NEW TERMINAL 2 NEXT STAGE IN HEATHROW'S TRANSFORMATION
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ISSUE SPONSORED BY
The official magazine of the
Airport Operators Association
AUTUMN 2013
NEW TERMINAL 2
NEXT STAGE IN
HEATHROW’S
TRANSFORMATION
Policy Features News
Airports Commission – Edinburgh Airport’s £150m investment in an AOA Annual Conference & Exhibition:
‘emerging thinking’ outstanding passenger experience Comprehensive exhibitor news
Guernsey’s airfield upgrade to ‘future proof’
the airport
p.3
WWW.AOA.ORG.UK THE AIRPORT OPERATOR
AUTUMN 2013
Can I welcome readers to
this edition of the Operator,
Ed Anderson, Chairman,
which is published around the Airport Operators Association
time of our Annual Conference
and Exhibition. We have
CHAIRMAN’S
The official magazine of the
attracted a top class speaker line
Airport Operators
Association up to the conference, including
the very recently appointed
INTRODUCTION
Minister for Aviation Robert
Goodwill MP, Airport
Commission Chair Sir Howard
Davies, IAG Chief Executive
Willie Walsh and Ryanair Chief
Airport Operators’ Association Executive Michael O’Leary. The
exhibition has sold out and
3 Birdcage Walk delegate bookings are extremely future. We will continue to
London
healthy. In short, we are set for urge the Commission to give
SW1H 9JJ
Tel: 020 7799 3171
another excellent conference. due consideration to all the
Fax: 020 7340 0999 options that are put before it
The AOA has prepared a and to keep to its timetable.
www.aoa.org.uk response to the Government’s We also urge all the main
Aviation Policy Framework, political parties to act upon the
comparing the Framework Commission’s findings, once its
with our own policy document Final Report is published in 2015.
which we launched at last
year’s conference and which We continue to lobby through
contained 25 recommendations the ‘A Fair Tax on Flying’
for Government action. We coalition on Air Passenger
The Airport Operator is produced
will launch this response at Duty. We have been supporting
by PPS Publications Ltd.
this year’s conference. a business campaign to
James Howson demonstrate the effect high
Publisher & There is much for the industry levels of APD have on business
Exhibition Manager to welcome in the Framework, costs (almost 500 businesses
not least the positive language have signed up); and assisting
Ross Falconer
Editor about aviation and its a TaxPayers Alliance consumer
contribution to the economy. PR campaign, which surveyed
Amy Hanna This is in stark contrast to the the overall cost of holiday taxes
Deputy Editor position some two or three years (resulting in articles in The Sun,
ago. Our response will welcome The Daily Mail, the Telegraph,
Richard Jende
the broad direction of the and broadcast articles on ITV
Head Designer
Framework and its recognition and Sky News). Next steps in
Victoria Wilkinson that the sector needs to grow, the campaign are being planned
Designer provided of course that we currently. We are calling for
deliver on our commitments APD to be reduced and for HM
Paul Sweeney
on carbon and noise. We will, Treasury to undertake a full
General Manager -
Association Business however, continue to highlight review of the economic impact
the many areas in which the tax, which is now at a truly
Paul J. Hogan we see the need for further eye watering level and which
Managing Director Government action in order can be a major disincentive
to create the environment in to airlines considering new
which our industry can prosper. services from UK airports.
PPS Publications Ltd
3a Gatwick Metro Centre
Balcombe Road The work of the Sir Howard With Ireland only this month
Horley, Surrey Davies Airports Commission following on from Belgium,
RH6 9GA continues and we are pleased Denmark and Holland’s example
United Kingdom
that there is now a process in of scrapping APD entirely, and
Tel: 01293 783851
Fax: 01293 782959 place, with a clear timetable, with Germany earlier this year
Email: post@pps-publications.com to advise the Government on freezing it, it is clear the direction
future airport capacity. We of travel in Europe is to lower the
www.pps-publications.com are looking forward to hearing burden of air tax on passengers with policy makers than it our industry can prosper
Sir Howard speak at the and the aviation sector – the was in 2010 but we cannot and make its contribution to
©PPS Publications Ltd 2013
conference and we are pleased UK should now follow suit. be complacent. There is still the economic recovery.
Please ensure all press releases that his emerging thinking much to do to achieve our
are sent to PPS Publications indicates that the Commission All in all, we feel that our aims of a policy, regulatory I look forward to seeing many
directly, not to AOA head office. will support expansion in the sector is now better positioned and fiscal framework in which of you at the AOA Conference.
Cover photo courtesy of
Heathrow Airport
AOA IS PLEASED TO WORK
WITH ITS CORPORATE
AND SILVER SPONSORS
Corporate sponsors
Silver sponsors
p.5
WWW.AOA.ORG.UK THE AIRPORT OPERATOR
AUTUMN 2013
AIRPORTS COMMISSION
– ‘EMERGING THINKING’
The event comes just two
months before the
BY TIM ALDERSLADE, PUBLIC AFFAIRS & PR
Commission is due to publish an MANAGER, AIRPORT OPERATORS ASSOCIATION
Interim Report, which will set out
both short and medium-term
measures that it believes can
alleviate current capacity
On Monday 7 October, the AOA was present at a well-
constraints in the UK, and a short attended speech, delivered by Sir Howard Davies, Chair
list of options for future capacity.
The options will then be
of the independent Airports Commission, that set out the
scrutinised over the course of Commission’s emerging thinking on future airport capacity. 02
2014, resulting in a Final Report
being published in the summer
of 2015. growing demand, stating “we He admitted that past passenger trading more with developing “Demand forecasts overly
will need some net additional forecasts have not been markets in countries such optimistic/use existing
The speech was generally runway capacity... an attempt altogether reliable; however as India and China, the UK capacity”; “The market will
positive for the airports to rely on runways currently he made clear that owing would require extra capacity. respond to constraints”; and
sector as a whole. Sir Howard in operation would be likely to demand for leisure travel “The environment”. He then
was unequivocal about the to produce a distinctly sub- increasing, the expected upturn Sir Howard mentioned a analysed each option in detail,
need for future increases in optimal solution for passengers, in the economic situation number of arguments often explaining why he still felt that
capacity as a way of meeting connectivity and the economy.” and the fact that the UK is cited against airport expansion: more capacity was required.
01
01 02
Gatwick is among the UK airports Sir Howard Davies, Chair of the independent Airports
to have responded to the Davies Commission, was unequivocal about the need for future
Commission. It has submitted a increases in capacity as a way of meeting growing demand,
proposal for a second runway located stating “we will need some net additional runway capacity...
to the south of the current site. an attempt to rely on runways currently in operation
would be likely to produce a distinctly sub-optimal solution
for passengers, connectivity and the economy.”
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THE AIRPORT OPERATOR WWW.AOA.ORG.UK
AUTUMN 2013
• On issues related to importance of delivering a report • The Commission will publish,
the market, Sir Howard that delivers a solution on each alongside the Interim
questioned whether the of the climate change, economic Report, a draft appraisal
Government can successfully and environmental dimensions. framework, to make sure
involve itself in the market that it is assessing options
and redistribute capacity Sir Howard also emphasised against the right criteria. This
across different parts of the that he is likely to recommend a will be a technical piece of
country – he argued that single option for future capacity work, which it will consult
airlines will travel to those when he delivers his Final on in January and February 04
airports that best suit its Report in the summer of 2015. 2014, before publishing the
business model and rejected framework proper in March;
the idea of introducing Earlier in the summer, the AOA’s
variable rates of APD. He Public Affairs & Communications • Between April and August
also cautioned against Network (PACN) met with 2014, scheme promoters
the idea of exporting hub the Airports Commission will be tasked with working
capacity overseas, which Communications Manager, on their business cases.
was also arguably bad for David Elvy, to hear about They will be asked to do
the environment as people the future activities of the this collaboratively with
travelled further distances Commission between now and the Commission. In the last
to reach their destinations. the General Election in 2015. three months of the year, of Sir Howard Davies to • It is likely that the
the Commission will launch publish the Final Report Commission’s work will
• On the environment, Sir Elvy made a number of new a public consultation, and as soon as possible, within not be mentioned at all
Howard emphasised that observations that will be of scheme promoters will be weeks, if not days; in the respective General
the Commission is very interest to AOA members urged to do likewise in their Election manifestos;
conscious of its obligation as we countdown to the local areas. It is likely that • Sir Howard is continuing to
to look at all considerations, date in December when the further public evidence engage with the respective • Sir Howard is determined
especially surrounding Commission will publish an sessions will be held; political party leaders to resist calls from some
carbon and noise. It will take Interim Report, including: about airport capacity. He MPs for the Final Report
its cue from the Committee • The Commission will go is asking them what they to be published before
on Climate Change • He anticipates that upwards into purdah between would likely accept in the the General Election;
(CCC), and its belief that of five options (rather December 2014 and June Final Report from both
if reductions in emissions than sites) will be included 2015, in order to allow it to a political and technical • He said that there is a strong
can take place elsewhere in on the shortlist when the write up its Final Report, point of view – he does possibility that there will be
the UK economy, increases Commission’s Interim Report and because it does not not want to make it easy a judicial review following
in aviation capacity is published in December. wish to involve itself in the for the leaders to dismiss the publication of the
are allowable. The CCC This report is likely to be General Election campaign; the report as soon as Interim Report in December
suggested that UK-sourced published in the week it is published. He has (subsequently, on 14 October,
demand could grow by leading up to the Christmas • Following the General now met each party the anti-aviation group Stop
roughly 60% to 2050, Parliamentary Recess; Election, it is the intention leader at least twice; Stansted Expansion filed
relative to a 2005 baseline. an application for judicial
However, Sir Howard did review. However, a JR should
stress that the Government 03 not cause the process to
should not allow expansion be delayed by too long;
in aviation without the
industry acknowledging • The Government will be
that it must cut emissions in required to develop a
future. Both extra capacity National Policy Statement
and a commitment from following the publication of
the industry to deal with the Final Report in 2015. The
emissions is needed. Commission intends to make
it as easy as possible for it
Sir Howard touched upon the to do this, so that a draft
political considerations that are statement can be published
in the Commission’s mind as it by December 2015.
goes about its task. He stressed
that he is conscious of the need The AOA will continue to stay
for consensus across the political abreast of developments with
parties. In his discussions with the Airports Commission and
the three main party leaders to will keep members informed
date, all three emphasised the over future months.
03 04
In July, Heathrow submitted to the The Government will be required to
Airports Commission three options for develop a National Policy Statement
solving the lack of hub airport capacity following the publication of the Final
in the UK. These see a third runway Report in 2015. The Commission intends
placed to the north, north west or to make it as easy as possible for it to
south west of the existing airport. do this, so that a draft statement can
be published by December 2015.
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WWW.AOA.ORG.UK THE AIRPORT OPERATOR
AUTUMN 2013
NEW TERMINAL
2 A ‘GAME-
CHANGER’ FOR
01
HEATHROW
Heathrow has invested £11 billion in the transformation of its facilities in the past decade,
as it strives to achieve its aim of ‘making every journey better’. The next phase of this is
the new Terminal 2, which is scheduled to open on 4 June 2014. John Holland-Kaye,
Development Director, took Ross Falconer on a tour to see the development first-hand.
The focus at Heathrow is passenger experience at cooling station. Terminals 2A and possible. Like Terminal 5, it will
on further developing the Heathrow, and with the £2.5 2B will be connected by a promise world-class customer
airport as the UK’s hub, and billion new Terminal 2, an old passenger underground tunnel. service and a warm welcome to
enhancing connections with terminal area is being replaced “It’s world-class and it’s a real Britain, which visitors expect
emerging markets. The with a quality of facility that’s at game-changer,” commented from the UK’s hub airport. At the
ambitious investment least as good as Terminal 5. The Holland-Kaye. “The new Terminal same time, we’ve been
programme – one of the UK’s project includes the main 2 has been designed around the upgrading our other terminals.
largest private-sector investment Terminal 2 building, a satellite needs of our passengers, to Terminal 3 has had a significant
projects – is making this a reality. pier (T2B), a 1,340-space car allow them to get to and from investment; we’re building a new
Terminal 5 revolutionised the park and an energy centre and their flights as quickly as baggage system in Terminal 3
and refreshing the passenger
facilities. Terminal 4 has also 03
been completely refurbished. A
new check-in area and forecourt
have added an extra 6,000sqm
of space. It has been year will use the new Terminal
transformed and is a very 2. Anyone who travels through
different feeling terminal, which the facility will be struck by
actually performs just as well as the light, airy building, which
Terminal 5 from a passenger creates a real feeling of space.
point of view.” A key feature is the 50,000sqm
iconic three-wave roof, which
The old Terminal 2, opened maximises natural daylight and
by the Queen in 1955, was helps guide passengers through
demolished after 54 years of their journey. Heathrow has
service. It was Heathrow’s first created a seamless passenger
terminal – original called the experience, and this was clear to
Europa Building – and was see on our tour; the wayfinding
designed to deal with 1.2 million is intuitive, and those seeking a
passengers per year. By the time reassuring human touch will be
it closed in 2009, it was handling assisted by friendly Passenger
eight million passengers each Ambassadors to help find their
02
year. 20 million passengers a way faster. Holland-Kaye speaks
01 02 03
The project includes a satellite pier Slipstream is a major piece of public Holland-Kaye: “The new Terminal 2
(T2B), which will be connected art by Richard Wilson, one of the has been designed around the needs of
to the main Terminal 2A by a UK’s leading artists. It is designed our passengers, to allow them to get
passenger underground tunnel. to capture the glamour of the early to and from their flights as quickly as
days of aviation – the sculpture possible. Like Terminal 5, it will promise
is actually a plane in flight. world-class customer service and a
warm welcome to Britain, which visitors
expect from the UK’s hub airport.”
p.10
THE AIRPORT OPERATOR WWW.AOA.ORG.UK
AUTUMN 2013
04
with enthusiasm about the counting down to the opening flight – a United Airlines service
passenger experience. “The new day. “Building the new Terminal from Chicago – is scheduled
airport is much more designed 2 while keeping the airport open to land at 05:55 on 4 June
for the kind of business we have is a very challenging thing. It’s 2014. Prior to that, a six-month
today. What we tried to do not just about constructing the operational readiness phase will
with Terminal 2 is think about terminal, it’s also the change begin on 20 November, involving
each of the major types of use that comes with it. We are 182 trials and 14,000 people.
that it’s going to get, starting introducing 26 airlines to a
with the passenger – how are new terminal, which will be The spacious, light, airy terminal
families going to use it? What a common use terminal, and will use the latest technology,
are their particular needs? Some that’ll be a big change. There offering passengers greater
of the things we’ve pioneered in are things we’re doing to help choice as they travel through
other terminals we’re bringing mitigate the risk and give us the the airport. It will offer a variety
into Terminal 2, such as play best chance of success – one of check-in options, as well as
areas and family lanes. We are of those is a phased opening,” fast and efficient bag drops. The
also providing a much better commented Holland-Kaye. figures are impressive; there will
service for business; we’ve be 60 self-service kiosks, 60 fast 05
just introduced free Wi-Fi, This phased process will see bag drops – which can also be
for example,” he explained. the 26 airlines – the 23 Star configured for traditional use, 56
Alliance partners, as well as traditional check-in desks, and staff and crew. Around 500 passengers with choice, an
COUNTDOWN TO COMPLETION Aer Lingus, germanwings and check-in will be large enough to security officers, 30 passenger intuitive route and a simplified
Terminal 2 is on schedule for Virgin Little Red – move in over accommodate 3,000 passengers Service Ambassadors, and 70 process. Wave 1 is self-service
completion on 19 November a six-month period. United per hour. The security experience Service Team Leaders, will be check-in; Wave 2 is bag drop;
2013 – a date clearly visible Airlines will be the only carrier will also be streamlined and on-hand to assist travellers. The and Wave 3 is premium desks
around the terminal site. There to move in on the first day, and efficient, with 24 security lanes check-in process is configured and full-service check-in.
is even a giant countdown it will account for around 10% of – 17 for economy passengers, in three waves supplemented
clock outside the new terminal, the terminal’s activity. The first four Fast Track, and three for by clear signage, providing Passengers will also notice
04 05
20 million passengers a year will Holland-Kaye explained that the
use the new Terminal 2. Anyone who new Terminal 2 will offer a variety
travels through the facility will be of check-in options, as well as
struck by the light, airy building, fast and efficient bag drops.
which creates a real feeling of space.p.12
THE AIRPORT OPERATOR WWW.AOA.ORG.UK
AUTUMN 2013
06
Slipstream – a major piece of – personalised experiences; than building regulations require. “We have solar panels on the off when parts of the building
public art by Richard Wilson, SoLoMo – social location mobile The aim is to recycle or compost roof. Extensive glazing means are not in use or when daylight
one of the UK’s leading artists. targeting customers on the go; 70% of airport waste by 2020. more natural light. As well is bright enough. The layout
Holland-Kaye explained that Hybridisation – one space, many Within Terminal 2, waste as glazed walls, north-facing of aircraft stands at Terminal
it is designed to capture the moods, inspired by innovative management and segregation skylights in the roof will provide 2 will mean planes can taxi
glamour of the early days collaborations between different at source will help the airport glare-free daylight without more efficiently to the runways,
of aviation – the sculpture is brands; Transient – customised reduce and better manage heat gain,” explained Holland- reducing ground level emissions
actually a plane in flight. experiences which respect the operational waste. The energy Kaye. “A sophisticated lighting and improving air quality.
airport’s international audiences; centre has one of the largest control system will keep energy Mirroring the way buildings are
RETAIL TO SURPRISE Customisation – bespoke biomass boilers in the UK. use down by switching lights arranged at Terminal 5, this is
AND DELIGHT products and services that called a ‘toast rack’ layout.”
The selection of 52 shops and embrace the needs of a global
17 bars and restaurants will audience; and Multi channel – The new Terminal 2 has clearly
represent the best of modern thinking digital to communicate been designed and built with
Britain. Heathrow will use with passengers on the move. passengers at its heart. As
technology to bridge the gap Holland-Kaye passionately
between physical shopping The new Terminal 2 will also be espouses, it will mean another
and e-commerce, utilising the Heathrow’s most sustainable yet big improvement in the
opportunity to connect with and one of the most sustainable passenger experience, continuing
passengers through their mobile terminals in the world. 98% of 07 the progress made in recent
devices and tablets. Among material from the demolished years with the opening of
the global offering will be old Terminal 2 has been Terminal 5 and the refurbishment
outlets that reflect the ‘best of recycled or reused for energy. of Terminals 1, 3 and 4. This next
British’. The aim is to ‘surprise Holland-Kaye added that the step in Heathrow’s transformation
and delight’ passengers. To new terminal was designed to will deliver a better journey for
achieve the most enjoyable have 20% of its energy needs passengers, more efficient and
retail experience, Heathrow delivered through renewable reliable infrastructure for airlines,
devised a retail vision around energy sources. Its CO2 and additional jobs, trade and
six key directions: New luxury emissions will be 40.5% lower economic growth for the UK.
06 07
A key feature of the new Terminal 2 is the There are 12 boarding gates in Terminal 2A and 14 in Terminal 2B. All of these are
50,000sqm iconic three-wave roof, which open gates, which share space with larger areas in the departure lounge. This gives
maximises natural daylight and helps passengers the opportunity to continue enjoying the shops and restaurants for longer.
guide passengers through their journey.p.14
THE AIRPORT OPERATOR WWW.AOA.ORG.UK
AUTUMN 2013
The large-scale airfield upgrades at Guernsey
Airport have transformed the runway, apron
and taxiways in every respect. Airport Director
Colin le Ray explained to Amy Hanna how
“future proofing” the airfield for decades to come
will open a wealth of new opportunities for the
island, enabling enhanced network connectivity,
01
augmenting choice for passengers, and fortifying
the continuing economic development of the region.
GUERNSEY’S AIRFIELD
UPGRADE TO ‘FUTURE
PROOF’ THE AIRPORT 02
Despite the logistical – probably ever. In essence, the latest safety standards. In many The all-encompassing renovation equipment. Executing the works
challenges brought about by purpose of the works was to respects it’s been a complete has seen improvements made to amidst business as usual on
the coordination of extensive rehabilitate the 1,463m runway rebuild that should benefit our every aspect of Guernsey’s airfield the airfield was also a complex
construction works and full – including the removal of its carriers, passengers and the island operations. The runway shoulders process, with construction taking
daytime airport operations – and top surface – and re-profile it, for the next 30 years and beyond.” were removed and runway edges place nightly to allow for the
the trials of transporting more strengthen it and overlay the reconstructed; taxiways were daytime schedule to continue
than 200,000 tonnes of materials existing runway.” A new area of At present the airport handles re-profiled and strengthened, on Guernsey’s only runway. “The
to the island by boat – the asphalt was also implemented at 870,000 passengers a year, as were aprons; the drainage planning and logistics of the
exhaustive £80 million one end of the runway to effect and, while the nature of its fixed was replaced and rehabilitated; handover and hand-back process
refurbishment of Guernsey’s only displacement of the threshold market ensures that its steady surface water attenuation tanks from airport to contractor was
airfield is set to be completed by 120m to the west – increasing throughput rarely fluctuates, were installed; Airfield Ground incredibly important to ensure
under budget, and months ahead the Runway End Safety Areas it is by no means complacent; Lighting was upgraded and that the appropriate measures
of schedule. With just minor at both ends and effectively planning for the future is at the LEDs installed; elements of the were in place, but it worked
completion activities and increasing the length of the crux of the airport’s strategy. The instrument landing system were hugely successfully – we had
reinstatement works yet to be runway, as well as enhancing island has a population of just replaced and repositioned… the no late hand-backs from the
accomplished, the rehabilitation safety at the overrun areas. 65,000, but its high passenger list goes on. “Basically every piece contractor, and no services were
and reconstruction of the existing numbers are a reflection of its of the surface, be it ground or delayed as a result. I suppose
airfield infrastructure should be The developments will give people’s propensity to travel hard surfacing, has been dug up you could say that in all respects
concluded before the end of the Guernsey’s carriers enhanced – and of the airport’s crucial and repositioned, or re-laid, or it was a textbook development,”
year – almost five months earlier flexibility in terms of aircraft that role in the region’s economic upgraded,” le Ray described. commented le Ray.
than planned. Guernsey Airport can be operated; the airfield’s new prosperity. “We have a very
Director Colin le Ray described the stands have been configured in a vibrant finance industry and a Work on the airfield began in The final stage of development
works as a “textbook ‘nose in, push back’ environment, well supported tourist trade, and March 2012, and the project was on the runway itself was
development”, with not a single augmenting the capacity for larger both are dependant on travel no small undertaking. Contractor completed in August, and in
aircraft movement being disrupted craft to be held on the stands into and out of the island,” le Lagan Construction imported late September the last phase
by the project in its 18-month and enabling a greater variety Ray said. “The challenge now is around 230,000 tonnes of of heavy concrete work was
duration. of routes. “All of that improves to make operations increasingly aggregate to the island for the accomplished with the final
choice for customers; improves more economically viable to works via a purpose built dock, works on the apron, allowing
“The works are very significant,” the economics for passengers,” avoid escalating costs for our 1,200 tonnes of which were aircraft to begin making use of
he said. “It is one of the largest said le Ray. “It’s given the island customers, and that’s a dynamic hauled every day from the storage the new apron in its entirety while
civil aviation contracts undertaken a long-term airfield which is fit that this recent development area to the airport site using completion measures are made
in Guernsey in quite some time for purpose and that is up to the will help to promote.” specially modified bulk movement on other parts of the airfield.
01 02
As the only airport in the region, it was crucial that business as usual continued le Ray: “The vision really is to make the
on Guernsey’s runway during the extensive airfield renovations. The works airport fit for purpose until 2040, and
took place overnight, allowing the daytime schedule to continue as normal, we’re working very effectively with the
and thanks to careful preparation, stringent checks and punctual handovers Commerce and Employment Department
meant that no services were delayed during the project’s 18-month duration. to see how we can promote Guernsey
as a destination based on that.”p.27
WWW.AOA.ORG.UK THE AIRPORT OPERATOR
AUTUMN 2013
EDINBURGH AIRPORT’S
Passenger numbers are soaring at
Scotland’s largest airport. In July of
£150M INVESTMENT
this year Edinburgh Airport experienced a
record-breaking throughput of more than
a million passengers, and September too
IN AN OUTSTANDING
experienced unprecedented traffic, with
more than 950,000 people travelling
through its terminal, a +9.0% increase on
PASSENGER EXPERIENCE
2012. The airport also reported its
strongest ever quarter with over three
million passengers arriving and departing
in Q3, and with international interest in
Scotland more fervent than ever, numbers
are set to surge further as global Edinburgh Airport’s recently announced terminal expansion is the first in a
connections develop. Now, the Edinburgh
Airport Board is investing heavily in its
number of investments that will build its profile as an international hub, as its
airport buildings and facilities to improve throughput escalates at an unprecedented rate. Head of Project Delivery Ian
throughput capability in alignment with
traffic growth, meet the demands of its Lang explained that the EAST Expansion Project will form the foundation of
burgeoning passenger numbers, and the airport’s ambitious plans for growth – a demonstration of its commitment
ensure greater flexibility in the use of
space to support the efficient processing to transforming its passengers’ experience through state-of-the-art facilities and
of its passengers. exceptional customer service. Amy Hanna reports.
The investment programme will see £150
million injected into the airport over the best in Britain, and top three in Europe, Work on the expansion will begin in store will open in summer 2015.
next five years, delivering a wide range for passenger satisfaction, at the Airport October, with the ‘shell’ of the initial
of improvements, from capacity and Service Quality (ASQ) Awards.” building due for completion in the “The project will ensure we maximise
customer service to asset replacement summer of next year. The purpose- the use of our existing facilities
and compliance – including projects The £25 million EAST Expansion is built security facility will become whilst complementing them with
such as the EAST terminal expansion, the first major project in the airport’s operational by December 2014, while new facilities which will improve
enhancements to the current check- ambitious investment plan, and will a new commercial area featuring service and offer passengers
in and baggage hall and the provision provide facilities that reflect the the airport’s first walk-through greater choice.” Lang explained.
of aircraft stand capacity. Following predicted growth in passenger numbers,
its acquisition by Global Infrastructure allowing the airport to continue to
Door Systems
Partners (GIP) last year, the airport has provide an efficient service as well as
undertaken a comprehensive review of offer greater choice for passengers.
for Airports
its capital plan for the next five years to The 6,000sqm terminal extension
ensure its investment plans align with its represents the single biggest investment
overall business strategy. “This strategy by GIP since it took ownership of the
centres on providing excellent service, airport in June 2012, and is centred on
ensuring a seamless journey through the a purpose built security facility aimed
airport and offering passengers’ choice,” at ensuring the safe and efficient
Lang explained. “It has already started processing of all passengers departing
delivering results such as the three high from Edinburgh Airport. The design
profile awards we’ve won so far this coupled with the implementation
year – ‘Scottish Airport of the Year’ at of new technologies, processes
the Scottish Transport Awards, ‘Best and specialised training, will ensure
European Airport (5-10m passengers)’ Edinburgh Airport continues to provide
for the third time in a row at the ACI passengers with the highest levels of
EUROPE Best Airport Awards, and the customer service experienced today.
The EAST Expansion project includes a new purpose built security hall. The purpose-
built security facility will become operational by December 2014, while a new commercial Jeddah (above) International airport installations
area featuring the airport’s first walk-through store will open in summer 2015.
Heathrow (left) include the following:
•Heathrow T5 •Gatwick
Hart Door Systems delivers a range of •Stanstead •Luton •Newcastle
door systems for airports – security, •Glasgow •Aberdeen
high-speed fire/smoke prevention, •Banjul Airport, Gambia
conveyor belt and for large storage/ •King Abdulaziz, KSA
vehicle areas. Designed and •Dubai International
manufactured in Great Britain and •Malta
installed to UK, EU, Russian and UL •Vladivostok
international standards. •Baghdad
Contacts: Nick Hart, Alan Richardson, John Loftus
Freephone 0800 783 0404 Email: sales@hartdoors.com
www.hartdoors.comEXHIBITION NEWS
p.28
THE AIRPORT OPERATOR WWW.AOA.ORG.UK
AUTUMN 2013
and to manage all your opera- informed decisions to improve
Real time tional/security sub-systems? Or do efficiency all round while also
you simply need to aggregate real automating certain procedures/
systems time data from multiple dispa- processes. Altadona provides
rate systems (A-SMGCS, ADS-B, the ‘glue’ to connect multiple
integration AODB/RMS, Access Control, disparate systems and manage
etc...)? Would you like to leverage the data in real time. Altadona’s
existing systems to implement new Common Operating Environment
Would your airport like to gain solutions at a lower cost (QMS, integrates all existing technol-
further use out of the existing Passenger Tracking tools, etc)? ogy and operational systems
infrastructure to improve opera- Altadona solves one of airport’s geo-located within a single
tional efficiency? Need a single greatest needs, that of integrating virtual and manageable scene.
platform to report back the entire all systems in real time so that
operational status of your airport operators can make faster, more Stand 19
Innovative Preparing for winter
natural
Since the bad winter of Airport to name just a few.
wastewater 2010/2011, Øveraasen AS, The company is specialised
represented by Eagle Airfield in high-speed snow cutters, as
treatment Equipment Ltd, has been very well as sweepers for runways,
busy selling new Snow Clear- taxiways and aprons. Most
ing Equipment to several UK important is that its products are
ARM is the market leader airports. Among its customers made to be used as a matching
in the design and construc- are: Heathrow Airport, Gatwick system, perfectly harmonised
tion of treatment wetlands Airport, Stansted Airport, to fit each airport in order to
and works with airport Luton Airport, Edinburgh reduce the total clearing time
operators to help minimise Airport, London Southend at lowest possible cost.
the impact of de-icing fluids Airport, Bristol Airport, Belfast
and fire fighting foams on City Airport and Glasgow Stand 1
the environment, and the
inherent costs of storing and
treating the resulting waste-
water, by using innovative
natural wastewater treatment Integrated of choice for delivering, manag-
systems. Aerated wetlands ing and servicing buildings and
provide the ideal solution, support infrastructure around the world.
providing both treatment and Carillion’s mission is a
storage they are sustainable, services simple one – to make to-
cost-effective, have minimal morrow a better place.
operator input and above In the past five years it has de- LNT Aircraft Deicing Fluids
all meet discharge consent Carillion is one of the UK’s livered over £500 million-worth of
targets. We guarantee the leading integrated support ser- aviation projects. Carillion’s portfo- – Recover, Recycle, Reuse
removal rates of our systems vices companies, with extensive lio features most of the UK’s major
and each design is bespoke construction capabilities, a airports, as well as airports across
to the individual airport and substantial portfolio of Public Europe, the Middle East and Af- The first of its kind, LNT Solu- many times for the same glycol,
location, working with you to Private Partnership projects and rica. It has also delivered projects tions’ new product, Recycled decreasing the volume of glycol
deliver the solution you need. a sector-leading capability in for both the UK and US military. ADF, will create vast efficien- required by airports, reducing the
delivering sustainable solutions. Carillion offers a complete prop- cies for airports, reduce the environmental impact, keeping
Stand 26 We employ 40,000 people erty service from design, building environmental impact of planes flying and saving money.
worldwide, with well-estab- and civil engineering through to de-icing and help ensure The ingenuity behind this
lished businesses in the Middle an extensive range of both soft continuous flight service. product is set to have a dramatic
East and Canada and annual and hard facilities management. Recycled ADF enables the air- impact on climate protection
revenue of £4.4 billion. port to easily recover glycol which systems, bringing environmental
Our vision is to be the partner Stand 25 would otherwise be wasted fol- and financial benefits to airports
lowing aircraft de-icing. The used across the world. LNT Solu-
glycol is recycled and refined until tions is the only company that
almost 100% glycol. It is then can offer this product, which is
mixed on site with LNT Solutions a significant achievement and
Add-Pack to make the recycled something the LNT Group is
ADF a fully effective, certified very proud to be a part of!
de-icing product ready for reuse.
The process can be repeated Stand 29p.29
WWW.AOA.ORG.UK THE AIRPORT OPERATOR
AUTUMN 2013
NORWEGIAN SNOW-HOW
Øveraasen has launched
the next generation of high
performance snow removal
equipment, which features a
futuristic design. The new
products have been designed
according to the latest emissions
standards, utilising MTU Stage
4/Tier 4 engines. Øveraasen is
among the first in Europe to
begin installing this new engine
Øveraasen’s new Performance Line has been designed according to the
generation, in order to satisfy
latest emissions standards, utilising MTU Stage 4/Tier 4 engines.
demands for environmentally
friendly equipment.
Alongside the engines, other knowledge of fibreglass Runway snow sweeper, RSC
major structures of the machines technology – to develop 250 Compact snow sweeper,
have been redesigned. The the futuristic new design. and TV 1000 High capacity
new models are equipped airport snow blower. The first
with the latest H1 series The futuristic new range of TV 1000 in the Performance
hydraulic components from Øveraasen snow removal Line will be delivered in
Danfoss Power Solutions and equipment has been introduced December 2013, while the first
Øveraasen’s new generation of high performance snow the Plus 1 control systems. as the Performance Line; new Performance Line snow
removal equipment features a futuristic design. Øveraasen has worked with models include: RS 200 sweepers will leave the factory
Eker Design – utilising its Runway snow sweeper, RS 400 in Norway in mid-2014.
if you have a snow problem we have a solution, from
service and maintenance through to refurbish of your old
machines and supply of new and refurbished machines.
COntaCt: arthur peake
tel: 01492642201/ mob: 07710806139/ fax: 01492641992
email: eagle@danline.co.uk
Web: www.eagleairfield.co.uk
eagle airfield equipment limited
eagle-0.5-hori.indd 1 26/06/2013 16:17EXHIBITION NEWS
p.30
THE AIRPORT OPERATOR WWW.AOA.ORG.UK
AUTUMN 2013
International consultancy
and construction
Mace is an international consul- facilities. Its expertise ranges
tancy and construction com- from construction of London
pany, offering highly integrated Heathrow T5 and Gatwick’s Pier
services across the full property 6, to the design, construction
and infrastructure lifecycle. and operation of hold baggage
Its experts in programme systems (HBS) at a number
and project management, cost of airports across the UK.
consultancy, construction deliv- Mace understands the
ery, and facilities management issues the aviation sector
thrive within its collaborative faces and looks to apply its
and entrepreneurial culture, clear thinking and knowl-
constantly striving to find better edge and strong health and
solutions to complex infrastruc- safety processes to deliver
ture and property challenges. major programmes and projects
Mace has more than 20 years’ that meet the true outcomes
experience acting as principal that define project success.
contractor on some of the world’s
largest and most complex airport Stand 8
Are you in tune with your Keflavik both of its main runways. asphalt assets, which is over
Working with the ASI Opera- half a million square metres.
noise management? International tions Team, KEF has had an ongo- ASI recommends that after
ing annual programme of treating four to five years, a retreat-
Airport additional assets including taxi- ment of Rhinophalt™ should be
Environmental Noise Accredita- airport is and gives a roadmap ways, aprons and airside road- considered to further prolong the
tion (ENA) is very proud to be re- for continuous improvement extends ways along. In 2010 KEF took the lifespan of any treated asphalt
turning to this year’s AOA Annual against best practice initiatives. step of becoming self-sufficient, surface. However, this year, now
Conference and Exhibition, a year This year’s conference prom- its use of carrying out its own Rhinophalt™ the originally treated assets are
after launching the world’s first ises to be a thought provok- application each year. This year six years old, an inspection at KEF
noise accreditation scheme. It has ing couple of days and ENA is Rhinophalt has proved no different and KEF concluded that even the oldest
secured its first ‘pilot’ airport to go really looking forward to hearing has ordered enough Rhinophalt™ treated surfaces were still in a
through the programme and will from keynote speakers and to for a further 35,000sqm, and condition able to withstand at
be completing their accredita- throwing a few pertinent ques- Keflavik International Airport again has protected even more least one further winter. KEF will
tion at the end of this month. tions at the industry leaders! (KEF) began using Rhinophalt™ of its asphalt pavements. now look to embark on a retreat-
It is dedicated to helping So, please do visit ENA at Stand to prolong the life of asphalt In total, since 2007, Kefla- ment programme next year.
your airport establish itself as a 30, where it would be delighted surfaces in 2007 and in 2009 vik International Airport has
‘stakeholder focused’ airport with to answer any questions or it undertook the treatment of preserved almost all of its Stand 2
innovative noise management, queries, and to show you how
and sees this year’s Conference you can establish your airport
and Exhibition as a chance to as a frontrunner in the race for
showcase ENA as well as bringing excellence in noise management. Safety case tion of Electronic Flight Progress and Monitoring System. Certisa
this unique world’s first accredita- If you would like to leave your Strips. Certisa has been chosen was chosen to author the safety
tion scheme to life for delegates. business card with ENA it would specialists to develop the safety case and case and to develop specialist safety
This robust accreditation will happily add you to its mailing support the safety engineering ac- assurance documentation for the
not only reinforce an airport’s list for regular updates of ENA. tivities, this time working closely wide utilisation of LED fixtures,
positive commitment to manag- East Midlands Airport has recent- with system provider Avibit. including runway edge, centreline
ing noise, but will also provide a Stand 30 ly received full safety approval Guernsey Airport has just and taxiway services. This involved
stake in the ground of where the for the upgrade to its Primary completed a major pavement close cooperation with airport staff,
Surveillance Radar as part of the and infrastructure rehabilitation contractor Inviron and equipment
Ofcom / DfT 4G Remediation pro- project. The project included the manufacturers ADB on the project.
gramme. The safety case for the total replacement of all Aerodrome
upgrade was provided by Certisa, Ground Lighting and a new Control Stand 3
which liaised directly with design
authority Selex ES on the project.
Ongoing work at East Midlands
includes the complete replace-
ment of its Surveillance Data Pro-
cessing System and the introduc-EXHIBITION NEWS
p.33
WWW.AOA.ORG.UK THE AIRPORT OPERATOR
AUTUMN 2013
Atkins and Large enough Water and British Advanced 3D
airports to rely on – wastewater Aviation surveillance
small enough services Group radar
For over 50 years Atkins has
been helping to create world- to care technology
class airports. Working with Many businesses are now able The British Aviation Group (BAG)
airport owners, airlines, govern- to choose their water supplier. is the leading representative body
ments, lenders, and construc- Wilson James has built an envia- Thames Water Commercial Ser- for UK companies involved in the Aveillant, based in Cambridge,
tion companies, it provides ble reputation for innovation and vices can take the risk out of the airport and aviation develop- UK, is a high technology company
multi-disciplinary expertise at quality of service over the last 20 switch. Thames Water has over ment sector. BAG’s primary role providing the most advanced 3D
every stage of a project, from years. Founded on award winning 400 years of experience of pro- is to help UK companies win surveillance radar technology
strategic planning through to performance in both the security viding the essential water and business in airport and aviation available today. Aveillant has
concept and detailed design. and construction industries, Wil- wastewater services to custom- developments (in the UK and developed a non-scanning, near
Atkins believes its main son James offers fully integrated ers, and is the largest water & overseas) and to help foreign real time 3D Holographic Radar
strength lies in a team of solutions within the aviation wastewater company in the UK. clients identify UK suppliers of capability that provides continu-
individuals with a proven sector. Working at the majority Any business in Scotland goods and services that meet ous full field illumination which
track record of success in the of major UK airports it delivers a can choose its supplier now, their requirements. BAG is dramatically improves the quality
airport sector. This experience, wide variety of services, including while, at present, businesses recognised and supported by UK and detection of targets compared
supported by Atkins full range airside chauffeuring, materials in England are able to switch government and works closely to current surveillance radars. Its
of architectural, design and screening, airside bussing, secure supplier for sites using a reason- with UK Trade and Investment. initial focus is on providing a solu-
engineering services, allows it to logistics, passenger screening and able amount of water (at least A full list of members, details tion to the aviation industry and
pursue and achieve excellence. covert testing, as well as passen- five million litres per year of BAG services, events and wind farm developers that com-
Atkins’ success is built on an ger assistance, queue measure- equivalent to £10,000 pa or that information on opportuni- pletely alleviates the problem that
in depth knowledge of a sector ments and passenger screening. used by a medium-sized hotel). ties can be found at www. wind turbines cause to Air Traffic
it is passionate about; it enjoys Get in touch with Thames britishaviationgroup.co.uk. Control radar systems. Offering
nothing more than deliver- Stand 4 Water by visiting its website seamless integration into existing
ing intelligent, cost-effective thamescommercial.co.uk Stand 21 radar systems, Holographic Radar
solutions which are appropriate or emailing enquiries@ provides a near 100% detection
in a carbon conscious world. thamescommercial.co.uk. rate, and is not affected by terrain
Stop by the Thames Wa- or changes to wind farm con-
Stands 23 & 24 ter stand to learn how the figurations, and can be deployed
company can help you save remotely for a truly regional
money on your water bill. solution over extensive areas.
Stand 13 Stand 22
secutive RoSPA Gold Awards,
President’s its highest annual award. Elevating customer service
The award comes as the Air
Award Division announces excellent
health and safety records across Omniserv Limited, formed in passenger retail spend through • Aircraft Services (Bag-
for VINCI all of its projects. In the past five 2004, is the European Division of promotions and experiential gage & Cargo Handling)
years it has carried out over 30 Air Serv Corporation, a company campaigns. The Group employ • Cleaning (Aircraft & Facilities)
Construction projects at Heathrow and Gatwick based in Atlanta USA and the avi- over 100,000 and a port- • Security (Airline & Airports)
airports, mainly within a live ation vertical of ABM Industries folio of services include: • Parking & Transporta-
UK Air terminal environment and the (NYSE listed) a global provider of tion (Valet, shuttle & bus
division’s Accident Frequency facilities management. It provides •P
assenger Services (Person operations management)
Division Rate [AFR] is currently zero. a range of services to 100 plus with Reduced Mobil- • Facilities Maintenance
Jason Griffiths, VINCI Construc- airports globally, including the ity, Portering Ambassador (Baggage systems, air
tion UK Air Division Director top 30 airports within the USA Hosts, Compliance, CUSS bridges, snow removal)
VINCI Construction UK’s Air Divi- commented: “This is a fantastic and 15 airports within the UK. & Queue Management) • Energy Solutions (Energy
sion has received the President’s achievement and great recognition Omniserv is established in the •R
etail (Retail Hosts, Sales saving & renewable solutions)
Award from the Royal Society of the commitment we give every UK market with PRM operations Promotions & Experi-
for the Prevention of Accidents day to ensuring the highest possi- at Heathrow and Glasgow. Its ential Campaigns) Stand 18
(RoSPA) in recognition of its ble health and safety standards on Ambassador hosts programme
outstanding health and safety all of our sites across UK airports.” at Heathrow elevates customer
record in an airport environment. service and the recent acquisition
The President’s Award is one Stand 28 of ‘Blackjack Promotions’, a mar-
of RoSPA’s highest accolades ket leader in retail management,
and is only presented to busi- enables Omniserv to enhance
nesses that achieve 10 con- personal shopping, increasingEXHIBITION NEWS
p.34
THE AIRPORT OPERATOR WWW.AOA.ORG.UK
AUTUMN 2013
Electronic TCR: Type III Network- surveillance from a single source.
The multifocal sensor sys-
and Your GSE airfield glass based video tem Panomera® was specially
developed for the all-encom-
information business beads surveillance passing video surveillance of
expansive areas. With Pano-
technologies partner solutions mera®, huge widths, as well as
Flex-O-Lite is the largest provider areas with large distances, can
of Type III airfield glass beads be displayed with a completely
Since 1996, TCR’s headquarters in the world. Due to their Dallmeier, one of the world’s new resolution quality, in real
have been based in Zaventem superior retro-reflectivity (1.9 leading providers of products time and at high frame rates of
– Brussels Airport. TCR is a IOR) resulting in the maximum for network-based video surveil- up to 30 fps. With Panomera®,
one-stop-shop for GSE, offer- return of light, using Type III lance solutions, has more than 25 a huge area can be surveyed
Selex ES, a Finmeccanica com- ing leasing solutions and supply glass beads in airfield mark- years experience in the develop- from a single location, ideally
pany, is an international leader of used airport ground support ings is recommended by ICAO ment and manufacture of high suited to airports with Dallmeier’s
in electronic and information equipment. TCR is also based to increase their visibility. quality components and complete ‘runway solution’, the resolution
technologies for defence systems, in the UK, France, Belgium, The Flex-O-Lite high performance solutions for the CCTV/IP sec- can be scaled nearly limitlessly.
aerospace, data, infrastructures, Netherlands, Spain, Ireland, Type III airfield glass beads: tor. Whether it’s Panomera, cam-
land security and protection and Germany, Norway, and Italy, eras, recorders, storage systems, Stand 6
sustainable ‘smart’ solutions. currently active in 66 airports • Improve pilot & vehicle intelligent video analysis,
The technological innovation TCR employs over 450 people. visibility. software or video management,
and domain knowledge of Selex Its customer base includes major • Improve situational as well as offering stand-alone
ES provides airport operators with airlines, handling companies, awareness. products, Dallmeier offers com-
a single entity of proven expertise airports and cargo handlers. • Improve aerodrome safety. plete systems with perfectly
to deliver integrated airport solu- integrated components for video
tions that improve efficiency and GSE SOLUTIONS Flex-O-Lite recently introduced
enhance the passenger experience. Rental: TCR owns 15,000 ‘airLINES’, a complete airfield
Leveraging its capabilities in auto- varied types of motorised and marking system designed to com-
mation, IT services, security and non-motorised ground sup- ply with ICAO recommendations Comprehensive
safety, Selex ES offers solutions port equipment (GSE). to prevent runway incursions.
in the areas of baggage handling, Maintenance and Ramp airLINES includes high visibil- detection systems
secure communication, security Services: TCR’s workshops are ity glass beads, high durability
and air traffic management. strategically located airside/land- paint, application management,
Selex ES partners with its side, where preventive and cura- and performance guarantees. Morpho Detection, Inc. is a the 2011 acquisition of Syagen
customers to provide specific tive maintenance is carried out. Flex-O-Lite’s top priority is to leading supplier of explosives, Technology, Inc., the Morpho
systems or turnkey solutions that TCR also has mobile workshops help the aviation industry reduce narcotics and chemical, bio- Detection portfolio now includes
deliver operational effective- for any urgent breakdowns. the number of incidents and logical, radiological, and nuclear mass spectrometry products
ness and guarantee improved Fleet Management: All infor- accidents that occur each year by (CBRN) detection systems for and technology for high-speed
performance, reliability, service mation on GSE utilisation is continually developing products, government, military, transpor- molecular analysis for a broad
continuity and efficiency. collected and managed in the services and systems designed to tation, first responder, critical range of chemical analysis appli-
Selex ES is a global business TCR system. This data helps to enhance aviation safety. To find infrastructure and other high-risk cations, ranging from homeland
with 17,700 employees, revenues make informed decisions and out more visit www.flexolite.com. organisations. Morpho Detection security to pharmaceuticals.
in excess of €3.5 billion, main to optimise the GSE’ fleet. integrates computed tomography
operations in Italy and the UK Operational Leasing in- Stand 17 (CT), Raman Spectroscopy, trace Stand 20
and a strong footprint in the cludes: equipment, Fleet (ITMS™ technology), X-ray and
US, Germany, Turkey, Romania, Management and R&M. X-ray Diffraction technologies
Brazil, Saudi Arabia and India. into solutions that can make
Stand 7 security activities more accurate,
Stand 16 productive and efficient. With
NATS selects Thales for air navigation system upgrade
Thales has been selected by Tim Bullock, Director of NATS the DVOR programme.” tions for UK air traffic manage- to working together to upgrade
NATS to replace 19 x Dop- Supply Chain, said: “After “This is a major programme ment. We have an excellent their navigation equipment.”
pler VHF Omni-directional carrying out a comprehensive and a significant win for working relationship with
Range (DVOR) systems in the and competitive tender we Thales,” said Kevin Tolcher, NATS, and we look forward Stand 11
UK over the next five years. are pleased to announce that General Manager, Air Traffic
The contract with NATS we have contracted Thales Management at Thales UK.
includes supply, installation, UK as the turnkey supplier to “This contract once again
commissioning, civil works deliver the overall solution to positions Thales UK as a key
and support till 2030. meet NATS’ requirements for provider of systems and solu-You can also read
