Roads and Maritime Services Delivery Plan 2018-19
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Roads and Maritime Services Delivery Plan 2018–19
1 Who we are and what we do Roads and Maritime Chief Executive, Ken Kanofski meeting employees in Newcastle ii Roads and Maritime Services
1.1 Our Corporate Plan 1.2 Our customers and
our commitment to
Roads and Maritime Services exists
delivering value
to make New South Wales a better
Our customers are the people and businesses
place to live. A place where people
that directly benefit from our road and maritime
are connected to each other and networks and services. Each day the road and
to economic opportunity. A place maritime networks in NSW enable millions of
customer journeys and the transport of goods,
known for its vibrant, liveable supporting a productive economy.
communities. A place where To provide the best possible level of service to
people and goods can move safely our customers, we are committed to delivering the
maximum level of value for every dollar invested.
and efficiently
Delivering customer value requires us to excel in
on the road three key areas which are integral to all our activities:
and maritime Roads and M 1. Understanding what is important to
ar
Corporate Pl itime Services our customers
networks. an 2018–202
February 2018
1
2. Prioritising investment based on what is
important to our customers
3. Delivering in the most cost effective
manner the transport of goods, supporting
a productive economy.
Car drivers
Pedestrians
We do this as part of the NSW Transport cluster
– planning, developing, investing in and managing
an integrated transport system. Our investment in Tourists
transport infrastructure shapes the future of our
cities, centres and regions, as well as supporting
continued strong growth in NSW. Motorcyclists
The kind of organisation we want to be is:
• Focussed on our core services Cyclists
• Delivering what customers value in the cities and
in the regions Businesses
• A sophisticated manager of the road and
maritime networks
Heavy vehicle operators
• Safe – safer communities and a safer workplace
• Respectful of our community and
the environment Recreational waterway users
• Always delivering on our commitments
• Working together with industry to innovate. Commercial waterway users
Public transport users
Delivery Plan 2018–19 1
1.3 Our activity
We manage and maintain:
State Roads 4,100
5,700
29 22,815
& 3,968
Over
4,000
2 Roads and Maritime Services
We regulate and provide services to:
520,282 1.36 million
customers with 138.8 million
237,283 trips annually
6.1 million 6.5 million
Each year, we engage with our customers by:
customer enquiries
reaching nearly
1 million
customers per month
1,200
via Facebook
Delivery Plan 2018–19 3
1.4 Where we are
Roads and Maritime Offices
Regional Depots
Heavy Vehicle Inspection Centres Tibooburra
Maritime Offices and Depots
Heavy Vehicle Safety Stations
Bourke
Cobar
Wilcannia
Broken Hill
Hanwood and Hillston
Mildura
Narrendera
Balranald Leeton
Hay
Swan Hill
Finley
Barham
Oaklands
Deniliquin
Mulwala
Moama
Golden Highway
4 Roads and Maritime Services
Tweed Heads
Woodenbong Chinderah
Lismore
Ballina
Woodburn
Tenterfield
Yamba
Walgett Moree
Warialda Grafton
Glen Innes
Halfway Creek
Inverell Coffs Harbour
Narrabri
Pine creek
Armidale
Gunnedah South West Rocks
Coonamble Walcha Kempsey
Tamworth Ellenborough
Coonabarabran Port Macquarie
Nyngan Wauchope
Gloucester
Gilgandra
Scone Taree
Merriwa Kankool
Forster
Dubbo Twelve Mile Creek
Singleton Tea Gardens
Mudgee
Nelson Bay
Tomingley
Newcastle/Port Stephens
Mount
Orange White Swansea/Lake Macquarie
Bowenfels Bell Central Coast
Parkes Bathurst Gosford
Tullamore Mount Boyce Penrith
Pittwater
Condobolin Parramatta
Greater Sydney
West
Wyalong Sans Souci
Young Cronulla
Unanderra Wollongong
Cowra Marulan
Temora Mittagong
Wagga Wagga Yass Goulburn
Nowra
Gundagai
Holbrook Batemans Bay
Moruya
Albury
Narooma
Jindabyne Cooma
Bega
Bombala
Eden
Delivery Plan 2018–19 5
2 2018–19 Deliverables Woolgoolga to Ballina Pacific Highway upgrade: new bridge over the Clarence River at Harwood 6 Roads and Maritime Services
Roads and Maritime Services released its Corporate Plan for 2018 to 2021
in early 2018. Our Corporate Plan has six strategic priorities that will shape
our direction from 2018–2021.
Our strategic priorities are enabled by two areas of focus at
our foundation:
• People, culture, values – our people will be technically excellent, ready
for the future, diverse and reflective of the community we serve.
• Innovation in technology – innovation in technology will also enable us
to deliver the priorities and support the delivery of our plans.
The activities listed in this Delivery Plan support how we will deliver our six strategic priorities:
1. Increase customer value
Delivering greater value to customers means better journeys on road and maritime networks –
smoother, faster, more reliable.
2. Get more out of the network
Getting more out of the network means more people and freight moved on our roads and waterways.
3. Keep safety at the heart
Our safety commitment means a safer NSW – for you, for your family and for your community.
4. Respect our community and the environment
Respect for our community means your priorities will be heard and reflected in our plans.
5. Deliver the Government’s program
Delivering on our commitments means over $16.1 billion of investment across NSW by 2021,
supporting sustained economic growth.
6. Partner to improve services
Being integrated across the transport system to deliver improved services for customers, with more
seamless journeys across travel modes.
The following tables outline our key activities for 2018-19, which are aligned to and support the delivery
of our Corporate Plan.
Delivery Plan 2018–19 72 2018–19 Deliverables
Program Deliverable
Active Transport Deliver the Active Transport Program in partnership with local councils
Develop and deliver the Sydney Strategic Cycleway Network as part of the
Priority Cycleways Program
Open the pedestrian-cyclist bridge over the Nepean River between Penrith
and Emu Plains to pedestrians and cyclists
Boating safety Implement agreed actions within specified timeframes for the Marine Safety Plan
Bridges for the Bush Award construction contract – replacement of Barrington Bridge on
Thunderbolts Way over Barrington River at Barrington
Commence installation – bridge girders on Timber Truss Bridge over
Clarence River on Bruxner Highway, Tabulam Bridge, Tabulam
Start bridge construction for Nelligen Bridge replacement,
Kings Highway, Nelligen
Start of construction – rebuilding of Monkerai Bridge on Weismantels-
Dingadee Road over Karuah River at Monkerai
Start of construction – Briner Bridge over Upper Coldstream River
Start of construction – Charleyong Bridge replacement over the
Mongarlowe River, Marlowe
Start of construction – Lansdowne Bridge replacement, Goulburn
Start of construction – Lignum Creek Bridge replacement on the
Mid‑Western Highway, west of Grenfell
Start of construction – replacement of Gee Gee Bridge over Wakool River
Building capabilty Continue to implement employment and training project specific ‘hubs’ as
and capacity part of NSW Infrastructure Skills Legacy Program
Bus Priority Deliver the Bus Priority Infrastructure Program
Central Coast Roads Start of construction – upgrade of Empire Bay Drive, The Scenic Road and
Cochrone Street intersection at Kincumber
Commercial and Commercially manage our assets to improve revenue
property management
Customer value Complete a roads cost benchmarking study
Digital service delivery Deliver an e-form for Bus Driver Authority applications
Deliver e-learning platforms for core third party education modules
Deliver regulatory assurance and integrity requirements for
digital driver licences
Deliver vehicle registration renewals
Undertake a trial for mobile ‘pink slip’ inspections
8 Roads and Maritime ServicesRespect our Deliver the Increase Get more out of Keep safety community and Government’s Partner to customer value the network at the heart the environment program improve services Delivery Plan 2018–19 9
2 2018–19 Deliverables
Program Deliverable
Easing Sydney Congestion Deliver 100 kilometres of clearways as part of the Clearways Program
Deliver the Gateway to the South Pinch Points Program
Deliver the Pinch Point Program on the Sydney road network
Environment management Deliver a Sydney Harbour cleaning program to reduce the impacts of
marine pollution, debris and hazards to navigation by committing to
cleaning Sydney Harbour 365 days of the year
Minimise environmental impacts
Establishing Sydney Roads Open to traffic – stage 1 of the road upgrades for the new Northern
Beaches Hospital at Frenchs Forest
Complete 50 per cent of the construction – stage 2 of the upgrade of
Showground Road between Kentwell Avenue to Pennant Street
Start of construction – upgrade of Mona Vale Road between Manor Road
and Foley Street
F6 Extension Commence community and stakeholder consultation on the reference design
for F6 Extension Stage 1
Commence exhibition of F6 Extension Stage 1 Environmental Impact
Statement and outcome of community consultation on the reference design
Great Western Highway Start of construction – safety improvements on the Great Western Highway
and Bells Line of Road between Katoomba and Mount Victoria
Hunter Roads Open to traffic – improve access from University Drive into the University of
Newcastle Callaghan Campus
Open to traffic – upgrade of the intersection between Pacific Motorway (M1)
and Weakleys Drive, Beresfield
Information technology Execute Roads and Maritime’s IT Transformation to increase customer value
though improving operational efficiency
Legislative reviews Contribute to the Road Transport Act review
Deliver Passenger Transport Regulation changes
Deliver the written off vehicle register for heavy vehicles
Maritime infrastructure Support the development and delivery of Boating Now infrastructure projects
10 Roads and Maritime ServicesRespect our Deliver the Increase Get more out of Keep safety community and Government’s Partner to customer value the network at the heart the environment program improve services Delivery Plan 2018–19 11
2 2018–19 Deliverables
Program Deliverable
New England Highway Achieve Review of Environmental Factors determination – duplication of
the New England Highway – Belford to Golden Highway
Open to traffic – Aberdeen to Willow Tree upgrade to complete the New England
Highway section of the $2 billion Regional Road Freight Corridor Program
Open to traffic – overtaking lane westbound on the New England Highway
between the Golden Highway and Singleton at Whittingham
Open to traffic – side-track for replacement rail bridges over the New England
Highway at Gowrie Gates
Start of construction – New England Highway Scone Bypass
Start of construction – upgrade of the New England Highway, Bolivia Hill
Newell Highway Open to traffic – overtaking lane on the Newell Highway at Wallaroy Creek
Start of construction – heavy duty pavement on the Newell Highway
between Mungle Back Creek and Boggabilla, north of Moree
Oxley Highway Start of construction – new bridge over railway at Gunnedah, Oxley Highway
Pacific Highway Complete casting of last bridge deck on the 1 kilometre crossing of the
Richmond River at Broadwater
Complete casting of last bridge deck on the 1.5 kilometre crossing of the
Clarence River at Harwood
Display the Environmental Impact Statement for the Coffs Harbour Bypass
Open to traffic – upgrade of the Pacific Highway Stage 3A Ourimbah Street
Lisarow to Glen Road, Ourimbah
Start of construction – upgrade of the Pacific Highway Stage 3B Parsons
Road, Lisarow to Ourimbah Street, Ourimbah
Princes Highway Achieve Review of Environmental Factors Determination for the Nowra Bridge
replacement over the Shoalhaven River, Princes Highway
Open to traffic – realignment at Dignams Creek, Princes Highway upgrade
Start of construction – Batemans Bay Bridge replacement, Princes Highway
Start of construction – Berry to Bomaderry, Princes Highway upgrade
Start of construction of the Albion Park Rail bypass Yallah to Oak Flats,
Princes Highway upgrade
12 Roads and Maritime ServicesRespect our Deliver the Increase Get more out of Keep safety community and Government’s Partner to customer value the network at the heart the environment program improve services Delivery Plan 2018–19 13
2 2018–19 Deliverables
Program Deliverable
Regional and NSW Major Complete construction of the overtaking lane near Barry Way, Kosciuszko Road
Road Upgrades
Complete flood immunity improvements on Oxley Highway, Hoss Causeway
near Carroll
Complete Gocup Road upgrade as part of Restart NSW Regional Freight
Pinch Point and Safety Program
Complete the Armidale roundabout on the New England highway near
Armidale Airport
Open to traffic – Guanna Hill realignment of the Mitchell Highway near Molong
Open to traffic – heavy vehicle acceleration lanes at two rest areas on Picton Road
Open to traffic – overtaking lane near Mount Livingstone Road, Monaro Highway
Start of construction – upgrade two intersections on Industrial Drive on
Tourle and Werribi Streets at Mayfield West (Tourle Street site works stage 1)
Start of construction – Hume Highway heavy duty pavement upgrade, Marulan
Start of construction – Old Cooma Road as part of the Queanbeyan
Palerang Roads Package
Start of construction on Molongo and Malbone Streets, Bungendore as part
of the Queanbeyan Palerang Roads Package
Roads and Maritime Implement the Roads and Maritime People Plan to increase the diversity
People Plan and skills of our employees
Road freight safety Open to traffic – Slamannon initial seal on the Cobb Highway, north of Ivanhoe
and productivity
Rollout the Focus on Freight Program with events throughout NSW
Road safety Deliver projects under the Behavioural Road Safety Program
Deliver the Driving Licensing Access Program
Deliver the Safer Roads Program
Engage with Aboriginal communities through regional events to increase
awareness of the effects of alcohol on driving and cycling
Provide bike safety programs in Aboriginal communities
Provide child car safety seat programs in Aboriginal communities
Work with local councils to deliver projects under the Australian Government
Black Spot Program
Collaborate with Transport for NSW to deliver priority initiatives from the
NSW Road Safety Plan 2021
Contribute NSW data to the establishment of a national facial biometrics
matching capability
14 Roads and Maritime ServicesRespect our Deliver the Increase Get more out of Keep safety community and Government’s Partner to customer value the network at the heart the environment program improve services Delivery Plan 2018–19 15
2 2018–19 Deliverables
Program Deliverable
Smart Motorways Commence construction on Stage 2 and 3 of M4 Smart Motorways
Complete the final business case for the M1 North Smart Motorways Project
Stakeholder engagement Continue to embed reform of property acquisitions in partnership with the
Centre for Property Acquisition
Sydney Airport Open to traffic – the Wentworth Avenue extension and Joyce Drive widening
near Sydney Airport
Transport Access Program Upgrade commuter wharves on Sydney Harbour as part of the Transport
Access Program
WestConnex Award the contract for the WestConnex Rozelle Interchange
Western Harbour Tunnel Commence community and stakeholder consultation on the reference design for
and Beaches Link Western Harbour Tunnel Beaches Link, subject to a Government announcement
Western Sydney Airport Commence consultation for the M12 Motorway between the M7 Motorway
and The Northern Road
Open to traffic – upgrade of Bringelly Road between Camden Valley Way
and King Street to traffic
Western Sydney Start of construction – upgrade of Jane Street and Mulgoa Road at Penrith
Growth Roads
Start of construction – upgrade of The Northern Road between Littlefields Road
and Glenmore Parkway
Start of construction of – upgrade of The Northern Road between Mersey Road
and Eaton Road
Work health and safety Deliver a safe system of work where everyone goes home safe
and healthy everyday
16 Roads and Maritime ServicesRespect our Deliver the Increase Get more out of Keep safety community and Government’s Partner to customer value the network at the heart the environment program improve services Delivery Plan 2018–19 17
August 2018
RMS 18.976
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