Quick Guide How to do business with us - RS Components
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Quick Guide How to do business with us Updated: January 2018
Contents
Our range of services from
DO YOU OFFER
quotes online to parcel
ALL THE
tracking can save you
SERVICES time , money and hassle.
I NEED?
You can count on us
to help you
As we continuously improve our process to give you a excellent service in the industry,
we would like to share this awesome guide for you to have an easy, hassle and worry
free in doing business with us.
• How to get in touch with us via phone
• How to get in touch with us via email
• How to get in touch with us via chat
• What are the ordering method
• How do I request quotes online
• I need technical help
• Follow up order or delivery
• How do I pay for my orders
• Terms and Conditions of Sales
2
How to get in touch with us via PHONE
Can I call RS Our team is always here to
Components via assist you with any of your
inquiry over the phone.
PHONE ?
Always happy to
?
serve you…
Please select any of the following options :
• PRESS 1: To speak with our Customer Representative
1. Orders
2. Quote
3. Delivery
• PRESS 2 : To speak with our Technical Support
• PRESS 3 : To speak with our Finance Team
• PRESS 0 : Repeat the options again
3
How to get in touch with us via EMAIL
Can I raise my inquiry to Our team are closely
RS Components via monitoring our email for
any concerns or inquiry
EMAIL?c
We ensure to address
? all correspondence
• CUSTOMER SERVICE TEAM / ORDER / STOCK / DELIVERY STATUS:
orders.sa@rs-components.com
• SALES TEAM / QUOTE:
quote.SG@rs-components.com
• TECHNICAL SUPPORT / PRODUCT SPECIFIC QUESTION:
tech.sa@rs-components.com
• PAYMENTS / REMITTANCE DETAILS:
ar.sg@rs-components.com
• CREDIT / BILLING / FINANCE CONCERNS:
r.creditsg@rs-components.com
4
How to get in touch with us via CHAT
Can I raise my inquiry to Our team are happy
RS Components via waiting for you on the
chat line
CHAT ?
We make things
? happen…
• Visit our website @ www.sg.rs-online.com
• From our home page, you will see this icon on bottom right hand side of your
screen.
• Kindly input your name and select the type customer you are. Then click submit.
Live Chat
Submit
5
What are the ORDERING METHOD
What are the We offer convenient was
ORDERING to order products from us.
METHOD ? We provide your
needs…
• Online: the fast, flexible, convenient way to order products from RS which gives you
access to 500,000 products through our website. Provides instant, accurate, real-time
information on the latest prices, stock availability and new products and includes a
range of tools to help you manage your information clearly and simply – including copy
invoicing, saved lists and order history
• By phone: service from a friendly local market customer services team to make sure you
get the products you want
• On your mobile: when you access our site from a web-enabled mobile device, we direct
you to our mobile site. You can then search our complete range of 500,000 products by
part, stock number, key word, brand or description, using our straightforward search tools
and clear navigation. You can also carry out live stock checks for product availability
• By email: we'll carry out your requests immediately
6What are the ORDERING METHOD
What are the We offer convenient was
ORDERING to order products from us.
METHOD ? We provide your
needs…
?
Do you also offer a choice of ways to pay?
• You can pay by RS credit account, cheque, credit cards.
• Whichever way you choose to order or pay, you can have your own
customer reference number, which will appear on all documents, plus
an RS order reference number so you can track your order's progress.
7How do I request for QUOTES ONLINE
Can I manage all my You can! And it will
QUOTES definitely save you time
and money
ONLINE ?
Fast and simple
?
What is it?
• A free online tool where you can submit, manage and redeem quotes
• You can also view and redeem quotes submitted by your colleagues
• You simply upload your bill of materials and match it against our complete
product range.
8How do I request for QUOTES ONLINE
Can I manage all my You can! And it will
QUOTES definitely save you time
and money
ONLINE ?
Fast and simple
?
How does it help me? By increasing your efficiency, it will free up your time for more
urgent tasks. And by helping you cut order costs it will give real cost savings to your
business and increase your personal confidence in your budgeting skills.
• Accurate information: you know exactly which stock is available at what prices,
checked against your bill of materials
• Saves money: it quotes you the latest prices, and holds your quote for 30 days, so
you're protected against price rises
• Saves you time: thanks to quick, easy access to all your quotes without leaving your
desk
• Cuts staff costs: because you can manage your own and your colleagues' quotes
together
• Less hassle: you can manage all your quotes together, in a format and with
referencing that suits you.
9How do I request for QUOTES ONLINE
Can I manage all my You can! And it will
QUOTES definitely save you time
and money
ONLINE ?
Fast and simple
?
How do I sign up?
• Register now with your RS account details
• If you already place RS orders online, just log in to My Account and click on 'My
Quotes'
• If you don't currently place your RS orders online, register here and start today
• Don't have an RS credit account yet?
10I need TECHNICAL HELP
Can you help me with Yes! We’ve got ALL
with expert information and support
you need.
TECHNICAL
advice ?
Technical expertise
is our game
?
• Plus free advice and information from our technical agents and engineers via
phone, email or Live Chat
• Our experts will locate any RS product and find information on a discontinued or
alternative product
• Answers to technical questions provided the same working day
• Our operating hours are from 9:00am to 6:00pm from Mondays to Fridays.
Phone: +65 6865 3455
Email: tech.SA@rs-components.com
TECHNICAL HELP LIVE CHAT
11I need TECHNICAL HELP
Where is my order?
Can I We help you with time
management and
FOLLOW UP purchasing efficiency
delivery ?
Peace of mind
?
– to keep track or see the delivery status. Kindly prepare
your RS reference number and Sold To number.
https://sg.rs-online.com/web/ma/myaccount/trackyourorder/
• Customer Service Phone line – you can phone our customer service team @ +65
6865 3400 and select option 1 for Customer Service then option 3 for Delivery
• Email – phone is not available? Not problem! You can email us @ orders.sa@rs-
components.com with the following information for us to quickly assist you.
SUBJECT: Delivery Status
INFORMATION REQUIRED:
Order #:
PO #: (Purchase Order)
RS Stock Number:
12 DN #: (Delivery Number)How do I PAY for my ORDERS (CHEQUE PAYMENT)
How do I pay for my We help you with time
management and
ORDER(S) ? purchasing efficiency
Peace of mind
?
Cheque mode of payments are as follow with instruction:
• Cheque – kindly scan a copy of cheque and send it to this address:
Robinson Road PO Box 1582 Singapore 903132
13How do I PAY for my ORDERS (EFT / GIRO PAYMENT)
How do I pay for my We help you with time
management and
ORDER(S) ? purchasing efficiency
Peace of mind
?
Giro or EFT mode of payments are as follow with instruction:
• Giro / EFT Payment – do not forget to send payment / remittance advise to:
EMAIL: AR.SG@rs-components.com
BANK NAME: The Hongkong and Shanghai Banking Corporation Limited
SWITH CODE: HSBCSGSG
BANK CODE: 7232
BRANCH CODE:146
ACCOUNT NO: 098355-001
BANK ADDRESS:Block 131 Jurong East Street 13
#01-257/259, Singapore 600131
(Jurong Branch)
14
IMPORTANT NOTE: For INTERBANK PAYMENT, please key in bank A/C 146-098355-001How do I PAY for my ORDERS (CREDIT CARD PAYMENT)
How do I pay for my We help you with time
management and
ORDER(S) ? purchasing efficiency
Peace of mind
?
Credit Card mode of payments are as follow with instruction:
• Credit Card – kindly contact our CUSTOMER SERVICE team @ +65 6865 3400
• Provide the order number for payment processing
15Terms and Condition of Sales
Is there
Very helpful information
TERMS & whenever you purchase an
CONDITION item from us.
OF SALES ?
Knowledge is power
?
How to know RS TERMS and CONDITIONS of SALES…
• You can click the terms and condition of sales below or copy the link:
TERMS and CONDITION of SALES
• Or you can call our CUSTOMER SERVICE team @ +65 6865 3400
16Thank you and looking forward doing continuous business 17 with you…
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