Relief Shop Manager- WCT Wessex Ltd - Job Pack - Wessex Cancer Trust

Relief Shop Manager –
WCT Wessex Ltd - Job Pack

About us

Wessex Cancer Trust believes that there should be help and support available to everyone living with cancer,
when and where they need it.

Every year around 23,000 people are diagnosed with cancer within the Wessex region. A diagnosis can be a
shock and have a huge impact on an entire family and Wessex Cancer Trust services are available to people
with cancer, and those impacted by the diagnosis and treatment of a loved one. We help and support anyone
affected by cancer regardless of age, gender or type of cancer. Our dedicated team is committed to offering
free support for as long as people need it, away from a hospital environment.

In normal years, we have four drop-in cancer Support Centres. Clients are welcomed by volunteer befrienders
who are equipped to provide information, support and a listening ear. Our Wellbeing Co-ordinator will meet
all new clients to agree a personal treatment plan to help deal with the emotional impact of cancer, improve
well-being, and help with pain management and increase self-confidence. This could include appointments
with one of our team of specialist counsellors and therapists. We also provide health and well-being
information, exercise programmes and courses to help clients live well with, and beyond, cancer.

During Covid we have continued to support people who need us, moving to online and remote service
provision and expanding our services to include an online support forum.

Each year Wessex Cancer Trust reaches over 8,000 people in the local community.

Our Vision and Mission
Our Vision
Wessex Cancer Trust’s ambition is a future where everyone affected by cancer receives person centred care
that empowers them to live well with and beyond cancer.

Our Mission
Through supportive care and information, we seek to improve the emotional and physical well-being of
people affected by cancer, within their locality.

Relief Shop Manager – WCT Wessex Ltd – Job pack

A letter from our CEO

Dear Applicant
Thank you for your interest in Wessex Cancer Trust.

It’s an exciting time to join our charity. This past year we have seen plenty of change: our services have had
to dramatically adapt to ensure we can still support people with cancer and their loved ones despite the
challenges faced by Covid. The pandemic has also presented very real funding pressures and it’s been
necessary to implement a cost saving programme and review our income generation model to build our
resilience. At the same time, we have had several new team members who’ve joined the charity – including
me, I joined in July 2020.

With a new team in place, we are focused on using our learnings from 2020 to develop a new strategy that
meets the changing needs of local people affected by cancer. Two key components of that strategy will be
how we can reach communities that have not traditionally accessed our services, and how we can provide
our clients with more personal care plans. The first step in doing this, was the recruitment of a new role of
Wellbeing Co-ordinator who joined us in January, thanks to funding from The Linbury Trust.

Strong income generation is critical to our success and our retail arm plays a vital part in generating money
to fund our work. This new role of Relief Manager will work across our 4 shops in Hampshire, supporting
the teams in each shop and ensuring that best practice is shared to enhance the customer experience and
increase profits. The year ahead will be unusual as retail gets back on its feet after months of lockdown so
we’re looking for someone who is not easily fazed, who has bags of initiative, a commitment to excellent
customer service and who is warm and enthusiastic.

This is a fantastic opportunity for a highly motivated individual to make a real impact on the income we raise
from our charity shops, in turn helping us to reach more people affected by cancer in the Wessex region.

Wessex offers a supportive work environment, in addition to a range of benefits which include:
   A competitive salary and annual leave entitlement
   Contributory pension scheme
   Employee counselling helpline
   Cycle to work scheme
   Free parking at head office
   Mental health first aiders
   A personal development programme

We look forward to receiving your application.

Warm regards

Rachel Billsberry-Grass

Relief Shop Manager – WCT Wessex Ltd – Job pack

Job Description

Job Title:          Relief Shop Manager – WCT Wessex Ltd
Reporting to:       Retail Area Manager/Shop Manager
Based at:           This role is based at each of our 4 Hampshire shops which are in:
                    The Mall, Chandlers Ford SO53 2QB
                    Weeke Gate, Winchester SO22 6EL
                    Fairview Parade, Hythe SO45 5GT
                    West Street, Portchester PO16 9UZ
Job Purpose:        To provide shop manager cover at our 4 Hampshire charity shops on the Shop Manager’s
                    day off/other absences. Taking ownership of the store on those days with overall
                    responsibility for the team and volunteers, working to set targets, objectives and KPIs.
                    A full driving license and use of suitable transport is required for this role.
Working Hours:      4 days per week (30 hours) with 1 day in each shop unless otherwise agreed. Additional
                    overtime hours may be available from time to time dependant on business needs.
Salary Band:        £9.60 per hour. Travelling expenses are claimable on journeys in excess of the normal
                    working pattern

Principal Responsibilities
•   Work with the team to achieve shop and online sales, gift aid targets and all other KPIs
•   Ensure that team members are trained in pricing, sorting, and replenishing stock, and are able to
    produce excellent displays in store. Manage these activities, assisting where necessary.
•   Maintain excellent displays in store and in the windows.
•   Make sure that appropriate levels of stock are on display in store and that stock is rotated and
    replenished when necessary.
•   Focus on excellent customer service and upselling.
•   Maintain exceptional standards in housekeeping, cleanliness and tidiness; keeping back areas free of
    clutter and tidy.
•   Take responsibility for the security of the shop premises, maintenance issues, stock and all monies.
•   Co-operate with the Head of Retail and Shop Manager by following directives and implementing new
    ways of working as required.
•   Where needed, ensure weekly and monthly receipts are collated, together with records of sales and
    forwarded to the Finance Team.
•   Follow all shop procedures and guidelines as listed in the company handbook.
•   Representing Wessex Cancer Trust, getting involved in the community, local marketing and events.

Relief Shop Manager – WCT Wessex Ltd – Job pack

General Duties
   Be a respected ambassador of the charity’s brand, values, mission and aims.
   Work as an effective member of the Retail team and support the goals of the team as a whole.
   Abide by all responsible requirements of the charity’s Health and Safety policy.
   Undertake any other duties as required by the Head of Retail, Shop Managers or members of the
    senior leadership team.

Person Specification
   Strong demonstrable experience in a similar role
   Retail experience within the charity/retail sector at a supervisory level.
   An understanding or direct experience of working with volunteers.
   Experience of cash handling and financial management.
   Knowledge of gift aid processes and experience of increasing gift aid sign-ups
   Ability to drive sales and make decisions to impact challenging trading days positively.
   Basic IT skills with knowledge of MS Word/Excel.
   A full clean driving license and/or access to suitable transport are required for the role.
   A flexible approach to working rota which will include Saturday’s and/or possibly Sundays
   Empathy with Wessex Cancer Trust’s aims and values, including an understanding of and commitment
    to equality and diversity.

Additional information
Our shops are adhering to Covid-19 guidelines with social distancing and hand sanitiser stations. In order
to keep our colleagues and customers safer, it is expected that the post holder will get the vaccination when
it is offered.

Relief Shop Manager – WCT Wessex Ltd – Job pack

Relief Shop Manager – WCT Wessex Ltd – Job pack

How to apply

Please send your CV and a statement of no more than 1 page outlining your suitability for the role to
jobs@wessexcancer.org.uk by 9am on Monday, 12 April 2021.

Relief Shop Manager – WCT Wessex Ltd – Job pack

Relief Shop Manager – WCT Wessex Ltd – Job pack