National Maternity Survey 2021 - Working with you to understand and improve the experience of mothers and families - Picker Institute
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National Maternity Survey 2021 Working with you to understand and improve the experience of mothers and families www.picker.org
Who we are and
Working with over
60
our approach NHS trusts on their
last maternity survey.
Picker is an international healthcare charity dedicated to ensuring patient care is at the heart of
healthcare systems. We have been at the forefront of measuring, understanding and acting
upon staff and patient feedback for over 20 years.
In 2002, we were named the partner of choice We have developed a programme framework
by the NHS regulator to run the NHS National and a suite of reporting tools to ensure surveys
Survey programme. Working with key are conducted and delivered on time, following
stakeholders, we designed and established the national requirements, with detailed reporting
first-ever national survey programme measuring and process management. We provide additional
patient experience. analysis, reporting and consulting beyond the
nationally mandated requirements.
We are a CQC approved contractor and in 2019
worked with over 60 NHS trusts in England on Our post-survey reporting delivers evidence-based
their maternity survey. Our survey package is insights to help shape long-term planning and
built on this experience and knowledge. drive sustainable improvements in patient
experience.
In 2021, the maternity survey will be collecting
both paper and online responses.
Currently, we send our over 500,000 digital
surveys every year using both email and
phone/text. This mixed-mode approach is
something we have been employing in our
work more and more in recent years.
Our Vision
The highest quality
person centred care
for all, always.
Our 2021 Maternity
Survey package
Core components:
1 Expert project management from an
experienced team:
Pre-survey set up – survey guidance, sample checking
and letter set up.
During the survey – handle survey invitations both by
paper and SMS, processing of paper and online
returns, monitoring all patient support requests over
Freephone or email, guidance and support.
Post survey – final data delivered to the CQC's survey
coordination centre along with Picker data analysis
and reports sent to your trust.
2 Data analysis and reporting:
Management report with executive summary.
Picker Improvement Maps™ External benchmarking against other similar
– designed to show trusts the questions that trusts and matched against the Picker average.
matter most to patients against trust’s
performance. RAG tables - easy to read survey results broken
down by internal benchmarking measures and
Historical data on a trust’s performance over demographic fields to quickly identify key
time. performance areas.
3 National Insight and Improvement
workshop 4 Trust specific presentations and
workshops*
Included in the survey package are two To help trusts communicate their results to key
complimentary delegate passes to our national stakeholders we offer a choice of:
workshops. Unique to Picker, the workshops
enable trusts to understand national trends, Presentations of results to the Board and/or
share best practice, participate in action planning frontline staff.
sessions and network with peers.
Workshops for key stakeholders.
Online webinar for frontline staff.
In addition to our core service offer, Picker offers a range of services and tools
to assist service providers to delve deeper into staff and patient experiences.
These range from thematic reviews, free text sentiment analysis, bespoke
research and consultancy, focus groups to toolkits.
To find out more please contact clientservice@pickereurope.ac.uk
* These are charged at an additional cost, depending on your service package.Procurement Checklist
Our National Maternity Survey 2021 package includes the following:
Services offered Included
Approved
CQC approved contractor for National Patient Surveys
contractor status:
Mixed methods survey in line with the latest CQC guidance
Standard or boosted sample size
Running your Paper and SMS reminders in line with CQC guidance
survey
Delivery of paper surveys to patient address
Personal help from Picker throughout the process
Data sent to the CQC Coordination centre for national benchmarking
Management report
Site reports available (where respondent numbers allow)
Reporting and
analysis
Presentation and Q&A of your results at the Trust
Two complimentary tickets to National Insight & Improvement workshops
ISO 20252 and ISO 27001 certified to guarantee all information is handled
securely
Security and data Comply with the General Data Protection Regulation (EU) 2016/679 and
protection the Data Protection Act 2018
Secure data transfer between your organisation and Picker
Comply with the Market Research Society’s Code of Conduct
Contact us
Picker Institute Europe We would welcome the opportunity to discuss
Buxton Court ways we can work with you.
3 West Way To find out more, please email
Oxford OX2 0JB
clientservice@pickereurope.ac.uk
Tel: + 44 (0) 1865 208100
Fax: + 44 (0) 1865 208101
www.picker.org
Registered in England and Wales: 1081688 Registered
in Scotland: SC045048
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