Patient Services - Diagnostic Laboratory of Oklahoma
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Patient Services
Patient Services
With DLO, you’re good to GO:
DLO offers exceptional care at our Patient Service Centers (PSCs), collecting patient specimens in an easy,
convenient process that ensures high levels of patient satisfaction. It’s all part of our effort to deliver
personalized, high-quality service — the kind you deliver in your own practice.
About this section
This section will acquaint you with services DLO offers to patients. Pages include:
Improving patient care through Quanum Solutions
Sample Patient Invoice and Payment Coupon
MyQuest Patient Portal
DLO’s Patient Service Center Listing can be found in the Addendum or at dlolab.com/locations.
43
DLO Go Kit 03/2018
Providing answers to patient questions
Positively impacting the lives of our patients
Empowering patients to take a more active role in their healthcare decisions
Choose to Know is an education and prevention program created by DLO specifically for Oklahomans. DLO provides both patients
and healthcare providers with information on diagnostic test recommendations from leading disease prevention organizations such
as the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and American Heart Association
(AHA). Rather than focus on a specific specialty such as women’s health, Choose to Know will concentrate on the importance of
patient and provider education, promoting healthy lifestyles and having a proactive approach to healthcare. Patient messaging
demographically targets specific Oklahomans to educate them on health conditions, suggested testing guidelines, and laboratory
tests available. The provider material, designed to complement the patient messaging, consists of information such as Oklahoma-
specific statistical health data, guidelines on certain disease states, demographical targeting, and DLO’s available diagnostic tests.
Education and Services
DLO offers comprehensive patient services to simplify patient management and communication. But only DLO goes above and
beyond by providing a range of education and wellness services for patients:
• choosetoknow.com provides information for patients and providers from leading disease prevention organizations on current
disease and/or health crisis statistics, often comparing Oklahoma with National rankings.
• Direct patient access testing for order select lab tests without a health care provider. Testing DLO Direct™ allows patients to
have the most accurate and up-to-date information needed to proactively manage their personal health and cost of health care.
• Complete online patient health library, as well as printed brochures in English and Spanish
• Online, secure access to test results, medical information and bill pay
• Secure, fast, patient-friendly access to individual results to empower better choices
Patients can access these tools and services by going to dlolab.com/patient.
44 Patient Services
DLO Go Kit 03/2018
MyQuest Patient Portal Accessing health information has never been easier. MyQuest delivers critical information directly to a computer, tablet and smart phone giving patients the tools needed to view, access and securely share health information everywhere. Receive and understand lab results MyQuest provides easy to understand results directly from the lab. MyQuest Advanced Access DLO offers expanded, electronic access back to January 1, 2010 to your health data via the new service MyQuest Advanced Access. Track medical information Update MyQuest with details about medical conditions and food and medication allergies. Medication tracking and reminders Store medication information with reminders with smart phones and tablets only. Track healthcare provider information Manage physician names, specialties and contact information, hospital and pharmacy numbers, even insurance plan, group and policy numbers in MyQuest. ICE: In Case of Emergency Save all your emergency information for instant access when needed. For the patient’s protection, MyQuest requires a password to access health information on a mobile device. Share health information Email or fax (via mobile app only) to medical providers, family or emergency contacts directly from the MyQuest mobile app. Access child’s results Must provide legal documentation that verifies authority as child’s representative. For more information, please visit dlolab.com/patient/patient-lab-results Computer view Mobile view DLO Go Kit 03/2018 Patient Services 45
Patient Payment Options
Invest in answers for better health
Past Due Balance
A past due balance must be settled before new services can be provided at a Patient Service Center.
If you have a past due balance from a previous service, you will be required to make a payment before you can receive future services.
• For your convenience, we accept all 4 major credit cards, debit cards, health savings cards, checks, or money orders.
Easy Pay
A simple way for you to pay for your portion of lab testing during your visit.
Don’t worry about writing a check and mailing payments. We make it easy and convenient so you don’t receive a bill later.
• Simply present your credit card or health savings card during your visit. We accept all 4 major credit cards, debit cards, and
health savings cards.
• You will approve a maximum charge to your card, which will only be made if a balance remains after your insurance provider
processes your claim.
• If the balance is more than you authorized at the time of service, we will send you a bill for the remaining lab fees.
• DLO will notify you by email when your credit card has been charged if your email address has been provided.
Uninsured Patient Pricing
Full payment is due at time of service.
Payment is required in full at time of service for uninsured patients at Patient Service Centers.
• If you are uninsured, you may receive a discount of 40%-50% off standard prices on most testing through the Quest Diagnostics
Uninsured Patient Pricing (UPP) program.
• The UPP program is only available through participating doctors. To learn more about UPP, discuss with your doctor.
• You cannot sign up for UPP at a Patient Service Center.
• We accept all 4 major credit cards, debit cards, checks, or money orders.
Managing Expenses through DLO Direct™, patient direct access testing
DLO believes patients should have the most accurate and up-to-date information needed to pro-actively manage personal health.
DLO Direct, launched in July 2016, is a new program that gives patients the ability to order select lab tests without orders from a
health care provider.
• DLO Direct offers a variety of confidential tests, including general wellness, drug screening , infectious disease, and many more.
• Cost of testing through DLO Direct can be less expensive than insurance co-pays and/or coinsurance.
• Payment is due at time of testing.
• We accept all 4 major credit cards, debit cards, checks, or money orders.
• Patient’s can share test results, delivered through myquest.com, with health care provider for interpretation and consultation
Personal health management is most effective when it involves a partnership with a health care provider. DLO encourages patients
to share test results with a personal health care provider. Only a health care provider can interpret laboratory testing results and
provide an accurate picture of a patient’s health status.
46 Patient Services
DLO Go Kit 03/2018Patient Invoice
Reduce the number of patient billing inquiries you receive with easy-to-comprehend patient invoices and convenient online payment
options. Billing specialists are available to answer any questions for you or your patients.
Page 1 of 1
Laboratory Invoice
For services not included in your physician's bill
P.O. Box 7306 • Hollister, MO 65673-7306
Feb. 21, 2014 $21.36 Mar. 14, 2014
Invoice Number Lab Code
2244348946
12345678 DLO
DLO 00051883 7155524 2244348946 1 Patient Name: SCOTT BAUGH
KIMBERLY BAUGH
405 S OKLAHOMA AVE
2 Responsible Party: KIMBERLY BAUGH
Date of Service: December 24, 2013
CHEROKEE, OK 73728-2545
Lab Results and Diagnosis Questions Must Be
Answered By Your Physician.
Customer Service
LOG ON NOW at www.DLOLab.com to conveniently pay your
invoice, provide updated insurance information, or take a patient
Referring Physician: FERGUSON,D. O. survey.
Physician Address: 405 S OKLAHOMA AVE
Phone 1-888-241-7742
CHEROKEE, OK 73728
Fax 1-800-568-2132
WEEKDAYS 09:00 AM - 07:00 PM EST
1 Se Habla Espanol 09:00AM - 07:00PM Hora Estándar del Este
Insurance Name: OK ST ED EMPL
Insurance ID: 04071012
Group Number: Please have your invoice available for reference.
This invoice is for laboratory tests performed at the request of the referring physician. These charges are separate from the physician's fees.
OK ST ED EMPL indicated the balance is your co-payment, co-insurance, or deductible and is your financial responsibility. Prompt payment is
appreciated. Thank you for using DLO.
006414 1/1
CPT Insurance Insurance Medicare/ Patient Patient
Date Test Description Charge
Code * Discount Paid Medicaid Paid Paid Owes
12/24/13 86141 CRP; HIGH SENSITIVITY $50.00
3 01/10/14 ADJUSTMENT ($28.64)
Tax ID: 73-1560760 ICD-9 Codes: V70.0 $50.00 ($28.64) $0.00 $0.00 $0.00 1$21.36Insurance information
Services Performed by: QUEST DIAGNOSTICS DALLAS IRVING, TX
* The CPT codes provided are based on AMA guidelines and without regard to specific payor requirements
2 Patient information
3 Test(s) performed
4 Convenient payment options,
including online payment
Please fold and tear along perforation and remit with payment in the envelope provided.
Lab Code: DLO
$21.36
Due Date: Mar. 14, 2014 Invoice Number: 12345678
2244348946
LOG ON NOW. Pay your bill online securely at Patient Name: First
SCOTT Name Last Name
BAUGH
11
www.DLOLab.com
or call 1-888-241-7742.
Diagnostic Laboratory of OK also accepts: If you received an explanation of benefits showing your responsibility is less than the
amount shown on this bill, please pay the lesser amount. To fully resolve your invoice,
please provide a copy of your explanation of benefits.
4 MAIL PAYMENTS ONLY TO:
DIAGNOSTIC LABORATORY OF OK
Please make checks payable to Diagnostic Laboratory of OK. PO BOX 740732
Be sure to include invoice number on your check. CINCINNATI, OH 45274-0732
❏ Check here if address has changed.
Please provide your new address information on the back.
Quest Diagnostics reserves the right to assign this receivable to any of its affiliates.
DLO Go Kit 03/2018 Patient Services 47You can also read
