WE POWER GLOBAL CONNECTIONS - About FedEx
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WE POWER GLOBAL CONNECTIONS
A CONNECTED WORLD
IS A BETTER WORLD
EVERY DAY, FEDEX CONNECTS THE WORLD, turning promise into reality. Handing off a
lifesaving medication the same day it was ordered. Providing supply chain solutions for
complex fulfillment needs. Bringing desperately needed relief to survivors of natural
disasters. Delivering online orders across the globe.
Connecting people with goods, services, ideas and technologies fuels global commerce,
which in turn creates jobs, generates prosperity and lifts communities to higher standards
of living. That’s why we champion new solutions and innovative technologies that redefine
how the world is connected.
1
A PORTFOLIO OF SOLUTIONS FEDEX BY
THE NUMBERS
> 425K
TEAM MEMBERS
THE STRENGTH OF FEDEX lies in our corporate structure and our people. By managing our WORLDWIDE
services as a portfolio of operating companies, we can fine-tune our networks to deliver connecting
the best service and value possible. > 99%
OF GLOBAL GDP
We make it easy for customers to seamlessly access all the services they need in one moving
place and meet any global business challenge that comes their way. >14M
SHIPMENTS EACH
BUSINESS DAY
(AVG. DAILY VOL.)
to
> 220
COUNTRIES AND
Technology and services The largest express Cost-effective Priority and economy TERRITORIES
for global supply chain, transportation company business and residential less-than-truckload (LTL)
e-commerce and other in the world. package shipping. freight shipping.
business needs.
Global specialty logistics Print and copy services,
and e-commerce shipping pickup and
solutions tailored to delivery, and same-day
customers’ needs. courier service.
2 3
Anchorage
Liège
Paris
Toronto
Oakland Indianapolis Newark
Memphis
Miami Shanghai
Fort Worth Guangzhou
FEDEX
EXPRESS
GLOBAL
NETWORK
Our 12 hubs connect 220+ countries and territories, Air Routes
and more than 99 percent of the world’s GDP. Major Hub Locations
4 5
FEDEX EXPRESS FEDEX EXPRESS
The service that started it all has exponentially expanded
our customers’ access to the world. We now connect to BY THE NUMBERS
99 percent of the world’s gross domestic product (GDP),
CONNECTS shipping packages and freight with services ranging from
same-day to three-business-day delivery.
> 235K
TEAM MEMBERS
THE WORLD
WORLDWIDE
Whether customers need a part delivered overseas first
thing the next morning or a package delivered across town moving
≈6M
on Saturday, we’ve got it covered. Our powerhouse global
network provides reliable, time-sensitive and competitively
PACKAGES AND
superior integrated express transportation services to
the U.S.; Canada; Asia Pacific; Europe; Middle East, ≈29M
Indian Subcontinent and Africa; and Latin America and LBS. OF FREIGHT
Caribbean. In addition to a full portfolio of intercontinental (AVG. DAILY VOL.)
air express services, FedEx Express® domestic shipping
services have now expanded to over 35 countries. through
12
MAJOR HUBS
> 650
AIRPORTS
using
675
AIRCRAFT*
> 85K
MOTORIZED
VEHICLES
to
> 220
COUNTRIES
AND TERRITORIES
*Grossavailable aircraft;
includes parked.
6 7
TNT EXPANDS GLOBAL ACCESS FOR OUR CUSTOMERS TNT offers express and economy delivery services for documents, parcels and palletized freight via road and air networks in the U.S.; Canada; Asia Pacific; Europe; Middle East, Indian Subcontinent and Africa; and Latin America and Caribbean. The acquisition of this company adds a second-to-none European road network to the robust express network FedEx operates in Europe. TNT also has a significant presence in China and Southeast Asia, a strong presence in the Asia-Europe lane, and substantial business operations in Brazil and Chile. 8 9
FEDEX GROUND FEDEX GROUND
BY THE NUMBERS
OFFERS FAST, >105K
TEAM MEMBERS
ECONOMICAL DELIVERY moving
> 8M
PACKAGES
E-commerce continues to change the dynamics of the shipping industry and drive huge
(AVG. DAILY VOL.)
growth. As a result, providing fast, cost-effective and dependable ground delivery is more
vital than ever before.
through
FedEx Ground offers business-to-business delivery in the U.S. and Canada. We also
serve residences via FedEx Home Delivery® and FedEx SmartPost®, with Saturday a
> 600
FACILITIES
standard delivery day — an important feature for e-commerce shoppers.
using
> 60K
MOTORIZED VEHICLES
10 11
FEDEX FREIGHT FEDEX FREIGHT
BY THE NUMBERS
SIMPLIFIES LTL ≈45K
TEAM MEMBERS
SHIPPING moving
>115K
SHIPMENTS
Simple is better. So FedEx Freight offers two reliable
(AVG. DAILY VOL.)
options: FedEx Freight® Priority, with the fastest published
transit times of any nationwide less-than-truckload (LTL)
through
service, and FedEx Freight® Economy for basic LTL freight
shipping needs. We ship throughout the U.S., Canada, ≈370
Mexico and Puerto Rico, and to the U.S. Virgin Islands. SERVICE CENTERS
For less-urgent, larger LTL heavyweight freight using
shipping needs, we offer FedEx Freight® volume
services throughout most of the contiguous U.S.
> 25K
MOTORIZED
We work with customers to find the best rate for VEHICLES
their schedule and budget by taking advantage
of unused truck space.
12 13
FEDEX HELPING ENTREPRENEURS
REACH THE NEXT LEVEL
SERVICES When Danny Catullo took over his family’s
butcher shop, Catullo Prime Meats was
CONNECTS
struggling in a stagnant economy. Catullo
realized he needed to expand his market
by entering the e-commerce space.
BUSINESSES His product needed to stay fresh during
shipping, so he turned to FedEx. He was
TO SOLUTIONS impressed by the personal attention he got
from his account representative, who helped
him find the right combination of packaging
and shipping solutions. “What surprised me
FedEx Services team members coordinate sales,
about FedEx is that they care about small
marketing, communications, information technology
businesses as much as I do,” Catullo says.
and customer service support for the FedEx global brand.
They integrate the technology and services customers Then in 2013, his rep mentioned the
need to create solutions for global supply chains, new FedEx Small Business Grant Contest,
e-commerce or any of today’s business challenges. an annual competition that recognizes
passionate and innovative entrepreneurs
from across the country who aspire to take
their businesses further. Catullo entered and
won a $5,000 grant, which enabled him to
purchase a new type of refrigerated boxes.
FedEx maintains a strong ongoing
relationship with the contest’s winners,
giving them publicity, contacts and other
resources. Catullo was able to not only
grow his meat business but start other
ventures, such as a company that handles
order fulfillment and shipping for other food
businesses. “I gained so much confidence
from working with a company that took
an interest in me,” he says. “That’s why
I’m in the position I’m in today.”
14 15
FEDEX TRADE FEDEX TRADE
NETWORKS BY
THE NUMBERS
NETWORKS ≈20K
CONNECTS
TEAM MEMBERS
and
510
SUPPLY CHAINS FACILITIES
GLOBALLY located in
29
COUNTRIES
When customers need global reach, they can
depend on FedEx Trade Networks. We provide
handling
access to 95 percent of the world’s GDP with our
customized, end-to-end supply chain capabilities. >7M
CUSTOMS
BROKERAGE
In 2018, several FedEx companies realigned under TRANSACTIONS
FedEx Trade Networks, creating a specialty logistics ANNUALLY
and e-commerce solutions organization. The
realignment enables customers to conveniently reaching
access a wide range of logistics and supply chain
capabilities, and tailor them to their unique needs. 95%
OF THE
WORLD’S GDP
16 17A FULL SUITE OF LOGISTICS
SOLUTIONS FOR THE GLOBAL
MARKETPLACE
FEDEX TRADE NETWORKS connects customers to the powerful array of FedEx® services in
a convenient, intuitive manner. We provide integrated air and ocean freight forwarding,
and specialty logistics and e-commerce solutions:
Cross Border Custom Critical Supply Chain Freight Forwarding Forward Depot
Services Services Services and Customs Services
Global e-commerce Transportation options Supply chain services
Brokerage Service parts
technology, logistics for time-sensitive, with diverse third-party Air and ocean freight logistics, parts
and trade facilitation hazardous and/or logistics offerings, forwarding services repair and exchange
solutions to help high-value freight, including warehousing, that connect major services; 3D-printed
merchants grow their including ground and air distribution, transpor- global markets, and parts manufacturing;
online retail businesses, temperature-controlled tation management, expert customs and a variety of
capture new markets shipping, special e-commerce fulfillment brokerage for seamless package design and
and enhance the handling, and and reverse logistics. filing and clearance. testing services.
international shopping enhanced security.
experience.
18 19FEDEX OFFICE FEDEX OFFICE
BY THE NUMBERS
MAKES PRINTING >14K
TEAM MEMBERS
AND SHIPPING operating in
≈1,900
CONVENIENT U.S. LOCATIONS
and offering
From consumers to entrepreneurs to corporations, our
FEDEX SAMEDAY®
customers receive expert service, whether visiting a CITY TO
FedEx Office location or using online services from home,
in the office or on the road. As one of the world’s fastest >1,900
and largest digital, printing, retail and shipping networks, CITIES
we empower customers to be and do more. within
We provide access to a wide variety of world-class printing > 32
METRO MARKETS
services, including professional copying and finishing, document
creation, signs, banners and graphics, as well as a full range of
commercial print solutions. Our digital printing technology,
including FedEx Office® Print Online services, FedEx Office
Mobile App and FedEx Office® Print & Go
offerings, enables customers to print on
demand, anytime, anywhere.
With more than 1,900 locations in retail areas,
on college and corporate campuses, and within
hotels and convention centers, our stores provide
FedEx Express® and FedEx Ground® shipping, Hold at
FedEx Location options, FedEx Ship&Get® lockers, FedEx®
Pack Plus and packing services backed by the FedEx Office®
Packing Pledge. FedEx Office also offers FedEx SameDay® City
courier service in more than 32 metro areas in the U.S.
20 21EXPANDING
CONVENIENT OPTIONS
Locations in the convenience network offer a range of options from full-service
OUR RETAIL printing and shipping to pack, ship and hold services to quick drop-off points.
Our more than 50,000 locations for U.S. consumers nationwide include:
FOOTPRINT FedEx Office stores, FedEx Ship Center®
locations and FedEx Authorized
ShipCenter® locations
FedEx package drop-off and pickup
locations in well-known retailers
such as Kroger, Albertsons and nearly
E-commerce isn’t a trend. It’s a fundamental part of 8,000 Walgreens stores
FedEx Office locations within stores —
retailing today and has profoundly changed how
consumers make purchases. As online shopping we plan to place 500 additional FedEx® Drop Boxes — more than
becomes an intrinsic part of everyday life for hundreds locations within leased space in 34,000 throughout the U.S.
of millions of people, the last mile of delivery — where select U.S. Walmart stores by 2020
and how they receive packages — is an increasingly
important consideration. And as the online retail demand
continues to increase, so does the demand for packing,
delivery and returns services. With the strongest and
broadest transportation network in the industry, FedEx
is the backbone of e-commerce and continues to be a
leader in the global transportation space.
That’s why FedEx continues to expand our convenience
network, services and partnerships to help customers
and businesses solve complex e-commerce challenges,
providing more access to FedEx® services. In fact,
80 percent of the U.S. population is within 5 miles
of a FedEx hold location, where they can have their
packages held for pickup if they prefer not to have
them left on their doorstep.
22 23CONTINUALLY INNOVATING
INNOVATION HAS BEEN PART OF OUR DNA since our first night of operations, when a new
industry — overnight shipping — was born. And technology has always been vital to
FedEx, because the information about a package is as important as the package itself.
That spirit of innovation has never wavered. We continually implement innovative solutions
and explore emerging technologies that have the potential to transform the shipping and
logistics industry.
RECENT INNOVATIONS
A driverless Robotics: Driverless Blockchain: This Drones: FedEx may soon “FedEx stands at the
tuggers haul oversize technology holds be using drones to deliver
tugger moves nexus of the virtual
packages through our significant potential for aircraft parts and inspect
through the FedEx Ground hubs; advancing supply chain aircraft and runways at and physical world
FedEx Ground we’re also testing logistics. FedEx is a our Memphis World Hub. and is building on
robotic equipment to charter member in Memphis was one of
distribution hub the benefits that
unload trucks. And a the Blockchain in 10 local governments
in Greensboro, FedEx TechConnect Transportation Alliance chosen by the U.S. innovation and
North Carolina. location uses robots and the Blockchain Department of technology bring.”
to transport cell phones Research Institute, and Transportation for a
from the sales floor to we have a pilot program drone testing project, — Frederick W. Smith,
the repair center and underway at FedEx and FedEx is one of a FedEx Chairman and CEO
back again. Freight to share shipment handful of companies
information among joining the Memphis
suppliers, FedEx and testing program.
retailers.
24 25CONNECTING THE WORLD WE MEASURE OUR SUCCESS THROUGH CREATING
AMBITIOUS GOALS AND TRACKING OUR PROGRESS:
RESPONSIBLY AND RESOURCEFULLY
GOAL GOAL GOAL
AS ONE OF THE WORLD’S MOST ADMIRED BRANDS, we have a responsibility to be a role model 30% 50% 30%
reduction in aircraft increase in FedEx of jet fuel obtained from
in the communities where we live and work. That means reaching beyond the services we emissions intensity from Express vehicle fuel alternative fuels by 2030
a 2005 baseline by 2020 efficiency from a 2005
provide to be a caring corporate citizen and a thoughtful steward of the environment. baseline by 2025
PROGRESS
PROGRESS First delivery of alternative
22.2% PROGRESS fuel anticipated in 2020
COMMITED TO SUSTAINABILITY THE FUTURE OF SUSTAINABILITY since 2005 37.9% To learn more about
since 2005 these initiatives, go to
We continually seek new ways to minimize environmental Our fleet modernization and FedEx® Fuel Sense initiatives csr.fedex.com.
impacts with programs that deliver cost savings and have reduced emissions, but we want to do even more,
more-efficient use of resources in four key areas: which is why we set a goal to obtain 30 percent of jet fuel
from alternative fuels by 2030.
• Aircraft efficiency
• Vehicle efficiency In FY15, we entered into an agreement with Colorado-
based Red Rock Biofuels, which will ultimately produce
• Sustainable facilities
at least 48 million gallons of alternative jet fuel over an
• Sustainable materials and recycling eight-year period. Construction of the fuel refinery began
We also invest in developing new solutions, such as in July 2018, and the first delivery of commercially viable
alternative fuels and advanced technologies, and advocate and available alternative fuels is anticipated in 2020.
for changes that could improve our entire industry’s From alternative jet fuels to compressed natural gas
efficiency and environmental performance. (CNG) for trucks to fully electric vehicles, FedEx
continues to pursue multiple paths in our ongoing
efforts to increase sustainability.
26 27SERVING COMMUNITIES GOAL
$200M
WORLDWIDE investment in 200
communities around
the world by 2020
(FedEx Cares goal
AT FEDEX, WE PRIORITIZE AREAS WHERE WE CAN USE OUR GREATEST ASSETS — our powerful was set in 2016)
global transportation networks, our knowledge and expertise, and the passion of our team PROGRESS
SINCE 2016
members — to make the biggest possible impact in improving the quality of life around the >$150M
world and making it a better place for future generations.
>250
THROUGH OUR FEDEX CARES COMMUNITY INVESTMENT communities
PROGRAM, WE FOCUS ON FIVE KEY AREAS:
Global Sustainable Employment Road Safety Delivering for Good
Entrepreneurship Transportation Pathways
We use our expertise We’re prepared to
We help women and We contribute financial, We’re passionate and resources to quickly mobilize our
minority entrepreneurs technical and logistical about enabling support road safety powerful global
by providing them with assistance to help city underserved groups initiatives. For example, network when we’re
the tools and resources planners, engineers to access opportunity. we help Safe Kids needed, whether it’s
they need to turn their and others around the FedEx supports Worldwide bring shipping humanitarian
ideas into reality. world improve mobility organizations that pedestrian safety aid in the wake of
within cities while connect veterans and programs to over natural disasters,
reducing congestion minority youths to 250 cities in 10 transporting rare
and pollution. education and careers. countries worldwide. artifacts or moving
endangered animals
to safety.
28 29PROVEN DEDICATION AWARDS AND
RECOGNITION
TO OUR CUSTOMERS, FORTUNE
World’s Most Admired
OUR COMMUNITIES
Companies
#9
AND OUR PEOPLE FORBES
Top Regarded Companies
CSR GLOBAL REPTRAK
World’s Most Reputable
WE WOULDN’T BE ONE OF THE MOST ADMIRED COMPANIES and Companies for CSR
trusted brands year after year without the can-do commitment of FORTUNE
Best Companies to Work For
our more than 425,000 team members around the world. They
BLACK ENTERPRISE
help our customers succeed, build more vibrant communities and Top Companies for Diversity
create a more sustainable future for our planet.
30 31
31“I WILL MAKE EVERY FEDEX
EXPERIENCE OUTSTANDING.”
THIS SIMPLE BUT POWERFUL STATEMENT guides everything we do at FedEx. It’s the
Purple Promise: a shared commitment that helps earn the trust and loyalty of customers
and make FedEx a great place to work.
Empowering team Personal Well-Being Diversity and Safety
members to deliver Development Inclusion
The success of our In FedEx culture,
on the Purple Promise
Just as we connect business depends on We value diverse “safety above all” is
requires ongoing
people and possibilities our team members’ backgrounds and a core value — not
investment in our
around the world, we overall well-being. We perspectives, so just a priority — and
workforce. We are
seek to connect our provide competitive we’ve established we live our commitment
committed to the
team members to benefits as well as best-in-class programs on a daily basis by
highest ethical and
opportunities, resources to support to recruit, develop, incorporating safety
professional standards,
recognizing and health, financial security retain and nurture a principles into all
and to improving the
developing their full and work-life balance. diverse workforce. aspects of our
lives of our team
potential. business.
members in many ways:
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