Semester 2 - Queen Margaret University
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Semester 2
CONTENTS ACCOMMODATION FEES │ 1 RESIDENCE CONTRACT │ 2 RULES AND REGULATIONS │ 2 INSURANCE │ 2 YOUR ADDRESS │ 3 WHAT WE PROVIDE │ 3 WHAT TO BRING WITH YOU│ 4 WHAT NOT TO BRING │ 4 ARRIVAL AND KEY COLLECTION│ 5 YOUR FLAT │ 6 WELFARE AND SUPPORT │ 6 GETTING HERE│ 7 CORONAVIRUS│ 8 QUARANTINE INFORMATION│9 - 11 Dear Student We hope that your final preparations for coming to University are going well. The following guide will help you plan for your move into Student Residences. During your stay in the Student Residences the Accommodation Services and Residence Life teams will guide, support and manage your accommodation to ensure that you have the best possible experience. If you have any queries about your accommodation before you arrive then please do not hesitate to get in touch with us. We look forward to welcoming you to campus. Accommodation Services
ACCOMMODATION FEES
You can arrange to pay your accommodation fees by one of the following methods:
One payment of full amount by: cash, debit card, credit card or bank transfer
Direct Debit in 4 equal instalments (January – April)
Recurring card payments in 4 equal instalments (January – April)
If you choose to pay in one lump sum, payment must be made prior to your arrival.
When making a bank transfer please ensure that you provide a reference number that
includes your Name, Student ID Number and what the payment is for.
Account Name - QMU Current A/c
Account Number - 50858838
Sort Code - 20 33 70
Swift Code - BARCGB22
IBAN - GB47 BARC 203370 50858838
Barclays Bank
120 Bothwell Street
GLASGOW
G2 7JT
Direct debit instalments can be paid by choosing the following payment plan:
PAYMENT PLAN B PAYMENT PLAN B
31st January 2020 29th January 2021
28th February 2020 26th February 2021
31st March 2020 31st March 2021
30th April 2020 30th April 2021
The direct debit mandate form should be completed and sent back to the Finance Office
prior to arrival. Please note that you must have a UK bank account to set up a direct debit.
Recurring Card Payment (RCP): 4 monthly instalments by credit/debit card from January to
April. To set up a RCP using your debit/credit card you should login to the QMU Student
Portal where you will see your invoice and the option to pay in instalments. Please ensure
the invoiced amount excludes any payments you have already made (e.g. Prepayment of
£250). If the invoice is not visible or your payments have not already been deducted,
please contact the Finance Office before setting up the RCP.
1RESIDENCE CONTRACT
To view or print off a copy of your Residence Contract please login to your
eAccommodation account.
Your Residence Contract is a legally binding contract with Queen Margaret University. It
cannot be ended after a few days or weeks if you decide to move to non-QMU
accommodation or as a local student if you decide to return to the family home. Having
accepted the contract electronically you should not enter into a contract with any other
residence provider. Please note that the residence contract may extend beyond a
student’s requirements. In such cases the University is unable to give refunds for any
accommodation that is unused.
As stated clearly in the Terms and Conditions of your Residence Contract (Sections 5 and
6), students who have accepted a contract for a room in the student residences must pay
the full rent amount even if they leave halls and/or Queen Margaret University prior to
the occupancy end date.
RULES AND REGULATIONS
When you live in halls, there are certain rules and regulations that must be observed.
These conditions are outlined in your Residence Contract which is a legally binding
document together with the accompanying Code of Conduct. The rules help to ensure the
safety and wellbeing of all residents. You are sharing your accommodation with other
students so it is important that you understand what is expected of you. All complaints or
reported incidents of misconduct involving residents will be investigated by the
Accommodation Office and disciplinary action taken where and when necessary. Please
ensure that you are fully aware of your obligations.
INSURANCE
Every student in residence has a basic package of personal possessions and liability
insurance which can be extended for an additional fee. The insurance is effective from the
time you arrive until the end of your contract.
Personal contents insurance is provided under the University Block Hall Scheme through
Endsleigh Insurance. Details of your insurance cover can be found here. You can collect
your insurance certificate when you arrive.
When viewing your cover and choosing extra cover options, start to think about the items
you’ll be taking with you to university, and which of these items you’ll take outside your
room and may not be covered by the basic insurance package.
2YOUR ADDRESS
During your stay in campus accommodation your postal address is as follows:
Your Name
Block X, Flat X-X, Room X (e.g. Block A, Flat 1-1, Room A)
Student Residences
Queen Margaret University, Edinburgh
Musselburgh
East Lothian
EH21 6UD
The postcode for the Student Residences is different from the University building. Using
the wrong postcode or incorrect flat details may delay your mail from reaching you or
result in it being returned to sender.
Please note that you will only receive your flat and room number when you arrive.
Please only arrange for luggage or any other items to be sent to you on or after your
arrival.
WHAT WE PROVIDE
The following items are provided:
BEDROOM
Bed Curtains
Wardrobe Notice Board
Chest of Drawers and Bookshelves Shower, Washbasin and Toilet in En-suite
Desk with Chair and Reading Lamp
KITCHEN
Oven and Hob with Extractor Fan Notice Board
Microwave Bin and Recycling Box
Kettle Mop and Bucket
Toaster Vacuum Cleaner
Fridge/Freezer Storage Cupboards for Food and Cooking
Curtains and/or Blind Equipment
Iron and Ironing Board
Broom
LIVING AREA (open plan area in kitchen)
Dining Table and Chairs
Sofas
Coffee Table
3WHAT TO BRING WITH YOU
Basic provisions for the first few days, until you have time to get to the shops
Bedding and bed linen, including sheets, pillows and duvets. (Please note Standard
Rooms have single beds and Premium Rooms have double beds.)
Towels and tea towels
Crockery – plates, bowls and mugs
Cutlery and cooking utensils
Pots and pans – a couple of saucepans, frying pan, baking tray
Cleaning products and toilet roll
If you decide to bring a television, you will need to arrange for your own TV licence. All
rooms have a aerial point but we cannot guarantee the quality of the TV reception. More
information can be found at www.tvlicensing.co.uk.
All electrical equipment you bring must be of safe working order and of good condition.
The above items can be either brought with you or purchased from local shops on arrival .
Alternatively, you can also order some essential items before you arrive from
www.Click2Campus.com and have them delivered to your room before you arrive.
Please note that Click2Campus.com is not affiliated to the University. If you enter into a sales
agreement with Click2Campus then it is your responsibility to ensure your moving in pack is
delivered on time. For more information please contact them directly.
INTERNET ACCESS
Once you have matriculated you can connect your own computer to a network point within
your room, or by using the Wi-Fi service. For further information regarding IT and
technology at QMU please visit www.qmu.ac.uk/it.
CARS
As part of plans to encourage environmental sustainability, we advise students not to bring a
car with them. Permits are granted according to set qualifying criteria and you must obtain a
permit before bringing a car. For more details please visit www.qmu.ac.uk/travel.
BIKES
Our Student Residences have lockable bicycle sheds. Bikes may not be left in hallways or
bedrooms. If you do bring a bike bring a lock and we recommend you top-up your basic
insurance package to cover your bike.
WHAT NOT TO BRING
Items which are not permitted and which you should not bring with you include: candles,
incense sticks, tea lights, BBQs, heaters, chip fryers, smoking equipment such as pipes
and ashtrays, dartboards, weapons of any description either real or replica. Large items of
furniture or equipment are not allowed in student accommodation for health and safety and
fire safety reasons. Pets of any description are also not allowed. Any prohibited items you
bring with you will be confiscated and may result in disciplinary action.
4ARRIVALS
Please do not arrive before the start date of your accommodation contract as your room
will not be ready.
Please remember to bring photographic identification (e.g. Student card, passport or
driving licence) so that we can issue you with your keys.
You can collect your keys from the Accommodation Reception which is located next to
Block A of the residences. The Accommodation Reception is open from 9am until 8pm,
Monday to Friday. If you are arriving outside these hours, please collect your keys from the
Security Desk which is situated a minute’s walk away at the entrance of the Main Academic
Building.
MOVING IN PROCEDURES
Your health, safety and wellbeing are our top priority. We have made a number of changes
in response to COVID-19, so that we can ensure our residents are safe, secure and
comfortable. Please ensure you have read and understand the guidance below when
collecting your keys:
In accordance with current Government restrictions on mixing of households, visitors
are not permitted within the accommodation.
If you are bringing a car, please park in the main university car park until you have
collected your keys.
Upon arrival please proceed directly to the key collection point (see above) to collect
keys. The keys must be collected by the resident and only they will be allowed into the
key collection area.
Please wear a face covering in all indoor public areas.
Please use the hand sanitising stations located at key points around campus.
Please only use toilet facilities within your own room.
Practice physical distancing at all times to ensure the safety of staff and fellow
residents.
Regrettably, there will be no luggage trolleys or staff available to assist moving items.
If your arrival is delayed more than 24 hours please let Accommodation Services as soon as
possible.
5YOUR FLAT
Though you will have your own study bedroom, you will be sharing a flat with other
students. No cleaning service is provided and all residents are responsible for keeping
their room and the communal areas tidy, clean and hygienic. There will be flat and room
inspections throughout your stay so it is important to maintain standards of cleanliness.
You must also be careful and keep your door locked and not to let strangers into your
flat. Please be considerate of your flatmates and other residents when playing music or
making noise.
The first students arriving in a residence will find it cleaned and ready for occupation.
People arriving later will be entering an environment that is already being lived in by
earlier arrivals. While individual study bedrooms will all be cleaned, prepared and locked,
communal areas will inevitably show signs of being occupied. Newly arriving students
and their parents are asked to be aware of this. If you are an early arrival, please
remember to show consideration to other residents arriving after you by making a
special effort to keep the residence in a clean and tidy condition for them.
WELFARE & SUPPORT
The Accommodation Services team is on hand to give you advice and support whilst
making sure that you are happy and settled in your new home. The team can provide
mediation between flatmates, room moves and resolution of any complaints that are
brought to their attention.
ResLife Assistants are on duty every evening and every weekend. They are here to help
you and can provide advice on a number of issues and signpost to other services.
The University’s Student Services is a professional support department providing
information, advice, guidance and opportunities necessary to support their successful
experience and achievement whilst studying at QMU.
Security can be contacted by dialling 0131 474 0000 and asking for ‘Security‘ when
prompted.
6GETTING HERE
BUS: Lothian Buses services 30 and 45 operate from the campus on a regular basis
into the city. Timetables are available online: http://lothianbuses.com/
TRAIN: The campus is served by Musselburgh Station (a few minutes’ walk away)
which connects with Edinburgh Waverley Station in the city centre. The current train
schedule can be found here: http://www.nationalrail.co.uk/
PLANE: Edinburgh Airport is the nearest airport to QMU. From Edinburgh Airport,
you can catch the 'Airlink 'bus into the city centre and alight at the Waverley Station
stop (just off Princes Street) then take a bus or train to campus. Alternatively, you can
take a taxi from the airport direct to campus, costing approximately £35.
CAR: QMU campus is situated to the east of Edinburgh city centre, by Musselburgh,
although please note that vehicular access is only via a slip road off the A1 south-
bound. You can find detailed directions on the following link: http://www.qmu.ac.uk/
the_university/access.htm
SAT NAV: Please do not use the postcode as it will take you to the wrong entrance to
the campus which is for buses only. Search for Queen Margaret University instead.
7CORONAVIRUS RULES & REGULATIONS
We take Government guidance about Coronavirus very seriously on the QMU campus.
Therefore it is important that you follow the Government guidance about social
distancing and self-isolation. This includes:
Keeping a 2 metre distance from anyone you do not live with in all areas outside
of your own flat, including reception, laundry, lifts, stairwells, the main academic
building, catering outlets, and outdoor spaces.
Wear a face covering in indoor public spaces like the reception, laundry, lifts,
stairwells, and common areas.
Use proper hand hygiene including frequent washing with soap and water and/or
the use of hand sanitizer.
Follow COVID-19 signage, particularly hallway and stairway directions, lift and
room capacity limitations, and other notices.
Self-isolate if you develop symptoms of COVID-19 or someone in your household
does.
If you develop symptoms of Coronavirus, you should arrange to get a test for free via the
NHS Inform website and let the University know immediately. You can find out more
about the symptoms of Coronavirus here. If you have any issues obtaining a test online,
speak to Accommodation Services on 0131 474 0000 (say ‘Accommodation’ when
prompted) who will be able to assist.
While living in the student residences you and your flatmates will form a household and
the government guidance for households should always be followed.
It is also important that you respect the safety of all people who live and work in the
student residences by following the guidance and procedures, and making every
reasonable effort to minimise the risk of the spread of the virus. Failure to adhere to
reasonable instructions from the University may lead to disciplinary action under the
Halls of Residence Disciplinary Policy.
You should also keep yourself aware and up to date with the guidance issued by the
government. Please be aware that some breaches of regulations constitute an offence
for which you could be prosecuted or fined. If you have any questions about the
guidance, please feel free to get in touch with Accommodation Services.
8QUARANTINE RULES & INFORMATION
Current Coronavirus regulations mean that most students travelling from outside the
UK must self-isolate (quarantine) for 10 days on arrival. A small numbers of countries
are exempt from quarantine measures so please take time to check the Scottish
Government website for up to date information. If you are unsure of whether you will
need to quarantine, please get in touch with Accommodation Services for further
advice.
If you are required to quarantine on arrival you must inform Accommodation Services
in advance by emailing accommodation@qmu.ac.uk with the following information:
NAME
ARRIVAL DATE
EXPECTED ARRIVAL TIME ON CAMPUS
COUNTRY TRAVELLING FROM
PHONE NUMBER
Quarantine means you must travel straight to your student accommodation following
your arrival and remain in your accommodation for 10 days. This is a legal requirement
and the restrictions state that you can only leave your accommodation in limited
circumstances, including:
If you need to seek medical assistance
If there’s an emergency which puts you at risk in your accommodation (including
fire alarms)
If you need access to basic necessities like food and medicines (but you should
first try to arrange for these to be delivered)
If you need to travel to leave Scotland, provided that you do so directly
During your 10-day quarantine you should stay within your allocated room and avoid
contact with other residents. When using the shared kitchen you should wipe down
surfaces, taps, handles before and after you use them, keep kitchen use brief, wear your
face covering, and eat in your bedroom. These steps will help reduce risk further.
To help you settle into your accommodation quickly a bedding pack will be provided
free of charge if you have informed us in advance that you will be quarantining. The
pack will include a duvet, pillow, fitted sheet, duvet cover and pillowcase.
If you develop symptoms of Coronavirus during your quarantine period, you should
arrange to get a test for free via the NHS Inform website and let the University know
immediately. You can find out more about the symptoms of Coronavirus here. If you
have any issues obtaining a test, please email Accommodation Services or call on 0131
474 0000 who will be able to help you arrange a test. If you are ever unsure of your
symptoms, call NHS 24 on 111. If you experience a medical emergency, call the
emergency services on 999.
9Food & Supplies
Our campus catering outlet, Maggie’s Bar & Café, offer a pay as you go catering
service to all students who have to quarantine meaning you can arrange to have
meals and basic groceries delivered directly to your door. You can view the
Quarantine Menu here. For more information or to place an order please email
onlinecatering@qmu.ac.uk. If you need something urgently you can contact them on
Facebook @MAGGIESBARANDCAFE.
You can also check out companies like Deliveroo, Uber Eats, Just Eat and Domino’s
who all offer lots of different takeaway food options that can be delivered directly to
your door.
To purchase your own groceries to cook in your kitchen, supermarkets like Tesco, and
Asda provide an online delivery service that you can arrange once you have arrived
on campus. To register and book a delivery slot, you are required to have a UK phone
number. For your convenience, we have included a pay as you go UK sim card in the
key envelope should you wish to use it.
If you need food urgently, Shoply (Levenhall Village Store) , Uber Eats (Londis) and
Deliveroo (The Co-op) can provide basic essentials within the hour. Please ask all
food delivery companies to press the buzzer at the entrance to your block. From
there, you can use the phone by your front door to allow them access into the
building.
If you don’t have a UK bank card, ensure your card is authorised for international
transactions or consider obtaining a pre-paid debit card. This can be used for the first
couple of weeks to pay for items such as online shopping before opening up a UK
bank account.
Mail
You may receive post while you are in self-isolation. If so, this will come to
Accommodation Reception or it will be put in your flat’s mailbox. It is important that
you do not leave your flat to retrieve your mail.
As long as you’ve notified us that you are quarantining we will deliver any mail
received for you to your flat door on a daily basis. If you need something particularly
urgent then please email reslife@qmu.ac.uk during office hours.
10Laundry
Unfortunately you will not have access to the laundry room whilst you are
quarantining as this is a shared facility out with your flat. Please plan for this when
you arrive and bring sufficient clothes and towels for the 10 day quarantine period.
At the end of your quarantine please ensure all items that need laundered have been
quarantined for at least 48 hours before going into the washing machines.
Support
A member of the ResLife team will be in touch via email or phone at the start of your
quarantine to check in with you. Should you wish to reach out to them you can do so
through reslife@qmu.ac.uk or 0131 474 0000 (say ‘Accommodation’ when
prompted). Should you like extra support during this time, you can ask the ResLife
team to contact you more often.
The University’s Wellbeing Service can provide advice and support to students during
this time. They can assist you with support throughout quarantine and your time at
QMU. The service can be contacted by emailing wellbeing@qmu.ac.uk.
Fire Alarms
In the event of a fire alarm activation, you should evacuate the building by the
nearest fire exit as normal but keep a 2-meter distance from others at the assembly
point. We recommend that you keep a face covering within easy reach to wear when
evacuating.
11CONTACT US ACCOMMODATION SERVICES Queen Margaret University, Edinburgh Student Residences Musselburgh East Lothian EH21 6UD Tel │ 0131 474 0000 (ask for ‘Accommodation’) Email │ accommodation@qmu.ac.uk Web │www.qmu.ac.uk/accommodation
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