NCS Global Corporate Presentation
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NCS Global Corporate Presentation v. 4.1.2015 © 2015 Newport Computer Services, Inc.
What we do
How we do it
Our guarantees
Standards we observe
Contact and Social Media
2
v. 4.1.2015
ASSET SECURE
PARTS E-WASTE
DATA REMARKETING
RECOVERY HARVESTING RECYCLING
DESTRUCTION
3
v. 4.1.2015
NCS Global Hubs
Rochester, New Hampshire Morrisville, North Carolina
Please note: E-waste accepted at our US locations is always processed domestically,
and never shipped overseas for disposal.
4 We are continually adding new partners both domestically and globally – if you don’t see the area where you have recycling needs, talk to us and let us see if we can help
v. 4.1.2015
What we do
How we do it
Our guarantees
Standards we observe
Contact & Social Media
5
v. 4.1.2015IN AUDIT TEST OUT
• on-site data destruction • capture basic asset info • in-depth system analysis • refurbish units
• ship to our facility • sort per triage guidelines • value determination • harvest for parts
• generate receipt report • generate report and • remarketing/resale
certificate of disposal • recycle (downstream)
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v. 4.1.2015• Automates Hard Drive sanitation (multi-pass
overwrite) for both traditional (magnetic) and
Solid State Hard Drives (SSD)
• Interrogates BIOS data with triage guidelines,
to automate disposition
• Logs and tracks all transactions for QC
• Certified by ADISA for meeting ADISA Risk
Levels for sanitizing data*. Also verified for
code integrity and output compliance
• Compliance: DoD 5220.22-M,
NIST 800-88, HIPAA, SOX
• Designed by NCS Global
* http://www.adisa.us.com/adisa-product-claims-testing/
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v. 4.1.2015The NCS Global process maximizes:
– Security
• Rigorous hiring process & security systems (to NAID standard)
• Extensive quality control
– Value
• Refurbishing and parts harvesting
• In-depth testing
– Efficiency
• Strict Service Level Agreements (SLAs)
• Fast turnaround time
The NCS Global process minimizes:
– Environmental impact
• Zero landfill impact
• We are e-Stewards® & R2/RIOS™ certified
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v. 4.1.2015What we do
How we do it
Our guarantees
Standards we observe
Contact & Social Media
9
v. 4.1.2015Our service level agreement (SLA) guarantees:
– Total data security
• Data sanitization, degauss or shred
• HIPAA/NIST/DoD/SOX compliant
– Value returned
• Predetermined pricing
• Revenue share/consignment model
• Hybrid model
– Fast, reliable processing
• We settle within 30 days of asset receipt
• Multiple layers of quality control and reconciliation
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v. 4.1.2015NCS Global only employs accountable partners
– Identification of downstream partners
• Strict downstream vetting process:
Downstream questionnaire/site visits and audits
Signed agreement (in conformance with client SLA)
– Verifiable documentation of materials disposition
• First tier and all subsequent partners
• End-to-end reconciliation
– Quarterly reconciliation of downstream activity
• Mass/material balance (inflow-outflow)
– Highest levels of insurance
• Environmental insurance of $10MM
• Technology insurance (including network & information security) of $5MM
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v. 4.1.2015NCS Global keeps you in the loop:
– Customizable reporting
– Start-to-finish asset level tracking (by serial number)
– Itemized receipt and settlement reports:
• Asset specifications
• Testing results
• Fees
• Value returned
• Disposition
– Certificate of recycling/disposal
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v. 4.1.2015The majority of NCS Global’s clients rated
their satisfaction level* as “Very Satisfied”!
Very Satisfied
Satisfied
Somewhat Unsatisfied
Unsatisfied
Overall ease of
Value quoted for
Processing/shipping
Recycling items quick
Customer service
response time
process
product
& easy
fees
*Spring 2015 Customer Satisfaction Survey
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v. 4.1.2015What we do
How we do it
Our guarantees
Standards we observe
Contact & Social Media
14
v. 4.1.2015MBE DBE
Performance Track Award
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v. 4.1.2015What e-Stewards and R2 / RIOS certifications means to us:
– No disposal shortcuts allowed
• We ask our recyclers hard questions about their disposal process
• We track material from the moment it leaves our dock
– Complete downstream transparency
• We interview, visit & audit all of our downstream vendors on an on-going basis
• Start-to-finish reconciliation and visibility with material balance
– We're ahead of the game
• Future-proofing our business with stringent standards
• NCS Global was one of only three North American firms to receive the first round of
e-Stewards certifications in 2010
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v. 4.1.2015Parts harvested by triage guidelines
– We maintain a large inventory of parts (50,000+)
– Over 5,000 unique SKUs
– 90 day warranty on parts
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v. 4.1.2015Large, satisfied customer base
– 500+ active customers
• Majority are return customers
• 99.3% customer satisfaction in independent survey
Low returns (− "NCS Global completely understands what customer service means,
and they could be used as a model for other companies to follow."
− "Quick and Easy"
− "NCS Global has always been exceptionally easy to work with -
Nothing needs to be improved, in my opinion!"
− "Always great working with NCS"
− "Keep up the good work"
− "Completely happy"
− "Don't change"
19 *Spring 2015 Customer Satisfaction Survey
v. 4.1.2015Phone: 1.603.926.4300
1.800.545.ITAD
Email: info@ncsglobalinc.com
NCS Global
NCS Global
NCS Global
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