MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES

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MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
Date: March 2018

Clare Nutter         Frances Goodfellow                              Dan Parr
Consultant           Senior Consultant                               Vice President
cnutter@caci.co.uk   fgoodfellow@caci.co.uk                          dparr@caci.co.uk

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MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
CONTENTS

CONTENTS
1.   EXECUTIVE SUMMARY                                                       4
2.   INTRODUCTION                                                            6
3.   TRAVEL HABITS & BACKGROUND                                              11
4.   PARKING                                                                 19
5.   FEASIBILITY OF PARK & RIDE AND ‘HOP ON-HOP OFF’ BUS SERVICE             25
6.   ADDITIONAL COMMENTS                                                     33

APPENDIX

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MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
INTRODUCTION
▪   CACI has been instructed by Milton Keynes BID to independently understand current
    travel habits and perceptions of Central Milton Keynes workers and to assess the appetite
    for a CMK Park & Ride scheme amongst the existing workers in the BID zone.

▪   The analysis will provide:

          ▪   An understanding of workers travel habits and perceptions of their current
              commute

          ▪   Assessment of the key considerations of workers when choosing where to park,
              and an understanding of their perceptions of the current parking experience

          ▪   Insight into the opportunity for a Park & Ride scheme and a ‘hop on-hop off’
              bus service

▪   The analysis is based on the findings of an online survey, which was sent to a                                                                  CENTRAL MILTON KEYNES
    representative panel of individuals within a 0 – 60 minute drive time of the CMK zone.
                                                                                                              GET IN TOUCH:
▪   Acorn is CACI’s consumer segmentation model. Acorn combines geography with a wide                                   CACI’s analysts are happy to answer any questions you have
    range of demographics and lifestyle data sources to group the entire population into 5                              in order to understand the survey results better and to
    Categories, 18 Groups and 62 Types.                                                                                 maximise the value of the research to your centre.
▪   Retail Footprint (RF) is CACI’s UK gravity model that predicts the catchments of all UK retail              Clare Nutter                       Frances Goodfellow
    destinations and accounts for the attractiveness of the centre’s mix, the location of                       cnutter@caci.co.uk                 fgoodfellow@caci.co.uk
    competing schemes and the level of demand in the area.
                                                                                                                020 7605 6284                      020 7605 6832

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MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
EXECUTIVE SUMMARY

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MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
KEY FINDINGS
1. HEADROOM TO IMPROVE THE PARKING                       2. OPPORTUNITY TO ENCOURAGE USE OF                        3. POTENTIAL FOR NEW SERVICES IN
            EXPERIENCE                                     ALTERNATIVE MODES OF TRANSPORT                               CENTRAL MILTON KEYNES
                       of workers are not                                    of worker’s companies do                            are likely/extremely likely
         48%       satisfied with their current                  48%         not currently offer travel               52%         to use a ‘hop on-hop off’
                        commute to work                                             allowances                                           bus service

▪ Poor provision of parking, high costs & traffic are   ▪ There is scope to work with businesses in Central    ▪ Respondents show a higher appetite for a ‘hop on-
  key barriers to satisfaction for commuters,             Milton Keynes to adopt and promote travel              hop off’ bus service compared to an extended Park
  reflecting the dominance of car as MOT in CMK.          allowances and schemes to incentivise workers to       & Ride.
                                                          use alternative MOT beyond the car. This would
▪ Concerns of losing a car parking space prevents         also help alleviate pressure on car parking.         ▪ Awareness of the current Park & Ride service is
  workers from engaging with the wider Milton                                                                    high at 71%, but usage is low with inconvenience
  Keynes offer during work hours.                       ▪ 42% of those who do not currently car share            the key barrier. Even with a discounted rate and
                                                          would consider doing so, were this type of MOT         non-stop service, the majority of respondents are
▪ Consider implementing technology to ease the            improved. Respondents suggested a need for a           not likely to use it.
  parking experience – there is strong demand for         Milton Keynes wide network that can help
  mobile apps and digital parking information.            commuters find people in their area who they can     ▪ 52% of respondents are likely/extremely likely to
                                                          car share with.                                        use a ‘hop on-hop off’ service if introduced.
▪ Improving parking can retain workers within                                                                    Realistic engagement of such a service will depend
  Central Milton Keynes when they are considering       ▪ That said, travel incentives cannot be used in         on areas covered, frequency/reliability and how
  their next career move.                                 isolation. Convenience and cost are very               well it is marketed.
                                                          important factors when commuting and so
                                                          alternative MOT needs to be convenient, reliable     ▪ Such a service provides an opportunity to boost
                                                          and cost effective to encourage higher usage.          engagement with the wider city offer. Promote
                                                                                                                 the service in the context of connecting users to
                                                                                                                 the activities they wish to conduct e.g. shopping.

                Source: MKCCM 2018
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MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
INTRODUCTION

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MILTON KEYNES: TRAVELLING IN CENTRAL MILTON KEYNES
OVERVIEW OF THE RESEARCH
The survey captured respondents across a 0 to 60 minute drive time of Central Milton Keynes.

                                                                                                             SURVEY CONDUCTED
                                                                                                             MARCH 2018

                                                                                                             330 RESPONDENTS

                                                                                                               HOME POSTCODE BY
                                                                                                               DRIVETIME BAND:

                                                                                                    0-15   15-30   30-45   45-60

                                                                                                    31% 36% 29%            5%

                                                                                                    AVERAGE DRIVETIME
                                                                                                    TO CENTRAL MILTON      24
                                                                                                    KEYNES (MINUTES)

          Source: MKCCM 2018, Retail Footprint 2017
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ACORN PROFILE
High proportions of Executive Wealth and Career Climbers captured in the survey reflects the worker population
within Central Milton Keynes, to provide a robust profile of workers attitudes towards commuting in the area.
                                                          RISING
                               AFFLUENT ACHIEVERS       PROSPERITY            COMFORTABLE COMMUNITIES                            FINANCIALLY STRETCHED         URBAN ADVERSITY
                                      23%                   17%                            31%                                             12%                      15%
                                                                          Career Climbers are typically young professionals at the start of
                       20%            18%                                 their career. They are likely to move jobs frequently. They have
                       18%                                     17%          limited financial ties so disposable income can be spent on
                       16%                                               themselves, making them a key target to drive engagement with
                                                                                             wider Milton Keynes offer.
    % of Respondents

                       14%
                       12%                                                                 11%
                                                                                                                10%
                       10%
                       8%                                                         6%                                                             6%                  7%
                                                                                                                                                                            6%
                       6%                      5%                                                                                     5%
                       4%                                                3%                                                                                   3%
                                                                                                       2%                   1%
                       2%      0%                      0%                                                                                                1%
                       0%

                                                                              Survey Profile                       45 minute drivetime

                             Source: MKCCM 2018, Retail Footprint 2017
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RESPONDENT LOCATIONS: ACORN
The high proportion of Rising Prosperity within the survey reflects the urban location of respondents.
                                                                                                    ACORN BREAKDOWN

                                                                                                                           23%                24%

                                                                                                                           17%                9%

                                                                                                      % of Respondents
                                                                                                                                              30%
                                                                                                                           31%

                                                                                                                                              21%
                                                                                                                           12%

                                                                                                                           15%                16%

                                                                                                                     Survey Profile      45 minute
                                                                                                                                         drivetime
                                                                                                                         Affluent Achievers
                                                                                                                         Rising Prosperity
                                                                                                                         Comfortable Communities
                                                                                                                         Financially Stretched
                                                                                                                         Urban Adversity

          Source: MKCCM 2018, Retail Footprint 2017
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WORKERS IN CENTRAL MILTON KEYNES
The majority of respondents are in full-time employment, with Area A the place where respondents are most likely to
work.
 Q   What is your current employment status?              Q     Which area is your workplace situated in?

                                                                                   A                        B      C
 Full-time employed                             85%

Part-time employed            13%
                                                                                   60%                      23%   17%

     Self-employed       2%

                                    % of Resp

             Source: MKCCM 2018
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TRAVEL HABITS & BACKGROUND

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CURRENT COMMUTE: MODE OF TRANSPORT (MOT)
Workers main mode of transport is currently the car. As further investments are placed into Central Milton Keynes,
such as new offices and housing, MKCCM must consider how to alleviate the negative impacts this could have on
factors like parking and traffic.
     Thinking of your typical commute, what method(s) of
 Q   transport do you use to travel to your place of work?

                  78%
     % of Resp

                               15%              13%
                                                               9%
                                                                               6%               5%                4%
                                                                                                                            1%             1%            1%

                 Car/van    Car share       Bus/coach        Walking         Train           My own               Taxi   Motorcycle    Park & Ride    Santander
                 (alone)                                                                     bicycle                                  (Junction 14)    bicycle

                  Source: MKCCM 2018
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CURRENT COMMUTE: CONSIDERATIONS
Both cost and time of commute are of similar importance when commuting, however, when respondents were asked
to choose the most important factor, time was the highest rated showing the significance of an effective commute.
     Thinking of your commute to & from work, how important to you are
 Q   the following? Which of the following is most important to you?
                                                                                                                                                61%
                  If rated the same, which is more important:
                                                                                                                                          50%

                          52%                 48%                                                                 40%
                                                                                                                           34%
                           TIME                COST
     % of Resp

                                                                                  7%
                                                2%                                          4%
                  1%     0%                              1%

                  NOT AT ALL                    NOT THAT                          NEITHER                            FAIRLY                  VERY
                 IMPORTANT                     IMPORTANT                      IMPORTANT NOR                        IMPORTANT              IMPORTANT
                                                                               UNIMPORTANT

                                               Travel time as short as possible                  Travel cost as inexpensive as possible

                 Source: MKCCM 2018
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CURRENT COMMUTE: PERCEPTIONS
48% of respondents are not satisfied with their current commute. Lack of parking provision is the key issue – a
sentiment echoed in additional comments - with cost of parking and levels of traffic also impacting overall satisfaction.
     How satisfied are you with your current commute? Why
 Q   are you unsatisfied with your current commute?

                          5%                                                          23%                                         15%

      48%                                          DISSATISFIED                                                 SATISFIED
        not
      satisfied         VERY                                                   NEITHER SATISFIED                                   VERY
                    DISSATISFIED                                               NOR DISSATISFIED                                  SATISFIED

                                                     20%                                                         38%

      Why are you unsatisfied with your current commute (‘very dissatisfied to ‘neither satisfied nor dissatisfied)?

         P        69%                                  45%                                44%                        30%                     6%
      NOT ENOUGH PARKING                        TOO EXPENSIVE                   TOO BUSY/TRAFFIC                TAKES TOO LONG               OTHER

             Source: MKCCM 2018
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ALTERNATIVE MOT WORKERS WOULD CONSIDER
                                                                                                                                                                                      “Not enough parking
MOT TO CONSIDER                                                   “More affordable
                                                                                             “More electric              “Signposting to
                                                                                                                                                    “The main problem for
                                                                                                                                                                                      spaces at all. Turn up
                                                                                              car charging          available/vacant parking                                         to work nearly an hour
                                                                   parking spaces”                                                                  all, other than trains, is
      Thinking of travelling to &                                                                                            spaces”                                                  early in order to get a

                                            Car/Van
                                                                                                points”                                            traffic congestion, takes
      from work in central MK,                                                                                                                                                                space!”
Q     would you consider using any
                                                                                                                                                     too long to get to MK
                                                                                                                                                      and very frustrating
      of these MOT if they were                                                                                      “Improved traffic light                                            “Better parking
                                                                                                                                                     waiting in traffic, bad
      improved? (Asked for all MOT                                                                                  systems which cause big                                           availability closer to
                                                                  “Cheaper parking permits, more spaces”                                             way to start the day”
      not currently used) How do                                                                                            delays”                                                          work”
      you think that this MOT could
      be improved?
                                                                                                                                                                     “Employers           “Making it easier
                                                                           “Some kind of                “More awareness of car sharing in local area. Option         should have            to find a car
  Car/van (alone)                     51%
                                                                  database/contacting system for                 for free parking if car shared”                     car sharing              sharer”
                                                                    car sharing across different
                                            Car Share
       Car share                   42%                                                                                                                                schemes”
                                                                   businesses would be useful as I
      Bus/coach               30%                                  work for a large company but                                                                                           “A website to let
                                                                  cannot find anyone to car share                “Need more information about this”                      “Better
                                                                                                                                                                       initiatives       us know about the
            Train            25%                                 with who works similar shifts and                                                                                         opportunities”
                                                                lives on route or close to my area”        “I don't know about the availability so generate           created by
                                                                                                                more awareness if there is a scheme”                  employers”
  My own bicycle            23%

     Park & Ride…           19%                                 “Earlier (before 6am) bus services                                                     “More frequent, plus
                                                                to include more areas rather than           “More frequent direct buses for a            running later in             “Tram system based
                                            Bus/Coach & Train

         Walking          18%                                   just Bletchley to CMK - this would          competitive price compared with           evenings” (bus/coach)             on MK grid road
                                                                 help retail staff who are working               driving” (bus/coach)                                                    layout” (train)
             Taxi       13%                                     early shifts get to work. Later bus                                                       “Making it more
                                                                   services to enable retail staff                                                    affordable. Parking in a
Santander bicycle      10%                                      working late shifts to get home by         “More frequent and cheaper. Make           local train station costs
                                                                                                                                                       more than parking in             “More train arrival
                                                                  bus rather than having to get              it easier to get weekly/monthly
      Motorcycle       9%                                                                                                                                    MK“ (train)               information” (train)
                                                                   expensive taxis” (bus/coach)                     ticket” (bus/coach)
                Source: MKCCM 2018
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ALTERNATIVE MOT CURRENT CAR USERS WOULD CONSIDER
There is potential to encourage car users to travel via different modes of transport if they are improved. Working with
companies to incentivise employees to car share, or implementing a car share service to connect workers across
Milton Keynes, could help to overcome current issues of parking and traffic in the city centre.

                                                       Top 3 other modes of transport car users would consider if they were improved:

                                                    Car share                                   Bus/coach               Own bicycle
        CURRENT CAR
           USERS

 Notes: Current car users may also travel to work via another mode of transport, as well as by car.

             Source: MKCCM 2018
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TRAVEL ALLOWANCES
The majority of workers do not use, or do not have access to, travel allowances via their company. Working with
businesses to offer such incentives can help retain workers in the city by easing their commute, while also helping to
encourage workers to diversify their MOT to minimise current reliance on cars and the impact on traffic and parking.
 Q   Does your company offer any travel allowances?

                                                                                                    Travel allowances used:
        Yes & I make use of them                 14%

                                                                                                             P     57%                19%
                                                                                                             PARKING PASSES        PARKING PERMIT
 Yes but I don’t make use of them                      25%                                                                             LOANS

                                                                                                                   21%                17%
                                                                                                          CYCLING INCENTIVES           OTHER
        No they do not offer any                                     48%

                                                                                                                   19%         ▪
                                                                                                                               ▪
                                                                                                                                     Taxi service
                                                                                                                                     Park on premises
                                                                                                          TRAVEL CARD LOANS    ▪     Provided with bike
                      I don’t know              13%

                                                       % of Resp

             Source: MKCCM 2018
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ACCESS TO TRAVEL INFORMATION
    To what extend do you agree/disagree with the following
Q   statement?

                                                                                    Strongly agree
                 “IT IS EASY TO                                                                             7%

                                                                                               Agree
                  FIND/ACCESS                                                                                                     29%

                                                                                             Neutral
       INFORMATION ABOUT                                                                                                                32%

                                                                                            Disagree
       TRAVELLING AROUND                                                                                                  16%

                                                                                Strongly Disagree
             CENTRAL MILTON                                                                                      9%

                                                                                        Don’t know
                        KEYNES”                                                                             6%

                                                                                                                      % of Resp

            Source: MKCCM 2018
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PARKING

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CAR PARKING RATINGS
There is headroom to improve parking within Central Milton Keynes, particularly in terms of price and ease of finding
space. With car the main mode of transport, ensuring a more seamless parking experience will help to retain workers
within the city when they consider their next career move.
         How would you rate Central Milton Keynes in terms of the following
     Q   aspects?
                                                                                                                               3.5

                                                                                                          2.3
                                   2.1                            2.2
         Ratings /5

                             Price of parking      Ease of finding a parking space         Overall parking experience   Ease of wayfinding

                      Source: MKCCM 2018
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TYPICAL PARKING LOCATION
The majority of respondents favour Standard Tariff parking over Premium Tariff due to associated cost savings.
Convenience plays more of a role for those who park in Premium spaces, showing a willingness amongst some to pay
extra for a more convenient experience.
Q   Which parking spaces do you mainly use?
                                                                         WHY DO YOU TYPICALLY USE THE STANDARD TARIFF PARKING SPACES?

                   16%
                                                                              80%                          20%            14%               1%
            7%                                                          CHEAPER THAN                                                     UNAWARE OF
                                                                                                     CONVENIENCE         OTHER*
                                                                          PREMIUM                                                       PREMIUM TARIFF
                                                                   Notes: *‘Other’ predominantly = employee permits

                                                                         WHY DO YOU TYPICALLY USE THE PREMIUM TARIFF PARKING SPACES?
                                     78%

                                                                              58%                          47%            11%               5%
       Standard Tariff (Purple)       Premium Tariff (Red)
                                                                         EASIER TO GET                                  UNAWARE OF
       Other                                                                                         CONVENIENCE                           OTHER
                                                                            A SPACE                                   STANDARD TARIFF

               Source: MKCCM 2018
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CONSIDERATIONS WHEN PARKING
While convenience is still an important factor, the price of parking is the most important consideration when choosing
a parking location.
     Thinking of parking Central Milton Keynes, how important are the
 Q   following to you? Which of the following is most important to you?

                                                                                                                                          64%
                  If rated the same, which is more important:
                                                                                                                        52%
                          45%                   55%
                       CONVENIENCE                COST                                                                        31%   30%
     % of Resp

                                                  8%                                    8%
                  2%                                                                              4%
                          0%                                1%

                  NOT AT ALL                      NOT THAT                              NEITHER                           FAIRLY       VERY
                 IMPORTANT                       IMPORTANT                          IMPORTANT NOR                       IMPORTANT   IMPORTANT
                                                                                     UNIMPORTANT

                                                 Convenience                                           Inexpensive parking

                 Source: MKCCM 2018
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THE PARKING EXPERIENCE
The importance of convenience is reflected in the fact that workers are only willing to walk a maximum of 8 minutes
from a car park to their place of work. High demand for technology to ease the parking experience shows an
opportunity to provide a more seamless journey for workers and appease their desire for a convenient commute.

     Maximum time prepared to walk to     Would consider using a mobile app to               Would consider using digital parking
          workplace once parked             locate available parking space                  information to locate available spaces

                 8.3                                     84%                                            94%
                  minutes                                       Yes                                          Yes

          Source: MKCCM 2018
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BARRIERS TO PARKING TECHNOLOGY
Of those who would not use a mobile app, a key barrier is the perceived danger associated with using a phone while
driving, as well as the issue of people vying for the same spaces. Lack of trust in the accuracy of digital parking
information is a key barrier to respondents wanting to use this type of technology.

                         WOULD NOT USE A MOBILE APP TO LOCATE                                               WOULD NOT USE DIGITAL PARKING
             16%             AN AVAILABLE PARKING SPACE                                  6%             INFORMATION TO LOCATE AVAILABLE SPACES

                 “Because it is illegal to use your phone whilst                          “In the morning people are in a rush- stopping to
                                     driving”                                                        look at signs is not viable.”

                                          “100 other people would
              “Do not have data                                                          “Don't find them
                                          be using the app for the                                                    “Doubtful if it's accurate”
                    plan”                                                                   reliable”
                                                same space”

                “Can’t use when driving and by the time you get                              “No, still too many people chasing the same
                    to space somebody may have got to it”                                                       space”

          Source: MKCCM 2018
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FEASIBILITY OF PARK & RIDE AND
‘HOP ON-HOP OFF’ BUS SERVICES

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PARK & RIDE: AWARENESS & USAGE
Use of Park & Ride is currently low, with inconvenience and the length of travel timing serving as the biggest barriers
to engagement.
     Are you aware of the Park & Ride        When you travel round Milton Keynes, how often do you
 Q   available from the coachway at     Q    use the Park & Ride?                                                    Q    Why did you not use Park & Ride?
     Junction 14 of the M1?

                 8%
                                                         Always                      16%                                   44%                   INCONVENIENT

              AWARE &                                                                                                                     JOURNEY TO WORK/HOME
               USED
                                                          Often                      16%
                                                                                                                           36%                  TOO LONG

                63%                                 Sometimes                        16%
                                                                                                                           25%                        OTHER
                                                                                                                                           (key factor: does not service
                                                                                                                                          areas where respondent lives)
             AWARE, NOT
                                                          Rarely                                        32%                                PREFER OTHER MODE OF
               USED
                                                                                                                           19%                  TRANSPORT

                                        I have only used it once
                29%                                                                      20%
                                                before
                                                                                                                           11%                  TOO EXPENSIVE

              UNAWARE

             Source: MKCCM 2018                                                                    Notes: Respondents who are ‘aware, not used’ or who only use
                                                                                                   ‘rarely’/used ‘once before’, are ask why they do not use Park & Ride. 26
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PARK & RIDE: OPPORTUNITIES
For the majority of respondents, cheaper costs and a non-stop service to the city centre would not encourage them to
use the Park & Ride more often, suggesting there is limited interest in an improved Park & Ride service.
      How likely would you be to use the Park & Ride more often, if the cost was discounted to be £1 per
  Q   person per day, and provided a non-stop service directly to the city centre?

                             40%

                                                                                                                                    WOULD BE MORE LIKELY
                                                                                                                              26%   TO USE THE PARK & RIDE
            % of Resp

                                                          19%
                                                                                                                        16%
                                                                                          14%
                                                                                                                                             10%

                        Not at all likely            Not that likely         Neither likely nor unlikely             Quite likely       Extremely likely

             Source: MKCCM 2018
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ENGAGEMENT WITH CENTRAL MILTON KEYNES
The majority of respondents do not regularly visit other areas of Central Milton Keynes on a work break. This echoes
additional comments, which reference concerns of losing a parking space during work hours.
      When you’re at work, how often do you leave your workplace at break times to visit other areas in
  Q   Central Milton Keynes?

                                                   WOULD VISIT OTHER AREAS OF
                                      69%          CENTRAL MILTON KEYNES MORE
                                                   OFTEN IF IT WAS EASIER TO TRAVEL

                                                                                                                    32%
                                                                                     28%

                                                       21%
          % of Resp

                                                                                                                             11%
                           8%

                          Never                       Rarely                     Sometimes                          Often   Always

                 Source: MKCCM 2018
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BUS SERVICE USAGE
There is headroom to encourage greater use of the bus service to drive more frequent engagement with the wider city
centre offer.
      When you visit Central Milton Keynes, how often do you use a bus service to connect with other
  Q   areas in the city centre (not including Park & Ride)?
                                                                                                                            Rating of bus service
                              70%

                                                                                                                                        3.3
               % of Resp

                                                          14%
                                                                                        8%                           5%
                                                                                                                                 3%

                             Never                       Rarely                    Sometimes                        Often      Always

            Source: MKCCM 2018
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OPPORTUNITY FOR A ‘HOP ON-HOP OFF’ BUS SERVICE
A ‘hop on-hop off’ bus service would likely gain strong traction among workers. Marketing of such a service should be
set in the context of its benefits in connecting users with the activities they would like to be able to conduct around
Central Milton Keynes, this will help overcome current reluctance to do so due to issues of losing a car parking space.
      How likely would you be to use a ‘hop on-hop off’ bus                  Would you consider using the ‘hop on-hop off’ bus service to travel around Central Milton
  Q   service, if one were available in Central Milton Keynes?          Q    Keynes for the following activities? (If gave a rating of 3,4,5 for likely to use the service)

                                            Extremely
                           12%                                                                         Shopping                             88%                         12%
                                              likely

                                                                                               Leisure facilities                     71%                         29%
                           40%
      % of Resp

                                                                                                      Dining out                      69%                         31%

                           22%                                           Getting to & from business related
                                                                                                                                    64%                         36%
                                                                                      activities
                           15%
                                             Not at all                                                  Services                 55%                         45%
                           11%                likely
                                                                                                                                            % of Resp
             Likelihood to use 'hop on-hop off'
                         bus service                                                                                                                                Yes       No

                  Source: MKCCM 2018
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OPPORTUNITY TIMES FOR A ‘HOP ON-HOP OFF’ BUS SERVICE
There is appetite for a ‘hop on-hop off’ service starting early in the morning and finishing late in the evening.
Frequency and reliability of such a service will be a key factor in encouraging engagement.
               If a ‘hop on-hop off’ bus service were available, what is the
  Q            earliest/latest time you would consider using the service?

                       Earliest                                                                                                                            Latest

                                                                                                                                                                    31%

                                           24%          25%
   % of Resp

                 15%
                              14%
                                                                                           12%          12%                                      12%       12%
                                                                                                                    11%      10%       11%

                                                                     6%
                                                                               4%

                I don’t From 6 am From 7am From 8am From 9am                   From       From        I don’t    Until 6pm Until 7pm Until 8pm Until 9pm   Until    Until
                 know                                                          10am       11am         know                                                10pm     11pm

                      Source: MKCCM 2018
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IMPACT OF CHARGING FOR A ‘HOP ON-HOP OFF’ BUS SERVICE
The majority of respondents would consider paying a small fee for a ‘hop on-hop off’ bus service, but would be more
inclined to use it if it were free. With cost and convenience both important factors for commuters, costs of alternative
services will be a key consideration in encouraging workers to shift away from the convenience of travelling by car.

      If it costed a small fee to use the ‘hop on-hop off’ bus service,
  Q   would this impact how often you would consider using it?

  Yes – I would use the service, but would
                                                                      Yes – I would only consider using the             No – it would not impact how often I
         consider using it more often
                                                                               service if it were free                   would consider using the service
                if it were free

                       63%                                                           25%                                           12%

              Source: MKCCM 2018
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ADDITIONAL COMMENTS

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KEY THEMES & ADDITIONAL COMMENTS
                                                              “More parking spaces need to be made               “Parking for work purposes has        “I choose to work from home most days due to the
TRAVELLING AROUND MK                                            available i.e Multi storey or using the           reached a point now where I            inconvenience and time constraints of finding a

                                    Cost & Provision
                                                              empty land for extra spaces rather than            have actually changed my work               parking bay close to my place of work”
Key themes:
                                                               leaving it overgrown. Changing the red                         hours”
                                                              bays to provide more affordable parking                                                   “Lack of parking is the key problem. If you start
     Parking availability                                                     for workers”
                                                                                                                 “The cost of parking is way too         work at 9:30, you are unlikely to find a space
                                                                                                                  high and being able to find a          nearby to your office. During the winter, this
                                                                                                                 parking space is not easy. Have         means an unsafe walk for people to wherever
                                                                “Make it cheaper, more free spaces,
                                                                                                                to arrive over 30 minutes before       their car may be. Women have been approached
                                                                more spaces, less premium charges”
       Public transport                                                                                               work to find a space”                     and attacked in the recent past”

                                                                 “Having a park and ride           “I don’t think buses are often that reliable      “Frequent and increased bus services provided from
                                                               from the North - A5 would           and they are constantly increasing prices.         Luton to Milton Keynes (currently only one bus per
                                   Public Transport            be great. I would use this          I also find walking on redways can feel or        hour, or two buses per hour during peak time). Also
        Cost of parking                                          service to park and then           be unsafe in some areas as they are very         more bus stops in MK itself for services from Luton.
                                                                  either bus or cycle in.                    hidden away and dark”                     Direct and reduced price train routes from MK to
                                                              Currently I am too remote to          “Park & Ride is a fantastic idea but when                   Luton (currently on long routes)”
                                                              consider using other options         you do the school drop off there is not the     “A tram system would be more convenient if it were to
      Navigating Milton                                        (bus, train etc) and so will         time spare to wait for a bus and the 9:15        go to the outskirts of MK as well. I personally would
                                                              always rely on the car for at                                                         not use a Park & Ride service because I would have to
                                                                                                    bays are nearly always taken well before
           Keynes                                               least part of the journey”
                                                                                                                      9am”                             drive to get the bus, which is counterproductive”
                                                                “As an American
                                   Navigating Milton Keynes

                                                               designed city in the                                                                          “Generally easy
                                                                                           “A lot of congested areas            “I think CMK is well       city to get around”       “Travelling around
                                                              UK, it doesn't work.
              Traffic                                         Parking is difficult to
                                                                                            making traveling around
                                                                                                                                planned , accessible                                   during rush hour
                                                                                           MK longer than necessary”                                                                  times is not great.
                                                              find and navigating                                                  and pleasant”
                                                                                                                                                             “The grid map           There are so many
                                                               round MK is a pain.
                                                                                                                                                           definitely makes it      roundabouts and you
                                                              Putting roundabouts
              Safety                                           in instead of traffic          “Far too much traffic, too         “The roundabouts           easier to travel           get stuck at each
                                                                                                                                make it easy to get           around MK”                     one…”
                                                                lights would help                many roundabout”
                                                                   enormously”                                                 round Milton Keynes”
              Source: MKCCM 2018
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                                                                                    ©CACI 2018 | CCI | Commercial in Confidence
APPENDIX

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©CACI 2018 | CCI | Commercial in Confidence
ACORN
                    Acorn is a geo-demographic classification that segments the UK population
                    according to their lifestyle, lifestage and affluence.

                                                                                                Classifies every
                                                                                                 UK postcode

                                                                                              Available at 3 levels:
                                                                                            6 Categories, 18 Groups
                                                                                                   & 62 Types

                                                                                           Common language across
                                                                                             media, agencies and
                          Size                                                              marketing organisations
                       Represents
                        UK Pop.

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    Source: Acorn                      ©CACI 2018 | CCI | Commercial in Confidence
This report contains information and data supplied by CACI Limited that may (a) be created in whole or part using forecasting or predictive models
and/or third party data and are not guaranteed to be error free by CACI, (b) contain data based on estimates derived from samples, and/or (c) be
subject to the limits of statistical errors/rounding up or down. Except for title warranties all other implied warranties are excluded. CACI Limited
shall not be liable for any loss howsoever arising from or in connection with your interpretation of this report.

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