managers for our product special products and services that extend beyond sales, bid management and even human resources. commodities. One example is our connectivity solution We live in the Asian market, feel right at home in the Lconnect, which we provide as part of complete IFEC culture and have developed a strong understanding of solutions in a partnership with Mahata Aero Teknologi, it. We increasingly use local employees wherever we Lufthansa Systems and Inmarsat to customers in the can. The influential and complex Chinese market, region. which is very meaningful to me personally, is a good example of how well we have developed and structured networks of partnerships – with airlines, manufacturers, and especially with COMAC and the CASC. What value does this add to the business in the region? We have become faster in our teamwork and in our internal collaboration, and we have made improvements in terms of transparency. Today we can also discuss solutions at an earlier stage and make faster decisions. Which aircraft types have been particular success stories for Lufthansa Technik in Asia Pacific? We are the market leader for the A350 in Asia. In par- ticular I’d like to mention the 2018 component support contract for the fleet of A350s belonging to Air China, the first operator of this aircraft type in mainland China.
8 | Corporate Sales Lufthansa Technik Connection 1.2019 Photo: airchina.com Lufthansa Technik is the market leader for the A350 in Asia. “Customers are at the heart I’m also very pleased about the first comprehensive engine wash contract with SIA Engineering Company of what we do” Limited. With this contract, SIAEC will now clean the engine types of its major customers under Singapore Airlines Group with our highly efficient Cyclean® Engine Wash at Singapore-Changi Airport. Local capacity growth, digitalization What role does digitalization play in Asia? and customer orientation are the most One of the aspects of digitalization that airlines in my important issues right now for Frank region are especially interested in is preventive maintenance; that is, knowing at an early stage which Berweger, Vice President Corporate resources will be needed after a landing in order to Sales Americas. He describes how exchange a certain component. On the other hand, airlines are also very interested in the optimal use of a Lufthansa Technik operates in the North component’s service life on board the aircraft. The and South American markets and how it main objective is not to replace a part too early, but at the same time to prevent a failure during operations. is expanding its offer to airlines. What is the customer feedback for AVIATAR? What are the main features AVIATAR is a great platform. It’s simply unique. At MRO of the market in the Americas? Asia-Pacific, our customers confirmed that we are Frank Berweger: When we talk about the markets in ahead of the market and other providers with this the Americas, we have to distinguish between north product. Still, we have also noticed concerns about and south. North America is a very mature market that data ownership among our customers in the region. is currently making a gradual transition from old to What convinces them is the argument that we want to new aircraft types. In South America, we see higher have an independent platform and have no intention growth rates than in the north in spite of economic of taking data from them and then selling it back to and political problems. Existing and new low-cost them. We at Lufthansa Technik are the only ones who carriers are playing an ever more important role there. can guarantee this. What both continents have in common is that their competitive situations are changing, particularly with What special function does Lufthansa regard to aircraft manufacturers: Boeing is more Technik offer its customers? heavily represented in North America and Airbus in One special aspect of our role is that we are better South America. able than any other provider to bring together airlines and foster a manufacturer-independent discussion. How is Lufthansa Technik positioned We hear this over and over again at such places as to deal with these developments? conferences and workshops like the A350 community, We are well positioned in both regions and are grow- which met twice in Hong Kong. AVIATAR makes a ing much faster than the market, with an average positive contribution here, too. It provides a platform growth rate of eleven percent annually. We are meet- for exchanges. Real transparency is created by ing the airlines’ needs with our services, especially sharing solutions and information. That’s our primary those for new aircraft types such as the A320neo, interest. 737 MAX and 787. We signed several contracts here in 2018, including full technical support for WestJet’s fleet of 787s, component supply for Air Canada’s Gerald Steinhoff 737 MAX aircraft and component supply for the new Vice President A320neo fleet of Avianca Brazil as part of a larger Corporate Sales Asia Pacific Phone +65-6733-5539 agreement. We win over customers – and I don’t mean firstname.lastname@example.org just low-cost carriers – with our large service portfolio,
Lufthansa Technik Connection 1.2019 Corporate Sales | 9 Photo: aircanada.com Air Canada entrusted Lufthansa Technik with component supply for its Boeing 737 MAX fleet. Photo: westjet.com our single-source support packages and our attractive, market-driven products. We are getting very positive customer feedback, for instance for our Mobile Engine Services with our repair stations in Tulsa and Montreal (see page 14). We are also well represented in air- frame maintenance. Lufthansa Technik Puerto Rico now has five overhaul lines running and is completely booked at the moment. How is Lufthansa Technik responding to the strong demand in the region? WestJet is the first North One of our major challenges right now is to continue American customer using the digital platform expanding capacities in all areas in line with market AVIATAR. growth and in response to our customers’ require- ments. This also includes partnerships with engine and component manufacturers, so that we can offer our customers cost-efficient, innovative repairs for new technologies. We are already partnering with manufac- turers such as Pratt & Whitney, GE, Parker and Honey- well. And we’re concluding new agreements – includ- we offer to master this challenge together with our ing the one last year with the FADEC Alliance for com- customers before it becomes a major obstacle to their ponents used in LEAP engines. We intend to continue success. We have our own good answers. To be more growing and plan, in particular, to offer more local attractive as an employer, we offer a training program capacities for airlines in the region – capacities for that includes early practical experience based on both technical services and customer service through European models. We took this approach when we local contacts. expanded Lufthansa Technik Puerto Rico. We also work closely with local schools. How can you reach customers in the Americas even better? What role does digitalization play for airlines in the Our motto is “customer centricity” – we put customers Americas, and what has been the reaction to the at the heart of what we do. This effort includes asking digital MRO platform AVIATAR? questions proactively, reacting quickly, communicating Digitalization was one of our focal points in 2018, and frequently and providing solutions rapidly. We already that will be the case this year as well. In 2018, WestJet have a large number of local contact partners in the became the first North American airline customer of regions and will add more of them in the future. It is AVIATAR for their new, data-heavy 787s, and I am very very important to have a local presence, speak the confident that there will be more soon. Both North and language and have a cultural sense of the market and South American airlines have a steadily growing interest mentality – particularly in the different countries of in our digital MRO platform. Triggered by the vision of Latin America. With the help of our competitive cost AVIATAR – launched at MRO Americas 2017 and structures and the innovative ideas that develop from technologically rooted in the open source communities Lufthansa Technik’s engineering know-how, we will of Silicon Valley – many airlines have now established continue to be there for our customers and provide digital and analytics teams. These could become them with attractive services. perfect partners for co-creation or potential users of AVIATAR’s Software Development Kit. You need qualified employees in order to expand your capacities – how would you describe the job market in the aviation industry? Frank Berweger Vice President Corporate Sales Americas Finding employees is an increasing challenge for both Phone +1-305-379-1222 us and our customers. Using our global experience, email@example.com
10 | Corporate Sales Lufthansa Technik Connection 1.2019 “Creating truly smarter maintenance” the needs of the partner, similar to our internal cooperation in the network. We are also ready to start base maintenance for new aircraft types. In 2018, the first 737 MAX C-check was done at Lufthansa Robert Gaag, Vice President Corporate Sales EMEA, explains Technik Budapest. Lufthansa Technik Malta Lufthansa Technik’s approach to the MRO market in Europe, received the base maintenance approval for the A350. In line maintenance, we will the Middle East and Africa – an effort that focuses strongly on focus on further expanding the network in increasing the technical reliability of its customers’ fleets. Europe at selected growth destinations. How does the AVIATAR digital platform benefit European airlines in particular? How would you How is Lufthansa Technik positioned in The clear target is to improve our custom- describe the most the region in terms of its core products, ers’ technical dispatch reliability: no disrup- important features of the component and engine services? tions, no surprises. European Flight Com- EMEA region right now? We realize that we are reaching the capac- pensation Regulation 261/2004 is creating Robert Gaag: Within EMEA you have to ity limit of our component workshops in a tremendous cost pressure in the event of differentiate. In Europe, we continue to see Hamburg; we are looking for ways to delays. A platform such as AVIATAR will be moderate growth of about four percent. expand capacities for high-technology an extremely valuable tool in the future. It The MRO market in the Middle East and component repairs. The focus is clearly on creates an integrated view of the customer Africa is growing faster than Europe, even new fleets and new technologies. With fleet with the help of predictors, reliability though this growth started at a much lower the development of predictors and even management, health management, etc. level. In Europe, we are the “MRO Power prescriptors (i.e. prediction including maybe beyond just technical applications. House” with a large market share. We are maintenance actions) using the enormous Along these lines, we will be able to also well positioned for the future in a variety amount of data generated on board each expand the paperless maintenance system of services for new aircraft types, such as flight, AVIATAR will be a powerful differen- that we already use for the Lufthansa fleet the A320neo, 737 MAX and 787. In the tiator of intelligent MRO services. to other customers. Middle East and Africa, we are currently As far as engine services go, we will be establishing our market position first, with focusing first on improving the turnaround Where do you think the digitalization selective activities in local shops, joint times and the on-time delivery of our of technical operations will create added ventures or cooperation partners. shops. Last year was characterized by a value in the long run? noticeable bottleneck in the supply chain I see two important areas in particular What opportunities does of parts manufacturers and by our entry where AVIATAR will create good connec- Lufthansa Technik have in the Middle into new engine types, like the PW1100 tions. First, it will help tech ops managers East and Africa? and LEAP. With the continuation of the and troubleshooters improve transparency Our target here is to create activity clusters global expansion of our Mobile Engine about the specific status of each aircraft in with partners in strong aviation growth cen- Services, we are truly helping our custom- their fleets and to avoid disruptions in their ters. One good example of this is our com- ers’ mobility over the long term (see page operations. Second, with a connected mitment in South Africa with Comair (see 14). When the first GEnx engine arrives in digital platform like AVIATAR, the tech ops page 22), which forms a type of nucleus to the shop in spring 2019, our XEOS joint manager will be able to use his IT system offer similar services to the nearby market. venture in Poland will gradually go into to simply approve automatically generated In terms of fleet size, I believe the Middle operation. maintenance actions, such as predicted East is going through a consolidation component or premature oil changes. As a phase at the moment. But the MRO market What is the current situation result, the manager will have a better grip is still growing at above-average rates due in aircraft maintenance? on the technical dispatch reliability of his to the aging of the fleet. With long-term Our base maintenance network in Europe fleet. All in all, we are creating truly smarter contracts secured, we have for example is pretty much complete; we run it at full maintenance. significantly expanded the facilities and capacity with excellent overall perfor- services of Lufthansa Technik Middle East mance. To extend these services, we are Robert Gaag in Dubai (see page 17). seeking cooperative partnerships with Vice President Corporate Sales EMEA some shared services – such as engineer- Phone +49-40-5070-68406 ing or material planning – customized to firstname.lastname@example.org
Lufthansa Technik Connection 1.2019 Lufthansa Technik Group | 11 Ten years of keeping customers flying Celebrating its tenth anniversary, Lufthansa Technik Sofia can look back at having rapidly developed into a major pillar of the Lufthansa Technik base maintenance network – and one of the biggest MRO facilities in Eastern Europe. T he first airplane rolled into the hangar of the overhaul lines is a clear visual manifestation of the then newly established Lufthansa Technik Sofia rapid development and success that Lufthansa Technik Sofia facility in October 2008. That date could not be Sofia has achieved in just one decade. more symbolic, because ten years later, the Bulgarian company once again opened a new hangar – this From two to eight overhaul bays time the biggest clear span hangar on the Balkan Peninsula. About 900 aircraft overhauls, many service Lufthansa Technik Sofia began operations modestly, portfolio and facility expansions, a growing staff base with two base maintenance lines for Airbus A320 and the take-over of more responsibilities within the and Boeing 737 aircraft. In 2011, three additional base maintenance network lie between these two base maintenance lines were added to the facilities. milestones. The new hangar with its three additional Since then, the company has also performed line
12 | Lufthansa Technik Group Lufthansa Technik Connection 1.2019 A good opportunity to celebrate with Bavarian traditions: In only ten years, Lufthansa Technik Sofia developed into a major pillar of the Lufthansa Technik overhaul network. maintenance services for Airbus A320, Boeing 737 and Embraer 190 aircraft in Sofia and at newly estab- lished line maintenance stations at Varna and Burgas airports. Today, Lufthansa Technik Sofia offers its 60 customers a wide range of services: pre-flight, daily and weekly checks as well as A-, B-, C-, IL- and D-checks, complemented by additional services such as aircraft painting, special interior work and AOG support. Eight narrowbody aircraft can be accommodated and worked on in parallel at the expanded facilities. Perfectly located to serve customers in Europe, the Facts & Figures Middle East and North Africa, this MRO company represents an excellent basis for a highly-competitive + Founded in 2007 price-performance ratio. + Joint venture of Lufthansa Technik and the Bulgarian Airways Group www.lufthansa- Central functions for the network technik.com/lufthansa- + 50,000 m2 facility technik-sofia + Eight overhaul bays During its development, Lufthansa Technik Sofia also + More than 1,100 employees established a leading role within the Lufthansa Technik + Base and line maintenance services for base maintenance network. These days, it hosts multi- Airbus A320 family, Boeing 737CL/NG ple central service departments to support the other and Embraer E190 (only line maintenance) facilities in Budapest, Malta, Shannon, Puerto Rico and + More than 60 airline customers the Philippines. These include planning and engineer- + More than 900 aircraft overhauls ing, material management, information management in the last ten years and logistics for managing aircraft layovers around the world. At the same time, Sofia has become the location of choice for off-shore administrative services bustling future. The day after the anniversary celebra- for the Lufthansa Technik Group. In an approach tions, the company happily went back to work again intended to innovate and to broaden the service port- and welcomed the first aircraft in the brand new west folio in base maintenance even further, the overhaul wing building. The expansion of the facility has led to division set up six project teams in Sofia which work an increase in the number of production lines, making together closely with central departments at the it possible to accommodate eight aircraft in parallel. Group’s headquarters in Hamburg. These are perfect conditions for the start into a high In this fast-paced progression, the tenth anniversary season with numerous projects for various customers offered a welcome opportunity to pause for a moment that will keep the Bulgarian MRO company as busy and celebrate these successes with the motto “Ten as ever. years of keeping you flying”. The Lufthansa Technik Sofia site was transformed into a “little Munich”. In a tradi- tional tent, with German bratwurst, beer and authentic Bernhard Lindorfer Manager Facility Development Schuhplattler, a Bavarian dance, the employees and Phone +359-2-4601-721 guests looked back on the past ten years and into a email@example.com
Lufthansa Technik Connection 1.2019 Personalities | 13 HARALD GLOY, formerly Vice Farewell to Dr. Thomas Stueger President Component Services of Lufthansa Technik, was appointed At the end of 2018, Dr. Thomas Stueger, Chief Executive Technical Operations, to the Executive Board of Lufthansa Logistics & IT and a member of the Executive Board of Lufthansa Technik Cargo with responsibility for Operations. since November 2004, retired after 25 years with Lufthansa Technik. The 46-year-old industrial engineer thereby succeeds Soeren Stark, who has led Oper- // On the occasion of his official farewell the aviation industry and to one or two ations since April 2016 and has joined the to retirement, Dr. Stueger expressed his surprises. Where exactly this will lead me, Executive Board of Lufthansa Technik on gratitude for having been able to help I don’t want to commit myself to today. 1 January 2019 with responsibility for the develop Lufthansa Technik into a com- But it won’t be really quiet for sure.” areas Fleet Services, Base Maintenance, pany that is undisputedly the world leader Dr. Thomas Stueger studied Industrial Components, Logistics, IT and Quality in its field. He wished the company to Engineering at the Technical University Management. Harald Gloy graduated as an continue on its successful path with of Graz. Working as a research assistant engineer having studied Industrial Engineer- competence and self-confidence: “I wish at the university, he was awarded a ing at the TU Berlin and Arizona State Uni- Lufthansa Technik that it will continue to doctorate in engineering in 1988. versity. After some early roles with Lufthansa internationalize and still retains its genes Dr. Stueger joined Lufthansa Technik in Technik Logistik, he began his career with of a small and medium-sized enterprise. Hamburg in 1989 as a project manager Lufthansa Technik in Business Development Likewise, that it remains a company that in Materials Management. In 1991 he in 2003 and headed up the Aircraft Over- not only promotes the talents and com- became head of the Systems project. haul and Modification unit in Hamburg from petencies of all its employees, but also In 1994 he was appointed Head of Infor- 2006 onwards. Following various manage- challenges them, thus providing a plat- mation Systems. Between 1997 and ment roles in Component Maintenance form for personal development as well. 2000 Dr. Stueger headed up the Aircraft Services and Engine Services, he has led And of course I wish us all a successful Component Services division. In February the Component Services division at Lufthansa future with our Lufthansa Technik.” 2000 he was appointed Head of Aircraft Technik since 2014. // Asked about his ideas for the future, Maintenance at Lufthansa Technik in he said: “I am looking forward to being Frankfurt and became a member of the J U L I A B R I X has joined the more in control of my own time again, Executive Board of Lufthansa Technik Hamburg sales team of Lufthansa but also to a change of context beyond in 2004. // Technik as Corporate Key Account Manager. With a bache- lor’s degree in Business Administration she joined Lufthansa Technik in 2012 and gained business experience in various finance and controlling positions throughout the company in Hamburg and the United States. For the last three and a half years Julia Brix was heading the Business Devel- opment and Process Management team of Mobile Engine Services, developing a new network of production facilities around the globe tailored to customer needs. // At the official farewell, Carsten Spohr, Chairman of the Lufthansa Group (left picture, right), thanked Dr. Thomas Stueger for his many years of dedication to Lufthansa Technik. C O L L E E N W I L S O N has joined the Lufthansa Technik sales team as Director Corporate Sales for North America. She has a bachelor’s degree in psychology from the University of South Florida and will graduate B E R N H A R D K R U E G E R - S P R E N G E L has taken with an Executive MBA from the University over the responsibility as head of Technical Fleet Manage- of Florida in April 2019. Colleen Wilson has ment of Lufthansa German Airlines as of January 2019. over six years of sales and purchasing expe- Bernhard Krueger-Sprengel joined Lufthansa in 1990 as rience in the aviation industry. For the past a project manager in Aircraft Maintenance in Frankfurt. two years she has been a Surplus Trading After serving in numerous responsible management posi- Manager for Lufthansa Technik Component tions – among others he was responsible for the technical Services in Miami Lakes, specializing in operation of Boeing 747 and the Airbus A330 fleet – he became President and procurement and acquisitions of component CEO of Lufthansa Technik Philippines in 2007. In autumn 2012 he took over material. Prior to that she worked with an air- responsibility as Senior Vice President for Engine Services at Lufthansa Technik craft surplus provider, managing acquisitions from Dr. Johannes Bussmann, a position he filled until his latest promotion. A suc- and surplus fulfilment contracts for custom- cessor to Bernhard Krueger-Sprengel in this latest function had not been appointed ers Lufthansa Technik, MTU Maintenance by the editorial deadline of this issue of Connection. // Canada and American Airlines. //
14 | Engine Services www.lufthansa- technik.com/ ast-engines Keeping your engines flying Bundling a triad of value-adding products, Mobile Engine Services is an offer from Lufthansa Technik with a single goal in mind: to keep customers mobile, that is, to keep their engines on wing as long as possible by avoiding or postponing regular shop visits. T he idea behind the product Mobile ings as a result of a significantly shorter quick on-wing or on-site solutions. Finally, Engine Services is straightforward: turnaround time and decreased transpor- Cyclean® Engine Wash enables engine Classic overhaul events are avoided tation costs. To keep aircraft flying and washing to be performed in just one hour. or postponed through the use of surgical enhance engine performance, Mobile repair solutions with minimum workscope Engine Services integrates three of Luft- Your regional workshops that can be carried out directly at the hansa Technik’s unique, value-adding ser- customer’s location or in a regional repair vices under one roof: Repair stations pro- The Lufthansa Technik Group currently has station. Compared with a regular shop visit, vide surgical repair solutions without costly four repair stations around the world. In this approach reduces costs by limiting the overhauls in a major engine shop. The addition to Frankfurt, they are located in scope of repairs, and generates other sav- Airline Support Team (AST® Engines) offers Tulsa at BizJet, in Montreal and at Lufthansa
Engine Services | 15 company, and naturally serve as a key pillar in the company’s growth program. The scope of a repair station event is flexible and based on the customer’s requirements, but the goal is always the same: to fix the technical defect in an engine on time. The turnaround time can extend to 30 days when, for instance, a high- pressure compressor module swap is scheduled. Yet in Tulsa, extensive tasks such as these can be handled without any prob- lems. The test cell available there also offers one key benefit: Many customers in North America want a test run even after small events so that they can be absolutely sure about the quality of the installed engine. Of course, a repaired engine can be delivered without a test as well. Currently the Tulsa test stand is being upgraded for CFM56-5B engine types. In 2019, the repair station in Montreal, which specializes in CFM56 engines, will also be Technik Shen- All these measures will effectively developed further and move into facilities zhen. Under a expand the Tulsa facility’s capacity by 125 with increased capacity. planned expan- percent. To make the most of it, more than sion, more repair 100 engine mechanics will be hired to The engine rescue brigade stations will be added work exclusively at the Tulsa repair station to the network in the near and for AST® events. To ensure that they Lufthansa Technik wants the Airline Support future. At the same time, the are properly trained, Lufthansa Technik, Team service that is part of Mobile Engine Cyclean® network, which consists of the City of Tulsa and the State of Oklaho- Services to earn the same excellent reputa- more than 20 engine wash service stations ma have created a training program that tion in the Americas that these mobile repair on four continents, ideally complements is similar to the German training concept. experts have enjoyed elsewhere for years. repair services. After being washed, Participants will earn their licenses as air- In the United States, mobile technician engines demonstrate clear and measurable frame and powerplant mechanics (A&P) teams for on-wing or on-site repairs are improvements in terms of fuel consumption in a combination of theoretical instruction not yet very familiar, but Lufthansa Technik and EGT margin. and practical training at operations such as is already capable of sending a team of Tulsa is currently going through a BizJet. The first graduates of this program mechanics from Tulsa to the customer’s dynamic expansion phase. Last year alone, have already been integrated into the aircraft within 24 hours. AST® offers its workforce was expanded by 50 percent to 165 employees. A remodeled hangar By solving technical problems with- will go into operation in 2019, and the com- out a classic shop visit, Mobile Engine Services provide a substantial pany’s capacity for work on V2500 engines economic advantage. will be expanded from four lines to six. MRO shop Along with its capacity expansion, Tulsa will see the introduction of a new engine type. The addition of the CFM56 series is Mobile Engine Services in preparation and is scheduled to be completed toward the middle of the year. First in the series will be the CFM56-5B, Problem Solved On-wing On-site Repair station initially with three lines.
16 | Engine Services Lufthansa Technik Connection 1.2019 anuary 201 0J - Aero es 9 3 29 - i n innovative services ranging from trouble- ment that is used routinely to improve Eng icas r shooting to scheduled maintenance and engine performance. It can also be Ame S A D a ll a s , U from inspection to quick module changes. used for all new engine types, including Conveniently, the expert teams bring all the the LEAP and GTF (PW1100 and PW1500), required material, equipment and tools for which engine washing has already been with them. successfully performed. The results have The Lufthansa Technik developed shown that the new engines respond engine wash system Cyclean®, which is particularly well to the process. In addition available as a leased or service product, to the reduced fuel flow, EGT margin is becoming an increasingly important improvements of up to 18 degrees – and element of Mobile Engine Services. In even up to 23 degrees for LEAP and GTF North America the world’s most advanced engines – were achieved. The continuously engine washing system is available as growing Cyclean® network is aiming to in the shortest amount of time and with a service at seven locations: Atlanta, expand in 2019: Three new locations are maximum efficiency. The regular use of Los Angeles, Ontario, San Francisco, scheduled to be built on the East Coast the Cyclean® engine wash system by itself Las Vegas and Montreal – Orlando became of the Americas. is an effective way to ensure efficiency and the seventh site in December 2018. The long service life. With this portfolio, Mobile systems are extremely mobile, a feature Local power worldwide Engine Services provides assistance that that enables the equipment from Atlanta to is perfectly designed to meet customers’ be used, for instance, in Florida. The big- Mobile Engine Services offered by Lufthansa needs, not just in the Americas, but around gest operational strength of Cyclean® is Technik around the world form a high- the world. that a test run after the washing process is quality product triad that serves as a guar- only rarely required. This results in sub- antee of maximum performance for the stantial savings of time and money and new generation of engines. Drawing on its Marc Wilken enables engine washing during a normal decades of airline experience, Lufthansa Senior Director Product Sales and Engine Lease turnaround directly at the gate. Cyclean® Technik has developed a service spectrum Phone +49-40-5070-64013 has proven itself and become an instru- that can help technical engine problems firstname.lastname@example.org www.lufthansa-technik. Performing an engine repair on wing: The Airline com/cyclean Support Team (AST®) services of Lufthansa Technik have gained an undisputed reputation for speed and quality of work.
Lufthansa Technik Connection 1.2019 Innovation and technology | 17 The new facilities of Lufthansa Technik Middle East offer additional workshop space for the expanded service portfolio. bruary 201 Fe 2 9 10 -1 MRO ast le E Midd Growing for engine support and more E) D u b ai ( U A The aviation market in the Gulf region is steadily expanding – and so is Lufthansa Technik Middle East in Dubai. To meet growing customer demands, the company has doubled its facilities and added new services to its portfolio. L ufthansa Technik Middle East has significantly At the same time, Lufthansa Technik Middle East expanded its facilities and services. The hangar also increased its capabilities for Airframe Related and workshop space at the main facility in the Components (ARC®) and is investing in 787 composite Aviation District at Dubai South was doubled from repair capability, such as the inlet cowls. The facility 2,500 to 5,000 square meters – only one year after has also invested into local nacelle and radome www.lufthansa-technik. the opening of the location. “It was quite a challenging spares for 787, 777 and A320 aircraft. Additional local com/lht-middle-east project,” says Ziad Al Hazmi, CEO of Lufthansa Technik mobile teams can now perform on-wing work for Middle East. “In only three months, we expanded the certain repairs on customer sites within the region, facility and got it operational. We got a lot of support significantly reducing costs and turnaround times. In from the Lufthansa Technik network and also from cooperation with DC Aviation, the company also per- different government agencies and authorities.” formed a couple of A-checks for customers in Dubai. Besides its recently expanded facility at Dubai South, Engine services for Trent 900 Lufthansa Technik Middle East also operates a ware- house at Dubai airport, where more and more parts With a passed B-rating audit of the German Federal are stored for local spares support. The company also Aviation Office (LBA), Lufthansa Technik Middle East offers AOG support, landing gear services, engine Ziad Al Hazmi CEO of Lufthansa Technik expanded its portfolio to engine services and estab- wash services and a local material support desk. Further Middle East lished capabilities for the Rolls-Royce Trent 900. evaluation of additional capabilities for the region is Phone +971-440-57550 Lufthansa Technik Middle East can now perform ongoing – depending on customer requirements. email@example.com Quick Engine Changes (QEC) on the very large power plants. The service also includes the preparation of the necessary documentation for authorities and further processing, as well as logistics and administrative support along the supply chain. Certain engine components are directly checked for possible damage in the workshops in Dubai. To The hangar and workshops offer these new services, the company doubled its in the Aviation District work space and installed the appropriate infrastructure, at Dubai South now cover 5,000 square meters. such as cranes. About 20 new engine mechanics were hired and trained.
18 | Original Equipment Innovation Lufthansa Technik Connection 1.2019 va t i on b no In y With the touch of a finger Lu k th ni h f ans a Te c In close cooperation with Bombardier, Lufthansa Technik has developed the »nice Touch« in-flight entertainment and cabin management system for its new premier business jet Global 7500 – a truly unique system in terms of design and usability. I f passengers of a Global 7500 want to change the bulkhead-mounted interfaces allow for intuitive and volume of the music or the temperature or the light- home-like control of the cabin environment. The touch ing in the cabin, all they have to do is move a finger dial and suite controllers are complemented by the – and gently stroke it over the touch dial hidden in the »nice Touch« application for iOs and Android devices, side ledge. This then discreetly rises from the fairing providing easy access to all media. and provides instant control of all entertainment and cabin settings. Home-like control of all cabin settings A unique system for a premier aircraft A curated selection of pre-set lighting schemes offers limitless custom color combinations for the perfect “It was important for Bombardier to make the control light ambience. The »nice Touch« system delivers visible when you need it and hide it away when you available 4K ultra-high definition content on 40-inch don’t – this way, it perfectly fits into the clean design monitors at unprecedented speeds. It also stands out environment of its Global 7500 aircraft,” explained with an exceptional audio system. The speakers and Dave Crossett, Director Channel Development and sound bars were specifically designed for this aircraft Product Placement Original Equipment Innovation at to enable the perfect surround sound. Combined with Lufthansa Technik. The touch dial is certainly the most Ka-band satellite communications, the fastest Internet striking element of »nice Touch«, but only forms a small connectivity for aircraft worldwide, the »nice Touch« part of the latest version of the well-established IFE and system allows passengers to effortlessly surf, stream cabin management system of Lufthansa Technik. “I can and watch the content they want as if they were at imagine no system that is more unique and has posed home. us more challenges during development than »nice “With a 10-gigabyte fiber-optic architecture and Touch«,” Dave Crossett stated. dual wireless access points for redundancy, the »nice The new Global 7500 is Bombardier’s largest busi- Touch« system provides a reliable way to control all ness aircraft. For its new long-range flagship, the air- cabin functions so that passengers can easily transi- craft manufacturer wanted a special and user-friendly tion between productivity and relaxation,” said Andrew cabin management system which allows the passenger Muirhead, Vice President Original Equipment Innovation to intuitively control all IFE and cabin settings. “The at Lufthansa Technik. “We are a long-term partner of Global 7500 jet’s »nice Touch« cabin management Bombardier, and we are thrilled to bring our knowl- system sets a new standard in the industry by further edge and expertise in building innovative CMS and elevating the cabin experience,” said Brad Nolen, Vice IFE systems to the highly anticipated Global 7500 President Marketing and Product Strategy at Bombardier aircraft.” And Brad Nolen adds: “Bombardier is At EBACE 2018, Business Aircraft. The system brings cabin connectivity renowned for its impeccable design and leading-edge Andrew Muirhead talked to Brad Nolen to the next level with two new layers of interaction, technology – and the »nice Touch« CMS perfectly about the launch creating a multifaceted solution that combines physical combines those two elements to bring ultimate comfort of »nice Touch« and digital interfaces. and effortless control to the customer’s fingertips.” The touch dial is one of these interfaces, featuring business aviation’s first application of an OLED (organ- ic light emitting diode) display. »nice Touch« also intro- Fulya Tuerkoez Head of Sales Original Equipment Innovation duces suite controllers throughout the aircraft’s full- Phone +49-40-5070-71596 sized living spaces, another first in the industry. These firstname.lastname@example.org
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