Phillips Community Performance Standard 2021
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Phillips Community Performance Standard 2021 Last Revised 01.05.2021
The Phillips Community
is a place where people feel competencies to accomplish
they belong; each of us is what we imagine.
appreciated - we are loved! The We believe in limitless
Partners of our community possibilities.
treat each other with reverence; We recognize that our way is
a sense of spirituality is not the way for everyone, and
pervasive. Our love is expressed, to accomplish our mission we
in a leaderly way, by not allowing must be highly selective of whom
any of us to default our better we invite to become Partners
selves. As German philosopher in our community — they must
Wolfgang Goethe said, 'If you be irrevocably on the path to
THE PHILLIPS treat an individual as if he were virtuosity. Our Partners have
what he ought to be and could be, true ambition derived from their
CULTURE he will become what he ought to definite purpose in life -- and
be and could be." have found that their purpose
AS OUR Our love is further expressed by is best served by contributing
our duty to the community. Each mightily to the Phillips vision &
COMPETITIVE of us is dedicated to our great mission, thereby creating
and worthy common cause, the most powerful force
ADVANTAGE which is to create a imaginable, the ultimately
community where all of us inspired. It is the duty of
learn to live great lives. each of us to find and bring
Our definition of a great life is aboard such high performers. Our
--imagining what is people are our “shibboleth” -- it
possible (and getting is instantly recognizable to
continuously better at that) and those people we need to attract.
developing the Our people are dedicated to
being masters of lifetime learning. We are building an The Phillips Culture as our
enduring competitive advantage by learning how to learn Competitive Advantage
faster than our competitors. We will not confuse learning
with information or knowledge. We understand that learning Primary Performance Expectations
takes information and knowledge and transforms it into
personal, team, and organization growth (greater skills) -- 1. Living and working with Joy in
our hearts.
which is measured by greater levels of accomplishment. The
result of growing our competencies is higher levels of mental, 2. Create Sacred Space so that
physical, and spiritual health, and greater lives. Magic Happens, unlocking
potential to full realization.
Society, and therefore the market, places immense intrinsic
value on our idea of community. We are measured through 3. Being Incredibly Healthy,
the eyes of the market – our customers and suppliers. physically, mentally, spiritually.
Outstanding financial returns accrue to us as a result of
4. Always increasing Awareness and
establishing this culture where the necessity for high reducing compulsive reactions.
performance is entwined with the necessity for self-
development. The basis for this is the belief that continuous 5. Hiring and retaining the Best.
improvement is a central component for health and prosperity.
6. Being Highly Purposeful in
We believe that the continuous improvement of our processes owning our vision/mission.
and methods is critical, but there is a higher level value and
that is we are most focused on the continuous improvement 7. Performing 100% Ownership in
or growth of our Partners. Our innovative performance all that we impact and in all that
impacts us.
management system, our competency development tool, i.e. being joyful irrespective of
myCDT, is geared to supercharge continuous improvement! circumstances.
It does that by providing each of us great challenges 8. Having Deep Respect ( spiritual
through our role descriptions and SMARTER performance reverence) for all Phillips Partners.
objectives, for we have learned the thing that best 9. Creating Legendary Value in the
facilitates competency development is being dedicated to a minds of our customers (external
great challenge. and internal customers).
It is the expectation, of our culture, that each of us are learning 10. Mastering Possibility Thinking
to become experts at making breakthrough accomplishments, and challenging conventional
thinking.
that is we are setting and accomplishing audacious
objectives as our everyday way of doing business. The 11. Ingraining rapid paced
Continuous Improvement in all
result of this learning is that we are developing a wide set that we do, both incremental and
transformational.
12. Using and building on the Best
Ideas, regardless of the source —
our dialogue is omnipresent.
13. Living Magnificent Challenges
( i.e. our Breakthroughs) as the
best path to our personal growth,
learn to be Limitless.
14. Exemplifying a learning
organization - having a
Competency Development ficus
in relation to all Partners &
Customers.
15. Helping each other Accomplish
High Performance results — the
best by any measure.
of life skills, such as communication
skills, relationship building skills, goal
setting skills, skills for planning,
executing, improvising, selling ideas, and
much more -- making us more valuable
in the market, raising our standard of
living, and providing the opportunity for
us to contribute more to our community.
Our Partners wake up every day
driven to dream and implement new
improvements to the way we work
and live. And after we are finished with
one improvement, we hungrily seek
out another. Our improvement process
touches every aspect of our work, from
small incremental improvements of our
everyday work, to fundamental shifts in
the way we do business. If an obstacle
impedes our path to improvement, we
energetically find ways to run around
it, jump over it, burrow under it, or build
a door through it. We have so much fun
with our improvement process that
it is contagious to everyone we come
in contact with. We have created a
company which improves in every way
BEN VANDEH O EF
by every measure at ever increasing
O P TO ENG INEER
velocity -- towards the accomplishment
of our vision and mission.
The Phillips community is made up of the
most interesting people because we have "We have what I feel are the best of the best people.
incredible experiences and incredible
Every day I have the opportunity work with the top
expectations to bear upon our way.
Our ability to contribute mightily to professionals in the industry. I know that if I don’t have
outstanding team accomplishments
the answer to something, there are many others that
speaks wonders about who we are.
Our people are bold conjuring great do. All of us together bring something to the table
challenges for ourselves as growth
opportunities, and eager to perform that adds legendary value to the company. We all
without safety nets. But the safety nets have different backgrounds on how we were taught to
are there invisibly. This makes it an
exciting, thrilling place to be – so much machine. And because of that wide range of ability to
so that it takes our breath away. It is
help our customers to grow, prosper and be successful."
showtime every day – and it’s always the
SHAILENDR A R AT H O R E
SERV ICE ENG INEER
"We treat our employees as our own, Phillips
has a work culture where each employee feels
like an asset to the company. I am able to
retain 99% of partners working with me for 10
years by maintaining a positive & open work
environment. At Phillips, we give our partners
opportunities to grow & learn side by side
recognizing & rewarding their good work. We
are working here as family, I always try my best
to assist in each partners in their personal as
well as family life to support them."
T IM MCCL ANAHAN CARRIE LENZEN R AMK R IPAL YADAV
BUSINESS DE V ELO PMEN T MARKETING DIRECTOR V ICE PR ESIDEN T -
MANAGER MAHAR A SH T R A ,GOA , MP,
"In order to grow as a company, AND SOU T H
" Phillips Corporation is a place "Phillips Corporation is an
we must all be open to learning
of awesome opportunities organization which believes
new things and remain in the
for each of us to create and in strong relationship with all
“learning mode”. I recently made
transform our own possibilities stake holders which include
into new realities. We are the suggestion at a Phillips partners, customers, and
bold, audacious and defy the Commercial meeting to add a suppliers who are committed
norms of mediocrity within monthly “lunch and learn” to to mutual growth. While doing
our industry. Our partners are our calendar. All partners this we create an atmosphere
engaged, and we tirelessly should be ready and eager to of High performance standards
collaborate our focus on our learn, and not just wait until and Smarter performance
customers to ensure we exceed someone asks them to do so. objectives. We build the best
their expectations while setting This learning should happen ideas through this atmosphere
new standards for others to in and out of the office. Stay by finding innovations and by
follow." active and engaged, and your learning from past experiences."
life will be more satisfying."
best show in town! because we anticipate and solve to overcome roadblocks. We
In our community laughter is infrastructure problems before recognize that great relationships
understood to be healthy and is they happen. We have created are the key to high performance
prevalent – we have great fun. a hassle free community as and therefore the kind of
We celebrate our lives and our we have a system to recognize environment we create nurtures
successes often with festivals, hassles and effectively eliminate great relationship building.
delicious food, and soulful music. them–forever. It is a place where Our Partners, suppliers, and
We have cultural exchanges with the environment is clean and customers continually redefine
other communities – to provide healthy, and where art inspires the definition of the very
each other the exposure to better the possibilities. best in service, and provide
ways. Our Partners are the measure it without fail. That is, we
have high expectations for
This is a place where the of integrity – we meet our our Customers, Suppliers, and
infrastructure allows us to get commitments because we
Partners that keep getting higher
around easily. It has no potholes; must and because we have a – we hold them accountable,
things always work right, special internal store of creativity
MAR ILY N AR T IS
DIR EC TO R O F CUS TOMER SERV ICE
" 100% ownership as a partner for me means you are fully
vested in the success of the company. You have a passion
for what we do, you take pride in what we do well and
always thinking about improvement. You are proactive and
your work ethic speaks for itself. There is no "I" in team. If
your fellow partners are failing in something then we all fail
and we are committed to mutual growth. Our
Partners know how to be great friends; we listen so it is in our best interest to uplift each other. We should
well and are empathetic. We have a collaborative always be striving to work together. We should have the
culture, sharing and building on the know-how mindset we own every part of Phillips success not just the
and experiences of each other. department we work in."
We are experts at understanding our markets
and capitalizing on the opportunities. Our
primary market opportunity is due to the
growing gap created by the ever increasing
value of technology and our customer’s limited
ability to take advantage of these technologies.
This market opportunity is the focus of our
brand goal which is for Phillips Corporation
to be the best resource in manufacturing
technology – partnering with our customers
and suppliers to improve competencies for
applying manufacturing technology resulting in
leaps in productivity and thereby providing
legendary customer value. In this regard,
we recognize and appreciate our unique and
special relationship with Haas Automation. We
expect all of our sales and service people, in fact
all of our Partners, to be focused on partnering
with our customers and suppliers to improve
competencies resulting in leaps in productivity.
In our great community, we develop business
intimate relationships with our customers and
suppliers and through these partnerships and
our innovations and technologies create amazing
productivity and therefore fantastic prosperity.
We leverage this prosperity to help those, in other
communities, who are less fortunate than us.
We have a unique and special relationship with
For Pete’s Sake cancer respite foundation, which
AMY SIDIBE
CE! T E AM
"As a member of the CE! Team
I really value my exposure
to all Phillips partners. I get
energized by the passion,
expertise and level of
engagement displayed at all
levels. Our community is filled
with such brilliant minds!
A culture of openness and
limitless possibilities drives me
to continuously explore the
path to self-awareness and to
think outside of the box. With
such supportive and highly
competent team members, it’s
quite easy to find joy in what I
do!
S TAN ALLEN
SALES ENG INEER
enables cancer patients and their who come to recognize that our
loved ones the opportunity to way is no longer their way, are
strengthen their relationships by supported as they embark on "The culture at Phillips Corporation
creating an unforgettable respite their new path.
allows one to flourish and grow
vacation. We are all great learners, and we
Every Partner, each of us, is a learn to be great teachers, both mentally, physically, and
leader (and a great follower), of which turn on the ability to ask spiritually due to the deep
and we, all of us, are wise and the right question. It is a place of
benevolent – which means we will respect Phillips Partners have for
expert communicators – listening
not accept a default in ourselves, to get our bearings and having each other. This all starts with our
our teams, or in our company’s dialogue to raise understanding;
leadership emphasizing this type
mission and vision (this is our being the voice, which asks,
moment of truth). We understand “Who are we? What should of culture through their example
that in this community, our we be becoming? Can we be of deep respect for each Phillips
fates are dependent on the the future of communities – the
performance of each other. role model that transforms our Partner to thrive in areas such as;
Partners in the community, society?” creativity, knowledge, and
prosperity."
" Living Magnificent Challenges truly inspires our community to strive
for greatness. It is amazing how accurate this performance standard
is. You may wonder, “how do they have fun while trying to overcome
a roadblock?” It’s easy, our brilliant partners recognize that laughter is
JEN MO N T ROY a cure for every situation, whether it is a pre-meeting game, or taking
SENI O R BENEFI T S AND some time to tell a joke while brainstorming, these simple yet effective
PAY RO LL SPECIALIS T methods continually increase our superior thinking and provide epic
achievements!"
" As partners, we all have a collective duty in ensuring that we are holding
ourselves accountable for each integral role that we play. Being highly
purposeful in owning our vision and mission, to me, means understanding
the bigger picture, by not only taking responsibility for your role, but also
being responsible for understanding the roles of others. Through this you
O LU EDWAR DS will have a clearer picture of the impact that your actions have on others.
CUS TOMER LIAISO N Greatness cannot be achieved alone, it’s a process of constantly learning
from one another."
Individual value is measured by the contribution challenge, to nurture, improve, and to make this
made to the health of the community. American Dream a reality? It can’t happen without
And our path – our performance the best by every you. It will happen because I see you are with me!
measure!
We live seamless lives dedicated to our personal Your partner, Alan.
purposes with passion, as much on Monday as
Saturday. We are aligned with the company vision
and mission because it provides us the best
opportunity for us to realize our purpose in life.
Our Great Community is a place where each
Partner is proud, energized, committed, heart
and soul, to doing what it takes to make this
vision come alive.
Over the last four centuries, so many people
came to America with little or nothing to their
name to create a better life for themselves and
their families, you know, the American Dream is
to accomplish great things, even starting with
little or nothing. Now, I ask you – will you dedicate
yourself, as my Partner, to take on this worthy
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