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Dynamic Self Service Release Notes
Release 2.9.3.3
Issue 2
November 2020© 2015-2020 Avaya Inc. Partner outside of the United States and Canada, the
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5 Dynamic Self Service Release Notes November 2020Contents Introduction ................................................................................................................... 7 New features in DSS 2.9.3.3 ......................................................................................... 8 Issues fixed in DSS 2.9.3.3 ........................................................................................... 9 Known issues in DSS 2.9.3.3 ...................................................................................... 11 Dynamic Self Service Release Notes November 2020 6
Introduction
Dynamic Self Service (DSS) is a web-based application that you can use to build a self-service
application to serve your business requirements.
Using DSS, you can perform the following actions:
• Manage call flows through web browsers.
• Link nodes in a call flow using Visual Flow Editor (VFE).
• Manage audio files.
• Schedule the call flow changes.
• Manage call transfers.
• Run reusable call flow modules using the Avaya Aura® Orchestration Designer
application.
• Trace calls.
• Test call flows in a production environment before publishing new call flows.
Also, when you want to transfer a call, you can configure the application to interact with ICR for
taking advanced routing decisions.
This document contains information about the new features/patch delivered in Avaya Dynamic
Self Service (DSS) 2.9.3.3. This document also lists the fixed and the known issues in the
current DSS 2.9.3.3 release.
IMPORTANT NOTES:
• To install DSS 2.9.3.3, you must first uninstall the current version of the DSS application
on your system without disturbing the DSS database. Also, any changes made in the
configuration of the properties or logs for the currently installed version must also be
implemented again.
• Oracle Database support was deprecated in past releases. Thus, starting from the
current 2.9.3.3 release, the option to select Oracle Database during the DSS installation
or upgrade is no longer available.
• DSS 2.9.3.3 is supported on RHEL 7.8 or higher version of 7.x release
7 Dynamic Self Service Release Notes November 2020New features in DSS 2.9.3.3 Issue Id Severity Summary DSS-5891 4-Low Upgrade servers to Tomcat 7.0.106 DSS-5874 4-Low Upgrade Nginx to a stable version (1.19.2) DSS-5799 3-Medium Installer - Change java OpenJDK to zulu DSS-5912 3-Medium Migrate DSS to RedHat 7.8 Dynamic Self Service Release Notes November 2020 8
Issues fixed in DSS 2.9.3.3
Issue Id Severity Summary
DSS-5948 1-Critical Customer Id of the Transfer Context Node is required.
DSS-5947 1-Critical Error saving decision node condition using "is_empty" condition.
DSS-5946 1-Critical Error trying to delete the variable that the customer created.
DSS-5944 1-Critical Error with prompt and collect node after tomcat 7.0.106 migration.
DSS-5942 1-Critical Error while calling menu nodes using Tomcat 7.0.106.
DSS-5916 2-High Transfer Context Node Reordering issue.
DSS-5905 4-Low Replication database does not start.
DSS-5903 2-High [Humana] Vulnerability CVE 2020-1938 found in DSS 2.9.2.5.
DSS-5896 1-Critical Applying EPAVL-7.2.0.0.1910 patch after DSS is already installed
appears to break Java.
DSS-5877 4-Low External-Module - Remove cs.client.host property from context-store-
module-settings.properties.
DSS-5869 3-Medium Transfer Context node - does not set UUI with valid Context ID when
configuring a "range" of Proficiency.
DSS-5868 3-Medium Menu item # and * always return invalid entry.
DSS-5858 3-Medium Transfer Context Node - DSS Send ServiceMap empty in the json
message when transfer to agent.
DSS-5857 3-Medium CLONE - When you disable a prompt via CMR (by phone) the prompt is
reproduced anyway.
DSS-5848 3-Medium Installation of 2.9.3.3 with Tar.gz fails due to faulty script.
DSS-5814 3-Medium [admin tool] Audio Server URL length is short.
DSS-5802 3-Medium GUI - Flow Engine Servers - Add new Server - Save wrong server name.
DSS-5801 3-Medium Oceana Integration - DSS is passing a wrong number.
9 Dynamic Self Service Release Notes November 2020Issue Id Severity Summary
DSS-5783 4-Low admin-vfe - I18n - Some texts are in English and they should be in
French in fr_ca.json file.
DSS-5781 3-Medium Empty package on export prompts in 2.9.3.0.
DSS-5767 3-Medium Upgrade PostgreSQL database form the unsupported version 9.3 to 9.6.
DSS-5765 3-Medium Context variable cannot be selected in some nodes.
DSS-5750 3-Medium Handle 4xx http status code received from DR not as an error.
Dynamic Self Service Release Notes November 2020 10Known issues in DSS 2.9.3.3
The following issues are not fixed in this release:
Issue Id Severity Summary
DSS-5943 2-High Support relative paths for DSS EVA nodes with SSL.
On ABRE/DR3 external modules, provide the interaction id of the
DSS-5766 3-Medium
request on the modules.
DSS-5769 3-Medium SCE session stays alive in EVA call.
When the flow is in "read-only" mode, it's not possible to view the
DSS-5777 3-Medium
node's content/configuration.
Even though a prompt is disabled via CMR (by phone), the prompt
DSS-5778 3-Medium
still gets reproduced.
DSS-3804 3-Medium Menu – Barge-in is not working properly.
DSS-4816 4-Low VFE: French - Two link codes with same name can be added.
DSS-5580 3-Medium Unable to remove unused prompts from the admin tool that were
imported.
DSS-5335 3-Medium DSS|Admin-vfe|Transfer Context node: No error message is
displayed and the node is saved successfully even though
duplicate attributes entries are provided in the Service tab.
DSS-4652 3-Medium ASR Menu Node - No reprompt when barging-in.
DSS-4382 3-Medium [POM Module] updateContactAttributesPOM app does not return
'error' on routeCode when failed to update attribute
DSS-3943 3-Medium Prompts - Error when adding a TTS/Spoken variable to a prompt
used in an announcement node.
DSS-3383 3-Medium Import call flow - A call flow with prompt without variables can be
imported into a system with the same prompt with variables.
DSS-3183 3-Medium With the out of the box logging configuration, some of the flow-
engine logging is included in catalina.out.
DSS-5314 4-Low Call Flow Publish - More audit log entries than required are
created.
DSS-5287 4-Low Prompts in nodes - Bad label appears when dragging a prompt.
DSS-3817 4-Low After creating a call flow with no DNIS, it appears as pending
11 Dynamic Self Service Release Notes November 2020changes.
DSS-3812 4-Low VFE: Auto layout does not work for links that users change
manually.
DSS-3798 4-Low Call logger - Call started and call ended are not logged when
calling to a DNIS not assigned to any call flow.
DSS-3772 4-Low Warning message is displayed while uninstalling the DSS
application.
DSS-3293 4-Low Naming of the entities - Adding "< >" to the name makes the name
invisible.
DSS-3054 4-Low In SpanishLA language, when using standard speech, sometimes
times are spoken without the starting "la/las".
DSS-2532 4-Low When emergency URL is not configured, a warning message with
an exception is logged in the admin-tool log when activating or
deactivating throttle for a service.
DSS-2513 4-Low CMR actions are not audited.
DSS-2350 4-Low Admin tool: Call flow is still locked if VFE is left open and the
server is restarted.
DSS-1535 4-Low Call Flow Cache screen: Modified by column has an extra "-".
DSS-1418 4-Low Flow Engine servers: Wrong status after adding back a server to
the list.
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