PRESIDENT'S MESSAGE - URMC

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PRESIDENT'S MESSAGE - URMC
2020 ANNUAL REPORT

                                PRESIDENT’S MESSAGE
                                 Noyes Physical Therapy         Ann and Carl decided to        This summer I announced
                                 and Sports Performance         match the New York State       my intention to retire in
                                 has occupied their new         Grant of $350,000 that         2021. It was a hard decision
                                 space in the Brae Burn         we received for the Avon       as Noyes is in my blood.
                                 building throughout 2020.      expansion. This brought the    The last 10 years in the
                                 Patients have enjoyed the      needed project back to the     Chief Executive Officer role
We have added new                ease of access that the        front burner. It is expected   have been challenging but
words and phrases to our         offsite location affords.      that the building will be      also hugely rewarding to see
conversations in 2020            Construction of E. Michael     completed in 2021.             the expansion of services we
that I am quite sure we are      Saunders Medical Imaging                                      now offer at Noyes. I would
                                                                Throughout the year,
tired of hearing and wish        commenced and is expected                                     never have taken the job if
                                                                the generosity of
we didn’t need to continue       to be completed by March                                      it weren’t for the wonderful
                                                                our community was
saying. Throughout the           2021. When this project is                                    Hospital and Medical Staff
                                                                demonstrated repeatedly.
Annual Report there              completed, we will have a                                     who come through these
                                                                I can’t say it often enough
are articles about the           PET/CT Scanner and an                                         doors each day. Noyes
                                                                how blessed we are at Noyes
pandemic and the heroic          Interventional Radiology                                      has the advantage of a
                                                                to have this support both in
efforts of the Hospital and      Suite added to our roster of                                  dedicated and visionary
                                                                the form of donations and,
Medical Staff who are most       Medical Imaging modalities                                    Board who will guide
                                                                just as important, in your
deserving of the praise that     which means patients in                                       whoever takes my place. It
                                                                confidence to allow us to
is due to them. I will try to    our region will not have to                                   has been my honor to serve
                                                                care for you.
focus on the changes and         travel for these services.                                    in this role.
achievements at Noyes that                                      On a sad note, we lost two
                                 Our plans to expand                                                   Amy Pollard, RN,
happened in addition to                                         very important members
                                 the Mental Health and                                                       BSN, MPS
planning and responding to                                      of our Hospital Board:
                                 Wellness program in Avon                                                 President/Chief
the pandemic.                                                   Graham Frazer and Mark
                                 was slowed due to the                                                   Executive Officer
                                                                Lyons. Please take the time
                                 impact of Covid on our
                                                                to read the article about
                                 financial status. However,
                                                                these gentlemen who gave
                                 in December, I received a
                                                                so much to our community
                                 call from Ann Myers who
                                                                and to Noyes.
                                 asked “what do you need?”

                         DR. QURESHI RETIRES AFTER 40 YEARS OF SERVICE
                        On May 31st, internal medicine physician Dr. Sohail Qureshi retired from UR Medicine|Noyes
                        Health’s Primary Care Practice after more than four decades of caring for the greater Dansville
                        community.
                        Prior to formally joining Noyes Health in 2018, Dr. Qureshi was in private practice in internal
                        medicine in Dansville. Dr. Qureshi was also past president of the Livingston County Medical Society.
“For many years, Dr. Qureshi was a respected community colleague and collaborator, and we were thrilled when he joined
the Noyes Health Team in a more formal way,” says President and Chief Executive Officer, Amy Pollard. “His dedication
and commitment to doing what’s best for his patients was what kept those patients coming back to him year after year and
decade after decade. We wish him all the best in his well-deserved retirement.”
PRESIDENT'S MESSAGE - URMC
2020 UR MEDICINE|
NOYES HEALTH
                                                        MESSAGE FROM THE
BOARD OF                                                NOYES BOARD CHAIR
DIRECTORS:

James Culbertson –
Chairperson
                                I’m not sure that anyone       When New York State            As Board Chair, I observed
Domenick Martello – First
Vice Chairperson                could have anticipated what    mandated that certain          staff responding to a
                                2020 would be like. The        elective services needed to    pandemic by planning
Rich Rizzieri – Second Vice     daily routines of our lives    close, the Administrative      to care for an influx of
Chairperson
                                were completely upended.       and Management Teams           patients, keeping up with
Mark Lyons – Treasurer          Essential employees went       quickly responded with         daily directives from the
Marilyn Moore – Secretary       to work, anyone who            a plan of how to manage        New York State Department
Les Cole                        could work from home           our way through this           of Health and adapting
Matt Cole                       did so, and the rest of us     loss of business in a way      work flows to meet ever-
                                just stayed home while we      that was fiscally prudent.     changing policies and
Joan Flender, M.D.
                                awaited the development        Fortunately, CARES Act         procedures. I was always
Graham Frazer                   and emergency use              funding helped close           confident in the ability of
Steven Goldstein                authorization of a Covid       the gap in lost revenue        Noyes Staff to care for our
Michael Johnsen                 vaccine.                       and eventually services        community. To see how
Douglas Mayhle, M.D. –                                         reopened to a very cautious    they banded together in the
                                The majority of the 500+
Medical Director                                               public.                        face of the pandemic was
                                employees of Noyes went to
Robert McCann, M.D.                                                                           inspiring. Everyone pitched
                                work every day, protecting     However, progress did not
                                                                                              in and performed whatever
Amy Pollard – President/        themselves and patients        stop. Plans for the new E.
Chief Executive Officer                                                                       job needed to be done.
                                with personal protective       Michael Saunders Medical
                                                                                              On behalf of the Board, I
Lindsay Quintilone              equipment, disinfectants       Imaging were finalized and
                                                                                              extend my gratitude to all
Ahsen Sheikh, M.D. –            and distancing. They           construction was underway
                                                                                              Noyes Hospital and Medical
President, Medical Staff        did this because they are      by fall. A replacement
                                                                                              Staff for a job well done.
Bernard Sweeney, M.D.           all health care workers.       for retiring Jay Maslyn,
                                Whether they worked            Chief Financial Officer was            James Culbertson,
Mark Taubman, M.D.              with patients and their        finalized in September. We               Noyes Board Chair
                                families or provided a         celebrated Jay’s retirement
2020 FOUNDATION                 service supporting day-        in October at an outdoor,
BOARD OF                        to-day operations…all had      Covid compliant event.
                                important roles just as they   A Chief Executive Officer
DIRECTORS:                      do every day, but, more so     search process was started
Thomas Wamp –                   in the midst of a pandemic.    after Amy Pollard gave her
Chairperson
                                I witnessed this dedication    notice to the Board that she
Helen Gray – Vice               firsthand as Board Chair       intended to retire in 2021…
Chairperson                     through Zoom meetings          an anticipated decision but
William Bacon – Treasurer       and reports                    one that we hoped would
John Quinlan – Secretary                                       not happen this soon.
Les Cole
James Coniglio
Timothy Costello
                                NOYES WELCOMES
                                                                                              Mike Levey, Alfred-Almond CSD
Mary Sue Dehn – Foundation                                                                    teacher and husband of Noyes
Director                                                                                      Emergency Department Nurse
Mary Ann Merle
Amy Pollard – President/Chief
                                SIX NEW PROVIDERS                                             Krista, borrowed and used a
                                                                                              3D printer to create shields
                                                                                              for our staff to wear over their
Executive Officer
Jon Shay
                                Michael Grabach, CRNA William Roberts, MD                     masks. He and his colleagues
                                                                                              made enough to outfit all our
Robert Smith                    Nina Holbrook, NP              Kristen Simon, CRNA            Emergency Department
                                                                                              Clinical Staff.
Maureen Wolcott                 David Levy, MD                 April Sutton, NP
PRESIDENT'S MESSAGE - URMC
MESSAGE FROM FOUNDATION
                      FOR NOYES HEALTH CHAIR

When we began 2020,            In addition, plans were           The Empire Strikes Back        When I look back on
the Noyes Health               underway to construct             Against Covid Virtual Golf     2020, I am amazed by the
Foundation anticipated         a new Mental Health               Tournament culminated          outpouring of support for
great happenings for our       and Wellness facility in          with a Facebook Live Event     our Hospital. As I have said
organization. This year        Avon. Carl and Ann Myers          which generated $13,000.       before, our community
was the 100th year of          made this a reality with a        Kevin & Rachelle Sick          really has a jewel in Noyes
operation for our Hospital,    donation of $350,000. The         and the Sicky Squad held       Health, and our Foundation
and everyone was excited       project will be completed         their annual Memorial          Board of Directors is forever
for the year to unfold. Then   sometime in 2021. Candy           Day barbecue with a            grateful to all our donors for
in March, all activities       Frazer donated $20,000,           drive-through twist that       their unending support. The
came to a halt when the        in memory of her husband          brought in $10,500. Randy      Foundation will continue
Covid pandemic hit us. The     Graham, to purchase new           Hamilton and his team held     to plan innovative ways to
Hospital and its staff were    Medical Oncology treatment        their annual 5K “Footin        honor all of them, and is
able to react and meet the     chairs. In addition, Jane         For the Family” with           hopeful for some type of
needs of the community         Schryver donated $25,000          $15,000 donated to the         formal event in 2021. At
at this uncertain time.        to honor Amy Pollard for          Cancer Center. We can’t        the same time, we are also
The Foundation received        her excellent leadership          forget Bridgett Hoag and       eagerly awaiting the time
tremendous support from        over the last decade. Amy         Colleen Tracy who held a       when we can have the next
our service area with          is retiring in late April 2021.   virtual 5K Turkey Trot for     Noyes Gala!!!
many individuals stepping      What a loss this will be for      all their family and friends
                                                                                                Thank you, again, for your
forward to recognize the       our organization.                 throughout the country and
                                                                                                commitment and support as
everyday efforts of the                                          raised $1,250. They were
                               Even with the pandemic                                           we navigated through this
frontline workers at UR                                          assisted by the Quinlan
                               controlling much of our                                          tough year. I am confident
Medicine|Noyes Health.                                           family’s Taylor Touch
                               day-to-day activities, people                                    that things will improve in
The Covid Appeal, sent out                                       Foundation and Dansville
                               found ways to help the                                           2021.
in May, produced $31,500;                                        Collision.
                               Foundation and the Noyes
and the Annual Appeal                                                                                         Tom Wamp,
                               community. Empire Realty
attracted approximately                                                                               Chair, Foundation for
                               in Dansville and the Noyes
$62,000. This generosity                                                                                      Noyes Health
                               Auxiliary co-sponsored a
showed us the type of caring
                               golf tournament with a spin.
individuals that we have in
our community.

                               GRAHAM FRAZER, MARK LYONS PASS AWAY
                               Graham Frazer passed away January 30th. Graham served on the Board of Directors from
                               2003-2020 in various positions including Board Chairperson from 2017-2019. Owner of
                               Dansville Chrysler Dodge Jeep, he spent countless hours volunteering at Noyes Memorial
                               Hospital with over 8,000 volunteer hours recorded. Graham was presented with the
                               Presidential Volunteer Service Award in 2016. “Bob,” as he was known to many of the staff,
                               found a second home as an honorary member of the Engineering Department. No job was
                               too large for Bob, and if it involved travel time, all the better.
                               Another huge loss felt by the Hospital was Mark Lyons who passed away November 1st.
                               Mark served on the Board of Directors from 2011-2020. At the time of his passing, Mark
                               had been serving as Treasurer of the Hospital Board of Directors since 2015. An architect
                               by trade, Mark worked tirelessly to support and improve Noyes during his free time. He
                               frequently spoke with great pride of his wife, Dr. Deanna Lyons, and sons, Joshua and Jack.
PRESIDENT'S MESSAGE - URMC
MESSAGE FROM NOYES CHIEF MEDICAL OFFICER

                                I saw the first Covid-              Noyes provided a safety       where nurses, doctors and
                                positive patient in                 valve for nursing homes       advanced practice providers
                                Rochester. He had flown             because Covid patients        discuss what improvements
                                from Italy to JFK and then          couldn’t be released to       can be made, then work
                                traveled to Rochester by            nursing homes. Noyes also     together to implement those
                                Greyhound bus. When I               helped the University of      improvements. We have
                                saw the patient, I knew             Rochester by offering the     started proactive measures
2020 was a challenge, not
                                Covid was here. The two             Saunders Surgical Center      to improve documentation,
just for Noyes, but for the
                                biggest challenges we had           to University of Rochester    and other hospitals have
whole country. Our saving
                                were testing and personal           Medical Center Surgeons       taken the work we have
grace was our affiliation
                                protective equipment                whose operating rooms         done and made similar
with the University
                                (PPE). Testing was                  had been closed down by       implementations. Another
of Rochester system.
                                controlled by the Centers           the government. Noyes         valuable undertaking was
Without the University
                                for Disease Control and             provided cutting edge         the education sessions
of Rochester, we could
                                Prevention (CDC). If we             care, and our recovery        Noyes provided relative to
not have weathered the
                                hadn’t joined with the              and discharge rates were      vaccination hesitancy.
storm. We were very lucky
                                University, we couldn’t             excellent. During 2020,
compared to the rest of the                                                                       Unfortunately, we had to
                                have done any testing. The          Noyes discharged 147
state. When New York City                                                                         close the doors to visitors
                                University affiliation also         inpatients with a diagnosis
was seeing the surge, we                                                                          to help keep everyone
                                helped tremendously with            of Covid. Covid aside, over
thought it may levitate to                                                                        safe during the pandemic;
                                acquiring PPE. The biggest          the last year, we have been
us, but we were lucky not                                                                         however, our staff worked
                                buyers get the most supply.         trying to reduce transfers
to have experienced the                                                                           tirelessly to keep families
                                The University of Rochester         out of Noyes. We have gone
same level of devastation.                                                                        informed, providing
                                system helped us, and in            from 5-6 transfers per day
We were forewarned about                                                                          updates 2-3 times daily and
                                turn, Noyes helped the              to 1-2 transfers per day.
what could be coming. This                                                                        facilitating FaceTime calls
                                University of Rochester
allowed us to close things                                          Process improvement teams     so our patients could keep
                                system.
down, social distance,                                              have been implemented         in touch with their loved
and begin masking efforts                                                                         ones.
before it hit us.
                                                                                                        Bilal Ahmed, MBBS
                                                                                                        Chief Medical Officer

VACCINATIONS: A HOLIDAY GIFT
Covid vaccines were delivered to Noyes in mid-December
with the goal of vaccinating frontline Hospital and Medical
Staff. Initially, there was some trepidation from staff; in fact,
an early survey indicated only 45% of staff were interested
in receiving the vaccine. At the time of writing this article,
which is 2021, the Hospital and Medical Staff at Noyes have
reached a 90%+ vaccination rate. Great news and great
peace of mind!
We have learned that each person has different reactions to
the vaccines: some had no side effects, while others had side
effects ranging from mild to moderate. When side effects,                                                The Noyes Health
such as fever and/or aches occurred, they rarely lasted longer than 12 hours. Based on the               Staff began getting
number of employees who tested positive for Covid, we estimate that 10% of Noyes Staff                   vaccinated against
had Covid.                                                                                               Covid-19 in late
                                                                                                         December.
The Centers for Disease Control and Prevention continues to report that not only are Covid
vaccines safe, they are nearly 100% effective in offering protection against severe illness if you
were to catch Covid, and reports indicate vaccinations can also slow the spread of the virus.
PRESIDENT'S MESSAGE - URMC
CONSTRUCTION BEGINS ON E. MICHAEL SAUNDERS
MEDICAL IMAGING
                                                                    Noyes Health will soon be home to a new PET/CT
                                                                    scanner as well as a new Interventional Radiology Suite.
                                                                    The project was made possible, in part, thanks to a $1
                                                                    million gift from the Saunders family in memory of E.
                                                                    Michael Saunders, as well as a grant from New York
                                                                    State. “We are so grateful to Phil, Carole, their family,
                                                                    and the Saunders Foundation for their generosity and
                                                                    continued support for Noyes,” said Noyes President and
                                                                    Chief Executive Officer, Amy Pollard.

Construction on the Radiology Department began in December, and will be renamed E. Michael Saunders Medical Imaging
at Noyes Memorial Hospital. “E. Michael Saunders Imaging goes a long way in meeting our overall goal of providing the
health care our patients need as close as possible to where they and their caregivers live and work,” Pollard said.
The new department will feature the addition of a PET/CT scanner, giving patients of the Ann and Carl Myers Cancer
Center at Noyes and other hospital departments the option of getting the diagnostic imaging they need in Dansville
rather than traveling to Rochester or farther. The expanded space will also include a new Interventional Radiology (IR)
Suite, and offer complete care for port and catheter insertion, biopsies, maintenance of dialysis fistulas, and other
invasive procedures.

DONATION AIDS NEW NOYES MENTAL
HEALTH AND WELLNESS CLINIC IN AVON
A generous donation from Ann and Carl Myers is helping to fund a new Mental Health and Wellness Clinic in Avon. The
donation matches a previous grant of $348,500 from the State of New York to partially fund the construction. The Myers
previously donated $2 million to the capital campaign to build a cancer treatment center at Noyes Memorial Hospital in
Dansville. Since the Ann and Carl Myers Cancer Center opened in January 2017, the Center has seen more than 10,000
Medical and Radiation Oncology visits a year, with patients from all over the Genesee Valley and beyond getting the expert
care of UR Medicine’s Wilmot Cancer Institute.
“We are so grateful for Ann and Carl’s continued support of our efforts to provide the best possible healthcare to our
community, as close as possible to where we all live and work,” says Amy Pollard, Noyes Health President and Chief
Executive Officer. “Increased access to mental health resources are more important today than ever, and the Myers’
generous gift will ensure that residents in northern Livingston County will have that access.” The new clinic will be built
on a lot conveniently located just off Interstate 390, and will include consultation rooms and offices for on-site counselors,
as well as walk-in crisis management services.

DANSVILLE CHAMBER OF COMMERCE
RECOGNITION OF HOSPITAL WEEK
During the Covid pandemic, the Dansville Area Chamber of Commerce
graciously recognized Noyes Health Staff, and at the same time helped
locally-owned food establishments by providing staff vouchers to use at the
following business.
                                                                                                 Noyes Health Auxiliary pledged
Battle Street Brewery           Java Jungle Cafe                Scovill’s Grill                  $75,000 toward the purchase of
Big Sky Restaurant              Jack’s Gaslight Grill           Sunrise Restaurant               a mobile X-ray machine for the
Café Tazza                      MacFaddens Coffee Co.           Tony’s Pizzeria                  Hospital. The machine allows for
CB’s Bar & Grill                Middleton’s Frozen Custard      Tower Pizza                      X-rays to be taken at a patient’s
Dog House Cafe                  Parkeys Lounge                  Wong’s Kitchen                   bedside rather than the patient
Ice Cream Island                Pizza King                                                       needing to be transported.
PRESIDENT'S MESSAGE - URMC
MANAGING THROUGH A PANDEMIC
Many years ago, I read a book,     were Covid suspect/positive.       Planning for the                 to be comfortable coming into
The Great Influenza, by John       Everybody had to be flexible.      Unprecedented                    the hospital. Interestingly,
Barry. It was the story of the     Plans we made one day              When we do disaster              some of the departments that
1918 Spanish Flu. That was an      changed the very next day.         planning, we practice for a      saw drops in volume included
eye-opener, to see how a truly                                        disaster that lasts for hours    the Emergency Department,
                                   The Calm Before the
novel virus could pretty much                                         or days. So that’s what most     Urgent Care, and After Hours,
                                   Storm
decimate huge populations                                             of our experience in disaster    but then with everyone
                                   In the initial phase back in
of people and throw the                                               response has been. This was      distancing and wearing masks
                                   March and April, we really
world into chaos. Infection                                           a disaster that has been in      were we just spreading fewer
                                   never saw a high census of
prevention practitioners have                                         place for over a year. Very      illnesses among ourselves?
                                   Covid patients. We had 2, 3,
always talked about how the                                           unprecedented.
                                   4 patients at a time. We were                                       Coming Together
biggest threat to our health
                                   kind of lulled into thinking       Difficult Decisions              If I tried to highlight the
was a pandemic from a new
                                   that we were going to be           By early spring, the New York    efforts of one person, it
virus for which there is no
                                   able to avoid the onslaught        State Department of Health       would be such an injustice
treatment or vaccine already
                                   of patients being reported in      issued directives telling        to everyone who worked
established. As soon as people
                                   New York City.                     hospitals to discontinue         night and day to define and
started talking about a novel
                                                                      elective outpatient visits       implement our response
virus like Covid-19 and how it     The summer went along
                                                                      and procedures. Some             plans.
was starting to spread, at first   quietly. In December, after
                                                                      physician office visits went
it was “ok, that’s over in China   the holiday get togethers, is                                       We became very resourceful in
                                                                      to telemedicine. Between
– that’s not us.” But I knew it    when we saw the increase                                            finding the supplies we needed
                                                                      80%-85% of Noyes revenue is
was only a plane ride away.        in positive patients. At the                                        to keep staff and patients safe.
                                                                      outpatient, and suddenly that
                                   highest point, we had 18                                            The community responded
When Covid-19 started hitting                                         business was closed. We had
                                   patients hospitalized all at one                                    in many ways to help us:
this country, I thought back                                          to move very quickly to define
                                   time who were Covid-positive                                        Dentists, who because they
on that book and realized the                                         how to decrease labor costs
                                   in various stages of illness.                                       weren’t seeing patients, would
only defense we would have                                            that reflected the reduced
                                   They ranged from needing                                            empty their offices of all their
initially from this virus was                                         outpatient volumes which is
                                   IV antibiotics all the way up                                       personal protective equipment
going to be enforcing strict                                          always a hard decision.
                                   to the patients who required                                        (PPE) and bring it to us; a
infection control practices
                                   being on a ventilator.             By the end of March,             local store donated a washer
aimed at reducing the spread
                                                                      we started furloughing           and dryer to us once we
of the virus, i.e., masking and    In the very early days, the
                                                                      employees. At its high point,    said we were having to wash
distancing. That was going         plan was that any patient that
                                                                      we would have 85-90 people       disposable gowns because of
to be our only protection          needed ventilation would be
                                                                      off in one week. That went       a PPE shortage; and various
until such time as testing,        transferred to Rochester. As
                                                                      on through July. Although        community groups donated
vaccine, and treatment could       you can well imagine, that fell
                                                                      Noyes was not eligible for the   meals for the staff.
be developed. In January           by the wayside pretty quickly
                                                                      Payroll Protection Program,
and February, we started           because the tertiary centers                                        Looking Back and Ahead
                                                                      at least the employees who
talking about how to deal with     like Strong were inundated                                          A pandemic is something that
                                                                      were furloughed received the
Covid within the University        with patients requiring                                             happens once every 100 years.
                                                                      increased unemployment
of Rochester system. Then,         ventilation. Medical and                                            Thankfully, our knowledge
                                                                      benefit and their health care
the directions from the New        Nursing Staff have always                                           today along with standard
                                                                      coverage remained intact.
York State Department of           managed patients requiring                                          infection control practices
Health started coming out in       ventilatory support, thus we       The Fiscal Impact                allowed us to navigate the
a flurry. We knew we had to        kept Covid patients needing        During the period when           Covid pandemic until the
put together a surge plan to       this level of care here unless     elective outpatient services     vaccine was developed. It has
ascertain how we were going        there were complex issues that     were curtailed, Noyes lost       not been an easy year, and
to take care of a potential        required transfer.                 approximately $5M in             many have suffered losses.
influx of patients.                                                   revenue which was fortunately    As always, the goal of getting
                                   I think the biggest challenge
                                                                      made up with the CARES           through this pandemic has
We set up incident command         was just for the Clinical Staff
                                                                      Act funding. Even when we        brought out the best in people.
and started having regular         ─ whether that is Nursing,
                                                                      started opening up services,     I was witness to this every day
meetings. Once we started          Lab, Radiology, or anybody
                                                                      it took a while for the public   at Noyes.
seeing cases, those meetings       who had to interact with a
became a daily event.              Covid patient – who had to                                                  Amy Pollard, RN,
                                   very carefully don and doff the                                                     BSN, MPS
The nursing leadership
                                   protective equipment every                                            President/Chief Executive
put together a plan where
                                   single time they went and saw                                                           Officer
we would put patients that
                                   a patient.
PRESIDENT'S MESSAGE - URMC
QUALITY REPORT                                                     PHYSICAL THERAPY
With the changing health care landscape, organizations             IS ON THE MOVE
are rethinking the way they deliver care with the goal of
improving clinical outcomes and reducing costs.                 The Physical and Sports           The change in location
Patient surveys relative to experience of care help             Rehabilitation specialists at     came with a new name:
the Noyes Quality Team guide decisions regarding                UR Medicine|Noyes Health          Noyes Physical Therapy
hospital policies and standards of patient care. Hospital       in Dansville are on the           and Sports Performance.
Consumer Assessment of Healthcare Providers and                 move.
                                                                                                  “The therapy practice
Systems (HCAHPS) surveys are nationally standardized            In March, the team began          continues to evolve, and
and publicly reported to allow valid comparisons across         seeing clients in a newly-        the change in location
hospitals locally, regionally, and nationally.                  constructed space in the          provides us an opportunity
At Noyes, we strive to exceed the expectations of patients      Brae Burn Building, 60 Red        to better name it in-line
and their families. Continuous efforts have been made to        Jacket Street in Dansville,       with the care we provide,”
better serve our patients and their families preserving the     just across the street from       explained Michael
patient-centered approach to care.                              their current home at             Donegan, Senior Director
                                                                Noyes Memorial Hospital.          of Operations. “While we
Focused on performance, and with a strong track record,         The new location offers           continue to provide therapy
we continue to improve patient safety by looking at trends      convenient access and             for the full spectrum of
in incidents and creating performance improvement               adjacent parking.                 physical challenges, from
projects based on these trends.                                                                   rotator cuff repairs and
                                                                “We’re excited to offer a
No aspect of safety is out of the scope of our trained                                            vestibular dysfunction to
                                                                more convenient location,
Quality and Process Improvement Team.                                                             lymphedema and wound
                                                                external to the Hospital,
                                                                                                  care, the program has
Patients who need care at the hospital may be anxious,          for our outpatient clients to
                                                                                                  distinguished itself in
confused, or agitated. In keeping with our culture of           access the care they need,”
                                                                                                  the science of sports-
caring, we want to ensure they receive first-rate medical       says Noyes President and
                                                                                                  related care, addressing
attention and that we communicate with them in ways             Chief Executive Officer,
                                                                                                  the specialty needs of
that increase their sense of well-being. We are always          Amy Pollard, “while at
                                                                                                  athletes of all ages. The
looking to improve our patient experience. One of the           the same time staying
                                                                                                  change in name more
ways we have improved this throughout the pandemic is           close to the Hospital for
                                                                                                  accurately describes
strengthening nurse communication and efficiency with           our Therapists to remain
                                                                                                  who we’ve become. We’ll
our patients. This has helped keep our patients better          closely connected with
                                                                                                  certainly also continue
informed about and engaged in their care, improved              our Orthopedic and Pain
                                                                                                  offering Speech-Language
nurse-patient relationships, and resulted in increased          Management programs.”
                                                                                                  Pathology services and
patient satisfaction.                                                                             Certified Hand Therapy.”
Our commitment to excellent, quality patient care drives
our mission.
                                          DeNae Gibson,
             Director of Performance Improvement/Quality

                                                                A trip to the Hospital or Urgent Care can sometimes be confusing
                                                                and intimidating for children. Once again, PetSmart in Geneseo
The 4th Annual Footin It for Family 5k raised $15,000 for the   made a very generous donation for the little ones who visit Noyes
Cancer Center. Following all Covid precautions, the event was   Health. PetSmart donated hundreds of new stuffed animals that will
a huge success.                                                 help ease fears and bring smiles to our young patients.
PRESIDENT'S MESSAGE - URMC
2020 DONATIONS                                                       Danny Miller
                                                                     June Miller
                                                                                                        Father Michael Twardzik
                                                                                                        United Way of Livingston County
                                                                     Keith Mitchell                     Jon Van Derhoof
                                                                     Thomas F. Moogan and Laura L.      Thomas Vogt
                                                                        Moogan                          Thomas Wager
ANNUAL/COVID APPEAL:               Helen Gray and Pam Mark           Family Foundation LTD, Inc.        Geraldine Waight
Acomb Acres                        Kevin and Cheryl Gray             Dennis and Marilyn Moore           Bill and Rhea-Jean Walker
Anonymous Donors                   Kathryn Green                     Gary Moore                         Robert and Sandra Walker
American Legion – Daniel Goho      Carol Griffen                     Paul Moore                         Thomas and Joan Wamp
   Post No. 87                     Janet Gunn                        Patricia Moran                     Michael Watson
Virginia Amico                     Clayton and Mary Knopp Harris     James and Bonita Morgan            Peggy Gelser-Webb
David Anderson                     Robert and Rose Hayes             Aletha Morsch                      Joyce Wechsler
Kenneth Applin                     Barry Haywood                     Linda Motz                         Gail Weidman
Theodore Applin                    James and Nancy Titus Helfrich    Susanne Munro                      Karen Weidman
Leonard Arias                      Lillian Hemmer                    John and Susan Murphy              Gerald Welch
Jeremiah and Susie Axtell          Paulette Henry                    David and Regina Murray            West Sparta United Methodist
Marcia Ayers                       Bridgett Hoag                     Carlton and Ann Myers                 Women
Ronald Bailey                      David and Kellee Hoag             Russ and Marie Nichols             Norman and Nancy Wetterau
Rodney and Carolyn Baker           Dan and Barb Holbrook             Mary Norton                        Susan White
Jeanine Barber                     Mary Ann Holden                   Nicholas H. Noyes, Jr.,            William and Laurie White
Stephen Bartholomay                David Hollingshead                   Memorial Foundation, Inc.       Terry and Linda Wilkins
Agnes Batte                        Rick and Kate Hollis              O’Brien’s Septic & Portable        Gerald and Jane Williams
Beta Sigma Phi Sorority            Allan and Nancy Howe                 Toilets                         Teri and Marty Wilson – Material
Lewis Bickle                       Jerry Howe                        Mary Anne Palermo                     Rewards
William and Mary Biggee            Steven Howe                       Donna Parks                        Tony and Ruth Witte
Michael and Patricia Bixby         Megan Hubbard                     Richard Payne                      Timothy and Nancy Wolfanger
Lynn Blades                        Robert and Nancy Hussey           Lisa Pfuntner                      Women of the Moose –
Cornelius N. Bliss Memorial Fund   Deke Johnson                      Thomas Platten                        Chapter No. 670
Michael and Marie Blum             Ronald and Linda Johnson          William and Carolyn Pollock        Melinda Wood
Dennis and Suzanne Boor            Timothy Johnson                   Walter Purtell
Penny Bose                         Kevin Johnston                    Anita Putnam
                                                                                                        In Appreciation of Dr. Brian
Mary Lou Boyd                      Dolly Jonasse                     Patricia Quibell                   Foresman, Dr. Ahsen Sheikh,
Bruce and Anne Bristol             Joann Kendall                     Thomas and Mary Quinlan            and Dr. Jason Zittel:
Barbara Brockway                   Robert Kennedy                    Robert Radell                      Thomas Colahan
Bruce and Sharyl Brown             Marian Kennell                    Nancy Recktenwald
Dawn Brown                         Norman and Kathleen Kennell       Joseph Regal
                                                                                                        In Honor of Karen Coty:
John and Virginia Buck             Ralph and Marilyn Kerr                                               Charles and Mary Nitsche
                                                                     Sherrie Reilly
Alice Button                       Harold and Mary Lou Kiesl         David and Catherine Reinholtz      In Honor of George Guida, Sr.:
William and Susan Carney           Roger Kiley                       Rich and Pamela Rizzieri           George Guida
Douglas Churchfield                Suzette Kimmel                    Stephen Robinson
Delores Clark                      Richard Kinney                    Zenaida Roque                      In Honor of Ed and Marcia
Robert and Judith Clark            Bruce and Kathie Knapp            Patrick and Susan Rountree         Horton
John Clifford                      Arthur and Brenda Koch            Benjamin Rudney
William and Mary Coast             Francis and Eleanor Kosakowski    Tyler Russell
June Collier                       Richard and Gloria Kreiley        Susan Sahrle                       In Honor of Amy Pollard:
Tim and Dawn Costello              Joseph and June LaBell            Richard and Joyce Sarvis           Jennifer Leuzzi – Mill Creek
Nick Crawford                      LaBella Associates                Diane Sauerbier                      Optical
William and Mary Crowell           Dominic LaGioia                   Anthony and Linda Shay Scavone     Robert and Patricia Piper
Serena Cucinotta                   Bernhardt and Dorothy Lang        William Schaaf
James Culbertson                   Helen Lent                        Lillian Schattner
                                                                                                        In Honor of Fernelle C.
Patricia Curran                    Jennifer Leuzzi – Mill Creek      Paul and Barbara Schmied           Rodriguez:
Glenn and Mary Ann Dalrymple          Optical                        Jane Schryver and Paul Hoffman     David W. Smith
Dansville Area Chamber of 		       David and Nancy Leven             Patricia Schubmehl
                                   Nancy Light                                                          In Honor of Jon Shay:
   Commerce                                                          Donald and Catherine Schwendy      Jeffrey and Kimberly Englert
Dansville Collision, Inc.          Judy Lindsey                      Douglas and Susan Schwingel
                                   Gerri Long                                                           John and Nancy Reinholtz
Robert and Gail Derrenbacher                                         Jack and Pat Shafer                Kristine Shay
Catherine Dickerson                Kenneth Losey                     Deborah Shay
Tony D’Imperio                     Gary and Francine Ludwig          Ahsen and Huma Sheikh              In Honor of Jon and Linda
Sharon Dixon                       Thor Luther                       John and MaryElizabeth Skillings   Shay:
Michael and Danae Donegan          Cara Lynch                        John and Kathleen Smith            Tim and Amy Pollard
Carolyn Eastman                    Judith Lynn                       Nedra Smith
Elementary Student Council –       Harriettdell MacDonald            Robert and Robbin Smith
                                                                                                        In Honor of Third Floor Staff,
   Naples Central School           Norma Maltby                      Alice Snyder                       Emergency Department Staff,
John and Theresa Eldridge          John V. Malter & Co.              Harmon and Vicky Spencer           and Doctors:
R. Scott and Ruth Elwell           David and Nancy Mance             Dorothy Stapley                    David and Elaine Harcleroad
Suzanne Engel                      William Maracle                   Robert and Anna Starcher
Faith Englert                      Joel Margeson                     Gerald and Roberta Staub
                                                                                                        In Honor of All Veterans:
Norma Miner Evans                  Kenneth Mark                                                         S.A.L. Squadron 87
                                                                     Stein Family Farms
Mary Ann Fink                      Richard and Sharon Mark           Judith Marshall-Stekl              In Memory of Peter H. Abel:
Paul and Gay Frame                 Jeffrey and Theresa Marshall      Mary Stewart                       Lourdes Abel
Jeanne Galbraith                   Deanna Mastin                     Thomas Stuczynski
Robin Gardner                      Peter Mastrolio                   John and Elizabeth Sullivan        In Memory of Gloria Arias:
David and Kathleen Gates           John and Kathleen May             Bernard Sweeney                    Leonard Arias
Thelma Gates                       Joyce McKeown                     Sue Sylor
                                   Daniel McRae
                                                                                                        In Memory of George Bacon:
Bud and Chris Gee                                                    Brian and Rosemeire Teachout –     Peter and Renee Bacon
Geneseo Rotary Club                Larry and Mary Ann Merle –           Dansville Family Dental Care
Lori Gonyo                            Genesee Construction Service   Carol Thompson                     In Memory of Ann Carey
Joseph Graber                      Charles and Barbara Mettler       Hugh Thompson                      Benedict:
Elisabeth Grant                    Charles and Suzanne Mettler       Tony’s Pizzeria                    Joseph and Susan Dyckman
Patricia Grant                     Jewel Miles                       Jeff and Pam Trescott
PRESIDENT'S MESSAGE - URMC
In Memory of Anne Black:           In Memory of Evelyn F. Kemp:    In Memory of Paul F. Sick:       In Memory of Constance
Gary and Sherry Kramer             Howard and Pamela Perry         Donna Sick                       Mitchell:
In Memory of Carolyn Orpha         In Memory of Frank Kendall:     In Memory of L. Ruth Smith:      Diane Deane
                                   Joann Kendall                   David W. Smith                   Ella Gardner
Bondi:                                                                                              Helen Gibson
Richard Bondi                      In Memory of Larry Kiefer:      In Memory of Jeffrey James       Kristine Gulesano
In Memory of Adelia Bowen          Lois Kiefer Sciotti             Sullivan:                        Marianne Hilderbrant
                                   In Memory of Marie Kilbourne,   John and Elizabeth Sullivan      Tracy McCaughey
In Memory of Donald Brooks:                                                                         Jennifer Noto
Sally Brooks                       R.N.:                           In Memory of Charles V. and
                                   Kevin and Maryalice Kilbourne   Mary Sundlof:                    In Memory of Carl Morsch:
In Memory of Carol Costello:                                                                        Aletha Morsch
Tim and Dawn Costello              In Memory of Goldia LeBar:      Charles and Barbara Sundlof
                                   Robert LeBar                    In Memory of Lloyd and Edna      In Memory of Pamela Slocum:
In Memory of Dave Cotter:                                                                           Naoma Ranalli
Daniel Cotter                      In Memory of Elvira             Thompson:
                                   Lockwood:                       Lawrence Thompson
In Memory of Linda                                                                                   DRESS UP/DOWN:
                                   Edward Reich                    In Memory of Lauri Tweddell:
Culbertson:
James Culbertson                   In Memory of Loved Ones:        Richard and Marlene Tweddell
                                                                                                    Athena Ackley
                                   Paul and Nancy Caton Smith      In Memory of James R. Vogt       Amanda Armeli
In Memory of Dave and Joyce
                                   In Memory of Beverly Luther:    Family:                          Michelle Austin
Davis:                                                                                              Allyson Bacon
Rob and Faye Ferris                Thor Luther                     Teresa Russell
                                                                                                    Lauren Baker
In Memory of Carole Seymour        In Memory of Leonard and        In Memory of Neal Weidman:       Megan Baker
                                   Marjorie Maracle:               Peter and Renee Bacon            Mary Kay Ball
Day:
Christopher and Carol Geiselmann   William Maracle                 In Memory of Marjorie B.         Ken Barber
                                                                                                    Michael Barnett
In Memory of Mr. and Mrs.          In Memory of Lisa Martello      Welch:                           Brenda Beckstrom
                                   McGowan:                        Darla Kendall
Martin DeCarlo:                                                                                     Parker Bolton
David and Lorraine Wicks           Domenick and Ann Martello       In Memory of Rev. Ossie          Rebecca Bowen
                                   In Memory of Bob Mineo:         Wharton:                         Rebecca Boyd
In Memory of Robert and Doris                                                                       Sarah Briggs
                                   Mary Mineo                      Joy Snyder
Dennison:                                                                                           Jeff Brown
Cassie Dennison                    In Memory of Enid Mitchell:     In Memory of Clayton and         Sylvia Bryant
                                   Keith Mitchell                  Joyce Williams:                  Rachael Bugman
In Memory of Bill Dixon:
                                                                   Robert and Gail Derrenbacher     Bethany Burke
Sharon Dixon                       In Memory of Robert and                                          Heather Burritt
In Memory of Kimberly Perry        Idamae Molyneux:                In Memory of Jack and Ann        Sarah Burrus
                                   John Molyneux                   Wilson:
Drumm:                                                                                              Kaci Carson
Howard and Pamela Perry            In Memory of Todd Moore:        Deborah Wilson                   Kristie Cartwright
                                   Janet Moore                     In Memory of Katherine           Pamela Caskey
In Memory of Eugene Englert:                                                                        Rebecca Clark
Dorothy Englert                    In Memory of Deborah Collins    Wilson                           Tara Coffey
In Memory of Larry J. Forsythe:    Nowack:                         In Memory of Francis Yohon:      Karen Coty
Todd Forsythe – St. George         Don and Connie Collins          Linda Yohon                      Gail Cox
  Forsythe Funeral Home                                                                             Dawn Daugherty
                                   In Memory of Mary Alice                                          Kristy DeStefano
In Memory of Jack and Barb         Packard:                         MARY SAUNDERS                   Rhea Deichman
Fowler:                            Candy Frazer                     BEIERMANN EMERGENCY             Ashley Derrenbacher
Julie Guzzardi                     In Memory of Edward Palmer:      DEPARTMENT:                     Deborah Derrenbacher
                                   Sandra Woods                                                     Dorothy Derrenbacher
In Memory of Amelia Fox:                                           Theodore Applin                  Debra Didas
Jeffrey and Lisa Smith             In Memory of Mary Lou Perry:    David Hollingshead               Tara Disney
In Memory of Graham Frazer:        Kenneth Perry                   Francis and Eleanor Kosakowski   Kristie Dixon
Candy Frazer                                                       Alice Snyder                     Elizabeth Doll
                                   In Memory of Nina Prentice:
                                   Nelson and Audrey Whiteman      In Memory of Gary G. Boyd:       James Dorak
In Memory of Judy Gillis:                                                                           John Dorak
Bridgett Hoag                                                      Mary Lou Boyd
                                   In Memory of Gary Quibell:                                       Megan Driesbach
In Memory of Richard Gray:         Donald and Carol Quibell                                         Jennifer Ebert
Helen Gray                                                          CARDIOLOGY:                     Robert Feinman
                                   In Memory of Dorothy Redding                                     Heather Fidell
In Memory of Jack and Nancy                                        Dawn Brown                       Lindsay FitzPatrick
Hanna:                             In Memory of Joan P.                                             Rebecca Forester
Daniel Cotter                      Richardson:                      DIALYSIS CENTER:                Martha Fortes
In Memory of Austin Mush           Deborah Wilson                                                   Kendall Gallipeau
                                                                                                    Maxwell Gardner
Hartmann:                          In Memory of Bob and Evelyn     In Memory of Janet Crowell:      Ryann Gardner
Elsie Hartmann                     Roberts:                        Tom and Paula Quanz              Jill Giese
In Memory of Albert “Al”           Jeffrey and Mary Roberts        In Memory of Tim MacDougal,      Emily Goodwin
Hawk:                                                                                               Christina Gray
                                   In Memory of Mila               Sr.:                             Carli Green
Henry and Marilyn Robin            Ruangsuwana                     Deanna Mastin
                                                                                                    Kelly Green
In Memory of Richard T.                                            Wayland-Cohocton Jr. Eagles
                                   In Memory of Harold and                                          Lynette Greene
Hober, Sr.:                        Margaret Shay:                  In Memory of Stan Mastin:        James Gross
Hober Family                                                       Deanna Mastin                    Daniel Guy
                                   Jon and Linda Shay
                                                                                                    Deborah Guy
In Memory of James A.              In Memory of Timothy Shay:                                       Marlene Guy
Jablonski:                         Jon and Linda Shay                                               Susan Hahn
Raymond and Maureen Jablonski                                                                       Kathleen Hamilton
                                                                                                    Brenda Hoag
PRESIDENT'S MESSAGE - URMC
In Honor of Dr. Sohail Qureshi:   In Memory of Justine
DRESS UP/DOWN: CONT.       FOUNDATION DONATIONS:               Debra Knickerbocker               Matthews:
                           Anonymous Donors                    In Honor of Jon and Linda         Jon and Linda Shay
Gail Sauerbier-Hoag
Kathleen Hoeffner          Kenneth Applin                      Shay:                             In Memory of Raymond
Lisa Hooker                Kathleen Bailey                     Aaron and Holly Morrow
Sarah Horan                Miranda Beach                                                         Molyneux:
                           Cheryl Cappon                       In Memory of Graham Frazer:       Bernhardt and Dorothy Lang
Lisa Houtz
Emily Howe                 Thomas Colahan and Deborah          William Bauer                     In Memory of Mary Alice
Kayla Howe                   Borie                             Raymond Briggs
Renee Howe                 Kimberly Isaac                      Peter and Christina Buzzell       Packard:
                           Macarollin Food Truck               Beverly and Maribeth Crowell      William Bauer
Jessica Howell
                           Mara Martin                         James Culbertson                  James Culbertson
Sherrie Innocent
                           Christine Middleton and Family –    Dansville Festival of Balloons    Daniel and Ellen Edmond
Kimberly Johnston
                           Middleton’s Frozen Custard          Thomas and Donna Dwyer            Suzanne Engel
Adrienne Keiffer
                           Mo-Jo’s Tacos                       Michael and Judith Eaton          Michael and Hazel Hanna
Jodi Kennedy
                           Noyes Health Auxiliary              Daniel and Ellen Edmond           Mary Lou Meyers and Jane
Angela Kenney
                           M. Rodwell                          Brian and Julie Foresman            Simons
Prudence King
                           Taylor’s Touch                      Paul and Gay Frame                Pauline Mott
Susan Klosner
                           Tompkins Insurance and The          Howard Gibson and Daughters:      Thomas Rauber
Lorna Kuhn
                             Bank of Castile Employees –          Kathy Gibson-Moore, Bonnie     Margo Reilly
Chris Larnard
                             Arcade, Avon, Batavia,               R. Gibson, and Karen Vitale    Karl and Monica Schmid
Kelly Lewis
                             Caledonia, Castile, Chili,        Michael and Hazel Hanna           Jon and Linda Shay
Amy Lowery
                             Gainsville, Geneseo, Greece,      David and Kellee Hoag             Thomas and Joan Wamp
Carolyn Mahany
Heather Malone               Leroy, Medina, Perry,             Allan and Nancy Howe              In Memory of Alice J.
Alexys Martindale            Pittsford, Warsaw                 Tammy Ingram
                           William and Lorri Welch and         Bernhardt and Dorothy Lang        Schneider:
Jay Maslyn                                                                                       Thomas and Joan Wamp
Denise Mauro               Customers at Rushbottom             Gerri Long
Deborah McCray               Heights Salon                     Ray Mack                          In Memory of Theodore “Ted”
Gary McCray               Kyle Zunner                          David and Cheryl Kelly Mapes
                                                               Albert and Geraldine McLaughlin   Scott:
Mary Menz                 Empire Strikes Back                                                    Jon and Linda Shay
Colleen Miller                                                 Mary Lou Meyers and Jane
Holly Momberger           Against COVID:                          Simons                         In Memory of Rose Valise:
Felicia Moore             Brian and Phyllis Applin             Gary Mistak                       Aucoin Family
Lisa Moore                Better Homes                         Tom and Lynne Morrow
Melinda Mulford           James and Janice Blum                Diane Mulkin                      In Memory of Daniel Vogt:
Diane Palmer              Commodity Resource Corporation       George and Catherine Ott          Jon and Linda Shay
Teresa Parker             James Culbertson                     Tim and Amy Pollard
                          Dansville Area Chamber of            Thomas and Mary Quinlan           In Memory of Edward “Ed”
Andrea Pearson
Timothy Peterson             Commerce                          William and Deborah Quinlan       Wise:
Amy Pollard               Dansville Collision, Inc.            Thomas Rauber                     Jon and Linda Shay
Melissa Privitera         Dansville Mini Storage               Rich and Pamela Rizzieri
                          Mary Sue Dehn                        Richard Rose                      In Memory of Robert Young:
Lisa Pummell                                                                                     Jon and Linda Shay
Skylar Rauber             Michael and Danae Donegan            Jane Schryver and Paul Hoffman
Yvonne Rechichi           Empire Realty                        Randy and Erni Schuster
Alyssa Recktenwald        Todd Forsythe – St. George           Jon and Linda Shay                 WILLIAM HARTMAN FUND:
Amber Reed                   Forsythe Funeral Home             David and Kellie Sylvester
Robin Remington           Genesee Valley Title Services Inc.   Edgar and Sandra VanHyning        Brae Burn Women’s Golf
Theresa Rex               Andy Goodell – Goodell Properties    Terry and Mary Weld                 Association
Monica Schillaci          Dennis Hartman – Brae Burn           Daniel and Mary Ann Young         Everett and Sally Hunt
Nancy Schoening           Barry Haywood
                          Bridgett Hoag                        In Memory of Patricia Gates:
Taryn Scott
                          Jeffrey Hopkins                      Thomas and Joan Wamp               HOSPICE:
Anne Shaver
Kristin Painter-Sherman   Manning & Napier                     In Memory of Arthur Gibson:
Michelle Shoram           Maple City Savings Bank              Family of Harold and Norma        In Memory of Gail Boor:
Chris Stewart             Dennis and Marilyn Moore               Gibson                          Sheldon Boor
Mary Stewart              Terry and Robin Muchler –            Bruce and Kathie Knapp            Jim and Christie DeWald
Jacob Studioso               Muchler Financial Services        Dave Petersen                     Nancy Francis
Christine Sullivan        Noyes Health                         Jon and Linda Shay                William and Joanne Kershner
Johnathan Sykes           Noyes Health Auxiliary Executive                                       Herman and Patricia Kreiley
Kathryn Tisdale              Committee                         In Memory of William Hickok:      James and Kate Lanning
Cherie Truax              Christopher and Heather Pero         Jon and Linda Shay                Katie and Sara Peck
Janice Vitale             Daniel Rauber                                                          Jerry and Dawn Pixley
                          Rauber Family – Rauber’s Agway       In Memory of John Joseph          Shelley Schaeffer and Family
Darlene Vogt
Angela Walker             Sherrie Reilly                       “Jack” Holland:                   Brian and Sara Senator
Hayley Weppler            Mary Ann Scharmberg                  Jon and Linda Shay                Charles and Barbara Sundlof
Tamara West               Jon and Linda Shay                   Thomas and Joan Wamp              David Sundlof
Dawn West                 Alex Smith                                                             Eric and Cynthia Sundlof
                          Robert and Robbin Smith              In Memory of Sybil Joy:           Richard and Judy Sundlof
Robert Whelpley                                                Thomas and Joan Wamp
Hannah White              SMYD Corp. Perry Market Place                                          Robert Waltman
Stacey White              Sons of the American Legion Post     In Memory of Caroline             Stephen and Karen Zilora
Emma Winchell                805                                                                 In Memory of Graham Frazer:
                          Tony’s Pizzeria                      Kennedy:
Marissa Wint                                                   Jon and Linda Shay                Virginia Cartwright
Bethany Wise              Jeff Tracy – Dansville Auto Mart
Trisha Wolfe              Valley Fuels                         In Memory of Morris Kennedy:      In Memory of Arthur and Polly
Melinda Wood              Thomas and Joan Wamp                 Jon and Linda Shay                Shriner:
Amber Zangerle            Tom Young                                                              Nancy Light
Claire Alessandra Zerbo    In Honor of Amy Pollard:            In Memory of Richard Lown:
Aimee Zimmer               Jane Schryver and Paul Hoffman      Bridgett Hoag                     In Memory of Rose Valise:
                                                                                                 Marie Menfi
In Honor of Tricia Griese:         John Shull
 MENTAL HEALTH:                   Nancy Reinholtz                    Jeanie Smith                   PET/CT:
                                  James Vogler – A Smile By Design   Robert and Robbin Smith
Carlton and Ann Myers             Timothy and Nancy Wolfanger        Bud and Sue St. George        Anonymous Donor
Jon and Linda Shay                                                   Stephen Wager
Jeff and Pam Trescott             In Honor of Torey Hayes:           Thomas and Joan Wamp          In Memory of Grace Ann
                                  Robert and Rose Hayes              Wayland-Cohocton Teachers’    Losey:
In Memory of Elizabeth “Liz”                                            Association                 Kenneth Losey
Green:                            In Honor of Father Dan Heintz’s    Reverend Oseola Wharton
Amy Leone                         92nd Birthday:                     Dolores Whitcher              In Memory of Charlie Wolf:
                                  Sherrie Reilly                     Mary Gray-Wright               Tamara Hoag
In Memory of Richard
Regatuso:                         In Honor of Ann and Carl           In Memory of Wilbur and        PHYSICAL THERAPY:
Adolf and Rose Schroeder and      Myers:                             Martha Curry:
  Families                        Jeanine Barber                     John and Kathleen Smith        David Anderson
                                  In Honor of Dr. Brian Smith and    In Memory of Graham Frazer:
 ANN AND CARL MYERS               Staff:                             Suzanne Engel                  RADIOLOGY/CT:
 CANCER CENTER:                   Bruce and Kathie Knapp             Candy Frazer
                                                                     Thomas and Joan Wamp          Charles and Barbara Mettler
American Legion – Daniel Goho     In Memory of Angelo Bianchi:       Rich and Pamela Rizzieri
   Post No. 87                    Thomas and Joan Wamp                                             In Memory of Donna Gessner:
                                                                     In Memory of Arthur Gibson:    Nancy Recktenwald
Stephen Bartholomay
Dianne Cicero
                                  In Memory of Anne Black:           Marilyn Richards
                                  Richard Bondi                                                     E. MICHAEL SAUNDERS
Community for a Cure –                                               In Memory of Diane Goodwin:
                                  Dennis and Suzanne Boor
   Dansville Central School
                                  Dansville Primary School           Connie Moser                   MEDICAL IMAGING
Suzanne Engel                                                                                       PROJECT:
                                    Teachers and Support Staff
Footin’ It For Family Team
                                  Michael and Judith Eaton
                                                                     In Memory of Faye Maples
Future Business Leaders of                                           Gray:                          Bernhardt and Dorothy Lang
                                  Barry Haywood
   America – Dansville Central                                       Lewis and Marjorie Wagner      Timothy and Nancy Wolfanger
                                  Gary and Sherry Kramer
   School
                                  Herman and Patricia Kreiley
Jennifer Haggerty
                                  Bernhardt and Dorothy Lang
                                                                     In Memory of Steve Gray:      In Honor of Dr. Michael
Bruce and Kathie Knapp                                               Lewis and Marjorie Wagner     Cummings:
                                  David and Jeanne Neu
David and Cheryl Kelly Mapes                                                                        James and Bonita Morgan
Thomas F. Moogan and Laura L.
                                  Jamie Pacheco                      In Memory of Eric Holbrook:
                                  Sherrie Reilly                     Dan and Barb Holbrook
   Moogan
                                  Jon and Linda Shay
                                                                                                   In Memory of Robert Hemmer:
Family Foundation LTD, Inc.                                          In Memory of Edward P.         Katherine Bacon
                                  Mildred Torres
National Junior Honor Society –                                                                     L. James and Joyce Buck
Dansville Central School
                                  Matthew and Lisa VanDerwerken      Nichols:                       Dansville Central School Class of
                                  Roger and Rhoda Wright             Russ and Marie Nichols
Randy’s Auto Service                                                                                   1982
Dr. and Mrs. Skip Sullivan        In Memory of Kyle Button:          In Memory of William “Bill”    Dansville Public Library Staff and
Brian and Rosemeire Teachout –    David and Kathleen Gates                                             Trustee, Rhea Walker
   Dansville Family Dental Care                                      Seeley:                        Kurt and Sarah Fischer
Jon Van Derhoof                   In Memory of Steven                Jim and Jean Glover            Friends and Coworkers of Lynn
Gerald Welch                                                         Linda Hiler                       Hemmer and Debi O’Dell
                                  Colegrove:                         Patrick and Diane Kenney
Women of the Moose – Chapter      Dave Bloom and the Underberg &                                    Michael and Deborah Gilman
   No. 670                                                           Kathleen Menz                  John Miller
                                   Kessler Team                      Jon and Linda Shay
                                  Ronald and Sharon Ingraham                                        Thomas Miller and Sherrie Gerrity
Sicky’s Squad:                    Jean Vlangas
                                                                     Jean VanDurme                  Pat and Kim Moon
James Bennett                                                                                       Debra Ohstrom
Kimberly Birmingham                                                  In Memory of Hope Smith:
                                  In Memory of Peter Howard          Judy Lindsey                   Sherrie Reilly
Amy Braun                                                                                           James and Mary Lou Sanderson
Jennifer Brushafer
                                  “Vern” Conklin:
                                                                     In Memory of Charlie and       Kenneth and Mary Beth Sartorelli
Dennis Butters                    Kenneth Applin
                                                                     Mary Sundlof:                  Kevin and Karen Sawdey
Kathleen DeClerck                 Elizabeth Black
                                                                     Dennis and Suzanne Boor        Jon and Linda Shay
Bonnie DePuy                      James and Linda Brewer
                                                                                                    Ron and Gale Sick
Thomas DePuy                      James Culbertson                   In Memory of Thomas
Sherry Glover                     Lauren Cutting                                                   In Memory of Richard
William and Jennifer Jerome       Michael and Judith Eaton           Tramontana:
                                  Rick and Denise Guy                Thomas and Joan Wamp          MacDonald:
Marlene Mark                                                                                        Harriettdell MacDonald
Larry and Mary Ann Merle –        Carol Halloran                     In Memory of Ronald
   Genesee Construction Service   Barry Haywood                                                    In Memory of Edward P.
Michele Mistretta                 David and Kellee Hoag              Weidman, Jr.:
                                  Gretta Howland                     Rich and Pamela Rizzieri      Nichols:
Eugene Moffat                                                                                       Russ and Marie Nichols
M. Thompson Munger                Michael and Luann Kane             In Memory of Dana Williams:
Michael Nagle                     Joann Kendall                      Shaune Henry
Joyce Osborn                      Patrick and Diane Kenney           Janet Jackson
                                                                                                    THIRD FLOOR:
Donna Sick                        Charles and Suzanne Mettler        Virginia Putnam
Kevin and Rachele Sick            Patrick Mullen                                                    John Dorak
                                                                     Perry Streeter
Laura Wadsworth                   Renee Nixon
Lewis and Marjorie Wagner         John and Michelle Paroda –         In Memory of Edward “Ed”      In spite of our best efforts to be
Robin Walker                         Ramsey Constructors                                           accurate, we may have overlooked
                                                                     Wise:                         a misspelling or omitted a name by
Mary Amelia Welch                 The Pickel Family – Robert,        Bernhardt and Dorothy Lang
Matthew and Tammy Williams           Stacie, and Family                                            mistake. If that is the case, please
Timothy and Nancy Wolfanger       Shelley Pletcher                   In Memory of Robert Young:    accept our apology and notify
Elizabeth Wood                    Thomas and Mary Quinlan            Joanne Young                  Kellie Sylvester at (585) 335-4212
Elsa Young                        Chris and Joy Ramsey – Ramsey                                    of the error. THANK YOU!
                                     Constructors
                                  Rauber Family – Rauber’s Agway
                                  Richard Schwenzer
                                  Jon and Linda Shay
PRSRT STD
                                                                                                                    U.S. POSTAGE
                                                                                                                       PAID
                                                                                                                      Permit #298
Noyes Memorial Hospital                                                                                              Rochester, NY
111 Clara Barton St.
Dansville, NY 14437
www.noyes.urmc.edu

AMY POLLARD ANNOUNCES RETIREMENT
Amy Pollard, President and Chief Executive Officer of UR Medicine|Noyes Health will retire in
April 2021 after a decade leading Nicholas Noyes Memorial Hospital and its healthcare entities.
“I have been blessed to lead Noyes as it has grown and evolved to meet the needs of the
community it serves, and I am forever grateful for the work of my colleagues, and Noyes’ Board
of Directors, for supporting my efforts,” Pollard said in a statement.
“This has been a tough decision, but, at 68, it’s time for me to step aside and think about
the other ways I can contribute to my community,” she said. In announcing her decision so
far in advance, Pollard said she will be able to work with the Noyes Health Board “toward a
seamless transition for the new Chief Executive Officer.” Pollard, who began her career as a
nurse on medical-surgical and obstetrical units, later expanded her experience and professional
advancement with roles in nursing education and management. She joined Noyes as Vice
President of Patient Services in 2007, bringing with her more than 25 years of professional
experience. In February 2011, Pollard was appointed Interim President of Noyes. Six months
later she assumed the permanent role of President and Chief Executive Officer. She was chosen
from a pool of more than 100 applicants. Pollard earned her Bachelor of Science in Nursing at
the University of Pittsburgh and a Masters in Professional Studies at Alfred University.
                                                                                                    Jane Schryver, a Noyes
During Pollard’s tenure, she led a campaign to build the new and expanded Mary Saunders             Foundation Legacy Circle
Beiermann Emergency Department at Noyes, shepherded the organization through the                    donor and devoted Bills fan,
affiliation process with UR Medicine, and collaborated with UR Medicine’s Wilmot Cancer             donated $25,000 to the Noyes
Institute to build and open the Ann and Carl Myers Cancer Center, a regional hub for Medical        Foundation. Her gift is to
and Radiation Oncology treatment. Noyes also expanded Mental Health and Wellness services,          honor Amy Pollard, Noyes’
and is building the new E. Michael Saunders Imaging Center, with PET/CT scanning equipment          Chief Executive Officer, who
and an Interventional Radiology Suite to provide additional screening for cancer patients.          is planning to retire early
“We are sad that Amy is leaving, but we appreciate the time she is giving us to find a successor,   next year. Jane thanked Amy
one who will have very large shoes to fill,” said James Culbertson, Chair of Noyes Health Board     for her more than a decade
of Directors. “Amy has been a tireless champion for Noyes and for this community, and we look       of leadership, and all of us
forward to being able to celebrate her contributions and many professional accomplishments          at Noyes thank Jane for her
when the time is right.” In May, 2017, Pollard was installed as a New York State Senate Woman       continued support.
of Distinction in recognition of her long career in nursing and healthcare.
“The last ten years have been an incredible experience and the growth and success achieved
at Noyes happened because of each and every one of you,” Pollard stated. “When I took this
position, I did so because of the people who work at Noyes. I believe in us, and look what we
have accomplished.”

    Nicholas Noyes                          Noyes                      Noyes Mental Health           Noyes Kidney Disease
   Memorial Hospital                    Health Services                   and Wellness                and Dialysis Center
    111 Clara Barton St.                 50 E. South St.                9221 Robert Hart Drive        4616 Millennium Drive
    Dansville, NY 14437                Geneseo, NY 14454                 Dansville, NY 14437            Geneseo, NY 1445
      (585) 335-6001                    (585) 243-9230                     (585) 335-4316                (585) 991-5015
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