R EIN V ENTING OCE A N CRUISING - THE WORLD'S NEWEST OCEAN CRUISE LINE... CANADA'S MOST TRUSTED TRAVEL TRADE PUBLICATION SINCE 1968 - TravelPress
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Week of July 25, 2016
C A N A DA’ S M O S T TRUSTED T R AV E L T R A D E P U B L I C AT I O N S I N C E 1 9 6 8
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Week of July 25, 2016
C A N A DA’ S M O S T TRUSTED T R AV E L T R A D E P U B L I C AT I O N S I N C E 1 9 6 8
A I R C A N A D A VA C AT I O N S
A sleeping
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MIKE DUNBAR added, “This is not a story about not
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emulate the parent company’s dramatic He explained, “It means getting into
expansion that has turned AC into a the dynamic packaging game, so that we
major global player. can be more relevant in retail markets
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referred to as a sleeping giant is because and make their own choice about their
people can see the broader potential of hotel, their car and their excursion that
the ACV brand and the business oppor- they might want to package.” Air Canada Leisure Group president Craig Landry
tunities out there,” conceded Air Canada According to Landry, “People don’t
‘
Leisure Group president Craig Landry, travel to Paris and book Saturday-to-
who has been at the helm of ACV and Air Saturday all-inclusive trips, so that We will expand the brand
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means we have to change our product
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‘
for 35 years, is very significant and is able to do that.” a major global tour operator...
not going away,” assured Landry, who See ACV page 29
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RIU rocks DR
with new resort
And start spreading the news,
NYC open too
MICHAEL BAGINSKI introductory diving
RIU continues to roll with a new property in lesson in the pool.
the Dominican Republic – the latest addition Signature offers
to a continually growing and evolving roster. packages year-round
“[The official opening on June 4] went really from Toronto, Mon-
well,” company exec Oliver Kluth told Cana- treal and Quebec
dian Travel Press on a recent visit to Toronto. City and new for this
“[Riu Republica] is a big baby – a big 1,000- summer, Vancouver
room baby! And now we’re up and running.” (via Toronto).
Offered in Canada through the Sunwing Kluth says business so
Group, the five-star adults-only (18+) resort far has been good. “We
was designed to provide guests with “a unique found a little niche... it’s
ambience of modern elegance” on the white adults-only, but adults-
sands of Arena Gorda Beach. The property is only five-star [where]
set in expansive tropical gardens, and boasts couples can travel with- The Riu Republica in the Dominican Republic is for adults only.
three large pools with spacious sun terraces. out a huge price.”
Amenities include free WiFi, concierge ser- The sales and business development VP Future city hotel sites for RIU may include
vice, fitness centre, adds that the gap between winter and summer London and Dublin, he adds.
Jacuzzi, steam travel is shrinking, with the percentage being But first up is the forthcoming Riu Reggae,
bath, and a Renova approximately 65-35 in favour of the former – a five-star 453-room new-build in Jamaica
Spa with beauty a split that used to be much more “dramatic.” beside the Riu Palace Jamaica in Montego Bay,
parlour and mas- And that improving balance “is a positive which is on schedule to open in November.
sage service. development for us and the tour operator,” “It’s early days, but there certainly is a lot of
The hotel has a he adds. interest [in the resort],” Kluth reports.
variety of dining In other RIU news, Kluth reports that its Other issues at present include the Canadian
options including newest urban hotel in New York is going dollar – “It has been a concern for awhile” –
Kluth three à la carte gangbusters and has been full since opening in and the Zika virus: “We did have some cancel-
restaurants: Ta- March. Located next to Times Square, the ho- lations, but nothing worth mentioning.”
gliatella specializing in Italian classics; Kaori tel is ideally situated, which is more important As for industry fears that Cuba will be
that serves up Asian cuisine; and Quisqueya, for a city hotel than a beach resort, he says. overwhelmed by Americans, resulting in less
a grill-steakhouse by the pool; along with the “It’s harder to make people happy in a beach capacity for Canadians, Kluth says, “Havana
resort’s main buffet restaurant, La Altagracia. resort,” Kluth observes. But in city hotel, loca- is full all the time, but the beach resorts, I’ve
There are five bars, including Aquamar, (a tion, along with a nice room with a nice mat- got my doubts. I don’t think the Americans are
swim-up pool bar) and a 24-hour sports bar. tress, is the main selling point. “People leave going to like it. It’s not what they’re used to in
Also included is a range of water sports, such and come back at night,” he says. “In a beach Mexico and places like that. There will be an
as windsurfing, kayaking, snorkelling and an resort, there’s lots more concerns.” effect, but I don’t think it will be dramatic.”
Top RIU travel partners • Top Seller Ontario: Red Tag • Top Groups/Weddings Seller Quebec:
RIU Hotels & Resorts recently celebrated • Top Seller Quebec: Voyages Bergeron Voyages Aqua Terra
its top North American travel agency • Top Online Retail Agency: itravel2000.com • Rising Star Western Canada: Discovery
partners at its 1st Annual Riu Partner Club • Top Seller Caribbean: Voyages Jean Pierre Travel
Awards held at the Riu Palace Aruba in • Top Seller Central America: Voyages Paradis • Rising Star Ontario: Flight Centre
June. Agents were rewarded with a trip for • Top Seller Mexican Caribbean: Vacations • Rising Star Quebec: Laurier du Vallon
two to Aruba to attend the Riu Partner Club Direct/Red Tag • Rising Star Groups: Voyage Gendron
Awards Ceremony and treated to a VIP • Top Seller Mexican Pacific Coast: • Most Improved Agency Western Canada:
weekend, including island tour, recreational SellOffVacations Ixtapa Travel & Uniglobe Action
activities and special events. • Top Groups/Weddings Seller Western • Most Improved Agency Ontario: Plana-
Canadian award winners included: Canada: Murrayville Travel vacation.ca
• Top Seller Canada: SellOffVacations • Top Groups/Weddings Seller Ontario: • Most Improved Agency Quebec: Voyages
• Top Seller Western Canada: Escapes.ca Shoreline Travel Michel Barrette
JULY 25, 2016 • CANADIAN TRAVEL PRESS • 5
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TRAVEL PRESS
Canadian
®
Vol. 48, No. 41, Published July 25, 2016
1
Edith Baxter, Editor-in-Chief
ebaxter@baxter.net
How important are the rail. We have three new SilverLeaf and 2017 season. Our other top David McClung, President
changes to the GoldLeaf cars in service in our current selling markets are Australia/New dmcclung@baxter.net
Wendy McClung, Executive VP, Operations
service in terms of gener- season and will have six new cars Zealand, the UK and Canada. wmcclung@baxter.net
Robert Mowat, Executive Editor
ating more demand and book- by 2017. The oversized, domed- Canadians are a large component bobmowat@baxter.net
ings? Rocky Mountaineer is windows and hot, freshly pre- of this and doing very well year Michael Baginski, Managing Editor
baginski@baxter.net
continually pushing to improve pared meals served seat-side add over year this season, especially Mike Dunbar, Assistant Editor
mdunbar@total.net
and enhance our guest experi- to the luxury that is synonymous coming from the East Coast. Greg Coates, Assistant Editor
gcoates@baxter.net
ence – from the
4
Ian Stalker, Senior Writer
first time they Do travel istalker@baxter.net
Ann Ruppenstein, Staff Writer
hear about Rocky agents have aruppenstein@baxter.net
Ted Davis, Western Editor
Mountaineer to the an increas- teddavis@baxter.net
journey onboard. ing role with Rocky Heifetz, Crozier, Law
Legal Affairs
GoldLeaf Service is Mountaineer? Rocky info@hclaw.com
Unterberg, Labelle & Associates
our premium ser- Jonathan Hope Mountaineer relies Legal Affairs
Western Canada Editorial Office
vice, with bi-level Director of Sales, heavily on our agent Unit 904, 207 W. Hastings St., Vancouver, BC V6B 1H7
domed coaches, so North America network, and as
Tel: (604) 685-2588 Fax: (604) 734-9743
teddavis@baxter.net
guests can catch Rocky Mountaineer such, are constantly Quebec Editorial Office
149 Creswell Dr., Beaconsfield,Que. H9W 1E5
Tel/Fax: (514) 695-8126
every moment of the educating agents
Johnny Koo, Art Director
stunning views they throughout the year johnkoo@baxter.net
Wayne Labourn, Production Manager
pass by. Meals are served à la carte with Rocky Mountaineer. We both in market and with onboard wlabourn@baxter.net
on the lower level in an elegant currently have 10 SilverLeaf dome FAM experiences. Sharron Taylor, Adv. Material Coordinator
staylor@baxter.net
dining room, with local wines cars operating. Emily McClung,
5
Audience & Product Development Manager
pairing perfectly with both the Tell us about Tracks? emcclung@baxter.net
3
Dee Ristic, Circulation
scenery and the locally inspired Is the US the No. 1 inter- Tracks is our online pro- Subscription Inquiries: dristic@baxter.net
Publication Office
dishes. Rocky Mountaineer has national source market gram available through 310 Dupont St., Toronto, Ont., M5R 1V9
16 GoldLeaf domes in the current for Rocky Mountaineer? our agent site that educates agents Tel: (416) 968-7252 Fax: (416) 968-2377
www.travelpress.com www.travelpress.travel
ctp@baxter.net (Editorial)sales@baxter.net (Advertising)
fleet and has recently announced The US is currently our largest on our product through various Michael Baginski, Publisher
a partnership with Stadler that market [and] has been a priority training modules. In addition, we baginski@baxter.net
Earl Lince,
will see brand new domes in the for us this year. Capitalizing on offer learning journey FAM trips Director of International Marketing
elince@baxter.net
2018 season. the shorter-haul flights that con- onboard to immerse agents in Rodney Tugwell, Sales Manager
rtugwell@baxter.net
nect Western Canada to the US everything Rocky Mountaineer
2
Mitchell McClung, Account Executive
And what about the Coastal Passage – the route that and have various webinar sessions mmcclung@baxter.net
Daniel McDonald, Classifieds
SilverLeaf service? includes Seattle – has helped us throughout the year. Our sales daniel@baxter.net
Advertising Offices
[We are] enhancing and to tap into the US cruise market team spans the globe, so there Western Canada Terry Ohman
increasing our fleet of SilverLeaf and is looking great in terms of are often in-market training and Tel: (604) 657-2100 ohman@baxter.net
Alberta Greg Ohman
cars in partnership with Alstom guest count for the current season visits available as well. Tel: (403) 804-3497 greg.ohman@baxter.net
Southern Florida Dino Torres
Tel: (305) 775-8734 Fax: (305) 477-6607
t_dino@bellsouth.net
Northern Florida Gillian Harper
Do you think 2017’s 150th anniversary of Confederation will Tel: (954) 933-2786
GHTourismSolutions@gmail.com
lead to more Canadians vacationing in this country? Hawaii Laurie Doerschlen, Media Links
Tel: 808-737-4621 Fax: 808-737-2695
MdLinks@aol.com
Brazil Claudio Dasilva
Tel: 1-954-647-6464
I certainly hope so! I would With the 150th anniversary I’m hoping so. The I hope that it does in an claudio@braziltm.com
also hope that we would of Confederation in Canada advertising will awaken a international market, but Mexico Paloma Martinez, Towmar Inc.
Tel: 52 55 2122-3900 Fax: 52 55 5395-4985
invite our relatives and in 2017, plus with the value lot more people to travel I think with the world pmartinez@towmar.com.mx
Central & South America Lillian Martinez
friends from around the of the Canadian dollar, I within Canada. situation, people in all Travel Representations & Marketing
world to come and cele- can see many Canadians countries are leery of Tel: 305-476-1130
twtrm@earthlink.net
brate with us. When you exploring this beautiful travelling right now. Subscriptions: $80 - 1 year (Canada), $140 - 2 year
(Canada), plus applicable taxes.
consider that we are one of country of ours! Canada $120 US funds - 1 year (Foreign). Airmail rates on request.
Price per single copy $3.00 (plus applicable taxes).
the safest and most diverse has so much to see and HST #R120906425.Canadian Publications Mail
Product Sales Agreement No. 40063078. Return undeliverable
countries in the world to do in each province and Canadian addresses to: Circulation Dept., 310 Dupont St.,
Toronto, Ont., M5R 1V9 email: circ@baxter.net ISSN 1994-3133.
visit, we, as travel agents territory. We also have Published 47 times per year
Copyright 2016 PRINTED IN CANADA
should be promoting so much to be proud of. W.H. Baxter - 1919 – 2004
Canadian tourism much Founder
more than we do.
We acknowledge the support of
the Government of Canada
Ethel Hansen Davey, Brenda Toth, Ruth Thompson, Debbie Noonan Lamping,
Uniglobe, Wynyard Travel, Crowfoot Travel, Echo Tours & Travel,
Toronto Wynyard, Sask. Calgary Smiths Falls, Ont.
6 • CANADIAN TRAVEL PRESS • JULY 25, 2016
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and TUMI amenity kits. We complete the experience with regionally tailored
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Delta One is available on long-haul international flights, and on transcontinental flights between JFK and LAX, and JFK and SFO.
0725PG07.indd 7 7/19/2016 4:51:09 PM
ONE ON ONE with STEVEN LARKIN
BOB MOWAT
Team player In terms of reliability, Delta’s
“The big news for Delta Airlines is the Canadian director of sales says, “We
fact that we’ve made some really good are the on-time machine,” pointing out
gains here in cementing the brand over that Delta is now No. 1 in terms of US
the last year and a half or so,” observes Department of Transportation metrics
Steven Larkin, the carrier’s director on on-time arrivals, completion factor
of sales for Canada. “Delta is taking and the least lost bags.
Canada really seriously, [while] some As for thoughtful, Larkin says that
of our competitors are shrinking their from a customer-first approach, the
footprint – and from a Delta perspec- airline has just announced free enter-
tive, that’s good news.” tainment in all cabins; Delta One, the
Larkin told Canadian Travel Press carrier’s international business class
that the airline has upgauged its air- product, has unveiled partnerships with
craft in Canada; it operates from 11 Westin, in terms of Westin Heavenly
Canadian gateways in addition to Bedding, seasonal menus, craft beers
numerous WestJet codeshare flights; and having Andrea Robinson as its
is continuing to increase its codeshare master sommelier.
abilities; has frequent flyer reciprocity; From an innovation standpoint,
Delta, SkyTeam grow
and it can now do some joint corporate he points to Delta’s Operational
contracting with WestJet. Performance Commitment, and
And that Larkin said gives Delta explained, “This is our guarantee to our
an opportunity “to compete against
our main competitor in the market –
Air Canada.”
footprint in Canada corporate accounts that should we fall
below Department of Transportation
metrics against our competitive set
He continued, “What’s really interesting for us is we also represent – United and American – we will pay them that cost of doing business –
Air France, KLM and Alitalia equally in the market. So when my sales of losing flights, extra hotel nights, meals, etc. And this year, we further
team goes out to the trade, we represent all four carriers equally – that’s enhanced that by including international and Delta Connections.”
really significant. We’ve got significant lift over the Atlantic and then Plus, Delta has also released an Operational Excellence Calculator, so
the vast network of Delta opens up transborder and connects through that its corporate accounts can measure the exact cost of doing business
to transpacific, Latin America and all of the domestic Delta network.” with Delta’s competitors versus the cost of doing business with Delta.
In this respect, he told CTP that not only do Air France, KLM and The importance of Delta’s partnerships in the airline sector is also
Alitalia have “a really significant stake” in Canada, but last year, Air critical. “One of them is to have joint ventures, as we do with KLM and
France “grew the footprint,” adding Paris-Vancouver; and KLM added Air France and Alitalia,” says Larkin. “The other is to have an equity
Edmonton-Amsterdam. position in airlines like Virgin, GOL in Brazil, Aeromexico in Mexico,
“I think Delta just kind of realized, that we should take advantage of China Eastern in China. And then additionally, we have our partner-
the fact that our competitors are shrinking in this market.” ship with SkyTeam which brings the benefit of 20 airlines to the table,
And that’s exactly what the carrier has been doing. and offers a more seamless travel experience – particularly for our
As Larkin told Canadian Travel Press, “Delta has operated in Canada top-tiered travellers, our corporate travellers with high priority lounge
for a very long time, so the brand is here – it just needed some strength- access, priority boarding, etc.”
ening. And we’ve done that through partnerships, sponsorships across Boosting the recognition of SkyTeam in Canada presents a huge
Canada – really cool stuff with, Covenant House [in Toronto] or opportunity, he says, while challenges include overcapacity over the
Toronto Taste in support of Second Harvest, and it has allowed us to Atlantic, where the carrier is “seeing pressure on yields,” he admits.
showcase the strength of the Delta [Airlines] brand. In Vancouver, we “But,” he adds, “the benefit we have here is that we’ve got a balanced
were the official airline of the Vancouver International Wine Festival.” point-of-sale structure so revenue management can turn on the taps for
In Toronto, Delta was a sponsor of the 519, the LGBT community point-of-sale Europe and take advantage of the stronger currency.”
centre, during Pride Month. Another opportunity is for Delta and the joint venture to grow its
From a travel trade perspective, he pointed to the fact that, “I’ve got partnership with WestJet, he says, adding, “This has really given us the
a team of 15 sales account executives in Canada. We have a significant tool to compete. We looked at our network and [it’s] very strong across
team here in Toronto, Montreal, Vancouver, Edmonton and Calgary. the Atlantic; [it’s] very strong transborder; we were just missing that
We have the benefit of having boots on the ground.” domestic [Canada] component and WestJet provides us with that.”
In fact, all those boots on the ground makes Delta’s sales team here As for where travel agents fit in, Larkin says, “Agents always fit into
the third largest sales team in Canada, next to Air Canada and WestJet. the plan. Delta has a saying: ‘Do no harm to the market,’ so we value
Asked what makes Delta different, Larkin replies, “It’s all about our partnerships with our trade partners. They’re a significant compon-
the brand attributes. We are reliable. We are thoughtful. And we are ent to the business. They are part of our distribution strategy and will
innovative.” remain part of our distribution strategy.”
8 • CANADIAN TRAVEL PRESS • JULY 25, 2016
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Summer of Caesars
celebration underway
Caesars Palace in Las Vegas is marking its 50th with special anniversary events
anniversary with a “Summer of Caesars” cel- and promotions including:
ebration extending throughout the year. • Turning 50? Travellers celebrat-
The festivities will be highlighted with a ing their 50th birthday in 2016
special weekend celebration, Aug. 5-6, fea- are invited to celebrate at Caesars
turing sweepstakes, giveaways, a self-guided Palace and receive a $50 food and
photo courtesy/ LAS VEGAS NEWS BUREAU
historical walking tour and photo exhibit, an beverage credit with their stay
interactive social photo experience, special during the Summer of Caesars.
room packages, 50th birthday offers, marquee (Must be a Total Rewards loyalty
events, and more. program member.)
The legendary resort first opened on Aug. 5, • Walking Tour and Photo
1966 and today remains a force at the centre of Exhibit – Throughout the summer,
the famous Las Vegas Strip. visitors can take a
“Unlike other famed Strip properties self-guided, histor-
that have now been torn down and swept ical walking tour
away, Caesars Palace is more relevant than and photo exhibit
ever,” says Mark P. Frissora, president and to discover then-
chief executive officer of Caesars Entertain- and-now images
men. “With our portfolio of entertainment and displays,
superstars and celebrity chefs, the recent iconic moments in
room enhancements and new restaurant entertainment and
offerings, Caesars Palace is well poised for sports, popular
the next 50 years. We are excited to show movie locations,
our gratitude and share our 50th anniversary key photo-worthy
celebration with our guests, partners, employ- landmarks and the
ees and community.” “Five Lucky Spots.”
Caesars has continuously evolved through The walking tour
the past five decades to become a leader on is free and open to
the Vegas Strip, bringing some of the biggest the public.
names in entertainment to town, including • Interactive Photo
five-time Grammy Award winner Celine Dion, Experience – Take
as well as a collection of celebrity chefs, top a nostalgic picture
sporting and special events, luxury accommo- with a Roman
dations, premier shopping and gaming action. chariot that has
Today, as part of a US$1-billion investment been refurbished from Caesars Palace histori- clips, glassware, and a collectible 50th anniver-
in the resort, Caesars Palace recently opened cal archive. sary snow globe will be available throughout
the luxurious new Julius Tower (described • #IAmCaesar Sweepstakes – Launching Caesars Palace retail outlets.
as a “stunning re-imagination of the hotel’s in conjunction with the Summer of Caesars, • Surprise and Delights – Special surprises
original Roman Tower”); launched OMNIA visitors can enter for a chance to win a including spontaneous room upgrades, free
Nightclub regarded as the world’s best night- number of prizes and experiential packages. show tickets, complimentary meals and
life venue boasting international superstar Go to caesars.com/CP50 for complete details drinks, gift baskets, spa and salon services,
DJs; created a stunning homage to cigar and and official rules. Forum Shops gift cards, and more will be
cocktail culture with the Montecristo Cigar • Special 50th Anniversary Room Packages given out a random to visitors.
Bar; redefined the dining experience with the – Caesars is offering four unique #IAmCaesar • Marquee Events – A roster of special anni-
addition of global culinary phenomenon MR 50th Anniversary room packages available versary events will be taking place throughout
CHOW and welcomed back music icon Dion through the end of the year. Choose from the year.
to centre-stage at The Colosseum, along with #IAmCaesar 50th Anniversary Emperor • Anniversary Weekend Celebrations –
its newest resident artists, Mariah Carey, Reba Package, Culinary Empire Package, Night- During the course of the anniversary weekend
McEntire and Brooks & Dunn, as well as long- life Package or Indulgence Package. To book, (Aug. 5-6), a number of celebratory events
standing legendary residents Elton John, Rod visit caesars.com/CP50. including a commemorative cake and cham-
Stewart and Jerry Seinfeld. • Commemorative Merchandise – Apparel, pagne toast, as well as a gala for invited guests
Caesars Palace marks its 50-year milestone luggage tags, magnets, pins, key chains, money and VIPs, will take place.
10 • CANADIAN TRAVEL PRESS • JULY 25, 2016
0725PG10.indd 10 7/21/2016 12:07:46 PM2016 REWARDS
The chips are stacked
in YOUR favor!
(ඉකඖ)කඍඍ
6ගඉඡඛ'එඖඖඍක2ක
(ඖගඍකගඉඑඖඕඍඖග
:ඐඍඖFlamingos often congregate in large numbers in the Ria Celestun Biosphere Reserve.
Mexican biosphere is for the birds
IAN STALKER be able to spot reflections from their eyes if a Munoz Herrera is happy to try to reassure
Does Mexican birdlife look pretty in pink? light is shone upon them. those who are uneasy about touring an area
Tourists apparently think so, with the The boat tours also work their way through home to the likes of crocodiles and large
Ria Celestun Biosphere Reserve on the channels in the mangroves found throughout snakes.
Gulf of Mexico coast drawing a steady the biosphere, with the vegetation providing a “They’re are no piranhas, amigos,” he cheer-
stream of tourists eager to see flamingos home for, among other things, termites, which fully reports.
that frequently gather in huge numbers in live in huge nests and which Munoz Herrera Among tour companies that can send people
the area. says are valuable as they eat dead vegetation. to Ria Celestun is Hispano America.
Area tour guide Emilio Munoz Herrera “They’re important to the ecosystem.” (www.hispanoamerica.travel)
says as many as 20,000 of the colourful birds
may gather in the area in December, January,
Breathless in Cabo San Lucas
February and March, while summer numbers
may be far lower.
Tours that use canopied boats bring tourists
up to 50 metres from the birds, which stand in Breathless Cabo San Lucas Resort & Spa The resort opened in late 2015 and is on
shallow water, constantly seeking food found recently celebrated the grand opening of Medano Beach, the only swimmable beach
below. The noisy, long-necked, long-legged La Biblioteca de Tequila, the third concept in the region. Located close to Cabo San
creatures are continually on the move, Munoz restaurant from Chef Richard Sandoval. Lucas nightlife, it offers lively entertain-
Herrera reports. The restaurant, which translates to “the ment, and the 169-suite resort promises
“Sometimes you see them dancing,” Munoz Library of Tequila,” has one of the largest around-the-clock parties and monthly
Herrera says, adding the Spanish dance collections of tequila and agave spirits in themed special events.
flamenco’s name is derived from flamingo. North America. (www.BreathlessResorts.com)
Celestun-area flamingos were once hunted The Latin American-inspired menu
by locals, leading to plummeting numbers of features dishes such as tableside guaca-
them. But they are now protected, and their mole, tacos, and chef specialties, includ-
numbers have rebounded. ing coffee-rubbed carne asada, seasonal
The 146,000-acre Celestun – 100 km from enchiladas and salads and soups. Patrons
the city of Merida – is host to a number can also enjoy a beverage menu featuring
of other bird species, such as pelicans and Sandoval’s hand-chosen tequila, mezcal
cormorants and other seabirds. Visitors may and craft beer selections.
spot albatrosses and eagles. In keeping with the library theme,
“The state of Yucatan is a paradise for La Biblioteca allows the “check-out” of
bird-watchers,” Munoz Herrera says. tequila bottles in the evenings that are
However, not all Celestun creatures will then stored in personal lockers, so guests Rene Malacara, general manager, Breathless
Cabo San Lucas Resort & Spa, Mauricio
come across as cute and cuddly, with the bio- may imbibe at their convenience. La Martinez, Los Cabos area director; AMResorts;
sphere also home to the likes of boa constrict- Biblioteca de Tequila is in the adults-only Chef Richard Sandoval and Fabian Martinez,
general manager, La Biblioteca, celebrate the
ors, crocodiles and alligators, with Munoz Breathless Cabo San Lucas Resort & Spa offi cial opening of La Biblioteca de Tequila at
Herrera saying the latter are difficult to see, and open to the public. Breathless Cabo San Lucas Resort & Spa.
although those who go on nighttime tours may
12 • CANADIAN TRAVEL PRESS • JULY 25, 2016
0725PG12.indd 12 7/21/2016 12:06:31 PMYucatan a vestige of Luxury Bahia Principe
Mexico of yesteryear
Akumal Don Pablo
Collection
Experience
IAN STALKER at least part of their vacation in Merida, Happiness
Emilio Munoz Herrera says those inter- delving into Mexico’s past. That past
ested in pre-Hispanic Mexico will be is also evident in other regional cities
in their element in his state of Yucatan that have colonial structures and the
and understandably so. hundreds of Maya sites in the area, with
The Merida-based tour guide notes Munoz Herrera saying history enthusiasts
it’s common to see Indian women in are certain to appreciate his state.
Yucatan wear traditional Maya dresses, The famed Maya site of Chichen Itza
many Yucatan residents can still speak is some 90 minutes from Merida.
a Maya dialect some 500 years after the Among cities telling of Mexico’s NEW ADULTS ONLY (18+) AREA AT LUXURY
BAHIA PRINCIPE AKUMAL WILL BE OPEN IN
Spanish conquest of Mexico, and Maya earli-est Spanish presence is Valladolid,
NOVEMBER 2016
archeological sites – many open to the which Munoz Herrera praises as a
• 149 ROOMS
public – that well pre-date the Conquista- “very colonial city.” Its attractions
• 1 ADULTS ONLY RESTAURANT
dores are easy to find. include the Convento de San Bernardino
• 1 ADULTS ONLY INFINITY POOL
“This is Maya land. The influence de Siena, with the sprawling religious
• DIRECT ACCESS TO A SMALL BEACH
is everywhere,” Munoz Herrera says structure dating back to the 16th century, • WIFI INCLUDED
of Yucatan, which is hoping to make and which Munoz Herrera labels “basi-
inroads in the Canadian market. The cally a museum.” IN ADDITION TO THIS GREAT NEWS THE HOTEL IS
state’s tourism industry got a huge “I think Yucatan has it all,” adds ALSO OPEN TO FAMILIY AND EVERYONE NOT SPE-
helping hand last winter when WestJet Clara Cana of Merida-based tour com- CIALLY LOOKING FOR ADULTS ONLY AREAS
began linking Toronto and Merida, and pany Hispano America “It has beaches,
FACILITIES & SERVICES
tourism officials hope the carrier will culture, cenotes [the underground water
• 3 Pools, 1 Jacuzzi
do the same this coming winter. WestJet bodies that are common in the Yucatan • Direct access to the beach
Vacations was sending clients to both Peninsula] and Mayan ruins. It’s a beauti- • BAHIA SPA (with charge)
• Sports facilities, water sports
Merida and the Gulf of Mexico-fronting, ful state. You can come here many times center (1 hour/day non moto-
all-inclusive Hotel Reef Yucatan, which and you’ll always see something new.” rized sport included), begin-
has white-sand beaches. Munoz Herrera also notes that Yucatan ner’s diving lesson
ƽ +VII [Mǻ MR EPP XLI LSXIP MRGP
Merida itself is a large tourism draw, has numerous cenotes. “I prefer swim- rooms)
with Munoz Herrera noting it has ming in cenotes than the ocean.”
thousands of colonial structures in its Munoz Herrera and his colleagues are
downtown area, prompting him to label hoping WestJet Vacations again sends
it “the second most important colonial Canadians to Yucatan, with the guide ROOMS
city in Mexico.” promising a warm welcome. • 758 Rooms (Standard, Superior,
Junior Suites) equipped with
Munoz Herrera says those wanting a “We are here with open arms waiting either 1 King Size bed or 2 full
Hotel Reef Yucatan stay should spend for Canadian people,” he says. size beds and a with living area
with sofa
• Air conditioning & ceiling fan
• Room safe (no charge)
ƽ(SǺIIEQIRMXMIW 2MRMFEV
with no extra charge
• 24-hour room service
• Pillow Menu
• Butler service
GASTRONOMY
• 1 Main restaurant
• 4 A-la-Carte restaurants
and one Adults Only Pool
Restaurant
• 9 Bars and one Chill Out Bar
• Unlimited dining at the
specialty restaurants
(reservation required)
• Selection of local and
international drinks and soft
drinks (including Premium
brands)
GUESTS HAVE ACCESS TO THE FACILITIES OF THE ENTIRE
7*478;.8-.8-48*18-*-48*1&144++*7;*)).3,
(*1*'7&8.43&8.8'*&98.+91157.:&8*'*&(-
Colonial structures are common Dominican Republic · Mexico · Jamaica
in the Yucatan city of Merida.
JULY 25, 2016 • CANADIAN TRAVEL PRESS • 13
0725PG13.indd 13 7/21/2016 4:31:15 PMWelcome to Turquoize,
a serene adults-only haven,
ideally situated within
Mexico’s most coveted
resort —
Hyatt Ziva Cancun.
S ince its opening in November 2015, Hyatt Ziva Cancun has been celebrated as one of Mexico’s most
desirable all-inclusive resorts. Situated on a scenic peninsula and surrounded by sparkling sea on all three sides, the
all-ages resort has received countless awards and has steadily placed on top 10 lists within just months of its debut. And with
unexpected delights like Pasteles, a Willy-Wonka inspired dessert parlour offering every sweet treat imaginable, and Tres
Cervesas, the only microbrewery and sports bar found within an all-inclusive resort, it is for good reason.
Welcome to Turquoize, a serene
adults-only haven, ideally situated
within Mexico’s most coveted
resort — Hyatt Ziva Cancun.
0725PG14_15.indd 14 7/21/2016 4:06:03 PMSPECIAL ADVERTISING SECTION
Recognized for personalized attention and Service from the Heart®, Hyatt Ziva Cancun has Strictly for adults, the lavish suites overlook the resort’s best seascapes, even visible from the
most recently been making headlines regarding the introduction of Turquoize – the much-ad- floor-to-ceiling shower windows. Each Turquoize suite features nearly 700 square feet of
mired adults-only experience within Hyatt Ziva Cancun. A resort within a resort, if you will. The inspired-design living space, special upgraded amenities (like state-of-the art espresso machines
concept, completely new to the area’s all-inclusive scene, makes perfect sense: Offer adult and refreshment centres stocked with premium liquors), as well as oversized balconies complete
guests the elevated privacy and service of a boutique hotel, while allowing them to take with private hot tubs. For those looking for the ultimate indulgence, Turquoize Sky Swim-Up
advantage of the impressive facilities of a five-star resort – think sprawling infinity pools, Oceanfront Master Suites include balcony access to a semi-private infinity pool overlooking the
swanky lounges, pristine beaches and floating swim-up suites. Turquoize offers adult guests a sea. But that’s not all, specially-trained butlers are assigned to each Turquoize suite to cater to
whole new way to experience Cancun’s most coveted all-ages resort, Hyatt Ziva Cancun. any and every request, and personalized concierge services are available around the clock.
While Turquoize sets the perfect backdrop for romance with its incomparable ocean views and Of course, Turquoize guests have access to the exceptional all-inclusive amenities that Hyatt Ziva
special access, it also addresses the main challenges associated with multigenerational travel. Cancun has to offer such as gourmet restaurants, stylish bars and lounges, a state-of-the-art
Turquoize provides secluded, adults-only fitness centre and oceanview spa, live entertainment,
accommodations and conveniences within a and many other pleasant surprises. In addition,
premier all-ages resort where precious time can be Turquoize guests have their own exclusive spa
shared by the entire family. That means grandma entrance, an adults-only oceanview rooftop infinity
and grandpa can enjoy burgers and shakes with pool and Punta Vista bar, preferred seating at
the kids for lunch at Chevy’s, an all-American diner Tradewinds, the resort’s highly praised oceanfront
(named after the classic car on display in the steakhouse and even full privileges at the nearby
restaurant), and in the evening, indulge in a adults-only Hyatt Zilara Cancun resort.
romantic dinner at La Bastille, Turquoize’s
adults-only French bistro. Similarly, couples Turquoize was specifically designed with the
marrying at any of Hyatt Ziva Cancun’s stunning contemporary adult traveller in mind. And, while there
wedding venues can offer their attendees the may be a plethora of all-inclusive resorts in Cancun
choice of travelling with or without children and the for visitors to choose from, none offer the privacy,
option of a more luxurious stay at Turquoize. access and luxury found at Turquoize. Not to
mention, the spectacular 270-degree views.
The ultra-luxe Turquoize experience begins the
moment guests land in Cancun, where private To book your stay at Turquoize, contact your preferred
luxury transfers await at the airport. Once guests tour operator or call 800.720.0051.
arrive at Hyatt Ziva Cancun, they are personally welcomed in an exclusive VIP check-in area
where they are thoughtfully greeted with sparkling wine and refreshments before being
escorted to their oceanfront accommodations.
TURQUOIZE AT HYATT ZIVA CANCUN
Standing tall above a scenic peninsula surrounded by three sides of sparkling sea, Turquoize grants guests an exclusive getaway — complete with special
adults-only access — within an all-ages resort. Turquoize is your private, adult sanctuary where luxury awaits. That’s the Evolution of All-Inclusive®.
Q Private airport transfers and VIP check-in and reception area Q Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Q Adults-only beachfront tower featuring oversized balconies Q Fine dining at La Bastille, our elegant French restaurant for adults, and preferred
with private hot tubs seating at oceanfront Tradewinds
Q Personalized butler and concierge services Q Private elevator with direct access to Zen Spa and relaxing hydrotherapy circuit
Q Floating swim-up suites that include a pool off your balcony Q Full privileges at adults-only Hyatt Zilara™ Cancun
The Evolution of All-Inclusive ®
CONTACT YOUR PREFERRED TOUR OPERATOR
800.720.0051 | A L L I N CLUS I V E. H YAT T.CO M
Book five consecutive nights in the Turquoize tower and receive the fifth night free. Offer valid for new bookings made now through August 15, 2016 for travel through December 21, 2016. Reservations are subject
to availability and must be made in advance. Up to 50% discount is based on the Hyatt Daily Rate applicable for the stay period. Not combinable with other consumer promotions. Applicable towards new social,
wedding and tour operator groups. Complimentary private airport transfers available with a minimum 3-night stay. Blackout dates and other restrictions may apply. Offer may be changed or withdrawn at any time.
Not responsible for errors or omissions. The Hyatt Zilara™ and Hyatt Ziva™ trademarks and related marks are trademarks of Hyatt International Corporation. © 2016 Hyatt International Corporation. © 2016 Playa
50 PLUS
Resorts Management is the exclusive operator for Hyatt Zilara™ and Ziva™. PLA08900716 5TH NIGHT FREE
0725PG14_15.indd 15 7/21/2016 4:06:25 PMEl Castillo towers
above Chichen Itza.
Chichen Itza more than meets the eye
IAN STALKER Guides frequently clap while standing before El Castillo, with the
Talk about casting a long shadow... subsequent echo creating a bird-like sound, another indication of the
The Yucatan Maya archeological site of Chichen Itza – one of the New ingenuity of those who built it well over 1,000 years ago.
Seven Wonders of the World - is dominated by the massive El Castillo Tourists were once allowed to climb El Castillo’s steep steps, with
pyramid, which local tourism guide Emilio Munoz Herrera notes is one recent visitors suggesting that that precarious climb “looks like a
much more than what simply first meets the eye. lawsuit in the making.” The climbs are no longer allowed.
The four-sided, tiered structure has 91 steps on each side, which when Chichen Itza is hugely popular with tourists, attracting large numbers
combined with the platform and chamber on the top leads to the num- of tour buses from Mexico’s Caribbean coast carrying visitors on day
ber of days in the year, reflecting the calendar symbolism attached to a tours to a site that draws well over a million visitors a year.
structure that awed Spanish conquistadores called The Castle. Yucatan tourism officials in turn suggest that those interested in see-
And those visiting on the spring or fall equinoxes can see the creation ing it overnight in Merida or other nearby destinations, enabling them
of a lengthy shadow that works its way down the temple’s northwest to get to the site before the tour buses from the Caribbean coast begin
corner and then links up with a large snake head carved from stone, arriving.
creating an image of a plumed serpent that was common in MesoAmer- Munoz Herrera notes that the State of Yucatan has numerous archeologi-
ican mythology, Munoz Herrera adds. cal sites that tourists can visit and local residents are eager to host them.
“They are really impressed. It’s very moving,” Munoz Herrera says of “We feel pride in the ceremonial centres because our ancestors built
the reactions of tourists on hand to see the dramatic spectacle. them,” he states.
Yucatan operator helps reveal Mayan marvels
IAN STALKER women wearing Maya dresses. Merida and other cities; and contemporary
Joaquin Camera says his employer can deliver Chichen Itza is hugely popular with tourists Mexican culture.
people to archeological sites found throughout vacationing in southeastern Mexico, but Cam- Hispano America will also showcase the
Mexico’s borders – and beyond those borders era says other sites in that region of Mexico – area’s natural side, with clients being offered
as well. such as Uxmal, Palenque and Calakmul – are the likes of the Gulf of Mexico-fronting Ria
Camera works for Hispano America, also spectacular and deserving of tourist inter- Celestun Biosphere, which among other things
based in Merida, Yucatan, with the state of est. Those sites tend to be farther from main- draws huge numbers of flamingos.
Yucatan being a part of the world where Maya stream tourism centres and so have a lower Camera says his employer will happily
archeological sites are commonplace, includ- profile with non-Mexican vacationers. customize tours if requested, willing to deliver
ing Chichen Itza, which sees huge numbers But Hispano America doesn’t focus entirely on clients to points as far north as the state of
of people vacationing on Mexico’s Caribbean the region’s Maya influences, Camera continues. Chihuahua, which borders the United States,
coast visit it on day trips. “We have all kinds of tours,” he reports. and points south of Mexico’s southern border,
“We are specialists of the Maya land,” “We have cultural tours, and gastronomic such as the Maya archeological site of Tikal,
says Camera, noting the Maya influence in tours for instance.” Guatemala.
the surrounding region not only reveals itself The state of Yucatan is promoted by tourism “We have national tours and international
in numerous archeological sites – many of authorities as a blend of influences – Mayan; tours,” Camera notes. “If people ask, we can
them open to the public – but also in local Spanish, which reveals itself in part through do it.”
cuisine and even clothes, with many area long-standing Spanish colonial structures in (www.hispanoamerica.travel)
16 • CANADIAN TRAVEL PRESS • JULY 25, 2016
0725PG16.indd 16 7/21/2016 4:03:13 PMSPECIAL ADVERTISING SECTION
Photo: John R. Howard Mexico’s Sea of Cortés
Baja’s Bounty! bioluminescence below. And depending on the season, snorkel with
The rolling swell obscured its full shape, though the shadow was giant, gentle whale sharks, or observe humpback whales and their
unmistakable. At least 20-feet, nose-to-tail, the whale shark swam by calves in a protected bay. Each day brings new adventure. And it’s
the skiff disappearing into the deep. Suddenly, our guide let us know it always your choice — do as many or as few of the included activities
was time to go, and quickly! Into the water we slid right where the giant as you want.
had just been. Plankton-rich water was its draw, the whale shark was
ours. It returned, its jaw open wide—it seemed I could’ve easily fit in its What most define the experience is included in every fare. Adventure
mouth, though the microscopic marine organisms were all that was on activities and gear; knowledgeable expedition guides; hand-crafted
the menu. Graceful despite its massive size, the gentle, white-spotted meals and alcoholic beverages; even a complimentary massage.
whale shark hardly noticed us snorkeling alongside. This is Baja! Experience a world of raw beauty with Un-Cruise Adventures—
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learn why. Get up-close, hands-on, and in on the action from the • 84 guests • November – March
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to a desert oasis. Pull on a snorkel and fins, and go eye-to-eye with
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KAYAKING l PADDLE BOARDING l SNORKELING l HIKING l SKIFFING
0725PG17.indd 17 7/21/2016 4:38:55 PMAgents’ Choice Awards PART 1 AGENTS’ CHOICE
This year’s Agents’ Choice Awards – as voted on by readers of Canadian Travel Press, Travel Courier and PressToday BAXTER TRAVEL MEDIA
– were revealed on June 20. Following is a sampling of some of the category winners receiving their trophies. Stay
tuned for more winners in upcoming editions and check out www.travelpress.com/ACA_2016 online.
²⁰¹⁶
INSURANCE – Manulife – Members of
the Manulife Financial team receive the 2016
Agents’ Choice Award for insurance.
MOTOR COACH – Trafalgar – For 15 years running,
Trafalgar has copped favourite motorcoach status. Accepting this
year’s trophy is the company’s (l-r) Director of Marketing, Nicole
McCallum; President (Canada), Wolf Paunic; and VP of Sales,
Anita Emilio.
OVERALL SUPPLIER – Service & Value, Airline; LEISURE/
CHARTER; TOUR OPERATOR – Transat – Showing off this year’s
trophy haul, Transat’s Denise Heffron juggles awards for overall supplier –
service & value, airline – leisure-charter, and favourite tour operator. It is
the 9th consecutive year in a row for Transat airline, third as tour operator,
and first for overall supplier (new category).
CRUISE LINE, LARGE SHIP – Royal Caribbean
International – Royal Caribbean copped its 13th
straight Agents’ Choice Award. Accepting the trophy for
2016 favourite large ship cruise line are (l-r): Stephanie
McDonald, Strategic Account Manager South Western
& Northern Ontario; Colin Price, Strategic Account
Manager, Western Canada; Vicki Freed, Vice President
Sales and Trade Support & Service; Lisa Connell,
Director of Sales, Canada; Shane Buksh, Strategic
Account Manager – Western Canada; Mary Ogaki,
National Account Manager – Canada; and Laurie Bohn,
Director Trade Sales & National Training.
18 • CANADIAN TRAVEL PRESS • JULY 25, 2016
0725PG18.indd 18 7/19/2016 4:49:20 PMTOURIST BOARD – Jamaica – Celebrating
Jamaica’s 11th consecutive ranking as favourite
tourist board are (l-r) Dan Hamilton; Jackie
Marshall; Judy Nash; Louise Paquette; Racquel
Queensborough; and Philip Rose.
GDS – Sabre –
Accepting the Agents’
Choice Award for
favourite GDS are (l-r)
Jay Jones – senior vice
president, Sabre Travel
Network, The Americas;
Sean Menke – president
of Sabre Travel Network,
and executive vice
president of Sabre
Corporation; and Grant
Rodewald – director
sales, Canada.
CRUISE LINE, RIVER – Uniworld –
Accepting this year’s river cruise favourite
trophy are Uniworld Boutique River Cruise
Collection VP Michelle Palma (r), and Sales
Manager Mark Dzerowycz.
CRUISE LINE, MEDIUM SHIP –
Celebrity – Celebrity celebrates: Members
of Celebrity’s Canadian team (l-r) Chad
Kowalenko, Jennifer Barker, Brenda Yeomans
and Kenneth Brooks celebrate their status as
favourite medium ship cruise line in 2016.
JULY 25, 2016 • CANADIAN TRAVEL PRESS • 19
0725PG19.indd 19 7/19/2016 4:48:36 PMRitz-Carlton ups the ante in Waikiki
The Ritz-Carlton Residences, Waikiki Beach residential accommodations and penthouses.
has opened its doors to a new wave of global All residences face the ocean and include
travellers in popular Waikiki. kitchens with premium appliances along with
The residential resort marked its official in-residence washers and dryers.
opening with a Hawaiian blessing and cere- “The Ritz-Carlton Residences, Waikiki Beach
mony that was attended by community leaders brings elegance and luxury to Kuhio Avenue,
and dignitaries. adding a level of sophistication to a part of
The Ritz-Carlton Residences are the latest Waikiki undergoing significant enhancements.
addition to the Waikiki skyline, featuring the It is vital that Hawaii’s tourism industry is able
ultimate in residential resort-style experien- to offer a variety of quality lodging accom-
ces with expansive ocean views from every modations to match the desires and pocket- The Ritz-Carlton Residences, Waikiki Beach is
now welcoming guests.
residence, global culinary experiences, excep- books of global travellers,” said George D.
tional amenities and legendary service. Szigeti, president and CEO of Hawaii Tourism markets with more than 25 locations around
Construction of The Residences started Authority. “Ritz-Carlton is a brand name the globe, will debut its first Hawaii location at
in summer 2013. Architect Guerin Glass, of choice for discerning travellers and will The Ritz-Carlton Residences, Waikiki Beach.
inspired by Hawaii’s natural elements, provide them with another reason to choose The acclaimed Sushi Sho is also opening its
designed the 38-storey tower using a mauka Waikiki as their preferred destination.” first location outside of Japan at the resort
(mountain) to makai (sea) vision that is seen Resort amenities include the highest infin- in mid-September, led by Keiji Nakazawa,
in the resort’s exterior through artful details ity pool in Waikiki (on the eighth floor) with Tokyo’s most influential sushi chef.
and inspired craftsmanship. The exterior front private cabanas, and a premier fitness centre In celebration of the resort’s opening, trav-
reflects the ocean, sky and wind and the exter- designed by celebrity trainer Harley Pasternak. ellers can enjoy a complimentary fourth night
ior back reflects the mountains and Honolulu’s The Ritz-Carlton Spa will open in mid-Sep- for one-, two- and three-bedroom bookings or
urban metropolis. A three-dimensional, tember offering customized treatments that complimentary fift h night for studio category
modern interpretation of traditional Hawaiian incorporate cultures and traditions from dif- bookings. A two-night minimum stay is
kapa (bark cloth) design covers the first three ferent countries around the world. A selection required, and this residential resort does not
floors of the tower. of dining experiences are also available. participate in The Ritz-Carlton Rewards or
The complex offers 307 stylishly appointed In mid-September, Dean & DeLuca, one of Marriott Rewards.
studio, one-, two- and three-bedroom the world’s most beloved and iconic gourmet (www.RitzCarlton.com/Waikiki)
Hilton Garden Inn opens in Oahu
Hilton Garden Inn has opened its second The hotel is located two blocks from and Keurig coffee/tea maker. Most rooms
property in Hawaii, the brand’s first prop- Waikiki Beach, across the street from will include a walk-out lanai with seating,
erty in the Waikiki area of Honolulu, its the revitalized International Market and all suites and most rooms will have
700th worldwide and largest property of all Place and 25 minutes from the Honolulu partial ocean or city views.
time, Hilton Garden Inn Waikiki Beach. International Airport. It is within walking The new hotel offers spacious public
The newly redeveloped Hilton Garden Inn distance of a variety of the shopping, din- areas, a newly designed rooftop pool
Waikiki Beach brings 623 new rooms to the ing, cultural institutions and adventure area with poolside bar, and separate
Hilton Garden Inn brand. activities for which the island of Oahu is state-of-the-art cardio and strength
known. training fitness centres. Guest can enjoy
Hilton Garden Inn Waikiki Beach the Holoholo Café & Market, which
recently underwent an extensive US$115- features gourmet grab-and-go food that
million redevelopment and now features includes local Hawaiian favorites, a
a lively living-room style lobby with com- wine and beer bar, espresso coffee bar,
munal seating and classic Hawaiian design. decadent desserts, unique Hawaiian
All guest rooms, including one- and souvenirs, and sundries.
two-bedroom suites, boast the brand’s signa- The hotel also features a meeting room
ture bedding, a 48-inch HDTV with pre- for up to 30 people and a 24-hour business
mium channels, and an in-room “hospitality centre.
Hilton Garden Inn lobby centre” with a microwave, mini-refrigerator, (www.hgi.com)
20 • CANADIAN TRAVEL PRESS • JULY 25, 2016
0725PG20.indd 20 7/21/2016 1:43:11 PMYou can also read
