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PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
FLIGHT ATTENDANT
PAY, WORK RULES AND
BENEFITS COMPARISON

INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020.
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
TABLE OF CONTENTS

    INTRODUCTION

    PAY
    5 — 2020 TOTAL COMPENSATION
    6 — TOP OF SCALE RATES
    6 — HOURLY FLIGHT PAY RATES
    7 — PURSER AND FLIGHT LEADER PAY
    8 — PER DIEM
    8 — LANGUAGE OF DESTINATION PAY (LOD)
    9 — ANNUAL RECURRENT TRAINING PAY (CQ)
    9 — PAID HOLIDAYS
    10 — GROUND HOLDING PAY PER HOUR
    10 — MULTI-LEG PREMIUM PAY (MLPP)
    11 — JURY DUTY PAY
    11 — INTERNATIONAL PREMIUM PAY
    12 — SKYBUCKS
    12 — PREMIUM MONTHLY OVERRIDE PAY
    13 — PROFIT SHARING
    14 — SHARED REWARDS
    15 — VACATION
    16 — RETIREMENT 401(K)
    16 — RETIREMENT PENSION

    REPRESENTATION
    18 — AFFILIATIONS
    18 — UNION DUES

    WORK RULES
    20 — DOMESTIC DUTY DAY LIMITATIONS
    21 — INTERNATIONAL DUTY DAY LIMITATIONS
    22 — REST (LAYOVER AND AT BASE)
    23 — MINUTES UNDER PAY AND RULES
    23 — DUTY RIG
    23 — TRIP RIG
    24 — MINIMUM DUTY PERIOD CREDIT
    24 — RESERVE SYSTEM

    2019 BENEFITS
    26 — 2020 HEALTH INSURANCE: AVERAGE COST-SHARE & PREMIUMS
    27 — 2020 HEALTH INSURANCE: HEALTH REWARDS
    28 — SICK /PAID PERSONAL TIME (PPT)
    29 — DISABILITY: PERCENTAGE PAY PROTECTION

                                                                2
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
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INTRODUCTION
Delta flight attendants are the best in the industry—that’s why we are
committed to providing you an industry-leading package of total compensation,
benefits and work rules as compared to our global competitors, American and
United. These airlines have similar business models, scale, complexity, customer
bases, employee size and worldwide market presence to Delta.

This document gives you transparent side-by-side comparisons on the issues
you’ve told us you care about. No airline is perfect, but when we look at the
big picture we think you’ll agree we have a great thing going here at Delta. We
update and share this comparison annually to deliver the most up-to-date facts
as part of our commitment to open, honest and direct communication.

Our people are the Delta Difference, and that’s why we continue to invest in you.
All flight attendants received a 4% hourly flight pay rate increase on October 1,
2019 (the 12th increase in 13 years), and that’s on top of ongoing investments in
work rules and pay components, many made possible through our partnership
with the EIG.

This document uses known information as of December 31, 2019, in effect by
February 1, 2020.

                                                                                    3
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
D E LTA F L I G H T AT T E N D A N T PAY, W O R K R U L E S , & B E N E F I T S C O M PA R I S O N | 2 0 1 9

                                   SECTION 01:

                       PAY
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
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           2020 TOTAL COMPENSATION

TOTAL CASH COMPENSATION
For each carrier = Base rate at top of scale (x 960 hours) + Profit Sharing (payout for 2019) + Shared
Rewards (payout in 2019)

        PROFIT SHARING
        Calculated by applying actual profit sharing payout
        percentage times the top-of-scale base rate for a 960
        hour year based on base pay rates in effect during 2019.
        For the average Delta flight attendant at the top-of-
        scale, profit sharing and Shared Rewards provided an
        additional 17.6% of pay for 2019.

HOURLY RATE OF PAY                                                                      SHARED REWARDS
Hourly flight pay rates are based on an 80-hour month.                                  Shared Rewards reflects the actual amount paid in
                                                                                        2019 and OAL payments for similar programs.

* AA flight attendants do not have a scheduled raise in 2020.                                                                               5
** United flight attendants are scheduled to receive a 2% increase on 9/1/20 ($67.11) and their current rate is $65.79.
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
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                TOP OF SCALE RATES
   YEARS TO REACH
     TOP OF SCALE                                         12                                               12                                            12
               YEARS TO REACH
                 TOP OF SCALE                    12                                        12     12
TOP OF SCALE RATES
                                               $69.59                                     $68.25* $65.79**
          TOP OF SCALE RATES
                                                     $69.59
                                                      EFF. 10/1/19
                                                                                       $68.25       *
                                                                                          EFF. 1/1/19
                                                                                                      $65.79    ** 9/1/20
                                                                                                           EFF. UNTIL
                                                           EFF. 10/1/19                          EFF. 1/1/19                       EFF. UNTIL 9/1/20

                                                                                         3% LESS AT ALL STEPS                              6% LESS AT ALL STEPS
                                                                                       3% LESS AT ALL STEPS                    6% LESS AT ALL STEPS

                HOURLY FLIGHT PAY RATES
                START TO TOP OF SCALE
                $70                                                                                                                                         $69.59
   $70                                                                                                                                                        $68.25
                                                                                                                                                                            $69.59
                                                                                                                                             $60.09
                                                                                                                                             $58.35             $65.79**
                                                                                                                                  $57.36
                                                                                                                                             $56.21                             $68.25
                                                                                                                                  $55.70                        $60.09
                                                                                                                         $55.83                                                   $65.79**
                $60                                                                                             $53.81   $54.21
                                                                                                                                  $53.65
                                                                                                                                                   $57.36
                                                                                                                                                                $58.35
                                                                                                     $52.36     $52.25   $52.21                                 $56.21
                                                                                                                                                   $55.70
                                                                                        $50.74       $50.86     $50.34              $55.83
   $60                                                                                  $49.28       $48.98              $53.81     $54.21
                                                                                                                                                   $53.65
                                                                                        $47.46
                                                                              $46.37                          $52.36     $52.25     $52.21
                $50                                                           $45.04          $50.74          $50.86     $50.34
                                                                              $42.45          $49.28          $48.98
                                                                     $40.96                   $47.46
                                                                     $39.77    $46.37
                                                            $37.19
   $50                                                      $36.11
                                                                     $37.49
                                                                               $45.04
               $40                               $34.91
                                                            $34.03             $42.45
                                                 $33.90
                                      $32.81     $31.95              $40.96
                            $30.95    $31.86
                            $30.06
                                                                     $39.77
                                      $30.04
                            $28.32
                                                          $37.19     $37.49
                                                          $36.11
   $40          $30                         $34.91
                                                          $34.03
                                            $33.90
                             $32.81         $31.95
                 $30.95      $31.86
                 $30.06      $30.04
                 $28.32
                $20
                            Start       1            2         3       4       5          6            7           8       9       10         11         12
   $30
                      DELTA STEP
                      INCREASES       6%         6%            7%    10%      13%        9%          3%          3%       4%       3%        5%          16%

   $20
                 Start          1            2             3          4            5             6             7          8           9             10               11    12
         DELTA STEP
         INCREASES            6%            6%            7%         10%       13%            9%              3%         3%         4%             3%            5%        16%

     * AA flight attendants do not have a scheduled raise in 2020.
     ** UA’s hourly flight pay rate average at 80 hours a month is $66.62 inclusive of their quarterly incentive program. United flight attendants are scheduled to                  6
     receive a 2% increase on 9/1/20 ($67.11).
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
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    PURSER AND FLIGHT LEADER PAY
INTERNATIONAL ONBOARD LEADER (PQ+SL)

              $9.50                   $9.45
                                      $9.45
              $9.50
                                                                        $9.25
                                                                        $9.25

              $9.00
              $9.00

              $8.50
              $8.50

              $8.00
              $8.00

                                                                                 $7.50
                                                                                 $7.50
              $7.50
              $7.50

                PQ
                PQ                    $5.65
                                      $5.65                            $7.50
                                                                       $7.50     $7.50*
                                                                                 $7.50*

                 SL
                 SL                  $3.80
                                     $3.80                             $1.75**
                                                                       $1.75**   $0.00
                                                                                 $0.00

DOMESTIC FLIGHT LEADER
             $4.00
             $4.00
                                      $3.50
                                      $3.50
                                                                                 $1.00-
                                                                                 $1.00-
                                                                                 $3.00***
                                                                                 $3.00***
              $3.00
              $3.00
                                                                        $2.50
                                                                        $2.50

              $2.00
              $2.00

              $1.00
              $1.00

                  $0
                  $0

                                                                                            7
* $6.50 if not qualified.
** Only B757. B767 and A330.
*** $1.00 - A319, A320, B737; $2.00 - 737/8/9, 757; $3.00 - Widebody
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
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                     PER DIEM
                      $3

                                                               $2.50/hr***

          DOMESTIC
DOMESTIC PER DIEM PER DIEM                                                                            INTERNATIONAL
                                                                                            INTERNATIONAL    PER DIEM PER DIEM
           DOMESTIC PER DIEM                      $2/hr**                       $2/hr†     INTERNATIONAL
                                                                                                       $2/hr     PER DIEM
                                                                                                                    †

                                  $1.80/hr*
$2.50      $2.50                                                $1.54/hr††
          $2.45/hr
                 $1.50 $2.45/hr                                                             $3.00           $3.00
                                                                                                           $2.90/hr        $2.90/hr

$2.40       $2.40
                                                                                                                                              $2.75/hr         $2.75/hr

$2.30       $2.30
                                              $2.25/hr        $2.25/hr                         $0/hr
                      $0                                                                    $2.50           $2.50           $2.45/hr         $2.45/hr
$2.20       $2.20
          $3               $2.15/hr           $2.15/hr
                                                 $2/hr**
                        $1.80/hr*                                        $1.54/hr***
$2.10       $2.10
        $1.50

                                                                                            $2.00           $2.00
$2.00     $0$2.00

  $0            $0                                                                              $0              $0

           DELTA IS           14%
                           DELTA   IS           14%
                                                  9%                9%                                     DELTA IS            18%
                                                                                                                            DELTA   IS           18%
                                                                                                                                                   5%                  5%
                            more than AA      more
                                                more
                                                   than
                                                      than
                                                        AAUA     more than UA                                                more than AA     more
                                                                                                                                                more
                                                                                                                                                   than
                                                                                                                                                      than
                                                                                                                                                        AAUA      more than UA

                     LANGUAGE OF DESTINATION PAY (LOD)

                            $2.25/hr*                                                                   $2.50/hr**
                                                                     $2.00/hr*

                            Delta LODs have an opportunity to earn more in LOD pay because they do not have
                            to hold the position to receive the pay.

           In May 2019, Delta added a new enhancement to the LOD program called LOD Short Staffing pay. When
           the targeted LOD staffing is not met, the compensation that would have been provided to the missing
           LOD flight attendant(s) is reallocated among the LODs who worked the flight and added to the standard
           $2.25/hour LOD pay.

                                                                                                                                                                          8
           *Paid to LOD program participants on each required language segment, even if LOD staffing requirement has been met. Flight attendants do not have to hold
           the bid language position to receive the LOD premium.
           ** Only paid to LODs holding specific LOD positions.
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
4:45hr/day                                                  $75/day                                                   3:00hr/day                                          HOME >

                   ANNUAL RECURRENT TRAINING PAY (CQ)

  $70

  $60
                  4:45hr/day*                                           $75/day                                   3:00hr/day*
  $50

  PAY
  $40                 $330.55 at TOS                                    $75 at all steps                              $197.37 at TOS

  $30                                      4.5X         more than American and                 68% more than United.

  $20
            Start             1             2

                   PAID HOLIDAYS

                                        7*
                                      DAYS

                                                                                                                                    5***
                                                                                                                                   DAYS

                                                                                      3**
                                                                                    DAYS

        ANNUAL RECURRENT TRAINING PAY: * Paid at flight pay rate.
        HOLIDAY PAY: * Pay the greater of $25 per actual flight hr or $6.25 per hr for Time Away From Base (TAFB) + longevity hourly premium on the holiday (base         9
        local time). ** Pay $75 per day if trip touches Thanksgiving, Christmas or New Year’s Day. *** Hourly rate of pay x credited flight time for the trip ÷ # of hr
        away from home x # of hr away from home falling within the holiday.
PAY, WORK RULES AND BENEFITS COMPARISON - FLIGHT ATTENDANT - INFORMATION KNOWN AS OF DECEMBER 31, 2019. AND IN EFFECT AS OF FEBRUARY 1, 2020 ...
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           GROUND HOLDING PAY PER HOUR
           (AFTER 30 MINUTES)

                 $20

                                         $15/hr
    4:45hr/day*  $15
                                                                              $75/day                                                        3:00hr/day*

                 $10

                                                                                   $7/hr

                   $5

                                                                                                                           1/2 credit*
                  $0

                                         MULTI-LEG PREMIUM PAY (MLPP)
           MULTI-LEG PREMIUM PAY
           (MLPP)

                         Only at Delta:                                                                 Flight attendants have received nearly $2M in
                        premium pay of                                                                                  MLPP payouts

                                                                                                                     $2M
                                                                                                $2M

       beginning with the fourth and greater** working
        leg in each duty period, effective June 1, 2018.                                      $1.5M

                        1                                                                        $1M

                                                              4       $20
                                                                   PREMIUM PAY
                                                                                             $0.5M
   2                                 3

                                                                                                                                             $0   $0

                                                                                                   $0

                                                                                                                                                        10
* Assuming 1 hour ground hold, calculation: 1:00 - :30 (first :30) = :30. :30 x 0.5 = :15. :15 x hourly flight pay rate = 1st hour of pay.
**This only refers to the occasional reroute with additional legs.
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                      JURY DUTY PAY
      $70

      $60

      $50

      $40
                                       6:00                                      4:15            TRIPS
                                                                                                 MISSED
                                         /DAY                                    /DAY

      $30                                                                         PAY

                                    $417 at TOS                                  $290       Varies based on
                                    44% more than American                                   value of trip
      $20

                      INTERNATIONAL PREMIUM PAY
                      PER HOUR

$70
                                 $5

                                                                                   $3.00-
$60
                                 $4                                                $3.75*

$50
                                 $3

                                                        $2.05
                                                                                                $2.00
$40
                                 $2

$30                               $1

$20                              $0

                                                                                                              11
            * Depends on whether designated international premium destination.
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                  SKYBUCKS PROGRAM
             SkyBucks is unique to Delta and represents a significant investment in our people. It is a performance-
             based incentive program to recognize and reward flight attendants for meeting specified performance
             metrics. This program recognizes outstanding performance on-board through our OnBoard Customer
             Satisfaction survey program when at least one qualifying customer satisfaction survey is completed.
             New and improved in 2020— you have three ways to earn, including rewarding you for each and every 5
             you receive in the Overall Flight Attendant Interaction category.
             Earn an additional 5 Skybucks ($5) for each survey that rates the crew with all 5’s in every category.
             A monthly $25 bonus program provides flight attendants with an opportunity to earn 25 extra SkyBucks
             ($25) for meeting targeted quarterly goals.

                                                IN 2020,
                                                   THE S KYB UCKS P RO GRAM
                                                               I S P ROJECTE D TO

                                                                PAY OUT
                                                 MORE THAN EVER BEFORE.

                  PREMIUM MONTHLY OVERRIDE PAY
             DELTA
             New in 2020: in any month when system schedule value (SSV) is 83 hours and greater: 40% premium
             to the hourly pay rate for qualifying hours flown between 90-110 for qualifying hours*
             And in June, July and August, a 25% premium will be in place if SSV falls below 83 hours but remains
             between 81:00-82:59 (inclusive).
             Delta’s override pay is the most generous and it’s unique in that it allows a top-of-scale flight attendant
             to earn an additional $27.84 per hour and the new hire rate is $12.38 per hour.

             AMERICAN
             Does not have an override/incentive program

             UNITED
             Pays $5/hour for all block hours flown in excess of 200:00 per calendar quarter, including vacation
             and deadhead to a maximum of 330:00, except that no incentive pay will apply for block hours in
             excess of 110:00 in a bid month.

*Qualifying hours: value of each rotation flown (block and credit); A-Day Guarantee; A-Day Standby; Availability Guarantee   12
*Non-qualifying hours: vacation; CQ/training; SPT/PPT; SAFA; RR04; OCC4; FIOD; FIVD
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         PROFIT SHARING
                                             2019 Payout                 2019 Payout                     Company 401(k)
                                             Percentages                   at TOS                         Contribution

                                             16.71%                   $10,770                                $793
                                               1.40%                        $917                                $45
                                               6.93%                     $4,376                                     $0
DELTA
Delta’s profit sharing plan for all employees is funded with 10% of profits for the first $2.5B of profits and
20% of profits in excess of $2.5B. On Feb. 14, 2020, Delta paid out $1.6B in profit sharing; pay outs for
eligible employees equaled approximately two months of pay.
Are profit sharing payments 401(k) eligible? Yes. Profit sharing payouts are eligible for both fixed and
              POOLcontributions
matching 401(k)    OF           from Delta.    POOL OF                              POOL OF

AMERICAN
           10%
             UP TO $2.5B
                                                           5%                      UP TO PRIOR YEAR’S
                                                                                                       10%
                                                                                 PROFITABILITY. 20% FOR
               20%                                    2019  Payout
                                                                                 PROFIT EXCEEDING PRIOR
The profit sharing pool is funded by 5% of eligible pre-tax profits for all employees.
                                  2019 Payout                                 Company    401(k)
                                                                                    YEAR’S AMOUNT
     FOR PROFIT EXCEEDING $2.5B
Are profit sharing payments 401(k)    eligible? Yes. Profitatsharing
                                  Percentages                 TOS payouts areContribution
                                                                                    eligible for both fixed and
matching 401(k) contributionsELIGIBLE
                               from American.
                                      FOR 401(K) CONTRIBUTIONS (FIXED AND MATCHING)

                 YES                     16.71%                YES$10,770                           $793NO
UNITED
                                           1.40%                     $917
There are three plans; flight attendants receive less than pilots but more than agents. For flight    $45
attendants, the profit sharing pool is funded by 10% of eligible profits up to the adjusted pre-tax profit
amount from the prior year and 20% on profits in excess of the adjusted pre-tax profit amount from the
prior year.                                6.93%                   $4,376                              $0
Are profit sharing payments 401(k) eligible? No. Profit sharing payouts are not eligible for 401(k)
contributions from United.

              POOL OF                                   POOL OF                                   POOL OF

          10%
            UP TO $2.5B
                                                      5%                                      10%
                                                                                             UP TO PRIOR YEAR’S
                                                                                           PROFITABILITY. 20% FOR
              20%                                                                          PROFIT EXCEEDING PRIOR
                                                                                              YEAR’S AMOUNT
     FOR PROFIT EXCEEDING $2.5B

                                  ELIGIBLE FOR 401(K) CONTRIBUTIONS (FIXED AND MATCHING)

               YES                                       YES                                        NO
                                                                                                                          13
$70
                                                                                                                   HOME >

                                                                                                             $60

        SHARED REWARDS
                                                                                                             $50

DELTA                                                                                                        $40

Award based on four performance metrics and pays $25, $50, $75 or $100/month.
                                                                         $46.38
Performance metrics are:
                                                                                                             $30
                                                                                                                   $70

                                                                                                             $20

                                                                                                                   $60
  COMPLETION                  ON-TIME                   BAGGAGE                   NET PROMOTER
    FACTOR                    ARRIVALS                  HANDLING                   SCORE (NPS)

                                                                                                                   $50

       Did You Know?
       In 2019, domestic NPS was 50.8%,PAID    INhigher
                                         5 points 2019 year-over-year and exceeding our goal.
                                                                                                                   $40
       Delta maintains a 30+ point lead over both AA and UA.

                                                                                                                   $30

    $1000
AMERICAN
                                            $0                             $400
Triple Play monthly incentive program awards flight attendants up to $150/month based on ranking first
in the DOT monthly reports in each of three categories ($50 on-time arrival, $50 baggage performance,              $20
and $50 for customer satisfaction). If AA does not place first in any of the categories, flight attendants
may still earn a $50 bonus if D-zero is over 70%.
     COMPLETION                   ON-TIME                    BAGGAGE                  NET PROMOTER
UNITED  FACTOR                    ARRIVALS                   HANDLING                    SCORE (NPS)
Monthly Performance Bonus: Employees can earn $125 each month based on On-Time performance goals
and customer satisfaction performance ($25 arrival, $50 departure, $50 customer satisfaction).

                                             PAID IN 2019

      $1000                                     $0                                 $400

                                                                                                                   14
OR GREATER                        THAN 7 DAYS

                                                                                                                                                                            3:15HR/DAY                          HOME >
              3:45HR/DAY*                    3:15HR/DAY                               4:00HR/DAY                         3:30HR/DAY

                       VACATION
      VACATION DAY ACCRUAL
                                                                                                                                                                                                     DL AA UA
                                                                                                                                                                                                     35 31 40

               40
                                                                                                                                                                            33                  33
                                                                                                                                                                                           31
               30                                                                                         28                   28                 28              28              28
                                                                                                                        26                  26              26
                                                                                                                                                       23              23
       Days

                                                  21                  21                  21                                           21
               20                                           19                  19                  19             18
                          14                                                                   14
                                       12                                  12
                                                       10
               10                 7

                   0
                                  1-4                  5                   6               7-10               11-12               13-15                16              17             18-24             25
                                                                                                         Years of Service

      VACATION DAY VALUE

              45                                                                                                             500                 490 days                                            490 days
                                                                                     BLOCKS OF 7 DAYS                   BLOCKS OF LESS
                   PAY                        CREDIT                                   OR GREATER                        THAN 7 DAYS
                                                                                      40 days
              40                                                                                                                                                           3:15HR/DAY
           3:45HR/DAY*                      3:15HR/DAY                               4:00HR/DAY                     3:30HR/DAY
                                                                                                                        450
                          35 days
              35
                                                            31 days
                                                                                                                             400
              30                                                                                                                                                           375 days
                   Delta’s number of days                                                                          By the time a Delta flight attendant reaches

           EXCEEDS
                                                                                                                    their 21st year, they would have received
                                                                                                                                                         DL AA UA
              25                                                                                                              350
                                                                                                                                                                                                35 31 40
               AA’s and UA’s for the first

           16 YEARS
            40

                                                                                                                                                 490
                                                                                                                                                                           33              33
                                                                                                                                                                                      31
            30                                                                                           28                  28                  28              28              28
                              of service.                                                                          26                  26                  26
                                                                                                                                                      23              23
    Days

                                             21                  21                  21                                           21
            20                                         19                  19                  19             18
                                                                                                                                        days of vacation
      350 232 325
                         14                                                               14
                                  12                                  12
                                                  10
              10              7
                                                                                                                                        the same as United and
           DL
            0
                                       AA                             UA                                                           115 DAYS MORE
           Total number
                    1-4 of vacation
                               5       days
                                       6                                               7-10               11-12              13-15               than
                                                                                                                                                  16 American.
                                                                                                                                                        17     18-24                                   25
                for the first 16 years
                                                                                                     Years of Service

*3:45/day for the first 14 vacation days; subsequent vacation days thereafter are paid at 3:30/day.                                                                                                             15
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$46.38
                           RETIREMENT 401(K)

                        Fixed
                     Contribution                          3%                              3%                       5%
                       Company
                        Match                             6%                              2.5%                      3%
                         Total
                 Fixed + Max Employee                    15%                               8%                      11%
                     Contribution +                   (3% + 6% + 6%)                  (3% + 2.5% + 2.5%)         (5% + 3% + 3%)
                    Company Match

                                                         9%           contributed by Delta

               DELTA
               Contributes up to 9% of pay (3% fixed contribution plus up to 6% match on flight attendant’s contribution).

               AMERICAN
               Contributes up to 5.5% of pay (3% fixed contribution plus up to 2.5% match on flight attendant’s contribution).

               UNITED
               Contributes up to 8% of pay (5% fixed contribution plus up to 3% match on flight attendant’s contribution).

                           RETIREMENT PENSION

                               Frozen*                                         Frozen**                    Terminated***

                             Delta is committed to making contributions every year to the frozen defined benefit
                             plan and in 2013 we began making significant contributions over and above what is
                             required by the Pension Protection Act.

         * Frozen as of 12/31/05. NW contract pension plan frozen as of 9/30/06.                                                  1616
         ** Frozen as of 11/1/12
         *** Terminated 6/20/05 and assumed by PBGC
D E LTA F L I G H T AT T E N D A N T PAY, W O R K R U L E S , & B E N E F I T S C O M PA R I S O N | 2 0 1 9

                                   SECTION 02:

REPRESENTATION
HOME >

                        AFFILIATIONS
                                                                                             NEGOTIATIONS
                          AIRLINE                    REPRESENTATION                             STATUS

                                                                                             IN NEGOTIATIONS SINCE
                                                            APFA                                  JANUARY 2019

                                                        NEGOTIATIONS                                 NEGOTIATIONS
AIRLINE                 REPRESENTATION
                               AIRLINE                    AFA
                                                          REPRESENTATION                    MAY NEGOTIATE STARTING
                                                           STATUS                                       STATUS
                                                                                                 AUGUST 2020

                                                            DIRECT
                                                        IN NEGOTIATIONS SINCE            ANNUAL REVIEW,    WHICH
                                                                                                  IN NEGOTIATIONS SINCE
                            APFA                               APFA
                                                             JANUARY 2019
                                                       RELATIONSHIP                         INCLUDES FLIGHT
                                                                                                       JANUARY 2019

                                                                                          ATTENDANT FEEDBACK

                             AFA                                    AFA
                                                       MAY NEGOTIATE STARTING                       MAY NEGOTIATE STARTING
                                                            AUGUST 2020                                  AUGUST 2020

                            DIRECT                   ANNUAL REVIEW,  WHICH
                                                                 DIRECT                         ANNUAL REVIEW, WHICH
                         RELATIONSHIP                   INCLUDES FLIGHT
                                                             RELATIONSHIP                          INCLUDES FLIGHT
                                                      ATTENDANT FEEDBACK                         ATTENDANT FEEDBACK

          $600
                        UNION DUES                                                $600

                                                 $492

                 $600
                                           $600                                          $600

          $300

                   $492                                  $492

                                                                                                                     $0 Dues for Delta

                                                                                                                     Monthly dues
                 $300
                                                                                                                     Annual dues
                                                                                $50
                            $0                 $41
            0

                                         $50                                          $50
  $0             $41                $0                $41
                    0

                                                                                                                                    1818
D E LTA F L I G H T AT T E N D A N T PAY, W O R K R U L E S , & B E N E F I T S C O M PA R I S O N | 2 0 1 9

                                   SECTION 03:

              WORK
              RULES
HOME >

                   DOMESTIC DUTY DAY LIMITATIONS:
                   SCHEDULED v. ACTUAL

                 SCHEDULED                  ACTUAL                SCHEDULED                  ACTUAL                SCHEDULED             ACTUAL
                          DOMESTIC TURNS                                 DEPARTS: 0500 - 1659                           HIGH VALUE TURNS ONLY

                                          GREATER OF
                 14:00                   15:00                    13:15                   15:00                   14:00               16:00
                                         OR SCHEDULED
                                             +2:00

                         REGULAR DOMESTIC                                DEPARTS: 1700 - 2259                            DEPARTS: 0500 - 1859

                 13:00                   15:00                    12:15                   13:00                   13:00               15:00
                                                                         DEPARTS: 2300 - 0459                            DEPARTS: 1900 - 0459

                                                                   11:15                  12:00                    11:30              13:00

   DUTY ≤14:00

* A high value trip is defined as a single duty period containing no more than 3 flights with a total flight time of 9:00 or more.
                                                                                                                                                  20
                                                                                                                                                   20
HOME >

                 INTERNATIONAL DUTY DAY LIMITATIONS:
                 SCHEDULED v. ACTUAL

                     SCHEDULED     ACTUAL       SCHEDULED    ACTUAL        SCHEDULED       ACTUAL

    Regular
 International
   Multi-Day
                     13:00       15:00          14:00       16:00         14:00           16:00

    Regular                       GREATER OF
 International
     Turn            14:00       15:00          15:00       17:00         14:00           16:00
                                 OR SCHEDULED
                                     +2:00

Transoceanic/                     GREATER OF
  Long Range
 International       16:00       16:00          15:00       17:00         14:00           16:30
                                 OR SCHEDULED
                                     +3:00

                      REPORT      GREATER OF
                                                                           REPORT +
 Transoceanic
  with Block
                         +
                      BLOCK      16:00          16:00       18:00       BLOCK + CUSTOMS   SCHEDULED
                                                                                            +3:00
                         +       OR SCHEDULED                              + RELEASE
Greater than 12       RELEASE        +3:00

                      REPORT      GREATER OF     REPORT
Extended/Ultra
  Long Range
                         +
                      BLOCK      16:00              +
                                                 BLOCK
                                                            SCHEDULED
                                                              +3:00
                                                                           REPORT +
                                                                        BLOCK + CUSTOMS
                                                                                          SCHEDULED
                                                                                            +3:00
                         +       OR SCHEDULED       +                      + RELEASE
                      RELEASE        +3:00      RELEASE

                                                                                                      2121
HOME >

           REST (LAYOVER AND AT BASE)
      LAYOVER

      AT BASE

                                                                                                                                               22
* 11 hours if layover hotel is more than 15 minutes from the airport. At the concurrence of the flight attendants, the rest may be a reduced
to a minimum of 8 hours free from duty.
HOME >

MINUTES UNDER PAY AND RULES

                               Greater of
                          scheduled or actual
                           by flight segment

Delta flight attendants receive an additional 3.15 credit hours each month (on
average) in Minutes Under. That’s nearly 38 credit hours a year.

DUTY RIG

      1 for 2hr                       1 for 2hr                        1 for 2hr

      1 for 2hr                       1 for 2hr                        1 for 2hr
TRIP    RIG
  1 for 3:30hr                      1 for 3:30hr                    1 for 3:30hr

    1 for 3:30hr                    1 for 3:30hr                    1 for 3:30hr

                                                                                   23
HOME >

       MINIMUM DUTY PERIOD CREDIT
                                                                       Duty Period
                Minimum Duty                                          Average (DPA)                                        Duty Period
              Period Credit (MDC)                                           5:00                                          Average (DPA)
                       4:45                                                 HOURS
                                                            and any rotation that contains more than 1
                                                                                                                             5:00
                        HOURS                                     Duty
                                                           duty period willPeriod
                                                                            be credited with a minimum
                                                                                                                               HOURS
                Minimum Duty                                    Average
                                                           of 3:00           (DPA)
                                                                   hours flight time pay and credit per              Duty Period
              Period Credit (MDC)                                    5:00   duty period.
                                                                                                                    Average (DPA)
                      4:45                                            HOURS
                                                       and any rotation that contains more than 1
                                                                                                                      5:00
                      HOURS                           duty period will be credited with a minimum
                                                                                                                       HOURS
                                                      of 3:00 hours flight time pay and credit per
                                                                      duty period.

   At Delta, there is a minimum credit for each duty period of 4:45. At AA they have a 5:00 hour daily minimum
   average for the total value of a trip but also have a daily value that is a minimum of 3:00 and at UA there is an
   average credit of 5:00 per duty period.

   Example:                             DAY 1                            DAY 2                              DAY 3                VALUE OF TRIP

                                JFK-SLC 5:30                       LAX-DEN                       DEN-DTW 3:00
                                SLC-LAX
                                   DAY 1 2:00                     DAY 22:15                      DTW-JFK
                                                                                                  DAY 3  2:00VALUE OF TRIP

                             JFK-SLC7:30
                                       5:30                        4:45
                                                              LAX-DEN                   DEN-DTW 5:00
                                                                                                3:00                                  17:15
                             SLC-LAX 2:00                       2:15                    DTW-JFK 2:00
                                       7:30                             3:00                                5:00                      15:30
                                    7:30                          4:45                               5:00                   17:15
                                       7:30                              2:15                               5:00                     15:00
                                    7:30                          3:00                               5:00                   15:30
                                    7:30                          2:15                               5:00                   15:00
   Like AA and UA, Delta used to have a duty period average but, based on flight attendant feedback and the work of
   the EIG, that was eliminated in favor of a minimum duty period credit in 2014.

   MINIMUM ROTATION GUARANTEE (MRG)
   At Delta, there is a minimum credit for trips that contain more calendar days (by trip length definition) than duty
   periods. MRG ensure that trips pay at least 4:45 for each calendar day.

       RESERVE SYSTEM

               Full Month                             No                                 Yes                             Yes

              Number of
            Reserve/A-Days
                                                   3 or 6*                           18 or 19                         18 or 19

               AT DELTA, ALL FAS ARE LINE HOLDERS WITH SOME LINES INCLUDING A FEW A-DAYS.

* A-Day blocks greater than 6 days may be built in bases to ensure coverage for transoceanic trips of 6 or more days. If the Non-Standard A-Day holder   24
is not used for the 6+ day transoceanic trip, they have the option to drop their A-Day block down to 6.
SECTION 04:

BENEFITS
HOME >

           2020 HEALTH INSURANCE:

           AVERAGE COST-SHARE & PREMIUMS
           DATA IS BASED ON THE MOST POPULAR PLANS AT DL, AA AND UA.

      EMPLOYEE PORTION OF TOTAL PREMIUM COST

                   21%                                                  21%                                  24%*

                                         Delta pays nearly 80% of the premium total.

      MONTHLY PREMIUMS
      (Chart shows the employee-only and family premium for the most popular plan option)

       25%                                                                Individual Plan                $537   $39 / 8%
      $500                                                                                                      INCREASE
                                                                          Family Plan
                                                                       20%                                       FOR 2020

      20%
     $400
                                                                             $381
                                      $373                                               $21 / 6%
                                                    $0 / 0%                               INCREASE
                                                     INCREASE
      $300
       15%
                                                                                           FOR 2020
                                                   FOR 2019 AND 2020

      $200
                                                                                                      $195
                                                                                      *No Info*                 $13 / 7%
            0                                                                                                   INCREASE
                                                                *                **                               ***
      $100                        $113              $0 / 0%               $109           $6 / 6%                 FOR 2020

                                                     INCREASE                             INCREASE
                                                   FOR 2019 AND 2020                       FOR 2020

           0

                                                                                                                            26
*Average flight attendants with traditional PPO.
Employee + Spouse                                                     $1,500                                                        HOME >
                   Family (+ Dependent Child)                     $2,200 ($1,950 + $250 automatic child funding*)
           2020 HEALTH INSURANCE:

           HEALTH REWARDS
                                             MAX ELIGIBLE HEALTH REWARDS
                    Employee                                                                   COMPARED TO
                       UP TOOnly                                                                  $750

                                                                                                 500
               RECEIVE

              2,200
                  Employee + Child
                   Employee Only
                                             MAX ELIGIBLE HEALTH REWARDS
                                                                     $1,450 ($1,200 + $250 automatic child funding*)
                                                                                     AT AMERICAN
                                                                                          $750    AND
            THROUGH
                Employee
            HEALTH
                        DELTA
                          + Spouse
                    REWARDS
                  Employee + Child
                                                                                         $1,500
                                                                                                 1,152
                                                                     $1,450 ($1,200 + $250 automatic child funding*)
                                                                                         AT UNITED
             Family (+ Dependent Child)                              $2,200 ($1,950 + $250 automatic child funding*)
                Employee + Spouse                                                        $1,500
       DELTA
       Funds Family
             earned (+
                    areDependent    Child)
                        applied to the            $2,200
                                       employee’s HSA     ($1,950
                                                      or HRA      + $250 automatic child funding*)
                                                              account.

                                             MAX ELIGIBLE HEALTH REWARDS
                                             MAX ELIGIBLE HEALTH REWARDS
                         Employee Only                                                            COMPARED
                                                                                                     $750                  TO

                                                                                                      500
            RECEIVE Employee
                    UP TO Only                                                                 $250

          2,200        Employee
                        Employee ++ Spouse
                                    Child                            $1,450 ($1,200 + $250
                                                                                      $500 automatic child funding*)
                                                                                                    COMPARED   TO

                                                                                                      500
         RECEIVE   UP TO                                                                           AT AMERICAN AND

                                                                                                      1,152
              Employee  + Spouse                                                                   $1,500

          2,200
        THROUGH DELTA
        HEALTH
           FamilyREWARDS
                  (+ Dependent Child)                                $2,200 ($1,950 + $250
                                                                                        AT automatic
                                                                                           AMERICAN  child funding*)
                                                                                            AT UNITEDAND

                                                                                                      1,152
                                            MAX ELIGIBLE WELLNESS CREDITS
         THROUGH DELTA
       Earn Delta Health   Rewards for completing health actions like getting recommended screenings and meeting
        HEALTH         Employee
                    REWARDS      Only                           $576 ($48/month)
       specific health goals. Search for Delta Health Rewards on Deltanet for details.
                        EE + Spouse/
                                                                                AT UNITED
                   Qualified domestic partner                                         $1,152 ($96/month)
       AMERICAN AIRLINES
                                                                     COMPARED TO

                                                                                                      500
            RECEIVE UP TO                    MAX ELIGIBLE HEALTH REWARDS

          2,200          Employee Only                                    $250
                                                                         AT AMERICAN AND

                                                                                                      1,152
                  Employee       MAX ELIGIBLE HEALTH REWARDS
                            + Spouse                                      $500
        THROUGH         DELTA
                    Employee Only
        HEALTH REWARDS                                                    $250
       Dollars are earned by completing activities such as a health assessment,
                                                                             ATaUNITED
                                                                                biometric screening or telephone
                  Employee + Spouse
       wellness coach.                                                    $500

       UNITED AIRLINES                      MAX ELIGIBLE WELLNESS CREDITS
                         Employee Only                                                     $576 ($48/month)

                       EE + Spouse/
                                            MAX ELIGIBLE WELLNESS CREDITS
                Qualified domestic MAX
                                   partnerELIGIBLE               $1,152 ($96/month)
                                                         HEALTH REWARDS
                      Employee  Only                             $576 ($48/month)
                      Employee Only                                                               $250
                       EE + Spouse/
                Qualified domestic partner                                                $1,152 ($96/month)
                   Employee   + Spouse                                                            $500

       Flight attendants who indicate that they are tobacco-free receive a wellness credit of $48/month towards
       their employee contribution for coverage. If their covered spouse/qualified domestic partner is also tobacco
       free their wellness credit will be $96/month.

                                            MAX ELIGIBLE WELLNESS CREDITS
*Automatic funding is provided in all plans except Bronze HSA
**If you miss one or more health measures, complete three Rally missions or a telephonic or online wellness course and still earn the Delta Health          27
                         Employee
Rewards dollars. See the Delta           Onlyprogram document on Deltanet for a complete
                               Health Rewards                                             $576list of($48/month)
                                                                                                      ways to earn rewards dollars for missed biometrics.

                       EE + Spouse/
                Qualified domestic partner                                                $1,152 ($96/month)
HOME >

                                          SICK/PAID PERSONAL TIME
                                                 60              56hrs                54hrs

                                                 50                                                         48hrs
                             Max Annual Hours

                                                 40

                        60                            56hrs
                                                 30                        54hrs

                        50                                                                     48hrs
                                                 20
     Max Annual Hours

                        40

                                                 0
                        30
                             DELTA
                        20   Must have 540 flight pay hrs annually to receive accrual (average of 45hrs/month) in the prior year. Flight
                             attendants can choose to receive a cash payout of all unused PPT annually or in 6 hour increments (per pay period)
                             throughout the year . As an alternative to cash payout, flight attendants can choose to rollover and bank up to 168
                        0
                                        DELTA
                             hours of unused  PPTFLIGHT
                                                   for a totalATTENDANTS         CANtoUSE
                                                               of 224 hours available        PPT
                                                                                        use (56 earned in current year +168 rollover from prior
                                                                                                             THE AVERAGE PPT
29                                                              FOR ANY REASON
                             years). Once max rollover is reached, flight attendants can choose to rollover unused PPT to build Certified Time

                                                      (NOTCertified
                             14.5 years of no use). Average    JUST SICK
                                                                                                            PAYOUT FOR DELTA
                             banks up to 150 days for 100% pay protection on disability absences lasting more than 7 calendar days (requires
                                                                             TIME) for Active flight attendants is 26.06 days (as of 10/10/2019).
                                                                       Time balance
                                                                                                           FLIGHT ATTENDANTS:
                             DELTA FLIGHT DELTA FLIGHT
                                          ATTENDANTS   ATTENDANTS
                                                     CAN USE PPT  CAN
                                                         ALSO CHOOSE TO RECEIVE ATHE AVERAGE PPT
9                                                 FOR ANY
                                                    CASH
                                                   (NOT
                                                              REASON
                                                        JUST PAYOUT
                                                                                 PAYOUT FOR DELTA
                                                             SICK TIME) OR ROLLOVER
                                                                               FLIGHT ATTENDANTS:
                                                                         UNUSED PPT                       IN THE 2018-2019 PPT YEAR
                                                DELTA FLIGHT ATTENDANTS CAN
                                                  ALSO CHOOSE TO RECEIVE A
                                     CASH PAYOUT OR ROLLOVER
                                                              UNUSED PPT                      IN THE 2018-2019 PPT YEAR

                             AMERICAN AIRLINES
                             May bank up to 1,500 hours (requires 27 years of no use). A flight attendant who is available for 14 days or fewer in
                             a month will not accrue sick leave for such a month. May only be used for sick. No cash payout.

                             UNITED AIRLINES
                             Accrue 100% if 120 hours or more of paid activity in each quarter.
                             Accrue 50% if fewer than 120 and more than 60 hours.
                             Accrue none if less than 60 hours.
                             May bank up to 1250 hours (requires 26 years of no use).
                             May only be used for sick time. No cash payout.

                                                                                                                                             28
HOME >

             DISABILITY
             PERCENTAGE PAY PROTECTION

            SHORT TERM DISABILITY

               60%                                         50%                           NONE
                              60%                                          50%                         NONE

                              60%                                          50%                         NONE

s                    For airlines that offer Short Term Disability (DL and AA), the
                                                                                                   None offered.
    56hrs                           premium is flight attendant paid.

    56hrs

            LONG TERM DISABILITY

               50%                                          50%                              50%
                              50%                                          50%                               50%

                              50%                                          50%                               50%

             Company paid. Flight                        Flight attendants pay 100% of    Flight attendants pay 40% of
             attendants can pay additional               premium.                         premium up to a maximum
             cost to receive 60% pay                                                      employee contribution of $0.55 for
                                                                                          each $100 of monthly salary.
             protection.

                     DELTA PROVIDES
                             DELTA PROVIDES
               COMPANY PAID
                   COMPANY      PAID
                     DELTA PROVIDES
                   COMPANY PAID
                LONG TERM DISABILITY
                       LONG TERM DISABILITY

                              LONG TERM DISABILITY
                                                                                                                               29
D E LTA F L I G H T AT T E N D A N T PAY, W O R K R U L E S , & B E N E F I T S C O M PA R I S O N | 2 0 1 9

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