MY CARE 4U GUIDE *For the latest available offers please call 0860 61 62 63 - Old Mutual
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MY CARE 4U GUIDE *For the latest available offers please call 0860 61 62 63
MY HEALTH MY FAMILY MY SAFETY MY FINANCES
YOUR HOME PAGE
As a valued Old Mutual GREENLIGHT customer, you automatically qualify for GREENLIGHT CARE 4U – a wide range of value-added services for your
financial, emotional and physical wellbeing. Click on any of the following to find out more
MY HEALTH
Emergencies and trauma MY FAMILY
Fitness specials and wellbeing concierge Teacher-on-Line
Discounts on CARE 4U partner magazine Discounts on educational items
subscriptions Children’s special needs
Annual health screenings Kiddies’ extra-murals
Discounts on doctors, dentists & Special needs
optometrists Funeral support
Chronic disease support
MY SAFETY
Take Me Home MY FINANCES
Free Security Guard 12 hours
Financial wellness
Driving Lessons Concierge
Legal assistance
Discounts on security systems
TERMS AND CONDITIONS
MY HEALTH MY FAMILY MY SAFETY MY FINANCES
GREENLIGHT CARE 4U for emergency medical support services. Please check the relevant call centre hours for the other
services.
TERMS AND CONDITIONS NOT A CONTRACT WITH OLD MUTUAL
These are the terms and conditions for the GREENLIGHT CARE 4U support programme.
These terms and conditions do not represent a contract between you and Old Mutual. Old Mutual may
YOUR MEMBERSHIP OF THE GREENLIGHT CARE 4U decide at any time to withdraw access to any of the benefits and services, or to cancel the programme
SUPPORT PROGRAMME entirely.
You are automatically a member of the GREENLIGHT CARE 4U support programme if:
EACH SERVICE PROVIDER HAS ITS OWN TERMS AND CONDITIONS
• you are the life covered of a South African standalone GREENLIGHT benefit. This kind of benefit
(standalone) is not linked to any other GREENLIGHT benefit. Please check if your benefit is Each service provider has its own terms and conditions which apply. Please check these when you use
covered by calling the GREENLIGHT CARE 4U call centre one of the services or buy a product.
• you are the partner*, dependent children* or domestic employees of the life covered described
above, or PAYMENTS TO SERVICE PROVIDERS
• your benefit payments are up-to-date, and
Most of the services in the GREENLIGHT CARE 4U programme are at no additional cost
• you use the product or service while you are in South Africa.
to you. Certain services and products do require a payment. You are responsible for
A life covered may give consent to a third party to call in for assistance on their behalf (for example, any payments for any services or to any practitioners, and must pay these directly to the provider. CARE
financial advisers, brokers, other family members, etc) 4U does not facilitate payments.
*Dependent children:
A child or step child of the life covered qualifies as a dependent children, if he or she is unmarried and: DISCOUNTS, PRICE AND PRODUCT CHANGES
All prices may change at any time. Please contact the GREENLIGHT CARE 4U call centre for the latest
• under the age of 21 years
information on discounts and pricing. All marketing material is a guideline only. All discounts arranged
• between 21 years and 26 years of age and a full time student
by CARE 4U only apply to recommended retail prices.
• over the age of 21 years but suffering from a physical or mental impairment that makes him or her
totally financially dependent on the life covered.
*Partner: ONLY ONE REBATE FOR EACH MEMBER,
Spouse or partner means the person is either married to or in a life partnership with the owner of the BUT MORE THAN ONE DISCOUNT
GREENLIGHT benefit. Civil, customary and religious marriages are included. There is no charge for A CARE 4U member may only claim for one rebate on the gym benefits per eligible member. However,
membership. you can claim more than one discount on the discounted services and products
that are offered.
THE GREENLIGHT CARE 4U CALL CENTRE NUMBER AND
CONTACT HOURS BREACH OF TERMS AND CONDITIONS
The GREENLIGHT CARE 4U call centre’s number is 0860 61 62 63. You must call it to access any If you breach the terms and conditions of a service or product, we may cancel your membership
service in the CARE 4U programme. You cannot access any of these services or discounts directly. The
GREENLIGHT CARE 4U call centre offers 24-hour 365-day availability and you will not be able to redeem any unredeemed vouchers or discounts.
MY HEALTH MY FAMILY MY SAFETY MY FINANCES
MY HEALTH
EMERGENCIES AND TRAUMA
Emergency medical support services
Trauma and assault support
FITNESS SPECIALS AND WELLBEING CONCIERGE
Discounts on selected sports clothing and equipment from CARE 4U partners Discounts and
rebates on CARE 4U gym and sports club partners
DISCOUNTS ON CARE 4U PARTNER MAGAZINE SUBSCRIPTIONS Fitness and
stress management organisations and practitioners
ANNUAL HEALTH SCREENINGS
DISCOUNTS ON DOCTORS, DENTISTS AND OPTOMETRISTS
CHRONIC DISEASE SUPPORT
MY HEALTH MY FAMILY MY SAFETY MY FINANCES
EMERGENCIES AND TRAUMA How it works:
• When you call in, a CARE 4U operator will verify your personal information.
As a member of the GREENLIGHT CARE 4U programme, you can receive help with
medical emergencies, traumas or assault. • A trained medical professional will assess the facts of your traumatic experience and
conduct an assessment to determine the best response to your situation.
This service is available 24 hours a day, 365 days a year.
If you are exposed to HIV through an accident or rape, CARE 4U will provide:
• trauma and HIV/AIDS counselling on the phone
EMERGENCY MEDICAL SUPPORT SERVICES
• a referral to a medical professional
A medical emergency means any injury or illness that threatens human life and needs
• three blood tests for each incident: the first one immediately after the event, the second
immediate medical attention to try and save a life.
six weeks after the event, and the third blood test three months after the event.
How it works:
If you are HIV-negative, you are provided with:
• When you call in, a CARE 4U operator will verify your personal information. • a 30-day starter pack of anti-retroviral medication
• A qualified medical operator will provide information or instructions to help the • a seven-day course of sexually transmitted infection (STI) medication,
affected person until a medical team arrives at the scene. in the case of rape
• Depending on the circumstances, an emergency medical team will be sent to the • a ‘morning-after’ pill to prevent pregnancy, in the case of rape
scene by road or by air. • 24-hour access to the HIV counselling centre for information, advice and support.
• The emergency medical team will perform the necessary advanced lifesaving
resuscitation and will stabilise the affected person. If necessary, the affected person If you are HIV-positive after the first blood test, no further tests will be done and you
will be transported by road or air, whichever is most appropriate, to the closest will be provided with:
hospital or medical facility that can help with that particular emergency. • three consultations with a medical professional for each incident
There is no charge for the initial emergency medical response but any additional medical • a seven-day course of sexually transmitted infection (STI) medication
assistance is for your own account.
• a ‘morning-after’ pill to prevent pregnancy in the case of rape.
TRAUMA AND ASSAULT SUPPORT
A traumatic event means exposure to or experience of natural and unnatural disasters;
death; vehicle accidents; physical, sexual or psychological assaults; or being a witness to
an event that has caused someone harm.
MY HEALTH MY FAMILY MY SAFETY MY FINANCES
FITNESS SPECIALS &
WELLBEING CONCIERGE
As a member of the GREENLIGHT CARE 4U programme, you can call the fitness and wellbeing
concierge with requests relating to preserving and promoting your health and wellness. This can
include sourcing products and services to assist you to keep fit, manage stress, eat healthily and relax.
You will also receive assistance with the sourcing of physical wellness health professionals such as
physiotherapists, and information on tools to help you keep a healthy balance between work and
home life. CARE 4U provides up to three quotes of the best possible prices, and wherever possible, in
a convenient location.
CARE 4U members can make use of any of these discounts and rebates with our partners:
DISCOUNTS ON SELECTED SPORTS CLOTHING AND EQUIPMENT FROM CARE
4U PARTNERS
This service is available Monday to Friday, 08:00 to 17:00 and on Saturday from 08:00 to
12:00. It is closed on Sundays and public holidays.
Partner CARE 4U member discount
TomTom Sports • Members SAVE 30% on a TomTom Runner watch
Runtastic 10% discount on selected products
10% discount on products listed on
Everyday Sport
Everyday Sport online
*For the latest available offers please call 0860 61 62 63
MY HEALTH MY FAMILY MY SAFETY MY FINANCES
DISCOUNTS AND REBATES ON CARE 4U Step 3: At the end of the three-month cycle, you must contact the GREENLIGHT
GYM AND SPORTS CLUB PARTNERS CARE 4U call centre to claim your rebate of 50% of monthly membership fees if you
This service is available Monday to Friday, 08:00 to 17:00. It is closed on Saturdays, have attended gym at least 10 times a month for three consecutive months. You have a 30
Sundays and public holidays. day grace period in which you can submit a claim for rebate. Only one gym visit a day
counts. Fax or email CARE 4U (care4ugym@europassistance.co.za)
the following documents:
Partner CARE 4U member discount • a copy of your ID
• proof of monthly Virgin Active subscription amount
Virgin Active SA A 50% rebate on monthly membership and V Club
fees if you attend the gym at least ten times a month • access history pertaining to the three-month cycle (obtained by visiting the “my club”
for three consecutive months. Only one gym visit a section on www.myvirginactive.co.za)
day will count. • a copy of your banking details.
To claim an attendance rebate from CARE 4U, you need to follow this process, whether Step 4: You will receive the 50% rebate within seven to 14 working days. Your
you are a new or existing customer of Virgin Active: dependants are also eligible for the attendance rebate, and must follow the same process.
Step 1: Contact the GREENLIGHT CARE 4U call centre to register at the start of the If you are unable to train for an extended period of time, you must contact the
three-month cycle. The GREENLIGHT CARE 4U call centre is open Monday to Friday, GREENLIGHT CARE 4U call centre to suspend part of the three-month cycle. You must be
08:00 to 17:00. It is closed on Saturdays, Sundays and public holidays. able to motivate the suspension with an acceptable explanation.
Step 2: New customers must join their Virgin Active health club of choice and pay the You must be a current Virgin Active contract holder and be 100% paid-up, i.e.
relevant joining fee. If you would like to receive a rebate on the Virgin Active joining fee not in arrears.
from CARE 4U, you need to fax or email CARE 4U (care4ugym@europassistance.co.za)
the following documentation: Refund of your joining fees or a monthly percentage of membership fees will only be
• A copy of your ID provided if you have registered your gym membership through the GREENLIGHT CARE 4
U programme. Note that no refund is payable if you are already receiving a discounted
• proof of payment of Virgin Active joining fee (receipt or contract)
gym membership as a result of being a member of any Loyalty or Rewards programme.
• a copy of your banking details
MY HEALTH MY FAMILY M SAFETY MY INANCES
gym at least six times a month for six consecutive months. You have a 30 day grace period in which
Partner CARE 4U member discount you can submit a claim for rebate. Only one gym visit a day counts. Fax or email Care 4U
(care4ugym@europassistance.co.za) the following documents:
Zone Fitness If you join Zone Fitness between 30 March 2016 and
• a copy of your ID
31 December 2018, you qualify for a 45% discount on
• access history pertaining to the six-month cycle (obtained by emailing
Superclub membership fees on a 12-month contract
care4U@zonefitness.co.za)
(paying R165 a month) and a 100% rebate on monthly
membership fees if you attend the gym at least six times a • a copy of your banking details.
month for six consecutive months. If you attend gym at
least six times a month for the following six months, you Step 4: You will receive a rebate of your monthly Zone Fitness membership to a maximium
can also get a 100% rebate on your membership fees. of R165 a month for six months within seven to 14 working days. Your dependants are
Existing Zone Fitness members can also qualify for the also eligible for the attendance rebate, and must follow the same process.
rebate of a maximum of R165 on their membership fees
on the same basis. MORE FITNESS SPECIALS
To claim your discounted membership and rebate from CARE 4U, you need to follow this process, Partner CARE 4U member discount
whether you are a new or existing customer of Zone Fitness:
Planet Fitness 15% discount on monthly membership for 12-month contracts
Step 1: Contact the GREENLIGHT CARE 4U call centre to register at the start of the six-month cycle. 10% discount on monthly membership for 24-month contracts
Quote the Zone Special Offer, your ID number and your GREENLIGHT benefit number.
Run/Walk for Life Members SAVE 30% with Run/Walk for Life!
Members pay ONLY R150 per month when joining Run/Walk for Life!
The GREENLIGHT CARE 4U call centre is open Monday to Friday, 08:00 to 17:00, It is closed on
Saturdays, Sundays and public holidays.
EatForLife 20% discount on a 12-month membership
Step 2: The CARE 4U call centre will verify that you are a valid CARE 4U customer ad e-mail the
U Slim 10% discount on programme
Zone Fitness gym where you would like to take out your contract. The contract costs R165 a month,
the joining fee is R50 and there is a R50 card activation fee.
CARE 4U does not give a rebate on the Zone Fitness joining fee and card fee.
Step 3: At the end of the six-month cycle, you must contact the GREENLIGHT CARE 4U call centre to
claim the rebate of 100% of your monthly membership fees if you have attendedMY HEALTH MY FAMILY M SAFETY MY INANCES DISCOUNTS ON SELECTED HEALTH PRODUCTS AND SUPPLEMENTS FROM CARE 4U PARTNERS This service is available Monday to Friday, 08:00 to 17:00 and on Saturday from 08:00 to 12:00. It is closed on Sundays and public holidays. Partner CARE 4U member discount Nature's Plus 25% discount on all Nature’s Plus products Pharmed (Himalaya Health ) 10% discount on products purchased online
MY HEALTH MY FAMILY MY SAFETY MY FINANCES
DISCOUNTS ON CARE 4U PARTNER MAGAZINE SUBSCRIPTIONS
This service is available Monday to Friday, 08:00 to 17:00 and on Saturday from 08:00 to 12:00. It is closed on Sundays and public holidays.
Partner CARE 4U member discount Titles
Leef, Sarie, Sarie Kos, Sarie Food, Home, Tuis, Kuier, Fairlady, Lose it!, Ideas, Idees, Baba & Kleuter, Your Baby, Your Pregnancy, Move,
SAVE up to 20% on Media24 True Love, Real, Grazia, Men’s Health, Women’s Health, Runners World, Bicycling, Golf Digest, Weg, Go, Wegry, Drive Out, Wegsleep,
Media24
print and digital magazine Weg, Platteland, Go Platteland, Topcar, Topgear, Kick Off, Huigenoot, You, Drum, Heat, SA Hunter/Jagter, Landbou, Finweek Afr, Finweek
subscriptions. Eng, TV Plus Afr, TV Plus Eng.
Members SAVE up to 40% on PRINT CAR, Leisure Wheels, Popular Mechanics, Getaway
Ramsey Media magazine subscriptions.
Members SAVE 30% on DIGITAL
magazine subscriptions.
Caxton
Save up to 40% on magazine Country Life, Essentials, Food & Home Garden & Home, Living & Loving, Rooi Rose, Woman & Home, Your Family, Bona, Vrouekeur,
Publications
subscriptions People, Farmers Weekly, Easy DIY Strategic Marketing.
*For the latest available offers please call 0860 61 62 63MY HEALTH MY FAMILY M SAFETY MY INANCES
FITNESS AND STRESS MANAGEMENT DISCOUNTS ON DOCTORS, DENTISTS
ORGANISATIONS AND PRACTITIONERS AND OPTOMETRISTS
As a member of the GREENLIGHT CARE 4U programme, you have access to a discounted network
You can call the GREENLIGHT CARE 4U call centre for information, referrals or quotes on:
of private doctors, dentists and optometrists, as follows:
• other fitness, exercise and physical activity-related services, such as running clubs, swimming
Doctors’ discounts Dentists’ discounts Optometrists’ discounts
centres, dance classes, Pilates, yoga, golf driving ranges, golf courses, spinning classes, etc.
• stress management services and products including stress management clinics, stress
• Acute and chronic Consultations, oral • Eye examinations during
management spas, life coaching, motivational speakers, reflexology and massage services. office hours
consultations during examinations and
• wellness, nutrition and weight management services from dieticians, office hours dentures during office • Single and bifocal lenses
chiropractors, dermatologists, physiotherapists, reflexologists, weight management programmes, hours
• Acute medication • Frames from a selected
BMI calculator, clinics, glucose testing, blood pressure and cholesterol checks.
from dispensing range
• healthy living and lifestyle services from spas, caregivers, nannies, babysitting services, au pairs, doctors
domestic services, and cleaning and healthy cooking classes for you or your domestic help.
How it works:
• When you call in, the CARE 4U operator will verify your personal information and make an
appointment with the medical practitioner on your behalf. You cannot make an appointment for
yourself. Once the appointment is made, CARE 4U will send you and the medical practitioner a
unique reference number for the discounted rate, which you must provide to the medical
practitioner.
• There is no limit to the number of consultations you use.
• You will have to pay cash for your consultation, which you can claim back
from your medical aid.
• You must take identification when you arrive for your appointment.
This service is available from Monday to Friday, from 7:00 to 19:00 and Saturdays
from 08:00 to 12:00. The service is closed on Sundays and public holidays.MY HEALTH MY FAMILY M SAFETY MY INANCES
CHRONIC DISEASE SUPPORT ANNUAL HEALTH SCREENINGS
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT CARE As a member of the GREENLIGHT CARE 4U programme, you qualify for one annual health screening
4U call centre for information and help regarding your chronic condition. Typical chronic including a flu inoculation at your closest Clicks Pharmacy or service provider at no additional cost.
conditions covered are HIV/AIDS, hypertension, cardiac conditions, asthma, The member can choose any or all of the following:
hypercholesterolemia, diabetes, and mental problems such as depression and anxiety. • health risk assessments (including a blood pressure and BMI screening, a cholesterol and
blood glucose test)
This service is available 24 hours a day, 365 days a year. • flu inoculation
• HIV/AIDS counselling and testing
CARE 4U SUPPORTS YOU BY:
• TB screenings
• Ensuring you are registered on a disease management programme with your medical aid or
advising you of other available options in the community.
• Referring unmanaged chronic conditions to a disease management programme.
• Ensuring that you provide all the required details for successful enrolment in a disease
management programme.
• Providing a library of wellbeing information to support healthier lifestyles as well as information
on chronic conditions on a mobi-enabled website.
• Sending you quarterly e-newsletters focussing on main themes for the year.
• Encouraging you to set goals to assist you to take charge of your condition.
• Offering community resources and accredited professionals who can help with appropriate
professional care.
You (or your medical aid) must pay for all consultations with medical professionals.MY HEALTH MYFAMILY MY SAFETY MY FINANCES
MY FAMILY
TEACHER-ON-LINE
DISCOUNTS ON EDUCATIONAL ITEMS
CHILDREN’S SPECIAL NEEDS
KIDDIES EXTRA-MURALS
SPECIAL NEEDS
FUNERAL SUPPORT
Repatriations
Additional funeral support services
Funeral Claim RefundsMY HEALTH MYFAMILY MY SAFETY MY FINANCES
TEACHER-ON-LINE Partner Offer
As a member of the GREENLIGHT CARE 4U programme, you can access the Teacher-on-Line
support by calling the GREENLIGHT CARE 4U call centre. This service puts you in phone contact with
Reader's Warehouse Spend R250 or more and receive R25 off.
qualified teachers to help students in grades 4 to 12 with exercises, revision and study methods in
mathematics, physical and natural science, social science, biology, computer science, accounting,
English and Afrikaans.
This service is available from Monday to Thursday from 18:00 to 21:00 during
school terms.
Dail A Stationer Up to 10% discount on stationery
There is no limit to the number of times a student can call.
The service is only available in English and Afrikaans.
BrainGain 25% discount on the initial TESCA assessment
including a comprehensive report and 45 minute
DISCOUNTS ON EDUCATIONAL ITEMS follow-up session with a BrainGain therapist
As a member of the GREENLIGHT CARE 4U programme, you can receive information and access to
discounted educational services and products such as text books and stationery, at selected service Pep Members get a R50 voucher on back to school
providers. clothing
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to 12:00. The
service is closed on Sundays and public holidays.
Members may use the benefit as often as they wish.
*For the latest available offers please call 0860 61 62 63MY HEALTH MYFAMILY MY SAFETY MY FINANCES
CHILDREN’S SPECIAL NEEDS SPECIAL NEEDS
As a member of the GREENLIGHT CARE 4U programme, you have access to advice As a member of the GREENLIGHT CARE 4U programme, you have access to information for referral
and information for recommended facilities, organisations and medical practitioners for children with to recommended facilities, organisations and medical practitioners to help you with certain special
special needs. The service also provides a mobi-enabled website through which members can access needs. These include Down’s Syndrome, dyslexia, ADHD, mental health issues such as schizophrenia,
a library of wellbeing information to support healthier lifestyles and information on children’s special anxiety and depression, and physical or developmental disabilities.
needs, and also communicate with care consultants.
The service also provides a mobi-enabled website through which members can access a library of
Specialists to whom you can be referred through the GREENLIGHT CARE 4U call wellbeing information to support healthier lifestyles and information on special needs, and also
centre include developmental and behavioural paediatricians, child psychiatrists, paediatric communicate with care consultants.
neurologists, neuropsychologists, psychologists, occupational therapists, and child life specialists.
This service is available 24 hours a day, 365 days a year.
This service is available 24 hours a day, 365 days a year. There is no limit to the number of times you can call.
There is no limit to the number of times you can call.
You (or your medical aid) must pay any costs involved in making use of any organisation or consulting
You (or your medical aid) must pay any costs involved in making use of any with any professional.
organisation or consulting with any professional.
FUNERAL SUPPORT
KIDDIES’ EXTRA-MURALS As a member of the GREENLIGHT CARE 4U programme, you have access to various forms of funeral
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT CARE 4U support to assist you and your family during time of bereavement and death. CARE 4U can provide
call centre to receive support with finding an appropriate service provider in a convenient location for transportation of the deceased to the place of burial is this is far away from home and many more
children’s extra-mural activities (such as sports, drama etc.), as well as quotes on the services. services to assist you and your family. Call the CARE 4U call centre and dial option 2 for support with
arranging a funeral. This service can only be used for lives covered under the policy and is available
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to 12:00. The 24 hours a day, 365 days a year.
service is closed on Sundays and public holidays.
REPATRIATIONS
You may use the service as often as you wish.
CARE 4U provides assistance with international body repatriation: Repatriation of mortal remains is
done at no additional cost to you from anywhere in the world to the RepublicMY HEALTH MYFAMILY MY SAFETY MY FINANCES
of South Africa including the countries sharing a border with the Republic of South Africa: Namibia, FUNERAL CLAIM REFUNDS
Botswana, Zimbabwe, Mozambique (up to the 22 degree parallel line), Swaziland, and Lesotho.
Should you decide to arrange body repatriation through an alternative service provider outside the
CARE 4U program, a refund of the full cost of the body repatriation cannot be guaranteed. You
CARE 4U provides assistance with cross-border body repatriation: Repatriation of mortal remains is
can however submit a claim for a refund to the CARE 4U call centre under the following process:
done at no additional cost to you from the Republic of South Africa to the neighbouring countries of
Namibia, Botswana, Zimbabwe, Mozambique (up to the 22 degree parallel line), Swaziland, and
• Register the claim with the CARE 4U call centre
Lesotho.
• Provide the supporting documentation requested:
CARE 4U provides local body repatriation: Repatriation of mortal remains is done at no additional - A copy of the death certificate.
cost to you within the Republic of South Africa. The repatriation shall also allow for a relative to - A copy of the BI-1663.
accompany the body and provides for overnight accommodation where required. (This will not be - A copy of invoice specifying the cost of repatriation/transportation of the deceased.
applicable for international repatriations). • CARE 4U will validate the claimant information and policy details.
• CARE 4U will obtain confirmation that a death claim was paid out / approved by Old Mutual.
Note that transportation of the body is available if the distance between the place of death and the • Upon approval of such a claim, CARE 4U will pay to the eligible claimant /nominated
place of burial is more than 50 km (body repatriation). beneficiary an amount in lieu of the body repatriation
• An overall maximum refund of R3500 including VAT applies.
ADDITIONAL FUNERAL SUPPORT SERVICES
Additional funeral support services offered by CARE 4U includes: The service to claim a voucher is available from Monday to Friday, 07:00 to 17:00. It is closed on
• transporting the body if the distance between the place of death and the place of burial is Saturdays, Sundays and public holidays.
more than 50 km (body repatriation)
• interpreting policies
• obtaining a death certificate
• referring you to a psychologist or psychiatrist where needed
• referring you for counselling where your child has passed away
• discount vouchers for buses, taxis, shuttle services and flights
• discount vouchers for car rentals
• discount vouchers for airtime
• discount vouchers for funeral-related products (for example coffins, tombstones and other
funeral-related products).MY HEALTH MY FAMILY MY SAFETY MY FINANCES
MY SAFETY
TAKE ME HOME
FREE SECURITY GUARD FOR 12 HOURS
DISCOUNTS ON SECURITY SYSTEMS
DRIVING LESSONS CONCIERGEMY HEALTH MY FAMILY MY SAFETY MY FINANCES
TAKE ME HOME Peak times
• Thursday evenings to
As a member of the GREENLIGHT CARE 4U programme, you can arrange through the GREENLIGHT Off-peak times Sunday mornings
CARE 4U call centre for a designated driver service. This service picks you up from a single pre- Sunday evenings to Thursday • Public holidays and the night
arranged point at a pre-arranged time and drops you off in your vehicle at a single point. You may mornings, excluding public before the public holiday
use this service for up to three trips a year for each life covered. You and up to two other passengers holidays (and the night before a • Some major public events
may be transported in one trip. Lives covered under a Final Expenses benefit need to be older than 18 public holiday). within one of the areas
covered
years to access this service.
This service is available 24 hours a day, 365 days a year. Please book at least 48 hours in
advance to ensure that a driver
The service is free if the pick-up point and drop-off point is within any of the following metropolitan Please book 60 minutes before the will be available at the time
areas and the total trip does not exceed 50 km from the city centre: Johannesburg, Pretoria, Cape When you driver is required so that the driver requested. If the booking is at
Town, Bloemfontein, Durban, East London, Port Elizabeth and George. must book can arrive within 60 minutes. short notice and during a peak
time, the pick-up time may be up
to 120 minutes from the time you
If a trip is longer than 50 kms, and capacity on the day allows it, you will be charged for the call.
additional distance and must pay cash. The driver will stop at an ATM if you do not have cash on
hand. First pick-up 17:30 17:30
If you exceed the total number of trips per year, you can still make use of the service at a discounted Last pick-up 03:00 03:00
rate. The cost of a trip will be payable in cash directly to the designated driver. The driver will stop at
an ATM if you don't have cash on hand. Last
02:00 01:00
booking
If you want The service provider will try to
This is not possible during
to change a change the time during off-peak
peak hours
pick-up time hoursMY HEALTH MY FAMILY MY SAFETY MY FINANCES
How it works: This service is available 24 hours a day, depending on shift rosters. This service is available
in these areas:
• You call the GREENLIGHT CARE 4U call centre to arrange for the pick-up, and provide the pick-
up point. The call centre agent facilitating the booking may ask you to provide an alternate Gauteng Robertville, East Rand, Johannesburg,, Midrand, Pretoria,
contact number to ensure that the designated driver can make contact with you at the specified Vereeniging
collection time. Designated drivers are equipped with a cellphone and have access to a GPS.
Western Cape George, Cape Town, Worcester
• You will receive two SMSes to remind you of the designated driver service that
you have booked. The first SMS will provide you with a reference number and confirmation of the KwaZulu-Natal Ballito, Durban, Ladysmith, Bergville, Eskort, Newcastle,
booking. The second SMS will be sent on the day of the pick-up by latest 4pm, and provide you Pietermaritzburg, Pinetown, Pongola, Richards Bay, Eshowe
with the details of the driver. If the booking is for earlier than 4pm, the second SMS will be sent
earlier on the day of pick-up. Eastern Cape Aliwal North, Butterworth, Graaff-Reinet, East London,
• At the specified time and location, the call centre will call you to notify you that the driver has Kokstad, Mthatha, Port Elizabeth, Port Shepstone,
arrived, after which you have 15 minutes to meet the designated driver. If the call is not Queenstown, QwaQwa, Engcobo
answered, the call centre will send you an SMS to confirm that the driver has arrived. If there is no
Limpopo Makhado, Marble Hall, Polokwane, Sibasa
response after 15 minutes, the call centre will SMS you that the pick-up driver is leaving and the
trip will be cancelled. You are responsible for cancellation charges. Free State Bethlehem, Bloemfontein , Kroonstad, Welkom
• If you arrange a pick-up at a large venue, such as a casino, you must ensure that the pick-up
point is a clearly identifiable landmark and can easily be found. North West Klerksdorp, Mafikeng, Rustenburg, Standerton, Upington,
Province Vryburg
Mpumalanga Malelane, Nelspruit, Mbabane, Matsapha, Vryheid,
Witbank
If you are not entirely satisfied with the service, you can log a call through the GREENLIGHT CARE
4U call centre. CARE 4U will conduct a full investigation and give you feedback. Northern Cape Kimberley
FREE SECURITY GUARD FOR 12 HOURS CARE 4U cannot guarantee that the security guard will be able to prevent further loss, damage
or injury.
If a CARE 4U member’s primary residence is damaged as a result of a break-in or forced entry, you
have access to a free security guard for up to 12 hours during the week, or up to 36 hours on
It may take up to three hours during normal traffic within metropolitan areas before a guard is
weekends and public holidays. CARE 4U will provide an unarmed Grade D guard, equipped with a
posted.
torch and a two-way radio, to be stationed at the property as listed below or until the property is
secured, whichever occurs first:
This service is not offered for business premises or second residences.
Week days - for a maximum of 12 hours
Week-ends and public holidays - for a maximum of 36 hours You must provide the security guard with shelter and toilet facilities. CARE 4U reserves the right to
withdraw the security guard if shelter and toilet facilities are not available.MY HEALTH MY FAMILY MY SAFETY MY FINANCES
DISCOUNTS ON SECURITY SYSTEMS VEHICLE SECURITY DISCOUNTS
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT CARE 4U Partner Offer
call centre to receive information and access to discounted security systems and products, such as
alarm systems and surveillance systems, with selected service providers. Netstar Members get the Nano device FREE with a New Safe and
Sound 36 month contract from Altech Netstar
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to 12:00. The
service is closed on Sundays and public holidays.
You may use this service as often as you wish.
Cartrack Preferential rates on all Cartrack products and
HOME SECURITY DISCOUNTS services
Partner Offer
PG Glass Save up to 50% on Smash & Grab Film with PG
Glass.
ADT 20% discount on ADT security installation
20% discount on the recommended subscription fee if you
activate your alarm directly with ADT
Discounts only available to new contracts. Existing ADT
contract holders will not be eligible.
Members GET the ADT FindU APP for ONLY R39!
DRIVINGS LESSONS CONCIERGE
Our concierge consultants will be able to source information, prices, quotations and referrals from
Sequre Trellis Door various driving school providers, depending on the member’s location and specific requirement.
10% on Sequre’s national retail pricelist.
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to
12:00. The service is closed on Sundays and public holidays. You may use this service as often as
you wish.
*For the latest available offers please call 0860 61 62 63MY HEALTH MY FAMILY MY SAFETY MY FINANCES
MY FINANCES
FINANCIAL WELLNESS
LEGAL ASSISTANCEMY HEALTH MY FAMILY MY SAFETY MY FINANCES
FINANCIAL WELLNESS You can work with a credit coach after signing a power of attorney and supplying copies of all
garnishee orders under your name to:
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT CARE • complete a financial assessment and establish details of how the order was served and
4U call centre to receive information on financial or credit status management. The service can whether it is lawful
provide you with information on: • renegotiate payment terms and finally issue a court order to amend, set aside or rescind the
• your credit score (obtained from one credit bureau) garnishee order
• your credit score compared with other South Africans
• how to improve your credit score You are responsible for all legal fees related to any of the above.
• your current financial habits in order to help you plan and manage your finances
better This service is available from Monday to Friday, 07:00 to 17:00. It is closed on Saturdays, Sundays
and public holidays.
The service can also provide you with access to a credit coach who can help you:
The service is offered in English, Zulu, Xhosa, Tswana, Sotho, Sepedi, Shangaan, Venda and
• manage your debt and credit
Afrikaans.
• complete a debt assessment and activity assessment
• create a budget How it works
• apply for new credit
• When you call the CARE 4U call centre, an agent will verify your details and require you to
• understand your credit report accept certain terms and conditions before generating and requesting a credit report from a
• use tools and services related to financial wellness credit bureau.
• analyse debt and restructure existing agreements • The reports will be emailed or SMSed to you.
A credit coach can also refer you to affordable attorneys, debt counselling or consolidation and Old
Mutual’s On the Money financial education workshops.
The service can also help you manage garnishee orders by validating the correctness
of the garnishee order and where possible, renegotiate the amounts owed to the credit provider.
CARE 4U will contact the relevant HR department, the credit provider or attorney involved to evaluate
all garnishee orders and assess the best way forward.MY HEALTH MY FAMILY MY SAFETY MY FINANCES
LEGAL ASSISTANCE
As a member of the GREENLIGHT CARE 4U programme, you can access legal assistance in
general South African law such as civil, criminal, labour, conveyancing, tax, financial advice and
family law. CARE 4U will direct your question to a qualified attorney.
This service is available 24 hours a day, 365 days a year. The
attorney will:
• provide legal advice.
• send you standard legal documents, for example templates relating to the Small Claims Court
(including guidelines as to whether a matter falls within the jurisdiction of the Small Claims Court),
domestic workers’ agreements or documents on maintenance claims, wills and testaments and
many more.
• where necessary, refer you to an attorney close to you on the CARE 4U network for a free 30-
minute face-to-face consultation. During the 30-minute consultation, the attorney may draft a
letter of demand or make one phone call on your behalf.
• charge you after the first 30 minutes of a face-to-face consultation. The attorney will inform you
when your consultation has gone overtime.CARE4U120116
WE’RE JUST A PHONE CALL AWAY
For more information, visit www.oldmutual.co.za/care4u
GREENLIGHT CARE 4U is just a phone call away. Call 0860 61 62 63. Any time. Day or night.
Old Mutual is a Licensed Financial Services ProviderYou can also read
