Nbn Integrated Roadmap as at February 2021 - NBN Co
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nbn™ Integrated Roadmap as at February 2021
Lifting the Digital Capability of Australia
Resilience Enhancement
What nbn is doing to provide What nbn is doing to deliver superior
a high-speed, resilient and secure customer solutions and make existing
broadband network. products better.
Innovation Simplification
The new wholesale products and services
Making nbn easy to do business with.
nbn is supplying customers
Inclusion Pricing
Updates to the wholesale pricing of nbn
How nbn is bridging the digital
offerings to deliver affordability and value,
divide and lifting digital inclusion
and enable nbn to invest in the future
for Australians.
strength of the nbn™ access network
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 1nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
RMID0051
Withdrawal of nbn™ FTTP
Multicast
Withdrawal of the Multicast
feature from nbn™ FTTP access
under the Special Access
Undertaking (‘SAU’) clause
Changed
RMID0790 Launch Launch Launch
The nbn™ Service Health
Summary
The Service Health Summary
(SHS) tool is an enhanced
test and diagnostic tool to
provide RSPs with a view of the
performance of an nbn™ service
based on data that is proactively
Simplification
collected and interpreted from
the nbn™ network.
The SHS will be available through
the NPIS, via the Service Portal
and B2B via API.
WBA4
NPIS
Changed
RMID0881 Launch
nbnTM Sky MusterTM Restrictions
Establish eligibility criteria and
supporting processes to limit
the order of nbn™ Sky Muster™
satellite services to residential
and small business customers
WBA4
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 2nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
RMID0930 Launch
NPIS API
Functionality released via
RESTful APIs (matching existing
functionality offered via ebXML).
NPIS
RMID0963 Launch
RSP LiveChat V2
Upgrade of RSP Live Chat in
Connect and Assure.
Simplification
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 3nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
RMID0719 Launch
nbnTM Fixed Wireless - Fair Use
Policy Management
This project is to consult and
build the capability to apply the
Fixed Wireless Fair Use Policy to
address usage by Fixed Wireless
Heavy Users of specific Intensive
Application Types during busy
periods where there is a risk that
their usage is adversely affecting
the quality of other users on
the nbnTM Ethernet (Wireless)
network.
RMID0836
PDF Consultation on Enhanced
Enhancement
Post-Installation Test - FTTP
Implementation of a post-
Installation test solution for
nbnTM FTTP connect orders.
The objective will be to provide
RSPs with a proactive solution
to reduce New Service Newer
Worked (NSNW) tickets for
nbnTM FTTP.
RMID0964
Business Services Identification
and Treatment
Consultation with Retail Service
Providers and Access Seekers to
provide insight into nbn Business
so that we can work together
to serve and support Business
Customers by focusing on whatís
important and uplift the overall
RSP and Business Customer
Experience.
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 4nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
New
RMID0917
Home Superfast and Home
Ultrafast Speed Tiers on FTTC
with G.fast
PDF Consultation of Home
Superfast and Home Ultrafast
Tiers for FTTC by use of G.fast.
RMID0979
RSP Managed Wi-Fi
Understand and quantify how
Wi-Fi telemetry tools/data/
dashboards can help the
detection, triage and resolution of
in-home WiFi issues.
Enhancement
New
RMID1030 Launch
nbn™ Enterprise Ethernet and
nbn™ Ethernet to specified non-
Premises locations
Offer nbn™ Enterprise Ethernet
and nbn™ Ethernet (Fibre) to
certain non-Premises locations
utilising the existing product
constructs and delivery solutions
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 5nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
Changed
RMID0772 Launch
Entry Level nbnTM Bundle
Discount Update (Dec 2020)
Reduced additional charges for
services that exceed the 0.15Mbps
average monthly peak CVC usage
across ELB services from $2.20
to $0.
RMID0948 End
Illuminate
Relaunch of incentives to connect
unconnected households in the
mature footprint. Formerly First
Timers 2.0.
Pricing
RMID0972 End
Focus on Fast
Provision of 6 months of rebates
from the time of eligible upsell/
transfer/acquisition.
WBA4
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 6nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
Changed
RMID1023 End
business nbnTM Enterprise
Ethernet Channel Incentive
Introduction of a sales incentive
to support RSPs in generating
Pricing
new business nbnTM Enterprise
Ethernet orders.
RMID0551 End
nbnTM FTTN/B Co-Existence
Period Migrations
Ongoing migrations to remove
the co-existence period for
premises served by the nbn™
FTTN and FTTB access network.
FTTX
Changed
Resilience
RSP Trial End Date
RMID0900
Residential Gateway
Performance Program
Provision of nbn™ FTTN/B
modem and residential gateway
performance testing.
PROD DEV
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 7nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
New
RMID01025
FTTN to FTTP Network Upgrade
The nbn 2021 Corporate Plan
unveiled a $2.9bn multi-year
network investment to extend
fibre deeper into the FTTN
footprint. Fibre lead-ins will be
Resilience
available on-demand to enable
high speed tiers.
RMID0798
In-Home Gold Class Trial
Trial to comprehensively
investigate and address all
aspects of customer experience
within the home.
Innovation
Changed
RMID0886
business nbnTM Consultation
on Development of Higher
Bandwidths on Enterprise
Ethernet
A consultation initiative regarding
the development of up to 10Gbps
Enterprise Ethernet NTD.
BUS
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 8nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
2021 2022+
Project Mar Apr May Jun Q3 Q4 Q1 Q2 Q3+
Changed
RMID0889 Launch
business nbn™ Satellite
Service(BSS) - Mobility Satellite
nbn is investigating the
development of a satellite
based mobile communications
capability which if developed
would become a product made
available to access seekers. nbn is
contemplating a vehicle mounted
satellite solution that will provide
connectivity to vehicles both
when parked and on the move.
Innovation
Pilot End
RMID0958
Connected Communities Pilot
Program
Introduction of fibre connectivity
to non-addressable locations in
new Developments and Fibre
build areas as a trial
RMID0916 Launch
Digital Inclusion Offers
An initiative to develop innovative
solutions to address barriers to
digital inclusion for the older
Inclusion
Australians’ segment (customers
aged 65 and over).
SAT
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 9nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
Project Delivered Project Delivered Project Delivered Project Delivered Project Delivered
Q3+
RMID0958 RMID0931 RMID0951 RMID0929 RMID0863
Connected Communities COVID-19 Support: Small and Business First Channel Incentive NPIS API - B2B business nbnTM Dynamic Site Qualification for
Medium Business Financial Enterprise Ethernet nbnTM FTTC
Introduction of fibre connectivity hardship recurring charge nbn™ has initiated a campaign
to non-addressable locations in to promote and initiate the Release of transactions via Similar to the capability delivered
rebates. RESTful APIs for business nbn™
new Developments and Fibre sale of TC-2 and Enterprise for nbnTM FTTN/B, nbn™ intends
build areas as a trial. nbn™ to provide 50% or 100% Ethernet products from 1st Feb Enterprise Ethernet. to deliver enhancements to Site
recurring charge rebates to to 30th June 2020This has been Qualification for connected or
NPIS
Small and Medium Businesses extended to 30th Sept 2020 previously connected nbnTM FTTC
experiencing financial hardship as Copper Pairs. This will be applied
a result of COVID-19. PR
where sufficient performance
data is available and will provide
PR
dynamic speed estimates
calculated from measured
performance for a given
Copper Pair.
FTTX
RMID0772
Entry Level nbnTM Bundle
RMID0896 RMID0075 RMID0504 RMID0815
Discount update (Oct 2020) nbnTM Sky MusterTM Plus - Initial TC-2 Speed Tiers for HFC nbnTM HFC DOCSIS 3.0 NTD nbnTM Change of Access
Satellite Multicast for Education Swapout Technology
Reduced additional charge for Initial TC-2 Speed Tiers for HFC.
services that exceed the 0.15 RSP trial of nbn™ Sky Muster™ Replacement and upgrade of Developing the capability for
Mbps average monthly peak CVC Plus – Satellite Multicast HFC DOCSIS 3.0 NTDs to 3.1. nbn™ and RSP customers to
usage across ELB services on a for Education. change the access technology
CVC from $4.90 to $4.10. HFC
at a connected premises.
SAT
PR PROD DEV
Delivered
RMID1001 RMID0941 RMID0967 RMID0903 RMID0849
nbnTM HFC self-installation COVID-19 Support CVC Credit business nbnTM Enterprise Improvements to the nbnTM PDF Consultation on the proposed
enhancements Ethernet Modify Order Options withdrawal of nbn™ FTTP Battery
nbn support for RSPs managing nbn setting out the proposed
Updating the timebound increased usage by crediting Backup and UNI-V
Introduction of additional approach to current and future
cancellation window for nbn™HFC additional CVC bandwidth attributes supported under operations of the nbnTM Product Industry Consultation Paper
orders to 60 Business Days, to purchased up to an additional modify order: SVLAN ID, OVC Development Forum (PDF) 2 covering the proposed
align with nbn™ FTTC. 40% (where available and type, and TPID with modify withdrawal of nbnTM FTTP Battery
required) due to impacts of orders Backup and UNI-V, including
COVID-19 for invoices issued initial proposal for the next-
in March to Nov 2020 billing generation FTTP NTD. Formerly
periods. communicated as ‘Consultation
on the proposed withdrawal of
nbnTM FTTP Battery Backup and
UNI-V.’
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 10nbn™ Integrated Roadmap as at February 2021
All
FTTC FTTB
Technologies
Residential Changed
All dates are calendar year unless otherwise specified
FTTP HFC FTTN
Technologies Segment Business / Enterprise Status New About this document: nbn’s Integrated Product Roadmap provides a forward view of upcoming nbn product, customer experience, and
NPIS* initiatives that affect Retail Service Providers (RSPs). The forward-looking statements set out in the Integrated Product Roadmap
Fixed Enterprise represent nbn’s current position at the time of publication. All dates are forecast only. Where possible, nbn endeavours to provide a
Satellite comprehensive view of RSP-impacting developments. The roadmap is subject to change and is not binding.
Wireless Ethernet
All Delivered
*nbn™ Platform Interfacing Service (NPIS) inc. Service Portal and B2B Access
WBA4 items are subject to ongoing negotiations and may
WBA4
change as a result of further engagement with industry
Project Delivered Project Delivered Project Delivered Project Delivered Project Delivered
RMID1009 RMID0945 RMID0969 RMID0904 RMID0907
CVC Inclusion Increase for Network Outage Communication Satellite Community Wi-Fi Performance Incident Framework Network Activity
Selected High Speed Tiers
nbn proposes several new Delivering managed community nbn will review the end to end nbn is introducing the
CVC bundle inclusion increased concepts to provide a holistic Wi-Fi capability for disaster assurance framework. This will Network Activity framework
by 0.5Mbps on selected key improvement on how nbn resiliency, digital inclusion and include enhanced triage and to support rectification of
bundle discount High Speed Tiers communicates network outages facilitate economic growth of diagnosis, establishing revised network infrastructure affecting
(Home Fast, B100/40, Home to RSPs and customers. remote or socially disadvantaged thresholds for investigation and performance of one or more
Superfast and Home Ultrafast). communities via the nbn Satellite monitoring to ensure resolution. services in the nbn™ network.
platform. Formerly communicated as the Formerly communicated as the
WBA4 Complex Assurance Program. Future Remediation Framework.
WBA4 WBA4
PR
RMID0504 RMID0914 RMID0988 RMID0872 RMID0935
nbn HFC DOCSIS 3.0 NTD
TM
Additional VDSL2 FTTC NCD 2nd Vendor Service Transfer and Transfer COVID-19 Support: business
Swapout Features Consultation Reversal and Access Component nbnTM Traffic Class 2 at no
Introduction of a 2nd NCD from
Delivered
Reactivation additional cost for new
Replacement and upgrade of Consultation on the introduction an alternative vendor for use in connections
HFC DOCSIS 3.0 NTDs to 3.1. of additional VDSL2 features to the FTTC network. This 2nd NCD Standardisation of all AVC
the nbn™ FTTN and FTTB access behaves identically to the original activation charges (Service Small and Medium business
HFC
networks. The proposed features NCD. Transfer and Transfer Reversal customers ordering business
are Save Our Showtime (SOS) and Access Component nbnTM Traffic Class 2 before 31st
and Robust Overhead Channel Reactivation) under nbn™ Dec 2020 will have the TC2
(ROC), which are expected to charge waived from April until
improve network performance WBA4 30th Dec 2020 plus the Billing or
resilience of services by reducing part of the Billing period ending
loss of service (resyncs) due to 31st Jan 2021.
sudden large increases in noise.
FTTX
RMID0910 RMID1027 RMID1008 RMID0940
Assuring nbnTM FTTC to Layer 2 Pricing Consultation 2021 COVID-19 CVC Transition Credit COVID-19 Support: Residential
50/20Mbps Offer Connection Support
Pricing Consultation to gather
nbn will assure services based submissions from all Industry nbn support for RSPs to transition Rebate 100% of the monthly
on an expected peak information partners and stakeholders on the off the COVID-19 CVC credit offer wholesale recurring charge for
rate of 50/20 Mbps (under extension of the 2 year wholesale with a credit of 75% in Dec and new 25/5 connections provided
WBA4), rather than 25/5 Mbps access pricing roadmap to April 50% in Jan of the Sept CVC credit to low income families with
(as is the case under WBA3) 2023. value per RSP school children, who require
an nbn™ service as a result of
WBA4 WBA4 impacts from COVID-19
© 2021 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741 11You can also read
