POWERING GLOBAL CONNECTIONS - About FedEx
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POWERING GLOBAL CONNECTIONS
A CONNECTED WORLD
IS A BETTER WORLD
EVERY DAY, FEDEX CONNECTS THE WORLD, turning dreams into reality. Handing off a
lifesaving medication the same day it was ordered. Providing supply chain solutions for
complex fulfillment needs. Bringing desperately needed aid to survivors of natural
disasters. Delivering online orders across the globe.
Connecting people with goods, services, ideas and technologies fuels global commerce,
which in turn creates jobs, generates prosperity and lifts communities to higher standards
of living. That’s why we champion new solutions and innovative technologies that redefine
how the world is connected.
1
A PORTFOLIO OF SOLUTIONS FEDEX BY
THE NUMBERS
> 450K
TEAM MEMBERS
THE STRENGTH OF FEDEX lies in our corporate structure and our people. By managing our WORLDWIDE
services as a portfolio of operating companies, we can fine-tune our networks to deliver connecting
the best service and value possible. > 99%
OF GLOBAL GDP
We make it easy for customers to seamlessly access all the services they need in one moving
place and meet any global business challenge that comes their way. >15M
SHIPMENTS EACH
BUSINESS DAY
(AVG. DAILY VOL.)
to
> 220
COUNTRIES AND
The largest express Cost-effective Priority and economy TERRITORIES
transportation company business and residential less-than-truckload (LTL)
in the world. package shipping. freight shipping.
Marketing, sales, IT Global transportation, supply Print and copy services,
and customer service chain, trade/customs and shipping pickup and
solutions for customers. e-commerce solutions. delivery, and same-day
courier service.
2 3
Anchorage
Liège Cologne
Paris
Toronto
Oakland Indianapolis Newark
Memphis Greensboro
Shanghai
Fort Worth Guangzhou
FEDEX
EXPRESS
GLOBAL
NETWORK
Our 13 hubs connect 220+ countries and territories, Air Routes (Includes FedEx Express
and more than 99 percent of the world’s GDP. and Interline Routes)
Major Hub Locations
4 5
FEDEX EXPRESS FEDEX EXPRESS
The service that started it all has exponentially expanded
our customers’ access to the world. We now connect to BY THE NUMBERS
99 percent of the world’s gross domestic product (GDP),
CONNECTS shipping packages and freight with a comprehensive range
of services designed to meet customer needs.
> 240K
TEAM MEMBERS
THE WORLD
WORLDWIDE
Whether customers need a part delivered overseas or
across town, we have it covered. Our powerhouse global moving
network provides reliable, time-definite integrated express
transportation services to the U.S.; Canada; Asia Pacific;
> 6M
PACKAGES AND
Europe; Middle East, Indian Subcontinent and Africa;
and Latin America and Caribbean. In addition to a full
portfolio of intercontinental air express services, FedEx
> 30M
LBS. OF FREIGHT
Express now provides domestic shipping services in (AVG. DAILY VOL.)
over 35 countries.
through
13
MAJOR HUBS
> 650
AIRPORTS
using
678
AIRCRAFT*
> 85K
MOTORIZED
VEHICLES
to
> 220
COUNTRIES
AND TERRITORIES
*Grossavailable aircraft;
includes parked.
6 7
TNT ENHANCES OUR GLOBAL NETWORK TNT offers express and economy delivery services for documents, parcels and palletized freight in the U.S.; Canada; Asia Pacific; Europe; Middle East, Indian Subcontinent and Africa; and Latin America and Caribbean. The addition of this company combines a second-to-none European road network with the robust international air network of FedEx Express. 8 9
FEDEX GROUND FEDEX GROUND
BY THE NUMBERS
OFFERS FAST, >115K
TEAM MEMBERS
ECONOMICAL DELIVERY moving
> 9M
PACKAGES
Due to the rise of e-commerce, fast, cost-effective and dependable ground delivery is more
(AVG. DAILY VOL.)
vital than ever before. We anticipated this trend — making significant investments in our
ground network — and now FedEx Ground, which offers business-to-business delivery in
through
the U.S. and Canada, is faster to more locations than UPS Ground. We also serve residences
via FedEx Home Delivery® and FedEx SmartPost®, with Saturday a standard delivery day for
many shipments — an important feature for e-commerce shoppers.
> 600
FACILITIES
using
> 65K
MOTORIZED VEHICLES
10 11
FEDEX FREIGHT FEDEX FREIGHT
BY THE NUMBERS
SIMPLIFIES LTL > 45K
TEAM MEMBERS
SHIPPING moving
>115K
SHIPMENTS
Simple is better. So FedEx Freight offers two reliable
(AVG. DAILY VOL.)
options: FedEx Freight® Priority, with the fastest published
transit times of any nationwide less-than-truckload (LTL)
through
service, and FedEx Freight® Economy for basic LTL freight
shipping needs. We ship throughout the U.S., Canada, ≈370
Mexico and Puerto Rico, and to the U.S. Virgin Islands. SERVICE CENTERS
For less-urgent, larger LTL heavyweight freight using
shipping needs, we offer FedEx Freight® volume
services throughout most of the contiguous U.S.
> 25K
MOTORIZED
We work with customers to find the best rate for VEHICLES
their schedule and budget by taking advantage
of unused truck space.
12 13
FEDEX HELPING ENTREPRENEURS
REACH THE NEXT LEVEL
SERVICES When Danny Catullo took over his family’s
butcher shop, Catullo Prime Meats was
CONNECTS
struggling in a stagnant economy. Catullo
realized he needed to expand his market
by entering the e-commerce space.
BUSINESSES His product needed to stay fresh during
shipping, so he turned to FedEx. He was
TO SOLUTIONS impressed by the personal attention he got
from his account representative, who helped
him find the right combination of packaging
and shipping solutions. “What surprised me
FedEx Services team members coordinate sales,
about FedEx is that they care about small
marketing, communications, information technology
businesses as much as I do,” Catullo says.
and customer service support for the FedEx global brand.
We integrate the technology and services customers Then in 2013, his rep mentioned the
need to create solutions for global supply chains, new FedEx Small Business Grant Contest,
e-commerce or any of today’s business challenges. an annual competition that recognizes
passionate and innovative entrepreneurs
from across the country who aspire to take
their businesses further. Catullo entered and
won a $5,000 grant, which enabled him to
purchase a new type of refrigerated boxes.
FedEx maintains a strong relationship
with winners and finalists. For instance,
one winner’s suggestion led to the
formation of the Entrepreneur Advisory
Board (EAB), now made up of 10 small-
business owners. The EAB identifies
potential FedEx service enhancements
or new offerings to help small businesses.
Members also provide business advice
and collaboration to each other.
14 15
FEDEX LOGISTICS
BY THE NUMBERS
FEDEX LOGISTICS > 20K
TEAM MEMBERS
CONNECTS and
510
SUPPLY CHAINS
FACILITIES
located in
GLOBALLY 29
COUNTRIES
When customers need to simplify logistics to handling
power growth while retaining control of their
operations, they can depend on FedEx. In
>7M
CUSTOMS
2018, several FedEx companies realigned into BROKERAGE
a new organization, FedEx Logistics, enabling TRANSACTIONS
ANNUALLY
businesses of all sizes to conveniently access
a comprehensive suite of services to fit their
supply chain objectives. reaching
We provide supply chain solutions, specialty
95%
OF THE
transportation, cross border e-commerce WORLD’S GDP
technology services, customs brokerage,
and trade management tools and data
from a single trusted source. Customers
can choose the combination of
capabilities best suited to meet
their business goals.
16 17A FULL SUITE OF LOGISTICS
SOLUTIONS FOR THE GLOBAL
MARKETPLACE
FEDEX LOGISTICS connects customers to a powerful array of services:
Air and Ocean Trade Brokerage and Supply Chain
Cargo Networks Facilitation Services
A competitive international A trusted advisor and customs Third-party logistics (3PL)
freight forwarding network broker to help customers solutions, including warehouse
enabling customers to navigate the complex maze management and reverse
streamline supply chains. of international trade rules logistics with industry expertise
Our solutions provide optimum and procedures, increase in technology, healthcare,
reach, flexibility, cost savings efficiency, and move goods e-commerce, retail, industrial
and reliability. through customs. and transportation.
Custom Critical Cross Border E-Commerce Forward Depots and
Services and Fulfillment 3D Printing
Expedited shipment delivery, Global shopping cart Critical inventory and service
temperature-control and technologies, including localized parts logistics, electronics
special handling capabilities, currency and payment options; repair and refurbishment
transportation management, scalable fulfillment services; services, and additive
and brokered freight solutions e-commerce transportation manufacturing/3D printing.
to keep customers’ operations options; and trade compliance
running smoothly. tools and data.
18 19FEDEX OFFICE FEDEX OFFICE
BY THE NUMBERS
MAKES PRINTING >14K
TEAM MEMBERS
AND SHIPPING operating in
≈1,900
CONVENIENT U.S. LOCATIONS
and offering
From consumers to entrepreneurs to corporations, our
FEDEX SAMEDAY®
customers receive expert service, whether visiting a CITY TO
FedEx Office location or using online services from home,
in the office or on the road. Our digital, printing, retail and >1,900
shipping network empowers customers to be and do more. CITIES
within
We provide access to a wide variety of world-class printing
services, including professional copying and finishing, document > 30
MAJOR METRO AREAS
creation, signs, banners and graphics, as well as a full range of
commercial print solutions. Our digital printing technology,
including FedEx Office® Print Online services, FedEx Office
Mobile App and FedEx Office® Print & Go
offerings, enables customers to print on
demand, anytime, anywhere.
With more than 1,900 locations in retail areas,
on college and corporate campuses, and within
hotels and convention centers, our stores provide
FedEx Express® and FedEx Ground® shipping, Hold at
FedEx Location options, FedEx Ship&Get® lockers, FedEx®
Pack Plus and packing services backed by the FedEx Office®
Packing Pledge. FedEx Office also offers FedEx SameDay® City
courier service in more than 30 major metro areas in the U.S.
20 21EXPANDING
CONVENIENT OPTIONS
Locations in the convenience network offer a range of options from full-service printing
OUR RETAIL and shipping to pack, ship and hold services to quick drop-off points. In fact, 80 percent
of the U.S. population is within 5 miles of a FedEx hold location, where they can have
their packages held for pickup if they prefer not to have them left on their doorstep.
FOOTPRINT Our more than 50,000 locations for U.S. consumers nationwide include:
FedEx Office stores, FedEx Ship Center® FedEx drop-off and pickup available
locations and FedEx Authorized in over 9,800 locations of well-known
E-commerce isn’t a trend. It’s a fundamental part of
ShipCenter® locations retailers, including Kroger, Albertsons
retailing today and has profoundly changed how
and Walgreens
consumers make purchases. As online shopping FedEx Office locations within stores —
becomes an intrinsic part of everyday life for hundreds we plan to place 500 additional FedEx® Drop Boxes — more than
of millions of people, the last mile of delivery — where locations within leased space in 35,000 throughout the U.S.
and how they receive packages — is an increasingly select U.S. Walmart stores by 2020
important consideration. And as the online retail demand
continues to increase, so does the demand for packing,
delivery and returns services.
That’s why FedEx continues to expand our convenience
network to help customers and businesses address
e-commerce needs, providing more access to FedEx®
services.
For instance, since the majority of online orders are
placed after 4 p.m., we recently launched FedEx Extra
Hours. With this service feature, consumers can place
orders as late as midnight with eligible retailers who,
in turn, can fulfill those orders through FedEx Express
with next-day local delivery and two-day shipping in
the continental U.S.
22 23CONTINUALLY INNOVATING
INNOVATION HAS BEEN PART OF OUR DNA since our first night of operations, when a new
industry — overnight shipping — was born. And technology has always been vital to
FedEx, because the information about a package is as important as the package itself.
That spirit of innovation has never wavered. We continually implement innovative solutions
and explore emerging technologies that have the potential to transform the shipping and
logistics industry.
RECENT INNOVATIONS
A driverless Robotics: Driverless Blockchain: This Autonomous driving: “FedEx stands at the
tuggers haul oversize technology holds “Platooning” is when
tugger moves nexus of the virtual
packages through our significant potential for trucks follow one another
through the FedEx Ground hub in advancing supply chain closely to improve fuel and physical world
FedEx Ground Greensboro, North logistics. FedEx is a efficiency and help and is building on
Carolina. The tuggers charter member in alleviate traffic congestion.
distribution hub the benefits that
know the shape of the the Blockchain in FedEx is working with
in Greensboro, building and are packed Transportation Alliance Volvo Trucks to develop innovation and
North Carolina. with sensors. Using and the Blockchain communication technology technology bring.”
automation for repetitive, Research Institute, and that helps reduce braking
simple tasks allows team we have a pilot program reaction time and enables — Frederick W. Smith,
members to focus on underway at FedEx vehicles to automatically FedEx Chairman and CEO
high-value, skilled work. Freight to share shipment match each other’s speed
information among and braking.
suppliers, FedEx and
retailers.
24 25CONNECTING THE WORLD WE MEASURE OUR SUCCESS THROUGH CREATING
AMBITIOUS GOALS AND TRACKING OUR PROGRESS:
RESPONSIBLY AND RESOURCEFULLY
GOAL GOAL GOAL
AS ONE OF THE WORLD’S MOST ADMIRED BRANDS, we have a responsibility to be a role model 30% 50% 30%
reduction in aircraft increase in FedEx of jet fuel obtained from
in the communities where we live and work. That means reaching beyond the services we emissions intensity from Express vehicle fuel alternative fuels by 2030
a 2005 baseline by 2020 efficiency from a 2005
provide to be a caring corporate citizen and a thoughtful steward of the environment. baseline by 2025
PROGRESS
PROGRESS First delivery of alternative
22.2% PROGRESS fuel anticipated in 2020
COMMITED TO SUSTAINABILITY THE FUTURE OF SUSTAINABILITY since 2005 37.9% To learn more about
since 2005 these initiatives, go to
We continually seek new ways to minimize environmental Our fleet modernization and FedEx® Fuel Sense initiatives csr.fedex.com.
impacts with programs that deliver cost savings and have reduced emissions, but we want to do even more,
more-efficient use of resources in four key areas: which is why we set a goal to increase FedEx Express
vehicle fuel efficiency 50 percent by 2025.
• Aircraft efficiency
• Vehicle efficiency In FY19, we expect to acquire 1,000 Chanje V8100 electric
vehicles (EVs) for use in California. The EVs could help
• Sustainable facilities
save 2,000 gallons of fuel and avoid 20 metric tons
• Sustainable materials and recycling of CO2e emissions per vehicle each year.
We also invest in developing new solutions, such as From electric vehicles to alternative jet fuels to
alternative fuels and advanced technologies, and advocate compressed natural gas (CNG) for trucks, FedEx
for changes that could improve our entire industry’s continues to pursue multiple paths in our ongoing
efficiency and environmental performance. efforts to increase sustainability.
26 27SERVING COMMUNITIES GOAL
$200M
WORLDWIDE investment in 200
communities around
the world by 2020
(FedEx Cares goal
AT FEDEX, WE PRIORITIZE AREAS WHERE WE CAN USE OUR GREATEST ASSETS — our powerful was set in 2016)
global transportation networks, our knowledge and expertise, and the passion of our team PROGRESS
SINCE 2016
members — to make the biggest possible impact in improving the quality of life around the >$150M
world and making it a better place for future generations.
>250
THROUGH OUR FEDEX CARES COMMUNITY INVESTMENT communities
PROGRAM, WE FOCUS ON FIVE KEY AREAS:
Global Sustainable Employment Road Safety Delivering for Good
Entrepreneurship Transportation Pathways
We use our expertise We’re prepared to
We help women and We contribute financial, We’re passionate and resources to quickly mobilize our
minority entrepreneurs technical and logistical about enabling support road safety powerful global
by providing them with assistance to help city underserved groups initiatives. For example, network when we’re
the tools and resources planners, engineers to access opportunity. we help Safe Kids needed, whether it’s
they need to turn their and others around the FedEx supports Worldwide bring shipping humanitarian
ideas into reality. world improve mobility organizations that pedestrian safety aid in the wake of
within cities while connect veterans and programs to over natural disasters,
reducing congestion minority youths to 250 cities in 10 transporting rare
and pollution. education and careers. countries worldwide. artifacts or moving
endangered animals
to safety.
28 29PROVEN DEDICATION AWARDS AND
RECOGNITION
TO OUR CUSTOMERS, FORTUNE
World’s Most Admired
OUR COMMUNITIES
Companies
#9
AND OUR PEOPLE FORBES
Top Regarded Companies
CSR GLOBAL REPTRAK
World’s Most Reputable
WE WOULDN’T BE ONE OF THE MOST ADMIRED COMPANIES and Companies for CSR
trusted brands year after year without the can-do commitment of FORTUNE
Best Companies to Work For
our more than 450,000 team members around the world. They
BLACK ENTERPRISE
help our customers succeed, build more vibrant communities and Top Companies for Diversity
create a more sustainable future for our planet.
30 31
31“I WILL MAKE EVERY FEDEX
EXPERIENCE OUTSTANDING.”
THIS SIMPLE BUT POWERFUL STATEMENT guides everything we do at FedEx. It’s the
Purple Promise: a shared commitment that helps earn the trust and loyalty of customers
and make FedEx a great place to work.
Empowering team Personal Well-Being Diversity and Safety
members to deliver Development Inclusion
The success of our In FedEx culture,
on the Purple Promise
Just as we connect business depends on We value diverse “safety above all” is
requires ongoing
people and possibilities our team members’ backgrounds and a core value — not
investment in our
around the world, we overall well-being. We perspectives, so just a priority — and
workforce. We are
seek to connect our provide competitive we’ve established we live our commitment
committed to the
team members to benefits as well as best-in-class programs on a daily basis by
highest ethical and
opportunities, resources to support to recruit, develop, incorporating safety
professional standards,
recognizing and health, financial security retain and nurture a principles into all
and to improving the
developing their full and work-life balance. diverse workforce. aspects of our
lives of our team
potential. business.
members in many ways:
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