Keeping your engines flying

Keeping your engines flying
The Lufthansa Technik Group Magazine                 1.2019 January/February

   Mobile Engine Services                            Corporate Sales

                                                     Connecting our
  Keeping your                                       customers

  engines flying
                                                     Lufthansa Technik’s three Vice
                                                     Presidents Corporate Sales highlight the
                                                     special strengths of the MRO provider.

   Bundling value-adding products, we keep our
   customers’ engines on wing as long as possible.   Digital Fleet Solutions

                                                     From monitoring
                                                     to management
                                                     Engine Health Management is a new
                                                     app on the AVIATAR platform.

                                                     Customer portrait

                                                     A foothold
                                                     in South Africa
                                                     Technical support for Comair is
                                                     handled as a close partnership.
Keeping your engines flying
2 | Content                                                                                  Lufthansa Technik Connection 1.2019

 6                                                                          Corporate Sales
                                                                            • Interviews:
                                                                              Connecting our customers
                                                                            • Gerald Steinhoff, Asia Pacific:

                                                                              “We live in the Asian market”
                                                                            • Frank Berweger, Americas:              8
                                                                              “Customers are at the heart
                                                                              of what we do”
                                                                            • Robert Gaag, EMEA:                    10
  Connecting our customers                                                    “Creating truly smarter maintenance”
  Lufthansa Technik’s three Vice Presidents Corporate Sales                 
  highlight the special strengths of the company.                           Lufthansa Technik Group
                                                                            • Lufthansa Technik Sofia:              11
                                                                              Ten years of keeping customers flying
                                                                            • Lufthansa Technik Middle East:        17
                              Keeping your engines flying                     Growing for engine support and more

                           Mobile Engine Services is a new offer, keeping
                                                                            Engine Services
                         customers’ engines on wing as long as possible.
                                                                            • Mobile Engine Services:                                        14
                                                                              Keeping your engines flying

                                                                            Original Equipment Innovation
                                                                            • »nice Touch« IFE and CMS:                                      18
                                                                              With the touch of a finger

 14                                                                         Innovation and technology
                                                                            • Lufthansa Technik Intercoat:
                                                                              Automated process enhances

                                                                            Digital Fleet Solutions
                                                                            • Engine Health Management:                                      20
                                                                              From monitoring to management

                                                                            Customer portrait
                                                                            • Support for Comair Limited:       22
                                                                              A foothold in South Africa
                                                                            • Interview with Comair CEO         24
                                                                              Erik Venter: “A much more
                                                                              advanced approach to maintenance”

                                 With the touch of a finger                 Categories
                               The »nice Touch« system for Bombardier       • News                 3–5
                                  Global 7500 jets sets new standards.      • Personalities         13
                                                                            • Events                27
                                                                            • Products and services  28

                                                                            • Contacts              30

                                                                            Lufthansa Technik Connection
                                                                            is a complimentary information service for Lufthansa Technik’s
                                                                            family and friends. Published every two months.
                                                                            This and earlier issues can be downloaded from our website

                                                                            Lufthansa Technik AG
                                                                            Kai Raudzus · Corporate Marketing · HAM T/TM-M
                                                                            Weg beim Jaeger 193 · 22335 Hamburg, Germany
                                                                            Infoline +49-40-5070-5553 · Fax +49-40-5070-8860
 A foothold in South Africa                                        ·

                                                                            Editorial production
 Technical support for Comair Limited’s 737 fleet                           Editorial office: Flightlines, Hamburg
                                                                            Design: Art Works!, Hamburg
 is handled as part of a close partnership.                                 Photos: Lufthansa Technik AG, Deutsche Lufthansa AG
                                                                            Printing: Beisner Druck GmbH & Co. KG
Keeping your engines flying
Lufthansa Technik Connection 1.2019                                                                                               News | 3

A new hangar by 2020
Lufthansa Technik Philippines plans to open a new hangar,
allowing for growth of both its base and line maintenance business.

          onstruction will begin in early      yearly base maintenance capacity by              aircraft belonging to 30 other Asian and
          2019, and the start of operations    around 290,000 manhours. The comple-             international airlines as well. Here the
          is envisioned for early 2020. With   tion of the project will also enable Lufthansa   maintenance, repair and overhaul (MRO)
the additional capacity, Lufthansa Technik     Technik Philippines to better maintain its       company concentrates especially on the
Philippines will be able to better capture     current A320 base maintenance require-           rapidly growing market of the A330/A340
new business opportunities and have more       ments, to complement its existing A380           aircraft family as well as for A380s.
flexibility when it comes to long-term per-    contracts and to sustain the growth of its       Lufthansa Technik Philippines has about
spectives.                                     modification business with an additional                  20 approvals from aviation authori-
    The new hangar will allow for an expan-    widebody bay. Today Lufthansa                               ties including the US Federal
sion of line maintenance with an additional    Technik Philippines                                            Aviation Administration (FAA),
narrowbody bay, and for base maintenance       maintains and over-                                              the European Aviation Safety
to capture new Airbus A330 and Boeing          hauls not only the entire                                          Agency (EASA) and numer-
777 market opportunities. Once operational,    fleet of Philippine Air-                                             ous other national civil
the company is prepared to increase its        lines but commercial                                                   aviation authorities.

Expanded cooperation with UTC Aerospace

PW1100G // UTC Aerospace Systems               the A320neo. Under this agreement, Luft-         “This is a great opportunity for two
and Lufthansa Technik have signed a            hansa Technik will develop repair capabili-      companies to leverage each other’s
component service contract for the main-       ties for certain UTC Aerospace Systems           knowledge, expertise and technology
tenance and support of accessories for         GTF engine accessories. UTC Aerospace            and work together to develop improved
the Pratt & Whitney PW1100G engine of          Systems will provide GTF engine accesso-         solutions that enhance the overall
                                               ry parts and certain repair services to          customer experience.”
                                               Lufthansa Technik. The cooperation will          “We are excited to continue our relation-
                                               enable both companies to offer improved          ship with UTC Aerospace Systems,”
                                               aftermarket services at reduced operating        said Dr. Johannes Bussmann, CEO of
                                               costs.                                           Lufthansa Technik. “Our customers will
                                               “We are very pleased to expand our rela-         benefit greatly as we combine Lufthansa
                                               tionship with Lufthansa Technik,” said Tim       Technik’s maintenance, repair and over-
                                               White, President, Electric, Environmental &      haul capabilities with the design knowl-
                                               Engine Systems, UTC Aerospace Systems.           edge of UTC Aerospace Systems.” //
Keeping your engines flying
4 | News                                                                                                        Lufthansa Technik Connection 1.2019


                    Arnstadt                             Hamburg


                                                                          Wizz Air relies
                                                                          on AVIATAR
1,000 Rolls-Royce                    Award for outstanding                Digital Fleet Solutions // Wizz
engines overhauled                   training quality                     Air and Lufthansa Technik have         TCS® for Eastar Jet’s
                                                                          signed a ten-year AVIATAR              737 MAX fleet
N3 Engine Overhaul Services          Lufthansa Technical Training // agreement to provide the airline
// A Rolls-Royce Trent 900           Lufthansa Technik has won an         with innovative digital fleet solu-    Total Component Support //
engine powering an Airbus            award from the business maga- tions. Key element in the partner-            Korean low-cost carrier Eastar
A380 of Korean operator Asiana       zine Capital for outstanding         ship approach is to improve the        Jet has contracted Lufthansa
Airlines is the 1,000th aircraft     training quality. The company        efficiency of Wizz Air’s technical     Technik to supply components
engine that has undergone            received a perfect score of five     operations by using AVIATAR’s          for its new fleet of Boeing 737
maintenance in the shops of N3       stars, putting it among the finest modular solutions in the areas of        MAX aircraft. With currently six
Engine Overhaul Services (N3) in     training companies in Germany. predictive and preventive mainte-            aircraft on order, Eastar Jet has
Arnstadt, Germany. The joint         Lufthansa Technik also won a         nance and reliability management.      received its first two 737 MAX
venture of Lufthansa Technik and     leading place in the “dual-study Christian Ambiehl, Wizz Air’s              at the end of 2018, with the
Rolls-Royce has been in opera-       training” category.                  Head of Maintenance, said: “We         remaining four aircraft following
tion for eleven years and current-   This year, more than 700 com-        have selected AVIATAR after a          in mid-2019.
ly employs over 700 people.          panies took part in the study,       detailed analysis of the offerings     Similar to the support Lufthansa
“This is another significant         which was sponsored by Capital, available. The open and modular             Technik provides for the air-
milestone of our German-British      the “” talent plat-     architecture of AVIATAR together       line’s Boeing 737NG fleet, the
success story,” says Nicole Fehr,    form and the employer branding with the strategic decision of our           new Total Component Support
Director and General Manager.        agency TERRITORY EMBRACE. long-term partner Lufthansa                       (TCS®) agreement includes
“With this experience and over       The goal is to identify success      Technik to neutrally offer access      component maintenance as
40 international airline customers   factors for training and dual-study even to its competitors, makes it       well as spare parts leasing
we are now an inherent and           training programs in Germany.        a unique platform. Competition         through a component pool at
mature partner within the global     Candidates were judged               and access to new markets have         Eastar Jet’s headquarters at
Trent MRO network.” The capac-       according to the following criteria: been key to Wizz Air’s success in      Gimpo International Airport in
ity of the modern plant with its     support for trainees, learning in    the past 14 years and our digital      Seoul. Likewise the airline will
own test facility is between 150     the company, innovative teach-       vision requires a neutral platform,    be granted access to the corre-
to 200 engines per year. Besides     ing methods, company commit- which enables us to cooperate                  sponding spare parts pools of
being the repair and overhaul        ment and chances for success.        digitally with our MRO and tech-       Lufthansa Technik.
experts for Trent 500, Trent 700,    “The award is more than just         nical operations partners within       “Lufthansa Technik has met our
Trent 900 and most recently the      confirmation of our work. It also our growing route network.”               expectations concerning the
XWB, N3 also continues to grow       shows that Lufthansa Technik is AVIATAR allows operators and                support provided on the Boeing
its engine component repair          an attractive training organization other participants in the MRO           737NG,” said Daniel Yim, Gen-
capabilities. //                     for ambitious young people,”         market to collaborate on an            eral Manager of the purchasing
                                     says Kristin Bakonyi, Manager        open and neutral platform.             team from Eastar Jet. “There-
                                     HR Marketing for Apprentices         It is an OEM-spanning platform,        fore we are looking forward to
                                     & Young Talent Programs at           independent of Lufthansa               the expanded component
                                     Lufthansa Technik in Hamburg. // ­Technik or any MRO service                supply for our Boeing 737 MAX
                                                                          contracts, serving as a central        fleet aimed at achieving the
                                                                          and connecting hub for digital         same results.” //
                                                                          products and services for the
                                                                          aviation industry. //

 Stay up to date!
 Customer Newsletter // Lufthansa Technik’s online customer newsletter Connection Flash supple-
 ments our popular ­bi-­monthly Lufthansa Technik Group ­Magazine Connection with first-hand news                       ­
 on innovative technologies and developments, new services and offers, and future events. //                                      newsletter
Keeping your engines flying
Lufthansa Technik Connection 1.2019                                                                                                         News | 5



                Shenzhen                                                                      Tel Aviv

                                      Engine wash for SIA                                                           New warehouse
                                      Engineering Company                                                           in Rome

Reverser services                     Cyclean®// Lufthansa Technik          A321LR support                          Logistic services // At the end
for Asiana Airlines                   has signed its first Cyclean®         for Arkia                               of October, Lufthansa Technik
                                      Engine Wash contract with SIA                                                 Logistik Services opened a new
Lufthansa Technik Shenzhen            Engineering Company Limited           Total Technical Support // Arkia        warehouse at Rome’s Fiumicino
// Asiana Airlines has signed         (SIAEC), a cooperation set to         Israeli Airlines has signed a com-      International Airport for the Italian
a five-year agreement for the         last for five years. With this con-   prehensive technical services           airline Alitalia. In collaboration
technical support of V2500            tract, SIAC will now clean the        contract with Lufthansa Technik.        with Lufthansa Technik Milan,
thrust reversers with Lufthansa       engines of its major customers        Within the framework of a ten-          which is acting as a local part-
Technik Shenzhen. Under the           in the Singapore Airlines Group       year agreement, Lufthansa               ner, the new warehouse offers
terms of the agreement, the           with Cyclean® Engine Wash at          Technik will support the airline        space for around 800 compo-
Lufthansa Technik subsidiary          the Singapore-Changi Airport.         with Total Technical Support            nents on an area of 350 square
will support Asiana Airlines in       Shortening conventional engine        (TTS®) including Technical              meters.
developing in-house capabilities      washing time by up to 80 per-         Operations Management (TOM)             The warehouse is operated by
for the V2500 thrust reverser         cent, Cyclean® Engine Wash is         for Arkia’s three Airbus A321LR         Lufthansa Technik Milan and
and related components by             performed as part of mainte-          aircraft. The first aircraft deliv-     a selected external service
providing technical training,         nance work, in transit between        ered from the OEM to Arkia will         provider. Logistics processes
tools and equipment as well as        two flights or overnight.             be the first aircraft of the            and IT systems are provided by
on-site support.                      Foo Kean Shuh, Senior Vice            A321neo type to feature the             Lufthansa Technik Logistik
The aim is to establish a flexible    President of Line Maintenance         long-range configuration.               Services. Eight employees are
and mutually beneficial cooper-       and Cabin Services of SIAEC,          “Arkia has been modernizing its         already on site and operate the
ation based on the respective         says: “Cyclean® Engine Wash           entire fleet, moving to a full jet      warehouse around the clock,
expertise and needs of both           from Lufthansa Technik is a           fleet for its regional and interna-     all year round.
companies and to deepen their         product that has been proven          tional routes,” says Nir Dagan,         Aside from daily warehousing,
relationships. With the quality       to effectively and efficiently        President and CEO of Arkia.             additional services will also be
standards and experience of           wash many types of engines,           “We were looking for the best           provided for Alitalia at the new
Lufthansa Technik Shenzhen,           enabling SIAEC to create higher       support for our new fleet and           warehouse location. One exam-
Asiana Airlines will take a signi­    levels of productivity and ope­       we are happy and proud to rely          ple is the retrieval of an item
ficant step towards building its      rating efficiency. We are pleased     on Lufthansa Technik’s experi-          within just six minutes. Further-
own repair capabilities.              to be able to offer this service to   ence and expertise to support           more, transport to ten different
“This joint approach allows us        our airline customers, which          the new era of Arkia. I feel this       transfer stations is guaranteed,
to build innovative repair servi­     will improve the performance of       combination of the latest aircraft      including direct transport to the
ces that cover more than the          their engines.”                       models with the best support            aircraft. //
V2500 thrust reverser, with           “We are delighted about the           in the market are the basis for
benefits such as increased            long-term partnership with            Arkia’s development.”
aircraft availability and a close     SIAEC and look forward to             “This contract is a milestone for
relationship with a world-class       further expanding our presence        us, as it is our first major contract
MRO service provider,” said an        in Southeast Asia in the future,”     with Arkia. We are very much
Asiana representative on behalf       says Gerald Steinhoff, Senior         honored and proud that we
of Chang Young-il, Executive          Vice President Corporate              were selected by Arkia to sup-
Vice President Maintenance &          Sales Asia Pacific at Lufthansa       port the A321LR fleet with our
Engineering at Asiana Airlines.//     Technik. //                           TOM services,” says Georgios
                                                                            Ouzounidis, Senior Director
                                                                            Corporate Sales Europe at
                                                                            Luft­hansa Technik. //
Keeping your engines flying
6 | Corporate Sales                                                 Lufthansa Technik Connection 1.2019

Connecting our customers
Better than any other MRO provider, Lufthansa Technik brings together
airlines and fosters a manufacturer-independent discussion. Lufthansa
Technik’s three Vice Presidents Corporate Sales highlight the
special strengths of the company in each of their areas of responsibility.

Gerald Steinhoff, Vice President Corporate Sales
Asia Pacific; Frank Berweger, Vice President
­Corporate Sales Americas, and Robert Gaag, Vice
 President Corporate Sales EMEA (from left to right).
Keeping your engines flying
Lufthansa Technik Connection 1.2019                                                                                       Corporate Sales | 7

“We live in the Asian market”
Gerald Steinhoff, Vice President Corporate Sales Asia Pacific, discusses
the strengths of Lufthansa Technik in the MRO industry’s largest growth market,
particularly in terms of services for new aircraft types such as the Airbus A350
and the digital platform AVIATAR.

How would you currently describe the most                     Here we are working with the CASC, an organization
important features of the Asia Pacific market?                with which we have a long and growing strategic part-
Gerald Steinhoff: At about seven percent, the growth          nership. In addition, I am really pleased about the
rate of the MRO market in Asia is unbroken in outpac-         expansion of our contract with Eastar Jet. We will now
ing other regions. The Chinese market is a major force        supply components to the airline’s future 737 MAX
in this trend with a rate of about ten percent, especially    aircraft in addition to its fleet of Boeing 737NGs.
with China’s major airlines, which also have significant         We are also bringing our partnership with Honey-
growth objectives for their fleets. Asia remains a dynamic    well to life in the region. We are a licensed component
market where new airlines are taking to the skies and         repair center and exclusive global asset provider for all
new MROs are being set up – just look at the national         Honeywell A350 components and the HGT 1700 APU.
programs at U-Tapao in Thailand and in Malaysia.              We are on site at customer locations with the manage-
                                                              ment of Honeywell and can show them how they
How is Lufthansa Technik positioned                           can benefit from this partnership. That is very welcome.
in terms of this steady market growth?
What has really paid off for our customers and for us is      Which services illustrate the added value that
the development of strong local company structures            Lufthansa Technik provides for the region?
that extend far beyond sales. We now have decision-           We are successful in the region with a number of
makers on site as well as local managers for our product      special products and services that extend beyond
sales, bid management and even human resources.               commodities. One example is our connectivity solution
We live in the Asian market, feel right at home in the        Lconnect, which we provide as part of complete IFEC
culture and have developed a strong understanding of          solutions in a partnership with Mahata Aero Teknologi,
it. We increasingly use local employees wherever we           Lufthansa Systems and Inmarsat to customers in the
can. The influential and complex Chinese market,              region. 
which is very meaningful to me personally, is a good
example of how well we have developed and structured
networks of partnerships – with airlines, manufacturers,
and especially with COMAC and the CASC.

What value does this add to
the business in the region?
We have become faster in our teamwork and in our
internal collaboration, and we have made improvements
in terms of transparency. Today we can also discuss
solutions at an earlier stage and make faster decisions.

Which aircraft types have been particular success
stories for Lufthansa Technik in Asia Pacific?
We are the market leader for the A350 in Asia. In par-
ticular I’d like to mention the 2018 component support
contract for the fleet of A350s belonging to Air China,
the first operator of this aircraft type in mainland China.
Keeping your engines flying
8 | Corporate Sales                                                                                          Lufthansa Technik Connection 1.2019


                                                            Lufthansa Technik is
                                                            the market leader
                                                            for the A350 in Asia.

                                                                                    “Customers are
                                                                                     at the heart
I’m also very pleased about the first comprehensive
engine wash contract with SIA Engineering Company
                                                                                     of what we do”
Limited. With this contract, SIAEC will now clean the
engine types of its major customers under Singapore
Airlines Group with our highly efficient Cyclean®
Engine Wash at Singapore-Changi Airport.                                             Local capacity growth, digitalization
What role does digitalization play in Asia?
                                                                                     and customer orientation are the most
One of the aspects of digitalization that airlines in my                             important issues right now for Frank
region are especially interested in is preventive
maintenance; that is, knowing at an early stage which
                                                                                     Berweger, Vice President Corporate
resources will be needed after a landing in order to                                 Sales Americas. He describes how
exchange a certain component. On the other hand,
airlines are also very interested in the optimal use of a
                                                                                     Lufthansa Technik operates in the North
component’s service life on board the aircraft. The                                  and South American markets and how it
main objective is not to replace a part too early, but at
the same time to prevent a failure during operations.
                                                                                     is expanding its offer to airlines.

What is the customer feedback
for AVIATAR?                                                                         What are the main features
AVIATAR is a great platform. It’s simply unique. At MRO                              of the market in the Americas?
Asia-Pacific, our customers confirmed that we are                                    Frank Berweger: When we talk about the markets in
ahead of the market and other providers with this                                    the Americas, we have to distinguish between north
product. Still, we have also noticed concerns about                                  and south. North America is a very mature market that
data ownership among our customers in the region.                                    is currently making a gradual transition from old to
What convinces them is the argument that we want to                                  new aircraft types. In South America, we see higher
have an independent platform and have no intention                                   growth rates than in the north in spite of economic
of taking data from them and then selling it back to                                 and political problems. Existing and new low-cost
them. We at Lufthansa Technik are the only ones who                                  carriers are playing an ever more important role there.
can guarantee this.                                                                  What both continents have in common is that their
                                                                                     competitive situations are changing, particularly with
What special function does Lufthansa                                                 regard to aircraft manufacturers: Boeing is more
Technik offer its customers?                                                         heavily represented in North America and Airbus in
One special aspect of our role is that we are better                                 South America.
able than any other provider to bring together airlines
and foster a manufacturer-independent discussion.                                    How is Lufthansa Technik positioned
We hear this over and over again at such places as                                   to deal with these developments?
conferences and workshops like the A350 community,                                   We are well positioned in both regions and are grow-
which met twice in Hong Kong. AVIATAR makes a                                        ing much faster than the market, with an average
positive contribution here, too. It provides a platform                              growth rate of eleven percent annually. We are meet-
for exchanges. Real transparency is created by                                       ing the airlines’ needs with our services, especially
­sharing solutions and information. That’s our primary                               those for new aircraft types such as the A320neo,
 interest.                                                                           737 MAX and 787. We signed several contracts here
                                                                                     in 2018, including full technical support for WestJet’s
                                                                                     fleet of 787s, component supply for Air Canada’s
                      Gerald Steinhoff                                               737 MAX aircraft and component supply for the new
                      Vice President                                                 A320neo fleet of Avianca Brazil as part of a larger
                      Corporate Sales Asia Pacific
                      Phone +65-6733-5539                                            agreement. We win over customers – and I don’t mean
                                                      just low-cost carriers – with our large service portfolio,
Keeping your engines flying
Lufthansa Technik Connection 1.2019                                                                                   Corporate Sales | 9

                                                          Air Canada entrusted
                                                          Lufthansa Technik with
                                                          component supply for its
                                                          Boeing 737 MAX fleet.

our single-source support packages and our attractive,
market-driven products. We are getting very positive
customer feedback, for instance for our Mobile Engine
Services with our repair stations in Tulsa and Montreal
(see page 14). We are also well represented in air-
frame maintenance. Lufthansa Technik Puerto Rico
now has five overhaul lines running and is completely
booked at the moment.

How is Lufthansa Technik responding
to the strong demand in the region?                                                                                    WestJet is the first North
One of our major challenges right now is to continue                                                                   American customer
                                                                                                                       using the digital platform
expanding capacities in all areas in line with market                                                                  AVIATAR.
growth and in response to our customers’ require-
ments. This also includes partnerships with engine and
component manufacturers, so that we can offer our
customers cost-efficient, innovative repairs for new
technologies. We are already partnering with manufac-
turers such as Pratt & Whitney, GE, Parker and Honey-
well. And we’re concluding new agreements – includ-       we offer to master this challenge together with our
ing the one last year with the FADEC Alliance for com-    customers before it becomes a major obstacle to their
ponents used in LEAP engines. We intend to continue       success. We have our own good answers. To be more
growing and plan, in particular, to offer more local      attractive as an employer, we offer a training program
capacities for airlines in the region – capacities for    that includes early practical experience based on
both technical services and customer service through      European models. We took this approach when we
local contacts.                                           expanded Lufthansa Technik Puerto Rico. We also
                                                          work closely with local schools.
How can you reach customers
in the Americas even better?                              What role does digitalization play for airlines in the
Our motto is “customer centricity” – we put customers     Americas, and what has been the reaction to the
at the heart of what we do. This effort includes asking   digital MRO platform AVIATAR?
questions proactively, reacting quickly, communicating    Digitalization was one of our focal points in 2018, and
frequently and providing solutions rapidly. We already    that will be the case this year as well. In 2018, WestJet
have a large number of local contact partners in the      became the first North American airline customer of
regions and will add more of them in the future. It is    AVIATAR for their new, data-heavy 787s, and I am very
very important to have a local presence, speak the        confident that there will be more soon. Both North and
language and have a cultural sense of the market and      South American airlines have a steadily growing interest
mentality – particularly in the different countries of    in our digital MRO platform. Triggered by the vision of
Latin America. With the help of our competitive cost      AVIATAR – launched at MRO Americas 2017 and
structures and the innovative ideas that develop from     technologically rooted in the open source communities
Lufthansa Technik’s engineering know-how, we will         of Silicon Valley – many airlines have now established
continue to be there for our customers and provide        digital and analytics teams. These could become
them with attractive services.                            ­perfect partners for co-creation or potential users of
                                                           AVIATAR’s Software Development Kit.
You need qualified employees in order to expand
your capacities – how would you describe the job
market in the aviation industry?                                      Frank Berweger
                                                                      Vice President Corporate Sales Americas
Finding employees is an increasing challenge for both                 Phone +1-305-379-1222
us and our customers. Using our global experience,          
Keeping your engines flying
10 | Corporate Sales                                                                                         Lufthansa Technik Connection 1.2019

“Creating truly smarter
 maintenance”                                                                                     the needs of the partner, similar to our
                                                                                                  internal cooperation in the network.
                                                                                                  We are also ready to start base maintenance
                                                                                                  for new aircraft types. In 2018, the first
                                                                                                  737 MAX C-check was done at Lufthansa
 Robert Gaag, Vice President Corporate Sales EMEA, explains                                       Technik Budapest. Lufthansa Technik Malta
 Lufthansa Technik’s approach to the MRO market in Europe,                                        received the base maintenance approval
                                                                                                  for the A350. In line maintenance, we will
 the Middle East and Africa – an effort that focuses strongly on                                  focus on further expanding the network in
         increasing the technical reliability of its customers’ fleets.                           Europe at selected growth destinations.

                                                                                                  How does the AVIATAR digital platform
                                                                                                  benefit European airlines in particular?
                  How would you                    How is Lufthansa Technik positioned in         The clear target is to improve our custom-
                 describe the most                 the region in terms of its core products,      ers’ technical dispatch reliability: no disrup-
                important features of the          component and engine services?                 tions, no surprises. European Flight Com-
           EMEA region right now?                  We realize that we are reaching the capac-     pensation Regulation 261/2004 is creating
Robert Gaag: Within EMEA you have to               ity limit of our component workshops in        a tremendous cost pressure in the event of
differentiate. In Europe, we continue to see       Hamburg; we are looking for ways to            delays. A platform such as AVIATAR will be
moderate growth of about four percent.             expand capacities for high-technology          an extremely valuable tool in the future. It
The MRO market in the Middle East and              component repairs. The focus is clearly on     creates an integrated view of the customer
Africa is growing faster than Europe, even         new fleets and new technologies. With          fleet with the help of predictors, reliability
though this growth started at a much lower         the development of predictors and even         management, health management, etc.
level. In Europe, we are the “MRO Power            prescriptors (i.e. prediction including        maybe beyond just technical applications.
House” with a large market share. We are           maintenance actions) using the enormous        Along these lines, we will be able to
also well positioned for the future in a variety   amount of data generated on board each         expand the paperless maintenance system
of services for new aircraft types, such as        flight, AVIATAR will be a powerful differen-   that we already use for the Lufthansa fleet
the A320neo, 737 MAX and 787. In the               tiator of intelligent MRO services.            to other customers.
Middle East and Africa, we are currently           As far as engine services go, we will be
establishing our market position first, with       focusing first on improving the turnaround     Where do you think the digitalization
selective activities in local shops, joint         times and the on-time delivery of our          of technical operations will create added
ventures or cooperation partners.                  shops. Last year was characterized by a        value in the long run?
                                                   noticeable bottleneck in the supply chain      I see two important areas in particular
What opportunities does                            of parts manufacturers and by our entry        where AVIATAR will create good connec-
Lufthansa Technik have in the Middle               into new engine types, like the PW1100         tions. First, it will help tech ops managers
East and Africa?                                   and LEAP. With the continuation of the         and troubleshooters improve transparency
Our target here is to create activity clusters     global expansion of our Mobile Engine          about the specific status of each aircraft in
with partners in strong aviation growth cen-       Services, we are truly helping our custom-     their fleets and to avoid disruptions in their
ters. One good example of this is our com-         ers’ mobility over the long term (see page     operations. Second, with a connected
mitment in South Africa with Comair (see           14). When the first GEnx engine arrives in     ­digital platform like AVIATAR, the tech ops
page 22), which forms a type of nucleus to         the shop in spring 2019, our XEOS joint         manager will be able to use his IT system
offer similar services to the nearby market.       venture in Poland will gradually go into        to simply approve automatically generated
In terms of fleet size, I believe the Middle       operation.                                      maintenance actions, such as predicted
East is going through a consolidation                                                              component or premature oil changes. As a
phase at the moment. But the MRO market            What is the current situation                   result, the manager will have a better grip
is still growing at above-average rates due        in aircraft maintenance?                        on the technical dispatch reliability of his
to the aging of the fleet. With long-term          Our base maintenance network in Europe          fleet. All in all, we are creating truly smarter
contracts secured, we have for example             is pretty much complete; we run it at full      maintenance.
significantly expanded the facilities and          capacity with excellent overall perfor-
services of Lufthansa Technik Middle East          mance. To extend these services, we are                   Robert Gaag
in Dubai (see page 17).                            seeking cooperative partnerships with                     Vice President
                                                                                                             Corporate Sales EMEA
                                                   some shared services – such as engineer-                  Phone +49-40-5070-68406
                                                   ing or material planning – customized to        
Lufthansa Technik Connection 1.2019                                                                   Lufthansa Technik Group | 11

Ten years of keeping
customers flying
Celebrating its tenth anniversary, Lufthansa Technik Sofia can look back at
having rapidly developed into a major pillar of the Lufthansa Technik base
maintenance network – and one of the biggest MRO facilities in Eastern Europe.

       he first airplane rolled into the hangar of the    overhaul lines is a clear visual manifestation of the
       then newly established Lufthansa Technik Sofia     rapid development and success that Lufthansa Technik      Sofia
       facility in October 2008. That date could not be   Sofia has achieved in just one decade.
more symbolic, because ten years later, the Bulgarian
company once again opened a new hangar – this             From two to eight overhaul bays
time the biggest clear span hangar on the Balkan
Peninsula. About 900 aircraft overhauls, many service     Lufthansa Technik Sofia began operations modestly,
portfolio and facility expansions, a growing staff base   with two base maintenance lines for Airbus A320
and the take-over of more responsibilities within the     and Boeing 737 aircraft. In 2011, three additional
base maintenance network lie between these two            base maintenance lines were added to the facilities.
milestones. The new hangar with its three additional      Since then, the company has also performed line
12 | Lufthansa Technik Group                                                                                Lufthansa Technik Connection 1.2019

A good opportunity to celebrate with
Bavarian traditions: In only ten years,
Lufthansa Technik Sofia developed into
a major pillar of the Lufthansa Technik
overhaul network.

maintenance services for Airbus A320, Boeing 737
and Embraer 190 aircraft in Sofia and at newly estab-
lished line maintenance stations at Varna and Burgas
airports. Today, Lufthansa Technik Sofia offers its 60
customers a wide range of services: pre-flight, daily
and weekly checks as well as A-, B-, C-, IL- and
D-checks, complemented by additional services such
as aircraft painting, special interior work and AOG
    Eight narrowbody aircraft can be accommodated
and worked on in parallel at the expanded facilities.
Perfectly located to serve customers in Europe, the                                  Facts & Figures
Middle East and North Africa, this MRO company
represents an excellent basis for a highly-competitive                               + Founded in 2007
price-performance ratio.                                                             + Joint venture of Lufthansa Technik and
                                                                                       the Bulgarian Airways Group
Central functions for the network                    + 50,000 m2 facility
                                                            technik-sofia            + Eight overhaul bays
During its development, Lufthansa Technik Sofia also                                 + More than 1,100 employees
established a leading role within the Lufthansa Technik                              + Base and line maintenance services for
base maintenance network. These days, it hosts multi-                                  Airbus A320 family, Boeing 737CL/NG
ple central service departments to support the other                                   and Embraer E190 (only line maintenance)
facilities in Budapest, Malta, Shannon, Puerto Rico and                              + More than 60 airline customers
the Philippines. These include planning and engineer-                                + More than 900 aircraft overhauls
ing, material management, information management                                       in the last ten years
and logistics for managing aircraft layovers around
the world. At the same time, Sofia has become the
location of choice for off-shore administrative services                             bustling future. The day after the anniversary celebra-
for the Lufthansa Technik Group. In an approach                                      tions, the company happily went back to work again
intended to innovate and to broaden the service port-                                and welcomed the first aircraft in the brand new west
folio in base maintenance even further, the overhaul                                 wing building. The expansion of the facility has led to
division set up six project teams in Sofia which work                                an increase in the number of production lines, making
together closely with central departments at the                                     it possible to accommodate eight aircraft in parallel.
Group’s headquarters in Hamburg.                                                     These are perfect conditions for the start into a high
    In this fast-paced progression, the tenth anniversary                            season with numerous projects for various customers
offered a welcome opportunity to pause for a moment                                  that will keep the Bulgarian MRO company as busy
and celebrate these successes with the motto “Ten                                    as ever.
years of keeping you flying”. The Lufthansa Technik Sofia
site was transformed into a “little Munich”. In a tradi-
tional tent, with German bratwurst, beer and authentic                                         Bernhard Lindorfer
                                                                                               Manager Facility Development
Schuhplattler, a Bavarian dance, the employees and                                             Phone +359-2-4601-721
guests looked back on the past ten years and into a                                  
Lufthansa Technik Connection 1.2019                                                                                         Personalities | 13

                                                                                                                HARALD GLOY, formerly Vice
Farewell to Dr. Thomas Stueger                                                                                  President Component Services of
                                                                                                                Lufthansa Technik, was appointed
At the end of 2018, Dr. Thomas Stueger, Chief Executive Technical Operations,                                   to the Executive Board of Lufthansa
Logistics & IT and a member of the Executive Board of Lufthansa Technik                             Cargo with responsibility for Operations.
since November 2004, retired after 25 years with Lufthansa Technik.                                 The 46-year-old industrial engineer thereby
                                                                                                    succeeds Soeren Stark, who has led Oper-
// On the occasion of his official farewell           the aviation industry and to one or two       ations since April 2016 and has joined the
to retirement, Dr. Stueger expressed his              surprises. Where exactly this will lead me,   Executive Board of Lufthansa Technik on
gratitude for having been able to help                I don’t want to commit myself to today.       1 January 2019 with responsibility for the
develop Lufthansa Technik into a com-                 But it won’t be really quiet for sure.”       areas Fleet Services, Base Maintenance,
pany that is undisputedly the world leader                Dr. Thomas Stueger studied Industrial     Components, Logistics, IT and Quality
in its field. He wished the company to                Engineering at the Technical University       Management. Harald Gloy graduated as an
continue on its successful path with                  of Graz. Working as a research assistant      engineer having studied Industrial Engineer-
competence and self-confidence: “I wish               at the university, he was awarded a           ing at the TU Berlin and Arizona State Uni-
Lufthansa Technik that it will continue to            ­doctorate in engineering in 1988.            versity. After some early roles with Lufthansa
internationalize and still retains its genes           Dr. Stueger joined Lufthansa Technik in      Technik Logistik, he began his career with
of a small and medium-sized enterprise.                Hamburg in 1989 as a project manager         Lufthansa Technik in Business Development
Likewise, that it remains a company that               in Materials Management. In 1991 he          in 2003 and headed up the Aircraft Over-
not only promotes the talents and com-                 became head of the Systems project.          haul and Modification unit in Hamburg from
petencies of all its employees, but also               In 1994 he was appointed Head of Infor-      2006 onwards. Following various manage-
challenges them, thus providing a plat-                mation Systems. Between 1997 and             ment roles in Component Maintenance
form for personal development as well.                 2000 Dr. Stueger headed up the Aircraft      Services and Engine Services, he has led
And of course I wish us all a successful               Component Services division. In February     the Component Services division at Lufthansa
future with our Lufthansa Technik.”                    2000 he was appointed Head of Aircraft       Technik since 2014. //
Asked about his ideas for the future,                  Maintenance at Lufthansa Technik in
he said: “I am looking forward to being                Frankfurt and became a member of the
                                                                                                               J U L I A B R I X has joined the
more in control of my own time again,                  Executive Board of Lufthansa Technik
                                                                                                               Hamburg sales team of Lufthansa
but also to a change of context beyond                 in 2004. //
                                                                                                               Technik as Corporate Key
                                                                                                               Account Manager. With a bache-
                                                                                                    lor’s degree in Business Administration she
                                                                                                    joined Lufthansa Technik in 2012 and
                                                                                                    gained business experience in various
                                                                                                    finance and controlling positions throughout
                                                                                                    the company in Hamburg and the United
                                                                                                    States. For the last three and a half years
                                                                                                    Julia Brix was heading the Business Devel-
                                                                                                    opment and Process Management team of
                                                                                                    Mobile Engine Services, developing a new
                                                                                                    network of production facilities around the
                                                                                                    globe tailored to customer needs. //

At the official farewell, Carsten Spohr, Chairman of the Lufthansa Group (left picture, right),
thanked Dr. Thomas Stueger for his many years of dedication to Lufthansa Technik.                               C O L L E E N W I L S O N has
                                                                                                                joined the Lufthansa Technik sales
                                                                                                                team as Director Corporate Sales
                                                                                                                for North America. She has a
                                                                                                    bachelor’s degree in psychology from the
                                                                                                    University of South Florida and will graduate
                          B E R N H A R D K R U E G E R - S P R E N G E L has taken                 with an Executive MBA from the University
                          over the responsibility as head of Technical Fleet Manage-                of Florida in April 2019. Colleen Wilson has
                          ment of Lufthansa German Airlines as of January 2019.                     over six years of sales and purchasing expe-
                          Bernhard Krueger-Sprengel joined Lufthansa in 1990 as                     rience in the aviation industry. For the past
                          a project manager in Aircraft Maintenance in Frankfurt.                   two years she has been a Surplus Trading
                          After serving in numerous responsible management posi-                    Manager for Lufthansa Technik Component
                          tions – among others he was responsible for the technical                 Services in Miami Lakes, specializing in
operation of Boeing 747 and the Airbus A330 fleet – he became President and                         procurement and acquisitions of component
CEO of Lufthansa Technik Philippines in 2007. In autumn 2012 he took over                           material. Prior to that she worked with an air-
responsibility as Senior Vice President for Engine Services at Lufthansa Technik                    craft surplus provider, managing acquisitions
from Dr. Johannes Bussmann, a position he filled until his latest promotion. A suc-                 and surplus fulfilment contracts for custom-
cessor to Bernhard Krueger-Sprengel in this latest function had not been appointed                  ers Luft­hansa Technik, MTU Maintenance
by the editorial deadline of this issue of Connection. //                                           Canada and American Airlines. //
14 | Engine Services


Keeping your engines flying
Bundling a triad of value-adding products, Mobile Engine Services is an offer from
Lufthansa Technik with a single goal in mind: to keep customers mobile, that is, to keep
their engines on wing as long as possible by avoiding or postponing regular shop visits.

         he idea behind the product Mobile       ings as a result of a significantly shorter     quick on-wing or on-site solutions. Finally,
         Engine Services is straightforward:     turnaround time and decreased transpor-         Cyclean® Engine Wash enables engine
         Classic overhaul events are avoided     tation costs. To keep aircraft flying and       washing to be performed in just one hour.
or postponed through the use of surgical         enhance engine performance, Mobile
repair solutions with minimum workscope          Engine Services integrates three of Luft-       Your regional workshops
that can be carried out directly at the          hansa Technik’s unique, value-adding ser-
­customer’s location or in a regional repair     vices under one roof: Repair stations pro-      The Lufthansa Technik Group currently has
 ­station. Compared with a regular shop visit,   vide surgical repair solutions without costly   four repair stations around the world. In
  this approach reduces costs by limiting the    overhauls in a major engine shop. The           addition to Frankfurt, they are located in
  scope of repairs, and generates other sav-     ­Airline Support Team (AST® Engines) offers     Tulsa at BizJet, in Montreal and at Lufthansa
Engine Services | 15

                                                                                                         company, and naturally serve as a key
                                                                                                           pillar in the company’s growth program.
                                                                                                             The scope of a repair station event is
                                                                                                               flexible and based on the customer’s
                                                                                                                 requirements, but the goal is always
                                                                                                                  the same: to fix the technical
                                                                                                                   defect in an engine on time. The
                                                                                                                   turnaround time can extend to 30
                                                                                                                    days when, for instance, a high-
                                                                                                                    pressure compressor module
                                                                                                                    swap is scheduled. Yet in Tulsa,
                                                                                                                    extensive tasks such as these
                                                                                                                    can be handled without any prob-
                                                                                                                   lems. The test cell available there
                                                                                                                   also offers one key benefit: Many
                                                                                                                  customers in North America want
                                                                                                                 a test run even after small events
                                                                                                               so that they can be absolutely sure
                                                                                                              about the quality of the installed
                                                                                                           engine. Of course, a repaired engine
                                                                                                         can be delivered without a test as well.
                                                                                                       Currently the Tulsa test stand is being
                                                                                                       upgraded for CFM56-5B engine types. In
                                                                                                       2019, the repair station in Montreal, which
                                                                                                       specializes in CFM56 engines, will also be
                                 Technik Shen-       All these measures will effectively               developed further and move into facilities
                                zhen. Under a    expand the Tulsa facility’s capacity by 125           with increased capacity.
                              planned expan-     percent. To make the most of it, more than
                           sion, more repair     100 engine mechanics will be hired to                 The engine rescue brigade
                        stations will be added   work exclusively at the Tulsa repair station
                    to the network in the near   and for AST® events. To ensure that they              Lufthansa Technik wants the Airline Support
                future. At the same time, the    are properly trained, Lufthansa Technik,              Team service that is part of Mobile Engine
         Cyclean® network, which consists of     the City of Tulsa and the State of Oklaho-            Services to earn the same excellent reputa-
more than 20 engine wash service stations        ma have created a training program that               tion in the Americas that these mobile repair
on four continents, ideally complements          is similar to the German training concept.            experts have enjoyed elsewhere for years.
repair services. After being washed,             Participants will earn their licenses as air-         In the United States, mobile technician
engines demonstrate clear and measurable         frame and powerplant mechanics (A&P)                  teams for on-wing or on-site repairs are
improvements in terms of fuel consumption        in a combination of theoretical instruction           not yet very familiar, but Lufthansa Technik
and EGT margin.                                  and practical training at operations such as          is already capable of sending a team of
    Tulsa is currently going through a           BizJet. The first graduates of this program           mechanics from Tulsa to the customer’s
dynamic expansion phase. Last year alone,        have already been integrated into the                 aircraft within 24 hours. AST® offers
its workforce was expanded by 50 percent
to 165 employees. A remodeled hangar             By solving technical problems with-
will go into operation in 2019, and the com-     out a classic shop visit, Mobile
                                                 Engine Services provide a substantial
pany’s capacity for work on V2500 engines        economic advantage.
will be expanded from four lines to six.                                                           MRO shop
    Along with its capacity expansion, Tulsa
will see the introduction of a new engine
type. The addition of the CFM56 series is                                                    Mobile Engine Services
in preparation and is scheduled to be
completed toward the middle of the year.
First in the series will be the CFM56-5B,                   Problem                                                                    Solved
                                                                                         On-wing    On-site Repair station
initially with three lines.
16 | Engine Services                                                                                             Lufthansa Technik Connection 1.2019

                                                                                                   anuary 201
                                                                                           Aero es

                                                                                       29 -
                                                                                              i n
innovative services ranging from trouble-      ment that is used routinely to improve     Eng icas
shooting to scheduled maintenance and          engine performance. It can also be         Ame S

                                                                                               D a ll a s , U
from inspection to quick module changes.       used for all new engine types, including
Conveniently, the expert teams bring all the   the LEAP and GTF (PW1100 and PW1500),
required material, equipment and tools         for which engine washing has already been
with them.                                     successfully performed. The results have
    The Lufthansa Technik developed            shown that the new engines respond
engine wash system Cyclean®, which is          particularly well to the process. In addition
available as a leased or service product,      to the reduced fuel flow, EGT margin
is becoming an increasingly important          improvements of up to 18 degrees – and
element of Mobile Engine Services. In          even up to 23 degrees for LEAP and GTF
North America the world’s most advanced        engines – were achieved. The continuously
engine washing system is available as          growing Cyclean® network is aiming to                 in the shortest amount of time and with
a service at seven locations: Atlanta,         expand in 2019: Three new locations are               maximum efficiency. The regular use of
Los Angeles, Ontario, San Francisco,           scheduled to be built on the East Coast               the Cyclean® engine wash system by itself
Las Vegas and Montreal – Orlando became        of the Americas.                                      is an effective way to ensure efficiency and
the seventh site in December 2018. The                                                               long service life. With this portfolio, Mobile
systems are extremely mobile, a feature        Local power worldwide                                 Engine Services provides assistance that
that enables the equipment from Atlanta to                                                           is perfectly designed to meet customers’
be used, for instance, in Florida. The big-    Mobile Engine Services offered by Lufthansa           needs, not just in the Americas, but around
gest operational strength of Cyclean® is       Technik around the world form a high-                 the world.
that a test run after the washing process is   quality product triad that serves as a guar-
only rarely required. This results in sub-     antee of maximum performance for the
stantial savings of time and money and         new generation of engines. Drawing on its                         Marc Wilken
enables engine washing during a normal         decades of airline experience, Lufthansa                          Senior Director Product Sales
                                                                                                                 and Engine Lease
turnaround directly at the gate. Cyclean®      Technik has developed a service spectrum                          Phone +49-40-5070-64013
has proven itself and become an instru-        that can help technical engine problems                 

               www.lufthansa-technik.                                                                Performing an engine repair on wing: The Airline
               com/cyclean                                                                           Support Team (AST®) services of Lufthansa
                                                                                                     Technik have gained an undisputed reputation
                                                                                                     for speed and quality of work.
Lufthansa Technik Connection 1.2019                                                                      Innovation and technology | 17
    The new facilities of Lufthansa Technik
    Middle East offer additional workshop space
    for the expanded service portfolio.

                                                                                                                                            bruary 201


                                                                                                                                 10 -1
                                                                                                                                    MRO ast
                                                                                                                                       le E

Growing for engine support and more

                                                                                                                                           D u b ai ( U A

The aviation market in the Gulf region is steadily expanding – and so is
Lufthansa Technik Middle East in Dubai. To meet growing customer demands,
the company has doubled its facilities and added new services to its portfolio.

       ufthansa Technik Middle East has significantly          At the same time, Lufthansa Technik Middle East
       expanded its facilities and services. The hangar    also increased its capabilities for Airframe Related
       and workshop space at the main facility in the      Components (ARC®) and is investing in 787 composite
Aviation District at Dubai South was doubled from          repair capability, such as the inlet cowls. The facility
2,500 to 5,000 square meters – only one year after         has also invested into local nacelle and radome
the opening of the location. “It was quite a challenging   spares for 787, 777 and A320 aircraft. Additional local      com/lht-middle-east
project,” says Ziad Al Hazmi, CEO of Lufthansa Technik     mobile teams can now perform on-wing work for
Middle East. “In only three months, we expanded the        ­certain repairs on customer sites within the region,
facility and got it operational. We got a lot of support    significantly reducing costs and turnaround times. In
from the Lufthansa Technik network and also from            cooperation with DC Aviation, the company also per-
different government agencies and authorities.”             formed a couple of A-checks for customers in Dubai.
                                                               Besides its recently expanded facility at Dubai South,
Engine services for Trent 900                               Lufthansa Technik Middle East also operates a ware-
                                                            house at Dubai airport, where more and more parts
With a passed B-rating audit of the German Federal          are stored for local spares support. The company also
Aviation Office (LBA), Lufthansa Technik Middle East        offers AOG support, landing gear services, engine           Ziad Al Hazmi
                                                                                                                        CEO of Lufthansa Technik
expanded its portfolio to engine services and estab-        wash services and a local material support desk. Further
                                                                                                                        Middle East
lished capabilities for the Rolls-Royce Trent 900.          evaluation of additional capabilities for the region is     Phone +971-440-57550
Lufthansa Technik Middle East can now perform               ongoing – depending on customer requirements.     
Quick Engine Changes (QEC) on the very large power
plants. The service also includes the preparation of
the necessary documentation for authorities and further
processing, as well as logistics and administrative
support along the supply chain.
    Certain engine components are directly checked
for possible damage in the workshops in Dubai. To                                                                       The hangar and workshops
offer these new services, the company doubled its                                                                       in the Aviation District
work space and installed the appropriate infrastructure,                                                                at Dubai South now cover
                                                                                                                        5,000 square meters.
such as cranes. About 20 new engine mechanics
were hired and trained.
18 | Original Equipment Innovation                                                                        Lufthansa Technik Connection 1.2019

                                                                                                                                  va t i on b


 With the touch of a finger




                                                                                                                                     a Te c

 In close cooperation with Bombardier, Lufthansa Technik has developed the »nice Touch«
 in-flight entertainment and cabin management system for its new premier business jet
 Global 7500 – a truly unique system in terms of design and usability.

                          f passengers of a Global 7500 want to change the           bulkhead-mounted interfaces allow for intuitive and
                          volume of the music or the temperature or the light-       home-like control of the cabin environment. The touch
                          ing in the cabin, all they have to do is move a finger     dial and suite controllers are complemented by the
                       – and gently stroke it over the touch dial hidden in the      »nice Touch« application for iOs and Android devices,
                       side ledge. This then discreetly rises from the fairing       providing easy access to all media.
                       and provides instant control of all entertainment and
                       cabin settings.                                               Home-like control of all cabin settings

                       A unique system for a premier aircraft                        A curated selection of pre-set lighting schemes offers
                                                                                     limitless custom color combinations for the perfect
                       “It was important for Bombardier to make the control          light ambience. The »nice Touch« system delivers
                       visible when you need it and hide it away when you            available 4K ultra-high definition content on 40-inch
                       don’t – this way, it perfectly fits into the clean design     monitors at unprecedented speeds. It also stands out
                       environment of its Global 7500 aircraft,” explained           with an exceptional audio system. The speakers and
                       Dave Crossett, Director Channel Development and               sound bars were specifically designed for this aircraft
                       Product Placement Original Equipment Innovation at            to enable the perfect surround sound. Combined with
                       Lufthansa Technik. The touch dial is certainly the most       Ka-band satellite communications, the fastest Internet
                       striking element of »nice Touch«, but only forms a small      connectivity for aircraft worldwide, the »nice Touch«
                       part of the latest version of the well-established IFE and    system allows passengers to effortlessly surf, stream
                       cabin management system of Lufthansa Technik. “I can          and watch the content they want as if they were at
                       imagine no system that is more unique and has posed           home.
                       us more challenges during development than »nice                  “With a 10-gigabyte fiber-optic architecture and
                       Touch«,” Dave Crossett stated.                                dual wireless access points for redundancy, the »nice
                            The new Global 7500 is Bombardier’s largest busi-        Touch« system provides a reliable way to control all
                       ness aircraft. For its new long-range flagship, the air-      cabin functions so that passengers can easily transi-
                       craft manufacturer wanted a special and user-friendly         tion between productivity and relaxation,” said Andrew
                       cabin management system which allows the passenger            Muirhead, Vice President Original Equipment Innovation
                       to intuitively control all IFE and cabin settings. “The       at Lufthansa Technik. “We are a long-term partner of
                       Global 7500 jet’s »nice Touch« cabin management               Bombardier, and we are thrilled to bring our knowl-
                       ­system sets a new standard in the industry by further        edge and expertise in building innovative CMS and
                        elevating the cabin experience,” said Brad Nolen, Vice       IFE systems to the highly anticipated Global 7500
                        President Marketing and Product Strategy at Bombardier       ­aircraft.” And Brad Nolen adds: “Bombardier is
At EBACE 2018,          Business Aircraft. The system brings cabin connectivity       renowned for its impeccable design and leading-edge
Andrew ­Muirhead
talked to Brad Nolen    to the next level with two new layers of interaction,         technology – and the »nice Touch« CMS perfectly
about the launch        creating a multifaceted solution that combines physical       combines those two elements to bring ultimate comfort
of »nice Touch«         and digital interfaces.                                       and effortless control to the customer’s fingertips.”
                            The touch dial is one of these interfaces, featuring
                        business aviation’s first application of an OLED (organ-
                        ic light emitting diode) display. »nice Touch« also intro-             Fulya Tuerkoez
                                                                                               Head of Sales Original Equipment Innovation
                        duces suite controllers throughout the aircraft’s full-                Phone +49-40-5070-71596
                        sized living spaces, another first in the industry. These    
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