ONLINE MARKETPLACE TEAM LEADER - RECRUITMENT PACK - Online Marketplace Team Leader 2021
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ONLINE MARKETPLACE TEAM LEADER RECRUITMENT PACK
ONLINE MARKETPLACE TEAM LEADER
37.5 hours – To work flexibly over 7 days
£25,000 (including shift premium)
Thank you for your interest in the post of Online Marketplace Team Leader at
Pendleside Hospice, working as part of our retail team. We hope you find all the
information you need in this pack, to help you decide if you are the right person
for this inspiring and exciting role.
Pendleside Hospice was founded as a charity in 1988 and is one of the principal
providers of palliative and end of life care services to adults in Burnley and
Pendle. Pendleside is widely known throughout the area of Burnley and Pendle
and is held in deep affection by the local community. It is truly a privilege to
work here.
All our care is free of charge to the patients and their families/carers but, of
course, it isn’t free to provide and most of it is funded through the generosity of
the local community in which we serve. In the last financial year, it cost over
£4.5 million to run Pendleside Hospice of which over £3.5 million was raised
through voluntary donations.
The successful candidate will have the opportunity to develop and build on a
relatively new business venture for Pendleside. You will be pretty much in charge
of your own destiny with support from our existing team. The sky is really the
limit and the role would suit someone with a true entrepreneurial spirit.
You will develop new online product listings across a range of different platforms
including the website, eBay, Amazon and other online marketplaces. You will
be responsible for targeting existing customers and encouraging repeat business
through a mix including email marketing and social media.
This would suit someone experienced with online marketplaces and brimming
with ideas for generating sales and new business. A positive and enthusiastic
disposition and an eye for detail is essential. You will need to demonstrate a
good level of numeracy as you will be price/margin setting as well as measuring
the business against the competitor set.
The role will include travel throughout Burnley and Pendle; hence a valid driving
licence and use of own car is essential. Travel expenses will be reimbursed. At
Pendleside Hospice, you will find a fantastic team spirit and a commitment to
personal development and training.
This appointment is a crucial one for the Hospice and we want to be sure of
finding the right person. However, we recognise it is probably also a big step for
you, so if you wish to know more you can email lisa.pearson@pendleside.org.uk
or phone 01282 440155.
Thank you for your interest in Pendleside Hospice.
LisaJPearson
Lisa Pearson
Head of Income Generation
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 1ABOUT US
OUR MISSION:
Pendleside exists to provide palliative and end of life service provision for those
living with a life limiting illness and those important to them, living within our
local community.
PHILOSOPHY OF CARE:
Pendleside endeavours to promote and enhance quality of life for people with life
limiting illnesses and those important to them; by delivering specialist and
holistic palliative and end of life care, which addresses each person’s individually
assessed physical, psychological, social and spiritual needs.
Our care is planned and continually monitored to ensure appropriateness as
needs may change. Effective communication with the people we serve is
fundamental to our relationship with them. Their confidentiality, privacy, dignity
and choice are respected at all times.
Our multi-disciplinary approach facilitates integrated support in our inpatient,
outpatient, day service, community and family support services, in collaboration
with other local care providers.
Care is underpinned by relevant research, best practice guidance and
professional codes of practice.
OUR AIMS:
Pendleside strives to achieve three main aims: -
Charitable
To provide Hospice services to as many local people with life limiting illnesses
as possible, according to their needs, within operational and financial
constraints.
We aim to provide care free of charge to those we serve. However, as a
charitable organisation, we rely heavily on public contributions to maintain our
services and any donations are gratefully received.
Professional
To deliver the services, safely, ethically and legally, in accordance with our
philosophy of care.
Personal:
To commit unreservedly (individually and collectively) to the above charitable
and professional objectives.
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 2OUR VALUES:
Our values underpin everything that we do:
Care
We ensure a professional standard of high quality care provision delivered
with kindness, dignity and respect
Compassion
We ensure that a compassionate and a non-judgemental approach remains
central to the delivery of our services
Support
We ensure that people are listened to, their contribution valued and that
necessary support is provided according to each individual need.
OUR PEOPLE:
Pendleside is governed by a Trustee Board that takes overall responsibility for its
work and managed by a Senior Management Team.
The Board of Trustees is made up of volunteers with particular skills and
expertise in a variety of fields and led by a Chairman.
The Senior Management Team is led by the Chief Executive and has three other
members with specific responsibilities.
Board
of
Truste
es
Chief
Executive
Finance Head of Clinical
& Income Service
Business Generat s
Manager ion Manage
r
Pendleside currently has over 120 employees across the organisation which
equates to 90 whole time equivalent (WTE). In addition, seven staff work under
a practising privileges agreement and the Hospice has a Bank of Registered
Nurses and Auxiliary Nurses.
Volunteers are an integral part of the Hospice Team with over 600 active
volunteers, each one playing an invaluable role either within the Hospice and/or
our local community.
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 3OUR SERVICES:
Pendleside cares for 1500 people each year, across a number of services. These
include:
Inpatients
Hospice at Home
Outpatients
Family Support
Spiritual Care
Rehabilitation
Complementary Therapy
Psychological Support
Bereavement Support
Clinical services are available to adults, 18 years and over. In exceptional
circumstances patients between the age of 17 and 18 will be allowed to access
Hospice services. This will be assessed on an individual basis and only agreed
when access to external children’s services is not appropriate.
The Family Support and Bereavement Service provide support to children,
adolescents and adults.
Services are supported by Pendleside’s Catering and Domestic, Maintenance,
Finance and Administration, Fundraising and Retail teams.
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 4JOB DESCRIPTION
JOB TITLE: Online Marketplace Team Member
REPORTS TO: Head of Income Generation
REPORTED TO BY: Furniture Store Coordinators, Donation and Distribution
Centre Coordinator, Volunteers & any Kickstart or
apprentices from time to time
MAIN RESPONSIBILITIES:
To be responsible for driving sales of key lines on eBay, Amazon and
Facebook Marketplace
Utilise functionality of these platforms to maximise the sales potential
Working with the shops and donation and distribution centre to ensure a
constant supply of products to sell
Monitor sales and deliveries, ensuring excellent customer service at all times.
Comply with all legislation as detailed in the online and eBay trading policy
CORE TASKS
Online sales
Sourcing, sorting, researching and preparing products for sale through all our
online channels, ensure they are professionally photographed and listed on
appropriate online selling platforms (eBay, Amazon & Facebook shop)
Recruit, induct and develop a team of volunteers to support with on line sales
Deal with all enquiries professionally and within a timely manner
Social media programming and online content creation
Answer on line queries
Ensure any equipment or supplies are ordered and in stock
Manage the postage, packing and delivery of items sold online
Ensure stock sold in store is taken offline and vice versa
Maintain any required seller ratings and minimum standards
To plan and implement internal and external sales/promotions/campaigns
with the support of the Marketing Executive to raise the profile of the online
shops in the local area
Work with the Head of Marketing & Events on the development and
coordination of marketing initiatives and schedules
Income Generation
Support the online and furniture shops to deliver the annual income targets
as set out in the annual Retail budget
Maximise sales through every opportunity and manage controllable costs to
ensure optimum net contribution
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 5 Actively share and participate in the relocation of goods/stock to where the
best income is likely to be achieved
Work with recycling initiatives to increase income and decrease refuse costs
Ensure accurate financial records are maintained liaising closely with the
Finance and Business Manager to reconcile banking
Assist with the roll out and development of Gift Aid
Leadership
Through one’s own behaviour and leadership, promote positive relationships,
collaboration and effective teamwork across the Hospice.
Hold all staff in positive regard and foster a culture of respect and
consideration between all members of Pendleside Hospice team
Day to day management, leadership and support of the donation and
distribution centre and furniture store team and volunteers
Build effective working relationships with colleagues and volunteers
To ensure continuous self-development, ensuring that you have the required
skills and competence to undertake the job role
To actively participate in regular departmental and team meetings
contributing to plans for retail development and income generation
Support the Head of Income generation in the implementation of the retail
strategy and business plan
Develop and negotiate robust contracts/agreements with contractors,
suppliers in conjunction with the Head of Income Generation
To attend meetings as required, working with the Head of Income Generation
and Quality Assurance Manager as required
Arrange regular team meetings with direct reports to ensure effective and
consistent communication, ensuring the team they are fully engaged with
Retail objectives, vision, values and positively promote the hospice
To act as an ambassador for the Hospice promoting the excellent work across
all departments and demonstrating an involvement in fundraising
Recruitment, induction, appraisal and supervision of staff and volunteers
To act as a key-holder and be available to attend in an emergency situation
Risk Management
Develop, implement and maintain effective health and safety and risk
management strategies across the Hospice and with specific regard to the
responsibilities of the job role, including on line sales, manual handling,
driving, security
Ensure effective Health and Safety management including undertaking regular
Health and Safety audits and completion of risk assessments
Work closely with the Hospice maintenance team to ensure that the donation
and distribution centre and furniture store are maintained to a safe, secure
and high standard
Governance
Actively support the vision, philosophies and core values of the Hospice
Ensure that Hospice policies, procedures and standards are adhered to at all
times with particular regard to those concerning income generation
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 6 Work towards key performance indicators to ensure effective income
generation and quality and compliance
To ensure retail legal standards and best practice guidance are implemented
effectively
To ensure compliance with key performance indicators set by the organisation
Promote and manage high standards of information governance (IG) and
ensure compliance with the NHS IG Toolkit standards (level 2) and General
Data Protection Regulation (GDPR) regulation
PERSONAL DEVELOPMENT
Maintain personal competency by regularly updating skills and completing
mandatory training as required.
This document is intended to convey an outline of the post and the post-holders
responsibilities. You may be asked to carry out other duties relevant to your job
role or to meet organisational objectives.
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 7JOB SPECIFICATION
Attributes Essential Desirable How assessed
Experience Experience in online sales platforms, eBay, Amazon and Facebook Experience in a leadership role Application form
Marketplace etc. Experience working with Interview
Experience of maximising sales through online platforms and volunteers
marketing Previous experience in a
Procuring, displaying, supplying and delivery of products sales/marketing role
Working understanding of the value of items to be sold both new Video technology
and second hand Experience of contributing to
Experience of working with the public or within a customer care the running of a website
environment
Planning rosters and assigning tasks
Education, Good basic education to ‘O’ level/GCSE/GCE standard Sales and marketing Application form
Certificates
IT qualification or equivalent experience Digital marketing Interview
Qualifications Project management
& Training Leadership
Practical & A good understanding of online retail and how it works Ability to write, understand and Application form
Knowledge of Search Engine Optimisation (SEO) Interview
intellectual implement procedures
Commercial awareness and business sense
skills
An understanding of retail principles including stock procurement,
(including any control and targets
specialist Excellent communication skills
knowledge) Well-developed organisational skills/workload/priorities
Ability to embrace and implement change
Effective team management skills
Excellent oral and written communication
Ability to work unsupervised
IT literate including use of Microsoft packages, data bases, on line and
social media platforms
Knowledge and ability to adapt to new technologies
An understanding of data protection regulation and confidentialityDisposition / A driven individual who is excited by on line sales and targets Creative flair Application form
attitude / Interview
Ability to work flexibly according to the needs of the service
adjustment Ability to motivate and manage staff and volunteers
Commitment to “customer service”
Ability to work independently and as a member of the team
A leader by example, able to build respect
Self-motivated
Diplomacy and delegation skills
Health & Good attendance record Application form
Able to stand for long periods of time and manual handle equipment Interview
Physical References
and stock
Recruitment
medical
Circumstances Willingness to work flexibly including Saturdays and availability to Application form
cover evening and Sundays when necessary Interview
Valid driving licence and use of own vehicle
Prepared to undertake any further training relevant to the job role
Equal To have an understanding of, and an ability to, promote and implement Application form
equal opportunities Interview
Opportunities Ability to deal with a diverse range of people both internal and external
to the organisation
A commitment to anti-discriminatory practice
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
Page 9MAIN BENEFITS TERMS AND CONDITIONS
Annual Leave: The annual leave entitlement for a 37.5 hour a week post is 262.5 hours (27 days plus 8 public holidays)
Childcare Voucher Scheme: Pendleside Hospice offers a childcare voucher scheme
Healthcare Scheme: All staff are eligible to access the Benenden Healthcare Scheme www.benenden.co.uk
Notice Period: 2 months
Pension: Pendleside Hospice has a stakeholder pension scheme; the Hospice will match contribute up to 5% of an employee’s salary into the
pension scheme. Employees joining Pendleside Hospice from the NHS may continue with their NHS pension
Sick Pay: If the employee is unable to attend work because of sickness or some other health-related incapacity, the Hospice will pay full
salary net of any statutory sick pay entitlement, subject to the following conditions:
During probationary
No Hospice sick pay, but will receive Statutory Sick
period (first 3-6
Pay (if appropriate)
months)
From completion of
probation up to 12 Two months sick pay at half-pay
months service
A maximum of 13 weeks full sick pay followed by 13
From 12 months service
weeks at half-pay
HOW TO APPLY
If you are interested in this position, complete the application form on the Pendleside Hospice website www.pendleside.org.uk/jobs, referring
to the job description and person specification.
Pendleside Hospice, Recruitment Pack, online Market Place Team Leader, March 2021
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