Operational Report - Public Transport Authority
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2. Operational Report
Public Transport Authority Annual Report 2014-15
23
2. Operational Report
2.1 Customers and community Transperth
The Transperth PSM, which has been
An independent market research organisation is commissioned running for 24 years, surveyed more than
to undertake annual Passenger Satisfaction Monitors (PSMs) to 4300 passengers, covering all modes, all the
assess the level of passenger satisfaction with various aspects of bus contract areas and all the rail lines.
Transperth and Transwa services. The survey conducts detailed
face-to-face interviews with regular public transport users, Transperth: Level of overall customer
covering all the main demographics. satisfaction (per cent)
100 88.4
84.4 85.5 82.3 85.4
80
60
88.4%
40
Overall Transperth
customer satisfaction 20
0
2011 2012 2013 2014 2015
Overall customer satisfaction with Transperth
services system-wide (calculated as the
weighted average across all modes) recorded
a marked improvement in 2015, increasing
3.5 per cent to 88.4 per cent of users from
85.4 per cent in 2014.
24
Transperth trains
The Transperth train component of the 2015
PSM interviewed 1008 train passengers.
The sample consisted of adults aged
18 years and older, residing within the Perth
metropolitan area who were current users
of Transperth train services and travelled
on train services at least once per fortnight.
School students were excluded.
The results showed that the proportion of
train passengers who were satisfied with
Transperth train services overall increased
for the second successive year with
92 per cent of users expressing satisfaction Transperth trains: Level of overall Among peak passengers, 91 per cent
in 2015. This was an increase of 3.4 per cent customer satisfaction (per cent) expressed satisfaction in 2015, a 4.6 per cent
compared with 89 per cent satisfied users increase; among off-peak passengers,
in 2014. This also followed the significant it was 93 per cent (91 per cent in 2014).
100 89 89 92
six per cent improvement achieved in 2014 88 84 The proportion of passengers who were
over 2013 when the proportion of satisfied 80 dissatisfied overall fell to its lowest level to
users was 84 per cent. two per cent (previously three per cent).
60
The main reasons for dissatisfaction were
40
“need extra carriages” and “too crowded in
20 peak times”. To address these issues, the PTA
has ordered 66 B-Series railcars (22, three-car
0
2011 2012 2013 2014 2015 trains), of which 33 new railcars (11, three‑car
trains) have been delivered and were in service
during the year. These additional railcars were
used to increase the number of six-car trains
in operation.
Public Transport Authority Annual Report 2014-15
25
The importance rating of the key service characteristics of Transperth train services Transperth buses
(other than passenger safety) and the respective levels of satisfaction are as follows: The 2015 PSM interviewed 2409 regular
bus patrons and 704 Central Area Transit
Importance Satisfaction (CAT) bus users. The proportion of bus users
Service characteristic
rating % (dissatisfaction) rating % who expressed overall satisfaction with all
2014 2015 2014 2015 Transperth bus services increased for the
second successive year reaching 86 per cent,
Cost of fares 72 72 52 (16) 48 (15) an increase of 3.6 per cent over the 2014 result,
Punctuality 63 60 95 (1) 94 (3) which marked an improvement of 2.5 per cent
Cleanliness on board 48 57 90 (3) 91 (2) over 2013.
Speed of the trip 66 55 93 (2) 92 (2) At eight per cent (unchanged from last year),
Availability of seats 56 55 73 (17) 78 (14) the dissatisfaction rating was the consecutive
lowest in the 20 years since bus services have
Service frequency weekdays 48 53 83 (6) 77 (10)
been contracted out. The main reasons cited
Service frequency peak times 43 53 82 (11) 81 (10) for dissatisfaction also remained unchanged
SmartRider 39 97 (1) and were “infrequent services”, “buses never on
time”, “insufficient off-peak services”, “buses and
In 2015, as in 2014, most respondents rated “cost of the fares” the most important service trains don’t connect well”, and “rude drivers”.
characteristic. The satisfaction levels fell slightly to 48 per cent in 2015 (from 52 per cent). Transperth buses: Level of overall
The service characteristic “time waiting for connecting bus” in the 2014 list was replaced customer satisfaction (per cent)
by “SmartRider” rated as one of the most important by 39 per cent of the respondents.
100
The proportion of train users who were satisfied with this service characteristic was 82 83 83 86
81
97 per cent. 80
60
40
20
0
2011 2012 2013 2014 2015
26
The importance rating of the key service characteristics of Transperth bus services Transperth ferries
(other than passenger safety) and the respective levels of satisfaction are as follows: The 2015 PSM surveyed 200 ferry patrons
(divided equally between Perth residents
Importance Satisfaction and visitors).
Service characteristic
rating % (dissatisfaction) rating %
The results over the year have shown that a
2014 2015 2014 2015 very high proportion of passengers express
Punctuality 70 68 76 (13) 78 (12) satisfaction with the ferry service overall.
In 2015, for the first time, the level of overall
Cost of fares 58 64 56 (13) 56 (13)
customer satisfaction reached 100 per cent.
Shelter provided at the bus stop 53 54 74 (17) 78 (15)
Transperth ferries: Level of overall
Cleanliness on board 43 52 94 (1) 94 (2)
customer satisfaction (per cent)
Service frequency weekdays 54 48 71 (18) 71 (18)
Bus drivers’ handling of the bus 47 87 (3) 96 97 100
96 95
100
Speed of the trip 43 47 89 (4) 92 (3)
80
Ease of connecting between
buses and trains 44 89 (6) 60
40
Two new service characteristics “bus drivers’ handling of the bus” and “ease of connecting
20
between buses and trains” entered the list in 2015 while “availability of seats” and “service
frequency at peak times” dropped out. 0
2011 2012 2013 2014 2015
Public Transport Authority Annual Report 2014-15
27
The importance rating of key service characteristics (other than passenger safety) and the Transwa
respective levels of satisfaction are as follows:
The Transwa PSM has been running for
13 years and surveyed 1502 passengers,
Importance Satisfaction covering road coach operations as well as all
Service characteristic
rating % (dissatisfaction) rating % the rail services.
2014 2015 2014 2015 Overall customer satisfaction was maintained
Cost of the fare 73 73 82 (2) 84 (1) at a very high level. The Transwa PSM
Cleanliness on board 75 66 100 (0) 99 (0) showed that 93 per cent of passengers
were either satisfied or very satisfied with
Service frequency weekdays 58 66 71 (18) 87 (5)
service performance.
Punctuality 64 65 99 (0) 98 (1)
Transwa: Level of overall customer
Speed of the trip 55 55 99 (0) 98 (1)
satisfaction (per cent)
Availability of seats 53 54 100 (0) 100 (0)
Shelter at the jetty 48 49 83 (12) 81 (12) 100
Availability of timetables 41 70 (2) 80
60
A new service characteristic, “availability of timetables” identified by 41 per cent of
respondents entered the list in 2015, with 70 per cent of users satisfied, replacing “service 40
frequency peak times”.
20
90
90
92
90
93
0
2011 2012 2013 2014 2015
28
Transwa trains Transwa trains: Customer satisfaction (per cent)
There were excellent satisfaction levels for
our trains - the AvonLink rating jumped 100
to 99 per cent (previously 94). A major
80
contributing factor to the significant increase
was the introduction of the additional Midland 60
to Northam services, on December 1, 2014. 40
The Australind remained high but dropped
one per cent from the previous year to 20
94
96
75
86
93
87
90
93
93
84
88
87
93
94
92
92
92
99
82
92 per cent, while the Prospector approvals 0
increased significantly to 92 per cent 2011 2012 2013 2014 2015
(previously 87). The MerredinLink dropped Prospector Australind AvonLink & MerredinLink *AvonLink *MerredinLink
significantly to 82 per cent (previously 92);
this drop is attributed to the decrease in *Note: Before 2012 AvonLink and MerredinLink results were combined.
services to one return service per week.
Transwa road coaches
The road coaches also enjoy a consistently high satisfaction level,
with 93 per cent of customers happy with road coach services.
Transwa road coaches: Customer satisfaction (per cent)
100
80
60
40
20
90
91
93
91
0 93
2011 2012 2013 2014 2015
Public Transport Authority Annual Report 2014-15
29
Customer safety and security
The PSM assesses customer perceptions of safety during the day
and at night, waiting for and aboard the (bus/train/ferry) service.
Across the modes, virtually all passengers feel safe (aboard or
waiting) during the day.
Transperth: Customer safety (per cent)
Proportion of respondents who generally feel safe on board
during the day.
100
80
60
40
20
100
100
100
99
98
99
99
99
99
99
97
99
98
99
98
0
2011 2012 2013 2014 2015
Bus Train Ferry
30
Transperth trains During the day, the proportion feeling safe on board and at the station/
The 2015 PSM asked train users: Thinking about the issue of personal interchange was 98 per cent in each case (compared with 98 per cent
safety whilst using the service, that is how safe you feel from personal and 97 per cent respectively).
interference or threat from other passengers, how safe do you The PTA is committed to ensuring that all passengers feel safe at all
generally feel? times on the train network. To help achieve this aim, digitised CCTV
The following chart shows the proportion of respondents who “always footage from all train stations is monitored at the Central Monitoring
or usually feel safe” on the train system. Room, a state‑of‑the‑art facility which is manned 24 hours a day,
seven days a week.
Transperth trains: Customer perception of safety (per cent)
Transperth buses
100 Bus users were also asked: Thinking about the issue of personal
safety whilst using the service, that is how safe you feel from personal
80
interference or threat from other passengers, how safe do you
60 generally feel?
40 The following chart shows the proportion of respondents who
“always or usually feel safe” on the bus network.
20
98
76
99
72
99
72
98
68
99
78
98
69
98
77
97
69
98
78
98
72
Transperth buses: Customer perception of safety (per cent)
0
2011 2012 2013 2014 2015
100
On board (day) At the station/interchange (day)
On board (night) At the station/interchange (night) 80
60
The proportion of users who said they felt safe on board at night 40
increased marginally to 78 per cent (from 77), while the proportion
feeling safe at the station/interchange at night increased to 72 per cent 20
99
82
97
73
99
79
97
72
99
81
97
73
99
84
97
75
99
82
97
71
(from 69). 0
2011 2012 2013 2014 2015
On board (day) At the station/interchange (day)
On board (night) At the station/interchange (night)
Public Transport Authority Annual Report 2014-15
31
The proportion of bus patrons who felt safe on board and at the Transperth ferries: Customer perception of safety (per cent)
station/interchange in 2015 remained unchanged at the 2014 level
of 99 per cent and 97 per cent respectively. However, the proportion 100
of passengers who felt safe on board at night fell from 84 per cent in
80
2014 to 82 per cent, while the proportion who felt safe at the station/
interchange at night fell to 71 per cent in 2015 (from 75 per cent). 60
Transperth has extensive security measures in place to address 40
concerns about personal safety expressed by passengers who use
20
100
100
100
100
100
100
our buses and facilities at night. CCTV footage from all bus stations is
89
86
99
97
99
96
97
92
98
87
95
93
92
86
monitored by Transperth Security located in the CMR on a 24/7 basis, 0
2011 2012 2013 2014 2015
and a fleet of 19 patrol cars manned by security officers provide an
effective response to any incidents of anti-social behaviour. On board (day) At the jetty (day)
On board (night) At the jetty (night)
Transperth ferries
Again, ferry passengers were asked: Thinking about the issue of The 2015 PSM showed that, as in 2014, all ferry passengers felt
personal safety whilst using the service, that is how safe you feel safe on board and at the jetty during the day. However, at night,
from personal interference or threat from other passengers, how the proportion of users who felt safe on board fell to 92 per cent from
safe do you generally feel? 95 per cent in 2014 and proportion who felt safe at the jetty was down
The following chart shows the proportion of respondents who to 86 per cent from 93 per cent.
“always or usually feel safe” on the ferry service. Transwa
Transwa continued to provide a very safe service for customers
through its commitment to safety systems, procedures and
processes. The number of passenger injuries during the year
remained very low.
32CASE STUDY
ANZAC Centenary
This year’s ANZAC Centenary celebrations saw record crowds attend dawn services
around the country, with hundreds of thousands of Australians turning up to pay their
respects to servicemen and women both past and present. Transperth was there to
ensure the public made it safely and efficiently to ANZAC Centenary events. With free
travel across the network on ANZAC Day, along with an increase in services, more than
265,000 passengers used Transperth services during the weekend.
This year marked 100 years since Australian ‘normal’ passengers going about their
troops landed on the shores of Gallipoli public holiday business.
and crafted the ANZAC legacy. A record
Additional train and bus services were
number of Australians attended ANZAC Day
scheduled, the shuttle bus service to Kings
services across the country and Perth was
Park was rerouted, and SmartRider and
no exception. An estimated 80,000 people
ticket machines were reprogrammed to
attended the ANZAC Centenary dawn service
ensure passengers were not charged for
at Kings Park on April 25.
their journey.
Long before the sun rose over the sombre
From very early in the morning (the first train
crowds at dawn services across the city,
services kicked off at 2.30am), staff were
numerous staff from Transperth and the
busy ensuring shuttle buses and trains were “Congratulations on a job well done in
PTA were busy getting tens of thousands of
able to ferry passengers to the landmark moving thousands of people efficiently and
people to where they needed to go. With the
centenary event, and the public had no small courteously on ANZAC Day,” said passenger
State Government providing free travel for
amount of praise for their efforts. Norm Holtzman. “You have really excelled
passengers to mark the anniversary, huge
crowds were expected. From letters to the editor in state and local yourself. I don’t think it could have been any
newspapers, to numerous tweets, Facebook better. Your staff were friendly and helpful
Over the course of the Saturday, Transperth and obviously enthusiastic and wanting to
posts and CommentLines, Transperth and
moved a massive 110,000 people to and do a good job, once again, thank you and
the PTA received resoundingly positive
from ANZAC Day events, around 26,000 well done.”
feedback from patrons.
between the football and a further 130,000
Public Transport Authority Annual Report 2014-15
33Safety audits yy Transdev was re-certified to AS4801 is measured against other spatial and
in January 2014 and is current until scheduling data – in this case PSAs and
Transperth buses January 2017. Transdev is also service timetables.
Safety audits and monitoring of Transperth certified as compliant with ISO 14001
Access to public transport (per cent)
bus contractors continued in line with Environmental Management Systems,
standard AS4801-OSH Management valid to January 2017. Proportion of property street addresses
in the Perth Public Transport Area within
Systems. Each depot was audited at Transdev’s Central Operations Support 500m of a Transperth stop providing an
least once, with other documented site Supervisor was a WA Road Transport Woman acceptable service level.
visits throughout the year. These regular of the Year finalist for her role in a “Targeted
audits and inspections have generated Collision” campaign. Between 2012 and
improved safety management systems 100 84.6 84.7 84.6 85.0
2014, this campaign reduced the number 83.8
and safety focus, and our contractors’ of traffic accidents involving buses from the 80
LTI rate continues to be well below the Fremantle depot by about 10 per cent. 60
industry standard.
yy Swan Transit was re-certified to AS4801
Accessing our services 40
in March 2015 and is current until About 85 per cent of Perth homes have 20
February 2018. This contractor is also ready access to public transport. This metric
0
certified as compliant with ISO 14001 – which has been steady for three years – 2011 2012 2013 2014 2015
Environmental Management Systems reflects the proportion of PSAs (property
valid to February 2018. street addresses) in the Perth public transport
There were 806,483 PSAs within 500m of an
area (PPTA) that are within walking distance
yy Path Transit is in the process of being ASL stop/station in 2015, up three per cent
(500m) of a Transperth stop or station
re-certified to AS4801 with an expected from 783,270 in 2014, and 9.8 per cent more
providing an acceptable level of service (ASL).
completion of August 2015 and is current than the 734,349 reported in 2011.
An ASL is defined as a 20-minute or better
until July 2015. This contractor is also
service in the peak-flow direction during Disability access
certified as compliant with ISO 14001
the peak, and at least an hourly service Transperth aims to provide universal access
Environmental Management Systems
throughout the core of the day. to all its services for the wider community –
valid to August 2015.
Transperth uses GPS data to determine including the elderly, people with disabilities,
the exact location of all bus stops and and parents with prams.
train stations. Access to these facilities
34Disability Access and Inclusion Plan
The PTA continued to improve access to yy During the year, seven accessibility bulletins yy Organisations who participated in the
public transport for people with a disability, were distributed via email to 25,954 program included the National Stroke
working through the 2012-17 DAIP, which customers registered with Transperth Foundation, Goodwill Engineering,
was released in July 2012. During the year, Accessible Services to advise of system Independent Living Centre, InclusionWA,
the PTA carried out a review of the DAIP to changes, upgrades and other Transperth TAFE, ASeTTS and Communicare.
include Outcome 7, which covers strategies news relating to accessibility issues. Education services were also provided to
to promote the employment of people with a yy Completed the upgrade of Kenwick station. the key events across the metropolitan
disability in the PTA. area including Abilities Expo, Homeless
yy Upgrading Transperth bus stops to
Connect, CarersWA Big Day Out and
Achievements included: meet the requirements of the Disability
Seniors Have-A-Go-Day.
Standards for Accessible Public Transport
yy Continued implementation of a long‑term
under the Government’s Bus Stop yy Delivered 39 presentations through the
program to progressively replace the
Accessibility Works. Since this program school-based Get On Board program for
existing Transperth bus fleet with new,
started in 2010, approximately 3300 Education Support and Intensive English
low-floor, accessible buses – at June 30,
upgrades have been completed. Of these, Centres. In addition, 83 tailored Get On
90.3 per cent of our metro fleet (1291
80 bus stops were upgraded in the Board programs were delivered to seniors
of 1430 buses) and 81 per cent
regional network over the past two years. and culturally and linguistically diverse
of our regional buses (112 of 138)
(CaLD) groups.
were accessible. yy Formation of Perth Busport Accessibility
and Inclusion Reference Group. yy Translating and Interpreting Service
yy Continued recognition of companion
(TIS) - call count for InfoCentres and
cards to allow a companion to travel with yy The Transperth education team continued
the CallCentre was 148 (July 2014 –
a person with a permanent disability at no to work closely with local government,
May 2015).
additional cost. community organisations and colleges to
provide training on-site and at stations to yy Active participation as a member of the
yy Managing accessibility groups via
equip staff and clients with the skills and National Accessible Public Transport
My Alert emails (formerly TravelEasy) as a
knowledge necessary to become safe and Advisory Committee and Accessible Public
mechanism to disseminate accessibility-
confident public transport users. Transport Jurisdictional Committee.
specific updates to relevant organisations.
Public Transport Authority Annual Report 2014-15
35Buses In three contract areas, accessible buses
Transperth continued its long-term program were used for more than 90 per cent of
to increase the number of accessible service trips: Marmion (98.7 per cent),
buses in its fleet. During the year, 113 new Claremont (98.5 per cent), and Southern
River (91.6 per cent). On Perth CAT
During the year, buses were added, increasing the number
services, 97 per cent of the trips were by
113
of accessible buses to 1291 out of the
total fleet of 1430 at June 30, 2015 accessible buses, while on CAT services
(90.3 per cent). At June 30, 2014 accessible in Fremantle and Joondalup and on the
buses accounted for 87 per cent of the fleet. Midland Shuttle, accessible buses were
used on all trips.
new accessible buses Transperth’s accessible fleet has expanded
by 43 per cent since 2011. Between 2010-11 and 2014-15, while the
were added to the
Preference is given to operating accessible number of service trips increased by
Transperth fleet buses whenever possible and they are used 27.6 per cent, trips by accessible buses
on most off-peak services. In the peak, both went up 85 per cent and the proportion
accessible and non-accessible buses are of service trips operated by accessible
fully committed. buses rose 45 per cent. Trip numbers are
reported as at June 30.
The proportion of service trips operated by
The PTA also has a responsibility to
625
accessible buses has increased significantly
over the past five years. In 2014-15, out of ensure that bus fleets in regional towns
4.663 million service trips during the year, meet Federal accessibility requirements.
and over 3.191m trips (68.4 per cent) were operated To meet this responsibility, the PTA
bus stops were upgraded by accessible buses compared with progressively transfers low-floor diesel
buses from the Transperth fleet to the
to meet Federal Disbility 65 per cent of trips in 2013-14.
regional fleet.
Standards
36Transperth continued its Bus Stop The environment yy Continued implementation of the energy
Accessibility Works Program (BSAWP) during efficiency measures identified as part of the
2014-15 with more than 625 bus stops being The PTA continues to work to identify energy assessment of the Public Transport
upgraded to meet the requirements of the opportunities to maximise sustainability during Centre, including the installation of LED
Federal Disability Standards for Accessible the development and planning of transport lights which resulted in a downward trend
Public Transport. In 2013-14, 610 bus stops services. In the latest year this included: in energy use during 2014-15.
were upgraded. yy Development of a Sustainability Position yy Audited Downer Bombardier (the PTA’s
Upgrades typically involve the construction Statement for the Forrestfield-Airport railcar maintainer) to ensure environmental
of a concrete passenger boarding area at Link project. compliance at the PTA’s Claisebrook,
correct kerb height, installation of tactile yy The Forrestfield-Airport Link project has Nowergup and Mandurah depots.
ground surface indicators and a short adopted the Infrastructure Sustainability yy Completed and implemented the PTA’s
connection to the existing local footpath Council of Australia (ISCA) rating scheme Environmental Management Systems
network. Since the program was introduced for evaluating sustainability and driving (EMS) manual to support the PTA in
in January 2010, more than 3300 bus stops sustainability performance across all achieving legal compliance, controlling
have been upgraded. stages of the project. risks for operations and capital works,
yy Integration of infrastructure for pedestrians and encouraging continuous improvement
Ferries and cyclists. in its environmental performance.
Transperth ferry services are provided by yy Protection and restoration of air, water, yy Developed online training for the PTA’s
two accessible ferries, MV Phillip Pendal EMS manual for staff.
soils, flora and fauna.
and MV Shelley Taylor-Smith. yy Took delivery of 13 new articulated
yy Improving the energy efficiency of the
The Barrack Street Jetty in Perth meets buses which comply with Euro 6 exhaust
Public Transport Centre.
the Federal accessibility standard. emission standards.
During the year, the PTA:
Although the Mends Street Jetty in
South Perth is accessible for people in yy Continued to implement the PTA water
wheelchairs, planning is in progress for the efficiency management plan.
future construction of a new jetty to meet yy Continued using recycled water and
all accessibility standards and provide reverse osmosis to wash railcars.
improved facilities, subject to funding
being made available.
Public Transport Authority Annual Report 2014-15
37yy Launched the Get On Board program
dedicated website for students,
teachers and parents to encourage
better education of public transport
amongst these groups.
yy Continued to improve signage at a
number of bus and train stations as part
of a system-wide upgrade. The new
signage improves visibility of key
components of infrastructure, such as
lifts, to make them easier to identify for
those who need to use them.
yy Continued to provide service disruption
information to passengers across all
modes of public transport.
yy Delivered service change information to
Communicating with our customers passengers following the continued roll
out of additional bus service kilometres.
In 2014-15, the Transperth Information and including the Albany Commemoration in
yy Continued to deliver Get On Board
Event Services team successfully undertook a October 2014 and the Kings Park Dawn
program presentations to a broad range
wide range of initiatives: Service in April 2015.
of community groups.
yy Communicated the opening and new yy Launched the Access All Areas
yy Continued to work with major event
timetable for Butler Station. event guide poster in trains aimed at
organisers to ensure the provision
encouraging use of public transport to
yy Successfully launched the Show Your of special events and promote
special events in the Perth metro area.
Good Side portrait series – a new integrated ticketing.
behavioural campaign encouraging yy Successfully launched a track closures
passengers to consider others and be campaign to educate passengers on how
mindful of their actions. to stay informed of upcoming works and
how to keep moving through disruptions.
yy Coordinated the transport requirements
for ANZAC Centenary commemorations
38CASE STUDY
Passenger Satisfaction Monitor – our best ever results
The PTA’s annual Passenger Satisfaction Monitor is Australia’s biggest and longest-
running public transport passenger survey. After extensive interviews of 4300 regular
Transperth passengers, the 2015 survey has revealed our best-ever results, with all-time
high levels of satisfaction across all transport modes.
Findings from the 2015 PSM displayed multiple At a glance, below are some of the other
all-time best results compared to previous outstanding results from the PSM:
years, revealing that nine in 10 passengers are
yy 92 per cent satisfaction from train
overall satisfied with our services.
passengers (91 per cent in peak hour and
The PSM survey, which measures performance 93 per cent during off-peak)
indicators of satisfaction across the Transperth yy 86 per cent satisfaction from bus
network, is one of the most extensive and passengers
in-depth public transport passenger surveys
yy Up to 97 per cent satisfaction from CAT
in Australia and we’ve been conducting it for
bus passengers
more than 24 years.
yy Fremantle CAT won the highest satisfaction
This year’s survey spoke to 4300 people, rating from passengers at 97 per cent
covering all demographics of regular
yy The 950 Superbus remains the highest
passengers across the entire network.
performing non-CAT service since its
From this sample, high satisfaction results
introduction last year with a 94 per cent
were received from around 90 per cent of
satisfaction rating
customers who said they are happy with
the overall level of Transperth train, bus and yy 99 per cent of users are satisfied with the
ferry services. cashless SmartRider ticketing system
A stand-out achievement from the 2015 The results provide a holistic look at how our
PSM was the Transperth ferry system, passengers feel about our services so that
which reached 100 per cent overall we can continue what we are doing right and
satisfaction for the first time. identify the areas we can improve on, to deliver
exceptional services into the future.
Public Transport Authority Annual Report 2014-15
392.2 Performance report
2.2.1 Metro Fleet
Transperth is the brand and operating TTO operates an electrified suburban train
name of the public transport system in system with more than 1045 services on
the greater metropolitan area of Perth. an average weekday and more than 6645
TTO operates an electrified services weekly. At June 30, TTO operated
The Transperth system consists of a bus
suburban train system with a fleet of 267 railcars which can be coupled
network, a fully-electrified urban train system
in configurations of two, three, four or
and a ferry service. It is managed by the
six‑car trains.
Transperth branch of the Transperth System,
Regional and School Bus Services division The system covers 180.8km of track with
70 stations on five lines. The network
1045
and covers key functions such as system
planning, bus service delivery, bus service consists of the Joondalup Line (40.9km),
more than security, passenger information services, the Fremantle Line (19km), the Midland Line
services on an average ticketing, and bus fleet procurement. (16km), the Armadale/Thornlie Line (30.5km
and a 3km spur line to Thornlie), and the
weekday and more than Transperth bus and ferry services are Mandurah Line (71.4km).
6645 services weekly
provided under commercial contract
At June 30, the 1430-vehicle Transperth
arrangements; train services are provided
bus fleet (up 5.6 per cent) was made up
by PTA’s Transperth Train Operations
of 885 diesel buses (including 440 buses
(TTO) division under an internal service
delivered under the current Volvo contract)
level agreement.
and 545 CNG buses.
Passenger information comprising
Of these, 13 buses (one per cent of the fleet)
InfoCentre, InfoLine and customer
conform to the Euro 6 emissions standard,
feedback services are provided under
447 buses (31.3 per cent) conform to
contract by Serco.
the Euro 5 standard and 498 buses
(34.8 per cent) meet the Euro 4 standard.
The 440 new Volvo buses in the fleet meet
the Euro 5 EEV (enhanced environmentally
friendly vehicle) standard.
40The Volvo contract will deliver 820 new Under the new summer timetable, the ferry service
diesel buses over an eight-year period.
operated an average of
In 2014-15, the Transperth bus system
600
operated 315 standard timetabled
bus routes, 296 school routes, and
nine CAT routes. On a typical weekday
trips per week
this involved operating 14,914 standard
service trips, 296 school service trips
and 957 CAT service trips. Accessible Two ferries (MV Phillip Pendal and The timetable change resulted in an
buses were always used on 205 routes, MV Shelley Taylor-Smith) operate the increase in the number of service kilometres
which included nine CAT routes and Transperth ferry service between the operated by the ferry service.
36 school routes. A bus service frequency city (Barrack Street) and South Perth
We also continued with the implementation
of 15 minutes or better is provided all (Mends Street). The service is operated
of the bus service expansion program
day on most major corridors, with higher under contract by Captain Cook Cruises.
which began in 2011-12, with service
frequencies in peak periods. The ferry timetables were changed with improvements prioritised as follows:
The Transperth bus service network is effect from June 1, 2014. The new summer
yy Services which cannot pick up
divided into 11 geographic contract areas timetable runs from October to May
passengers due to overloading.
which are periodically subject to competitive (previously September to April) and the winter
timetable from June to September (previously yy Transport corridors we identified as
tender. At June 30, three contractors providing access between key primary
operated Transperth bus services: May to August).
and secondary centres to help achieve
yy Path Transit – Kalamunda, Morley. Under the new summer timetable, the ferry planned land-use outcomes proposed
service operated 92 trips a day Monday to by the Department of Planning in
yy Swan Transit – Canning, Claremont,
Thursday and 100 trips on Friday (previously Directions 2031.
Marmion, Midland (including Midland
80 and 88 trips), 74 trips on a Saturday
shuttle), and Southern River. yy New urban areas developing on the
and 58 trips on a Sunday/public holiday.
yy Transdev – Fremantle (including fringes of the metropolitan area.
There was no change to the number of trips
Fremantle CAT), Joondalup (including operated during the winter, 60 trips a day
Joondalup CAT), Rockingham- Monday to Friday and 54 trips a day on
Mandurah, and the Perth CAT contract. weekends and public holidays.
Public Transport Authority Annual Report 2014-15
41“The Transperth
yy Facilitated a series of operational and
system consists timetable changes.
of a bus network, yy Planned for and provided safe and reliable
a fully‑electrified rail services for all special events including
the ANZAC Centenary Day.
urban train yy Continued recruiting and training of staff
system and a for the provision of safe, reliable and
customer-focussed services.
ferry service.”
yy Prepared and evaluated the Expression of
Interest for the supply of 300 new state-of-
the-art C-Series railcars (50, six-car trains)
over a ten-year period.
The bus service expansion program added Service extensions and improvements yy Continued planning for the installation
2.201 million service kilometres during the included: of the pantograph Automatic Dropping
year to deliver a total of 65.531m kilometres Device, an overreach and platform
yy Improved frequencies on key corridors, detection system on railcars, all of which
in 2014-15, up 3.5 per cent from
including Alexander Drive, Albany Highway promote safety of passengers and
63.329m kilometres in 2013-14. This followed
and Canning Highway. protects railway assets.
increases of 4.2 per cent in 2013-14,
4.6 per cent in 2012-13 and 8.5 per cent yy Extension of Route 100 from Curtin yy Commenced planning for the opening
in 2011-12. University to Cannington station. of the new Aubin Grove Station on the
There were also a number of significant new Mandurah Line.
New service routes introduced during the
year included: developments during the year: yy Contributed to the Burswood Stadium
yy The PTA took delivery of a further and Forrestfield-Airport Link projects and
yy Route 406 between Glendalough related works.
Station and Edith Cowan University in 24 railcars (eight, three-car trains) of the
Mount Lawley. 66 B-Series railcars on order. In total,
33 new railcars (11, three-car trains) were
yy Route 491 between Butler Station
in service during the year.
and Yanchep.
yy Commenced operation of services to the
yy Route 565 between Warnbro Station
new Butler Station on the Joondalup Line.
and Baldivis.
42CASE STUDY
Euro 6 buses for a greener future
Once again, Transperth has embraced newer and greener
technology, with the introduction of 70 new Volvo Euro 6
articulated buses to our fleet. A $58.5 million investment by the
State Government will see the world’s cleanest diesel buses
introduced over five years, replacing some of the fleet’s oldest
buses and placing Western Australia at the forefront of clean
public transport. The first of the Euro 6 buses was officially
handed over to the PTA in early 2015 after extensive testing
and optimisation in both Sweden and Perth.
This year Transperth was at the forefront of introducing
environmentally-friendly technology to the streets of Perth, with the
introduction of the new Volvo Euro 6 bus.
The Euro 6 vehicles are the world’s cleanest diesel buses.
Seventy new Euro 6 articulated buses will be introduced over
five years, thanks to an investment of $58.5 million by the
State Government.
In a boost for local jobs, the Euro 6 vehicle bodies will be
assembled by local company Volgren, allowing for the employment
of 15 additional staff at Volgren’s Malaga facility. Volvo Bus Australia
Currently the Australian Capital Territory is the only other state or
territory to have Euro 6 buses.
The articulated buses can each carry more than 100 passengers
and will be used on Perth’s busiest bus routes, for major events, and “We are really excited to start using Volvo’s latest technology in Perth
as rail replacement services for planned disruptions. The new buses and even more excited to have a world-class articulated option
are roomy and fully air-conditioned, with low-floor step-less entry to back in our local product line,” Volvo Bus Australia General Manager
allow wheelchair accessibility. Sean Copeland said.
Public Transport Authority Annual Report 2014-15
43Network patronage The main features of Transperth patronage in yy Fare-paying boardings also continued
2014-15 were: to fall, by 1.5 per cent to 81.188m in
Patronage by mode is reported in four 2014‑15 following the 2.6 per cent decline
categories: yy Total boardings which fell 1.4 per cent
to 82.426m in 2013-14. The two previous
in 2013-14 recovered in 2014-15 to
yy Fare-paying boardings – cash and years recorded increases of 4.1 per cent in
record a small 0.8 per cent increase
paid SmartRider boardings plus special 2012-13 and seven per cent in 2011-12.
to 148.762 million from 147.641m in
event boardings. 2013‑14. However, in the two previous yy Free travel by seniors, aged/disability
yy Cash and SmartRider initial years significantly higher growth rates pensioners, and carers continued to
boardings – fare-paying boardings plus were achieved, 3.9 per cent in 2012-13 increase and accounted for 9.110m
free travel on SmartRider*. and six per cent in 2011-12. total boardings in 2014-15, up 6.6
per cent from 8.545m in 2013-14.
yy Total initial boardings – cash and yy Total initial boardings also recovered, with
Initial boardings were 5.388m in 2014-15,
SmartRider initial boardings plus free an increase of 0.8 per cent in 2014-15 to
up three per cent from 5.230m.
travel on Free Transit Zone (FTZ) services, 104.234m from 103.437m in 2013-14.
on CAT services in Perth, Fremantle and The 2013-14 result represented a decline Factors contributing to the continuing decline
Joondalup, and on the Midland Shuttle of 1.2 per cent over 2012-13, a year which of fare-paying boardings on the Transperth
service. saw growth of 3.7 per cent following an system were:
increase of 5.1 per cent in 2011-12.
yy Total boardings – total initial boardings yy Increased unemployment which impacts
yy The decline in cash and SmartRider adversely on commuter traffic.
plus transfer boardings.
initial boardings continued for a second
yy Slowing of the rate of growth in
*Free travel on SmartRider refers to travel by year in succession, falling 1.2 per cent
population, particularly the significant drop
WA seniors, aged and disability pensioners, to 86.759m in 2014-15 following the
in interstate migration resulting from the
and carers on weekdays from 9am to 3.30pm 2.4 per cent fall in 2013-14 to 87.829m.
reduction in mining investment.
and all day on weekends and public holidays. In contrast, growth rates of 4.2 per cent
It also includes all day free travel by veterans. and 6.9 per cent were achieved in yy Cost of living pressures impacting largely
2012‑13 and 2011-12 respectively. on discretionary travel.
yy Relatively low fuel prices making driving
more attractive to commuters than using
public transport.
44Despite the unfavourable results in 2014-15, Following the abolition of the carbon tax in The Giants event
patronage on the Transperth system has July 2014, the PTA was required to return In February 2015, Transperth successfully met
increased over the five years since 2010-11; to patrons the additional revenue Transperth an unprecedented demand for its services for
total boardings by 9.4 per cent, cash and received through the higher fares. It was The Giants, a popular feature of the 2015 Perth
SmartRider initial boardings by 7.4 per cent decided to meet this requirement partly International Arts Festival.
and fare-paying boardings by 6.9 per cent. by providing a day’s free travel on all
During the three-day event (February 13-15,
Transperth bus, train and ferry services
On a per capita basis, public transport 2015), estimated patronage on Transperth
to return $0.68m, and partly through a
usage within the Perth metropolitan area bus, train and ferry services was 1.748m total
revised fares schedule which came into
(including the City of Mandurah) was boardings, based on recorded boardings,
effect on November 1, 2014 to cover the
52.2 initial boardings compared with passenger counts using CCTV, and
balance $1.375m.
53.4 in 2013-14, down 2.2 per cent. staff monitoring.
The decline in per capita usage reflects Free travel for one day was provided on
Patronage specific to The Giants event was
the fall in patronage combined with an November 3, 2014 and was estimated to
estimated at 1.085m – the highest ever for a
increase in population albeit at a lower rate have resulted in 503,000 total boardings.
special event – comprising 522,000 recorded
than previously. The boardings estimate was based on
boardings (242,000 on bus, 276,000 on train,
recorded boardings on a similar day
Free travel on special occasions and 4000 on ferry) and an estimated 563,000
(i.e. a Monday with both schools and
unrecorded boardings (bus 94,000, train
Free travel to compensate for the tertiary institutions in session).
457,000 and ferry 12,000).
carbon tax-related fare increase
Free travel on ANZAC Day Boardings were not recorded because
The carbon tax, introduced in 2012, added
The ANZAC Centenary Day was declared Transperth, for operational and safety reasons
approximately $2 million to Transperth
a free travel day on all Transperth services. due to the pressure of the large crowds,
operating costs. This extra cost was passed
Normal boardings for the day were allowed passengers at particular locations to
on to public transport users by adding an
estimated based on data from Sunday April travel without having to purchase a ticket or tag
extra 1.5 percentage points to the projected
26, 2015. System-wide, event-specific total on their SmartRider.
increase in CPI of 2.8 per cent applied to
boardings were estimated at 110,000. Free travel on November 3, 2014, estimated
the new fares schedule that came into effect
on July 1, 2012. event-specific free boardings on the ANZAC
Centenary Day, and estimated unrecorded
boardings during The Giants event (February
13-15, 2015) have been reported as “free travel
on special occasions” and form part of total
boardings on each mode.
Public Transport Authority Annual Report 2014-15
45Transperth: Patronage (millions) Buses
Total boardings on Transperth buses continued to increase but the
150
rates of increase in the last two years have been significantly below
120 the rates achieved in the past. In 2014-15, total boardings rose to
90 84.143m from 83.714m in 2013-14, up 0.5 per cent, a marginal
improvement on an increase of 0.2 per cent in 2013-14.
60
Transperth buses: Patronage (millions)
135.975
100.991
144.130
104.713
149.697
103.437
147.641
104.234
148.762
75.929
80.817
96.051
81.262
86.393
84.597
90.007
82.426
87.829
81.188
86.759
30
0
2010-11 2011-12 2012-13 2013-14 2014-15 100
Fare-paying boardings Cash and SmartRider initial boardings 80
Total initial boardings Total boardings
60
Passenger place kilometres represent the carrying capacity of the 40
39.422
42.590
76.636
42.360
45.703
80.626
43.945
47.489
83.543
43.394
46.903
83.714
42.648
46.192
84.143
Transperth bus, train and ferry network. This metric is based on 20
service kilometres and the average capacity of the fleet, and has been
0
increasing steadily in recent years as new buses and trains come on 2010-11 2011-12 2012-13 2013-14 2014-15
stream and our networks expand.
Fare-paying boardings Cash and SmartRider initial boardings Total boardings
Transperth: Passenger place kilometres (millions)
15,000 13,717.6
12,382.9 12,853.7
11,552.2
12,000 10,579.9
9,000
6,000
3,000
0
2010-11 2011-12 2012-13 2013-14 2014-15
46Total boardings by contract area were: Average boardings on the bus system continued to fall due to the fact
that, since 2011-12, bus service kilometres increased at higher rates
Contract area 2013-14 2014-15 Change than boardings. Furthermore, in the case of cash and SmartRider
Kalamunda 7.580m 7.261m -4.2% initial boardings, a decline was recorded in 2013-14 and 2014-15.
Morley 11.399m 11.379m -0.2% Road congestion, particularly in peak periods, and the lack of
Canning 8.399m 8.416m 0.2% significant bus priority measures on major roads in Perth, impacts on
service reliability and may have affected patronage on Transperth
Claremont 4.373m 4.320m -1.2%
bus services.
Marmion 7.629m 7.510m -1.6%
To address this, the PTA’s Bus Priority Program completed a number
Midland 2.409m 2.445m 1.5%
of initiatives in 2014-15 including:
Southern River 3.918m 3.944m 0.7%
yy The construction of a left-only turning lane into Hay Street from
Fremantle 9.551m 9.412m -1.5%
William Street to improve north-bound traffic flows previously
Joondalup 7.171m 7.096m -1.0% interfering with bus movements.
Rockingham 6.146m 6.155m 0.1% yy Construction of a roundabout on Hospital Avenue at QE2 Medical
Centre to facilitate faster turning of the high frequency 950 service.
yy Construction of a bus priority turning lane at Albany Highway
and Nicholson Road to allow buses to bypass significant
traffic congestion.
yy Completion of the Cockburn Link bus access tunnel, connecting
Cockburn Central Station and Gateways Shopping Centre via a
dedicated bus road.
84.143 million
total boardings on Transperth
buses in 2014-15
Public Transport Authority Annual Report 2014-15
47Trains The decrease in boardings combined with the increase in service
Total boardings on our trains recorded a small 1.2 per cent increase in kilometres resulted in average boardings recording a significant
2014-15 to 64.2m, following the 3.3 per cent decline in 2013-14. decline. Total boardings per service kilometre fell five per cent, to
3.622 in 2014-15 from 3.814 in 2013-14. The cash and SmartRider
Transperth trains: Patronage (millions) initial boardings number was down 6.8 per cent at 2.273.
75 Ferries
60 The ferry service represents only a very small proportion of Transperth
system patronage (less than 0.5 per cent). Fluctuations in the tourism
45
market have a significant impact on ferry boardings with tourists
30 accounting for about half.
36.182
37.884
58.868
38.584
40.355
63.030
40.337
42.184
65.689
38.740
40.615
63.492
38.287
40.294
64.225
15 Transperth ferries: Patronage (millions)
0
2010-11 2011-12 2012-13 2013-14 2014-15 0.5
Fare-paying boardings Cash and SmartRider initial boardings Total boardings 0.4
0.3
Cash and SmartRider initial boardings (including free travel on
SmartRider but excluding free train travel within the FTZ) fell 0.2
0.8 per cent and fare-paying boardings fell 1.2 per cent.
0.324
0.342
0.471
0.317
0.335
0.474
0.314
0.333
0.465
0.292
0.310
0.435
0.252
0.273
0.394
0.1
Total boardings by line were: 0.0
2010-11 2011-12 2012-13 2013-14 2014-15
Line 2013-14 2014-15 Change
Fare-paying boardings Cash and SmartRider initial boardings Total boardings
Armadale Line 9.176m 9.067m -1.2%
Fremantle Line 8.285m 8.228m -0.7% In 2014-15, total boardings on ferry fell by 9.3 per cent to
Joondalup Line 16.897m 17.106m 1.2% 0.394 million from 0.435m in 2013-14. Cash and SmartRider initial
Mandurah Line 20.664m 20.700m 0.2% boardings fell 12.1 per cent to 0.273m from 0.310m and fare‑paying
boardings were down 13.5 per cent to 0.252m from 0.292m.
Midland Line 6.646m 6.661m 0.2%
48Total boardings per service kilometre fell 12.7 per cent to 10.468 from Transperth: OTR by mode
11.995 in 2013-14, while cash and SmartRider initial boardings fell Proportion of services meeting on-time targets
15.4 per cent to 7.244 from 8.563.
100
Capacity
80
Total capacity provided on the Transperth system increased by
60
6.7 per cent in 2014-15, following a 3.8 per cent increase in 2013-14.
40
During 2014-15, the train network operated 17.73 million service
kilometres, up 6.5 per cent from 16.648m service kilometres 20
85.1
95.7
99.2
79.1
94.6
96.7
75.1
93.0
84.7
81.2
94.9
97.8
80.2
95.0
92.0
in 2013‑14.
0
2010-11 2011-12 2012-13 2013-14 2014-15
Total capacity provided on the train network increased 8.5 per cent
to 8544.7m passenger place kilometres in 2014-15 from 7878.1m Bus Train Ferry
in 2013-14.
The increase in both service kilometres and passenger place Transperth trains
kilometres resulted from the delivery of additional B-Series railcars,
The service reliability target for Transperth trains is for 95 per cent of
allowing for more six-car trains being brought into service during
services to arrive within four minutes of the scheduled time.
the year in addition to the extension of the Joondalup Line to
Butler Station. In 2014-15, on average, 95 per cent of train services met the target,
up from 94.9 per cent in 2013-14.
Reliability Transperth buses
Transperth uses technology-based monitoring methods which allow The service reliability target for Transperth buses is for 80 per cent of
precise data-gathering to measure on-time running (OTR). On its bus services to arrive at timing point within four minutes of the scheduled
and ferry services, OTR is measured using GPS information functions time, and never leave a terminus, or travel through a mid-way timing
in SmartRider, while the train control system is used to measure point early.
train OTR.
Public Transport Authority Annual Report 2014-15
49Reliability is monitored through a random Maintenance This is achieved through regular cleaning and
sample of one per cent of trips in each bus periodic large maintenance items such as
contract area using the GPS information The Network and Infrastructure (N&I) division high-pressure water cleaning and painting.
functions in SmartRider which provides is responsible for the asset management
of the urban passenger rail network, the Most of the work undertaken by the PTA
an accurate assessment of bus on-time
asset management of the country stations, in this area remains unseen by the public.
performance. The one per cent sample is
the asset investment program (with the However, the impact on our customers if the
substantial given that there are more than
exception of major projects) and the delivery infrastructure fails is significant, so therefore
14,900 bus trips on a typical weekday.
of information technology services. remains a key focus.
GPS information functions help to identify
under-performing services which, after N&I has a service level agreement with
a careful review, can be re‑scheduled to
Upgrades
TTO which details its responsibility for
ensure improved performance. the provision and maintenance of the yy A program to improve the reliability and
infrastructure required to operate train disability access of lifts and escalators is
In 2014-15, bus services in the CBD were
services reliably, efficiently and safely. continuing. Lifts at Warwick, Whitfords,
adversely affected by major works resulting in
Stirling and Joondalup stations have
OTR on Transperth buses falling 1.2 per cent Most of the division’s resources are
been completed along with escalators at
to 80.2 per cent compared with a significant allocated to maintenance, both planned
Warwick, Joondalup and one at Whitfords.
8.2 per cent improvement to 81.2 per cent and breakdown. Routine maintenance is
in 2013-14. planned carefully to ensure the infrastructure yy An upgrade to security access systems
is safe and highly reliable. This ensures that to the bike shelters was completed in
Transperth ferries our customers continue to enjoy a safe April 2015. This new system will increase
The service reliability target for the ferry and dependable train service. The division security with ingress and egress to the
service is for 98 per cent of services to also deploys its resources to ensure a rapid bike shelters, with patrons required to
arrive within three minutes of the scheduled response to any infrastructure faults to register onto the system.
time. On average, 92 per cent of services minimise delays and customer impact. yy The new City West substation at
met the target in 2014-15 compared with Sutherland Street was delivered into
The rail network’s 70 urban stations and
97.8 per cent in 2013-14. This decrease service in April 2015. This new substation
29 country stations are highly visible
of 5.8 per cent is attributable to ongoing provides increased traction power supply
infrastructure assets. As well as ensuring that
construction works associated with the resilience, and improved flexibility for track
all station facilities are reliable, considerable
development of Elizabeth Quay at and around access to maintain the rail network.
effort is made to have them well presented.
the Barrack Street ferry terminal.
50yy The Bus Priority Program delivered road
infrastructure upgrades in William Street
Perth, Stage 2; bus priority queue-jump
lanes at the intersection of Nicholson
Road and Albany Highway to counter
traffic congestion; and a two-lane
roundabout on Aberdare Road, Shenton
Park to accommodate the bus terminus at
QEII Medical Centre for the high-frequency
Route 950 bus service.
yy Upgrades to the public address system
at Perth, Fremantle, Subiaco and
Stirling stations were completed, with
Glendalough, Bull Creek, Canning Bridge
and Murdoch planned for late 2015.
yy The CCTV camera upgrade program Major initiatives yy Additional car parking capacity at Guildford
Station is scheduled for completion in
delivered 140 digital cameras across Future initiatives include: September 2015, delivering an estimated
16 stations with another 190 cameras at
yy The replacement of escalators at Perth 350 bays.
20 stations planned for 2015-16.
Underground and Esplanade stations. yy The purchase of a dedicated rail
yy A works program to improve the overhead
yy The rollout of a modern digital rail mobile infrastructure inspection vehicle to gather
line reliability started, and has eliminated
radio system over the next five years. asset data.
all defects on 50 per cent of the lines.
yy The continuation of the change out yy The continuation of the resilience program
yy Alignment of overhead line equipment
of Passenger Information Displays at to reduce the impact on services following
and signalling infrastructure with track at
Perth station. incidents on the network.
West Leederville and the installation of
a crossover at City West have improved yy The delivery of new bus lanes on Stirling
the resilience of the system. Highway near UWA and a bus priority
queue-jump lane at the Albany Highway
intersection with Nicholson Road.
Public Transport Authority Annual Report 2014-15
51CASE STUDY
Asbestos management Infrastructure Planning and Land Services
IPLS provides the PTA with professional resources to support
The IPLS environment branch managed the expenditure of and undertake major planning and business objectives, railway
$2.5m relating to asbestos management in 2014-15 and has engineering, and land and environmental management.
an approved budget of $1.8m for this task in future years.
Environmental management
The expenditure is in response to the PTA’s obligations
under the Occupational Safety and Health Regulations The IPLS environment branch provides environmental support to the
1996, which require the PTA to identify, regularly inspect whole of the PTA. Key services include:
and manage asbestos in its buildings. The PTA has an yy Coordination of environmental approvals
Asbestos Working Group, which consists of members from yy Environmental input into Project Definition Plans
IPLS, Safety and Strategy, Network and Infrastructure and
yy Response to noise and vibration complaints regarding passenger
Transperth Buses. The Asbestos Working Group oversees the
and freight trains
management, review and monitoring of asbestos-containing
materials in all areas of the organisation. yy Management of the PTA’s contaminated sites and asbestos-
containing buildings
The PTA owns 75 buildings which contain asbestos,
the majority of which are in regional locations. Asbestos only Land and property services
poses a health risk when asbestos fibres can be inhaled. IPLS plans, manages and optimises the PTA’s land assets
When asbestos‑containing materials are in good condition (acquisition, disposal, leasing and maintenance).
and regularly inspected they pose no health risk to people.
The PTA has an Asbestos Management Plan and an Asbestos Rail infrastructure
Register which outlines the known locations and condition of The provision of railway engineering expertise from IPLS provides the
asbestos in each building and assists in the prioritisation of PTA and other State agencies, design solutions with sufficient detail
asbestos removal. to inform planning decisions and provide the basis for costing and
scope for the State’s public transport strategies.
In 2014-15 the PTA engaged a licenced contractor to inspect all
of its regional asbestos buildings. Asbestos-containing materials Route Utilisation Strategy
were removed from the Public Transport Centre and PTA‑owned
The PTA’s RUS provides a holistic approach to planning for the
buildings in Kalgoorlie, Bridgetown, Boyanup, Merredin,
operational changes and resulting investment required to meet
Watheroo and Mount Barker.
forecasted future patronage demands on the urban passenger
rail network.
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