SEAT Approved Used Warranty Cover Booklet - Volkswagen ...
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SEAT Approved Used Warranty Cover Booklet.
Contents.
01 Welcome.
02 Approved Used
Warranty.
06 Who provides your
03 MOT Cover.
SEAT Approved
17 Welcome.
Used Warranty. 04 Use of data.
18 Who provides your
07 Policy summary.
SEAT MOT Cover.
08 Meaning of words.
19 Policy summary.
09 Policy wording.
20 Meaning of words.
13 How to make
21 Policy wording.
a claim.
24 How to make
14 Important
a claim.
information.
25 Important
information.
26 Privacy notice.
2 Approved Used Warranty. Approved Used Warranty. 3
Welcome to your Approved
SEAT Approved Used Warranty.
Used Warranty. Who provides your SEAT
Approved Used Warranty.
Your SEAT Approved Used Warranty has Policy summary.
been designed to give you additional
peace of mind when you need it most. Meaning of words.
To locate your nearest SEAT
Your cover is made up of various sections as Approved Dealer please go to Policy wording.
shown on your Confirmation of Cover. Please seat.co.uk • What is covered
ensure you read this Cover Booklet and fully • General exclusions
understand the terms and conditions relating Please keep this Cover Booklet • General conditions
to the cover provided to you. and your Confirmation of Cover
in a safe place. How to make a claim.
All the details of how to make a claim, together
with any conditions that you must comply with, Certain words in both the Important information.
are set out in the following pages. If you have Approved Used Warranty and
any questions that are not answered within this MOT sections of your Cover
Cover Booklet your SEAT Approved Dealer will Booklet have a specific meaning.
be able to help you. We explain what these words
mean under the Meaning of words
headings in the Warranty and MOT
sections of this Cover Booklet.
4 Approved Used Warranty. Approved Used Warranty. 5
Who provides your Policy
SEAT Approved Used Warranty. summary.
This section explains how your SEAT SEAT Approved Used Warranty cover from by the Financial Conduct Authority and the Your SEAT Approved Used Warranty will You must ensure your vehicle is serviced in Dealer please go to seat.co.uk
Approved Used Warranty works and the SEAT Financial Services is administered Prudential Regulation Authority in pay for the costs of repairing or replacing accordance with the manufacturers Your SEAT Approved Dealer will assess your
benefits you enjoy as a beneficiary of a by Lawshield UK Ltd, registered in England respect of underwriting insurance business any components which are covered under recommendations. vehicle and liaise with us on your behalf.
group insurance policy arranged by SEAT (company registration number 3360532) in the UK (register number: 621892). this policy. You have not been charged a
Financial Services for SEAT UK. whose registered office is 850 Ibis Court, premium for this cover. How long does your SEAT Approved How to make a complaint
Lakeside Drive, Centre Park, Warrington, Volkswagen Financial Services (UK) Used Cover last? Contact our Customer Services Manager at:
Significant features and benefits SEAT Approved Used Warranty lasts for SEAT Warranty, PO Box 869,
SEAT UK is a trading division of Volkswagen WA1 1RL who are authorised and regulated Limited, Volkswagen Group United Kingdom
of the policy 12 months. Your period of cover is shown Warrington WA4 6LD
Group United Kingdom Limited (company by the Financial Conduct Authority. Limited and Volkswagen Versicherung
This is a Named Component policy which on your Confirmation of Cover. By telephone: 0333 043 3783
registration number 514809, VAT registration Aktiengesellschaft are part of the same
covers only those components that are By email: customerservices@
number 217990930) whose registered office SEAT Approved Used Warranty Cover is corporate group. Lawshield (UK) Limited listed in this policy. Who provides your cover? seat-usedwarranty.co.uk
is at Yeomans Drive, Blakelands, Milton underwritten by Volkswagen Versicherung are not part of the same corporate group. Your cover is provided by Volkswagen If we have not resolved the situation within eight
Keynes, MK14 5AN, a company authorised AG, acting through its French branch Significant conditions and exclusions Versicherung AG. weeks we will provide you with information
to conduct business in the UK. registered in Pontoise number: 529212912 of the policy about the Financial Ombudsman Services.
(registered office: 15 Avenue de la Demi Lune, The maximum we will pay per claim is £1,000 Your right to cancel
SEAT Financial Services is a trading name Batiment Ellipse, 95700, Roissy en France). incl. of VAT. The maximum payable within You may cancel this SEAT Approved Used Financial Services
of Volkswagen Financial Services (UK) the period of cover is the market value of your Warranty cover at any time, however as this Compensation Scheme
Limited, registered in England number: Volkswagen Versicherung is authorised vehicle at the time of sudden failure. has been provided free of charge there is no You may be entitled to compensation from
2835230 (registered office: Brunswick Court, and regulated by the German Finance We will not pay for: cancellation or surrender value. the FSCS if the insurer cannot meet
Yeomans Drive, Blakelands, Milton Keynes, Authority (Bundesanstalt für • The failure of any components as a result its obligations. This policy summary does
of wear and tear How to make a claim not contain the full terms and conditions of
Milton Keynes MK14 5LR). Volkswagen Finanzdienstleistungsaufsicht, located at
• The failure of any fixed or portable in Take your vehicle to a SEAT Approved Dealer your policy. These can be found in this Cover
Financial Services is authorised and Graurheindorfer Str. 108, 53117 Bonn,
car entertainment systems or satellite and show your Confirmation of Cover. If you Booklet. You will also need to refer to your
regulated by the Financial Conduct Authority. Germany) and subject to limited regulation
navigation system need help finding your local SEAT Approved Confirmation of Cover.
6 Approved Used Warranty. Approved Used Warranty. 7
Meaning of words. Policy wording.
When the following words and phrases limited to the market value of your vehicle deterioration is not covered under the
appear in the Warranty section of this at the time of sudden failure. definition of electrical or mechanical failure.
Cover Booklet, they have the specific
meanings given below. These words are Period of cover United Kingdom
highlighted in bold print. Means the period shown on your Means England, Scotland, Wales We will pay for the costs of repairing or differential and transfer box internal • Heating and cooling: All components
Confirmation of Cover. & Northern Ireland. replacing the factory-fitted mechanical components; switchgear; ECU relating to heating and air conditioning
Confirmation of cover and electrical components of your vehicle and relay. systems and engine cooling (excludes
Means the document that accompanies this Private individual We, Us, Our listed below that have suffered sudden • Electrics: Control units (excluding software coolant pipes and hoses, heated seats,
Cover Booklet specifying your details Means a person who is using the vehicle Means Volkswagen Versicherung AG. All failure during the period of cover subject updates unless required as a result of heated rear windows, door glasses and
and the sections of the cover which apply. named on the Confirmation of Cover for sections of the policy are administered by to the maximum claim limit and the terms replacing a covered component); switches; heated mirrors).
their own personal use and who is not a Lawshield (UK) Limited on behalf of the insurer. and conditions of this Warranty. relays; motors and instrument clusters. • Locking system: All electrical components
Continental Europe motor trader, garage, business or individual fitted as standard.
Wear and tear • Engine: All internal components; timing
Means Andorra, Austria, Belgium, Bulgaria, dealing in the buying and selling or repair Components covered
Means the gradual reduction in performance belt and tensioner; turbocharger; • Oil leaks: Seals and gaskets replaced to
Cyprus, Czech Republic, Denmark, Estonia, of motor vehicles. • Braking system: All parts including
of a component over time from normal supercharger; all solid-state sensors and rectify the oil leaks on the components in
Finland, France, Germany, Gibraltar, ABS system components; stop light
usage, resulting in the failure to perform its control units (including immobiliser ECU) this list of cover.
Greece, Hungary, Italy, Latvia, Liechtenstein, SEAT Approved Dealer switch; relays; discs; drums; cylinders;
intended function. of the engine management system • Steering system: All components including
Lithuania, Luxembourg, Malta, Monaco, Means a SEAT Dealer or vehicle servicing pipes and hoses. including supply relays; ignition switch; from the steering wheel to the track rod
Netherlands, Norway, Poland, Portugal, facility which is approved by SEAT UK.
You, Your, Yours • Catalytic converter: Internal failure of petrol or diesel injection lift pumps; fuel ends; rear wheel steering (if fitted); PAS
Republic of Ireland, Romania, San Marino,
Means the private individual named on the catalytic converter. injectors and fuel pipes; starter motor; system (excludes drive belt); solid-state
Slovakia, Slovenia, Spain, Sweden, Sudden failure
Confirmation of Cover and any subsequent • Clutch: Clutch cover; centre plate; release starter motor relay; alternator; water pump; sensors and relays.
Switzerland and the Vatican City. Means the sudden and unexpected
owner of the vehicle during the period of cover. bearing; cable and adjuster; pedal; thermostat; engine mountings.
mechanical or electrical failure of a • Suspension: All components including
Maximum claim limit component which is covered by the solenoid; switch. • Gearbox (automatic or manual): self-levelling system; wheel bearings;
Your vehicle All internal components, gear selection
The maximum we will pay is £1,000 Warranty section of this Cover Booklet • Drive-line components: All parts including switchgear; ECU and relay; hydraulic
Means the vehicle named on the linkages and ECUs; automatic selection
including VAT per claim. The total value and which needs immediate repair or four wheel drive system; propeller or drive pumps and valves.
Confirmation of Cover principally used switchgear; reverse light switch.
of claims within the period of cover is replacement. Wear and tear or normal shafts including gaiters and centre bearing;
and registered in the United Kingdom.
8 Approved Used Warranty. Approved Used Warranty. 9
Policy wording. Policy wording.
General exclusions vehicle, loss of earnings, death or bodily •W
e will not pay for any costs of repair or – floods – being under the influence of drugs • There is no mileage limitation on your
The following exclusions apply to your injury, damage to property or any other replacement of any components where – snow-affected roads or embedding in (unless medically supervised) or alcohol, vehicle while the Warranty is in place.
SEAT Approved Used Warranty Cover: loss or damage which is a direct or the sudden failure is as a result of wear mud or sand misuse or neglect • Servicing must be carried out in
indirect result of the sudden failure and tear. – any unlawful act or omission accordance with vehicle manufacturer
•W
e will not pay for sudden failure caused – a recurring problem where you have
of a covered component. • Design Faults and Recalls – Any component recommendations. Genuine brand
by an excluded component. not sought repair advice from a SEAT – acts of war, nuclear explosion, sonic boom
• Unless otherwise stated in the Warranty which is subject to recall by the covered Approved Dealer or radioactivity components, oils and other fluids or
•W
e will not replace drive belts, filter,
terms and conditions we will not pay for vehicle’s manufacturer, a manufacturing components, oils and other fluids of
lubricants, antifreeze and fluids unless – failure to respond to a •W
e will not pay for repair or replacement
losses that may be caused by defective defect or design fault. equivalent specification and matching
damage is caused by the sudden failure manufacturer’s recall if the fault causing the component failure
or damaged components. For example, •W
e will not pay more than the quality must be used. Failure to comply
of a component covered by the Warranty – not maintaining your vehicle in a safe or damage existed before the Warranty
your Warranty may cover repairs to or manufacturers list prices for parts and with this condition will result in a Warranty
section of this Cover Booklet. and roadworthy condition came into effect.
replacement of a wheel bearing but would labour time in excess of that published by claim being rejected.
•W
e will not cover damage to components not cover any loss of earnings that you may – improper repair
the manufacturer. Please bear this in mind if • Failure to keep your vehicle serviced in
not covered by your SEAT Approved Used suffer while your vehicle is being repaired. General conditions
you authorise a repair overseas. – intentional damage or injury accordance with the manufacturer’s
Warranty even if the damage is caused The following conditions apply to your
•W
e will not pay for failure caused by •W
e will not pay for damage caused by any – loss or damage to contents of your vehicle service schedule will void the Warranty.
by a component that is covered. SEAT Approved Used Warranty Cover
deterioration of a covered component of the following: You must keep all servicing receipts and
•W
e will not pay for any claim covered – the theft of your vehicle and you must meet them before we make
commensurate with its age and mileage. invoices. We will be entitled to check that
under any other guarantee, insurance or – alterations, experimental equipment – participating in a criminal act a payment:
This includes, but is not limited to, gradual your vehicle has been serviced regularly
Warranty. For the avoidance of doubt loss of engine compression requiring the – fire – wilful exposure to danger • The Warranty is valid in the United and may ask to see these in the unlikely
this includes a gesture of good will from repair of valves or rings and the gradual – water ingress Kingdom and for up to 60 days during the event that the condition of your vehicle
– any type of accident
a motor manufacturer. increase in the oil consumption due to period of cover in Continental Europe. does not appear to correspond with your
– corrosion – any failure of a cosmetic nature only
•W
e will not pay for any depreciation to your normal operating functions. vehicle service schedule.
– frost
10 Approved Used Warranty. Approved Used Warranty. 11
Policy wording. How to make
a claim.
• The cost of any investigation work can only • Where your motor insurance should pay • If a claim is made which you or anyone If you need to make a claim, please take the Claiming while outside On your return to the UK, please send the
be authorised by you, in the event that it is for a repair or will deem your vehicle to be acting on your behalf knows is false, following steps: the United Kingdom invoice and copies of the covered vehicle’s
found that the problem is not covered by the a write-off, then your motor insurance be fraudulent or exaggerated, we will not If you need to make a claim please contact service records to SEAT Warranty either by:
Warranty, you will remain responsible for used and not this Warranty. make any payment to you and all cover 1. Take your vehicle to any SEAT us on 0333 043 3783 Telephone: 0333 043 3783
any costs incurred. •Y
our Warranty may be invalidated if your under this section will cease. Approved Dealer and show them your Email: customerservice@
• Your vehicle must not be used for hire or vehicle continues to be driven when • Modification to the vehicle – If you would Confirmation of Cover. If you need If you are unable to contact us you may seat-usedwarranty.co.uk
reward, public services (e.g. emergency a fault becomes apparent which results like your vehicle to be modified in any help finding your local SEAT Approved arrange for your vehicle to be repaired. Post: SEAT Warranty, PO Box 869,
services), commercial use, professional in further damage. way, you should obtain our prior approval. Dealer please go to seat.co.uk Please contact us at the address below Warrington WA4 6LD
instruction, competition or off-road use, In the event that a modification, which was within 30 days of any repair and you
• If your is registered to a VAT registered
motor rally, speed or duration tests or any not approved by us, contributes to a fault, 2. Y
our SEAT Approved Dealer will will be advised if repairs completed are Please retain a copy of the repair invoice
company or individual, the VAT element
practice for these events. we reserve the right to reject any claim you assess your vehicle and liaise with us covered by your Warranty. and the original service records for your
of a valid Warranty claim can be claimed
may wish to make in relation to that fault. on your behalf. own safekeeping as we will be unable
•W
e reserve the right to have your vehicle by that company or individual and it is
Please ensure that you retain a detailed to return these to you.
inspected by an expert before authorising the responsibility of that company or •Y
ou must take all reasonable steps
3. If it is not possible for you to return your repair invoice to support your claim.
repairs and may also arrange for individual to do so. We will not be liable to safeguard your vehicle against
vehicle to a SEAT Approved Dealer, Your claim will then be processed and
components to be examined by an expert. for any such amount. sudden failure.
please contact us for authority prior to If your claim is covered you will be reimbursed to you in pounds sterling at the
You may be asked to ensure any faulty • This policy is governed by English law. • If a claim occurs you must comply with the commencement of any work to your reimbursed in GBP at the prevailing rate of exchange for the relevant currency
component is retained for our inspection If there is a dispute it will only be dealt the relevant claim procedures within this vehicle on 0333 043 3783 exchange rate at the time of settlement. at the time of the repair, providing that
following a repair. with in the courts of England or within the section of this Cover Booklet. Failure to do your claim is valid. If you are VAT registered
United Kingdom in which your main so may invalidate your cover. you remain responsible for settling the VAT
residence is situated. content of any claim separately.
12 Approved Used Warranty. Approved Used Warranty. 13Important information.
Getting in touch If you have a complaint please contact our How to cancel your cover Sale of Goods Act
You can contact us at: Customer Services Manager at: You may cancel your Approved Used All vehicles sold are subject to the Sale of
SEAT Warranty, PO Box 869, SEAT Warranty, PO Box 869, Warranty at any time, however as this has Goods Act 1979 as from time to time amended.
Warrington WA4 6LD Warrington WA4 6LD been provided free of charge there is no
By telephone: 0333 043 3783 By telephone: 0333 043 3783 cancellation or surrender value. The legal rights that the buyer enjoys against
By email: customerservices@ By email: customerservices@ the seller if the goods are not of merchantable
seat-usedwarranty.co.uk seat-usedwarranty.co.uk Transfer of ownership quality or are unfit for their purpose or are
If you sell your vehicle the remaining not as described and which cannot be
What to do if you are not satisfied with Financial Services Warranty will be transferred to the new lawfully restricted are in no way affected
the cover or service provided Compensation Scheme owner subject to the terms and conditions of by this Warranty.
Our aim is to get it right, first time, every time. For your added protection the insurer is the Warranty as outlined in this booklet
If we make a mistake we will try and covered by the Financial Services being met.
put it right promptly. We will always confirm Compensation Scheme (FSCS). If the insurer
to you the receipt of your complaint is unable to pay a valid claim, you may Change of address
within five working days and do our best to be entitled to compensation from the You can change your address by contacting
resolve the problem within four weeks. scheme. Depending on the type of business your local SEAT Approved Dealer.
If we cannot, we will let you know when an and circumstances of the claims, the scheme In writing to SEAT Warranty, PO Box 869,
answer may be expected. If we have not will cover 90% of the claim with no Warrington WA4 6LD
resolved the situation within eight weeks we maximum claim amount. By telephone: 0333 043 3783
will provide you with information about By email: customerservices@
the Financial Ombudsman Service. seat-usedwarranty.co.uk
14 Approved Used Warranty. Approved Used Warranty. 15MOT Cover. Welcome to your
SEAT MOT Cover.
Contents. Your SEAT MOT Cover has been designed
to give you additional peace of mind
Welcome. when you need it most.
Who provides your Please ensure you read this Cover Booklet
SEAT MOT Cover. and fully understand the terms and conditions
relating to the MOT Cover provided to you.
Policy summary.
All the details of how to make a claim, together
Policy wording. with any conditions that you must comply
• What is covered with, are set out in the following pages. If you
• What is not covered have any questions that are not answered
• General exclusions within this Cover Booklet, please contact us.
• General conditions
Please keep this Cover Booklet and your
How to make a claim. Confirmation of Cover in a safe place.
Important information. Certain words in this section have a specific
meaning. We explain what these words
mean under the Meaning of words section.
16 Approved Used Warranty. Approved Used Warranty. 17Who provides your Policy summary.
SEAT MOT Cover.
This booklet explains how your MOT Cover in the United Kingdom (“SEAT UK”). Great Lakes Insurance SE, UK Branch, is Your MOT Cover will cover the cost of How long does your MOT Cover last? How to make a complaint
works and the benefits you enjoy as a authorised by Bundesanstalt für repairs to your vehicle as a result of a part Your period of cover is shown on your Contact our Customer Services Manager at:
beneficiary of a group insurance policy SEAT MOT Cover from SEAT Financial Finanzdienstleistungsaufsicht and subject to covered by this cover being cited on an Confirmation of Cover. SEAT MOT Cover, PO Box 869,
arranged by SEAT Financial Services for Services is administered by Lawshield limited regulation by the Financial Conduct official notification of refusal to issue an MOT Warrington WA4 6LD
SEAT UK. UK Ltd, registered in England (company Authority and Prudential Regulation Certificate (VT30) being issued during the Who provides your cover? By telephone: 0333 043 3783
registration number 3360532) whose Authority. Details about the extent of period of cover. Your SEAT MOT Cover is provided as a benefit By email: customerservices@
SEAT Financial Services is a trading name of registered office is 850 Ibis Court, Lakeside their regulation by the Financial Conduct of group insurance policy issued to SEAT UK seat-motcover.co.uk
Volkswagen Financial Services (UK) Limited, Drive, Centre Park, Warrington, WA1 1RL Authority and Prudential Regulation Significant features and benefits by UK General Insurance on behalf of Great
registered in England number: 2835230 who are authorised and regulated by the Authority are available on request. of the policy Lakes Insurance SE. If we have not resolved the situation
(registered office: Brunswick Court, Yeomans Financial Conduct Authority. The most we will pay is £750 inclusive of VAT. within eight weeks we will provide you
Drive, Blakelands, Milton Keynes, Milton UK General Insurance Ltd is an agent of You will need to pay the first £10 towards any Your right to cancel with information about the Financial
Keynes MK14 5LR). Volkswagen Financial SEAT MOT Cover is underwritten by UK Great Lakes Insurance SE and in the matters claim (the excess). You may cancel this MOT Cover at any time, Ombudsman Services.
Services is authorised and regulated by the General Insurance Ltd on behalf of Great of a claim act on behalf of Great Lakes however as this has been provided free
Financial Conduct Authority. Lakes Insurance SE. Great Lakes Insurance Insurance SE. Significant conditions and exclusions of charge there is no cancellation or Financial Services
SE is a German insurance company with of the policy surrender value. Compensation Scheme
SEAT UK is a trading division of Volkswagen its headquarters at Königinstrasse 107, Volkswagen Financial Services (UK) Ltd, We will not pay for items subject to wear You may be entitled to compensation from
How to make a claim
Group United Kingdom Ltd (company 80802 Munich. UK Branch office: Plantation Lawshield (UK) Ltd, UK General Insurance Ltd and tear (such as bulbs, fuses, tyres etc). the FSCS if the insurer cannot meet it’s
Take your vehicle to a SEAT Approved Dealer
registration number 514809, VAT Place, 30 Fenchurch Street, London, and Great Lakes Insurance SE are not part of We will not pay for repairs to bodywork obligations. This policy summary does not
and show your Confirmation of Cover. If you
registration number 217990930) whose EC3M 3AJ. UK General Insurance Ltd are the same corporate group. or glass. We will not pay for the MOT contain the full terms and conditions of your
need help finding your local SEAT Approved
registered office is at Yeomans Drive, authorised and regulated by the Financial Test or re-test fee. You must ensure your policy. These can be found in this Cover
Dealer please go to seat.co.uk
Blakelands, Milton Keynes MK14 5AN, Conduct Authority. vehicle is serviced in accordance with the Booklet. You will also need to refer to your
Your SEAT Approved Dealer will assess your
a company authorised to conduct business manufacturers recommendations. Confirmation of Cover.
vehicle and liaise with us on your behalf.
18 Approved Used Warranty. Approved Used Warranty. 19Meaning of words. Policy wording.
The words or expressions detailed in this MOT MOT Test United Kingdom What is covered • Steering and Suspension: Steering control, • General: Emission control systems
Cover section have the following meaning Ministry of Transport test completed by a England, Scotland, Wales, Northern Ireland, We will pay the reasonable cost of repairing steering mechanism, power steering, including catalytic converter, electronic
wherever they appear in this policy in bold. company authorised by The Vehicle & the Channel Islands and the Isle of Man. or replacing such part or parts of your transmission shafts, wheel bearings, stability control system, fuel injection,
Operator Services Agency to offer an MOT vehicle listed below up to a maximum of front suspension, rear suspension, engine mountings, ECU replacement
Confirmation of cover Testing service on behalf of the Secretary You/Your/Yours £750 (inclusive of VAT) in the event of a part or shock absorbers, wheel alignment, as a result of calibration failure to meet
The document that accompanies this of State for Transport. The person named on the Confirmation of parts covered herein being cited on an official steering, suspension, brake, transmission MOT exhaust gas emission standards,
cover booklet specifying your details and Cover being the registered owner of your “Refusal of an MOT Certificate” (Form VT30) dust covers / gaiters, and steering wheel horn, mirrors, registration plates,
your cover. Notification of refusal to issue an vehicle, or any subsequent owner of the as the reason for your vehicle failing to pass locking mechanism. speedometer, driving controls, windscreen
MOT Certificate (VT30) vehicle during the period in which this cover the MOT Test during the period of cover. • B rakes: ABS warning system / controls, wipers and washers.
Excess The notification of refusal to issue an remains valid. condition of service brake system,
• Lighting Equipment: Front and rear
The first amount of any claim payable by MOT Certificate (VT30) issued by an MOT condition of parking brake system, What is not covered
lamps, headlamps, stop lamps, rear
you which is £10. Test station should your vehicle fail to meet Your vehicle service brake performance, parking brake
reflectors, direction indicators, hazard We will not pay for:
the requirements of the MOT Test. The vehicle detailed on the Confirmation of performance, brake fluid levels where
warning lamps, switches, tell tales, high • Bulbs, fuses, wiring or connections
Insurer/We/Our/Us Cover. Your Confirmation of Cover will below the minimum indication.
intensity discharge (HID), LED headlamps,
UK General Insurance Ltd on behalf of Great Period of cover confirm if MOT Cover is applicable to you. • Tyres or wheels
washing and levelling system, power • Seatbelts: All seatbelts mountings, their
Lakes Insurance SE. This policy is Means the period shown on your • Brake pads and shoes where
steering malfunction indicator lamp (MIL), condition and operation; front driver’s and
administered by Lawshield UK Ltd on behalf Confirmation of Cover. the condition is wear related
electronic parking brake MIL, illumination passenger seat mountings; driver’s seat
of the Insurer.
of speedometers, brake fluid level warning adjustment mechanism, backrest security • Bodywork or glass
Seat Approved Dealer
lamps, electronic stability control system in an upright position and supplementary • Exhaust system
MOT Certificate (VT20) Means a SEAT franchise retailer or vehicle
MIL, tyre pressure monitoring system restraint systems (SRS) including airbags
MOT Certificate (VT20) issued by the servicing facility which is approved by • Items listed as “advisory” only
warning lamp. and seatbelt pre-tensioners.
MOT Test station. SEAT UK.
20 Approved Used Warranty. Approved Used Warranty. 21Policy wording. Policy wording.
• Adjustments, tuning or cleaning • Repair or servicing of the your vehicle – Irradiation, or contamination by nuclear vehicle serviced in accordance with the •W
e reserve the right to take over and carry • Only MOTs scheduled 30 days prior to the
• The first £10 of any claim or parts subject to recall for repair or material; or manufacturer’s service schedule will void out the defence or settlement of any claim MOT due date will be covered.
replacement by the manufacturer. – The radioactive, toxic, explosive or other this MOT Cover. You must keep all servicing after a payment has been made under this • This cover will be invalidated if during
• The MOT Test or re-test fees
• A fault or defect in any part which can hazardous or contaminating properties receipts and invoices. We will be entitled to policy. Legal action may be taken in your the term:
reasonably be said to have been known of any radioactive matter; or check that your vehicle has been serviced name to recover payment from a third party
–Y
our vehicle is not serviced or repaired,
General exclusions to exist before the commencement regularly and may ask to see these in the made under this policy.
– Any device or weapon which employs in accordance with the manufacturers
These exclusions apply to all sections of the period of cover. event of a claim. • In the event of a claim under your policy,
atomic or nuclear fission or fusion or recommendations;
of your cover. • Any repairs covered under the other comparable reaction or radioactive •W
e reserve the right to have your vehicle you must refer to the How to make a claim
– A claim is made on a fraudulent basis;
• Damage caused by a road traffic accident manufacturer’s or supplier’s warranty force or matter. and failed components inspected by an section of your policy.
expert before authorising repairs. –Y
our vehicle has been used for racing,
and/or fire. or any other form of cover. • Where dismantling of a covered component
rallying or other competition purposes.
• Structural damage, rust or corrosion. • Any direct or indirect consequence of • This MOT Cover has no surrender value or is necessary to determine the validity of
General conditions
war, civil war, invasion, acts of foreign provision for a refund or repayment. a claim, you must authorise any
• Parts fitted as part of the repairs that These conditions apply to all sections of this
enemies (whether war be declared or • Only one claim can be made during the dismantling. Costs incurred will only be
are not detailed under the ‘What is MOT Cover and you must meet them before
not), rebellion, revolution, insurrection, period of cover. met as part of a valid claim where we agree
covered section’. we make a payment.
military or usurped power, or confiscation, to meet the cost of repair.
• Repairs arising as a result of any deliberate • This MOT Cover is governed by English law.
nationalisation, requisition, destruction • Your vehicle must be under 10 years old • Within 30 days prior to the MOT due date,
damage, neglect or misuse of your If there is a dispute, it will only be dealt with
of or damage to property by or under and must have done under 100,000 miles to your vehicle must be submitted for an
vehicle or any modifications such as the in the courts of England or of the country
the order of any government, local be eligible for cover MOT Test and any faults identified on
fitting of replacement or experimental within the United Kingdom in which your
or public authority, terrorism. • Servicing must be carried out in main residence is situated. the MOT Test failure certificate must be
parts or other equipment not approved
• Any direct or indirect consequence of: accordance with vehicle manufacturer rectified by a SEAT Approved Dealer.
by the manufacturer.
recommendations. Failure to keep your
22 Approved Used Warranty. Approved Used Warranty. 23How to make Important information.
a claim.
If you need to make a claim please take the following steps within Getting in touch If you have a complaint please contact The above complaints procedure is in
seven days from the date of issue of the VT30. You can contact us at: our Customer Services Manager at: addition to your statutory rights as a
SEAT MOT Cover, P.O. Box 869, SEAT MOT Cover, P.O. Box 869, consumer. For further information about
1. T
ake your vehicle to a SEAT Approved Dealer and show your Warrington WA4 6LD Warrington WA4 6LD your statutory rights contact your local
Confirmation of Cover. If you need help finding your local SEAT Telephone: 0333 043 3783 Telephone: 0333 043 3783 authority Trading Standards Service
Approved Dealer please go to seat.co.uk Email: customerservices@ Email: customerservices@ or Citizens Advice Bureau.
seat-motcover.co.uk seat-motcover.co.uk
2. Y
our SEAT Approved Dealer will assess your vehicle and liaise Financial Services
with us on your behalf. What to do if you are not satisfied If it is not possible to reach an agreement, Compensation Scheme (FSCS)
With the cover or service provided you have the right to make an appeal to For your added protection the insurer is
3. If your claim is valid we will authorise your SEAT Approved Our aim is to get it right, first time, every time. the Financial Ombudsman Service. This covered by the Financial Services
Dealer to repair your vehicle and we will settle the costs covered If we make a mistake we will try and put it also applies if you are insured in a business Compensation Scheme (FSCS). You may be
by your MOT Cover directly to your SEAT Approved Dealer. right promptly. We will always confirm to capacity and have an annual turnover of less entitled to compensation from the scheme,
you the receipt of your complaint within five than €2million and fewer than ten staff. if they cannot meet their obligations. This
4. You will be responsible for the following costs: working days and do our best to resolve the depends on the type of business and the
• The first £10 of any repairs, (the excess) problem within four weeks. You may contact the Financial circumstances of the claim. Most insurance
• Costs not covered by this policy Ombudsman Service at: contracts are covered for 90% of the
• Costs in excess of £750 inclusive of VAT If we cannot, we will let you know when an The Financial Ombudsman Service, claim with no upper limit. You can get more
• Any VAT arising on the repairs (only where you are VAT registered) answer may be expected. If we have not Exchange Tower, London E14 9SR information about compensation scheme
• Any MOT Test or re-test fee resolved the situation within eight weeks we Telephone: 0300 123 9 123 arrangements from the FSCS or visit
will provide you with information about the Email: complaint.info@ fscs.org.uk
Financial Ombudsman Service. financial-ombudsman.org.uk
24 Approved Used Warranty. Approved Used Warranty. 25UK General Insurance Ltd. Use of data.
Privacy notice.
We are UK General Insurance Ltd, referred able to proceed appropriately or handle the data where it is necessary for a legal SEAT Approved Used Warranty cover VWFS may share your information with other If your personal information is stored outside
to as “we/us/our” in this notice. Our data any claims if you decide not to do so. obligation, or as part of the establishment is administered on behalf of SEAT UK Volkswagen Group companies for audit of the UK, we will require your personal
controller registration number issued by or defence of a legal claim. by Volkswagen Financial Services (UK) purposes, risk management and to carry out information to be protected to UK standards.
What information do we collect
the Information Commissioner’s Officer Limited (“VWFS”). customer modelling, statistical and trend
about you? UK General’s full privacy notice
is Z7739575. This privacy notice is relevant analysis, with the aim of developing and Further information on how your information
Where you have purchased an insurance This notice explains the most important
to anyone who uses our services, including VWFS will use your information and improving products and services, and to is used, how we maintain the security of
policy through one of our agents, you aspects of how we use your data. You can
policyholders, prospective policyholders, and share it with Lawshield UK Limited and comply with legal requirements. your information, your right to access
will be aware of the information that get more information about this by viewing
any other individuals insured under a policy. Opteven Services SA (“Opteven”) for information we hold on you and details
you gave to them when taking out the our full privacy notice online at
We refer to these individuals as “you/your” the following reasons: We will not disclose your information to of relevant third party and Volkswagen
insurance. The agent will pass your ukgeneral.com/privacy-notice
in this notice. • To provide you with the product and anyone else except: Group companies for data sharing purposes
information to us so that we can administer or request a copy by emailing us at
notify you about important changes or • Where the law says we may or must do so is in our Privacy Policy which is available:
We are dedicated to being transparent your insurance policy. dataprotection@ukgeneral.co.uk
about what we do with the information that we developments to the features and operation • To companies that provide services to • At our website
For specific types of insurance policies, for Alternatively, you can write to us at: of those products and services insurewithseat.co.uk/privacy
collect about you. We process your personal VWFS and/or Volkswagen Group United
example when offering you a travel insurance Data Protection, UK General Insurance
data in accordance with the relevant data • Manage your account, including Kingdom Limited to perform activities • By contacting us at DPO@vwfs.co.uk
policy, we may process some special Ltd, Cast House, Old Mill Business Park,
protection legislation. responding to your enquiries and complaints relating to your contract and/or to protect • From the retailer submitting your
categories of your personal data, such as Gibraltar Island Road, Leeds LS10 1RJ
• Comply with audits our rights and/or property application for our product
Why do we process your data? information about your health.
Great Lakes Insurance • To our franchised retailers to manage
The provision of your personal data is • Carry out risk management
We have a legitimate interest to collect this SE Information Notice claims under your warranty cover
necessary for us to administer your insurance • Carry out customer modelling, statistical
data as we are required to use this information Personal Data provided in connection with this
policy and meet our contractual requirements and trend analysis, with the aim of
as part of your insurance quotation or policy will be used and processed in line with
under the policy. You do not have to provide developing and improving products
insurance policy with us. We may also process the Information Notice. For more information,
us with your personal data, but we may not be and services
please visit munichre.com
26 Approved Used Warranty. Approved Used Warranty. 27insurewithseat.co.uk
08/2018 Printed in the UK.
SEAT 17374_001 SEAT-UK-NON-VWG AUW-CB 08/18You can also read
