SMILE... NOBODY OFFERS YOU MORE - Franchise opportunities with the UK's largest independent travel agent - Hays Travel
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SMILE... NOBODY OFFERS YOU MORE Franchise opportunities with the UK’s largest independent travel agent
INTRODUCING Hays Travel is a family-run business started in the
north-east of England in 1980. From the minute
THE UK’S
we opened our first small retail shop in Seaham,
County Durham, we have shared a passion for the
travel industry.
LARGEST The company has come a long way benefit from Hays Travel’s buying power,
INDEPENDENT
since its humble beginnings. Today, technology, and back office expertise.
we are proud to be the UK’s largest
independent travel agent: our annual We’ve come a long way, and we’re
turnover reached over a billion in 2018, growing all the time. Our franchise
and we employ over 3,000 people. product could give you the chance to
TRAVEL
Across the country we have more than run your own profitable business as part
470 retail shops, five call centres, and of the Hays Travel family. Take a look at
over 300 experienced travel agents who this brochure to find out more.
work from their homes.
AGENT
On top of this we run the Hays Travel
Independence Group; a consortium
of independent travel businesses who
03
We’re building on a successful past...
1980 1984 1990 1997 2007 2013 2016 2018 2021
John Hays opens Third shop opens First Hays Travel The company Hays Travel Group Acquisition of Sunday Times 100 Turnover hits Recruits an
first branch of in Washington, call centre opens diversifies into hits £300 million Bath Travel, Best Companies to £1 billion additional 100
Hays Travel at the Tyne and Wear homeworking turnover the South of Work For again! agents for our
back of his mum’s England’s largest growing Tour
children’s wear independent travel Operation
shop in Seaham, agency
Co Durham
Hays Travel
Hays Travel opens recognised as one
second shop in of the Sunday
Sunderland, where Times 100 Best
the company has Expansion reaches Hays Travel Companies to Just Go becomes Acquisition of
its headquarters seven shops in the Independence Work For in the Turnover hits the a Hays Travel Turnover reaches the Thomas Cook
today North East Group is formed UK £500 million mark franchise £850 million retail estate
1982 1987 1995 2006 2012 2014 2017 2019
...and you could be part of our future.
04 05
Introducing
Jane Schumm -
Retail Director
5 REASONS TO JOIN I have worked in Retail Travel for 36 years
THE HAYS TRAVEL FAMILY and as Director of Retail for the last 10
years.
I am passionate about retail and the
Experience
success that we can achieve together!
Having started my career in retail
and working my way from retail shop
manager to Director I know the steps we through the set-up, the brand values, and shop and also carry out strategic retail
need to take together in order to make a the training; everything you will need to planning meetings to focus on the key
retail travel business a success. ensure that your shop runs efficiently goals so we can achieve your objectives
Once you start your Hays Travel and profitably to succeed. together.
Franchise journey, you will have the
support of my team and I every step of I will be with you every step of the way. I will also share regularly latest booking
the way. I will be the link. between you and our trends, key marketing campaigns and
600 strong Head office team who will be industry insights.
I thrive in personally supporting our there to support you too.
franchisees to optimise their sales and Your Hays Travel Franchise will be a
profit. I hve years of experience in taking We will hold regular trading meetings to journey we will travel on together!
a non travel shop and supporting people support the day to day running of the
07
Let me tell you the journey we have been a 14-branch travel agency formerly Street Large Agency at the Agent
on so far... known as Just Go. The group of shops Achievement Awards, we are a Which?
was rebranded as Hays Travel and the recommended holiday provider and
From its inception, the business network expanded significantly. The recognised as a Top 100 Apprenticeship
expanded steadily with shops opening company continued to grow successfully Employer, as well as being a Sunday
up across the north-east. In 1990, the and now has 44 branches, an annual Times 100 Best Companies to Work For.
first Hays Travel call centre opened, and turnover of £100 million, and employs
in 1995 the Hays Travel Independence 220 people. Hays Travel specialises in providing
Group was formed – a consortium of good value, quality holidays, alongside
independent businesses retaining their 2019 saw us acquire a licence to operate excellent customer service. Fully
own independence and branding, but the Thomas Cook retail estate. We also ABTA and ATOL protected, we offer
benefiting from Hays Travel’s buying provided re-employment opportunities our customers complete financial
power, technology, and expertise. to former staff who were made security, and our independent status
redundant following the collapse of means staff are able to offer impartial
In 1997, the company diversified into the travel giant. This also saw a further advice and an extensive range of travel
homeworking. expansion in our franchise division. opportunities. The company has a highly
skilled commercial team who work
In 2013 our retail coverage expanded Another year later in 2020 in the midst with thousands of suppliers to ensure
hugely with the acquisition of southern of the pandemic, Hays Travel took over we have the best range and variety of
England’s largest independent travel 20 Tailor Made Travel shops as well as holiday products to offer.
agency, Bath Travel. Founded in 1924 and retaining around 100 employees.
based in Bournemouth, Bath Travel had
over 60 branches and 330 employees Today, Hays Travel has huge buying
who joined the Hays Travel family. power and invests heavily in state-of-
the-art technology. The company has
A year later, in 2014; we took on our first an award-winning in-house training
franchise in the north-west of England, programme. We have won Best High
09
How many cases did our customers carry around the world?
3 . 3 5m
What kind of
holidays do we sell?
3000+
staff What are our top selling foreign
exchange currencies?
uk’s
Where do our customers book
their holidays with us?
Where do we send
euro
largest
our customers?
call centre
high street us
10 %
90
dollar
independent % turkish
travel agent lira
and still growing
10 11
We are completely independent, allowing us the freedom
to work with the suppliers we choose to - and to offer your
customers our expert, impartial advice.
5 REASONS TO JOIN The commercial team works with over working with hundreds of suppliers; we the market, negotiate better rates, and to
THE HAYS TRAVEL FAMILY 300 suppliers to ensure we have the have our own tour operation, bed bank, build our own holiday packages for our
right mix of product, as well as the and transfer operation. This allows us to customers.
best commercial terms. The team differentiate ourselves from the rest of
communicates daily with suppliers
Independence
to negotiate excellent commission
rates, staff incentives, overrides, and
educational trips for staff. Our size and
respect within the industry means we
have considerable buying power, and the
best terms possible.
As a franchisee you will benefit from
all of this; as well as having access to
our unique, in-house product. Besides
13
Just some of our amazing supplier partners waiting to work with you
We are committed to career development and pride ourselves on
our culture of coaching. Our award-winning, Ofsted accredited
training team provides bespoke programmes for every franchisee.
5 REASONS TO JOIN As a franchise member, your training stop there. We offer ongoing training Silver status, the Feefo Platinum Trusted
THE HAYS TRAVEL FAMILY support starts with a full induction, to provide you with the ability and Service award, inclusion in the Top 100
designed to support you and your confidence to thrive in our ever-changing Apprenticeship Employer list, the Sunday
business. The induction will take you industry. Times 100 Best Companies to Work
through our customer service standards For 2016-2020, plus many regional and
Training
and ensures the Hays Travel brand Our award winning training and national industry awards.
retains its excellent reputation. You will development team are here to support
learn how to use all of our selling systems you and your people to give you the Our owner Dame Irene Hays was was
and software, and become confident skills and knowledge to make your awarded Dame of the Order of the
in all of our processes. You will walk business a success. British Empire (DBE) in the 2021 New
away from this initial training with all the Year Honours for services to training,
knowledge and skills to run a successful During our 41 years in the industry we education, and young people.
branch. are proud to have been recognised and
rewarded many times; some of these
But the training support doesn’t achievements include Investor in People
17
CASE STUDY:
Don Bircham operates a Hays Travel franchise based in the
north-west of England and North Wales.
5 REASONS TO JOIN In the seven years since becoming a
THE HAYS TRAVEL FAMILY Hays franchisee in 2014, Don has more
than trebled his shop network from 14
to 44 and he has increased his turnover
from £30 million to a staggering £100
Success
million.
Now part of the UK’s largest
independent travel firm, Don made use
of this independence to expand across
the north-west and North Wales; trebling
his shop network from 14 to 44 and
growing his staff numbers from 86 to
220.
19“I would definitely
Don said: “As a Hays franchise, we functions are smooth and efficient; so I commercial terms with suppliers. This
enjoy the support of all the Hays Travel don’t need to worry about any of those is something we could never achieve
recommend speaking
departments, from IT, HR, payroll, and things. without the bigger company behind us.
finance, to marketing and social media.
to Hays Travel...
Hays Travel invest heavily in state-of- “One of the best things about being part “And not forgetting the people. Great
the-art technology and their back office of the Hays Travel group is access to top at their jobs and good fun with it; my
it could be the best
relationship with all the head office teams
is excellent. Jane is a great support to us
business decision
not only as a Board Director but on the
day to day guidance and support that
you will ever make.”
we get from her.
“I would definitely recommend speaking
to Hays Travel about their franchise
product – it could be the best business Don Bircham
Hays Travel Franchisee
decision you will ever make.”
20CASE STUDY: “We are so glad
GJN are a Franchise in Middleton in the “From the minute we met Jane and heard
North West and became part of the about the Hays Travel Franchise we just
Based in Middleton,
we made the
Hays Travel Franchise family in 2019. knew this was what we wanted to do.
GJN is a Hays Travel The company is owned by three former
switch to a Hays
Thomas Cook shop managers who have “Myself and two of my colleagues
Franchise owned had many years in the Industry. decided a franchise was for us and
by three former
Travel Franchise...
formed our own company. This felt
Thomas Cook shop One of them, Nicola McGaughey said:: daunting as even though we were
the support and
““Following the Thomas Cook failure experienced travel managers we had
managers. we were considering our options and never run our own business and were
guidance we have
met with Jane Schumm who came to unsure how it would all work.
meet us to talk through the Hays Travel
received has been
Franchise. “Now into our second year we have
never looked back and the support we
brilliant!”
have had on leases, technology, people
support and maximising our business
opportunity has been amazing. We are
so glad we made the switch to a Hays
Travel Franchise and we need not have Nicola McGaughey
Hays Travel Franchisee
worried as the support and guidance we
have received from Jane and her team
has been brilliant!”
22As a Hays Travel Franchisee, we’ll be here to support you every
step of the way. You will benefit from all of the following...
5 REASONS TO JOIN
THE HAYS TRAVEL FAMILY
Branding Technology Property
Support
Make use of our highly-respected and We offer a state-of-the-art IT package, We can help support you with your
well-recognised trading name; along which includes access to a ‘live chat’ property search and have expertise
with Hays Travel branded shop fitting, and telephone support team who are in finding the right location and shop
plasma screens, bureau de change, staff experienced at resolving issues remotely within an area. We will be able to support
uniforms, and stationery. with little disruption to users, access and guide on lease negotiations, legal
to best-in-class anti-virus protection, a support and make sure that your shop fit
fully managed backup service, and the is perfect for you.
provision of high-quality equipment and
connections.
Benefit from all hardware, user-friendly
selling systems, automated credit card
authorisation, and reporting software,
emails, an internal intranet system, and
website.
25“We’re experts in
providing retail support,
HR & Foreign Business and giving great
Recruitment Exchange Development customer service to
We have almost 40 years’ experience in Make money from foreign currency sales Jane and the support team will be there
HR and recruitment. We can guide and
support you to make the right decisions
in your branch. We will provide you with
the currency stock, an industry-leading
as your first point of contact for any
questions. They will provide you with
branches is our priority
for the people areas of your business. Moneycard and selling systems and also
support on the regulatory side in order to
strategy techniques and when the time
is right they will be there to support your
every day.”
sell foreign exchange. We will be on hand growth.
to offer selling support on increasing Grace Knight
revenue through your own holiday Working in partnership with Jane and her Sales Support
customers and ensure this area drives team will help get the business to where
profit for your business. you want it to be and make sure it is a
success.
We will work together to ensure that
foreign exchange becomes an integral
part of your business and proves a very
important profit generator.
26“We have key
accounts with
all social media Finance Marketing Social Media
channels, and our
Our finance team are on hand to answer We have an expert, in-house marketing Our head office is buzzing with social
any financial queries you may have. team, and invest heavily in our marketing. media experts. Let them use their skills
digital strategy
You will have access to daily reports, to help you make the most of Facebook,
and the team are great at helping our As a Hays Travel Franchisee you have Twitter, and Instagram.
is constantly
franchisees make the most of these access to our point of sale materials,
for financial planning. You will also e-marketing and direct mail campaigns, With our unique regional based
evolving. We
benefit from our state-of-the-art selling press adverts, Feefo client review service, approach to social media you will see
system, which manages your bookings radio adverts, and, if you’re in the right your branch elevate into the digital world
love to share our
seamlessly through to our back office catchment area, our TV ad too. and harness the success of a socially
system without the need for any manual successful brand.
knowledge
intervention.
with you.”
Our head office team in Sunderland
looks after all the back office
administration on your behalf, leaving
you free to get on with running your
Natalie Buck business. We will look after your
Community manager
commission payments, staff incentives
and supplier overrides, back office
supplier payments, customer collections,
and payroll.
29Do I need to have a travel I have an existing travel retail Will I have to worry about
background? business, can I retain my the ATOL & ABTA financial
Not necessarily as full training is given. own business trading name protection requirements?
whilst operating a Hays Travel No, Hays Travel takes care of all the
Having acquired suitable franchise? regulatory requirements by the travel
premises, how long will it take No, however we do support this model industry.
FREQUENTLY
to start trading? within our Independence Group
The average duration for shop fitout and consortium. Please click here for more Is my success guaranteed?
go live date is 6 – 10 weeks following information. What our successful franchisees have
lease completion. shown us is that hard work, careful
I already have an existing travel site selection and dedication to their
ASKED
Will I need to prepare a business, can I become a Hays business pays dividends. We have
business plan? Travel franchise? franchises which are multi-site which
Yes, as we will need to satisfy ourselves Yes, talk to us today on how we can indicates the Hays Travel franchise works.
that what you project in your business support this transition.
plan is both realistic and achievable. What is the benefit of joining
QUESTIONS
Jane and her senior team will support How long does the training as a Hays Travel Franchisee?
potential franchisees with planning and take? Hays Travel is the largest travel agent
projecting for the business. We require our franchisees and/or their in the UK and therefore you will benefit
nominated employees to attend a from the buying power we have and
Can I hear from existing 2-week training programme. Hays Travel lucrative commercial deals. You will
franchisees? Franchisees will benefit from continuous also benefit from the brand equity
Yes, introductions can certainly be made. training and support. throughout the UK and much more. We
will be able to help you all the way, so
with your commitment and the Hays
Travel franchise model, everything is in
place for a successful future.
31WE CAN’T
IF YOU ARE READY TO WAIT FOR
START YOUR JOURNEY...
YOU TO
JOIN OUR
Click to email Apply online
FAMILYHays Travel Limited Gilbridge House Keel Square Sunderland Tyne & Wear SR1 3HA haystravel.co.uk
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