New Zealand Certificate in Business (Administration and Technology) Level 4 - NZ2461
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Student Handbook 2020
New Zealand Certificate in
Business (Administration and
Technology)
Level 4
NZ2461
Disclaimer
The information contained in this handbook replaces all information contained in any previous
handbook and is intended as a guide only.
UCOL is committed to innovation and continuous improvement, and reserves the right to
change any aspect(s) of the programme. This may affect the currency of the information
contained in this handbook, e.g.
Programme location
Lecture times
Staff
Other matters
Faculty of Humanities and Business – Student Handbook 2020 Page 1 of 19
NZ Certificate in Business (Administration and Technology) Level 4Table of Contents
Quick Links .............................................................................................................................................. 3
Welcome ................................................................................................................................................. 6
Staff ........................................................................................................................................................ 7
Programme Information ......................................................................................................................... 8
Programme Assessment ....................................................................................................................... 12
Pathways Diagram ................................................................................................................................ 15
Student Responsibilities........................................................................................................................ 16
Appendix 1 – Study Contract ................................................................................................................ 17
Appendix 2 – Request for Extension ..................................................................................................... 18
Appendix 3 – Request for Reconsideration of Result ........................................................................... 19
Faculty of Humanities and Business – Student Handbook 2020 Page 2 of 19
NZ Certificate in Business (Administration and Technology) Level 4Quick Links
Student Intranet
You can access the UCOL student intranet at http://student.ucol.ac.nz to find the most up to date
policies, procedures, guidelines and forms. These are located in Policies and Procedures under UCOL
Info. The Academic Statute and Student Discipline Statute (Non-academic), two important documents
that set out the main rules and processes you need to be aware of, can be found under Related
Documents to the left of the Policies and Procedures page.
Outstanding Fees
All fees are due to be paid in full by the first day teaching starts. Students who have not paid all of
their fees (including outstanding library fines or other debts with UCOL) will not be eligible to graduate.
See Academic Statute.
Computer Suites
The computer facilities provided by UCOL are available to every enrolled student. Your password is
the key to your account. Never share your login and password details with anyone else. You will also
be held responsible for any activities that take place under this account name. Further information
about computer use at UCOL can be found on the Information Technology page. See Computer Use
Policy.
Student ID Cards
Your student ID card helps you access certain rooms, borrow library equipment and other important
functions. You can obtain your ID card from the Information Centre.
Printing and Photocopying
Printers and photocopiers are operated from your student ID card. The cost of using them is deducted
from your account. You can top up your credit at the Information Centre and check your balance at
http://student.ucol.ac.nz/MoneyMatters/Pages/Print-Credit.aspx.
Internet Access
Instructions for internet access at UCOL are available at http://connect.ucol.ac.nz.
Car Parking
Car parks are provided for UCOL students and staff only. For Palmerston North car parks, all vehicles
must be registered and display a current year UCOL car parking sticker. This sticker can be obtained
at the Information Centre. Further information is available on the Car Parking Information page.
Faculty of Humanities and Business – Student Handbook 2020 Page 3 of 19
NZ Certificate in Business (Administration and Technology) Level 4Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) acknowledges what you have learned from other programmes and
qualifications, life experiences, work experiences, training programmes and workshops and measures
this against the requirements of the programme you are enrolled in.
You can be awarded credit towards a qualification if you can satisfactorily demonstrate that your
prior qualifications and experience reaches the required standard. You should apply within two
weeks of starting the course. See Recognition of Prior Learning Procedure and Recognition of Prior
Learning Application Form.
Student Support
Student support is available to help you succeed. Possible types of support include:
Health services
Disability support
Learning services
Maori education support
Scholarships and financial hardship support
Library resources
More information on how to access this support is provided on the student intranet on the Learning
& Study and Health Matters pages.
Concerns and Complaints
Please refer to the Student Complaints Policy and Student Concerns and Complaints Procedure for
information on how you can raise a concern or complaint and the process that follows.
Health and Safety
We all have a responsibility to maintain a safe, healthy work and study environment. See Student
Health and Safety Obligations Policy and Student Health and Emergency Procedure.
Smoking, Drugs and Alcohol
For the safety and well-being of yourself and others, UCOL has policies regarding smoking, drugs and
alcohol.
Smoking is not permitted on any UCOL campus or facility. This smoke free policy applies 7 days a
week, 24 hours a day. See Smoke Free Policy.
You may be excluded from class or any UCOL activity if a staff member considers you are under the
influence of drugs/substances. This may lead to suspension from your programme and even to having
your enrolment cancelled. The Police may be notified of any illegal activity related to the use or
possession of drugs or substances. See Drug and Alcohol Policy.
You may be excluded from class or any UCOL related activity if a staff member believes you are under
the influence of alcohol. See Drug and Alcohol Policy.
Faculty of Humanities and Business – Student Handbook 2020 Page 4 of 19
NZ Certificate in Business (Administration and Technology) Level 4Withdrawal
Before you decide to withdraw from your programme, you should talk to staff on your programme.
Remember, if you are having difficulties with your programme there are ways UCOL can help you. If
you do decide to withdraw, you must complete a Change of Details/Circumstances Form. These can
be obtained from the Information Centre.
Fee Refunds – Domestic Students
The rules for fee refunds if you withdraw are outlined in the Admission & Enrolment Guide
and Student Fee Refund Procedure.
Fee Refunds – International Students
Please refer to the International Student Fees and Refunds Procedure for more information about fee
refunds for international students.
International Students
International Student Support can help international students with any questions they might have.
Further information is available on the International Students page. See International Students
Procedure.
Whānau Room
All three campuses have a whānau room or marae facility. The whānau room is a space for all UCOL
students, where principles of whanaungatanga, whakaruruhau, oranga, ākonga, mātauranga and
hāpainga I te reo Māori me ōna tikanga are fostered and nurtured.
Faculty of Humanities and Business – Student Handbook 2020 Page 5 of 19
NZ Certificate in Business (Administration and Technology) Level 4Welcome
Hello and welcome to UCOL.
I’m Leanna Burnett, Head of School for Business and ICT. It’s great you have chosen to study in a field
that is both challenging and exciting.
Your lecturers and I are looking forward to working with you and are here to help you meet your study
goals.
Leanna Burnett
HEAD OF SCHOOL
BUSINESS AND ICT
Faculty of Humanities and Business – Student Handbook 2020 Page 6 of 19
NZ Certificate in Business (Administration and Technology) Level 4Staff
EXECUTIVE DEAN
Dean Rankin
HEAD OF SCHOOL
Leanna Burnett
Phone: 06 952 7001 extn 70156
Email: l.burnett@ucol.ac.nz
PALMERSTON NORTH STAFF
PROGRAMME LEADER
Heather Moran
Phone: 06 952 7001 Ext. 70128
Email: h.moran@ucol.ac.nz
LECTURER LECTURER
Marina Nairne Gemma Patterson
Phone: 06 952 7001 Ext. 70984 Phone: 06 965 3801
E mail: m.nairne@ucol.ac.nz Ext. 64704
Email: g.patterson@ucol.ac.nz
WHANGANUI STAFF
LECTURER LECTURER
Kim Butters Sue Stevenson
Phone: 06 965 3801 Ext. 60972 Phone: 06 965 3801 Ext. 60893
Email: k.butters@ucol.ac.nz Email: s.stevenson@ucol.ac.nz
Faculty of Humanities and Business – Student Handbook 2020 Page 7 of 19
NZ Certificate in Business (Administration and Technology) Level 4Programme Information
Length
The New Zealand Certificate in Business (Administration and Technology) (Level 4) is a single semester
programme consisting of 19 weeks – 17 teaching weeks and two holiday weeks. Students commence
the programme at the beginning of Semester 2.
Start/Finish Dates - 2020
Semester One
Term 1 17 February to 9 April
Mid-semester break 10 April to 27 April
Term 2 28 Apr to 26 June
Semester Break 29 June to 19 July
Semester Two
Term 3 20 July to 25 September
Mid-semester break 26 September to 11 October
Term 4 12 October to 27 November
Public Holidays - Semester One
Good Friday 10 April
Easter Monday 13 April
UCOL Day 14 April (campus is closed on this date)
ANZAC Day 25 April (observed on Monday 27 April)
Queen’s Birthday 1 June
Public Holidays - Semester Two
Labour Day 26 October
Timetable
The timetable can be found on the UCOL internal web site at: Student Timetables
Faculty of Humanities and Business – Student Handbook 2020 Page 8 of 19
NZ Certificate in Business (Administration and Technology) Level 4Programme Structure
Lecturer Work
Course Local Independent
Title Level Supported Experience
Number Credits Learning Hours
Learning Hours Hours
Team Leadership CBAT401 4 10 62 38
Financial Data CBAT402 4 10 62 38
Presenting Text in a Digital CBAT403 4 10 62 38
World
Advanced Customer Relations CBAT404 4 10 62 38
Workplace Practices CBAT405 4 10 28 37 35
Applied Business Solutions CBAT406 4 10 63 37
Totals for programme - - 60 339 226 35
Faculty of Humanities and Business – Student Handbook 2020 Page 9 of 19
NZ Certificate in Business (Administration and Technology) Level 4Aims
The aim of this programme is to provide students with the skills and knowledge to work, or gain
employment, in a wide range of general office administration roles in a variety of sectors, under broad
guidance. Students will be able to apply a well-developed range of technical and administrative skills
that can contribute to improving performance and productivity.
Graduation Requirements
Students must achieve all credits (identified in programme structure table) to be eligible for the award
of the New Zealand Certificate in Business (Administration and Technology) (Level 4).
Compulsory Academic Requirements
Not applicable.
Off-Campus Learning
Not applicable.
Health and Safety
All matters related to issues of health and safety are detailed in the Student Handbook, and included
in and referred to as part of the programme orientation activities.
Health and safety information and requirements that are specific to a particular course or learning
environment will be provided to students before they commence the course and its learning activities.
Students are informed of UCOL health and safety policy and requirements, including the responsibility
that students have for their own health and safety and those around them, and they are required to
follow UCOL health and safety guidelines at all times.
Students may engage in educational visits that are related to the learning outcomes of the
programme. When educational visits occur, students are specifically briefed with regard to their
responsibility for their own health and safety and the health and safety of those around them in the
context of the learning activity. All off-campus learning activities are conducted in accordance with
UCOL policies and procedures.
Refer also to Student Health and Emergency Procedure and Student Health and Safety Obligations
Policy
Programme Materials and Costs
All materials and textbooks needed to complete this paper will be accessible through Moodle, Safari
or the UCOL library
Note: All equipment and books belonging to UCOL must be returned and debts settled before you can
receive your certificate.
Textbooks
Required and recommended reading material will be specified in the course outline provided by the
lecturer at the beginning of the semester.
Students may use texts and other books, journals, on-line databases, and the Internet to increase their
awareness and knowledge of the subject material.
Faculty of Humanities and Business – Student Handbook 2020 Page 10 of 19
NZ Certificate in Business (Administration and Technology) Level 4Staff Studios
The Palmerston North staff studio is 1-1-32. There is a telephone outside the door which you can use
to contact lecturers.
Please do not knock on the door to the staff studio without first contacting the staff member by phone.
The Whanganui staff studio is E-3-26.
Faculty of Humanities and Business – Student Handbook 2020 Page 11 of 19
NZ Certificate in Business (Administration and Technology) Level 4Programme Assessment
Assessment Methodology
Course grades will be specified in accordance with the UCOL Academic Statute.
Grading Scale
The grading scale used in this programme is:
A (+/-) Pass with Distinction
B (+/-) Pass with Merit
C (+/-) Pass
D Fail
E Fail
F Ungraded Fail (no assessment undertaken)
DNC Did not complete both all compulsory assessments for a course and CAR
(Grade) (AEG) Aegrotat Pass
CR Credit gained through the recognition of prior learning
W Withdrawn
R Restricted Pass
CO Conceded Pass
CP Conditional Pass
The following percentages for each grade shall be used:
A+ 85 – 100
A 80 – 84
A- 75 – 79
B+ 70 – 74
B 65 – 69
B- 60 – 64
C+ 55 – 59
C 50 – 54
D 40 – 49
E 0 – 39
F Ungraded Fail
Te Reo Māori
UCOL acknowledges the principles of the Treaty of Waitangi and endorses the right of its students to
use Te Reo Māori in assessments. If you are fluent in Te Reo and wish to be assessed in it, you should
inform your lecturers of this at the beginning of the programme. See Assessment in Te Reo Māori
Procedure.
Schedule of Assessment
A schedule of assessments will be provided to you in your first class or is available from your Lecturer
in the form of a course outline.
Faculty of Humanities and Business – Student Handbook 2020 Page 12 of 19
NZ Certificate in Business (Administration and Technology) Level 4Conduct During Assessments
During your study, you are expected to observe and comply with the Academic Statute and all
programme regulations. Plagiarism or cheating is not tolerated. Academic dishonesty includes:
Copying from or inappropriate communicating with another person during an exam or
assessment
Possessing any unauthorised material during an exam or assessment
Submitting any work for assessment that is not your own and whose author has not been
acknowledged
Copying another’s work
Collaborating with others in the preparation of material, except where this is an assessment
requirement
Resubmitting work without prior written approval of the lecturer
Turnitin, or a similar programme, may be used to determine whether you have committed academic
dishonesty. See Conduct of Examinations and Assessments Procedure.
Part VIII of the Academic Statute outlines the disciplinary proceedings that apply should you breach
these rules.
Extensions
Extensions for an assessment can only be granted prior to the assessment due date in exceptional
circumstances. These circumstances may include:
Sickness – in which case a medical certificate must be presented to the lecturer.
Bereavement – in which case the lecturer must be informed as soon as possible.
Extenuating circumstances – these circumstances must be explained to the lecturer and proof
may be required.
An application for an extension must be submitted to your lecturer in writing using the Appendix 2 –
Request for Extension form at the back of this handbook. It can also be made in electronic form via
email which must include all the information required by the form. You will receive notification of the
outcome once your lecturer has reached a decision. Extensions will be for seven (7) days only unless
stated otherwise.
Where an extension has been granted, and the extension deadline has been met, no penalties will
apply. Your assessment will be marked and feedback provided in the same way as if the assessment
was submitted on the original date and time.
Penalties for Late Submissions
The following conditions apply to all late submissions of assessments that do not have an approved
extension:
All assessment work received after the due date and time, and not subject to a lecturer-
approved extension, will attract a penalty.
The penalty for late submission is the deduction of 10% of the mark achieved for each day
beyond the due date for submission.
The penalty is applied for a maximum of five (5) days.
An assessment received after one week from the due date for submission will be returned
unmarked and a zero (0) grade will be entered.
No late submissions may be accepted after marked assessments have been returned to
students, unless it can be determined that there will be no advantage to the student
submitting the late assessment or disadvantage to students who have submitted the work on
time.
Faculty of Humanities and Business – Student Handbook 2020 Page 13 of 19
NZ Certificate in Business (Administration and Technology) Level 4Reconsideration of Results
If you believe that your assessment has been incorrectly assessed, you can apply to your lecturer for
a reconsideration of result within five (5) days of the return of the assessment. You must apply in
writing using the Appendix 3 – Request for Reconsideration of Result form at the back of this
handbook. You may be charged a fee for this process.
Your result may be unchanged, raised or lowered following reconsideration. The reconsidered result
will be recorded as the final result. However, you still have the right to appeal this result in accordance
with the Academic Statute.
Resubmits and Resits
An application for a resubmit or resit must be submitted to your lecturer in writing using the Appendix
4 – Request for Resubmit/Resit form at the back of this handbook. It can also be made in electronic
form via email which must include all the information required by the form. You may be charged a
fee for this process.
Special Passes
If through illness, accident, bereavement or other exceptional circumstances beyond your control, you
are unable to complete an assessment or programme, you can apply for a Special Pass.
The four types of Special Passes are:
Aegrotat Pass: awarded when you are unable to present work for assessment at the time it is
due, you are unable to attend a test or examination, or your performance is seriously impaired
in a test or examination.
Conceded Pass: awarded when you have otherwise reached an acceptable standard in the
programme but have narrowly failed one course, thus affecting your ability to complete the
qualification.
Conditional Pass: awarded when you have marginally failed to meet the required academic
standard but in all other aspects have demonstrated an ability to meet it.
Restricted Pass: awarded when you have marginally failed to meet the required academic
standard for the course and, if awarded, does not qualify you to enrol in a subsequent
course/programme for which a pass in the original course is a pre-requisite.
If you are interested in requesting a Special Pass, contact your lecturer. Programme curriculum
regulations and other conditions may apply.
Academic Appeals
The academic appeals process is outlined in Part IX of the Academic Statute.
Inability to Meet Programme Requirements
Under certain circumstances, an individual study contract may be drawn up to encourage you to meet
programme requirements. Any failure to meet this contract may result in you being asked to leave
the programme.
If you have a serious health problem or other personal circumstances that impact on your ability to
meet programme requirements, please inform your Lecturer.
Remember, if you are having difficulties with your programme there are ways UCOL can help you. If
you do decide to withdraw, you must complete a Change of Details/Circumstances Form. These can
be obtained from the Information Centre.
Faculty of Humanities and Business – Student Handbook 2020 Page 14 of 19
NZ Certificate in Business (Administration and Technology) Level 4Pathways Diagram
Entry Requirements
NCEA level 2 (including 10
literacy credits at level 2
and 10 numeracy at level 1)
The minimum entry
requirement for
international students is:
Level: IELTS level 5.5,
TOEFL 525
Or their equivalent; or NZ Certificate in
NCEA successful completion of Business (First Line
Levels 1-3 appropriate UCOL English Management)
Language programmes, or Level 4
equivalent.
NZ Certificate in
NZ Certificate in Business (Small
Business Business)
(Administration and Level 4
Technology)
Level 4
NZ Certificate in
Business
(Administration and NZ Diploma in
Technology) Business with strands
Level 3 in Accounting,
Administration and
Technology,
Leadership and
Management and
Project Management
Level 5
Faculty of Humanities and Business – Student Handbook 2020 Page 15 of 19
NZ Certificate in Business (Administration and Technology) Level 4Student Responsibilities
Academic Responsibilities
All students at UCOL are expected and required not to do any one or more of the following things for
any examination or assessment:
Copy from or inappropriately communicate with another person.
Possess any unauthorised material such as books, printed or written paper, electronic material
or any other material.
Plagiarise the work of another without indicating that the ideas and/or words are not the
student’s own.
Collaborate with others in the preparation of material, except where this has been approved
as an assessment requirement.
Resubmit prior work without prior written approval of the programme staff.
Use any other unfair means.
Non-academic Responsibilities
All students at UCOL (whether on UCOL premises or at a UCOL activity off campus) are expected and
required to behave at all times in a reasonable and lawful manner in the circumstances.
Without limiting the first statement, you are required:
To observe all UCOL health and safety rules.
To treat all people (whilst on UCOL premises or at a UCOL activity off campus), including UCOL
staff and students, in a lawful manner in the circumstances and with respect and
consideration.
To attend UCOL course activities and tuition without the influence of alcohol and/or unlawful
substances.
To take reasonable care not to damage or destroy UCOL resources and to use all UCOL
resources in accordance with UCOL’s directions.
Not to harass any person whilst on UCOL premises or at a UCOL activity off campus.
Not to discriminate against any person in a way which is unlawful.
To act in a manner that maintains your well-being and that of other staff and students at
UCOL.
Quick Links
Further information is available at:
Academic Statute
Student Discipline Statute (Non-academic)
Student Health and Safety Obligations Policy
Student Health and Emergency Procedure
Faculty of Humanities and Business – Student Handbook 2020 Page 16 of 19
NZ Certificate in Business (Administration and Technology) Level 4Appendix 1 – Study Contract
Student Name:
Date:
I hereby acknowledge that I have received, read and understand the contents of my student
handbook.
In signing this agreement, I agree to abide by the rules and conditions stated within that handbook. I
understand that, should I breach any of the above mentioned rules, I may be subject to disciplinary
action. I understand that if I wish to withdraw from part or all of my programme or my circumstances
change in other ways that affect my programme, it is my responsibility to complete a Change of
Circumstances form and to submit it immediately to Student Information.
Signed:
I have explained any areas of concern or confusion expressed regarding the rules and conditions stated
in the student handbook. I am assured that the student understands his/her obligations as a student
on this programme.
Lecturer Name:
Date Received:
Signed:
Faculty of Humanities and Business – Student Handbook 2020 Page 17 of 19
NZ Certificate in Business (Administration and Technology) Level 4Appendix 2 – Request for Extension
Student Name:
Date:
I would like to request an extension for the submission of assessment for the following:
Programme:
Paper:
Test/Assessment:
Date Due:
Reason for Requesting Extension:
I declare that the information given is correct and true.
Signed:
Lecturer Name:
Date Received:
Decision: Declined / Approved (circle one) for ______ day(s)
Reason Declined:
Note:
Requests must be made prior to the due date.
Extensions will be for seven (7) days only unless stated otherwise.
Extensions will only be issued to those who have genuine reasons for not being able to
complete assessments.
Faculty of Humanities and Business – Student Handbook 2020 Page 18 of 19
NZ Certificate in Business (Administration and Technology) Level 4Appendix 3 – Request for Reconsideration of Result
Student Name:
Date:
Programme:
Paper:
Test/Assessment:
I request reconsideration of my result for the above test/assessment.
I understand that the mark I receive from this reconsideration will appear on my final transcript.
Yours sincerely
Signed:
Note: This request must be made within five (5) days of receiving your original result.
Lecturer Name:
Date Received:
Faculty of Humanities and Business – Student Handbook 2020 Page 19 of 19
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