PUBLIC SECTOR TRAINING - Workshop Directory - Training And Coaching Solutions
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PUBLIC SECTOR
TRAINING
Workshop Directory
Training & Coaching Solutions, Government and
Public Sector Specialist training services since 1991
Welcome to a world of training
and coaching solutions specifically
designed for the public sector
A full range of high quality programs for all leaders
and team members to reach their potential
Training and Coaching Solutions has been providing highly targeted, specialised
training services to the public sector since 1991. Each workshop has been
thoroughly researched, developed and written by experienced professionals to
ensure the best possible learning outcomes.
We design and deliver training programs to assist organisations to achieve
best practice. These workshops inform and empower participants. Our strategy
is to consult with organisations regarding their needs, objectives and desired
outcomes, then adapt, develop and facilitate customised training solutions.
Our trainers are highly experienced, and continually update their skills to keep
abreast of the latest government legislation. As qualified training professionals,
we are enthusiastic and passionate about helping people and organisations
reach their potential.
Contents
Leadership Performance and Productivity
2. Introduction to Leadership 17. Building Resilience
3. Leadership and Management 18. Time Management and Prioritisation
4. Senior Leadership Development 19. Ethical Conduct and Respectful Workplaces
5. Effective Coaching and Mentoring 20. Managing for Good Performance
6. Leading and Managing Through Change 21. Building Engaged and Effective Teams
22. Introduction to Positive Psychology
Communication Skills
23. Workplace Bullying Awareness and Prevention
7. Conducting Difficult Conversations
24. Workplace Misconduct Investigations
8. Effective Communication:
Understanding Self and Others
Job Seeking Skills and Career Transition
9. Presentation Skills
25. Writing Job Applications and Interview Skills
10. Influencing Without Authority
26. Merit Assessment for Hiring Managers
11. Facilitation Skills
12. Running Effective Meetings Individual Skills Development
13. Business Writing Skills 27. Individual Development Coaching
14. De-escalation Skills 28. Writing Job Applications
15. Dealing Positively with Conflict 29. Interview Skills
16. Media Skills
1
INTRODUCTION
TO LEADERSHIP
Delivery: Face to Face or Virtual
Duration: Full day
Maximum Participants: 12 Realise the leadership potential within your teams
This clear, structured workshop introduces participants to leadership
Recommended for:
Developing, High-potential, fundamentals and enhances the skills of people seeking management
Emerging leaders and and leadership roles by increasing their understanding of influence,
new managers authority and leadership.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Engage people and teams to help NSW CAPABILITY
Beginning with an introduction to the them achieve desired outcomes FRAMEWORK ALIGNMENT
theory, practice and ideals of leadership, y Develop self-awareness, recognising y Personal Attributes
the workshop opens up to discussions how others experience leadership y Relationships
on best practice leadership, supported
y Work with others towards goals y Results
by activities and practical exercises,
designed to enhance the leadership and y Develop trust within teams y People Management
learning processes of people and teams.
y Understand and use
The material has been prepared for public
Emotional Intelligence RELATED WORKSHOPS
sector employees for success in their first
y Reflect on individual values as part ALSO AVAILABLE:
steps as leaders within their organisation.
of a leadership style y Leadership and Management
LEARNING OUTCOMES y Develop coaching and feedback skills y Senior Leadership Development
Upon completion of this workshop, y Build a personal leadership y Influencing Without Authority
participants will be able to: development plan
y Effective Coaching and Mentoring
y Understand leadership characteristics
PREPARE NEW LEADERS FOR SUCCESS
and competencies
Encourage and develop new leaders “
“
y Identify different leadership styles
in your team, build confidence and Engaged trainer and thorough
y Build confidence in using a range accelerate individual learning to improve explanation of content.
of leadership tools and strategies performance across the organisation. HPCA
2
LEADERSHIP
AND
MANAGEMENT
Delivery:
Face to face or Virtual
Optional Modules*: Individual
Coaching, Diagnostic Tools
Duration: Custom designed -
Minimum 1 day
Maximum Participants: 12
Focus on leadership to unlock more potential in
Recommended for: your organisation
Developing leaders, new hires,
Investing in your leaders through small group workshops can unlock the
emerging and high potential
leaders. Leaders with some underlying potential in your organisation. Discover how to empower greater
management experience alignment, deeper engagement, more courageous dialogue, better collaboration
and greater trust across your teams.
Fully Pre-qualified on:
Our leadership programs ensure participants reach an increased level of
buy.nsw Supplier Hub,
VendorPanel and AusTender awareness, enhance their skills and capabilities, apply their new skills to
achieve specific business results, and leverage increased confidence to
perform in a variety of situations with a range of stakeholders.
WORKSHOP CONTENT y Leader of Self NSW CAPABILITY
Beginning with an introduction to the y Leader of Team FRAMEWORK ALIGNMENT
theory, practice and ideals of leadership, y Creativity, Thinking and Problem Solving y Personal Attributes
the workshop opens up to discussions
y Leading through Change y Relationships
on best practice leadership, supported by
y Coaching, Feedback and Managing y Results
activities and practical exercises. Designed
Performance y People Management
to enhance the leadership and learning
processes of people and teams, the y Effective Communication
content has been curated for public sector y Strategy and Innovation RELATED WORKSHOPS
employees to ensure success in their role ALSO AVAILABLE:
y Executive Presence and Storytelling
as leaders within their organisation. y Senior Leadership Development
y Building High Performance Teams
y Introduction to Leadership
MODULE OPTIONS SUCCESSFUL LEADERS PREPARE y Influencing Without Authority
Leadership Development modules can THEMSELVES TO LEAD y Communication Skills
be selected from a number of options
Realise the leadership potential of your
and combined in a customised sequence
team and accelerate their journey to
to suit your organisation’s needs.
“
becoming more authentic, confident This program really helped
y Leadership versus Management and effective executives with this
“
me understand where I want
y Building Trust customised workshop. to be as a leader.
*At additional cost.
3
SENIOR
LEADERSHIP
DEVELOPMENT
PROGRAM
Delivery: Face to Face
(recommended) or Virtual
Optional Modules*:
Diagnostic Tools
Duration: Custom designed
– determined by the initial
scoping phase
Discover high-performance leadership to drive exceptional results
Maximum Participants: 12
The Senior Leadership Development Program aims to tune and develop the skills
needed for those more experienced leaders who are vital to driving outcomes
Recommended for:
Middle and Senior Managers, and shaping the future of your organisation. This fully customised leadership
Executive Level Leaders development solution is aligned specifically with your organisation and the
development objectives for your people. Ideal for middle to senior managers,
Fully Pre-qualified on: right through to your senior executive team. Participants will work with experienced
buy.nsw Supplier Hub,
Leadership Facilitators who will encourage and challenge their individual learning,
VendorPanel and AusTender
setting them up for immediate success upon return to the workplace.
PROGRAM CONTENT y Develop a deeper understanding NSW CAPABILITY
The program encourages participants to of behaviours and how best to FRAMEWORK ALIGNMENT
interact with their peers, learning from communicate and lead talented
y Personal Attributes
each other’s experience and strengthening and diverse people
valuable networks. One-on-one coaching, y Define and assign work to be done, y Relationships
facilitated sessions and experiential communicate needs and expectations y Results
activities allow these leaders to practise y Implement continuous improvement
y People Management
newly gained skills in a safe, non-threatening strategies within the team
environment. A combination of group work, y Gauge team strengths and areas
simulated practice and role-plays provide a RELATED WORKSHOPS
of improvement
counterpoint to the individual reflection and ALSO AVAILABLE:
y Manage performance in a
action planning sessions constructive manner y Individual Leadership
y Guide critical conversations including Skills Coaching
LEARNING OUTCOMES feedback and coaching
y Effective Coaching and Mentoring
At the end of this workshop, it is expected y Develop leadership disposition
participants will be able to: y Leading and Managing
y Shape and instil team pride and purpose GO FURTHER IN YOUR Through Change
LEADERSHIP JOURNEY
y Ensure context and translation of the
“
Develop the skills to bring a leadership
team vision and direction The workshop is practical and informative.
mindset to every aspect of your Intensive, but well paced. There was a
y Manage and grow team capability team’s performance and encourage great balance between theory and practice
“
y Understand and implement High an environment of excellence with this and the concepts were clearly and
Performing Team principles professionally explained.
customised program.
4 *At additional cost.
EFFECTIVE
COACHING AND
MENTORING
Delivery: Face to Face or Virtual
Duration: Full day
Improve your leadership skills and help others develop
their potential
Maximum Participants: 12
Coaching and mentoring are rapidly becoming recognised worldwide as
Recommended for: highly effective and important people leadership skills. Although sometimes
All leaders and managers interpreted differently and often used interchangeably, both coaching and
mentoring are valuable skills for leaders who need to encourage and promote
Fully Pre-qualified on: professional development within their teams and more broadly throughout
buy.nsw Supplier Hub,
the organisation.
VendorPanel and AusTender
WORKSHOP CONTENT y Use the building blocks of trust NSW CAPABILITY
This workshop is designed to help you y Understand the purpose of questioning FRAMEWORK ALIGNMENT
accelerate your effectiveness as a leader and different question types y Personal Attributes
by building on a solid foundation of the y Adapt to different styles of learning y Relationships
characteristics of both coaching and
y Understand Facilitative vs y Results
mentoring. The practical exercises help
Directive mentoring
increase awareness of your role and y People Management
responsibilities as a coach or mentor, y Identify the importance of
while the skills practice and facilitated communication skills in coaching
RELATED WORKSHOPS
discussions explore how these roles y Work within recognised coaching ALSO AVAILABLE:
can also benefit your own professional frameworks, including the
y Leading and Managing
development, regardless of your job role GROW Model
Through Change
or sector. y Provide effective feedback
y Leadership and Management
y Navigate the stages of a
LEARNING OUTCOMES
mentoring relationship y Effective Communication
Upon completion of this workshop,
participants will be able to:
COACH OTHERS TO BECOME BETTER
“
y Understand the Coaching Zone LEADERS AND TEAM MEMBERS This workshop was very valuable, the
y Identify Skill vs Will Identify and cultivate talent throughout Models provided are an excellent resource.
“
your organisation with this results- Clear and concise, the experience of the
y Understand barriers to coaching trainer was evident.
oriented workshop which develops
y Apply a Mindsets framework coaching skills and capabilities.
5
LEADING AND
MANAGING
THROUGH
CHANGE
Delivery: Face to Face or Virtual
Duration: Full or Half day
Maximum Participants: 12 Prepare to lead in a world of increasing change and complexity
As the world of work continues to face change from both internal and external
Recommended for:
Leaders and team members factors, leaders, managers and team members must equip themselves with the
dealing with workplace change skills and mindset to not only adapt to change, but to thrive. Individuals in all
or a specific change program positions require guidance and clarity from their leaders and colleagues,
which provides the basis for sustainable productivity in the face of uncertainty.
Fully Pre-qualified on: By sharpening their skills as change managers, leaders are able to provide their
buy.nsw Supplier Hub,
teams with structure, certainty and confidence.
VendorPanel and AusTender
WORKSHOP CONTENT y Manage reactions and resistance NSW CAPABILITY
This workshop builds on techniques used to change FRAMEWORK ALIGNMENT
to identify common reasons for resistance y Implement strategies for managing y Personal Attributes
to change, and helps participants deepen and combatting negativity y Relationships
their understanding of how people behave y Plan, implement and monitor factors
during times of stress and uncertainty. y Results
of change
Explore effective techniques to inspire y People Management
y Understand your role and challenges
new perspectives and work through
as leader in the context of change
scenario-based exercises to learn RELATED WORKSHOPS
how careful planning and thoughtful y Develop action plans to assist staff ALSO AVAILABLE:
implementation can ensure organisational adaptation and progress
y Effective Communication
goals are realised. y Leverage and understand
Emotional Intelligence y Effective Coaching and Mentoring
LEARNING OUTCOMES y Build resilience and maintain y Building Engaged and
Upon completion of this workshop, psychological safety Effective Teams
participants will be able to:
y Identify the driving forces of change BECOME THE CONSTANT IN A
within organisations WORLD OF CHANGE
“ This content was very relevant
y Differentiate between the various stages Equip your team with a more sustainable
and well explained. Questions “
of change approach to a landscape of uncertainty were answered well and with
y Identify common effects on attitude and change through this practical and respect. An excellent workshop.
and morale actionable workshop.
6
CONDUCTING
DIFFICULT
CONVERSATIONS
Delivery:
Face to face or Virtual
Duration: Full day
Maximum Participants: 12
Be prepared for those conversations that matter
Recommended for: When critical issues arise in an organisation, difficult conversations invariably
Leaders and team
follow. The success of those conversations is often determined by the
members developing skills
for conducting difficult individual’s ability to manage and lead uncomfortable or difficult discussions.
conversations This workshop arms your team with the skills and tools to effectively prepare
for and conduct difficult conversations, by analysing typical patterns and
Fully Pre-qualified on: motivations in high-tension encounters. Reduce friction, remove roadblocks and
buy.nsw Supplier Hub,
foster more productive business conversations with this invaluable program.
VendorPanel and AusTender
WORKSHOP CONTENT y Depersonalise issues by reframing NSW CAPABILITY
This workshop is highly interactive to a neutral position FRAMEWORK ALIGNMENT
and can be customised to reflect the y Migrate from blame to problem solving y Personal Attributes
group’s specific experiences. Starting
y Identify and manage emotions y Relationships
with common themes, patterns and
misconceptions of workplace conflict, y Develop your own style under stress y People Management
the workshop moves through relevant y Results
y Employ tactics to encourage agreement
case studies and live practice sessions.
Through practical applications and y Recognise unsafe conversational RELATED WORKSHOPS
various skill practise scenarios, factors and restoring trust ALSO AVAILABLE:
participants learn the key steps to prepare y Challenge with respect y Managing for Good Performance
for and lead a productive conversation
y Manage stress in others – and yourself y Dealing Positively with Conlict
around a difficult issue.
y Leadership Development
MOVE FROM CONFLICT TO RESOLUTION
LEARNING OUTCOMES y Communication Skills
Upon completion of this workshop, Build valuable conflict-resolution skills
participants will be able to: within your organisation and encourage
“
collaboration under pressure with this The role plays were a very valuable
y Understand how to create conditions part of the day.
focussed and practical workshop.
for healthy dialogue Some conversations can lead to “
authentic, confident and effective
feeling anxious, the tips on preparing
y Prepare for conversations to succeed executives with this customised workshop. for success will be extremely useful.
7
EFFECTIVE
COMMUNICATION:
Understanding
Self and Others
Delivery: Face to Face or Virtual
Optional Module: DiSC profiling*
Duration: Full day or 2 half days
Maximum Participants: 12
Adopt a powerful framework for aligning your message
Recommended for: to your audience
Leaders and team members
Highly effective communicators focus on understanding their audience just as
seeking to communicate
effectively with internal and much as they work on crafting their message. This workshop offers a proven
external stakeholders framework for quickly developing an understanding of audiences – and your
own communications style – through the well-regarded DiSC behavioural model.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Individual reports and debriefs are NSW CAPABILITY
Leaders of all levels will unlock new levels delivered as part of the workshop, FRAMEWORK ALIGNMENT
of communication skill with this detailed either face to face or virtually.
y Personal Attributes
and intensive workshop which focuses LEARNING OUTCOMES
on understanding human behaviour, Upon completion of this workshop, y Relationships
rather than personality. Following the participants will be able to:
y Results
general principles of the DiSC model, this y Leverage an improved understanding
workshop explores communication styles of self and others y People Management
to improve the real-world application of y Identify how behaviour impacts
communication skills. effectiveness RELATED WORKSHOPS
y Discover behavioural strengths and
OPTIONAL DiSC PROFILING MODULE* ALSO AVAILABLE:
value differences in others
Accelerate your team’s understanding y Identify appropriate styles and strategies y Presentation Skills
and application of the learnings with to achieve goals and reduce conflict
this additional personalised module, y Influencing Without Authority
y Understand how various behavioural
which requires an element of pre-work by styles interact y Negotiation Intelligence
participants in order to collect specific data y Use verbal and non-verbal
for use in the workshop: y Conducting Difficult Conversations
communication to build rapport with
y Secure link to the official DiSC website both internal and external contacts
activated approximately 10 days prior
ENHANCE YOUR AWARENESS TO
“
to the session. The DISC profile is fantastic,
IMPROVE COMMUNICATION
y Participants complete the personalised understanding the different styles
“
Improve your communication effectiveness
survey, which forms the basis of their and how to communicate better is
with an enhanced understanding of your extremely valuable.
individual report. audience, their motivations and behaviours.
8 *At additional cost.PRESENTATION
SKILLS
Delivery:
Face to Face (recommended)
or Virtual
Duration: 1-2 full days
Maximum Participants: 7 Persuade, influence and lead through effective
group communication
Recommended for:
The most visible and effective traits of any leader are the ability to command a
Leaders and team members
who deliver material to groups room, deliver informative material and influence opinions. Often great presenters
in any business setting are made, not born. This practical, interactive workshop breaks down the art of
presenting into manageable steps, from preparation through to delivery.
Fully Pre-qualified on: It provides the toolset to continually improve performance, for novices through
buy.nsw Supplier Hub,
to the more experience presenter.
VendorPanel and AusTender
WORKSHOP CONTENT y Understand what makes a NSW CAPABILITY
This highly interactive workshop covers great presenter FRAMEWORK ALIGNMENT
practical aspects of effective presentation, y Personal Attributes
y Identify audience needs
offers participants the opportunity to
y Develop a clear theme and purpose y Relationships
practice their skills in a live environment
and provides strategic feedback for y Results
y Use presentation frameworks for both
improvement. The structure focuses on
impromptu and prepared scenarios
3 areas: RELATED WORKSHOPS
y Preparing for Success - managing y Understand fundamental delivery skills ALSO AVAILABLE:
nerves, understanding the audience, y Demonstrate confidence and presence y Writing Job Applications
presentation logistics, developing a
y Be able to incorporate storytelling into & Interview Skills
clear purpose, length and timing
y Structuring to Engage - structuring your any presentation y Merit Assessment
content, incorporating stories, shaping y Select visual aids and using audio visual y Leadership
your message and selecting appropriate equipment
visual support y Communication Skills
y Manage audience interaction, including
y Delivering to Connect - creating a
hostile and difficult audiences
powerful first impression, managing
audience interaction and developing
CONNECT, INFORM AND INSPIRE
“
tone, feel and style. The presentation structure
Reduce stress levels and deliver
provided will be invaluable. This “
LEARNING OUTCOMES greater effectiveness by building your workshop has turned a stressful
Upon completion of this workshop, presentation skills with this interactive task into a comfortable one.
participants will be able to: and practical workshop.
9INFLUENCING
WITHOUT
AUTHORITY
Delivery:
Face to Face or Virtual
Duration: Full Day
Maximum Participants: 12 Find your own powers of persuasion for more
effective outcomes
Recommended for:
Leaders and team members As roles become more flexible and organisations flatten in structure, the ability
working across a range of to persuade and influence others becomes an invaluable tool for building
stakeholder levels consensus and generating momentum in the workplace. This insightful
workshop moves beyond traditional power structures and equips participants
Fully Pre-qualified on:
with the skills to work across the organisation or with external partners to gain
buy.nsw Supplier Hub,
support, inspire others and turn stakeholders into champions.
VendorPanel and AusTender
WORKSHOP CONTENT y Identify the key behaviours of NSW CAPABILITY
Starting with a thorough understanding of effective influencers FRAMEWORK ALIGNMENT
the dynamics of authority and ‘soft power’ y Match influencer tactics to different y Personal Attributes
in the workplace, this workshop builds to scenarios and audiences y Relationships
a series of practical exercises, allowing
y Prepare and position a message as y Results
participants to learn skills and practice
a persuasive argument y People Management
techniques in the context of their own
projects and challenges. Skills practise, y Use inspiration as a key driver
case studies and group exercises embed of persuasion RELATED WORKSHOPS
the learnings as skills for more effective ALSO AVAILABLE:
y Identify the key aspects of trust
outcomes. The workshop also looks at y Building Engaged
for strategic relationship-building
the role of influence in managing team & Effective Teams
stress, improving working relationships
y Building Resilience
and building sustained buy-in for projects BUILD EFFECTIVENESS AT
EVERY LEVEL y Effective Communication:
and ideas.
Understanding Self & Others
Thrive in a networked world of
LEARNING OUTCOMES y Introduction to Leadership
working relationships as you learn
Upon completion of this workshop, to build relationships and influence
participants will be able to: with this insightful and effective
“ Fantastic - really enjoyed this
y Recognise the value of positive influence workshop.
course and found that it has added
“
to my leadership understanding
and knowledge further.
10FACILITATION
SKILLS
Delivery: Face to Face or Virtual
Duration: Full day or Half day
Maximum Participants: 12
Lead teams and groups to more productive outcomes
Recommended audience:
Helping people work together more effectively is a core requirement for
Leaders or team members
required to facilitate group business leaders looking to foster collaboration. Developing skills as a facilitator
interactions internally will dramatically improve confidence and effectiveness in a range of group
and externally situations: leading a team meeting, running a workshop, facilitating a strategy
session and interacting with a range of different stakeholders.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Build an agenda to achieve NSW CAPABILITY
Starting with the foundation concepts desired outcomes FRAMEWORK ALIGNMENT
of group dynamics and collaboration, y Plan and prepare effectively y Personal Attributes
the workshop introduces ideas and
y Use activities to enhance effectiveness y Relationships
approaches for a range of different
outcomes, including promoting creativity, y Manage group dynamics y Results
encouraging problem-solving and y People Management
y Deploy strategies for generating
building consensus. The techniques
ideas, breaking deadlocks and
section covers critical facilitation skills for RELATED WORKSHOPS
evaluating options
managing group interaction, accelerating ALSO AVAILABLE:
participation, managing time, creating y Manage time, engaging groups
y Presentation Skills
safe and productive environments, and and maintaining focus
recording agreements. y Running Effective Meetings
y Develop productive action plans
y Effective Communication
y Facilitate in a virtual environment
LEARNING OUTCOMES
y Leadership and Management
Upon completion of this workshop,
MASTER COLLABORATION
participants will be able to:
IN YOUR ORGANISATION
“
y Understand the difference between Great workshop - this lifted my
Develop the skills to confidently lead
Facilitating, Presenting and Training confidence in undertaking a “
and manage group collaboration, both
function of my role that has made
y Identify the key elements within your organisation and with external me uncomfortable in the past.
of facilitation parties and stakeholders.
11RUNNING
EFFECTIVE
MEETINGS
Delivery:
Face to face or Virtual
Duration: Half day
Maximum Participants: 12 Create better environments for collaboration while
reclaiming efficiencies
Recommended for:
People who lead and plan all One side effect of an increasingly collaborative workplace is a corresponding
types of internal and external increase in the number of meetings - which can hamper productivity if they are
meetings not effectively directed and managed. This workshop helps participants develop
the skills and techniques needed to gain the most from every type of meeting,
Fully Pre-qualified on: whether they chair, lead, organise or attend. It also covers the skills required to
buy.nsw Supplier Hub,
improve the experience and effectiveness of virtual meetings.
VendorPanel and AusTender
WORKSHOP CONTENT y Open meetings with impact NSW CAPABILITY
This workshop starts with the importance y Stay organised during meetings FRAMEWORK ALIGNMENT
of planning and communication, then through the use of rules, agendas y Personal Attributes
develops further skills required for both and conversations
managing and participating in meetings y Relationships
y Develop meeting guidelines for
of all varieties. The practical elements y Results
your organisation/agency
include scenarios and active discussions
skills practise sessions, helping y Manage different styles of
RELATED WORKSHOPS
participants identify and hone specific meeting participants
ALSO AVAILABLE:
skills for managing more challenging y Mitigate dysfunctional behaviour
y Dealing Positively with Conflict
situations and participants. in a meeting
y Introduction to Leadership
y Improve conference call, virtual
LEARNING OUTCOMES or video meetings y Influencing Without Authority
Upon completion of this workshop, y Plan and execute follow-up actions y Effective Communication
participants will be able to:
y Identify characteristics of successful MAXIMISE YOUR
meetings and causes of ineffective ones MEETING EFFECTIVENESS
“
y Understand the roles of meeting The training was professionally
Create real efficiencies throughout the
delivered, relaxed, informative and “
organiser and leader organisation and encourage disciplined the presenter was willing to discuss
y Develop an effective preparation and collaboration with this focused and issues indepth. Very valuable.
organisation plan interactive workshop.
12BUSINESS
WRITING
SKILLS
Delivery:
Face to Face or Virtual
Duration: Full day
Maximum Participants: 12
Create more compelling and succinct business communications
Recommended for: Through theory and a series of practical exercises this workshop provides the
Anyone required to compose tools and techniques to write more effectively – making it easier for readers
written communications to understand your message.
internally and externally
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Write in Plain English clearly, NSW CAPABILITY
Designed and facilitated by a professional concisely and with impact FRAMEWORK ALIGNMENT
journalist and author, this workshop y Identify barriers to effective writing y Personal Attributes
provides participants with the knowledge y Understand language, punctuation
y Relationships
and skills to craft compelling and and grammar
professional letters, e-mails, proposals, y Use tone and active voice y Results
presentations, briefings and reports –
y Structure effectively using lists,
writing clearly and with impact – with RELATED WORKSHOPS
bullet-points and parallel structure
simple but effective language, structure ALSO AVAILABLE:
y Understand requirements for report
and layout.
writing, briefings and ministerials y Writing Job Applications
y Write effectively to deliver bad news & Interview Skills
LEARNING OUTCOMES
y Edit and proofread y Leadership Development
Upon completion of this workshop,
participants will be able to: y Avoid commonly confused words y Communication Skills
y Recogise American and Australian
y Understand appropriate formats y Presentation Skills
spelling differences
(utilising Agency templates and
protocals) and essential WRITE CLEARLY AND WITH
“
components of letters, e-mails, IMPACT TO EFFECTIVELY CONVEY Great workshop - especially for those
briefings and ministerials with English as a second language.
“
YOUR MESSAGE
The layout structures are very helpful as
y Plan their writing - understanding Cut through with effective is the reference book.
purpose and audience, structure communications to ensure your message Department of Communities and Justice
and style is received and understood with clarity.
13DE-ESCALATION
SKILLS
Delivery:
Face to Face or Virtual
Duration: Full day
Equip staff with the skills and tools to manage challenging
Maximum Participants: 12
customer interactions and deliver quality service
As organisations become more service-centric and customer oriented, the need
Recommended for:
Front-line customer for staff in all roles to be able to execute quality customer service becomes
service staff paramount. This workshop focuses on building capability to manage difficult
customers, de-escalation techniques, risk identification and management
Fully Pre-qualified on: practices when working in challenging or hostile customer service situations.
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Deploy both verbal and NSW CAPABILITY
The workshop is structured to introduce non-verbal communication FRAMEWORK ALIGNMENT
participants to the key concepts of y Personal Attributes
y Identify challenging behaviour while
communication, behaviours and
anticipating possible risks, causes y Relationships
expectations before building into practical
and triggers
demonstration sessions. These focused, y Results
practical sessions explore both verbal and y Assess risk levels and patterns y People Management
non-verbal communications, anticipating of conflict escalation
typical problems, and how to manage and y Prepare strategies which diffuse and RELATED WORKSHOPS
reduce stress in the workplace. Throughout de-escalate difficult and aggressive ALSO AVAILABLE:
the workshop, the emphasis is on personal behaviours y Dealing Positively With Conflict
safety and equitable treatment, with skills y Influencing Without Authority
y Understand the human response
practise scenarios to increase confidence
to conflict and danger y Communication Skills
and preparedness to manage customers
and clients in crisis y Prioritise self-protection, resilience y Building Resilience
and wellness
LEARNING OUTCOMES
“
Upon completion of this workshop, SAFE STAFF, SATISFIED CUSTOMERS This has really made me feel more “
participants will be able to: Ensure your workplace remains a safe, confident to manage difficult situations.
y Define good customer service equitable environment while improving the Clear, interactive and informative.
y Understand customers and their quality of customer interactions through HPCA
changing needs this focused and practical workshop.
14DEALING
POSITIVELY
WITH CONFLICT
Delivery:
Face to face (recommended)
or Virtual
Duration:
Full day
Maximum Participants: 12 Manage conflict to ensure positive outcomes for team
performance and culture
Recommended for:
The goal of successful conflict management is not its elimination, but to
Anyone in the position of
needing to manage difficult reduce its harmful effects and maximise its useful ones. Achieve this by
situations and conversations identifying and building on the constructive conflict management skills
your employees possess.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Identify steps to navigate difficult NSW CAPABILITY
Participants complete the Conflict conversations and practice around a FRAMEWORK ALIGNMENT
Dynamics Profile (CDP), an online real scenario y Personal Attributes
assessment dealing with conflict y Understand how to communicate
y Relationships
behaviours in the workplace. The personal more effectively
report generated provides participants with y Results
y Explore how to improve your
self-awareness of their conflict triggers and influencing skills y People Management
guidance on how they can better respond
y Approach a situation of conflict with a
to conflict situations with others. The
toolkit of positive actions to ensure a RELATED WORKSHOPS
participants explore practical approaches
more constructive outcome ALSO AVAILABLE:
for improving behaviours to promote more
effective workplace conflict resolution. y Take away their personalised Conflict y Conducting Difficult
This workshop is highly interactive and Dynamics Profile and gain awareness Conversations
includes analysis of case studies and of personal triggers and explanation
y Leadership Development
practice sessions. of behaviour
y Effective Communication:
LEARNING OUTCOMES TURN A CHALLENGING SITUATION Understanding Self and Others
Upon completion of this workshop, OF CONFLICT INTO A POSITIVE ONE
participants will be able to: FOR YOUR TEAM
“
“
y Understand the physiological response Conflict is inevitable but managing Engaging trainer and the content was
to conflict and how this influences the it positively can result in long term clear, interacttive and informative.
behaviour we choose improvement of team culture, HPCA
y Manage emotions during conflict relationships and productivity.
15MEDIA
SKILLS
Delivery:
Face to face or Virtual
Duration: Full day
Maximum Participants: 10 Gain insight to the media and experience an interview situation
Learn how the media works, how to prepare for media interviews and recognise
Recommended for:
Senior Managers who are the media ‘traps’ and how to avoid them.
charged with representing the
organisation to the media
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Take greater control of NSW CAPABILITY
This intensive tailored workshop is media interviews FRAMEWORK ALIGNMENT
delivered by an experienced journalist and y Prepare for handling more difficult y Personal Attributes
provides participants important insights media situations
into the media and an opportunity to y Relationships
y Effectively deliver your message
experience real-life interview situations.
y Understand delivery skills including y Results
Interview practice will build confidence
dress, voice and how to look good
and provide valuable feedback.
on camera
RELATED WORKSHOPS
LEARNING OUTCOMES y Identify and handle different
ALSO AVAILABLE:
Upon completion of this workshop, media strategies
participants will be able to: y Recognise interview strategies y Leadership Development
y Understand how the media works and how to handle them y Effective Communication
y Understand the demands of different y Handle and manage a y Presentation Skills
media – print, radio, television press conference
and online
y Practice and improve their skills in
y Learn how to be “good media talent” that
realistic interview exercises
the media will turn to time and time again
y Plan an interview
“
REPRESENT YOUR ORGANISATION The content was insightful and
y Decide when to speak and when to WITH CONFIDENCE AND DELIVER relevant. Having an experienced
say nothing THE MESSAGE YOU PLAN TO
“
journalist as the trainer made all
y Be more proactive in approach to Gain confidence and ability in handling the difference.
spreading your message throughout professional media questions in a
the media pressured situation.
16BUILDING
RESILIENCE
Delivery:
Face to face or Virtual
Optional: PR6 Personal
Resilience Assessment Tool*
Duration: Half or Full day
Maximum Participants: 12
Recommended for:
Individuals or teams
undergoing or anticipating Create more effective, sustainable teams from
work-related stress or more resilient individuals
challenges – and those
seeking to build ability to Organisations today are dealing with change at an unprecedented pace, driven
manage through adversity by increasing complexity and market pressures. Issues related to productivity,
and change overwork and burnout can be exacerbated by remote working and isolation.
Leaders and team members need to find ways to build their own resilience
Fully Pre-qualified on: and help build resilience in others, in order to maintain both productivity
buy.nsw Supplier Hub,
and wellbeing.
VendorPanel and AusTender
WORKSHOP CONTENT y Understand the importance of NSW CAPABILITY
This workshop provides participants with resilience as a way to achieve FRAMEWORK ALIGNMENT
insights into their own approach and wellbeing and personal success
y Personal Attributes
strategies for building and maintaining y Recognise how resilience can
y Relationships
resilience. Utilising tools and techniques impact on individual performance
based on the latest research in psychology in the workplace y Results
and neuroscience, participants learn y Understand the six domains of
practical strategies and discover tools resilience and how they work together RELATED WORKSHOPS
to help develop resilience.
y Leverage practical tools to build team ALSO AVAILABLE:
This program can be run as a half day or
resilience
full day to include aspects of managing y Building Engaged and
y Use resilience to assist in times of Effective Teams
though change. A recommended optional
* extreme stress and periods of change
addition is the PR6 Personal Resilience y Leading and Managing
Assessment Tool which provides y Create a plan for developing individual
Through Change
individuals with a full personal resilience and team resilience
y Communication Skills
report to help guide their own development.
DEVELOP YOUR OWN STRATEGIES
LEARNING OUTCOMES FOR RESILIENCE
“
“
Upon completion of this workshop, Build your team’s ability to respond Provided a much needed focus on
participants will be able to: to and manage increasing pressure managing work and home stress.
y Consider the context of the current and stress through this practical, Department of Communities and Justice
environment and its impact on wellbeing inclusive workshop.
*At additional cost. 17TIME
MANAGEMENT
AND
PRIORITISATION
Delivery:
Face to face or Virtual
Duration: Full day
Improve efficiency and performance
Maximum Participants: 12
The ability to handle large amounts of information and multiple workloads is
Recommended for: Teams and not only a standard trait of a successful career, it is increasingly becoming an
individuals with responsibility important life skill. This workshop provides individuals and teams a valuable
for multiple tasks daily opportunity to audit their current work practices, then quickly identify the tools
and techniques to better manage time, energy and focus. These are the core
Fully Pre-qualified on:
skills proven to help manage and avoid stress in the workplace, while greatly
buy.nsw Supplier Hub,
VendorPanel and AusTender improving professional effectiveness and personal wellbeing.
WORKSHOP CONTENT y Understand the difference between NSW CAPABILITY
This engaging and interactive workshop effectiveness and efficiency FRAMEWORK ALIGNMENT
starts with a broad understanding of y Recognise ‘High Impact/ y Personal Attributes
issues around time management before High Value’ tasks y Relationships
guiding participants to develop a personal y Organise work schedules for both y Results
action plan that covers the key usable the individual and the team y People Management
skills of goal setting, prioritisation and y Use the prioritisation matrix
effectiveness. Interactive sessions and RELATED WORKSHOPS
y Manage interruptions and distractions
group discussions help participants refine ALSO AVAILABLE:
y Overcome procrastination
their approach to meeting management,
y Building Resilience
collaboration and delegation. y Manage email
y Leadership and Development
y Run meetings for better results
in shorter time frames y Communication Skills
LEARNING OUTCOMES
Upon completion of this workshop,
WORK SMARTER RATHER
participants will be able to:
THAN HARDER
y Plan and prioritise daily activities Create a more sustainable work
to lift personal and organisational style throughout the organisation
“
productivity with this focused workshop which
“
The trainer was great - flexible and willing
to discuss real situations and problems.
y Integrate personal goals with will allow you to use your time for
Department of Communities and Justice
company goals maximum effectiveness.
18ETHICAL
CONDUCT AND
RESPECTFUL
WORKPLACES
Delivery:
Face to face or Virtual
Duration: Full day
Ensure your organisation thrives in an ethical and respectful
Maximum Participants: 12 environment
Ethics within the workplace encompass the application of principles, standards
Recommended for:
Staff, Supervisors, Managers of behaviour, codes of conduct, the application of morals and the ethics and
and Leaders respectful standards to everyday business transactions.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Understand how ethics and NSW CAPABILITY
Through interactive learning, this workshop professional standards constitute the FRAMEWORK ALIGNMENT
provides participants with a thorough foundation of a respectful workplace
y Personal Attributes
understanding of how to conduct business y Recognise your legislative
ethically and respectfully upholding your responsibilities in promoting y Relationships
organisation’s core values. respect and in preventing/reporting y Results
LEARNING OUTCOMES discrimination, harassment and
y People Management
Upon completion of this workshop, bullying in the workplace (including
participants will be able to: workplace policy requirements)
y Understand what ethics and professional y Understand how to establish and RELATED WORKSHOPS
conduct is and recognise the maintain an ethical culture that ALSO AVAILABLE:
characteristics of a respectful workplace provides for respectful workplaces y Workplace Misconduct
y Recognise the relevant NSW Public
y Understand appropriate interventions, and Investigations
Sector and Agency core values as stated
both formal and informal, for dealing
in the respective NSW Government and y Leadership Development
with discrimination, harassment
Organisational Codes of Ethics and
and bullying issues y Building Resilience
Respectful Workplace policies
y Recognise how off-duty behaviours
y Understand the ethical obligations for
“
can directly impact the workplace
working in the public interest, including Informative and invaluable.
external agency/legal obligations and A RESPECTFUL AND ETHICAL Should be compulsory for all.
the consequences of unethical conduct ENVIRONMENT
“
Engaging trainer and thorough
y Identify unethical behaviours, understand With a focus on solutions, this workshop explanation of content.
how ethical dilemmas may arise and supports your team to promote a positive HPCA
how they should be handled/reported work environment.
19MANAGING
FOR GOOD
PERFORMANCE
Delivery:
Face to face or Virtual
Duration: Full day
Maximum Participants: 12 Build confidence in how to address unsatisfactory performance
and workplace behaviour
Recommended for:
Designed for new or current supervisors and managers who want to build their
New or current supervisors
and managers confidence in dealing with the day-to-day supervision of staff and learn how to
address unsatisfactory performance and behaviour issues.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Identify organisational factors NSW CAPABILITY
Through a range of practical activities to consider when managing FRAMEWORK ALIGNMENT
and case studies, this workshop includes employee performance
y Personal Attributes
information and discussion around y Address day-to-day and minor
y Relationships
providing objective feedback under a workplace issues
performance development process, y Results
y Understand principles of feedback
managing difficult conversations and
workplace counselling techniques y People Management
addressing unsatisfactory performance
and/or behaviour. y Manage difficult conversations
RELATED WORKSHOPS
The content incorporates the principles positively and productively
ALSO AVAILABLE:
of the Public Service Commission
y Through the exploration of case
“Performance Development Framework”. y Conducting Difficult Conversations
studies – explore converting the
learning into practice y Effective Communication:
LEARNING OUTCOMES Understanding Self and Others
Upon completion of this workshop,
y Leadership Development
participants will be able to: ENSURE YOUR ORGANISATION THRIVES
y Gain confidence in managing both Effective management of day to day
“
new and long-term employees issues and challenges will create a Very informative and addressed real life
situations and how to deal with them.
“
y Understand the benefits of using more productive workplace for all
Clear and concise, the experience of
a Performance Cycle team members.
the trainer was evident.
RMS
20BUILDING
ENGAGED AND
EFFECTIVE
TEAMS
Delivery:
Face to face or Virtual
Duration: Half day
Maximum Participants: 12 Develop your teams to work together more effectively
and harmoniously
Recommended for:
High performing and effective teams are made up of focused, skilled and
Leaders and teams working
towards a more cohesive and aligned employees who achieve success cohesively and cooperatively. An ideal
productive group team dynamic allows individuals to discuss issues, appreciate differences
and resolve conflict constructively while being effective and delivering on the
Fully Pre-qualified on: team goal. This workshop provides participants with an opportunity to develop
buy.nsw Supplier Hub,
strategies to build and maintain effective, functional and high performing teams.
VendorPanel and AusTender
WORKSHOP CONTENT y Recognise and value difference within NSW CAPABILITY
This workshop is experiential, fun and teams FRAMEWORK ALIGNMENT
engaging, providing an ideal environment y Develop a common language around y Personal Attributes
for learning and development. Content behaviours, roles and communication
includes insightful information and tools y Relationships
y Build trust, respect and communication
that can be immediately applied in the within teams y Results
workplace to support the development of y Understand key communication skills y People Management
desired team culture and attitudes. for different styles within a team
LEARNING OUTCOMES y Manage conflict within their team RELATED WORKSHOPS
Upon completion of this workshop, DEVELOP TEAM COHESION AND A HIGH ALSO AVAILABLE:
participants will be able to: PERFORMANCE CULTURE y Effective Communication
y Identify acceptable and desirable In an effective team, everyone understands
behaviours and protocols for high y Dealing Positively with Conflict
how to contribute in ways that support
performing teams team objectives, exceeding what any
y Take away strategies and tools to individual could accomplish alone. Even
develop a collaborative and energised the best teams, can encounter problems
culture that hinder their collective success.
“
y Appreciate effective team behaviours Designed for managers and team leaders,
Very informative and helpful session.
“
It addressed real life situations and
and the personal development and this workshop will equip you with the skills
how to deal with them.
feedback process to cultivate maximum team productivity
y Develop and be a part of functional by understanding how to navigate the
teams, meeting the goals of the Public stages of team development and address
Service Act team challenges.
21INTRODUCTION
TO POSITIVE
PSYCHOLOGY
Delivery:
Face to Face or Virtual
Duration: Full day
Create a culture of optimal functioning in your workplace
Maximum Participants: 12
In the last 20 years there has been a fundamental shift in psychology from
focusing on what is wrong with us, to what is right. The science of Positive
Recommended for:
This workshop is appropriate Psychology now offers proven tools and strategies to help organisations foster
for anyone in your organisation excellence, resilience, engagement and creativity.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Understand the concept of Flow at NSW CAPABILITY
In this introductory workshop we explore work and how it can be implemented FRAMEWORK ALIGNMENT
the science and practice of positive through the Flow Tool
y Personal Attributes
psychology. Participants will gain a y Identify signature strengths in yourself,
y Relationships
powerful overview of the emerging your colleagues and your team
science as well as “busy proof” strategies y Results
y Utilise the PERMA model
to enhance engagement, resilience and
leadership in their professional and y Identify the difference between RELATED WORKSHOPS
personal life. a fixed and growth mindset ALSO AVAILABLE:
This workshop has been designed to target
y Develop ways to promote a growth y Leadership Development
learning and development capability needs
mindset culture with colleagues
as addressed in the current NSW Public y Communication Skills
Sector Capability Framework (2013). y Reframe challenging situations into
y Managing for Good Performance
positive opportunities
LEARNING OUTCOMES y Plan customised positive psychology
Upon completion of this workshop, interventions for your workplace
participants will be able to:
“
y Understand the Positive Psychology ENSURE YOUR ORGANISATION THRIVES
Interesting theory as well as a
practical approach to developing
concept: what it is and how it can be With a fast-growing body of research, your own strengths and weaknesses.
“
applied in your workplace Positive Psychology is becoming a A profoundly helpful course to living
y Recognise the science behind central part of best practice training and life well.
peak performance development across sectors.
22WORKPLACE
BULLYING
AWARENESS
AND
PREVENTION
Delivery:
Face to face or Virtual
Duration: Full day
Boost positive workplace culture in your organisation
Support your team to recognise and eradicate workplace bullying. By improving
Maximum Participants: 15
awareness of workplace policies and procedures participants will acquire
Recommended for: strategies around how to act on, report and seek help for bullying behaviour.
Staff, managers and leaders
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Know and where to report workplace NSW CAPABILITY
Designed and delivered by a facilitator bullying incidents and behaviour FRAMEWORK ALIGNMENT
who has worked in the Human Resources, y Understand how bullying behaviour
y Personal Attributes
Industrial Relations and Professional/ impacts people and work culture
Ethical conduct fields for over 25 years y Analyse the roles/responsibilities and y Relationships
within NSW Public Sector, this workshop implications of people who actively and y Results
explores the latest legislation and passively participate
strategies to address workplace issues.
y Understand NSW law and public RELATED WORKSHOPS
Content includes how managers can model
sector policies
ethical behaviour and set expectations for ALSO AVAILABLE:
y Outline consequences and implications
workplaces and professional behaviour.
for individuals, organisations and y Leadership and Management
LEARNING OUTCOMES stakeholders y Communication Skills
Upon completion of this workshop, y Take away practical preventative
participants will be able to: y Workplace Misconduct
steps to boost awareness and positive
y Understand legislative provisions behaviours in the workplace Investigations
and policies
y Introduction to Positive Psychology
y Recognise what constitutes ENSURE YOUR TEAM IS SAFE
bullying behaviour, harassment and Workplace bullying costs Australian
discrimination – how they differ and employers between $6 – $36 billion
“
what they can look like dollars every year when hidden and The training was professionally
delivered and the trainer displayed a
“
y Understand consequences of bullying lost opportunity costs are considered”
depth of real life experience. I would
and harassing behaviour (Australian Human Rights Commission)
highly recommend this workshop.
y Develop strategies to prevent Improve workplace culture and employee
workplace bullying wellbeing at your organisation.
23WORKPLACE
MISCONDUCT
INVESTIGATIONS
Delivery:
Face to face or Virtual
Duration: 1-2 full days
Maximum Participants: 15 Tailored to NSW Public Sector GSE Act 2013, Commonwealth
Public Sector and Fair work Australia Requirements
Recommended for:
Conducting workplace misconduct investigations is one of the most challenging
Leaders required to
undertake investigations duties undertaken and handling them appropriately, fairly and in a timely manner
to misconduct matters can mitigate Industrial or legal actions.
Fully Pre-qualified on:
buy.nsw Supplier Hub,
VendorPanel and AusTender
WORKSHOP CONTENT y Assess the seriousness of alleged INVESTIGATE WITH CONFIDENCE
Investigating allegations of wrongdoing misconduct and structure an Few things can be more challenging
or misconduct requires experienced and investigation accordingly than handling a serious complaint of
trained investigators who possess sound y Recognise when a risk assessment misconduct. This workshop provides
judgement, a thorough understanding is required, a conflict of interest or participants with practical skills to
of a fair, legally sound and effective other aspects arise requiring referral, navigate the complaint-handling
investigative process. declarations or notifications process appropriately and efficiently.
This comprehensive 1-2 day program y Understand the rights & responsibilities
will develop and enhance skills for all of all parties involved NSW CAPABILITY
participants through interactive learning y Recognise the importance of timeliness FRAMEWORK ALIGNMENT
and practical techniques. The workshop and investigation planning y Personal Attributes
provides strategies to confidently y Develop effective interview questions y Relationships
investigate matters from low level appropriate for the situation and y Results
workplace misconduct up to serious levels parties involved y People Management
of misconduct or criminal matters. y Manage all parties and support people
RELATED WORKSHOPS
and/or external agencies involved
LEARNING OUTCOMES ALSO AVAILABLE:
y Analyse evidence and draw conclusions
Upon completion of this workshop, y Leadership and Management
to make sound findings of fact.
participants will be able to: y Effective Communication
y Correctly determine a breach of policy
y Understand the role and responsibilities y Senior Leadership Development
and if required, make appropriate
for an investigation within relevant legal
workplace recommendations
“
and policy framework (tailored)
y Appropriately evaluate and handle Pitched at the right level, and not over
y The principles of Natural Justice and complicated (despite the complex nature of
different sources of evidence and
Procedural Fairness and Standards of the subject matter). The scenarios are relatable
accurate records management
Proof required such that any manager or HR professional could
“
y Write thorough and reliable face. It was so valuable to hear directly from an
y Structure and record formal records
Investigation reports expert with vast experience in this area.
of interview
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