Navigating Through Leadership Challenges with Emotional Intelligence and Resilience
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Navigating Through
Leadership Challenges with
Emotional Intelligence and
Resilience
Next run:
13 March 2020
17 August 2020
Time:
9am – 5pm
Venue:
PwC Singapore Office
(seminar room)
Objectives and benefits of attending
Who should In today’s business climate, leaders who are great at coping under normal conditions
may not be best equipped to cope with adversity.
attend?
Building resilience in leaders to bounce back and respond to difficult and arduous
For all levels of staff who circumstances. Managing emotions is a fundamental part of resilience. This can
want to develop their mean managing the emotions that you experience or managing the emotions of those
emotions intelligence skills around you. Good emotional resilience enables you to increase productivity, improve
morale, reduce absenteeism, retain your best people and improved team relations.
in moving towards better
understanding of oneself This 1-day course focuses on the development of emotional intelligence to drive the
and others at the performance and achieve business results. This course focuses on practical
workplace. application that blends theory and practice for:
• Increasing self-awareness of emotions and how to manage them
• Controlling and managing your emotions to drive results
This course will especially
• Developing empathy and seeing from another person’s perspective
equip high potential • Improving relationships with others
executives, first-line or
middle managers with skill This one-day workshop is designed for managers to build an understanding of how
development and tools for emotions shape who we are, how we relate to others and how to improve
growth in the areas of relationships. Participants will leave with tools that shine a light on what EI is and how
to use it to great effect.
communication, listening,
conflict resolution and This intensive one-day workshop will enable participants to:
stress management. • Explain how emotional intelligence is essential to you as a leader
• Identify the benefits of emotional intelligence
• Understand how emotions affects performance
• Understand the brain science of emotions that drives your behaviour under
pressure
• Master tools and techniques to regulate and control our emotions and respond
skilfully as pressure and tension arises
• Identify patterns, triggers and emotional habits that either drive or derail your
performance
• Build relationships through better verbal and non-verbal communications
• Resolve conflicts more confidently using emotional intelligence
• Relating and applying emotional intelligence back to the workplace
Workshop agenda
Introduction to Emotional Intelligence & Resilience
• What is Emotional Intelligence (EI) and why is it so
important?
What past participants say
• How do we hone & develop resilience in us to keep
afloat in the face of adversity?
"The workshop was fun and highly
engaging. It gave me great insights to
• Emotional Intelligence Framework and competencies
understanding myself and my
• Competencies of an Emotional Intelligent Leader
relationships with others! Great job! ”
Self Awareness and Self Management
• Identifying the 7 basic emotions
“I am very happy that I was nominated
• Understanding how emotions an affect behaviors and
to attend the workshop conducted by
performance
Jerome. Truly enjoyed the session and
• Understanding amygdala hijack picked up many useful techniques and
• Recognizing your emotional triggers tips to managing my emotions for a
• Practical strategies for emotionally charged situations more productive outcome at the
Social Awareness workplace as well as my personal life.”
• Developing skills for empathy
• Barriers to empathy “Really enjoyed the content packed
• Negative effects of a lack of empathy one day session with Jerome.
Appreciated the experiential activities
Relationship Management designed to allow us to get a better
• Communicating to influence insight of how emotions and its impact
• Develop and practice active listening skills influence the way we interact with
• Effective techniques for providing feedback others at the workplace.”
• Dealing with objections and negativity
• Managing conflicts in the workplace
Methodology
Our teaching approach is highly interactive resulting in a more memorable and enjoyable learning experience.
Learning is achieved via real life examples, which reinforces the theory, and topic-related videos.
This will be an interactive and hands-on workshop where there will be scenario based activities and group
discussions, quizzes, role play and games. Participants will receive a certificate of attendance at the end of the
workshop.
About the workshop leader
Jerome Song
Jerome Song has over 20 years experience in finance and accounting with both local
and regional responsibilities. Presently, Jerome is a full-time facilitator within PwC’s
Academy in Singapore. He was previously heading the regional finance team of a
marketing communications group in Singapore.
With a great passion for education, Jerome has conducted training for participants in
finance, business management, leadership and communications skills over the past 4
years.
Jerome’s international corporate experience helps him connect to the challenges
faced by both individuals and teams and he is able to bring relevant knowledge and
practical experience to the training sessions.
How to register
Simply fill in the registration form appended with this brochure or register online by selecting the
preferred date in the Training Calendar (www.pwc.com/sg/academy).
For any further queries, please email academy.sg@sg.pwc.com
*Trainers' involvement in each workshop is subject to availability and PwC reserves the right to change the appointed trainers at its own discretion.
Registration Form - Navigating Through Leadership Challenges with
Emotional Intelligence and Resilience
Rates PwC Client / Alumni Public
Fee S$550.00 S$595.00
Prices stated includes 7% GST.
Please register the following person/s for the workshop on:
□ 13 March 2020 □ 17 August 2020
1. Name: Mr/Ms/Mdm ………………………………………………. Designation: …………………………………………….
Email: …………………………………………………………………. Contact No: ……………………………………………..
2. Name: Mr/Ms/Mdm ………………………………………………. Designation: ………………………………………….…
Email: …………………………………………………………………. Contact No: ……………………………………………...
Contact Person
Name: Mr/Ms/Mdm …………………………………………………….. Designation: …………………………………………….
Company: ………………………………………………………………...… Address: ………………………………………………....
……………………………………………………………………………………………………………………………………………………..
Email: ………………………………………………………………………… Contact No.: …………………………………………….
Registration and Payment
Registrations will only be confirmed upon receipt of payment and registration form. Please email the scanned copy of
your registration form to academy.sg@sg.pwc.com and/or mail the registration form and payment to 7 Straits View,
Marina One, East Tower, Level 12, Singapore 018936 (Attn: PwC’s Academy)
For registration and enquiries, please email us at academy.sg@sg.pwc.com.
In-Company Training
This workshop can be presented on-site at your organisations as an in-house programme. For more information and
enquiries, please email us at academy.sg@sg.pwc.com
Note:
• Fees includes 7% GST, refreshments, lunch and seminar kit.
• The seminar will be conducted at a dedicated training room at our office in MarinaOne or at a venue located near an
MRT.
• Certificate of Attendance will be awarded on successful completion of the workshop.
• Continuing Professional Education (CPE) credits will be awarded upon successful completion of the workshop.
Cancellation policy:
Full payment must be made prior to the seminar.
Registered participants will be liable for the full fee even in the event of non-attendance.
Upon receipt of registration, any request for cancellation or a replacement must be confirmed in writing at least
(7) working days before the seminar and subject to PwC’s Academy’s approval.
10% administrative fee will be imposed for any cancellation or deferment received less than (5) working days before
the seminar.
PwC’s reserves the right to amend, postpone or cancel the seminar due to unforeseen circumstances.
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