CRM Solutions for better conversion and customer retention - ScienceSoft
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
CRM Solutions
for better conversion and
customer retention
www.scnsoft.com © 2021 ScienceSoft ®
Key Facts
ScienceSoft is an international IT consulting company providing
smart CRM solutions since 2008
13 years of CRM experience, 700 Customers in 42 countries,
32 years in IT business employees including Fortune 500 companies
Certified quality Security of the
management system customers' data
www.scnsoft.com © 2021 ScienceSoft ®
Our CRM Expertise
Solutions for B2B and B2C
10+ CRM experts
40+ completed CRM projects
Platforms:
www.scnsoft.com © 2021 ScienceSoft ®
Companies that Use Our Software
75% of our revenue comes from 1+ year-long customers
www.scnsoft.com © 2021 ScienceSoft ®
Industry Focus
Healthcare Retail
Banking Telecom
Manufacturing
www.scnsoft.com © 2021 ScienceSoft ®
What We Deliver
Marketing
automation
Reporting
Customer Performance
management management
Sales
automation
Partner Sales
management forecasting
www.scnsoft.com © 2021 ScienceSoft ®
Our Approach
In our practice, we apply the 4-stage CRM maturity model that helps
us provide our clients with a clear CRM roadmap
4 Total customer experience
CRM maturity levels
3 Managed relationship development
2 All-round communication management
1 Electronic record-keeping
www.scnsoft.com © 2021 ScienceSoft ®
Specific Solutions We Offer
Systematic lead nurturing
Strategic LTV Long-cycle
measurement sales support
Customer Experience Management (CXM)
www.scnsoft.com © 2021 ScienceSoft ®
Systematic Lead Nurturing
Automating routine activities
follow-ups, holiday greetings, etc.
Enabling lead nurturing templates
to minimize the time spent on preparing
nurturing messages
Alerting CRM users
to avoid frustrating gaps in customer
communication and thus prevent
losing valuable opportunities
www.scnsoft.com © 2021 ScienceSoft ®Long-cycle Sales Support
Assigning lead-specific
Step-by-step
milestones (workshops,
relationship
meetings, PoCs, etc.) and
development
monitoring the progress
Creating communication plans
Communication for target contacts and triggering
planning alerts to responsible employees
Registering all influencers at a
Customer information
target company and consolidating
management
information into single-view profiles
www.scnsoft.com © 2021 ScienceSoft ®Customer Experience Management
CXM
Data Gathering Personalized Workflow Workflow
collection Voice communication configuration configuration
from all of the management for for
organization Customer immediate long-term
units that corrective corrective
influence CX actions actions
Loyalty
management
www.scnsoft.com © 2021 ScienceSoft ®Strategic LTV Measurement
CRM solutions that help B2B enterprises to calculate and keep LTV
updated for the benefits of:
Prioritizing Identifying under-
customer activities developed accounts
Making long-term plans on customer accounts
www.scnsoft.com © 2021 ScienceSoft ®User Convenience
We provide convenient, easily adoptable CRM solutions which aid
sales forces to close more deals and save their time through:
Rapid data
Intuitive, highly processing
usable interface
Automation of manual routine
(e.g. synchronizing emails,
Mobile-optimized
scheduling appointments, etc.)
design
www.scnsoft.com © 2021 ScienceSoft ®Value-added Features
We can go beyond default CRM functionality and offer complementary
tools to make the entire sales process more efficient:
CRM
Mobile apps for sales force Advanced CRM analytics
Catalogues, 3D presentations, Customizable reporting and
product configurators, etc. customer data analysis
Collaboration solutions
Collaboration platform to discuss particular
leads or opportunities across departments
www.scnsoft.com © 2021 ScienceSoft ®Our Services
1 Business analysis and CRM consulting
6 Maintenance Customization 2
Quality
assurance
5 User trainings Data migration 3
4 Integration with enterprise systems
www.scnsoft.com © 2021 ScienceSoft ®Success Story
CRM for a Retail Bank with 7 mln Clients
Customer Solution
Bank with 7 mln 3 CRM modules:
clients, 7,000 • customer base
employees and management
180 branches • sales activities
across the planning
country • analytics and
reporting
Tools & Technologies
MS Dynamics CRM, .NET, WPF, MS Reporting Services
www.scnsoft.com © 2021 ScienceSoft ®Success Story
CRM for a multinational healthcare company
Customer Solution
US-based CRM system and its
multinational mobile version that
healthcare support direct sales
company, a market management and
leader in epigenetic performance analytics
diagnostics of by US regions, featuring
urologic cancers a range of reporting
dashboards
Tools & Technologies
Microsoft Dynamics CRM Online, HTML5,
CSS3, JavaScript, Microsoft Insights, Bing
Maps, Microsoft SQL Server
www.scnsoft.com © 2021 ScienceSoft ®Success Story
CRM for a media company
Customer Solution
Online media Custom CRM system to
company with support client, personnel
1,300 employees, and process
5 mln readers management with a
and around built-in loyalty program
350,000 corporate module to manage
subscribers promotion campaigns
for over 5 mln readers
Tools & Technologies
MS Dynamics CRM, .NET, WPF, MS Reporting Services
www.scnsoft.com © 2021 ScienceSoft ®Let’s Keep in Touch!
The United Europe The Nordics Gulf Cooperation
States Council
Headquarters Latvia Finland The UAE
+1 214 306 68 37 +371 2569 2767 +358 92 316 30 70 +971 585 73 84 33
contact@scnsoft.com eu@scnsoft.com nordics@scnsoft.com gulf@scnsoft.com
www.scnsoft.com © 2021 ScienceSoft ®You can also read
